Archy Reviews & Product Details

There are so many things I like about archy:

1. Integration- It's integration with Mango, integrated messaging, integrated with Pearl AI means that our team can use these services seamlessly. It's less passwords to memorize. It's making calls easier for my team since they don't need to ask patients for their names and spend time searching up accounts, it pops up automatically. The messaging is already linked to patients accounts which is awesome to keep communication clear. The automatic call notes make it very easy to screen and very callls.

2. Simplification- Archy really did a great to simplify the platform. It's very few clicks to add a patient in, adding addresses are really easy since it autofills from google maps. Forms send with. click of the button and can be automatically sent and linked to procedures. The ability to use a kiosk is amazing for our older patients that don't use phones. It's all very simple and intuitive. You can customize what part team members have access too which makes it easier to to train and easier to use.

3. Schedule guides- this saved my sanity, makes it easy to train non dental people how to book patients when there is a guide on the schedule.

4. Reporting- A lot of the reports I rely on are easy to access and quick to pull in the reporting tab. It's been nice being able to see the geopgraphic location of my patients on a map as I try to figure out where to expand to. (Actually changed our mind and direction on our second location.

5. Auto verification of insurance is very quick and accurate, has saved my insurance coordinator a lot of time.

6. Customer support has been great, they prefer to email unfortunately but they are thurough no matter how small or big the issue is.

7. Intra-office chat Review collected by and hosted on G2.com.

1. The ledger-it's easier now that's i've gotten used to it. You have to change your thinking about how the ledger works- different then most dental software. Similar to how a lot of trade/service business work. It took a lot of adjusting to get used to it.

2. Collections report- It's simple to pull but hard to verify and track things on it.

3. Transition from denticon- It's doable, it was worth it but it did not have anything other than patient name, last 5 appointments and contact information transfer from my previous PMS. Review collected by and hosted on G2.com.

I really like Archy because it's very user-friendly, or as I like to call it, easy like an iPhone. It's easy to look at a patient's chart or their billing by simply clicking the clearly labeled buttons, which makes everything self-explanatory and simple to use. As someone responsible for training others, I appreciate how easy it is to train new team members on Archy. It's very streamlined and organized, which makes the training process smooth and straightforward. I also like that it's a modern and up-to-date platform, with regular updates and new features being released, which gives me confidence that our feedback could influence future updates. Review collected by and hosted on G2.com.

I would love to see a dark mode feature because we're consistently staring at computer screens all day and a darker version would be easier on the eyes. I also want a feature where notes are date and time stamped with the person who edited it, so it's more transactional and we can keep accountability at the forefront. Lastly, I wish for more customization options as some things are currently locked out in this phase, but I'm hopeful they'll come up because there are updates and new releases all the time. Review collected by and hosted on G2.com.