---
title: Gusto Reviews
meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Read what the Gusto community has to say about different features,
  use cases, and pricing models.
aggregate_rating:
  rating_value: 4.6
  review_count: 12961
  scale: '5'
date_modified: '2026-09-20'
parent_category:
  name: HR
  url: https://www.g2.com/categories/hr
---


# Gusto Reviews
**Vendor:** Gusto  
**Category:** [Payroll Software](https://www.g2.com/categories/payroll)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 12,961  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Gusto
Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together.



## Gusto Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users love Gusto's **user-friendly interface** , making payroll management simple and stress-free for businesses. (5185 reviews)
- Users appreciate the **simplicity and ease of use** of Gusto, making payroll management efficient for small businesses. (2722 reviews)
- Users appreciate Gusto's **easy setup** , finding it quick and straightforward compared to older systems like ADP. (2700 reviews)
- Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews)
- Users appreciate the **user-friendly payroll system** of Gusto, finding it efficient and effortlessly navigable for their needs. (2263 reviews)
- Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews)
- Easy Payroll (1970 reviews)
- Intuitive (1912 reviews)
- Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews)
- Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews)

**What users dislike:**

- Users find Gusto lacks **intuitive features** , like automated expense management and comprehensive reporting options. (619 reviews)
- Users find the **poor customer support** frustrating, with limited communication options and difficulty reaching representatives. (548 reviews)
- Users often face **payroll issues** with Gusto, including confusion over paused payrolls and complicated manual entries. (454 reviews)
- Users experience **login issues** with Gusto, including refreshing pages and managing multiple credentials. (415 reviews)
- Users find the **limited customization** in Gusto's mobile version affects functionality, making it less user-friendly. (397 reviews)
- Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews)
- Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews)
- Limited Features (331 reviews)
- Limited Capabilities (328 reviews)
- Slow Loading (301 reviews)

## Gusto Reviews
  ### 1. Accurate Time Tracking and Effortless Payroll with Gusto

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kendra Z. | Operations Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 04, 2026

**What do you like best about Gusto?**

The time‑keeping features are accurate and easy for our team to use, which has made managing multiple shifts much smoother. Running payroll is incredibly simple and saves us a significant amount of time each pay period.  Onboarding through Gusto is also one of the easiest ways to ensure all of the necessary signatures and documents are done.

**What do you dislike about Gusto?**

We recently switched from using Quickbooks for accounting to another application not supported by Gusto, therefore, we are seeking ways to pull reports for payroll into the new accounting software.

**What problems is Gusto solving and how is that benefiting you?**

Gusto has reduced the time spent on processing payroll by over four hours for our bi-weekly pay dates. It also provides great reporting for reviewing employee hours, state taxes paid via Gusto, and managing benefits.  We are also impressed with the ease in which employees can clock in and clock out as well as see their hours on the app, thus reducing the amount of questions revolving around hours and pay.

  ### 2. Easy to Use, Great Value for a Small Company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah B. | Office Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 03, 2026

**What do you like best about Gusto?**

It is very easy to use. We are a small company and we wanted a software that had all the capabilities at a good price

**What do you dislike about Gusto?**

I don't have many complaints, but one thing that could change is the types of time off. We wanted to create an unpaid time off policy and it was difficult to do this

**What problems is Gusto solving and how is that benefiting you?**

Contractors can log their hours easily, and employees can request PTO without any hassle. We used to run payroll manually, so this has been saving us a ton of time. It’s also nice that everything is in one place, which makes it much easier to stay organized.

  ### 3. Easy to Use, Accurate Paycheck Estimates, and Seamless Calendar Sync

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 29, 2026

**What do you like best about Gusto?**

It's really easy to use. When I want to clock in, I press the "time" button on the bar, and I can clock in. It lets me know how much my future paycheck will be, which has been very accurate. The app has never been slow for me. It's simple and works well. I like the way you can sync your work schedule to your actual calendar, too. The setup for everything was straightforward. It's a free app, of course. Which is great.

**What do you dislike about Gusto?**

I didn't like how it kept pushing me to sign up for their card. I already have my own bank account; why would I get another?

**What problems is Gusto solving and how is that benefiting you?**

I used to work jobs where clocking in was difficult for literally no reason. This makes it easy and simple.

  ### 4. Gusto Makes Pay Details and 401(k) Tracking Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** taisa s. | Gaffer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2026

**What do you like best about Gusto?**

Gusto makes looking at my pay details very simple, we use it to see our contributions made to our 401k and how our pay gets broken down. This year for my taxes I used the partner company, through my gusto and it allowed the tax process to be easier and was priced reasonably. All my info is easily transferrable and downloadable.

**What do you dislike about Gusto?**

I would enjoy to see improvements in the graphic aspect of the website. I think it could use more pops of color as a website and/or a bit more interactive buttons other than just the sidebar options.

**What problems is Gusto solving and how is that benefiting you?**

Gusto is solving a lot of my budgeting issues that I have dealt with in the past, it was something that was shown when i first opened my account within the onboarding process.

  ### 5. Helpful Paycheck Notifications and Effortless Onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abby A. | Farmhand, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 08, 2026

**What do you like best about Gusto?**

I love the notifications I get to my phone about when I get paid and what my check is. I am an hourly employee, so my paycheck changes by the week and it is nice to be notified. I also really appreciated how easy it was to onboard at my new job. I didn't have to fill out any paperwork and Gusto was even able to transfer my account and routing numbers just by signing into my bank account on the site.

**What do you dislike about Gusto?**

I am not sure yet. I have only had it for about a month. There hasn't been anything specific to come up for me yet that I dislike. The only thing is a personal preference -- Gusto asked for my pronouns. I believe that shouldn't be relevant to banking/payroll. Personal opinion though.

**What problems is Gusto solving and how is that benefiting you?**

Ease of use, access to an app for my phone, clear and concise

  ### 6. Supply Chain Coordinator

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 17, 2026

**What do you like best about Gusto?**

Gusto has an extremely user-friendly interface from a UI/UX standpoint. The platform is intuitive and easy to navigate, making everyday tasks like reviewing pay stubs, managing benefits, and accessing tax documents quick and straightforward. I also really enjoy using the mobile app—it's just as easy to use as the desktop version, which makes it convenient to access information on the go.

I haven't had the opportunity to fully explore Gusto's integrations with other tools, so I can't speak to that aspect of the platform. However, based on my day-to-day experience, Gusto has been reliable, efficient, and has made payroll and HR-related tasks much simpler to manage. The clean design and overall user experience are definitely some of its biggest strengths.

**What do you dislike about Gusto?**

Since I primarily use Gusto for viewing paystubs and employee-related tasks, I haven't explored all of its integrations or advanced features. It would be helpful if there were more guidance or onboarding around these capabilities so users could take fuller advantage of the platform.

**What problems is Gusto solving and how is that benefiting you?**

Gusto simplifies payroll, benefits, tax documents, and employee information by consolidating everything into one easy-to-use platform. Rather than having to track down pay stubs, W-2s, or benefits information through multiple systems or HR, everything is readily available in one place. This saves time, reduces administrative overhead, and makes it easy to access important information whenever I need it. The intuitive interface and mobile app also make routine tasks quick and convenient, allowing me to spend less time managing HR-related processes and more time focused on my work.

  ### 7. Gusto: User-Friendly HR Platform That Covers All the Essentials

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gracie G. | Customer Success Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 28, 2026

**What do you like best about Gusto?**

Gusto is very user friendly, easy to navigate, and targets all the necessities in an HR platform. I feel this is a fairly priced valuable software!

**What do you dislike about Gusto?**

I don't have any negatives, but do wish I was able to upload expenses from the app. This would make submitting my business travel expenses easier and quicker.

