--- title: Accelo Reviews meta_title: 'Accelo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 553 reviews by the users' company size, role or industry to find out how Accelo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 553 scale: '5' date_modified: '2026-06-22' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Accelo Reviews **Vendor:** Accelo **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 553 ## About Accelo Most PSA platforms tell you what happened. Accelo tells you what's coming. Professional services firms running on disconnected tools are making critical decisions on data that's always a few weeks behind: a project tool here, a resourcing spreadsheet there, an invoicing system that talks to neither. Scope drifts unnoticed. Margins erode before anyone sees them. Resourcing decisions get made on gut feel. And 42% of professional services firms are losing revenue they've already earned as a result. Accelo is an AI-powered PSA platform that connects project delivery, resourcing, and financials in one place and tells you what's coming before it becomes a problem. Not another tool to add to the stack. The platform that replaces the gaps between them. Where traditional PSA software records and reports, Accelo forecasts and flags. AI surfaces scope drift and margin risk in real time, while there's still a conversation to have, not a write-off to explain. Intelligent resourcing matches people to work based on skills, workload, and past performance, not just who has an opening in a spreadsheet. Capacity gaps show up against your live pipeline before they affect delivery, not after a hiring decision goes wrong. Accelo's AI is embedded across the platform, not bolted on as a separate module or a marketing claim. Predictive risk flagging monitors projects, resourcing, and financials simultaneously, surfacing early warning signals before they escalate. AI-predicted project completion dates update in real time as delivery data changes. Automated time capture logs billable hours as work happens, closing the gap between hours worked and revenue collected. Intelligent resource matching evaluates skills, workload, and past project performance (not just calendar availability) to recommend the right person for every engagement. For teams already using AI tools in their workflow, Accelo connects natively to ChatGPT, Claude, Gemini, and Microsoft Copilot via MCP, enabling natural language queries against live project, resource, and financial data without leaving the tools your team already uses. Every project your team completes makes the platform's recommendations sharper. Accelo serves agencies, consulting firms, IT services companies, and other professional services businesses with 20 to +500 employees managing a mix of project and retainer work, where leadership is making decisions based on incomplete or delayed data and the cost of finding out too late is already showing up in the margins. ## Accelo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Accelo, enjoying its cloud-based access and user-friendly features for daily operations. (34 reviews) - Users value the **efficient project coordination** in Accelo, enabling seamless tracking and integration across various processes. (29 reviews) - Users appreciate the **efficiency** of Accelo for integrating multiple business functions, streamlining operations and enhancing productivity. (25 reviews) - Users value the **integration of multiple tools** in Accelo, streamlining processes and enhancing business scalability. (24 reviews) - Users appreciate the **task coordination and project tracking** features of Accelo, enhancing productivity and efficiency. (24 reviews) - Users value the **automation features** of Accelo, which significantly reduce administrative tasks and enhance productivity. (23 reviews) - Users value the **time-saving automation** of Accelo, which simplifies operations and enhances productivity without constant app switching. (23 reviews) - Users value the **seamless integrations** of Accelo, effectively connecting sales, project management, and billing on one platform. (21 reviews) - Project Tracking (20 reviews) - Users value the **seamless team collaboration** in Accelo, enhancing growth and efficiency across all company levels. (19 reviews) **What users dislike:** - Users express frustration over **missing features** in Accelo, impacting usability and overall satisfaction with the platform. (20 reviews) - Users often face a challenging **learning curve** with Accelo, making it difficult to implement and fully utilize its features. (18 reviews) - Users express frustration over **limited features** in Accelo, impacting efficiency and overall user experience. (16 reviews) - Users find Accelo's **complexity overwhelming** , leading to confusion and insufficient support throughout their experience. (12 reviews) - Users find **limited customization** in Accelo, making it challenging to tailor workflows and reports for unique needs. (12 reviews) - Steep Learning Curve (12 reviews) - Users find Accelo's interface **not intuitive** , leading to confusion and a steep learning curve for new users. (11 reviews) - Complex Usability (10 reviews) - Limited Functionality (10 reviews) - Glitches (8 reviews) ## Accelo Reviews ### 1. Getting there! **Rating:** 3.0/5.0 stars **Reviewed by:** Gemma O. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Accelo?** I like using the timesheet overview functionality best so that I can keep an eye on how our team is tracking against targets. **What do you dislike about Accelo?** It's just so expansive so has taken a long time to adjust to and find my way around. The retainer functionality doesn't quite align with the way we plan our work, so that has been challenging. **What problems is Accelo solving and how is that benefiting you?** Accelo has helped us bring our billing and work all into the same place, which is helpful as we are using fewer systems. **Official Response from Megan Mathewson:** > Thanks for your feedback! We’re glad to hear that the timesheet overview is helping you track your team’s progress. We understand getting accustomed to Accelo’s wide range of features can take some time. Just know we have a dedicated team of Accelo experts ready to help if you ever have questions. Your insights are important to us as we continue to enhance the platform and make it even more user-friendly! ### 2. Accelo: An Amazing Work Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sufi H. | Digital Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Accelo?** Accelo really shines with its project management and CRM integration. It’s awesome having everything I need in one place, and the automation helps me stay on top of tasks without getting overwhelmed. **What do you dislike about Accelo?** The system can be a bit tricky to get the hang of, especially with some of the more advanced features. I’ve also run into a few glitches that threw me off track. Overall, it’s a solid tool, but there’s definitely room for improvement. **What problems is Accelo solving and how is that benefiting you?** Accelo addresses the challenge of juggling multiple tools by integrating project management and CRM into a single platform. This integration saves me time, reduces the risk of errors, and helps me stay organised, ultimately boosting my productivity and client satisfaction. **Official Response from Megan Mathewson:** > Thanks for your awesome review! We're happy to hear that Accelo is helping you manage projects and CRM all in one place. We completely understand that getting used to some of the advanced features can take time, and we’re actively working on improving the interface experience to enhance your use of Accelo. Your feedback is super valuable to us as we strive to keep improving! ### 3. Accelo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Accelo?** 1 - The platform offers robust automation features for tasks like invoicing, time tracking, and client communication, which helps reduce administrative work and improves efficiency. 2 -Accelo makes it easy to track time against tasks and projects, ensuring accurate billing and making it straightforward to manage client invoicing within the platform. **What do you dislike about Accelo?** 1 - While reporting capabilities are robust, some users may find limitations in customizing reports to their exact specifications, which can affect data analysis. **What problems is Accelo solving and how is that benefiting you?** Effectively allows our business to capture billing for consultation work. **Official Response from Megan Mathewson:** > Thank you for your review! We're thrilled that Accelo's automation features are improving your efficiency with invoicing and time tracking. We understand the importance of customizable reporting, and we’re continuously working to enhance this feature to better meet your needs. Your feedback helps us make Accelo even more effective for capturing billing and supporting your business! ### 4. It gives us the tools to build an ever better organization **Rating:** 4.5/5.0 stars **Reviewed by:** Derek C. | Frontend Developer Professional, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Accelo?** Staying in touch and managing projects with my staff and clients has never been easier than with Accelo. Now everything from client emails and files to appointments and notes can be automatically tracked and shared with my entire team. We can access all information from anywhere and on any device thanks to their innovative technology solutions. It has also been great for sales; we are automating operations and gaining visibility for expansion. **What do you dislike about Accelo?** In short, Accelo gives us all the functionality we need. Pricing for small businesses is the only aspect that could be improved. **What problems is Accelo solving and how is that benefiting you?** By automating and centralizing all projects, we have been able to streamline operations, save time and increase productivity. Workload allocation and organization has been very helpful; I can now find and remember the resources I need with much less effort and complete tasks in the correct order. The ability to consolidate all tasks and projects in one place. It has simplified management, improved team communication and workflow, and made it easier to track progress, which has brought us efficiency and cost effectiveness. ### 5. Accelo transformed our business **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Accelo?