# HireRight Reviews **Vendor:** HireRight **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 3.9/5.0 **Total Reviews:** 179 ## About HireRight HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 34,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems, enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2024, we screened more than 60 million job applicants, employees, and contractors for our customers and processed more than 120 million screens. At HireRight, we help you hire the right people for the right opportunities. Our innovative employment screening solutions inform hiring decisions, giving you the clarity needed to build stronger teams. Our unified global platform spans over 200 countries and territories and integrates with more than 70 industry-leading applicant tracking systems to deliver a positive customer and candidate experience. Our industry and region-focused expertise helps you create a screening program that suits your business’s specific needs, while also supporting compliance and risk management. ## HireRight Pros & Cons **What users like:** - Users commend the **fast and professional customer support** from HireRight, enhancing their hiring process efficiency. (9 reviews) - Users commend HireRight for its **quick implementation and ease of use** in managing background checks efficiently. (8 reviews) - Users appreciate the **ease of use** of HireRight, allowing for efficient and streamlined hiring processes. (8 reviews) - Users appreciate the **efficiency of HireRight** , enabling quick background checks that streamline onboarding processes effectively. (6 reviews) - Users appreciate the **high-quality and reliable background checks** from HireRight, enhancing confidence in their hiring decisions. (6 reviews) - Users appreciate the **speed of processing** with HireRight, enabling quick and efficient background checks for new hires. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Representative Responsiveness (4 reviews) - Seamless Process (4 reviews) **What users dislike:** - Users report **delays** in receiving reports which can complicate hiring timelines and increase costs. (6 reviews) - Users experience significant **process delays** with HireRight, often waiting longer for reports and results than expected. (6 reviews) - Users experience **slow performance** with HireRight, resulting in delayed report completions and frustrating interactions. (6 reviews) - Users express frustration over **poor customer support** , citing slow responses, lack of knowledge, and unhelpful service. (5 reviews) - Users often experience **time-consuming processes** with HireRight, facing delays in results and slow service response. (4 reviews) - Billing Issues (3 reviews) - Expensive (3 reviews) - Users often face **login issues** and downtime, making access to HireRight frustrating and inconvenient. (3 reviews) - Login Problems (3 reviews) - Slow Loading (3 reviews) ## HireRight Reviews ### 1. Fast and Reliable Background Checks, Minor Delays **Rating:** 5.0/5.0 stars **Reviewed by:** sonia r. **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** I like HireRight because it usually has a quick turnaround for background checks, which is really helpful for our hiring process. I also find it valuable that it provides us with the details we need to make informed decisions, like if someone has several speeding tickets, which could affect their suitability for positions that involve driving. The initial setup was very easy too; I believe I got access within a day. Overall, I like how HireRight works. **What do you dislike about HireRight?** Sometimes the turnaround could take weeks, it's rare but it happens. **What problems is HireRight solving and how is that benefiting you?** I use HireRight for 50 state background checks. It quickly provides me with criminal activity details and other necessary information, like traffic offenses, which helps prevent unsuitable hires, especially for driving roles. **Official Response from Customer Service:** > Hi Sonia, Thank you for the thoughtful review! We're pleased to hear that our background checks are helping you make informed hiring decisions, especially for driving roles where those details really matter. If you ever need assistance or would like to share additional feedback, please feel free to reach out. We’re happy to help! ### 2. User-Friendly Design with Outstanding Reporting Options **Rating:** 5.0/5.0 stars **Reviewed by:** Charan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** The software is easy to use and offers a wide variety of reports. I find its user-friendly design makes navigating through the features simple, and the abundance of reporting options is very helpful. **What do you dislike about HireRight?** New hires can encounter difficulties during the onboarding process, which makes it challenging for them to get started. **Recommendations to others considering HireRight:** This is an excellent product, and we strongly recommend it. **What problems is HireRight solving and how is that benefiting you?** The process of employment hiring and onboarding is an important aspect of any organization. It sets the tone for new employees and helps ensure a smooth transition into their roles. A well-structured hiring and onboarding experience can make a significant difference in how quickly new team members adapt and feel comfortable within the company. **Official Response from Customer Service:** > Hi Charan, Thank you for your feedback! We're glad to hear you find our platform user-friendly and that the reporting options are meeting your needs. We appreciate your note about the onboarding experience for new hires. If you'd like to share more details about the challenges they're encountering, please don't hesitate to reach out. We'd be happy to hear from you! ### 3. User-Friendly, Reliable Background Check Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy B. **Reviewed Date:** December 17, 2025 **What do you like best about HireRight?** I like that HireRight is an easy-to-use platform, even if it's someone's first time using it, and it's pretty straightforward. It's very user-friendly. I appreciate the communication features, like getting an email notification when a new hire submits their information, or if there's a delay or upon completion of the background check. This keeps me in the loop without having to constantly check the status. The reliability of the platform is also something I value. Additionally, the initial setup was very easy. **What do you dislike about HireRight?