**What problems is Gusto solving and how is that benefiting you?**

All of my financial records are easily accessible. I can access tax forms, pay stubs, and edit account information whenever needed. Submitting pto is a breeze, and I'm able to track my remaining time off easily too.

  ### 8. Stress-Free Payroll with Gusto’s Automated Tax Filing and Compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Divya  R. | Accountant, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 01, 2026

**What do you like best about Gusto?**

User interface, Automated Tax Filing: One of the biggest stressors is ensuring state and federal taxes are calculated and filed correctly. Gusto automates this, reducing the risk of IRS penalties.

Compliance Management: Keeping up with changing labor laws and filing requirements across different states is difficult. Gusto tracks these changes for you.

**What do you dislike about Gusto?**

Nothing. It is all good for now I think.

**What problems is Gusto solving and how is that benefiting you?**

Common Problems Gusto Solves

Automated Tax Filing: One of the biggest stressors is making sure state and federal taxes are calculated and filed correctly. Gusto automates this process, which helps reduce the risk of IRS penalties.

Compliance Management: Keeping up with changing labor laws and filing requirements across different states can be difficult. Gusto tracks these changes for you, so it’s easier to stay on top of what’s required.

Time-Consuming Data Entry: Instead of relying on manual spreadsheets, it can sync with time-tracking tools to automatically calculate hours, overtime, and gross-to-net pay.

Employee Self-Service: It cuts down on the constant “where is my paystub?” emails. Employees get their own portal to download tax forms ($W-2s$, $1099s$) and review their pay history.

Onboarding Friction: Gusto streamlines new-hire paperwork (like $I-9s$ and $W-4s$), which makes the first day smoother for both the manager and the employee.

  ### 9. Helpful Email Updates and Handy Coworker Birthday Reminders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tanya M. | Operations Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2026

**What do you like best about Gusto?**

I appreciate the email updates. Especially information about payday, my wallet, etc. The birthday reminders of my coworkers are an added plus We love the Gusto Payroll Program. The system is easy to navigate with our prior payroll company we'd have to actually call the offices to ask questions. With Gusto 90% of the questions can be answered within the program

**What do you dislike about Gusto?**

The app doesn't quite work the way the actual online does. I sometimes have a hard time using it.

**What problems is Gusto solving and how is that benefiting you?**

Money and payroll tracking is spot on here at Gusto.

  ### 10. Effortless Navigation and Onboarding—Gusto Makes Payday Simple

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kylie M. | Event Coordinator/Administration, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 01, 2026

**What do you like best about Gusto?**

I like how easy Gusto is to navigate and how simple it is to add my administrative information. Integrating my bank account was effortless, and the on-demand pay option has been wonderful. Logging in is fast and straightforward, and setting up and onboarding my information was just as easy—I was finished within five minutes. 

I haven’t paid anything into Gusto myself, but it’s worth every penny my employer spends. I haven’t used any of the AI features yet, but I’m sure they’re great. I also really appreciate the schedule-drafting feature because it saves me time; I can enter everything and hold off on publishing until I’m sure it’s ready. Overall, I genuinely appreciate how easy Gusto is to use and navigate.

**What do you dislike about Gusto?**

I believe Gusto is a great product. I would prefer a tab on the UI to navigate to my schedule.

**What problems is Gusto solving and how is that benefiting you?**

Gusto has solved my paycheck-tracking problems. It makes it easy for me to track my income throughout the year, which is something I haven’t been able to get from another application before.

  ### 11. Gusto’s Timely, Easy-to-Reach Support Makes Payroll Questions Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer B. | Owner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Gusto?**

I really love how easy it is to reach a real person at Gusto. When I’m logged in, I can grab a reference code, call in, and the support rep can pull up my account and answer my questions quickly. That kind of timely support is truly appreciated.

**What do you dislike about Gusto?**

As an owner who gets paid infrequently, I have multiple payrolls set up in the system. It took some time—and a few calls—to get the dashboard to reflect the correct number of payrolls and the right timing, but everything has been resolved.

**What problems is Gusto solving and how is that benefiting you?**

Getting my team paid quickly for their hours, reimbursed expenses, and sales commissions has been a huge help. Running payroll only takes a few minutes, which I really love.

  ### 12. User-Friendly, Attractive App with room for improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cassidy E. | Operations Manager, Consumer Services, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 01, 2026

**What do you like best about Gusto?**

Very user friendly with helpful guidance regarding state and federal policies and procedures. User App is attractive and easy to use.

**What do you dislike about Gusto?**

The geolocation features could use some attention. I entered all of our current work locations and assigned employees to their designated sites. During our first week using Gusto, many employees reported that Gusto wasn’t registering their location accurately, and they had to override the app’s warning. I adjusted the geolocation radius for each site to the maximum (1,000,000 sqft), but many of our locations still aren’t being found accurately.

Additionally, the time clock settings aren’t conducive for companies with overnight shifts. Many of my employees work 5pm to 1am, and if someone has a time punch issue, I have to make two corrections for the same shift instead of adjusting the dates to match their time in a single transaction. For example, if someone forgets to clock out at 1am, I have to clock them out of their original time punch at 11:59pm and then create an additional time entry from 12:00am to 1am on the following day. When setting the schedule, there’s an option to adjust the DATE and the TIME in one operation, so I’m confused as to why that same capability isn’t available in time tracking.

**What problems is Gusto solving and how is that benefiting you?**

We used ADP payroll services before Gusto and the biggest complaint we had was all of the additional fees and charges for every little adjustment, payroll discrepancy or unexpected payout. They charged fees for everything! We like that Gusto rolls most of its perks into packages that can be customized according to our companies needs.

  ### 13. Intuitive PTO Tracking, but Needs Better Future Balance Forecasting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about Gusto?**

The interface is intuitive and easy to use. It's clear to me how to see how much PTO and sick time I have and my payday schedule.

**What do you dislike about Gusto?**

I wish that there was the ability to see how much PTO I will have at a certain date. I have to caculcate it myself based on some confusing numbers (i.e. per every 26 hours I've worked) and I wish that I could choose a date in the future and it would let me know how many hours of PTO I'd have. I also would like an option to see how much PTO/sick time I have as hours or as days.

**What problems is Gusto solving and how is that benefiting you?**

It allows me to see all of my work related documents and information in one place which is really nice. I like being able to see my W-2 and paystubs and PTO all in one place.

  ### 14. Effortless Payroll Management with Valuable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dustin S. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about Gusto?**

I am a new user to Gusto, and though I haven't explored all its features yet, I really like the feature that allows me to view the dollar amount of my upcoming paycheck. It helps me plan my budget and manage my finances efficiently before the money reaches my bank account. This aspect is very helpful for my time management and financial management. Additionally, the initial setup for Gusto was fairly easy and straightforward, as I didn't encounter any issues when setting up my account.

**What do you dislike about Gusto?**

I have only used Gusto for maybe one hour, and have yet to experience anything that I have disliked about the service.

**What problems is Gusto solving and how is that benefiting you?**

Gusto allows me to easily monitor and track my wages and other important employment information. It helps me plan my budget efficiently by showing the exact amount of my upcoming paycheck before it hits my bank account.

  ### 15. Stress-Free Payroll with Gusto

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joy D. | Tax Preparer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 05, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gusto?**

I really like using Gusto for payroll because it makes filing and paying forms on time much easier. I love the ease of not having to worry about deadlines, and it's reassuring that I don't have to stress about missed deadlines since I trust Gusto to file returns on time and accurately. The way they handle payments is great too—it's so much easier than having to pay monthly or quarterly. Also, the initial setup of Gusto was very simple!

**What do you dislike about Gusto?**

The report section seems to take me forever to see the reports I need.

**What problems is Gusto solving and how is that benefiting you?**

Gusto solves filing and paying forms on time, relieving deadline worries. I trust Gusto to file returns on time and accurately. It's easier handling payments without monthly or quarterly hassles.

