Human Interest Reviews & Product Details

It was great in the beginning and unfortunately their was an error made on their end that they owned up to their mistake however it cost my company over $1,000 extra, there was indeed out of pocket cost because funds were withdrawn automatically from our account. Thank you for your patience on this! You’ve got the right idea. During a recent review, we identified that some employee contributions weren't processed as they should have been. Because this was an error on our end, we’ve applied a Correction Credit to resolve it.

What this means for you:

No out-of-pocket cost: We’ve already moved the necessary funds into the affected employee accounts to make them whole. Since Human Interest covered the cost of this correction, there isn't a refund due to the company; instead, we used those funds to fix the discrepancy directly.

We handle the paperwork: When contributions are delayed, the IRS requires a specific filing called Form 5330. This is simply a report used to document the correction. Our team is taking care of the preparation for you.

Next steps: When the filing deadline approaches, we will send the completed form to you for a quick review and signature. You don’t need to take any action until then.

You can find a full breakdown of the specific amounts and employees affected in the Error Correction Reports section of your Document Library on the admin dashboard. We’ve also included summaries there that you can share with your team members if they have questions about their accounts. Review collected by and hosted on G2.com.

I had a few minor hiccups during setup because I was both an owner and an employee, and they needed to merge my two accounts. It took a few weeks to get everything sorted out, but once it was resolved, it worked smoothly. After that, a few additional issues came up and were only resolved after multiple calls and emails with three different departments. Review collected by and hosted on G2.com.

I absolutely appreciate the integration of Human Interest with Gusto, which makes managing employee benefits seamless and cost-effective for us. Setting up Human Interest was straightforward, thanks to the responsive support team and intuitive design. The overwhelming flexibility in choosing different retirement plans and configuring investment amounts stands out as highly beneficial. The simple and approachable interface distinguishes itself from typical financial software, providing a smoother user experience. Additionally, the discount due to our use of Gusto makes this service even more valuable. Review collected by and hosted on G2.com.

I find it would be helpful if Human Interest offered more educational materials for employees unfamiliar with a 401(k) or its workings. As our team is relatively young and new to this, having those resources readily available could have been beneficial a few months ago. Review collected by and hosted on G2.com.

What I like best about Human Interest is how easy and user-friendly the entire platform is. Everything is straightforward. From managing contributions to accessing account information, which makes the experience really simple for both employees and administrators.

I also really appreciate that Human Interest partners with a third party to help facilitate rollovers. It takes the stress and confusion out of the process and ensures everything is handled smoothly and correctly. That level of support makes a big difference and is one of the reasons I think the service stands out.

I’m a current customer of Human Interest, and I'm writing this review in exchange for a $25 gift card incentive, which creates a material conflict of interest as it creates a financial incentive to write a favorable review. Review collected by and hosted on G2.com.

I don’t really have any significant dislikes about Human Interest. My experience has been positive overall and the platform is easy to use, the support is helpful, and the rollover process is streamlined with the third-party partner. Review collected by and hosted on G2.com.

The platform is very easy to use and the onboarding process was straightforward. Plan administration is simple and the interface is intuitive, which makes managing a company 401(k) much less cumbersome than expected. Customer service has also been consistently responsive and helpful whenever questions come up. Review collected by and hosted on G2.com.

The biggest downside is the investment lineup. The fund options are fairly limited and not especially compelling compared to other retirement platforms. In my case, the portfolio was heavily allocated toward a Russell 3000-based strategy, which felt like an unusual allocation even for an aggressive investment profile. Overall, the investment choices could benefit from better diversification and stronger fund options. Review collected by and hosted on G2.com.

Even though Human Interest is one of the leaders in 401K services, to them you are not a number or dollar sign, you are a person or an employer that could use their help. Their customer service is fantastic and their ease to use and do things on their platform is the best, especially the performance and speed of it. Cost-wise, they are much better than our previous. Their integration and transfering of data from our previous carrier was super easy. Review collected by and hosted on G2.com.

There is nothing to dislike about Human Interest. They have been great every step of the way. Review collected by and hosted on G2.com.

The interface is super easy to use and follow. You can find all the reports you need. Also as the administrator it's easy to toggle between my personal account and my overall admin account for my business. Review collected by and hosted on G2.com.

I'm not happy with the performance of the funds we have access to in our HI 401k. They've underperformed compared to the market in general. I am also not a fan of the huge amount of fees I'm paying. Both HI and our third party advisor are taking large amounts out of my account each month. The fees for the plan are much cheaper than what I was paying to ADP to handle our 401k, but the individual fees are higher and it's giving me heartburn. Be sure to take a close look at your fees before you sign anything with this company. If you're not comfortable with them, push back until you're happy with where they're at. Review collected by and hosted on G2.com.

As a business owner, what I appreciate most about Human Interest is how simple they’ve made offering a professional, compliant 401(k) plan. The platform is easy to manage, integrates smoothly with payroll, and takes much of the administrative burden off our team. It allows us to provide a meaningful retirement benefit to our employees without adding complexity to our operations. The transparent pricing and responsive support also give me confidence that we’re doing right by our team while staying compliant and efficient. Review collected by and hosted on G2.com.

Overall the experience has been very good, but like any platform there are occasional learning curves when navigating plan details or making changes for the first time. Some processes can require support assistance to ensure everything is set up correctly. That said, their support team has been responsive and helpful whenever we’ve needed guidance. Review collected by and hosted on G2.com.

I like the dashboard; it's really nice. People usually answer pretty quick if I need something. The setup was actually amazing. I had Human Interest with a previous employer, and that's why I chose it for my own business. Review collected by and hosted on G2.com.

I don't really like that I can't easily make an extra payment on our 401(k) loan. It was a little bit stressful, and not really easy to figure out how to do it. When I reached out, I was told it would be added at the end, but it would have been nice to know that beforehand. It wasn't really clear to me how I could pay or not pay an extra loan payment. Review collected by and hosted on G2.com.

Transitioning from our previous 401k provider was so easy! Review collected by and hosted on G2.com.

Lack of dedicated customer support and challenging to toggle back and forth between Review collected by and hosted on G2.com.

I like the ease and use of Human Interest's systems and their outstanding customer service. The initial setup was amazing, and once I figured out the conflict between business owner and personal employee profiles, the rest was a piece of cake and super explanatory. The team was amazing and answered every question I had, even ones I didn't know I had. Review collected by and hosted on G2.com.

Having faster file feeds that flow into payroll quicker. Right now, it takes a little while once an employee makes a contribution update. It takes a while before it actually flows into our payroll system, Gusto. Which then causes additional problems because now I have to wait for those changes to come through or I have to call in and ask for them to push the file feed faster so that I can get payroll processed. Review collected by and hosted on G2.com.