** Accelo is a comprehensive agency management platform that has allowed us to better serve our clients and spend more time focused on delivery of creative marketing solutions and less time on paperwork, campaign administration, ticket and task management and time keeping. It has also helped us improve profitability. They also have frequent updates with new features which is refreshing to see. **What do you dislike about Accelo?** It can be a challenge to adapt your processes, but well worth it in the end. **What problems is Accelo solving and how is that benefiting you?** We used to use several platforms to manage everything we can now do in Accelo. Accelo improves communication with clients and staff, profitability by capturing previously unbilled work, and provides visibility to clients cutting down on clients feeling removed from the process. ### 6. Accello Review **Rating:** 4.5/5.0 stars **Reviewed by:** Pushpa B. | PPC Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Accelo?** The timesheet feature is within the task itself. You can add note and add your time spent unlike Jira **What do you dislike about Accelo?** Bit complex interface and quality of training available for using Accelo **What problems is Accelo solving and how is that benefiting you?** As said, it helps me add my time and manage the whole project at one place. **Official Response from Megan Mathewson:** > Thank you for your 4.5-star review! We’re thrilled to hear that you find the timesheet feature helpful for managing your projects. We appreciate your feedback on the interface and training quality, our team is committed to enhancing the user experience and providing better resources to support your success. ### 7. It gives me a new perspective on all our projects **Rating:** 4.5/5.0 stars **Reviewed by:** Levon T. | Principal Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Accelo?** Accelo's focus on simplification and maximum performance is one of the reasons I appreciate it. There are many useful elements in the interface that allow me to do my job better; it's a great option for getting things done in the real world. Thanks to this easy-to-use application, the efficiency of job creation has greatly improved, and I recommend it wholeheartedly. **What do you dislike about Accelo?** The speed of response from the support team is decent, although there is no chronological order in their responses and sometimes they respond in the wrong order. **What problems is Accelo solving and how is that benefiting you?** The integration of numerous work contracts has helped us achieve optimal performance; it's nice, convenient and has yielded great results. The importance of an effective project management system to achieve objectives is something that Accelo has instilled in us as leaders. It makes it easy for us to locate different resources, manage requirements and control tasks in the right order. **Official Response from Kit Lewis:** > Hi Levon, thank you for taking the time to leave a review! We love hearing the ways Accelo is helping your team with efficiency and making it easier to manage resources and get work done. We also appreciate your feedback about the order of support responses you've received in the past. Our Support team's top priority is providing helpful solutions as quickly as possible. Don't hesitate to reach out to support@accelo.com if you have additional concerns about response time, we'd love the opportunity to discuss further. Thanks again for your feedback and for taking the time to share your thoughts! ### 8. Review of Accelo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Accelo?** Easy access and navigation Room for notation able to create invoices from your data base **What do you dislike about Accelo?** Not able to leave time with date of meeting More room for notation that stays on lead form once changed status sale ie from meeting, strategy session, road map planning etc **Recommendations to others considering Accelo:** Great multi functional CRM Excellent navigation, Quick access and easy to use **What problems is Accelo solving and how is that benefiting you?** Manageability of data base and conversion status **Official Response from Megan Mathewson:** > Thank you for your thoughtful review of Accelo! We are happy to hear your feedback highlighting both the strengths and areas for improvement, and we're glad you find the platform’s navigation and CRM functionality useful. Regarding your suggestions for time tracking with meeting dates and more room for notation, these are valuable insights we’ll take into consideration as we continue refining the product. Your input helps us better serve our users – thank you for sharing! ### 9. All Encompassing Project Management Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** - Ability to take quote and convert right to a project - Everything is in one location (sales, quotes, projects, time logs, dates) - Very easy to log time - Provides the information/interface needed to make data-driven business decisions - Task dependencies make timeline creation/adjustments a breeze - Different invoicing types provide many options for clients **What do you dislike about Accelo?** - Applying/charging sales tax to clients in different states and for only certain deliverables is a challenge - The variety of date options (planned, scheduled, predicted, actual) are confusing for users **What problems is Accelo solving and how is that benefiting you?** Accelo is housing all of our delivery assets in one location, is providing us with a helpful resource for resource management, and is providing a direct tie for project budgets/time tracking for employees. With all of our project data housed in one location, we are able to analyze quoting/project success to make data-driven business decisions. **Official Response from Kit Lewis:** > Hi Amanda, Thanks for your detailed review! We're thrilled you've found Accelo to be an all-encompassing project management solution. Your positive feedback on quote-to-project conversion, centralized data and easy time logging is much appreciated and we're excited to hear how Accelo is aiding your resource management and supporting data-driven business decisions. We also appreciate your honest feedback about applying different sales tax to clients and your thoughts on the available date options. We will certainly take those into consideration for future improvements. Thanks again for your feedback and for taking the time to share a review! ### 10. ONE SYSTEM TO RULE THEM ALL! **Rating:** 5.0/5.0 stars **Reviewed by:** Alon O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Accelo?** The ability to combine your CRM, Project Management Tools, Ticketing, Time Tracking, Billing and Sales all in one!! No other system that does it better! I've seen Accelo implemented more than once, which is why I chose it as our ultimate one system to rule them all! Works amazing in the digital marketing space, and beats any of it's competitors like Monday, Hub Spot, Pipedrive and the likes... Beyond just the platform, the team and customer support is exceptional, all the way from the demo phase to the onboarding and system migration/implementation/integration, you cannot fault Accelo. Overall, including the ease of use and intuitive interface, Accelo is the go to daily tool any agency should consider using. It brings you great reporting, visibility and deliverability that is second to none! **What do you dislike about Accelo?** Not much to dislike, but could do with more automation features! **What problems is Accelo solving and how is that benefiting you?** Combining all our different systems into one, where we now can manage our client records, projects, tickets, time tracking, billing and sales. Historically, we were using a handful of different systems to do this, and for a digital marketing agency with over 500 clients, this transition to Accelo was a no-brainer for us! If you have any doubts about moving across, don't! Accelo delivers in all respects, which is very hard to come by in the tech world. **Official Response from Kit Lewis:** > Hi Alon, thank you for your stellar review! We're thrilled to hear about all the ways Accelo is helping you streamline your agency operations. Your endorsement of our platform's ability to successfully connect all aspects of client work is truly appreciated and we're delighted to be your go-to tool. . We also appreciate your shout-out to our exceptional team and customer support! We've noted your suggestion for more automation features and we are continuing to look for ways to enhance Accelo further. We're grateful for your trust and we are committed to continuing to deliver unparalleled value. Thanks again for taking the time to share your feedback! ### 11. It's growing on us **Rating:** 4.0/5.0 stars **Reviewed by:** Zain N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Accelo?** How it allows for management of customers, projects and the overall workflow **What do you dislike about Accelo?** It's a pricey product, especially for small start-up practices **Recommendations to others considering Accelo:** Compare other platforms with it and see what offers a full workflow management suite **What problems is Accelo solving and how is that benefiting you?** It helps streamline our workflow and make all client/project related communication transparent. It is a power client-work management software that we are using currently to manage our contacts, clients, sales, project, billing and employee time tracking. **Official Response from Kit Lewis:** > Hi Zain, thank you for taking the time to leave a review. We're excited to hear that Accelo helped to streamline your workflows and that you've seen an improvement in transparency for both client and project communication! ### 12. A clean and easy to use product **Rating:** 4.0/5.0 stars **Reviewed by:** Bernard M. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Accelo?** Fast to get up and running, but with enough depth to make it a key tool that runs our business. **What do you dislike about Accelo?** As Accelo is not specifically focused on MSP's, there are some integrations that competitors have ready to go that would be nice to see in Accelo. **What problems is Accelo solving and how is that benefiting you?** Accelo is the heart of our business. Everything we do is managed by Accelo. ### 13. Confusing but making progress **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Accelo?** Much easier to track leave than our previous system **What do you dislike about Accelo?** Confusion in onboarding; support sometimes doesn't have the answers. **What problems is Accelo solving and how is that benefiting you?