  ### 16. Effortless Onboarding, Handy Payment Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maya W. | Student Researcher/ Client Support Specialist, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 15, 2026

**What do you like best about Gusto?**

I use Gusto as both a time management system and for payroll through direct deposit. I appreciate how Gusto helps me to log my hours quickly and easily, and I can fix my timesheet with ease. The ability to calculate expected pay is also great. One standout feature for me is the on-demand payment option which allows me to advance my pay based on hours I've worked, and it's been a lifesaver at times. I also love that I can get paid up to two days earlier with their debit card. Setting up Gusto was by far one of the easiest onboarding processes I've experienced, with helpful prompts and clear guidance when information was missing. Overall, this app is amazing and easy to use, which is why I would rate it a 9.5 out of 10.

**What do you dislike about Gusto?**

Sometimes the app does not respond to my login attempts and I have to turn off my whole phone and restart it in order to log into the app.

**What problems is Gusto solving and how is that benefiting you?**

I use Gusto to log work hours easily and get paid faster through their direct deposit. It streamlines timesheet fixes and pay calculation.

  ### 17. Easy to Use!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria T. | Logistics Team Member, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** July 02, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gusto?**

I like that Gusto is easy to navigate and understand, definitely a 10/10 in that aspect. I can also track my time in an easy way and can clock in and out simply and quickly. The initial setup was also very easy and straightforward, another 10/10.

**What do you dislike about Gusto?**

I think sometimes it takes a while to start, it's a little slow at times. When I try to log in, it takes a bit.

**What problems is Gusto solving and how is that benefiting you?**

I use Gusto to manage my payroll and benefits, and it helps me keep track of time and log entries. It is easy to use and understand, although sometimes it is a bit slow when logging in.

  ### 18. Efficient Financial Management, Needs Enhanced Communication Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Abigail S. | Salesperson, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 15, 2026

**What do you like best about Gusto?**

I like that I can allocate portions of my check to several bank accounts, saving funds, and investing accounts with Gusto. It's also very helpful to be able to track my time down to the second and keep better track of lunch breaks. I appreciate the control over finances this provides, which wasn't possible with past time tracking apps like WhenIWork. Additionally, the initial setup was very easy, making the transition smooth for all employees.

**What do you dislike about Gusto?**

I wish we could have in-app capabilities to view all employees' schedules like with WhenIWork's software. It would be great to communicate within the app between coworkers and managers. I also wish the loading was slightly faster upon logging in and that we had the capability to submit time clock correction requests directly to managers within the app.

**What problems is Gusto solving and how is that benefiting you?**

I use Gusto for tracking pay periods, scheduling, paycheck advancements, allocating funds to multiple banks, and tax tools. It helps me control finances, track time accurately, and allocate money efficiently, improving my financial management.

  ### 19. Best-in-Class Self-Serve Tools That Make Payroll a Breeze

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nitin T. | Chief Operating Officer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 30, 2026

**What do you like best about Gusto?**

I enjoy that the self-serve features are truly the best aspect; employees can go into the system and obtain their own pay statements and update their tax documents with out having to have the company/HR department involved. This is literally perfect as a break from a long workday. In addition gusto also makes processing payroll easy as all taxes are automatically filed and I am no longer spending hours each week manually calculating things and also the ability to "delegate" tasks through approval levels is very good as different managers can complete different types of responsibilities such as time off and attendance corrections, etc.

**What do you dislike about Gusto?**

Navigation is a problem. Finding even something as simple as an employee pay statement is buried 3 menus deep for no apparent reason and i find myself growing tired of this quickly. Load times are slow (especially if we are pulling large amounts of data). Chat support is hit or miss; sometimes you get someone who actually knows what he/she is doing and other times you are waiting for what feels like an eternity for him/her to look-up the answer to your question that you were looking for. No workflow notification exists for termination of employees; which, i would say is a big oversight.

**What problems is Gusto solving and how is that benefiting you?**

Before using Gusto we had multiple systems handling payroll, benefits, time tracking, etc which made it difficult to track and manage information but with gusto, we have one platform for all of our needs and therefore we are no longer require to constantly jump between platforms and enter the same information multiple times. Additionally, Gusto handles multi-state tax issues which was a major headache for us in the past and is now simply taken care of.

  ### 20. Gusto Card and App Make Payday Info and Time Tracking Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 23, 2026

**What do you like best about Gusto?**

Honestly the gusto card works really well. I havent used it just yet to receive my payments earlier but i do know it definitely does work and will come in 2-3 days earlier. The app works in a timely manner and shows all sorts of information that would be needed. Seeing the paystubs and all the taxes with the IRS is also a good plus. Weve recently been using the clock in and clock out and that is pretty good too.

**What do you dislike about Gusto?**

The main (and really only) issue I have is that when I clock in or out, my pay shows up if I scroll down even a little bit. I think it should be on a separate page, because that’s private information.

**What problems is Gusto solving and how is that benefiting you?**

Right now, we’re using the time card to better manage our PTO, so I’m hoping that means I’ll have even more PTO left over.

  ### 21. Easy Paycheck Reviews with Clear Pay Stub Line Details

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melanie B. | Central Grocery Accounts, Mid-Market (51-1000 emp.)

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2026

**What do you like best about Gusto?**

I like how easy it is to review my paycheck, go into each pay stub and review each line detail. It's easy to navigate. I like the performance of reviewing my paycheck.

**What do you dislike about Gusto?**

The app is limited, it only provides simple aspects, if i'm on the go and need to check people or org chart i'm unable to view on my phone.

**What problems is Gusto solving and how is that benefiting you?**

For me personally, it is solving having everything in one place, if I have any onboarding reports to sign off on it supports the location of all items

  ### 22. Clean, Smooth Gusto Experience With Great Benefits and Fast Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Megan V. | Support Specialist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 29, 2026

**What do you like best about Gusto?**

Not only does Gusto have a clean interface that makes navigating through employee benefits and time tables easy, but they also don't make you go through hoops when needing to edit or change things such as tax forms or address updates. Even in a rush, I know I'll be able to log in to Gusto with one click, and easily clock-in to my shift without needing to hunt for anything. I'm someone who is often forgetful, but Gusto having a direct link to your FSA information and balances is incredible for helping with my finances. It has helped our company integrate with our other platforms and software for billing and healthcare, and runs smoothly every time. There are very few times I've had to reach out to support, but they always answered quickly and with a response that actually answered my questions. Gusto seems to offer great pricing and incentives not only to employers, but has great benefits for employees too! I also really appreciate the AI breakdowns for monthly spending, as it combines right into my paycheck.

**What do you dislike about Gusto?**

I would love for the Gusto app to allow for clocking in-and-out. As it is, this seems to only be available on the desktop page, which is not always convenient. Although rare, there may be times where I'm on the go and needing to switch from, say, my lunch time and into PTO or to clock out. This would really benefit both employers and employees, by saving time and ensuring we can handle these things then-and-there, rather than trying to remember once home.

**What problems is Gusto solving and how is that benefiting you?**

I'm so thankful for the in-app ability to review my FSA information. There are many times, especially as it gets closer to the end of the enrollment year, that I need to check my balances. Gusto makes it easy without forcing you off-site with a whole different log-in or credentials.

  ### 23. Intuitive Payroll Platform, but App and Web Features Should Match

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
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**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 14, 2026

**What do you like best about Gusto?**

I like the interface, it's intuitive and makes sense. there's a lot of info and i feel like it's all easier to use than other payroll platforms I've used. I like the integration with Guideline, it feels much more direct than multiple platforms interconnected. I'm not tied into pricing but as a user I think it was a good app. Onboarding was fine, no major comments there. Overall works well!

