Netchex Reviews & Product Details

I like that I can manage employee information securely, and running payroll is very easy. Overall, it makes these tasks feel straightforward and well organized. Review collected by and hosted on G2.com.

Customer support hasn’t been great in the past. I’ve had to rely on email or chat boxes to get help, rather than having an account manager I can call and speak with directly. It has improved slightly, but support is still two time zones away from me, so when I need something urgently, there have been times I haven’t been able to get it. Review collected by and hosted on G2.com.

I appreciate that Netchex has streamlined the onboarding process by eliminating the need for sending out tons of paperwork for new hires. I love the easy access to information in the Knowledge Center which makes finding solutions quick and efficient. The ability to submit tickets quickly and have them addressed promptly is fantastic. Customer Service is top-notch and always very helpful and available when needed, and I never have to wait long for a response, which is awesome. The tutorials and on-demand trainings are also very helpful when I need a quick solution to a problem. Review collected by and hosted on G2.com.

Accruals need some work. It would help if the accruals would reflect the correct hours available regardless of being in the pay period that an accrual is set to renew. If someone has an anniversary date during the current pay period, the accrual plans will not show the new amount of hours available until after the payroll closes. This confuses the employees and HR is always having to investigate, answer questions regarding the discrepancy, and follow up to make sure the accrual is reflecting the correct hours after payroll has been processed. The initial setup was very tedious but doable. Review collected by and hosted on G2.com.

Netchex excels at client engagement, providing hands-on support and clear guidance through each module and process. Their team ensures you're never left navigating the system alone, making the platform approachable and user-friendly. Netchex offers extensive training resources and multiple channels of communication, all accessible through their platform, making it easy to get help when you need it. Overall, they’re a reliable and supportive HRIS partner. Review collected by and hosted on G2.com.

One area where Netchex could improve is in automating the payroll scheduling process. Currently, users need to manually enter pay period and paycheck dates. Additionally, the system requires an override to run payroll with next-day paychecks; it would be nice to have more flexibility in that aspect. Review collected by and hosted on G2.com.

The ease of online time keeping and payroll Review collected by and hosted on G2.com.

Sometimes it takes too long to get an answer when a support ticket is submitted Review collected by and hosted on G2.com.

The platform is intuitive and easy to use, even for team members who aren't tech-savvy. Customer support is responsive and knowledgeable, and the reporting features make it simple to track payroll, taxes, and employee changes. I also appreciate how seamlessly everything connects — from onboarding to benefits to time tracking. Review collected by and hosted on G2.com.

Some of the customization options for reports and user permissions can feel a bit limited, and updates sometimes roll out with little notice or explanation. That said, the team is usually quick to address any hiccups. Review collected by and hosted on G2.com.

EASY TO REVIEW PUNCH TIMES AND PTO. EASY TO REQUEST TIME OFF Review collected by and hosted on G2.com.

BEING ABLE TO MAKE CORRECTIONS THE NEXT DAY IF I MISSED A PINCH Review collected by and hosted on G2.com.

Most of the programs are part of netchex themselves and not a 3rd party. Review collected by and hosted on G2.com.

There's no much quality assurance or communication when products are released. When there are bugs, you do not hear back from anyone and months can go by. Sometimes, no one ever reaches back out. Review collected by and hosted on G2.com.

Netchex has been a game‑changer for our business. They helped us streamline our payroll and timekeeping by consolidating everything into one seamless system. Now we manage clock‑ins, payroll runs, tax payments, and new‑hire reporting all from a single platform—no more juggling multiple tools.

The automation has saved us tons of time and eliminated so many manual errors. Their team also handles all the tax filings and new-hire paperwork, taking a huge weight off our shoulders. And whenever we’ve needed help, their customer support has been fast, friendly, and effective. Based on feedback on G2, we’re not alone—many users report that Netchex “streamline[s] and centralize[s] HR and payroll processes,” saves time, and reduces errors. Review collected by and hosted on G2.com.

So far, there is no downside to Netchex. Review collected by and hosted on G2.com.

The system is fairly easy to learn and work with daily Review collected by and hosted on G2.com.

Netchex is slow on some pages, scrolls/thinks. System does not identify minors, would be helpful if it flagged employees that are minors. End of year tax delivery methods should be included in the onboarding process. It is costly to mail tax forms when MOST get returned, THEY should be delivered electronically or at least include the question in the onboarding process. Review collected by and hosted on G2.com.

Whenever I have a question, there are so many resources available to help me. I would definitely recommend it 10 out of 10. Review collected by and hosted on G2.com.

Nothing to dislike, very user friendly! Every step is easy to use! Review collected by and hosted on G2.com.