** Nothing comes to mind. **What problems is HireRight solving and how is that benefiting you?** HireRight saves me from doing background checks myself. It's user-friendly, easy to navigate even for first-timers, and keeps me updated via email on the status of checks, so I don't have to keep checking. **Official Response from Customer Service:** > Hi Sandy, Thank you for your thoughtful review! We're thrilled to hear that the initial setup process was easy and that you find HireRight’s platform user-friendly. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 4. Effective Compliance Support Despite Minor Communication Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Hamid N. **Reviewed Date:** December 17, 2025 **What do you like best about HireRight?** I like HireRight because of their timely responses and their willingness to support us even if it's not during work hours. We use it as a main resource for random drug testing and background checks for both new hires and current employees. I also find the initial setup to be very easy. **What do you dislike about HireRight?** Sometimes the communication can be clunky, specifically when we submit the random drug test via FedEx. We receive an email that they have not received the specimens, and then there's another email that comes in right after that says they have received it. So that sometimes creates a confusion. **What problems is HireRight solving and how is that benefiting you?** HireRight helps ensure compliance with our drug and alcohol policy through random drug tests. **Official Response from Customer Service:** > Hi Hamid, Thank you for your positive feedback! We're glad to hear that HireRight's timely responses and support are working well for you, and that the initial setup was easy. We appreciate your note about the specimen delivery notifications, and we'll keep this in mind as we continue to improve our communication process. If you have any other questions or feedback, please don't hesitate to reach out. We're here to help! ### 5. Prompt Background Checks, but Customer Service Feels Less Personal **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about HireRight?** HIreRight is usally very prompt in retuning backgrounds **What do you dislike about HireRight?** Customer service has gotten worse since they took away indiivudal reps and gone to a general customer service email platform. **What problems is HireRight solving and how is that benefiting you?** Help us insure we are aware of backgrounds of our new hires **Official Response from Customer Service:** > Hi Jim, Thank you for taking the time to share your feedback. We're glad to hear that our turnaround times have been meeting your needs when it comes to background checks for new hires. We appreciate you sharing your thoughts on the customer service experience, and we're sorry to hear it hasn't felt as personal as it once did. Our CET team will be in touch to see how we can help. Thank you again for being a valued HireRight customer! ### 6. Effortless and Reliable Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Erika P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about HireRight?** What I like best about HireRight is how easy it makes the background check process. It saves time, keeps everything organized, and gives us peace of mind knowing the process is handled correctly. **What do you dislike about HireRight?** Sometimes the process can feel a bit slow, especially for international checks, and the candidate experience could be more intuitive. That said, it’s still a reliable tool overall. **Recommendations to others considering HireRight:** es, I would like an easier way to recover my access password. **What problems is HireRight solving and how is that benefiting you?** HireRight makes background checks much easier for us. It saves us time, reduces back-and-forth, and gives us peace of mind knowing everything is being handled properly, so we can focus on welcoming new hires instead of worrying about paperwork. **Official Response from Customer Service:** > Hi Erika, Thank you for your thoughtful review! We're glad to hear that HireRight is saving you time and keeping your background check process organized. We appreciate your notes regarding international check timelines, the candidate experience, and password recovery, and we'll keep this feedback in mind as we continue to enhance our platform. If you have any other questions or feedback, please don't hesitate to reach out. We're here to help! ### 7. Effortless and Fast Background Checks with HireRight **Rating:** 5.0/5.0 stars **Reviewed by:** April B. **Reviewed Date:** January 23, 2026 **What do you like best about HireRight?** I like that HireRight is easy to use and the process is pretty quick. I appreciate the focus on privacy as the person undergoing the background check can fill in their personal information themselves. The initial setup was easy, which was a plus for our team. **What do you dislike about HireRight?** Nothing at the present time **What problems is HireRight solving and how is that benefiting you?** I use HireRight to ensure anyone working with students doesn't have a shady background. It's easy to use, the process is quick, and it respects privacy by letting individuals fill in their personal information. **Official Response from Customer Service:** > Hi April, Thank you for sharing your feedback! We're glad to hear that you and your team have found HireRight efficient and easy to use, and that you appreciate our privacy-focused approach. If you ever need assistance or have additional feedback to share, please don't hesitate to reach out. We're here to help! ### 8. Very efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Denise S. | Administrative Aide, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about HireRight?** I enjoy how easy it is to use and maneuver around to find things. The organization of the site makes it very functional and easy to use. Because I do the hiring for a lot of staff on campus and need to have things processed sooner than later I appreciate the quick turnaround as well. Also because of this I use it very often. It is very user friendly when training other staff on how to use the site. **What do you dislike about HireRight?** There is nothing that I have come across that makes me dislike it **What problems is HireRight solving and how is that benefiting you?