**What do you dislike about Gusto?**

I don’t like the difference between the app and the online version. I wish I could do everything on both, because it’s harder to handle more official tasks on my phone. Overall, I do like it and I think it makes sense, but I want to be able to use it everywhere. Especially when it comes to financial things, I feel much more comfortable on a computer.

**What problems is Gusto solving and how is that benefiting you?**

To be honest, I am an employee and user, I had no say in the decision making process. I don't have huge stake in the game on why they chose Gusto, but I do think it make payroll and benefits much more accessible and transparent opposed to other apps. I used workday in the past and liked Gusto much more.

  ### 24. Clean, Intuitive Payroll & HR with Seamless Integrations and Reliable Performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kandice C. | Human Resources Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 29, 2026

**What do you like best about Gusto?**

Gusto has been excellent to use day-to-day. The UI is clean, intuitive, and easy to navigate, making payroll and HR tasks feel straightforward rather than time-consuming. Integrations work seamlessly with our existing systems, which helps keep everything connected without extra effort. Performance has been reliable and efficient, with no major issues or delays. From a pricing standpoint, the value is strong for what you get, especially considering the time saved and reduced administrative burden. Onboarding was smooth, and support has been responsive and helpful whenever needed. The platform also continues to evolve, with smart features and automation that make processes even more streamlined.

**What do you dislike about Gusto?**

If I had to point out a downside, it would be that while Gusto is very user-friendly, some of the more advanced features and customizations are a bit limited compared to more complex payroll systems, which can be frustrating if you need highly tailored reporting or workflows.

**What problems is Gusto solving and how is that benefiting you?**

We are currently integrating Gusto’s Benefits platform for our health and life plans, which will streamline administration, reduce costs, and save a significant amount of time by keeping everything centralized in one system.

  ### 25. Clear, Easy Payroll Tracking with a Delightful Animated Pig

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wink S. | Presenter, Performer, Consultant, Sign Language Interpreter, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 29, 2026

**What do you like best about Gusto?**

The ease of tracking my employees payments and W2s, my contractors 1099s and the interface is, most of the time, very clear and easy to follow... Finally I LOVE the animated pig, a company that puts these kinds of touches on their product is awesome in my opinion, it reminds me of the old days of MailChimp

**What do you dislike about Gusto?**

Sometimes getting changes to documents can be frustrating, lengthy, and several emails back and forth. However, getting questions answered is quite easy and fast. If you stay on top of your needs you can get the documents corrected in time. I also think the pricing is a bit high at times and it seems to keep creeping up.

**What problems is Gusto solving and how is that benefiting you?**

It handles my payroll smoothly the performance of the platform is very fast and pleasant to work with. They also do not change the UI all that often so I know what I need to do when I log in and get it done fast. It frees me up to work on other things in my business. Also it handles sending out W2s and 1099s which is one less hassle for me during tax season

  ### 26. Gusto Makes Payroll and Benefits Easy, and Stress-Free

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 14, 2026

**What do you like best about Gusto?**

I've really enjoyed using Gusto. I've used other payroll and timekeeping systems before, but Gusto has been the easiest and most user-friendly by far. The website and mobile app are both well-designed, intuitive, and easy to navigate, so I never have trouble finding what I need.

I primarily use it to submit my timesheets, but I also appreciate how simple it is to track my paychecks, view my pay history, and see how my earnings are broken down. Being able to monitor my paycheck splits and deductions gives me a better understanding of where my money is going each pay period.

One of my favorite features is having quick access to my 401(k) information. It's convenient to be able to check my contributions and keep track of my retirement savings all in one place. Overall, Gusto makes managing payroll and benefits straightforward and stress-free, and I would definitely recommend it to anyone looking for an easy-to-use payroll platform.

**What do you dislike about Gusto?**

nothing I have no complaints. Everything is easy

**What problems is Gusto solving and how is that benefiting you?**

Too log my exact hours and edit them

  ### 27. Hands-Down the Best Payroll and Time Clock—Simple, Straightforward, All-in-One

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 14, 2026

**What do you like best about Gusto?**

I've used a lot of payroll and time clocks over the years as an employee and as a manager, this is hands down the best one I've ever used. It's simple and straight forward, doesn't require any extra hoops to jump through and it's nice I can keep my fianances in the app as well. So, everything is in one place for me!

**What do you dislike about Gusto?**

This may be something the company owner has set up, but I don't like that I always have to type in a reason when editing hours since I am a manager. But, I understand it's important to have a log of that, but because I work random hours during the week it can be a bit of a pain to have to always type in "Missed" when I'm using the app.

**What problems is Gusto solving and how is that benefiting you?**

It gives everyone a little bit more control over their clock-in and puts that ability in your hand since we're able to access it via phone. So, that's helpful to me when I have to do work from home and I don't have to remember to login to another website or remember when I worked and change it when I get back into the office. At my last job that was a big problem and I wasn't getting paid for time I was spending working at home and now now I'm able to control that on my own.

  ### 28. Effortless Freelance Payment Management with Gusto

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emilio A. | Animador, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 07, 2026

**What do you like best about Gusto?**

I like that Gusto creates a healthy barrier of separation with the employer and keeps things professional. With Gusto, things move faster and easier, and I can just receive updates about my payment without having to go through any hassles. I find the features really tend to you as an employee, with all sorts of options for checking assignments and reviewing your payment. It's really intuitive to use. The initial setup was very easy precisely because of that, and its step-by-step induction really helped me understand things like how to set up my banking info or sign important forms.

**What do you dislike about Gusto?**

I don't really have any notes here, it has met all my needs.

**What problems is Gusto solving and how is that benefiting you?**

I'd have to speak to my employer directly about my payment which could be a bit awkward. Gusto makes things more bureaucratic and to the point.

  ### 29. Easy, Affordable Payroll with Helpful Integrations and Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anna M. | Director of Finance and Accounting, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 27, 2026

**What do you like best about Gusto?**

It is so easy to use and it is very affordable. The integrations are helpful and everything works well with our other systems. They are very responsive when there are any issues and their AI intelligence has helped me correct mistakes before running payroll on multiple occasions. Could not ask for better performance from a payroll company.

**What do you dislike about Gusto?**

Honestly nothing - everything works so well and is very helpful, price point was our main thing and I thought we might sacrifice a lot by going with somewhere cheaper but that did not happen at all!

**What problems is Gusto solving and how is that benefiting you?**

Having a consistent payroll that allows for off cycle payrolls. We run an aftercare program and before we had to pay a lot of money to run an off cycle payroll for that but now we don't need to worry about that!

  ### 30. Gusto Makes Payroll Effortless with Smooth, User-Friendly Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Isabel R. | Wax Specialist/Owner-Operator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 31, 2026

**What do you like best about Gusto?**

I think Gusto is extremely user friendly, and while I have nothing else to compare it to because this is my first time using a payroll company, I've been satisfied with the features it provides. I specifically appreciate the payroll reminders and the way you can sync them to your phone calendar. The website functions smoothly and I've never had any issues with the software. Additionally, I think the pricing is extremely reasonable for the peace of mind of having a great system that is easy to use.

**What do you dislike about Gusto?**

I have absolutely zero negative feedback!

**What problems is Gusto solving and how is that benefiting you?**

Payroll isn’t really a “problem,” but Gusto definitely makes it easy. I love that I can just log in and run payroll in seconds. It’s a big help for my time management and keeps the whole process quick and straightforward.

  ### 31. Fair-Priced Payroll Tax Filing with Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amy E. | owner, therapist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 14, 2026

**What do you like best about Gusto?**

takes care of filing all necessary tax forms, detailed info about all that I need for my employees and contractors.  Price for what I receive is fair.  I have only needed the help desk a few times, but it has been useful when needed.