** Managing time within the team. **Official Response from Megan Mathewson:** > Thank you for your feedback! We're happy to hear that Accelo is making leave tracking easier for your team. We understand onboarding can be tricky, and our success and implementation teams are working hard to enhance the process and ensure support has the answers you need. We're committed to making your experience smoother as we continue to improve! ### 14. It is a great Project management and CRM platform **Rating:** 4.5/5.0 stars **Reviewed by:** Anmol N. | Operations Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Accelo?** The way we can customize it, the way it integrates with othere services, just love it. And it is very easy to use and learn, if we want implement new things we can easily do it, i use it in my everyday work, and if we dont understand anything we can reach to technical or customer support. **What do you dislike about Accelo?** will be more helpful if we have more reports to view. **What problems is Accelo solving and how is that benefiting you?** helping me planning for projects, editing projects and invoices, purchase orders **Official Response from Kit Lewis:** > Hi Anmol, thank you for taking the time to share a review! We're delighted to hear your positive feedback on the platform's customization, the ease of use and your customer support experience. We also really appreciate your feedback about wanting more reports. We'd love to hear more about your ideas for new reports and encourage you to submit them to our Ideas Forum (linked below). Our team would also be happy to work with you to build custom reports to meet your team's needs. If you're interested in exploring this option, you can reach out to your Customer Success Manager to learn more! Thanks again for leaving a review and thanks for choosing Accelo! ### 15. Fully customizable to meet our workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Martin G. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Accelo?** Accelo allows us to keep track of everything in our business from prospects, to inquiries, to completion of projects to customer support. Accelo provides everything you need to run a professional services business, other solutions are just not in the league. **What do you dislike about Accelo?** The email/inbox functionality could still be improved to help move people out of gmail. Although it is a useful tool and has many benefits like auto time logging, some people cannot leave the extra features of Gmail. **Recommendations to others considering Accelo:** Determine your workflow first and setup Accelo to match how you best work **What problems is Accelo solving and how is that benefiting you?** Keeping track of time and resources and planning work completion with accuracy. This enables us to keep our clients fully informed on the status of their projects ### 16. Easy to use, very user friendly, covers absolutely everything to do with any business, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** Great customer service, good features and up to date visualisation **What do you dislike about Accelo?** No WIP report - has to be downloaded manually from timesheets or pay $000 to Accelo for a custom report **What problems is Accelo solving and how is that benefiting you?** Accelo saves everything in the cloud so we don't need other products to save the documentation **Official Response from Kit Lewis:** > Thanks for taking the time to leave a review! We're delighted to hear about your positive customer service experience and Accelo's ease of use! We appreciate you bringing up the WIP report and want to make sure you're aware of the Project WIP report available in Accelo for tracking work in progress. You can find more about this report in our help guide (linked below). If you have any additional questions, please don't hesitate to reach out to your Customer Success Manager or our Support team. Thanks again for your feedback and for choosing Accelo! ### 17. Consistent User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Accelo?** The ability to connect different aspects of our business into one platform. **What do you dislike about Accelo?** Not being able to edit comments in a stream. **What problems is Accelo solving and how is that benefiting you?** It has become our hub for managing projects all in one place. We no longer have a number of different platforms but one source we can all use from project management to time tracking and billing. ### 18. Overall, a fairly good experience using accelo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** I like there are multiple ways to do things like log time, create tasks, etc. **What do you dislike about Accelo?** I find the being able to do certain activities multiple ways and having the platform be so nuanced and intricate means consistently using it in the same way across all team members can be a challenge **What problems is Accelo solving and how is that benefiting you?** It allows us to see where each of our projects are at and update to date correspondence etc with all clients **Official Response from Kit Lewis:** > Thanks for sharing your experience with Accelo! We're thrilled to hear you appreciate the flexibility of the platform, and it's fantastic to know that Accelo is helping you track project progress and making it easier to stay informed about your client communication. We certainly understand the challenge of consistent use with a robust, flexible platform like Accelo and appreciate you sharing this feedback. If your team is still looking for solutions for ways to better use the platform, we would be happy to assist. Don't hesitate to reach out with any questions you have! Thanks again for your review and for choosing Accelo! ### 19. Accelo keeps us informed! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Project Manager/Team Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Accelo?** Accelo allows us to easily know the critical information about each project. Keeping a project on schedule and on budget is so much better now that we are using Accelo to do it. **What do you dislike about Accelo?** We are constantly having to monitor where hours are being placed by Accelo in retainer periods. If we leave a retainer period from a previous month open, Accelo will often assign entered hours to an old retainer period even though the dates dont match. **What problems is Accelo solving and how is that benefiting you?** Making sure projects are staying on budget, and knowing where projects are financially during the entire process is a problem we dealt with for years before Accelo. Now we have it in real time, anytime. Accelo is saving us time, which saves us money. **Official Response from Kit Lewis:** > Hi Michael, thank you for taking the time to share your feedback with us. We are thrilled to hear that Accelo has been helpful in saving you and your team time and money by providing access to real-time project financials, as well as solutions for managing project schedules and budgets. We are sorry to learn that you have encountered some difficulties tracking time accurately during retainer periods. We would be grateful if you could provide us with more information regarding this issue so that we can work together to find a suitable solution. Please do not hesitate to contact our Support team at support@accelo.com to discuss this matter further. We appreciate your review, and your feedback is incredibly valuable to us. Thank you once again for your time! ### 20. Comprehensive project planning and management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Accelo?** Accelo is our source of truth company-wide for the status of all projects, tasks, tickets, campaigns, opportunities, etc. It's our master CRM and time tracker tool (time entries for client work, internal work, etc.) as well as time/bandwidth planning within teams. Our operations team has put a ton of effort to making Accelo our master tool for all project resources. We all have it open all day, every day. The timers, search functionality, associations, permissions, notifications -- all work great. **What do you dislike about Accelo?** We love Accelo for big picture, but the day-to-day tasks/work were still being tracked in spreadsheets until we recently migrated several teams to Jira. Some of the Accelo modules that promised day-to-day status/tracking and/or Gantt charts are a bit overpromised but not as usable in practice. **What problems is Accelo solving and how is that benefiting you?** Accelo provides the central location for project management, fee structures, time tracking and allocation, and central notes/documents for any given work across the agency. **Official Response from Kit Lewis:** > Thank you for your review! We're thrilled to see all the ways you're using Accelo to create one source of truth for your company. We see you have had some difficulty with tracking day-to-day tasks, and while we never like to see someone dissatisfied with the platform, we appreciate the feedback and would love to opportunity to learn more about the issues you experienced so we can resolve the issue or find ways to improve the platform moving forward. Don't hesitate to reach out to our Support team if you have any details you can share or if you have ideas for new features, you can submit them in our Ideas and Feedback forum linked below. Thank you again for your great feedback and for taking the time to leave a review! ### 21. Accelo makes it easy to manage customers and leads **Rating:** 4.5/5.0 stars **Reviewed by:** Henadzi R. | Senior iOS Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Accelo?** Accelo is excellent because it has helped me motivate various accounting control activities; as invoices show the relative importance of a brand's revenue or expenses, the interface has been beneficial in allowing us to see a lot of numbers. Our company's data can now be accessed from a centralized location. This means that all team members have access to our centralized database. **What do you dislike about Accelo?** This would be an immediate service improvement since Accelo is an expensive platform, especially for new companies. **What problems is Accelo solving and how is that benefiting you?