** I appreciate being able to see all the requests on the dashboard and being able to resend the request if it expires with just a click instead of having to re-do the request or have multiple places to view requests. **Official Response from Customer Service:** > Hi Denise, Thanks for sharing your feedback! It’s great to hear the system is making things easier on your end. If you ever need assistance, please don’t hesitate to reach out—we’re happy to help. ### 9. Intuitive and Efficient System That Streamlines Hiring **Rating:** 4.5/5.0 stars **Reviewed by:** Starr-Lynn A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about HireRight?** What I like best about HireRight is how intuitive and easy the system is to use, which makes the process efficient. **What do you dislike about HireRight?** Timelines can vary for certain screenings, which is sometimes challenging when hiring needs are time-sensitive. **Recommendations to others considering HireRight:** Take time to set up your account properly and customize your screening package to match your company’s hiring needs. **What problems is HireRight solving and how is that benefiting you?** HireRight helps organizations reduce hiring risk and protect their business by confirming candidate credentials, identifying potential issues early, and ensuring compliance with local, state, and federal regulations. This leads to safer, more efficient hiring decisions. **Official Response from Customer Service:** > Hi Starr-Lynn, Thank you for your positive feedback! We're glad to hear that HireRight's intuitive system is helping you make safer and more efficient hiring decisions. We appreciate your note about screening timelines for time-sensitive hires, and we'll keep this in mind moving forward. Thank you also for the great recommendation about account setup and customization. That's excellent advice for new users! If you have any other questions or feedback, please don't hesitate to reach out. We're here to help! ### 10. Effortless and Reliable Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Sam Thornton S. **Reviewed Date:** January 23, 2026 **What do you like best about HireRight?** I like the easy process to begin the background check process with HireRight, and it is very user-friendly. I also appreciate how it shows the status of your request, which adds to its convenience. **What do you dislike about HireRight?** Can't think of anything. HireRight has been good to me **What problems is HireRight solving and how is that benefiting you?** HireRight verifies potential employees' history to ensure they are qualified and safe to hire, and the process is user-friendly and easy to start. **Official Response from Customer Service:** > Hi Sam, Thank you for sharing your feedback! We're glad to hear that you've found HireRight user-friendly and convenient, and that the status updates have been helpful in keeping you informed throughout the process. If you ever need assistance or have additional feedback to share, please don't hesitate to reach out. We're happy to help! ### 11. Efficient for Background Checks, Needs Bulk Submission Options **Rating:** 3.5/5.0 stars **Reviewed by:** Alesia F. **Reviewed Date:** December 18, 2025 **What do you like best about HireRight?** I like HireRight for its quick replies and updates. It helps me effectively do the background checks without any problems. **What do you dislike about HireRight?** I find it somewhat time-consuming to submit requests for multiple new hires because I have to do it one by one. It would be much better if there was a user-friendly option to submit a few at once, especially since we have hires from different zip codes. **What problems is HireRight solving and how is that benefiting you?** I use HireRight for background checks and appreciate the quick replies and updates. **Official Response from Customer Service:** > Hi Alesia, Thank you for your positive feedback! We're glad to hear that HireRight's quick replies and updates are working well for you. Regarding bulk submissions, we'd love to discuss this with you as our system has functionality that may help address your needs. Someone from our team will reach out to you directly. If you have any other questions or feedback, please don't hesitate to reach out. We're here to help! ### 12. A fully robust background compliance platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Vice president of human resources, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about HireRight?** I really like the data sources that higher right pulls in, but from a functionality standpoint, the dashboard is really simple and easy to use and you can see exactly where the steps are for your applicant with their background check using higher rights application **What do you dislike about HireRight?** I can’t really think of a downside other than maybe some enhancements with the UI but the UI overall works really well **What problems is HireRight solving and how is that benefiting you?** They’re helping us ensure that the people that we hire made all of our compliance needs for our clients **Official Response from Customer Service:** > Hi Mark, Thank you for your thoughtful review! We’re glad to hear that our platform’s data sources and dashboard have been valuable for you and your team. Your feedback on the UI is also appreciated as we continue to look for ways to enhance the user experience. We’re happy to help support your organization's compliance needs and look forward to continuing to partner with you. If you ever need assistance, please don’t hesitate to reach out! ### 13. I enjoy using HireRight and the products offered. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea F. | Sr. Specialist, Compliance HR Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about HireRight?** I enjoy the HireRight I-9 new platform through Gryphon. It's enhances have really made the I-9 process more seamless and has eliminated a lot of work compared to the legacy I-9 platform. We always receive great customer support. **What do you dislike about HireRight?** I would like to see the I-9 forms that we have on the HireRight I-9 legacy platform be integrated into the new I-9 platform through Gryphon. We have a few hundred of these and would like to get to a place where we operate solely in the new platform. It would take a very long time if we manually uploaded each I-9 into the new platform. **What problems is HireRight solving and how is that benefiting you?