**What do you dislike about Gusto?**

I have had difficulty in changing the timeframe of pay periods, I feel that I have to click on several different pages to complete the timesheet review and submission.

**What problems is Gusto solving and how is that benefiting you?**

great tracking of pay for my employees and contractors.  easy to use for tax time and ensuring everything is done by the due dates.

  ### 32. Gusto Makes Payroll Fast and Effortless for Our Small Office

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Egbert R. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 23, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gusto?**

Gusto makes payroll so much easier - it allows me to track location via device GPS for hours on the clock, then I can review the hours and breaks and approve any time off requests. All PTO benefits and healthcare are all synced and I can submit payroll in 5 minutes! Then all the tax forms are automated and submitted by Gusto. I've been using it for over 6 years and it has been amazing for my small medical office.

**What do you dislike about Gusto?**

Sometimes the process of onboarding or dismissing an employee is a little bit involved, but with phone support and chat support and the ability to share my screen with tech support they have been able to walk me through it every time.

**What problems is Gusto solving and how is that benefiting you?**

I now have a completely seamless process that saves me hours of frustration over quickbooks payroll. I have my work comp insurance, health insurance, payroll all synced together. It deducts from my bank account and direct deposits to the employees flawlessly. I don't even have to do Worker's Comp premium audits any more since they already have access to actual wages and hours worked along with the tax forms.

  ### 33. Easy-to-Navigate, User-Friendly Payroll and Benefits Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


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**Reviewed Date:** April 28, 2026

**What do you like best about Gusto?**

Gusto is very easy to navigate. My team can submit onboarding forms and timesheets, request sick time and vacation, and I can manage payroll and benefits. It also makes it simple to merge payroll with the 401K system. Overall, it’s a very user-friendly system.

**What do you dislike about Gusto?**

There have been times when I’ve underpaid or overpaid certain tax items. These issues do get remedied eventually, but I worry that there may be things not being caught that I don’t even know about. I rely on the Gusto team to reduce errors, and when mistakes do happen, I expect them to be very minimal and infrequent.

**What problems is Gusto solving and how is that benefiting you?**

Gusto has helped me pay my employees on time, and it makes the process easy. I was looking for a simple system, and that’s exactly what I have with Gusto. I used ADP and it was too complex even though it had many features we struggled to use it.

  ### 34. Simple, Intuitive Employee Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
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**Reviewed Date:** July 13, 2026

**What do you like best about Gusto?**

Gusto is very easy to use from an employee perspective. The interface is clean and intuitive, and it's easy to find things like pay stubs, tax forms, benefits information, and PTO balances. I also like that everything is in one place, so I don't have to dig around to find what I need. Compared to other HR platforms I've used, including Rippling, I find Gusto simpler and more user-friendly for the tasks I use on a regular basis.

**What do you dislike about Gusto?**

There isn't much to dislike, but I do think some parts of the platform could offer a little more flexibility and customization. Occasionally it takes a few extra clicks to find less commonly used information, and some pages feel fairly basic compared to more feature-rich HR platforms. Overall, though, these are relatively minor issues and haven't had much impact on my day-to-day experience.

**What problems is Gusto solving and how is that benefiting you?**

Gusto makes it easy to access the information I need without having to contact HR. I can quickly find my pay stubs, tax documents, benefits information, and PTO details whenever I need them, which saves time and makes routine administrative tasks much more convenient. Having everything centralized in one place also gives me confidence that I can easily find important information throughout the year.

  ### 35. All-in-One Solution for Payroll and Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 21, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gusto?**

I like how Gusto consolidates tasks, allowing me to handle employee schedules, payroll, and clocking in and out all in one spot instead of using multiple apps. It's easy to request time off and clock in and out. I also appreciate having the time clock accessible on both the store computer and my phone, which is convenient if the phone app is slow. It's straightforward to just type in my name and clock in. The initial setup was easy to learn once someone showed me.

**What do you dislike about Gusto?**

I still haven't figured out how to review my team's timesheet without searching them.

**What problems is Gusto solving and how is that benefiting you?**

I use Gusto for scheduling, payroll, and clocking in/out, all in one spot. It makes requesting time off and clocking in/out easy, and I can access the time clock on both my phone and store computer.

  ### 36. Best-in-Class Value: Easy Setup, Strong Integrations, and Smooth HR Workflows

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan R. | Senior Director of Talent and Culture, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Reviewed Date:** April 27, 2026

**What do you like best about Gusto?**

The platform is incredibly easy for anyone to be able to stand up in a day or two at most with little knowledge.

The pricing is super competitive for smaller teams and startup environments. Making it some of the best value in this space.

It has strong integration capability with many other platforms organizations might use like microsoft, g suite, training, and background checks.

Expense reimbursements, time off, performance reviews, and reporting are easy to work in and you can do periodic pulse surveying as well.

Best in class platform for the cost and size

**What do you dislike about Gusto?**

Not being able to integrate contractors into the expense reimbursement space is a small miss as it would make it easier as you are paying your employees to use a similar structure for contractors. 

Getting a broker integrated into the platform can have some occasional headaches, but having benefits done manually is also easy.

**What problems is Gusto solving and how is that benefiting you?**

It has automated so many tasks under one platform that we used to use multiple solutions for in the past. The performance and service is generally on the upper end for the same or similar platforms and they continue to iterate improvements over the past several years.

  ### 37. Simple, Fast Payroll Access with Handy Pay Stub and W-2 Options

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dylan A. | Electrification Analyst, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 24, 2026

**What do you like best about Gusto?**

It's simple to use and quick, provides options for employees to save money and access their information like pay stubs and w2 I'm not quite sure, but I'm glad we aren't paying much.

**What do you dislike about Gusto?**

I don't really have experience with any other platforms, so I don't know what I would not like about Gusto. I guess offering a 401k option would be good.

**What problems is Gusto solving and how is that benefiting you?**

We don't have a lot of administrative staff and the staff we do have are inexperienced, so it helps us that Gusto is easy to use and works well.

  ### 38. Gusto Makes Payroll Simple and Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 14, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gusto?**

I love how Gusto is simple and easy to use. It is not over complicated, and overall I know exactly what I need to know from using the platform. It provides easy access throughout the platform for hours, time tracking, pay periods, etc.

**What do you dislike about Gusto?**

I can't really think of anything in terms of struggles. The only thing that I prefer is different is getting paid biweekly but that isn't something that Gusto can really help with.

**What problems is Gusto solving and how is that benefiting you?**

It is making time tracking so easy for me and it also does a really good job with providing clear and efficient user-friendly interaction. Gusto is giving me the ability to improve how disorganized time tracking and paycheck tracking was beforehand, but now I have the ability to significantly streamline my business and timing and tracking abilities.

  ### 39. Incredibly Easy Payroll That Streamlines the Whole Process

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 02, 2026

**What do you like best about Gusto?**

What I like most is how incredibly easy their payroll services are to use. It takes what’s usually a complicated, time-consuming task and turns it into a quick, automated workflow that’s straightforward to navigate, even without an HR background.

**What do you dislike about Gusto?**

The pricing tiers can start to feel a bit steep as your company grows. Once you need to add more advanced features, like built-in time tracking or performance reviews, the costs can add up quickly, especially for small businesses.

**What problems is Gusto solving and how is that benefiting you?**

We used to have fragmented systems for payroll, benefits, and HR tasks. Gusto solved this by bringing everything into one centralized, easy-to-use platform. The biggest benefit has been the streamlined onboarding process for new hires; employees can self-onboard, which takes the administrative burden off our team.