** Accelo is the program we use to integrate all of our internal financial procedures, and since then, everything has gone smoothly. Their generated invoices are accurate and have an astonishingly high compliance ratio and numerical estimates. It is packed with useful features and works well with other programs used in the business world. You won't regret betting on Accelo, a software that exemplifies remarkable fluidity in its operation, to manage your company's data, projects and performance metrics. **Official Response from Kit Lewis:** > Hi Henadzi, thank you for taking the time to share a review! We really appreciate hearing about your experience with Accelo and how the platform is helping you generate invoices, manage projects and centralize your company data for better reporting. Thanks again for sharing your feedback! ### 22. Great for Logging Time and Tracking Projects **Rating:** 3.5/5.0 stars **Reviewed by:** Shamara P. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Accelo?** It's helpful for keeping track of time and there are multiple ways to do so. You can log it manually or you can use a timer. **What do you dislike about Accelo?** I am not a fan of the task area's interface. I feel like it's hard on the eyes and you cannot insert hyperlinks like in Asana. **What problems is Accelo solving and how is that benefiting you?** At first my company used Asana and Harvest to do project management and time tracking. Then we switch to Accelo because it was everything in one plus a client portal **Official Response from Kit Lewis:** > Hi Shamara, thanks for taking the time to leave a review! We're thrilled that Accelo has been able to provide multiple solutions for your company by combining project management and time tracking into one platform, along with the added benefit of a client portal. We truly appreciate your feedback about the product interface and are excited to share that a new look for Accelo is coming in our upcoming release of Accelo v4! You can find more about the update in our last quarterly product update blog linked below. Thank you for choosing Accelo, and please don't hesitate to reach out if you have any more suggestions or feedback. We're here to help! ### 23. Really nice Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Patrice D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** The software is easy to use, user friendly and we got all we need **What do you dislike about Accelo?** the only thing is the "schedule" we are unable to modify a schedule, we have to delete it and redo it **What problems is Accelo solving and how is that benefiting you?** With accelo, we see the time tracking of our employee, it's easy to follow the work in general **Official Response from Kit Lewis:** > Hi Patrice, thank you for taking the time to share a review! We're thrilled to hear you've had a great experience with Accelo, and we're glad to see how it's been helping with time tracking and making work easier to manage. We appreciate your feedback about the scheduling feature, and we'll certainly take that into consideration for future improvements. Thanks again for your feedback and for choosing Accelo! ### 24. Painful. Simply terrible software and company. **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew C. | Managing Partner, Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Accelo?** Honestly the only thing I can say I like is what the software presents itself to be. It seems like a "one-stop solution" for all needs of a professional services or consulting firm. This would be potentially very useful! **What do you dislike about Accelo?** Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics. This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not included. It feels like early 2000's software that has had a UI facelift. The look is more modern, but the function is not. The user guides are not up to date and are not extensive. Finding out how this thing works is a tough slog. Help desk resources made some comments to us along the lines of "yes we know you've been sending us tickets very regularly". Seems they have a joke with each other about how our company reaches out to for help too often. Shouldn't this be a sign that they should improve the customers experience rather than laughing about how often they have problems? If you want to talk to someone who "almost" understands how the software works you must pay $300/hr. There are bugs that will make you wonder how this company is still in business. We've been using the software for 6 months and we've identified at least 4 bugs that they agree are not intended function. 4 in six months?! These are not small bugs either: 1. Template "overdue invoice" reminder sends a belligerent email to your customer without your consent. Their response is "We will prioritize this bug with the needs of other customers". 2. The customer portal has data labeled incorrectly for your customers so your customers are unclear on how they are getting charged. Was told they would "prioritize this with other needs" even though the fix is just changing a few text fields. 3. When consultants input time they are given access to your list of contacts within the customer even though user permissions are set not to allow this. Gives your consultants and potential third party partners a complete list of your sales contacts within a customer. It took 4 meetings with Accelo for them to understand why this was a bad thing. Then finally admitted it was a bug and given the "we will prioritize this" line. 4. Contractor license does now allow for valuable company reporting. We have about 20 contractor licences that we were sold. Then after implementation we find out none of their data flows into company reporting. Can't see them in profitability for the company etc. Why would anyone ever want a license where the financial data produced by that user does not flow into company reporting? Customer service manager told me "yes, well you have to understand that we want you to pay for the full license". Well, we were sold these other licenses and never told that the data would not flow into reporting until after implementation. Then we met with a senior implementation person that said no that's not intended function. He said he would get back to us with a fix, we never heard back. Still can't see profitability across the whole company. It's like being sold QuickBooks, then after you go through implementation you are told told "sorry the license you bought won't allow you to make a Balance Sheet you should buy the higher license that is 4x the cost of the one you bought" Bugs in software is understandable; it happens. Good software is hard to make and few do it at a high level. However, there is no excuse for bad customer service and predatory sales tactics. We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash. **What problems is Accelo solving and how is that benefiting you?** It's not solving anything right now. We have spent many hours trying to get it set up and we cannot use it the way we wanted to. Accelo, at this time, has been a total waste of time and money. **Official Response from Kit Lewis:** > Hi Matthew, we're sorry to see you’ve been unhappy with your experience on the platform so far. You mentioned that learning how to use the platform has been challenging. Because Accelo connects all stages of a client’s journey, it is a complex platform and it is most effective when customized to fit the unique needs of a business. This is why we encourage all new customers to take part in an implementation or training session to make sure the platform is set up successfully and to prevent issues down the line. We understand that some users prefer to implement the platform themselves, but proper professional setup and usage training is the best way to leverage the platform and more easily deliver your client work. We want to address the concerns related to our support services. We are sorry if you felt your concerns were not being addressed appropriately. We take the matters of our clients very seriously and can assure you that our team thoughtfully handles all issues or questions that we receive. We appreciate your feedback related to the current message in the overdue invoice template and are implementing updates. Users always have the ability to add a custom message at any time or select the default option that prevents any reminder message from being sent to clients. Additionally, our records show that your concern related to the contractor permissions issue was due to internal changes made on the user permission level. It appears a resolution was provided and there was no bug to fix. If you’re still experiencing issues related to these permissions, please let our support team know so we can assist. We understand that it can be frustrating when tickets need to be prioritized and our team is continuing to work on prioritizing improvements to the tickets process based on feedback shared by you and other clients. If you feel there is a critical change that is preventing you from successfully using the platform, please do not hesitate to let us know to help prioritize. Finally, we want to address the concerns around contractor licenses. By choosing to add users as contractors, there are some functionalities that do not carry over from our full license users, which is reflected in the cost per seat. It was shared in the sales process when our team stated that contractors are limited access users who can only view and log time to assigned work. This does limit reporting. If reporting on contractor data is something you need, we would be happy to work with you to update your account. Once again, we are very sorry to hear your experience with the platform has been unsatisfactory. If there is anything else we can do to ensure that you have a more positive experience moving forward, we would love the opportunity to do so. ### 25. Manage Projects In One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Neil M. | PROJECT MANAGER, Mining & Metals, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about Accelo?** This platform has an exemplary user interface. I also like that I can organize and manage all the projects I run in one place. This has made work very easy as all the information I need is available from the same platform. Now I don't have to use multiple platforms just to run projects. **What do you dislike about Accelo?** One of the most significant downsides of Accelo is customization. Different organizations have different needs and so projects. Sometimes we would like to customize the feature to fit the projects we are running, but this is limited when using the platform. **What problems is Accelo solving and how is that benefiting you?