# NJ 927 in your report  line 9 and 10  numbers are missing WHY.

When will a Gusto tax specialist be assigned to my case?

For customers on the Core or Complete plan, your request will be assigned to a tax specialist within 2-3 weeks.

For customers on the Concierge plan or Silver and Gold Accountant Partners, your request will be assigned to a tax specialist within one week. 
one or  another, no service

##### Post Metadata
- Posted at: about 5 years ago
- Author title: President / CEO
- Net upvotes: 2


## Comments
### Comment 1

Hi Marlene, thanks for bringing this to our attention. We've identified your case and escalated it with a specialist. You can expect a response from our team today.

##### Comment Metadata
- Posted at: about 5 years ago




## Related Product
[Gusto](https://www.g2.com/products/gusto/reviews)

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[Payroll](https://www.g2.com/categories/payroll)

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