  ### 40. Intuitive, All-in-One Portal That Makes Weekly Payroll a Breeze

**Rating:** 4.5/5.0 stars

**Reviewed by:** Katie T. | Founder, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 26, 2026

**What do you like best about Gusto?**

It's UX is SO intuitive and easy. Easy to navigate all necessary information via one convenient online portal. Just very simple and intuitive is probably the number one thing I've loved about working in Gusto ALL of these years. I also appreciate that it integrates with other platforms, such as When I Work, which makes time tracking and payroll a breeze. I've not personally utilized the performance metric capabilities, but it's great that it's an option.

**What do you dislike about Gusto?**

Transitioning between health insurance providers is clunky. Yes, Gusto handles the process, but there are frequently delays and occasionally missed premium calculations or withdrawals. Gusto also doesn't do a great job of ensuring accurate information is provided to remotely-distributed teams about what health plans cover which states. Also, Gusto is one of the more expensive platforms if you wrap up all the services in one. RIght now, it's cheaper for us to use a separate time tracking tool, because although Gusto has the capability to track time, for the number of employees we have, it's very expensive.

**What problems is Gusto solving and how is that benefiting you?**

Gusto is solving paperwork, payroll, benefits, and tax filing. All of those solve BIG problems for us.

  ### 41. Gusto Is a One-Stop Shop for Payroll, Taxes, and HR Paperwork

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin O. | Practice Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 02, 2026

**What do you like best about Gusto?**

The design and interface are solid, easy to navigate, and include all the features I need. Gusto brings together so many payroll and administrative tasks in one piece of software that it feels close to a one-stop shop. The best part might be that it automatically handles required tax reporting, new-hire forms, and other company documentation.  Integration with Guideline for 401k functions is also extremely convenient.  Lastly, whenever I have needed to contact Gusto support, they have always been pretty good about finding solutions and following up in a timely manner.

**What do you dislike about Gusto?**

Honestly, there is nothing I actually dislike about Gusto.

**What problems is Gusto solving and how is that benefiting you?**

Gusto helps me save time, which is arguably the most important thing that any software could do.

  ### 42. Simple, Affordable, and AI-Powered With a Clean, Visual Design

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 14, 2026

**What do you like best about Gusto?**

I like how simple it is overall, especially the clean, visual design of the website. It runs easily on my computer, and the features help me better understand the breakdown of my payment. The onboarding process was extremely simple and it integrates the most essential features like allowing me to look at what documents I've put in. It's also cheap and I appreciate the use of AI to help with tasks.

**What do you dislike about Gusto?**

I think that there could be some work done on how to navigate the website (show the user around the platform in a natural way to help them understand what everything is and everything they can leverage within the platform)

**What problems is Gusto solving and how is that benefiting you?**

It handles all my W-2 forms and whatnot and I don't have to manually do many things that I would have to.

  ### 43. Interactive, Intuitive Platform That’s Very Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 09, 2026

**What do you like best about Gusto?**

Interactive, easy to use platform. Very intuitive.

**What do you dislike about Gusto?**

I have tried to find customer service line to talk to someone to remove an old work profile and have not been able to find any contact info. Difficult to get in touch with customer service. It is frustrating to not be able to talk to customer service when needed. Otherwise, no suggestions on how to improve the platform, it is very easy to use.

**What problems is Gusto solving and how is that benefiting you?**

I can track hours at different rates, easily access paystubs and information on payment from past years, and work for multiple companies with ease. Before, I did not have control over logging hours and seeing the direct information about pay. It saves a lot of time and headache.

  ### 44. Intuitive Payroll Solution with Minor Tax Optimization Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 09, 2026

**What do you like best about Gusto?**

I appreciate Gusto's intuitive and easy-to-use UI interface, which makes it simple to navigate and easy to understand everything. I like that I don't have to search very far for information. Additionally, reimbursements and other transactions go out quickly and are communicated clearly, with very little bureaucracy involved. It was easy to get started and easy to keep going.

**What do you dislike about Gusto?**

I think the taxes section on the app could be improved. I put my tax numbers in the optimizer and it said I could change things, but then it didn't clearly direct me to what I should change to fix to make it happen? So I'm not entirely sure what the next step to optimize my tax refund is.

**What problems is Gusto solving and how is that benefiting you?**

I use Gusto to easily access my paychecks and sort through what taxes I have to pay as well as what percentage of my paycheck I'll be able to take home. It's easy to navigate, so I find information quickly. The setup seemed easy as an employee, reimbursements are fast, and communication is clear, reducing bureaucracy. The AI tax solution system was also really helpful to allow me to maximize my tax refunds.

  ### 45. One Platform That Keeps Everything Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 10, 2026

**What do you like best about Gusto?**

What I Like About Gusto

Gusto has a clean, intuitive interface that’s easy to navigate, even for people without HR or payroll experience. Payroll feels straightforward and is largely automated, which makes payday much less stressful.

I also like the employee self-service portal, since employees can access pay stubs, tax documents, and their personal information without needing HR help. Onboarding is simple as well, with digital offer letters, e-signatures, and new-hire paperwork all handled in one place.

Time tracking and PTO management are integrated, so it’s easy to manage employee hours and time off. Benefits administration is built into the platform too, which helps payroll, health insurance, and other benefits work together smoothly.

Automatic tax calculations and filings help reduce errors and save a lot of time, and the reminders and notifications are genuinely helpful for staying on top of important deadlines. The reporting tools provide useful payroll and employee insights without requiring a complicated setup.

Finally, it integrates well with popular accounting, time-tracking, and other business software. Customer support is responsive, and the Help Center has clear, easy-to-follow resources. Overall, the platform feels modern and thoughtfully designed, with features that simplify running a small business rather than adding unnecessary complexity.

**What do you dislike about Gusto?**

What I Dislike About Gusto

Payroll corrections after a payroll run has been processed can feel more cumbersome than I expected. The reporting works well enough for most businesses, but it doesn’t offer some of the advanced customization you get with larger HR platforms. Certain HR and benefits features are locked behind higher-tier plans, which can become expensive as a company grows.

Integrations with some third-party software also occasionally require manual syncing or extra troubleshooting. There’s limited flexibility for businesses with highly complex payroll or compliance requirements, and customer support can sometimes have longer response times during peak payroll periods.

A few workflows require clicking through multiple screens instead of allowing quick edits from a single page, and overall the customization options for reports and workflows could be stronger. While the mobile experience is solid for employees, administrators have fewer management capabilities on mobile compared to the desktop version. As businesses scale, some organizations may eventually outgrow Gusto and need more advanced, enterprise-level HR features.

**What problems is Gusto solving and how is that benefiting you?**

Gusto addresses the challenge of managing payroll, HR, benefits, and employee onboarding by bringing everything together in one easy-to-use platform. Rather than juggling multiple systems or spending hours on administrative work, businesses can automate payroll, file taxes, manage benefits, and onboard new employees all in one place.

From my perspective as a user, this saves me time, lowers the chance of manual errors, and gives me confidence that key tasks are handled accurately and on schedule. I also value the intuitive interface and the employee self-service tools, which make it simple for employees to access pay stubs, tax forms, and personal details without needing help from HR.

Overall, Gusto takes a lot of the administrative burden out of managing people, so businesses can spend more time growing their teams and supporting their customers instead of getting bogged down in paperwork.

  ### 46. Automated Tax Filing and Compliance Wins, but Onboarding and Support Can Be Slow

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 10, 2026

**What do you like best about Gusto?**

The automated tax filing is the single biggest win for us. It used to take our bookkeeper almost two full days each quarter to calculate, file, and reconcile state and federal withholdings across our three office locations. Now it runs automatically in the background and just flags anything that needs a human eye — we've gone from 16 hours of quarterly tax work down to about 45 minutes of review.
The multi-state compliance engine has also saved us more than once. When we hired our first remote employee in a state we'd never operated in, the software automatically flagged the new registration requirements and walked us through setup. Without that, we probably wouldn't have realized we needed to register until we got a penalty notice.
I also lean on the custom approval workflows constantly. Instead of payroll changes (raises, bonuses, new hires) sitting in an email thread waiting for three different sign-offs, everything routes automatically to the right manager and I get a notification the moment it's approved. That alone probably saves me 3-4 hours a week that used to go into chasing people down.