** The platform has simplified our project management processes, and we can easily handle multiple projects on the same platform and assign work to different workers. However, the due date function would be much better. **Official Response from Kit Lewis:** > Hi Neil, thank you so much for taking the time to leave a review! We are thrilled to hear about your positive experience using the Accelo platform to manage your projects and simplify your work. We are sorry to hear that you feel the platform hasn't been able to be fully customized to meet your business needs. Accelo is an extremely customizable platform and we'd love the opportunity to work with you to find a solution. We'd strongly encourage you to reach out to our Expert Services team so we can learn more about what customizations you are trying to achieve and how we might be able to help you accomplish those goals. I'm sharing a link to our Success Services webpage below so you can read more and learn how to request more information. Thank you again for sharing your feedback! ### 26. User-Friendly, Well Designed Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Accelo?** The Client Portal and the ease of editing reports. I find the layout well designed. I like that it's easy to create templates and run most of my business using the platform. **What do you dislike about Accelo?** I wish there were more tiled windows and required less opening new tabs. I'm hoping in the next release, you can adjust the column width on the Project Overview window. **What problems is Accelo solving and how is that benefiting you?** I need a single platform to track projects, sales, invoices, billing and client communication. I'm just getting started and Accelo is really helping me to organize my workload and assign tasks to others. **Official Response from Kit Lewis:** > Thank you for your great review! We're so happy to see Accelo is helping you organize your workload and run your business. We appreciate your feedback and thank you for taking the time to share your experience using Accelo! ### 27. software has been all good features. **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about Accelo?** accelo adavantages features are- Kpis monitoring system. Forecasting for easily. Performance and reliability. Mobile access easily. Offline access. Data import & export tools. They are easily working all tools management. **What do you dislike about Accelo?** Accelo has been good work, but many times, of show bugs in many tools management systems like. Mobile user support is not working efficiently; notification has been late, and renewals will end the show's time. **What problems is Accelo solving and how is that benefiting you?** Accelo has been easy working to the online and offline mode data will be secure, easy platform easy manage many types of billing option ex digital billing accounting system has been beneficial. **Official Response from Kit Lewis:** > Hi Vikas, thanks for your review! We appreciate you sharing some of the advantages you've found while using the platform and we're happy to hear Accelo has been helpful for managing your billing and securing your data. Thanks again for taking the time to share your review. ### 28. Accelo has been greater than updated software. **Rating:** 4.5/5.0 stars **Reviewed by:** Aniket k. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about Accelo?** Great software tools enhance proper growth for easy help for work management graph will be shown advanced level. This is part of Accelo billing, contract management, time tracking, and sales platforms, which are a significant part of daily growth. **What do you dislike about Accelo?** Accelo uses all members, but members will be reaped. These conversation processes will be slow and late updating all things Excel. The user will be dissacficed for the conversation. **What problems is Accelo solving and how is that benefiting you?** Accelo has been used for easy foe sales time tracking, so quickly many features have been advanced level restore graph will show sales analytics easily in daily rotation. **Official Response from Kit Lewis:** > Hi Aniket, thank you for your review. We're happy to see how Accelo has helped you track time and access important analytics for your sales team. Thanks again for taking the time to share a review! ### 29. Business Management software **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey W. | Web Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** - I like that each Activity (email or time tracked) is directly linked to a specific Project, Task, or Ticket, which is also linked to a specific Client. It makes navigating/keeping track of everything much easier and keeps us more organized. - I like that you can link your Gmail directly to Accelo and never really even have to open Gmail in order to send emails. - I like the transparency it provides businesses **What do you dislike about Accelo?** Certain things about the Accelo inbox can be frustrating. For example, the lack of 'Draft' capabilities. There have been quite a few times when I have written a lengthy email only to accidentally click into a different message and have my email draft gone forever. It would also be awesome to filter through old (Actioned) inbox items by date or project. I also wish the Client Portal feature was more customizable. **What problems is Accelo solving and how is that benefiting you?** We run almost all of our daily processes through Accelo, so the number of problems it solves for us as a team is likely more significant than I can put a number to. **Official Response from Kit Lewis:** > Hi Kelsey, thank you so much for your review! It's really wonderful to see how your team has been able to use Accelo to find solutions for your daily processes and improve transparency across your business. We also appreciate your feedback and suggestions about new features you'd like to see in the platform and encourage you to share your ideas on our Feedback and Ideas forum (linked below). Thank you again for taking the time to share your feedback! ### 30. Multiple Project Management Tools - All in One Place! **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda R. | Service Delivery Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** - Sales, Quotes, Projects, Project Plans, Metrics, Billing, Time Tracking, all found in the same place! - Ability to create Project templates is a time saver - Ability to create dependencies makes planning easy - Adaptive scheduling feature helps projects progress in real-time; no matter if you are working ahead, on-track, or behind **What do you dislike about Accelo?** - There isn't a good solution for dealing with sales tax on only select deliverables - Adaptive, auto start, and planned date functionalities don't work as expected together - Robust tool with a lot of nuances. Isn't an out-of-the-box solution **What problems is Accelo solving and how is that benefiting you?** - We no longer have to use multiple tools for project quoting and project management; everything is now in one system which is a time saver for our client services team and one less system we need to have a contract for - Project deliverables are easily visible and accessible, and through the use of dependencies we can easily change the dates of the whole project instead of manipulating dates for individual tasks, which is a big time saver - Data related to time spent on tasks is very transparent which saves us the time of pulling specific reports to see how we did on time quoted vs. actually spent **Official Response from Kit Lewis:** > Hi Amanda, thank you for taking the time to share your feedback! We're so glad to see the ways you've been able to use Accelo to consolidate your client work and save time on planning and organizing projects with templates and dependencies. Thank you again for leaving a review! ### 31. Acello works for us **Rating:** 4.5/5.0 stars **Reviewed by:** Brent L. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** The way that Accelo seems to have thought of the best way to have the software follow the normal path of business and the integrations that are available and how they work together, keeping the stream of communications in one place and having the project started with the quoting process is a good way to help keep things organized and keeps the flow of information flowing nicely. **What do you dislike about Accelo?** So far, the only thing that I would like better is a little better documentation so as I start to use more of the software, there is a little better understanding of how it is set up. I would also like to be able to do some custom reports, but I hear that it might be coming in the future. **What problems is Accelo solving and how is that benefiting you?** Accelo is keeping the client information organized, allowing sales quotes to go out easily and receiving payments has worked well. It is also kept us in looking at potential client jobs organized and keeping us from over booking our staff. **Official Response from Kit Lewis:** > Hi Brent, we really appreciate you taking the time to leave a review! We're so glad to hear that Accelo has been a great fit for your business workflows and that the platform has offered your team some great solutions for keeping your client work organized and connected across all parts of your business. Thank you again for your great feedback! ### 32. easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Accelo?** its easily navigational. easy to transfer tasks **What do you dislike about Accelo?** not so easy to print reports on basic plan. it doesnt update status automatic. You have to refresh. the accelo mobile could be better **What problems is Accelo solving and how is that benefiting you?** makes it easier to track tasks and transfer task. also, sending emails through accelo keeps it with that task. **Official Response from Kit Lewis:** > Thank you for your review! We're so glad to hear Accelo is making it easy to manage your tasks, communications and other client work. We appreciate your feedback about our current mobile app, but we're excited to share we're currently working on a new mobile app experience. You can read more about the mobile app beta in the link below. Thanks again for sharing your feedback and for taking the time to leave a review! ### 33. A CRM that fails in many ways. **Rating:** 0.5/5.0 stars **Reviewed by:** Jason S. | Director, Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Accelo?** The UI has improved over the years, but that is pretty much it. **What do you dislike about Accelo?