Archy Reviews & Product Details

I like that their customer support is always there to help and the system is overall incredibly intuitive for offices and has good training which makes integration easier. They also take our feedback into account as well. Review collected by and hosted on G2.com.

I don’t love the billing/ledger side of things, but they’ve taken our feedback on this area and are working on updates to make it better for users. Review collected by and hosted on G2.com.

I love Archy's offline capture system because we can continue to take radiographs even during a shutdown. It allows us to keep seeing patients without disrupting the patient flow, which is crucial for us when there are internet issues or other disruptions. Archy is well compatible with MouthWatch, and we use this to take intraoral pictures. The initial setup of Archy was smooth and really easy, with the Archy team supporting our setup every step of the way. I believe every feature in Archy is perfect for our office. It's perfect software and user-friendly for any person, not only people with a dental background. Review collected by and hosted on G2.com.

Nothing in specific, Archy is an awesome software. Review collected by and hosted on G2.com.

There are so many things I like about archy:

1. Integration- It's integration with Mango, integrated messaging, integrated with Pearl AI means that our team can use these services seamlessly. It's less passwords to memorize. It's making calls easier for my team since they don't need to ask patients for their names and spend time searching up accounts, it pops up automatically. The messaging is already linked to patients accounts which is awesome to keep communication clear. The automatic call notes make it very easy to screen and very callls.

2. Simplification- Archy really did a great to simplify the platform. It's very few clicks to add a patient in, adding addresses are really easy since it autofills from google maps. Forms send with. click of the button and can be automatically sent and linked to procedures. The ability to use a kiosk is amazing for our older patients that don't use phones. It's all very simple and intuitive. You can customize what part team members have access too which makes it easier to to train and easier to use.

3. Schedule guides- this saved my sanity, makes it easy to train non dental people how to book patients when there is a guide on the schedule.

4. Reporting- A lot of the reports I rely on are easy to access and quick to pull in the reporting tab. It's been nice being able to see the geopgraphic location of my patients on a map as I try to figure out where to expand to. (Actually changed our mind and direction on our second location.

5. Auto verification of insurance is very quick and accurate, has saved my insurance coordinator a lot of time.

6. Customer support has been great, they prefer to email unfortunately but they are thurough no matter how small or big the issue is.

7. Intra-office chat Review collected by and hosted on G2.com.

1. The ledger-it's easier now that's i've gotten used to it. You have to change your thinking about how the ledger works- different then most dental software. Similar to how a lot of trade/service business work. It took a lot of adjusting to get used to it.

2. Collections report- It's simple to pull but hard to verify and track things on it.

3. Transition from denticon- It's doable, it was worth it but it did not have anything other than patient name, last 5 appointments and contact information transfer from my previous PMS. Review collected by and hosted on G2.com.

I really like the Pearl AI feature in Archy. It helps demonstrate the probing depth and shows cavities in color, which is great for patient education. Review collected by and hosted on G2.com.

I'd like to share some observations and suggestions based on my daily clinical use of Archy. These points focus on workflow efficiency and usability, especially in a busy practice where time and clarity are critical. First would be charting and odontogram visibility. Currently, watch indicators on the odontogram become obscured when a restoration, for example, a filling or a crown, is present. My suggestion would be if the watch indicator should remain clearly visible on the exact surface where it was placed regardless of existing or future restoration. Second would be the color differentiation in the odontogram, where some color codes are too similar, making it difficult to distinguish between statuses at a glance. My suggestion would be to use more contrasting colors. Number three would be editing recommended restorations. Editing treatment surfaces is currently not up to the mark, requiring deleting and reentering codes. My suggestion would be to allow dynamic editing of restoration surfaces. Number four is specific history tracking; there is no easy way to view the complete history of a specific tooth. Number five would be X-ray management and comparison, as selecting a new template each time images are taken makes longitudinal comparison difficult. Lastly, we did have many challenges during the transition period, particularly in transferring X-rays and dealing with customer service that was not readily available. Review collected by and hosted on G2.com.

I really like Archy because it's very user-friendly, or as I like to call it, easy like an iPhone. It's easy to look at a patient's chart or their billing by simply clicking the clearly labeled buttons, which makes everything self-explanatory and simple to use. As someone responsible for training others, I appreciate how easy it is to train new team members on Archy. It's very streamlined and organized, which makes the training process smooth and straightforward. I also like that it's a modern and up-to-date platform, with regular updates and new features being released, which gives me confidence that our feedback could influence future updates. Review collected by and hosted on G2.com.

I would love to see a dark mode feature because we're consistently staring at computer screens all day and a darker version would be easier on the eyes. I also want a feature where notes are date and time stamped with the person who edited it, so it's more transactional and we can keep accountability at the forefront. Lastly, I wish for more customization options as some things are currently locked out in this phase, but I'm hopeful they'll come up because there are updates and new releases all the time. Review collected by and hosted on G2.com.

The schedule layout is nice. I like the schedule guides Review collected by and hosted on G2.com.

I very much dislike the ledger and invoices. The text messaging features are very basic and not much we can customize. When we reach out for help a lot of times we are told that the features we are needing to utilize Archy better and never a current feature and can request it for a feature time. Review collected by and hosted on G2.com.

I love that everything is fully customizable! Their support team is always listening to their customers to help improve/streamline all processes! Review collected by and hosted on G2.com.

The only thing I do not like about Archy is the inability to create custom recalls. For example, our office does Saliva Testing, recommended 1x per year. We are not able to create a recall to notify us when they are due for a new test. Same with perio-charting. Review collected by and hosted on G2.com.