7shifts Reviews & Product Details

7shifts Overview

What is 7shifts?

7shifts empowers restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with robust employee scheduling, communication, labor compliance, and engagement tools. 7shifts is designed to simplify labor management, one shift at a time. Here’s how your restaurant can benefit from 7shifts: - Save 80% of your time spent scheduling and get 5 hours back in your week with 7shifts’ intuitive drag-and-drop schedule builder - Cut staff calls and texts by 70% with built-in communication tools like chat and Announcements – Create easy, customizable shift tasks to improve team accountability and get notified when tasks are completed - Trim labor costs by 3% by integrating your POS to sync sales and labor data and build more efficient schedules - Reduce employee turnover with proactive employee engagement statistics for each location, plus a leaderboard to highlight most- and least-engaged employees - Stay labor compliant everywhere with compliance features for California, Oregon, Seattle, New York, and more - Take 7shifts ‘to-go’ with free mobile apps for managers and employees to manage availability and time-off requests, chat with your team, track restaurant performance, and more Trusted by over 300,000 restaurant professionals, 7shifts can be found in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Highway 55, and Five Guys. Start your free trial today to start scheduling for success: www.7shifts.com

7shifts Details
Website
Languages Supported
English, French, Spanish
Product Description

7shifts is a easy-to-use scheduling software made for restaurants.

How do you position yourself against your competitors?

7shifts empowers restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with robust scheduling, communication, compliance, and engagement tools. 7shifts helps managers save 5 hours/week on scheduling, minimize call & text chaos with streamlined communication, manage staff on-the-go with free mobile apps, and trim labor costs up to 3% by integrating their POS. Join 250,000+ restaurant pros using 7shifts to simplify their life. Start your free trial today!


Seller Details
Seller
7shifts
Company Website
Year Founded
2014
HQ Location
Saskatoon, Canada
Twitter
@7shifts
1,145 Twitter followers
LinkedIn® Page
www.linkedin.com
160 employees on LinkedIn®
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7shifts Reviews

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

My favorite part about 7shifts is having scheduling and time clock in one place. You can decide parameters with which time clock is automatically approved or not. This makes payroll go so much quicker. There are also helpful reports, such as Variance Report to see why employee's time clocks may be off from schedule. There are many features on the scheduling side that are helpful: desired hours tracker, total hours/labor projection per day, availability issue notifications, time off requests easily noticeable. And employees can be organized in many ways, such as location, department, and role. We absolutely love 7shifts! Review collected by and hosted on G2.com.

What do you dislike?

Reporting could possibly be a little more robust, but ultimately, we've been very pleased with the entire product, including reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just do it. It's the best scheduling app out there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling and Time Clock is a breeze. Monitoring labor costs is easy. We work with many part-time students, so scheduling can be difficult with difference availabilities each semester. But 7shifts makes it all easy. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Nothing confusing about it, the chat platform is particularly good. Easy to send out notifications to both individuals and groups. Review collected by and hosted on G2.com.

What do you dislike?

Feels like it lacks a lot of the additional resources that a lot of restaurant scheduling platforms have implemented (eg. on-site clocking in/out system). Moving from personal schedule to full staff schedule can be a bit tricky at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good value and very user friendly. Just note that you will need to add additional software into your system to track employee shift work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems: staff scheduling with tight availability

Benefits: Very user friendly for the staff that are setting the schedule with Administrative privileges. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like 7shifts because it is very convenient and useful. It lets me know my shifts for the week. I’m also able to give up my shift to everyone or someone specifically if I want my shift covered. I also like how you can update your availability and request time off. It also has a section that lets you know of all the employees that work at the restaurant. Navigating is very easy to do. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, there isn’t anything I dislike about it. It’s very helpful for me. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you own a restaurant, I highly recommend you set this up for your employees. It is very helpful and useful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have the app downloaded so I’m able to go on my phone and see what shifts I’m working very quickly and easily. It also lets me see what other servers will be working with me. Review collected by and hosted on G2.com.

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Co-Owner
Restaurants
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

For a reasonable price, 7shifts.com allows us a modern platform staff availability, time-off, and schedule management. Review collected by and hosted on G2.com.

What do you dislike?

I don't love that 7shifts has so many paywalls. There are four levels for admins to select with a variety of features locked into those options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We love that we can honor the staff by knowing that their availability, time off and schedules are well managed. We can also communicate with them easily via their in-app messaging. There are some labor management features that we don't really use but could if we find the need. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

7 Shifts is best tool in managing shift manager tasks efficiently. Starting from employee's performance monitoring to maintaining other tasks. Review collected by and hosted on G2.com.

What do you dislike?

There are few integration issues sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Task management Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The comfort and user friendliness, convenience and the fact that it allows comunication with the head chef. Review collected by and hosted on G2.com.

What do you dislike?

Its crashes from time to time on android and has to be relaunched to get it to work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Makes life much easier Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shift swaping, off day comminication with the chef, salary calulation. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

this app is really cool. helps everyone stay organized with all our shifts in one place Review collected by and hosted on G2.com.