** HireRight performs all of our background checks and I-9/E-Verify checks. **Official Response from Customer Service:** > Hi Chelsea, Thank you for sharing your feedback and for trusting HireRight for your background checks and I-9/E-Verify processes. We're glad to hear that the new I-9 platform through Gryphon has made things more seamless and reduced your workload. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 14. One Stop Shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about HireRight?** Products they offer. The variety of products works for our organization. **What do you dislike about HireRight?** Sometimes their turn around time could be a little quicker. I wish when the drug screens and DOT physical copies print out, that it would have the date it was requested on it. **Recommendations to others considering HireRight:** If you need a one stop shop, use HireRight! **What problems is HireRight solving and how is that benefiting you?** Making DOT physicals, DOT drug screening and running MVR's fast and easy. **Official Response from Customer Service:** > Hi, Thank you for taking the time to share your experience. We're glad to hear that HireRight has been a great fit for your organization's DOT physical, drug screening, and MVR needs. If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help! ### 15. High Volume Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Martha N. | Human Resources Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about HireRight?** HireRight is the standard for DOT/FMCSA backgrounds, motor vehicle records and other required searches. Good reporting and they provide continuing education regarding screening and legal issues impacting transportation companies and organizations that employ drivers. **What do you dislike about HireRight?** With the volume of screenings we do, the bill is a lot to manage. Would like to get a statement in Excel or Sheets to be able to sort and make it easier to look for issues before the invoice. **What problems is HireRight solving and how is that benefiting you?** HireRight provided high quality compliant results that allow our compliance group to focus on other aspects of maintaining driver qualification files and having a compliant over the road trucking fleet. **Official Response from Customer Service:** > Hi Martha, Thank you for your thoughtful feedback! We’re glad to hear that HireRight meets your DOT/FMCSA screening needs and supports your compliance efforts. We appreciate your suggestion about billing statements and will take it into consideration as we continue to improve our services. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 16. HireRight positive experiences! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine L. | HRBP, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about HireRight?** We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-friendly and provides quick turnaround times on reports, helping us move candidates through the hiring process efficiently. One of the standout features is their great customer service—responses are always fast, helpful, and professional. HireRight has truly helped streamline our hiring process and gives us added confidence in our employment decisions. **What do you dislike about HireRight?** didn't notice anything, very professional. **What problems is HireRight solving and how is that benefiting you?** We've been using HireRight for our employment background screening and have had a consistently smooth experience. The platform is user-friendly and makes the entire process—from background checks to drug testing and reference checks—fast and efficient. Everything is handled in one place, which really simplifies the workflow for our HR team. One of the best aspects is how quickly reports are completed, allowing us to move forward with candidates without delay. Their customer service is also excellent—always responsive, professional, and quick to assist. HireRight has been a valuable partner in helping us streamline and speed up our hiring process. ### 17. Fast Results and Easy Onboarding for New Hires **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** the ability to input of behalf of new hires and not having to wait for them to create accounts. getting the results quickly **What do you dislike about HireRight?** For reasons unknown there are times that the check box for a client requesting their study does not appear on the screen **Recommendations to others considering HireRight:** This is a easy useful service for conducting background studies. The turn around is quick and if there are issues there is regular communications sent. **What problems is HireRight solving and how is that benefiting you?** HireRight makes background checks seamless. Turnaround time is quick and efficient **Official Response from Customer Service:** > Hi, Thank you for your feedback! We're glad to hear the onboarding process is easy for your new hires and that our quick turnaround times have been working well for you. We appreciate your note about the checkbox issue. If you'd like to share more details, please feel free to reach out! ### 18. Accessible and Personable Live Chat Enhances User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michele R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about HireRight?** The live chat feature is very accessible, user-friendly and personable. **What do you dislike about HireRight?** There's a small gap in communication during the screening process that could be improved upon, but might not be possible due to HIPAA and privacy laws. **What problems is HireRight solving and how is that benefiting you?** Hire Right makes it very easy to order drug screens for our new and existing employees. **Official Response from Customer Service:** > Hi Michele, Thank you for your feedback! We’re glad to hear you’ve had a positive experience with our live chat and find it accessible and personable. We also appreciate your thoughtful note regarding communication during the screening process. If you would like to share additional feedback about how the process could be improved, please don’t hesitate to reach out. We’d be happy to hear from you! ### 19. Exceptionally User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abel Q. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HireRight?