Trainual Reviews & Product Details

Trainual helps new hires be successful right off the bat, improve time to productivity, and boost engagement. This impacts overall team success. The shared documentation is easy to access, and there’s so much flexibility with the ability to embed files, videos, hyperlinks, and more. It’s also very easy to share changes and updates as things evolve. Without Trainual, my team and I would not be as successful in our work. The UI is great—simple to use and genuinely effective. Review collected by and hosted on G2.com.

There isn't much I dislike. It's a great product! Review collected by and hosted on G2.com.

Trainual has implemented several tools and data components that have streamlined employee onboarding and tracking. First off, Training Paths have simplified content assignment. With a custom template, I know each employee is getting access to the correct content, in the order it was designed for. Secondly, Trainual has updated the ability to review content completion and resetting previous completions as needed. Review collected by and hosted on G2.com.

Sometimes there are updates that I wasn't aware of, requiring me to figure out its implementation on my own. Trainual University is a helpful too, but it seems like some updates slip through the cracks on guiding users on how to best use them. Review collected by and hosted on G2.com.

Trainual allows me to create systems, and it is systems that make everything easier. The options within Trainual allow me to make it "my own" by creating groups and subjects and organizing the content.

One of the best parts is that our team "bought in" to using it and the users love it! Easy to find the information and training they are using it for. Someone on the team is in the system daily. Review collected by and hosted on G2.com.

Once I had the system designed and populated there have been no real downsides. The work has to go in on the front end learning the system and some trial and error on setting it up the way you ultimately want it to work and your purpose for using it in the first place. That's true of any new system and Trainual isn't immune to it. The training videos do make the process easier as well as the direct support I received from the support group. Review collected by and hosted on G2.com.

I really appreciate how Trainual saves time by reducing the need for in-person training. Staff can self-train using clear information on systems and processes, ensuring consistency and saving time on onboarding and new processes. I value Trainual's structured playbooks, step-by-step process documentation, and onboarding paths the most. They make it easy for staff to self-train, ensure consistency, and reduce the need for in-person training. Additionally, the initial setup was straightforward and easy to follow. Although it took some time to upload and document processes, the platform itself was intuitive and simple to implement. Review collected by and hosted on G2.com.

Updating and editing content can feel time-consuming at times, and the platform can be a bit rigid when processes change frequently. More flexibility and faster editing would improve the experience. Review collected by and hosted on G2.com.

We use Trainual agency-wide as our single source of truth. It powers everything from onboarding and SOPs to ongoing learning and development, so our team always knows how we operate and where to find answers. It keeps our processes organized, and it’s genuinely easy to use and update, which makes adoption across teams simple. Review collected by and hosted on G2.com.

I’d love to see a ChatGPT integration that allows users to ask questions and get clear, conversational answers pulled directly from our Trainual content. Review collected by and hosted on G2.com.

I use Trainual for onboarding new employees, HR policies and procedures, and as a 'wiki' for company operations. Trainual makes our content more digestible and easier to find, unlike our previous system, WorkRamp. The AI features are great, especially for content creation, enhancing confidence in finding information. I also like the 'rewrite' features, which allow me to adjust the writing style without altering the content. Additionally, Trainual transforms static content into a more engaging experience by embedding gifs and videos. Review collected by and hosted on G2.com.

I don't have any dislikes at this time. Review collected by and hosted on G2.com.

Trainual excels at taking scattered processes, institutional memory, and “this is how we do it” know‑how and turning it into clean, organized modules. For agencies like DOB, where workflows span multiple systems and teams, that structure is gold. Review collected by and hosted on G2.com.

Trainual shines with linear processes, but when you’re dealing with multi‑path workflows — like CRM scenarios, permitting exceptions, or role‑specific variations — it can feel a bit boxed in.

You sometimes have to get creative to represent real‑world nuance. Review collected by and hosted on G2.com.

I love that Trainual acts as an LMS in many ways. It's great for creating meaningful trainings and allows people to complete training on their own time. I appreciate that it serves as a great resource to ensure everyone stays on the same page. The ability to share via video and pictures, and break up content so it's not just long pages of manuals, makes it engaging. I also love that you can gauge understanding through tests, which adds an interactive element. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

I think it’s pretty limiting in the fact that participants can’t upload videos as a test response from their phone or photo library. It would be nice for participants to be able to record a video or upload from photo library on tests to demonstrate their understanding of the work. Review collected by and hosted on G2.com.

I like that it's easy to add content to Trainual. It's simple to add PDFs, links, GIFs, and spreadsheets, which makes it very easy to add the content we need. I also appreciate the visual appearance of the platform. Often we're adding PDFs for individuals to access easily, and they can download them without hassle. It's great to be able to update or trade them out if something changes. The links help us share videos and other resources with clients and candidates in one convenient spot. And we're strong in our GIF game, so it's great to have that consistency in how we communicate as a team. Review collected by and hosted on G2.com.

I think one of the biggest hurdles is finding information once it's in there. I've been working in it for almost four years now, and I still struggle with where information is kept. So I think there could be an easier way to see the information and easier ways to find the information. Maybe tabs at the top that's breaking down each section, more easily accessible and always visible. I do wish there was a better way for the person maintaining Trainual to flag information that needs updating. Review collected by and hosted on G2.com.

One thing I've liked about Trainual is that even though we've been using it for about a year with only one person going through it due to low turnover, it's convenient to go in and edit on a weekly basis if needed, making it fool-proof. I appreciate being able to reconfigure things, add some funny pictures to make the content more entertaining. It's been pretty easy to use, even for someone like me who's not very tech-savvy. I also find the step-by-step setup is straightforward and helps make procedures clear. Having the capability to add YouTube links is handy, as it lets our techs access short videos for quick learning in the field. We've been able to put codes in there that pertain to our work, and it's great for providing customers with reasons for pricing while ensuring techs are certified and trained. Review collected by and hosted on G2.com.

I wish there were better options to maybe put some more pictures in, and that could be me not doing it right. Review collected by and hosted on G2.com.