We're on the mid-tier plan, which runs us a base fee plus a per-employee monthly cost — all told, it comes out to a little more than what we paid for our old system. But when I actually sat down and did the math, the ROI was obvious within the first quarter. Between the bookkeeper hours saved on tax filing (roughly $2,000/quarter in labor cost alone), the reduction in manual HR admin, and — this is the big one — avoiding even a single multi-state compliance penalty, it paid for itself almost immediately. We haven't had a late filing or compliance fee since switching, and previously that was costing us real money at least once a year.

**What do you dislike about Gusto?**

I want to start by saying Gusto isn't a bad product — it's clearly well-built, and I can see why so many small businesses love it. But after a year and a half of using it, I've landed somewhere between "it's fine" and "I wish it did a few things differently," and I think that's worth being honest about.
The onboarding took longer than expected
Setup wasn't hard exactly, but it was slower than I'd hoped. We're a nonprofit with a mix of full-time staff, part-time hourly workers, and a couple of contractors, and getting all of those employment types configured correctly took several back-and-forth sessions with support. Nothing was broken, it just required more hand-holding than the marketing materials led me to expect. I'd budgeted about a week for migration; it ended up being closer to three.
Customer support is inconsistent
This is probably my biggest gripe, and I say it gently because I know support teams are hard to get right. Sometimes I get a rep who clearly knows the platform inside and out and solves my issue in ten minutes. Other times I've submitted a ticket about a tax notice we received and waited two or three days for a reply, which is stressful when the notice has a deadline attached. There doesn't seem to be a reliable way to know which experience I'll get.

**What problems is Gusto solving and how is that benefiting you?**

Problem: Manual payroll tax calculation and filing
Before Gusto, our bookkeeper had to manually calculate, file, and reconcile federal and state withholdings every quarter. That process ate up nearly two full days each time and left room for costly errors. Gusto now automates this end-to-end, freeing up roughly 15 hours of skilled labor per quarter and removing the anxiety of missing a filing deadline.

Problem: Multi-state compliance complexity
As we’ve hired remote employees in different states, staying on top of each state’s registration and tax requirements became a real risk. Gusto proactively flags what we need to do when we hire in a new state, which has helped us avoid unknowingly falling out of compliance—something that previously could have led to penalties we didn’t see coming.

Problem: Slow, email-based approval chains
Payroll changes like raises or new hires used to get buried in scattered email threads while we waited on multiple sign-offs. Gusto’s approval workflows automatically route requests to the right person, cutting down the time I spend chasing approvals by several hours each week.

Problem: HR team fielding repetitive employee requests
We used to receive constant emails asking for pay stubs or help updating direct deposit and tax withholding information. With the self-service portal, employees can handle these tasks themselves, which has significantly reduced interruptions throughout our HR team’s day.

  ### 47. Easy to Navigate with Responsive, Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aslaug U. | Controller, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 23, 2026

**What do you like best about Gusto?**

Gusto is easy to navigate, clear layout.  Customer support is responsive and helpful.

**What do you dislike about Gusto?**

I wish the reporting module was a bit more sophisticated.  I struggle to customize reports as well as finding reports that give me what I need in a simple layout.

**What problems is Gusto solving and how is that benefiting you?**

I like that Gusto has partners who easily integrate into the software, partners that are relevant to our company.  E.g. Human Interest, Checkr etc.  I also like that we can customize the employee onboarding process.  It gives up the option to present new hires with information upfront and have them sign important documents so that we don't have to chase them down later.

  ### 48. Secure and Effortless Money Transfer with 24/7 Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Riot Y. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2026

**What do you like best about Gusto?**

I like that Gusto is fast, instant, and easy to use. The security is reassuring, letting me know that only I have access to my info and account. I also appreciate the 24-hour customer service; I can call at any hour and get help, unlike traditional banks. The setup was extremely easy—I was able to do it in under 5 minutes. The available benefits are a plus as well.

**What do you dislike about Gusto?**

that the customer service is 3rd party not everyone who answers the phone can speak english well.

**What problems is Gusto solving and how is that benefiting you?**

Gusto lets me securely transfer money with assurances that only I have access. It's fast, instant, and easy to use. I appreciate the benefits and 24-hour customer service, allowing me to call anytime for help unlike traditional banks.

  ### 49. Efficient Payroll Tool with Room for Better Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Robert C. | Operations manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Thank You page:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 25, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Gusto?**

I love how Gusto consolidates everything by keeping all our documents in one place, making it easy for me and my employees to retrieve important documents like W-2s and pay stubs. The user interface is amazing and very easy to navigate through, which makes managing taxes and adjusting settings straightforward. I also appreciate how Gusto helps with payroll and tracks sick days and vacations automatically, taking over tasks that would otherwise require dedicated staff. It's also great that employees can have insight into their own paychecks and financial details through Gusto, with everything integrated seamlessly including a Gusto debit card and account funds management. This integration bridge makes it more in-depth and user-connected.

**What do you dislike about Gusto?**

The only thing I could say that could be improved was that we were trying to get the health insurance attached to Gusto, and we ran into problems with it. And, obviously, we have a time period where you have to apply for health insurance. So when we tried to contact support, it was the support that was kind of lacking where they, like, they were saying were gonna get back to us, and it was getting dragged out. It would have been nice that there would have been, like, a faster response. We ended up having to contact the health insurance outside of Gusto. And had to set it up this year independently because Gusto wasn't reacting enough, and we didn't wanna get, like, penalized for not having health insurance. So it was that was a little bit, an inconvenience.

**What problems is Gusto solving and how is that benefiting you?**

I use Gusto to manage payroll, track time off, and store documents like W-2s and pay stubs. It's great for keeping everything consolidated and easily accessible for me and my employees. The user interface is amazing, making navigation and personal adjustments simple.

  ### 50. Gusto Makes Payroll Quick, Painless, and Reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 09, 2026

**What do you like best about Gusto?**

I've been using Gusto for 5 years to run payroll for my bookkeeping business, and the user experience is genuinely one of the best I've come across in this space. It's intuitive and easy to navigate, so running payroll each cycle is quick and painless. Honestly, there's nothing about it I'd want to change.

**What do you dislike about Gusto?**

Honestly, after 5 years of use it's hard for me to point to anything significant I dislike. If I had to nitpick, it would just be that occasional new features take a little time to get used to, but that's minor compared to how reliable and easy the platform is overall.

**What problems is Gusto solving and how is that benefiting you?**

As a bookkeeper, I use Gusto to run payroll for my business and to support clients who need reliable, accurate payroll processing. It handles tax filings and direct deposits smoothly, which saves me from having to manage those pieces manually, and gives me confidence that payroll is being run correctly every cycle.


