Gusto Discussions

Gusto

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Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together.

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# Is gusto payroll safe? Is gusto payroll safe? ##### Post Metadata

- Posted at: about 3 years ago - Author title: Pinned by G2 as a common question

- Net upvotes: 1

# What is Gusto used for? What is Gusto used for? ##### Post Metadata

- Posted at: about 2 years ago - Author title: Pinned by G2 as a common question

# How do you use gusto payroll? How do you use gusto payroll? ##### Post Metadata

- Posted at: over 2 years ago - Author title: Pinned by G2 as a common question

# Is there an app for Gusto payroll? Is there an app for Gusto payroll? ##### Post Metadata

- Posted at: over 3 years ago - Author title: Pinned by G2 as a common question

# What is gusto payroll? What is gusto payroll? ##### Post Metadata

- Posted at: over 3 years ago - Author title: Pinned by G2 as a common question

# Poor Customer Support No direct access to Customer Support unless you are the Gusto account holder. Our company has received many thousands of dollars for unspecified clients from Gusto and we have not been able to have anyone on the phone locate and give details of the monies they direct deposited. We will not be recommending Gusto to other payors - excessive wait times and lack of support. ##### Post Metadata

- Posted at: about 5 years ago

- Net upvotes: 5

# Why doesn't Gusto take responsibility and rectify the pay problems that they have caused? I work for Two Marines Moving. We are a Veteran Owned and operated Company that has been in business for 12 years. We have about 80 employees most of which are Veterans of the United States Armed services. For 11 ½ of those 12 years we have used 2 other payroll companies with no issues and were extremely happy. We recently switched to Gusto and have had nothing but a horrible experience. The most recent and worst of them all started two days ago on 3/11/2020. We were emailed from Gusto Customer Service that our Payroll had been deleted and that our CEO had to log into the system and fill out a 8655 Form in order to get our payroll processed on time and there was nothing else needed to be done from Two Marines Moving. He logged in immediately and upon viewing the document he noticed it was already signed and dated. We attempted to run the payroll and were unsuccessful. We again contacted Gusto to find out why this had happened, and they had told us that there was another document that needed to be signed along with the 8865 and that it was our fault for not noticing the form. We were then informed that the direct deposit portion of payroll will be ran a day later than planned for. We asked how Gusto could fix the mistake they made, and we were told they wouldn’t. We then had multiple levels of our management attempt to reach Gusto and fix the issue. Finally, our CEO had gotten on the phone to speak to a manager. We were again told that Gusto will do absolutely nothing and that because we had spent so much time trying to get our Veteran employees paid on time another cycle had lapsed and now they will get paid 2 days later than expected. We then informed all our employees of this mistake from Gusto and let them know that they could call their customer service to pass on any complaints. Several of our employees informed us that response given from the Gusto customer service staff was that “your management team did not process payroll on time” even though I have Emails from the customer service team at Gusto saying otherwise. How can you not only have one of the worst payrolls and customer service companies AND be liars at the same time? Is it company protocol to purposely not pay families due to the incompetence of your staff? ##### Post Metadata

- Posted at: almost 6 years ago

- Net upvotes: 3

# how do i work with a company that has such poor customer service ? what alternates are there in market ? ##### Post Metadata

- Posted at: almost 4 years ago - Author title: Corporate Technology, Operations and Product Management Executive escapee turned Entrepreneur

- Net upvotes: 2

# NJ 927 in your report line 9 and 10 numbers are missing WHY. When will a Gusto tax specialist be assigned to my case? For customers on the Core or Complete plan, your request will be assigned to a tax specialist within 2-3 weeks. For customers on the Concierge plan or Silver and Gold Accountant Partners, your request will be assigned to a tax specialist within one week. one or another, no service ##### Post Metadata

- Posted at: over 4 years ago - Author title: President / CEO

- Net upvotes: 2

# Can gusto withdrawal from my bank account While signing up for direct deposit with Gusto, it asks me to agree to allowing Gusto to transfer to (and from) my bank account. I'm not comfortable agreeing to this. ##### Post Metadata

- Posted at: almost 6 years ago

- Net upvotes: 1

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