** We were kicked to the curb after supporting their platform for years, through its ups and downs. Last month they decided to double our license fee since we had less than 5 licenses. We were willing to accept a moderate price increase, as seen across most SAAS solutions during times of inflation, but this action by Accelo was unacceptable. Complete disregard for our history with them. On top of that, for over 3 years we were waiting for them to allow for portal customizations that never materialized, along with other features pushed way down the development pipeline, if they even exist. We integrate CRMs for our clients. Simply put, there are many other CRM platforms available that surpass Accelo, in both breadth of features and price point. **Recommendations to others considering Accelo:** Like any good CRM, Accelo require proper setup and training. Workflow development and management are essentials here, but will pay off if they are adhered to by staff and regularly revised to remain consistent with industry standards and internal workflows. I highly recommend this CRM for agencies that use a subscription-based model with their customers, such as a monthly retainer. **What problems is Accelo solving and how is that benefiting you?** Accelo was able to allow us to create effective retainers previously, however, the many bugs and glitches diminished our trust in the platform. It was able to solve some integration isssues until a better solution came along and surpassed Accelo. **Official Response from Kit Lewis:** > Hi Jason, we’re sorry to see you were unhappy with your experience on the platform. As you reference in your review, Accelo does have a five user minimum to be most efficient and is priced competitively for teams of this size, especially with the common benefit of tool consolidation. We understand that the minimum does not work for teams smaller than five, and we are sorry to hear that you feel this is unjust. We truly value your business and want you to utilize a platform that best fits your needs. Once again, we are sorry to hear you were unsatisfied but we do thank you for your feedback. ### 34. Feature-rich, quirky, good support, the best option currently for our retainer-based agency **Rating:** 4.0/5.0 stars **Reviewed by:** David R. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** Accelo's ability to track budget monthly on retainers, roll budget over to subsequent months, and related retainer-based tracking features make it stand out for us amongst its competitors. **What do you dislike about Accelo?** It's a constantly-evolving platform that has proven buggy and frustrating on rare occasions, but their team seems to be consistently listening to feedback and making improvements. I also wish Accelo refreshed in real-time like Asana does, without having to reload the page manually. **What problems is Accelo solving and how is that benefiting you?** Accelo is implementing better billing features, because as of now we have to bill recurring revenue through Xero. For a platform focused on recurring retainers, it has been frustrating that it doesn't support billing of those retainers directly, and we're happy they're working on it. **Official Response from Kit Lewis:** > Hi David, thank you for taking the time to share your feedback. We are excited to hear that Accelo has been a successful solution for managing your agency's retainers and we're glad to hear that upcoming features will even further improve your experience with the platform. Thank you again for your review! ### 35. Mostly great with a few really annoying set backs **Rating:** 4.0/5.0 stars **Reviewed by:** Britt L. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** I really love the way that Accelo handles Retainers, this is super easy and flexible. I love that everything is all in one place. The organization of everything makes a lot of sense once you get use to it. I like the way that streams work. **What do you dislike about Accelo?** - We schedule tasks based on weekly sprints, I wish you could set due dates based on days of the week or weeks of the month. - Project setup is really inflexible - Wish you could create billable limits that wouldn't allow people to log past a certain point without checking in with the project manager - The notifications setup is really bonkers and cumbersome - Wish we could make user group for settings so it was easier to give set permissions by job role - The user interface isn't the best and it takes our team a long time to get acclimated - The reporting is really cumbersome and I don't think that we get much out of it - Wish there was WYSIWYG editing in tasks and tickets, ability to link text, bolding, headlines, etc. **What problems is Accelo solving and how is that benefiting you?** Keeping everything in one place and trying to have a single source of truth for our team. This is keeping communciation tight and details all together in one place. **Official Response from Kit Lewis:** > Hi Britt, thank you for taking the time to share your feedback. We're so glad Accelo has been a successful solution for managing your retainers and organizing your client work. We also really appreciate you sharing feedback on some features you'd like to see in the platform. We strongly encourage sharing these in our Feedback and Ideas forum as well (linked below). Thank you again for leaving a review! ### 36. Powerful tool, tells me everything I have to do at work. **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Accelo?** The numerous customizing options available. The response time is quite quick. Once everything is in place, your firm will perform admirably, from the initial encounter with a client through quoting, selling, and administration. When my team members leave on vacation, I can keep track of their emails and answer on their behalf. It has also kept me from overlooking follow-ups. Because of how we've built the triggers, it just won't allow it to happen. Simple rules like 'if no incoming or outgoing communication has been received for 4 days, create a task' have transformed how I manage accounts and prioritize my own memory. **What do you dislike about Accelo?** It might take hours to figure out how to properly tailor it to your needs. I would have loved to see something added. The smartphone app requires significant improvement. It's the one thing my prior provider performed better, and I've seen far better from the competitors. I'm hoping they'll alter it shortly. I also wish the tablet browser experience was more fluid. I'd want to be able to utilize Accelo on an iPad without an additional mouse. **What problems is Accelo solving and how is that benefiting you?** It is a tool for almost everything, and everything related to client communication has been streamlined. Money was saved without missing billing, and it was easy to assess how much time was spent on tickets. I used to have to use three tools when opening a new client, but now I only use this one. My churn appears to be reduced as well, given that I can better track touchpoints. Accelo enables me to appear extremely proactive to my consumers, ensures we're hitting all of the right contact points, and reduces the need for me to control my personal calendar. **Official Response from Kit Lewis:** > Hi Angela, thank you for taking the time to share a review! We are thrilled to hear about the ways you've been able to use Accelo to streamline and automate your client work with custom triggers and a centralized client communication history. And we're excited to hear the results you've seen: saving money, reducing client churn and more easily managing and prioritizing your accounts. Thank you again for taking the time to share your feedback! ### 37. As project manager of my company. Accelo gives you all of the options needed to run a project. **Rating:** 4.0/5.0 stars **Reviewed by:** Colby Y. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Accelo?** Creating a template for each project. So that once you are starting projects you are able to plug in your template and set your dates accordingly. Then each task is dependent on the next. **What do you dislike about Accelo?** The projects that i am putting through are pretty basic. I am using accelo projects very simply and not getting into using / looking at the extra features that it gives for dates and setting hours. **What problems is Accelo solving and how is that benefiting you?** Accelo solves the problem of our team not knowing what is next. I can set up projects and tasks and then set the dates out. So that they know what is next on their list. **Official Response from Kit Lewis:** > Hi Colby, thank you for leaving a review! We're so glad to see that Accelo has been able to help your team efficiently plan and manage projects. We encourage you to visit our website (linked below) to further explore all the features that Accelo has to offer for setting dates and hours for projects and always feel free to reach out to our Support team at support@accelo.com to discuss best practices for using the platform's features. We thank you again for taking the time to share your feedback! ### 38. Accelo improves Team Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Accelo?** As an IT Professional supporting multiple businesses, efficiency, and transparency among team members are key in ensuring that our clients receive quick and effective solutions to their problems. I particularly like the way that our team can easily swap tickets, track time, and look at and work on tickets assigned to other team members if necessary. This enables a very efficient decentralized workflow that lets us help each other more easily. **What do you dislike about Accelo?** The only thing that I do not like about Accelo is that I often have to refresh our support tickets inbox after relocating emails to existing ticket threads so that I can visually track what I have already sorted through. This isn't a big deal, but as someone who is focused on keeping our inbox clean and organized, I wish it would update on its own after a message relocation. **What problems is Accelo solving and how is that benefiting you?** Accelo solves one issue which I already mentioned, which is that it allows our team members to work on other members' tickets without having to join or go through administrative processes to join the ticket. I believe this is because all of our team members have high-level permissions, but either way, this is a huge benefit in our workflow because it means when someone is on the phone with a problem, we can start working or helping a team member immediately. **Official Response from Kit Lewis:** > Hi Jonathan, thank you for leaving a review! It’s wonderful to hear the ways your team is using Accelo to improve transparency and efficiency in your work. We also appreciate the feedback about needing to refresh your inbox after sorting emails and encourage you to share your experience on our Feedback and Ideas forum linked below. Thank you again for taking the time to share a review! ### 39. Accelo is extremely easy to use and helps with effective project management. **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay C. | Senior Business Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Accelo?