** User friendly and easy access to general information and security **What do you dislike about HireRight?** I wish HR comment that you have to be located in the correct account each time you process inflation that why is charge in the correct account **Recommendations to others considering HireRight:** Thank you, guys, **What problems is HireRight solving and how is that benefiting you?** User friendly and very informative in general. **Official Response from Customer Service:** > Hi Abel, Thank you for your positive feedback! We appreciate your note regarding account selection, and we’ll keep this in mind moving forward. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 20. Simple and Fast Process That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** mujeeb z. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HireRight?** The process is simple and yet fast, speaking from my last decade use. **What do you dislike about HireRight?** If end user can be given a little more rights to edit after submission. **What problems is HireRight solving and how is that benefiting you?** I have been using HireRight for E-verification for the last 10-12 years, Iam happy with the HireRight. **Official Response from Customer Service:** > Hi Mujeeb, Thank you for sharing your feedback and for your continued support over the past 10-12 years! If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 21. Human Resourse Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Angela B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about HireRight?** quick and accurate results on background checks **What do you dislike about HireRight?** I don't have any complaints concerning HireRight. They are always quick and accurate **Recommendations to others considering HireRight:** If you need to make sure you are hiring the right people with good backgrounds hireright is the program **What problems is HireRight solving and how is that benefiting you?** Verifying potential employees backgrounds. **Official Response from Customer Service:** > Hi Angela, Thank you for sharing your feedback! We’re glad to hear that HireRight has been quick and accurate in supporting your background check needs. We truly appreciate your recommendation and kind words. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out—we’re happy to help! ### 22. Effortless and Fast I9 Processing **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime E. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about HireRight?** How easy and fast is it to log in and do I9's **What do you dislike about HireRight?** That is, it is not required to upload documents to verified. **Recommendations to others considering HireRight:** NA **What problems is HireRight solving and how is that benefiting you?** NA **Official Response from Customer Service:** > Hi Jamie, Thank you for taking the time to share your experience. We’re happy to hear that you find our Form I-9 service efficient and easy to use. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. ### 23. A great experience with HireRight. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** There is a quick turnaround time and there is always clear communication about the process. I like that we can view where the background check is in the queue. **What do you dislike about HireRight?** I don't like having to reset my password every 3-6 months. **What problems is HireRight solving and how is that benefiting you?** HireRight helps perform our background checks for employees that we are trying to hire and helps deload this task from our HR team. **Official Response from Customer Service:** > Hi, Thank you for your feedback! We're glad to hear our quick turnaround times and clear communication have been working well for your team. We appreciate your note about the password reset frequency. If you ever need assistance or would like to share additional feedback, please feel free to reach out! ### 24. Reliable, accurate and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle J. | Director of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about HireRight?** We are in a growth spurt phase for our business and HireRight was quick to implement and integrate into our onboarding process. I was super impressed at what they could offer us, due to high volume of new hires and how frequently we use the system. I can run backgrounds on 30 people in a matter of 30 mins. It is super easy, and the customer support has been incredible. Plus, HireRight is extremely communicative through any issues you may have with a background. **What do you dislike about HireRight?** I don't have any dislikes with HireRight. **What problems is HireRight solving and how is that benefiting you?** Quick turnaround times saves me time, plus I didn't have to hire another employee to help with this so less payroll. I also use the system to make sure the employees that are driving company vehicles are great drivers and it saves on our insurance. ### 25. Helpful Support, but Inconsistent Answers Across Agents **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about HireRight?** The Live chat option for most questions. **What do you dislike about HireRight?** When I reach out to talk or live chat an agent to solve an issue, I am told different information from agents. **Recommendations to others considering HireRight:** Make sure you understand and create a package that works for you. **What problems is HireRight solving and how is that benefiting you?** Background checks for employment. **Official Response from Customer Service:** > Hi, Thank you for taking the time to share your feedback. We're glad you find our live chat option helpful. We apologize for the inconsistent information you've received from different agents. We're working to improve the consistency of our support. If there's anything we can do to help, please let us know! ### 26. Easy to use and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about HireRight?** What I appreciate most is how easy it is to use, along with the quick turnaround. **What do you dislike about HireRight?** another step that I find it hard to get individuals to actually complete. frustrating **Recommendations to others considering HireRight:** be sure to make it very clear that this must be completed **What problems is HireRight solving and how is that benefiting you?** backgrounds on potential volunteers **Official Response from Customer Service:** > Hi, Thank you for taking the time to share your experience. We’re happy to hear that you find our services quick and easy to use. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're here to help! ### 27. Outstanding Communication and Guest Services **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about HireRight?** The communication and guest services. Quick soulutions **What do you dislike about HireRight?** Sometimes the lead time on background checks. **What problems is HireRight solving and how is that benefiting you?** The background checks are great and informative. **Official Response from Customer Service:** > Hi Christopher, Thank you for your positive feedback! If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 28. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Khushbu S. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HireRight?** Very effective and very specific, right as it says **What do you dislike about HireRight?** Sometimes its takes time to load and you have to wait for a bit **What problems is HireRight solving and how is that benefiting you?** for conducting backchecks **Official Response from Customer Service:** > Hi Khushbu, Thank you for your positive feedback! If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 29. Quick, Easy Process That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about HireRight?** It is a quick and easy process for my use. **What do you dislike about HireRight?** Some of the information may not be specific enough for my use. **Recommendations to others considering HireRight:** I recommend the use of HireRight for your background checks. **What problems is HireRight solving and how is that benefiting you?** Doing background checks for me. **Official Response from Customer Service:** > Hi, Thank you for taking the time to share your experience. We’re happy to hear that you find our services quick and easy to use. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 30. HR Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** It is efficient and comes back fast and communicates updates. **What do you dislike about HireRight?** When a form is submitted, it takes a while to get it back and then it delays a new hire from starting. **What problems is HireRight solving and how is that benefiting you?** There are not problems at this time **Official Response from Customer Service:** > Hi, Thank you for taking the time to share your experience. We’re glad to hear that you’ve found HireRight efficient and that our status updates have been clear and helpful. If you ever need assistance or would like to provide additional feedback, please don’t hesitate to reach out. We’re happy to help! ### 31. Consistently efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki P. | Financial Billing Clerk, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about HireRight?** I like that I can trust HireRight to provide quick, accurate results delivered in an efficient manner. **What do you dislike about HireRight?** I wish a Puerto Rico MVR took less time, but that's not HireRight's fault n **What problems is HireRight solving and how is that benefiting you?** HireRight is allowing us to check MVRs for states other than our own. **Official Response from Customer Service:** > Hi Nikki, Thank you for sharing your feedback and for trusting HireRight for your MVR checks. We're glad to hear we’re providing the fast and accurate results you need. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 32. Seamless, Affordable, and User-Friendly Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about HireRight?** We’ve had a fantastic experience with our background check vendor and highly recommend their services! Their pricing is competitive and transparent, and their communication has been outstanding from day one. The ongoing support they provide ensures a smooth and efficient process, and their platform is incredibly user-friendly. Billing is straightforward and hassle-free, and we appreciate the variety of user options available for candidates. One of the standout features is the flexibility they offer—candidates can complete their background check via text message, and multiple language options are available, making the process more accessible and convenient. Overall, this vendor has been a reliable and valuable partner, and we’re grateful for their exceptional service. **What do you dislike about HireRight?** One aspect I find inconvenient is the frequent password changes required for login. While I understand that this is necessary for security reasons, it can be a bit cumbersome to manage. That said, I appreciate the emphasis on security and data protection. **What problems is HireRight solving and how is that benefiting you?** Budget-wise, HireRight is more affordable than our previous vendor and offers superior service across the board. ### 33. Effortless and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** It is easy to navigate through the system. **What do you dislike about HireRight?** When contacting companies for verification, the attempt is often vague. **What problems is HireRight solving and how is that benefiting you?** Hire Right helps with background checks and drugscreens. **Official Response from Customer Service:** > Hi, Thank you for sharing your experience with us. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 34. Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about HireRight?** Efficient and easy to use and great information of each report. **What do you dislike about HireRight?** ON a background check, some counties are VERY slow to respond and that can cause us to lose an applicant to another company. **What problems is HireRight solving and how is that benefiting you?** Criminal charges found and not hiring peopel that will not benefit the company. **Official Response from Customer Service:** > Hi, Thank you for sharing your feedback! We're happy to hear that you find HireRight efficient and easy to use. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 35. HireRight has helped simply many processes that used to be manual. **Rating:** 4.0/5.0 stars **Reviewed by:** Holli M. | Safety Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** We mostly use the Drug &Alcohol testing platform and it assists us with staying in compliance. **What do you dislike about HireRight?** Customer service could be better. It's not that our CS rep could be better, it's just that she's always busy with something else. **What problems is HireRight solving and how is that benefiting you?