SpotOn Reviews & Product Details

I find the flow from back of the house to front of the house with SpotOn's system very easy and intuitive, almost common sense to a certain extent. If you've used other POS platforms before, you'll understand it very quickly, which makes it easy to teach other managers how to create buttons, add discounts, and manage day-to-day operations. Review collected by and hosted on G2.com.

I think there's a strong opportunity for Spoton to expand its capabilities by developing a more sophisticated, built-in inventory management. Current inventory platforms onboarding is extremely labor intensive requiring hours of item mapping to align data across platforms. The entire process could be streamlined, if not eliminated, by leveraging the fact all this data already exists within SpotOn's BOH environment. Review collected by and hosted on G2.com.

SpotOn is a very user-friendly system for both front and back of house. The reporting is comprehensive, and the support has been incredible—special shout-out to Evan Gray, our Client Success Partner, who is outstanding and a very strong reason we stay with SpotOn. The integration options make a huge difference, and the competitive SaaS and rates also help in a tough market. On top of that, the system has been very reliable, with only minimal issues. Review collected by and hosted on G2.com.

We occasionally run into frustrating issues with the payment terminal connecting on some of our handheld devices. Another major problem for us is that we can’t transfer an OLO from one location to another when a customer accidentally places the order at the wrong location, which creates a lot of inconvenience. That’s a big issue for us. Review collected by and hosted on G2.com.

I really like how SpotOn is easy to use. The point of sale system is intuitive and highly customizable, which has been great for us. SpotOn allows us to set up kitchen items, buttons, add-ons, and notes sections, making it much easier to handle our complex orders and specific customer requests. This has enabled our kitchen teams to clearly understand what customers want, resulting in high-quality products. Having the rewards platform integrated with the built-in GoTo app is another thing I appreciate, as it ensures customers placing orders online can still benefit from rewards points. Plus, the ability to manage spending inventory through integrations really helps in streamlining our operations. Review collected by and hosted on G2.com.

There are a few redundant things within the system. Such as always having to hit apply payment before a customer can tap or swipe their card. It would be a lot easier if they were able to do that right away. Also, when you type in a guest's name, it doesn't tie it to the loyalty program and vice versa. When a customer already has an account with their loyalty program, and then you send the order to the kitchen, it doesn't auto populate the ticket to the kitchen with the name attached to the loyalty account. There are also two different locations for customer info and loyalty. There is no reason why those shouldn't be integrated into one seamless database. And it should automatically be able to pull up order history, all loyalty points issued, rewards, etcetera, in one simple location as opposed to two completely different databases that have to be separately attached to the order. Review collected by and hosted on G2.com.

I use SpotOn for the in-store point of sale, and it's a good POS. The card processing works reliably, and the hardware is solid. I find the loyalty setup pretty cool, and the reporting dashboard does exactly what a single location restaurant needs. Review collected by and hosted on G2.com.

The API access process is completely broken. It has been twenty-six days since the first request and I still don't have credentials. There's just a Google Form intake that starts another approval pipeline. There's no self-serve developer portal, no sandbox, no timeline. Support emails sometimes bounce back. If your business needs any sort of customer integration, you're at the mercy of internal handoffs, which is ridiculous. SpotOn is a closed loop system, making it really hard to integrate deeply for a single user experience without porting out to something else. Review collected by and hosted on G2.com.

The Onboarding and Training is proactive and always present. I've worked with a lot of different points of sale systems, and the only one that ever followed through with ensuring I knew what I was doing was SpotOn. Review collected by and hosted on G2.com.

Our clientele is rapidly evolving as younger generations start to mix in and the trends of "yesteryear" slowly creep back in, making trend prediction challenging. A perfect Guest Rewards program that keeps up with the different pieces of our collective customer pie is hard to imagine. I know SpotOn is on the case! Review collected by and hosted on G2.com.

There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are also able to integrate with our payroll and scheduling platforms as well as tip payouts to our employees. Review collected by and hosted on G2.com.

My only suggestion for improvement would be to provide a more basic user manual that new users can print out, rather than having it available online only. Review collected by and hosted on G2.com.

BEst part is that it is easy to use and POS layout makes daily transaction very simple for the staff and system runs very smoothly keeps all of it very organized from order to the payment and reporting tools are good and clear and helps to track the sales without going through any complicated menus Review collected by and hosted on G2.com.

some of the feature are very restricted without upgrade and kind of expensive and slow customer support during busy hours , small issue is that updates sometime changes the interface so people need time to adjust Review collected by and hosted on G2.com.

I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appreciate having Kaitlin Zimmerman as a dedicated asset to our account, as she helps expedite solutions to the issues we might have. Her support has been a game changer for us. I'm also glad that we chose SpotOn because, despite an early misunderstanding about credit card fees, the setup was easy, and overall, SpotOn has been a great fit for our needs. Review collected by and hosted on G2.com.

Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experience. Also, the sales individual initially told us all credit card fees were 1.9%, which wasn’t correct, and he should not have told us that. Review collected by and hosted on G2.com.

I really like SpotOn as a central hub for all our needs, including payments, orders, online ordering, reservations, marketing, and loyalty programs. The full reporting for all operational needs in one place is very useful, and the customer service is great for solving any problems or questions. I appreciate the continuous innovation of technology that SpotOn provides, making operations more efficient. The initial setup experience was incredible, with outstanding onsite personal training, and the installation was the easiest. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I like the ability to integrate other software platforms. SpotOn allows for online ordering, labor scheduling, and handling reservations, which all work together seamlessly. Review collected by and hosted on G2.com.

SpotOn reporting is problematic on food server analytics. I've complained for 4 years with no action to make reporting more actionable for coaching employees. The setup was brutal. Our team thought they were capable of doing it all themselves, but in fact they weren't. It took 6 months to straighten out the POS menu items. Review collected by and hosted on G2.com.