** I really enjoy the task management feature and seeing where our team is as we work to complete projects for our clients. This is a great way to transparently see how things are moving along! I also enjoy how easy it is to track my time within the platform. **What do you dislike about Accelo?** No downsides to this platform. I really enjoy the experience. **Recommendations to others considering Accelo:** Use this as your master project management system! **What problems is Accelo solving and how is that benefiting you?** At our company, sometimes teams can be on their own island and it's hard to see what others are doing. With accelo, connections can be made donating to a seamless experience. **Official Response from Kit Lewis:** > Hi Lindsay, thank you so much for sharing your feedback! We are so glad to hear that Accelo has helped bridge the gap between your siloed teams and helps manage tasks and project progress in one centralized place. Thank you again, we really appreciate you taking the time to leave a review! ### 40. A useful software that provides full visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Abi C. | Senior Biddable Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Accelo?** The software has many different categories, schedules and charts to allow full functioning and tasks to be completed within the programme. It is also easy to share among colleagues. **What do you dislike about Accelo?** Things can easily be missed if created as one task but need a different set up. There are a lot of steps and processes to establish a task, project or retainer and it can be time consuming. **What problems is Accelo solving and how is that benefiting you?** Day-to-day tasks within the business, internal communications, scheduling and project management. It provides full visibility over workload and capacity for everyone in the business. **Official Response from Kit Lewis:** > Hi Abi, thank you for your review! We're excited to see that Accelo has provided full visibility of your team's workload and capacity and that the platform has offered helpful features for managing tasks, projects and internal communications. Thank you again for taking the time to share your feedback! ### 41. PSA / CRM for small to mid sized business **Rating:** 5.0/5.0 stars **Reviewed by:** joseph f. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2021 **What do you like best about Accelo?** Accelo is very intuitive when it comes to setting up and getting up and running. The Accelo team is super responsive and helpful, and they make sure to cover what you need to hit the ground running off the bat. Once you feel more comfortable with the interface and working within the system, the myriad of tutorials, webinars and videos that they have are sure to help you personalize, and make Accelo work for you. **What do you dislike about Accelo?** If I had anything to complain about, it would be the more granular ability to move invoices around when created within Accelo. Being able to grab Tasks created in the kanban task board and turn them into tickets, projects etc. Or relocate them. More granularity in the Quotes section, for example, when you create a Quote off a sale and there are multiple line items, they are all either taxed or not. There is no ability to be able to specify taxable or non-taxable on each line item. **What problems is Accelo solving and how is that benefiting you?** Accelo streamlines my business period. I started as a one-man band and Accelo was perfect for what I needed it then and allows the ability to grow as your business grows. It helps with everything from emails, time tracking, to scheduling and invoicing. Super intuitive and helpful for IT businesses. **Official Response from Kit Lewis:** > Hi Joseph, thank you for taking the time to share an update to your review. We're really glad to hear you've found our tutorials, webinars and videos helpful for personalizing Accelo to fit your needs and we love seeing examples of all the different ways Accelo is helping you streamline your business. We appreciate you sharing your ideas for ways to improve quotes on our platform and encourage you to share those ideas on our Feedback and Ideas forum linked below. Thank you again for your feedback! ### 42. Making Marketing Processes That Much Easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** Our team loves the capabilities of Accelo in organizing large project processes not just for individuals, but across entire departments. The best part is the time sensitivity, which requires certain aspects to be completed prior to the next tasks going live. **What do you dislike about Accelo?** The learning curve is a bit steep for the software, even for a technologically adept team such as ours in digital advertising. That said, the support on the platform is top-notch, with learning lessons across the board to help get clarity on sticking points. **What problems is Accelo solving and how is that benefiting you?** Project management solutions are the primary focus of Accelo, and have allowed our teams to streamline things cross-department. This has made things like onboarding, account touches, audits, correspondence, and even team hiring a much more seamless journey. **Official Response from Kit Lewis:** > We're so glad to hear about all the solutions your team has found with Accelo, for managing projects, onboarding and beyond. Thank you for your feedback and for taking the time to share a review! ### 43. My Accelo Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Boris O. | Junior Mining Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Accelo?** The interface used by Accelo is very good, being dynamic for people who use it for the first time and always I can find my project easily. **What do you dislike about Accelo?** Sometimes I have tried to change the assigned task from one project to another project but it is difficult for me, what I had to do is delete the task, find the other project and place it there. Another thing is that I have some issues with my app on the phone I couldn't put my hours. **Recommendations to others considering Accelo:** Only , try to solve when someone wants to change the tasks from a project to another project **What problems is Accelo solving and how is that benefiting you?** When I have had a breakdown with my computer, by means of accelo I have been able to contact the indicated people to be able to solve it. **Official Response from Kit Lewis:** > Hi Boris, thank you so much for your feedback! We love hearing about your positive experience with the user interface and the platform's ease of use. We appreciate you sharing your experience related to moving a task between projects and would encourage you to share this feedback on our Feedback and Ideas forum linked below. Thank you again for taking the time to share this review! ### 44. Has been great at tracking our sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Accelo?** Visibility of current work. Reports. Sales tracking. Easy to use. **What do you dislike about Accelo?** I still don't understand some of the time tracking features and can't get to a good place where the utilization report is accurate **What problems is Accelo solving and how is that benefiting you?** Visibility of sales **Official Response from Kit Lewis:** > Thank you for the review! We're glad to see Accelo is helping improve visibility across your sales and client work. We'd love the opportunity to work with you to improve time tracking in the platform and improve the accuracy of your utilization reports. Please don't hesitate to reach out to our Support team at support@accelo.com with any questions. Thank you again for taking the time to share your feedback! ### 45. Good app, robust and a lot of functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Accelo?** Comprehensive functionality that goes from sale to project completion. There is a lot of functionality that can be customized to what you need. It can easily be a great enterprise solution. **What do you dislike about Accelo?** Wish finding things and using the functionality was a bit more intuitive. Sometimes things are hard to find, or the process of completing a quote is not quite simple enough, although it is accessible through support or video training. **What problems is Accelo solving and how is that benefiting you?** That it is a comprehensive solution within the business. It integrates with QuickBooks and is enterprise enough to be a good solution for the company. Would like to have an HR component to this - maybe it does and I just don't know that side of it yet. **Official Response from Kit Lewis:** > Thank you for sharing a review. We're happy to see that you've found Accelo to be a customizable, comprehensive solution for managing your client work. We'd love to help you and the team continue to be successful, please don't hesitate to reach out to support@accelo.com to discuss best practices related to everyday product usage or share any ideas or requests for improvements within our Ideas Forum at ideas.accelo.com. Thank you again for taking the time to share your feedback! ### 46. Accelo is a powerful tool to help manage progress of leads and projects from start to finish **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Accelo?** I like the dashboards the best. a quick 'at a glance' perspective on where you are at and what you need to focus on. I also like that the workflows are customisable. Having that ability was really helpful **What do you dislike about Accelo?** There is no functionality in creating your own reports. If i could create my own reports according to my own metrics, that would be really helpful as i often find I need to pull data from multiple reports and combine them manually **What problems is Accelo solving and how is that benefiting you?