** We've had problems with switch accounts that HireRight helps us with. We also requested a report on this item and they're working on getting it to us. ### 36. Great background **Rating:** 4.5/5.0 stars **Reviewed by:** missy a. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about HireRight?** Meets most of our needs when running employment verifications. **What do you dislike about HireRight?** I have no dislikes at this time. This is a very user friendly website. **What problems is HireRight solving and how is that benefiting you?** They help we decide on weather to hire a prospective employee. **Official Response from Customer Service:** > Hi Missy, Thank you for taking the time to share your feedback! We're happy to hear that you had a satisfactory experience with HireRight. If you ever need assistance, please don’t hesitate to reach out—we’re happy to help. ### 37. Positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HireRight?** There are lots of drug testing sites available and you get your results back quickly. Great for finding locations for testing for candidates that live out of state. **What do you dislike about HireRight?** It can take a long time to get the overall background check back **What problems is HireRight solving and how is that benefiting you?** Background checks and finding drug screen locations **Official Response from Customer Service:** > Hi, Thank you for sharing your feedback and for trusting HireRight for your drug screening needs. We’re glad to hear that the availability of collection sites and quick turnaround times have been helpful for you and your candidates. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 38. Carolia Southern Hire Right **Rating:** 5.0/5.0 stars **Reviewed by:** Louis M. | Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about HireRight?** Quick turnaround time when I need driver information **What do you dislike about HireRight?** All good I really have no issues with this product **What problems is HireRight solving and how is that benefiting you?** Getting me the driver information I need in a timely manor **Official Response from Customer Service:** > Hi Louis, Thank you for your positive feedback! If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 39. Flawless check **Rating:** 5.0/5.0 stars **Reviewed by:** Harika K. | Talent Partner, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about HireRight?** Clean and clear check on every report of the candidate.truely relied **What do you dislike about HireRight?** Have not noticed as such seems to be going good **What problems is HireRight solving and how is that benefiting you?** First time we are using for reference check..it solved our verification process **Official Response from Customer Service:** > Hi Harika, Thank you for sharing your feedback and for trusting HireRight for your reference checks. We're glad to hear the reports have been clear and helpful in supporting your verification process. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 40. Terrible Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Lauren L. | Senior Talent Acquisition Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about HireRight?** Quick turnaround time for criminal background checks **What do you dislike about HireRight?** Their customer service is terrible. Multiple CS reps answer your question and take too long to get back to you, if they ever do. You usually have to follow up with them and they typically don't know what you're talking about. They also never answer the phone. **What problems is HireRight solving and how is that benefiting you?** Checking the backgrounds of our new hires. **Official Response from Customer Service:** > Hi Lauren, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We will have a customer service representative reach out to learn more about your experience and how we can help make things right. If you need further assistance or would like to share additional feedback, please feel free to contact us at custserv@hireright.com. We would be happy to hear from you. ### 41. I have overall had a decent experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Sherell H. | Human Resource Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about HireRight?** Being able to log into a portal to access all of the information to complete screenings in one place. **What do you dislike about HireRight?** The communication between HireRight and the customer when there is need for support, or if you have questions. **What problems is HireRight solving and how is that benefiting you?** Having a system that does the randome draws and being able to complete the full process online. ### 42. Partner - Protecting our brand **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay G. | Mgr, BIU, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** So many things! Hard to narrow down to one, but I'll go with their innovative spirit and refusing to rest on their laurels. The industry + legislation change frequently in background screening. Thankful HRT keeps up w/ that pace! **What do you dislike about HireRight?** Nothing comes to mind as a downside to using HRT. **What problems is HireRight solving and how is that benefiting you?** HRT ensures our background screening process is compliant, efficient to help us meet hiring goals, and one that delivers a candidate experience which respects our talent. ### 43. Extremely Poor Verification Process – Zero Effort in Validating Documents **Rating:** 0.0/5.0 stars **Reviewed by:** Jesseca C. | Solutions Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about HireRight?** None, the UI is poor and the service is poor. Nothing to offer, really. **What do you dislike about HireRight?** I had an extremely disappointing experience with HireRight. They seem to exert no effort in verifying credentials with former employers. All of my previous employer HR teams are very responsive, as evidenced by the email threads I had with all of them. I was able to request and receive any document needed within less than 24 hours, even from employers I worked for over 5 years ago. I submitted literally EVERYTHING that HireRight asked for, yet they rejected EVERY document provided by my previous employers, claiming they were not valid. This is baffling, considering these were the exact documents requested by HireRight. Without even attempting to call or email my former employers to verify the documents, they were all tagged as invalid. Additionally, the notification feature for updates does not work, even when properly set. I received no updates throughout the process, which added to the frustration. This level of negligence is unacceptable and unprofessional. I cannot recommend their services to anyone in need of accurate and reliable background verification. **What problems is HireRight solving and how is that benefiting you?