Human Interest Reviews & Product Details

The interface is super easy to use and follow. You can find all the reports you need. Also as the administrator it's easy to toggle between my personal account and my overall admin account for my business. Review collected by and hosted on G2.com.

I'm not happy with the performance of the funds we have access to in our HI 401k. They've underperformed compared to the market in general. I am also not a fan of the huge amount of fees I'm paying. Both HI and our third party advisor are taking large amounts out of my account each month. The fees for the plan are much cheaper than what I was paying to ADP to handle our 401k, but the individual fees are higher and it's giving me heartburn. Be sure to take a close look at your fees before you sign anything with this company. If you're not comfortable with them, push back until you're happy with where they're at. Review collected by and hosted on G2.com.

As a business owner, what I appreciate most about Human Interest is how simple they’ve made offering a professional, compliant 401(k) plan. The platform is easy to manage, integrates smoothly with payroll, and takes much of the administrative burden off our team. It allows us to provide a meaningful retirement benefit to our employees without adding complexity to our operations. The transparent pricing and responsive support also give me confidence that we’re doing right by our team while staying compliant and efficient. Review collected by and hosted on G2.com.

Overall the experience has been very good, but like any platform there are occasional learning curves when navigating plan details or making changes for the first time. Some processes can require support assistance to ensure everything is set up correctly. That said, their support team has been responsive and helpful whenever we’ve needed guidance. Review collected by and hosted on G2.com.

I like the ease and use of Human Interest's systems and their outstanding customer service. The initial setup was amazing, and once I figured out the conflict between business owner and personal employee profiles, the rest was a piece of cake and super explanatory. The team was amazing and answered every question I had, even ones I didn't know I had. Review collected by and hosted on G2.com.

Having faster file feeds that flow into payroll quicker. Right now, it takes a little while once an employee makes a contribution update. It takes a while before it actually flows into our payroll system, Gusto. Which then causes additional problems because now I have to wait for those changes to come through or I have to call in and ask for them to push the file feed faster so that I can get payroll processed. Review collected by and hosted on G2.com.

I like Human Interest because it's incredibly simple to set up and manage. As a busy business owner, I don't have the time for complex setups, and with Human Interest, I could do everything online without needing to talk to anyone. The integration with Gusto, our payroll provider, made the setup even easier. The fact that I can easily log in, check my portfolio's performance, and make adjustments quickly is great. I'm also really happy with the portfolio's current performance, seeing around 20% returns. I appreciate that I can choose between aggressive or conservative investment options, and Human Interest will automatically adjust my investments. Overall, it’s very easy to use, and you don’t need a lot of financial background to understand it. Review collected by and hosted on G2.com.

My biggest complaint with Human Interest is the price. We're a small company with only three employees currently enrolled in the plan. The fact that we have to pay a set base amount every month no matter the size of our company isn't ideal because it almost penalizes smaller companies with fewer employees as we're not able to spread that base monthly cost across the entire team. That's the only negative thing I have about Human Interest right now. Review collected by and hosted on G2.com.

I really appreciate how Human Interest provides a super easy and intuitive way to create a 401k plan structure for our employees. The dashboard is easy to understand for both users and admins, which simplifies the process and takes away some of the headache for our small business. I can quickly glance at the dashboard to understand what's happening and how much our company is contributing each time. I also found the initial setup to be super easy, as we managed to do it in one cofounder meeting in under an hour. Review collected by and hosted on G2.com.

didn't really have anything that I disliked Review collected by and hosted on G2.com.

I find it very useful that it can keep track of who has enrolled and who has rejected. The ability to manage everything at a glance, with information organized in easily readable lists, is excellent. The times I've had to call support, the issues were generally handled within a few days. I am kept up to date on any changes with empolyees. Review collected by and hosted on G2.com.

Whenever I navigate back from a page, it sends me all the way to the beginning instead of just going back one step. This can be quite frustrating, as I end up having to click the same buttons repeatedly. Had to call support for an issue that should never have been an issue. They didn't even know anything was wrong. Sometimes the emails can be a bit much. It would be better to send one out a day for any employees who have left the company rather than individually. Review collected by and hosted on G2.com.

I really like that Human Interest is very easy to use. It integrates seamlessly with Gusto, which is our paid payroll platform, and I've never had a single complaint from any of our employees. As a small business, seamless integrations are crucial for us, and the fact that Human Interest allows us to boost employee benefits with just a few clicks and a couple of calls is fantastic. The initial setup was incredibly smooth, a 10 out of 10. It makes our 401k management a lot easier and more streamlined. Review collected by and hosted on G2.com.

I think the only thing that could be improved is having a better announcement to the employees that their automatic contribution rate is what it is. For example, for us, it's 8%. A few employees are not maybe great at opening emails, so they were surprised to find out that it was 8% until we informed them, and then they just made adjustments to their allocation. Review collected by and hosted on G2.com.

I really appreciate that I've been able to reach out to our account manager for any questions. The account managers we've had have been helpful and responsive. The initial setup was super easy because it was integrated with Gusto. Review collected by and hosted on G2.com.

There has been some confusion about the nature of our plan. For example, we are supposed to be on basic match starting in 2026, but it looks like the team from Human Interest is having trouble finding out why we're not on that plan currently. In general, 401k compliance can be a tricky and confusing thing. I think there's still room to improve how they communicate plan details, especially as they relate to compliance (top heavy testing, safe harbor, etc.). Review collected by and hosted on G2.com.

I really appreciate Human Interest for its vast offering ability and the diligence and speed in their communication. They have a huge list of investment offerings, more extensive than other shops I've looked into. The technology is easy to use, making this part of our platform the easiest to navigate. Human Interest also allowed us to seamlessly transfer and reallocate our employees' existing 401k loans and allocations, and they are incredibly fast, responsive, and easy to reach. The initial setup was incredibly easy, even converting our 401k in November, which can be tricky. Review collected by and hosted on G2.com.

At our old 401k platform, we could take out multiple loans up to a certain amount. At Human Interest, that is not the case. That's the only downside I've found this far. Review collected by and hosted on G2.com.

I like how Human Interest notifies employees about eligibility and handles contributions by taking them out of payroll and taking care of payment. Review collected by and hosted on G2.com.

I'm frustrated by the bait and switch on the cost. It was sold to me as no cost to employer via Gusto, but now I'm facing $100’s each month in fees, making me consider other programs or going back to my old Simple. The unexpected charges that were never discussed should be illegal. The initial setup seemed like a lot was missed. Review collected by and hosted on G2.com.