## Gusto Discussions
  - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 5 comments, 7 upvotes
  - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes
  - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes
  - [Is there an app for Gusto payroll?](https://www.g2.com/discussions/is-there-an-app-for-gusto-payroll) - 4 comments, 2 upvotes
  - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes

- [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?discussion=payroll&page=8&section=pricing&secure%5Bexpires_at%5D=2026-09-20+16%3A16%3A51+-0500&secure%5Bsession_id%5D=b3e5e81e-65a4-4c14-b78c-939b943382b3&secure%5Btoken%5D=69ee9c6706fe1c87dd550e50947c8f808202a2c5df546920cedbd954735036dd&format=llm_user)

## Gusto Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Expense Management
- Salary Structures
- Compliance
- Benefits Administration
- Goal Management
- Benefits Management
- Employee Management
- Workflow Management
- HR Management
- Recruitment Management
- Payroll Management
- Compliance Management
- Document Management
- Calendar Management
- Performance Management
- Time Off Management
- Compensation Management
- Training Management
- Timesheet Management
- Talent Management
- Commission Management

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile
- Self Service Portal

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Mobile Benefits Access
- Timesheet Management
- Payroll Management
- Performance Management
- Recruitment Management
- Compliance Management
- Deduction Management
- Training Management
- Employee Management
- Compensation Management
- HR Management
- Workflow Management
- Attendance Management
- Retirement Plan Management
- Provider Management
- Online Benefits Enrollment
- Employee Portal

**Automation**
- Process Automation

**Platform Basics**
- Interoperability
- Performance
- Portal

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Cycle Tracking
- Ongoing Performance Tracking
- Applicant Tracking

**Platform Basics**
- Performance
- Portal

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Onboarding**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery
- Split Deposits

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates
- Customizable Templates

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options
- Activity Dashboard
- Real-Time Data
- Real-Time Reporting
- Payroll Reporting

**Platform Performance**
- Reporting
- Application Monitoring

**Goals**
- Goal Setting/Tracking
- Company Goals And OKRs

**Platform Administration**
- Integrations
- Compliance
- Reporting

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Benefits Dashboards
- Mobile Benefits Access
- Integrations / APIs
- Internationalization
- Mobility

**Generative AI**
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding
- Employee Profiles
- For Cloud
- Employee Training
- Time Off Requests

**Taxes**
- Tax Calculation
- Tax Filing

**Platform Additional Functionality**
- Self-Service Portal
- Automated Team Introductions
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation
- Calendar Management
- Workflow Management
- Compliance Management
- Timesheet Management
- Payroll Management
- HR Management
- Time Off Management
- Task Management
- Document Management
- Mobile Access

**Platform Functionality**
- Document management
- Requalification
- Compliance
- Bid Management
- Calendar Management
- Invoice Management
- Work Order Management
- Supplier Management
- Inventory Management
- Task Management
- Compliance Management
- Contractor Management
- Proposal Management
- Safety Management
- Communication Management
- Contract/License Management
- Job Management
- Timesheet Management
- Lead Management
- Template Management
- Procurement Management
- Subcontractor Management
- Workflow Management
- Purchase Order Management

**Feedback**
- Continuous Feedback
- Requesting Feedback
- 1-On-1 Meetings
- Public Praise
- Surveys & Feedback
- 360 Degree Feedback

**Platform Payment Content**
- Document management
- Invoicing Tool
- Wage access

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Additional Functionality**
- ACA Reporting
- Real-Time Reporting
- Vacation/Leave Tracking
- HIPAA Compliant
- Reminders
- Leave Tracking
- COBRA Administration
- AI Copilot
- Data Import/Export
- Reporting & Statistics
- Employee Database
- Time Off Requests
- Employee Benefits Administration
- Configurable Workflow
- Sick Leave Tracking
- Life Insurance Administration
- Health Insurance Administration
- Benefits Administration Outsourcing
- Disability Insurance Administration
- Attendance Tracking
- Applicant Tracking
- Customizable Reports
- FMLA Administration
- Document Storage
- Employee Onboarding
- HSA/FSA Administration
- Reporting/Analytics

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration
- API
- 401(k) Tracking
- Expense Tracking
- Vacation/Leave Tracking
- Third-Party Integrations
- Third-Party Integration

**Platform Data**
- Time-to-Productivity Reporting
- Onboarding Process Reporting
- Visualization

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring
- Integration
- Third-Party Integrations

**Platform Additional Functionality**
- Onboarding
- Pre-qualifiation
- Onsite Monitoring
- Subcontractor Monitoring

**Data**
- Dashboards And Reports
- Historical Data
- Customizable Reports
- Real-Time Data

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Vacation/Leave Tracking
- Biometric Recognition
- Clock In/Out
- Alerts/Notifications
- Customizable Reports
- Project Time Tracking
- Audit Trail
- Leave Tracking
- Multi-Location
- Access Controls/Permissions
- Time & Expense Tracking
- Real-Time Notifications
- Lockout Periods
- Electronic Signature
- Automated Scheduling
- Geofencing
- Labor Forecasting
- Employee Portal
- Employee Time Tracking
- Punch card
- Automatic Time Capture

**Platform**
- Customization 
- Integration APIs
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

**Platform**
- Payroll Reporting
- User, Role, and Access Management
- Performance and Reliability
- Scalability
- Payroll Reporting
- Activity Dashboard
- Compensation Management
- Timesheet Management
- Performance Management
- Benefits Management
- Document Management
- Payroll Management
- Compliance Management
- Cash Flow Management
- Team Management
- Policy Management
- Calendar Management
- Mobile Access
- Attendance Management
- Deduction Management
- Employee Management
- Reimbursement Management
- Audit Management
- Receipt Management
- Time Off Management
- Workflow Management
- Expense Management

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Generative AI**
- AI Text Summarization
- Generative AI

**Agentic AI - Performance Management**
- Succession Planning
- Multi-step Planning
- Natural Language Interaction

**Additional Functionality**
- AI Copilot
- Customizable Reports
- Approval Process Control
- Collaboration Tools
- Customizable Branding
- Employee Database
- Activity Tracking
- Data Security
- Employee Handbook
- Data Import/Export
- Generative AI
- Reminders
- Role-Based Permissions
- Customizable Fields
- Applicant Tracking
- Reporting & Statistics

**Additional Functionality**
- Reminders
- Employee Profiles
- Generative AI
- Alerts/Notifications
- W-2 Preparation
- Multi-Country
- Employee Database
- Reporting & Statistics
- Employee Self Service
- AI Copilot
- Data Import/Export
- Multi-State
- Approval Process Control
- Tax Compliance
- Access Controls/Permissions
- Time Tracking
- Customizable Reports
- Web-based Deployment
- Payroll Outsourcing
- Expense Claims
- Multi-Currency
- Corporate/Business
- Chatbot
- 1099 Preparation
- Auto Update
- Time & Attendance
- AI/Machine Learning
- Employee Onboarding
- Batch Processing
- Accounting
- For Accountants
- For CPA Firms
- Multi-Location
- Reporting/Analytics
- For Small Businesses
- Workflow Automation

**Additional Functionality**
- Estimating
- Budgeting/Forecasting
- Team Collaboration
- Scheduling
- Accounting
- CRM
- AI Copilot
- Real-Time Updates
- Electronic Signature
- Real-Time Notifications
- Task Scheduling
- Multiple Projects
- Contractor Database
- Qualification Tracking
- Project Tracking
- Third-Party Integrations
- Mobile App
- Reporting & Statistics
- Billing & Invoicing
- Job Costing
- Time & Expense Tracking
- Equipment Tracking
- Approval Process Control
- Customizable Forms
- Time Tracking
- Customizable Reports
- Project Time Tracking
- Activity Dashboard
- Reporting/Analytics
- API
- Cost Estimating
- Alerts/Notifications

**Additional Functionality**
- Employee Portal
- Performance Metrics
- Self Service Portal
- Customizable Templates
- Generative AI
- Employee Management
- Employee Profiles
- Reporting & Statistics
- AI Copilot
- Alerts/Notifications
- Weighted Performance Measures
- Third-Party Integrations
- Peer Appraisals
- Personalization and Recommendation
- Compensation Management
- Performance Appraisal
- Individual Development Plans
- Self Assessment
- Skills Assessment
- Performance Review Management
- Document Management
- Workflow Management
- Training Management
- Employee Database
- Approval Process Control
- AI Summarization
- Competency Management
- API
- Employee Recognition
- Onboarding
- Career Development
- Customizable Branding
- Reminders
- Employee Engagement
- Learning & Development
- Workflow Automation

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