What do you dislike?

sometimes it’s a little glitchy which isn’t fun and logs us out Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

making sure everyone knows when they’re working Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to give up and pick up shifts within the app is great. Time off requests are right within the app as well, which makes it easy Review collected by and hosted on G2.com.

What do you dislike?

I got locked out about once every two months for some reason. App would kick me out and not recognize my login Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No issues on the user end. I loved being able to swap shifts and send messages to coworkers within the app Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy team messaging built in. Easy to see what teams are working when. Very user friendly. Attendance flagging also easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Third party apps integrated without consent. Forecasting was also never quite right. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be patient. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We stopped using it but we used it to schedule labor. Review collected by and hosted on G2.com.

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saler
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

With 7Shifts, your schedule is easily accessible. You do not have to worry about not being at work to see your schedule or forgetting because it reminds you. Also, it allows people to bit their shifts if they have a situation coming up. I like the fact that it is accessible on mobile so you don't have to necessarily be on a computer Review collected by and hosted on G2.com.

What do you dislike?

I do not like the fact that it require internet at all time. It should be possible to access it without data to consult our schedule. Also, a reminder should be obliged the day you are working so you don't forget the exact time you are working. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

time management for employee is the most important problem 7Shift solves. For managers, it's shows you who put their availabilities and if they don't, it shows to managers to ask them. Also it allows to have a global view of the schedule and what changed should me made Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is easy for employees to use and functions well with our POS system Review collected by and hosted on G2.com.

What do you dislike?

I wish we could directly import sales and labor Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Employees love to use to from their phones Review collected by and hosted on G2.com.

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General Manager
Food & Beverages
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simple to use; being able to create schedule templates saves me time every week. The Manager's Log feature is also nice so that I don't have to have something separate for it. I can also send the report to my co-owners which is helpful. Enjoy that I can draft and publish the schedule from my phone when I'm on the run. When there is a change to the software I get a detailed email and usually a video as well. Review collected by and hosted on G2.com.

What do you dislike?

When doing the schedule from the app, I'm not able to see if someone has time off. Sometimes the app glitches and I get multiple notifications for the same 7Shifts post and other times I don't get the notification at all. You have to ensure that the roles in your POS match the roles in Touch Bistro so that it will properly track the labor. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Simple and easy to use. Setup your integrations from the beginning to make life easier. I did the integration a year into the business and it would have been easier from the beginning. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to integrate 7Shifts with Touch Bistro is extremely helpful. I can view labor and sales in real time, see if an employee is going into overtime, etc. Being able to simply respond to an email to approve or deny a time off request, shift grab, etc. makes it extremely easy when I'm bouncing from our Taproom to the Brewery. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

How easy the software is to use. I have saved so much time in scheduling because this product's goal is to save time and they nailed it. Review collected by and hosted on G2.com.

What do you dislike?

There have been some glitches at times but I have noticed that support is always so responsive. The glitches were fixed and if there were any new features I thought should be added they always welcome the feedback and pass it along to the decision makers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do the trial! You have nothing to lose. They help you get everything transferred if you are using another system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time off for employees was an issue for us and with 7shifts it is much easier to keep track of who is taking what off and how much time they have taken this year so far.

The biggest benefit I have realized using 7shifts is the TIME I have saved! Using the templates, I am able to quickly drag and drop employees into shifts and automatically keep regular shifts by employees in place. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ease at which the users have adapted. We switched from excel to the 7shifts app with remarkable ease and acceptance. Review collected by and hosted on G2.com.

What do you dislike?

I would really like it if there was more analytical information available, i.e. how often do staff open the app, who has elected for push notifications, how many people are utilizing the app to its fullest potential. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! Instead of dedicating hours each scheudle period to creating a schedule, 7Shifts allows multiple managers to input simultaneously and with better accuracy. Cutting our overall scheduling time in half, maybe less! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has allowed for better accountability and a live schedule that changes as needed. In the past, on excel, those of us out of the outlets never know the changes or adaptations that were being made to the schedules after they were posted, now we do. The staff have the onus on themselves to request time, with a proper time date stamp trail to follow. Review collected by and hosted on G2.com.