** None **Official Response from Customer Service:** > Hi Jesseca, Thank you for taking the time to provide a review. We sincerely apologize for your experience and the issues related to the verification process. We are working with our research team to resolve this matter. If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. We’re happy to help. ### 44. HireRight is a great partner **Rating:** 4.5/5.0 stars **Reviewed by:** Janessa M. | Manager, Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about HireRight?** Our representative support is wonderful. **What do you dislike about HireRight?** The website isn't always intuitive or can be slow at times. **What problems is HireRight solving and how is that benefiting you?** Assisting in preemployment screening to ensure compliance and safety for our organization. ### 45. Excellent conference! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey S. | Senior Manager, Americas Background Investigations, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2025 **What do you like best about HireRight?** Hireright has been an excellent partner as my company has expanded from a regional footprint to a global one. **What do you dislike about HireRight?** I would like to see an updated platform with their Compliance Workbench. **What problems is HireRight solving and how is that benefiting you?** We’ve expanded our global footprint over the last year and Hireright is assisting with that expansion. ### 46. Thorough and Complete Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about HireRight?** They provide a thorough and complete review of the requested information regarding background checks. Easy to use. Customer Support is able to assit when there was an issue that needed to be discussed in order to reach solution. **What do you dislike about HireRight?** Sometimes it can take longer than anticipated for the report to be completed in full however that is due to a delay in the courts responding not the fault of HIRERIGHT **What problems is HireRight solving and how is that benefiting you?** When a drug screen needed to be rescheduled, the customer service employee was able to guide me thru the process and successfully reschedule the appointment. ### 47. HireRight is AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Manager HR Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** Customer Service is top-notch! They listen to our suggestions and implement **What do you dislike about HireRight?** No downside from HireRight! Regulations put some limitations **What problems is HireRight solving and how is that benefiting you?** Safety is our number priority, so they help our company be compliant and safe. ### 48. Does the job (not the best) **Rating:** 1.5/5.0 stars **Reviewed by:** Jake Z. | Director Talent Acquisition (Executive & International), Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about HireRight?** It does the job, but I have worked with much better BC platforms **What do you dislike about HireRight?** - UI is wonky - It has a lot of login issues / downtime - Limited to no CS support - Not user friendly **What problems is HireRight solving and how is that benefiting you?** Completing background checks **Official Response from Customer Service:** > Hi Jake, Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations. We will have a customer service representative reach out to you to learn more about your experience and how we can help. If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. ### 49. Great Background Screening Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about HireRight?** The little time they take to complete background verifications! They work diligently and promptly. **What do you dislike about HireRight?** Sometimes the communication on proof of documentation needed is unclear. **What problems is HireRight solving and how is that benefiting you?** I am unsure what problems it is solving but the turnaround time benefits me. ### 50. HireRight is Great for Managing Hiring Processes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** HireRight condensed processes that we had three services juggling down into one streamlined service. **What do you dislike about HireRight?** It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and security makes up for that. **What problems is HireRight solving and how is that benefiting you?** Background and physical and drug screens are all done by one service through HireRight. ## HireRight Discussions - [Why do you ask for documents when you don't review them?](https://www.g2.com/discussions/why-do-you-ask-for-documents-when-you-don-t-review-them) - 1 comment, 1 upvote - [Is HireRight a good company?](https://www.g2.com/discussions/is-hireright-a-good-company) - 1 comment - [Does HireRight verify education?](https://www.g2.com/discussions/does-hireright-verify-education) - 1 comment - [What does HireRight check for?](https://www.g2.com/discussions/what-does-hireright-check-for) - 1 comment - [View HireRight pricing details and edition comparison](https://www.g2.com/products/hireright/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+11%3A10%3A04+-0500&secure%5Bsession_id%5D=833a5c1e-b0c3-4167-b418-34567e9917f1&secure%5Btoken%5D=743bb212e6d3df96bd9e8b0480218b9f0b957b2392614af5eb549b465cd8b160&format=llm_user) ## HireRight Integrations - [Lever](https://www.g2.com/products/lever/reviews) - [Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) ## HireRight Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Platform Content** - Templates - Automated - Reports **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Platform Basics** - Optimization - Interoperability - Performance **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top HireRight Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (503 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (388 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)