** Managing clients through the whole journey. I can see what potential there is in a client and can hold all of the communication, documentation and project work all in the one place for reference and continuity **Official Response from Kit Lewis:** > Thank you for taking the time to share your feedback! We're happy to see that Accelo's customizable platform has helped your team manage your work across the entire client journey and has helped your team create a centralized, consistent place to house and share your work. Thank you again for your feedback and for leaving a review! ### 47. Experience with Accelo **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo R. | Implementation Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Accelo?** Accelo is excellent for keeping my teammates updated on any changes I have done for group projects we´re on together and also for time tracking. This way, we have a very organized workflow that makes us work with a very efficient method. The system is really user friendly and intuitive. **What do you dislike about Accelo?** There´s really not anything to complain about. What I really dislike is Accelo´s mobile app. It just doesn´t offer as much as the browser version. There are other apps for project management that beat Accelo easily. **What problems is Accelo solving and how is that benefiting you?** We have easily linked projects to team members and clients. This way our team can access a project they´ve been working with whenever they are available. We can also assign tasks to the pertinent people without any problem. **Official Response from Kit Lewis:** > Hi Gustavo, thank you so much for sharing your feedback! It's exciting to hear all the ways Accelo has helped your team collaborate and create efficient workflows. We appreciate your feedback about the mobile app and would encourage you to share any additional feedback or suggestions you have for improvements you'd like to see on our Feedback and Ideas forum (linked below). Thank you again for taking the time to leave a review! ### 48. Lots of helpful things, but some large gaps **Rating:** 3.5/5.0 stars **Reviewed by:** Shannon C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** I like how easy it is to pull time reports, creat customized project lists, and update section of a project plan when a date changes. **What do you dislike about Accelo?** I do not like how there is not a calendar view of the project plan, how you cannot add Forecasted Vlaur to the project list next to Project Budget, and how inflexible the client portal is. **What problems is Accelo solving and how is that benefiting you?** Project management for multiple team members, clients, and projects within the studio. **Official Response from Kit Lewis:** > Hi Shannon, thank you for taking the time to share your feedback! We are glad to see Accelo has helped you and your team find some great solutions for project management and reporting and we appreciate you sharing some of the features you'd like to see in the platform. We'd definitely encourage you to share those ideas on our Feedback and Ideas forum linked below. Thank you again for taking the time to leave a review! ### 49. We love Accelo! It is much easier to use than any other accounting software we have tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy S. | Inspection Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Accelo?** I love that when you create an invoice, you can easily hit the BACK button without fear that you have just destroyed all of the work you created. This program is wonderful!! **What do you dislike about Accelo?** The only complaint I have is that when a transaction is created and a number generated, if you have other transactions that you would like to add to an invoice, for instance, you created an invoice, and it was finished, but now you would like to add another transaction to the same invoice, you cannot pull the original in. You have to add it in on a line, but it doesn't pull the original transaction number into it. **What problems is Accelo solving and how is that benefiting you?** Accelo is an all in one solution to business! It helps to keep contacts, projects, accounting, from start to finish. You have the ability to see in charts, what your progression is and where we can use some work bettering our system. **Official Response from Kit Lewis:** > Hi Wendy, thank you so much for taking the time to share a review! We love hearing your wonderful feedback about how Accelo is helping your business manage all the different aspects of your client work from start to finish. We also really appreciate your feedback about editing invoices and would encourage you to share this on our Feedback and Ideas forum linked below if you haven't already. Thank you again for your feedback! ### 50. All in one CRM/Ticket Management **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Accelo?** The CRM tool is very helpful for quickly reading customer messages and reviewing prior communications. The ticketing/task system is also tied together so we can see all related work and communication for our customers. **What do you dislike about Accelo?** Could have more communication about updates and easier/better training methods for configuring your business's settings. **What problems is Accelo solving and how is that benefiting you?** Tracking customer requests and work, helps us be more efficient and overall offer a better customer experience. **Official Response from Kit Lewis:** > Hi Kevin, thank you for leaving a review! We are glad to hear that Accelo's CRM and ticketing system are helping streamline your work and improve your customer experience. And thank you for your feedback about product updates. You can find regular product updates on our website (linked below) and we encourage you to reach out to our Support team or visit the Accelo Community to explore or ask about configuration options for your business needs. Thank you again for your feedback! ## Accelo Discussions - [Is it possible to have a simplified UI for project management?](https://www.g2.com/discussions/is-it-possible-to-have-a-simplified-ui-for-project-management) - 1 comment, 1 upvote - [Is there a way to cache or offer of an on-premise client solution that can cache changes until internet connectivity is restored or no longer intermittent.](https://www.g2.com/discussions/is-there-a-way-to-cache-or-offer-of-an-on-premise-client-solution-that-can-cache-changes-until-internet-connectivity-is-restored-or-no-longer-intermittent) - 1 comment, 1 upvote - [Power BI Integration and Using the Power BI Client](https://www.g2.com/discussions/50137-power-bi-integration-and-using-the-power-bi-client) - 1 comment, 1 upvote - [How do I create quotes that have both an upfront cost and a recurring fee accurately?](https://www.g2.com/discussions/50112-how-do-i-create-quotes-that-have-both-an-upfront-cost-and-a-recurring-fee-accurately) - 1 comment, 1 upvote - [Why can't a deadline easily be changed](https://www.g2.com/discussions/50096-why-can-t-a-deadline-easily-be-changed) - 1 comment, 1 upvote - [View Accelo pricing details and edition comparison](https://www.g2.com/products/accelo/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+14%3A39%3A27+-0500&secure%5Bsession_id%5D=8732364c-2442-47e4-bef4-02b3d9d642b5&secure%5Btoken%5D=7d0faeaa0b1fb9605ac01842bbe83f586997beb2f7970f9e0d844f3f2452eec9&format=llm_user) ## Accelo Integrations - [Authorize.net](https://www.g2.com/products/authorize-net/reviews) - [Azure DevOps Labs](https://www.g2.com/products/azure-devops-labs/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Continuum](https://www.g2.com/products/continuum-2024-05-22/reviews) - [e-conomic](https://www.g2.com/products/visma-e-conomic/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [GitLab Server CE Community Edition on Ubuntu Server 20.04](https://www.g2.com/products/gitlab-server-ce-community-edition-on-ubuntu-server-20-04/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya Quote Manager](https://www.g2.com/products/kaseya-quote-manager/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Wordstream](https://www.g2.com/products/wordstream-wordstream/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Accelo Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Drag & Drop - Recurring Tasks **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Customer Requirements** - Quoting - Configuration - Pricing **Planning** - Resource Definiton - Capacity - Scheduling **Content** - Versioning - File Request - Feedback **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Automation** - Workflows - Customization - Data repository **Communication** - Discussions - External **Bill Generation** - Templates - Digital Billing - Recurring Billing **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Approval Workflow - Renewals **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Project Management** - Dependencies - Priorities - Lean Management **Contracts** - Creation - Negotiation - Execution **Optimization** - Performance - Forecasting - Corrections **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Bill Processing** - Consolidation - Batch Invoicing - Management **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Resource Management** - Resource Definiton - Capacity - Scheduling **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Resource Management** - Definition - Allocation - Optimization **Revenue** - Invoicing - Matching - Recognition **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Integration** - Accounting - Payments - ERP **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Contract Management** - Autonomous Task Execution **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Workflow Management - Document Management **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Billing** - Autonomous Task Execution **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support **Analytics** - Forecasting - Reporting - KPIs **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Scalability - Reporting and Dashboards - ERP Integration **Administration** - Standard Integrations - Workflow - Access Management **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile Time Tracking** - Time Tracking **Platform** - APIs - Internationalization - Performance and Reliability - Mobile **Integration** - Front Office - Back Office - External data **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Administration** - Business Tool Integration - Workflow - Automated Reminders - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Accelo Alternatives - [Scoro](https://www.g2.com/products/scoro/reviews) - 4.5/5.0 (479 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (15,089 reviews) - [BigTime](https://www.g2.com/products/bigtime/reviews) - 4.5/5.0 (1,678 reviews)