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Owner/Operator
Restaurants
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Once you take the time to define your company, schedule creation is literally one click and perhaps a drag-and-drop tweak or two. 7Shifts manages employee availability, time off, shift switches, messaging - everything that used to require reams of paper, whiteboards, Post-It notes and a good memory. Employees have all of their schedule information available to them on the app, which is very intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. 7Shifts fits my needs perfectly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Initial setup took about six hours spread across three days, defining business parameters, entering the staff, defining staff roles, defining the shifts that need to be covered, developing rules regarding availability/time-off submission deadlines and shift switching. The mobile app is intuitive enough that your staff should have a short learning curve - I needed to do very little one-on-one training. Once setup was complete and the staff was familiar with the app, I ran three weekly schedules in parallel with the paper schedule, and then we switched over to 7Shifts completely. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of weekly availability, time-off requests, shift switches, and inter-staff communication requires a lot of paper and a good memory. Creating the schedule on paper is time-consuming and leaves room for human error. 7Shifts automated the entire process, and reduced the time I spend managing my weekly schedule from several hours to five minutes per week. I always know who is working, and the staff has their availability and schedule at their fingertips. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of use and clear, colorful graphics. The format is user friendly. Options and drop down menus are listed at the top and sides, making it easy to find information. Additionally, the use of vivid, bright colors make this fun to work with. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, tabs would be either changed around or deleted and I couldn't find options that used to be there previously. I don't know if this was a system issue or software issue, but it was frustrating and time-consuming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling in a hotel can be difficult and 7 shifts restaurant scheduling made the task easier for employees to see scheduled shifts, shifts up for grabs (with co-workers phone numbers listed), shifts in a pool, and events coming up. Employees were able to handle switching shifts much easier and lighten the work load for management. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The fact that you can "offer up" shifts and add a comment is definitely the best part. It's a super convenient way to trade shifts without sending a bunch of messages or relying on the manager to find a replacement for you. It's also nice that you can see everyone/the whole schedule. Review collected by and hosted on G2.com.

What do you dislike?

7 shifts only seems to be good for that one thing - scheduling and offering up shifts. It's a little annoying that we have to download two apps (slack and 7 shifts) to communicate and schedule. It would be amazing if they were combined into one. On the other hand, if you have a group message AND a scheduling app, although 7 shifts is great, it seems like you might as well just use google calendar Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to have people offer up their shift (with a reason/comment) is the biggest thing that comes to mind in terms of solving problems. It's super convenient Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Super easy to set up, very easy to navigate, easy to communicate amongst each other through the app Review collected by and hosted on G2.com.

What do you dislike?

There is nothing i dislike about it. Every thing with this app has been direct and straight forward easy to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to have someone cover a shift, messages sent instantly, email notifications and phone alerts Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really like we have to the reach of a finger all contacts of everyone that works in the restaurant. It's great to send messages to a specific colleague, to a group or to all staff. While we don't need to have the person phone information from everyone. Review collected by and hosted on G2.com.

What do you dislike?

I don't like very much the interface of how the editing of the weeks are done. It's not so easy to use. I've tried before a few times to change specific dates and I had trouble with it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think it's a very necessary and great tool for any restaurant Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication. You can spread a message to all employees in one click. Anything that needs to be communicated can be done right away and you'll be sure each person will receive a notification on their phone that you can be sure they will see. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the ability to communicate with my team, manage the schedule, and check time punches all in one olatform Review collected by and hosted on G2.com.

What do you dislike?

The updates frequently have glitches that has been somewhat frustrating Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling, communication Review collected by and hosted on G2.com.

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Director of Operations
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The communication aspect with 7Shifts messaging has been the best part of our experience with 7Shifts! We're able to effectively communicate schedule changes, business updates and other pertinent business information across all channels (or just a few). Review collected by and hosted on G2.com.

What do you dislike?

The new toggle option between companies sometimes doesn't work and I have to log out and back in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The cost far outweighs the cost of managements time in schedule creation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main issue we're able to overcome with 7Shifts is better communication! There has been no other way to effective communicate between 100ish employees, across four companies. Another huge benefit is the availability function to manage 30 college students class schedules. We've cut our schedule creation time to 1/8 of what it used to be. Review collected by and hosted on G2.com.

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Crew Member
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The easy accessibility to my schedule and predicted hours Review collected by and hosted on G2.com.

What do you dislike?

Not seeing who else I work with and how supervisors can turn off the shift pool Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s most definitely worth it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps cover shifts and it gives me extra opportunities to pick up shifts. It also helps show the expected amount of hours I work for the week. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It makes schedule writing quick & easy. It enables our team communication and allows staff to make time off requests and trade shifts all from their phone app. Keeps us organized as a team. It syncs with our POS and really is a great tool for our business. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. It’s great. If there was anything perhaps the reporting features and set up to sync with our PoS could have been better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It saves us time, keeps on ur managers and team in bettter communication and our staff loves it too. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I appreciate the ability to see quickly the schedule of employees at a certain store on any particular day. Review collected by and hosted on G2.com.

What do you dislike?

There is not anything I dislike, but I am looking forward to a more 'real time' sales numbers throughout the day. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pay for it - it's worth it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier to schedule employees with it being their responsibility to add Availability themselves. Individual 'Availability' makes it less likely that I will wrongly schedule someone. Benefits are saving time! Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The platform is very user friendly, and they have provided me much help and support when setting up 7Shifts for my employer. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike I have is that they have tutorials for web, but none for mobile that I can find. I would like to have these as a resource for teaching the staff how to use the app. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A great value, especially if you're a Canadian based company, or a small business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are making it easier for our staff to access their schedules and request time off. We are hoping it will help us solve our issue of employees switching shifts without notifying the manager. Review collected by and hosted on G2.com.

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