SpotOn Reviews & Product Details

SpotOn provides me with a comprehensive platform that combines POS, reporting, and customer engagement tools all in one place. I find the system easy to use, and it offers customization options that fit my business needs. The reporting features are especially useful, allowing me to monitor sales and inventory in real time. I’ve also found their customer support team to be responsive and helpful, both during the initial setup and whenever I’ve needed troubleshooting assistance. The installation process is straightforward, and their support team, along with on-site technicians, have been incredibly helpful throughout. Review collected by and hosted on G2.com.

The pricing structure becomes confusing when you start adding extra features, and the overall cost can increase rapidly. The system sometimes experiences glitches and relies significantly on a stable internet connection, which can be problematic during periods of downtime. Additionally, it takes some time to become familiar with certain advanced features. Review collected by and hosted on G2.com.

the timekeeping element with Teamwork is the biggest advantage to other systems. the interface and access are ok- but not as good as other POS Systems Review collected by and hosted on G2.com.

It's lack of integration. Opentable is a major one, but there are other systems that people have developed to make operators lives better. It's a young industry to have specialized reporting programs and it's lack of direct integration with delivery apps put it at a disadvantage. Spoton doesn't carry enough market share or exposure to eliminate them so we are left purchasing and piecing it together vs. other POS Systems that play well with so many other programs and platforms. Review collected by and hosted on G2.com.

Back end is intuitive. Non handheld devices have been easy to use and very few issues. The 6 is because of the handhelds. They are not dependable.

Also, Jonathan and Alina are rock stars. I’d have moved to another platform if it wasn’t for them Review collected by and hosted on G2.com.

Handhelds are awful. The switch to RPOS was challenging as it happened during our busy season and it seemed like a forced change. Calling for low level tech support should not take 3 minutes before you get to speak to a human. We don’t have 3 minutes when a device is down. Review collected by and hosted on G2.com.

I find SpotOn as a Point of Sale (POS) system phenomenally wonderful for my business transactions at Slappy's, Slawdog, and Sandwich. I love the platform's ease of use, highlighting how easy it is to read, understand, and train other staff members. The straightforward interface is user-friendly and facilitates training new employees, which means we spend less time in training mode and more on actual sales activities. SpotOn’s integrations, especially the seamless connection with DoorDash, are easy to use and make managing different menu ideas, price adjustments, and menu descriptions a breeze. I appreciate the ease with which these integrations enable us to streamline operations effortlessly. Moreover, SpotOn has delightful back-of-house features and makes the process fun and exciting to learn and use, minimizing the strain operations can have on the business. I am particularly impressed by the outstanding customer service I received from Justin Kitschka, making the learning and training process extremely smooth. SpotOn also provides useful tools for integration with QuickBooks, making payroll, end-of-year taxes, and other financial tasks manageable with their wonderful plugins. Additionally, when I compared SpotOn with another product, Clover, I found SpotOn to be significantly better because it can streamline our transaction processes, offering us a more professional feel. Furthermore, the initial setup was very easy, supported by excellent customer service and helpful resources like webinars and YouTube training videos. These features supported a smooth transition to SpotOn, allowing quick resolution to any questions we had, often via telephone, Internet, or in-person assistance from a SpotOn representative. Lastly, my positive experience is underscored by my interest in becoming a SpotOn salesperson, showing my eagerness to help others experience the advantages and freedom of SpotOn. I would rate SpotOn highly and recommend it with confidence. Review collected by and hosted on G2.com.

I do think that there are a few fees that could be maybe absorbed into the price of other things. We do pay the monthly fee on top of the daily fee. We also have a SpotOn capital loan, so we pay the interest there. And then we also have a maintenance fee. So there's quite a bit of fees when almost 80% of our sales are electronic card payments. Maybe if SpotOn were to offer a discount for card-only businesses as an incentive, that might be something as we move toward a cashless society. Review collected by and hosted on G2.com.

The best part about spot on are the trainers. The team of trainers that we had were very effective, communicated well and were open to all inquiries. They had a lot of patience which was key in the education of the staff Review collected by and hosted on G2.com.

The part that i dislike the most about SpotOn and its not the fault of the product or the system. Because of my vision it is difficult to read the hand held device at times. That is on me though. For my own physical vision--i need to use the hard device vs the handheld. Review collected by and hosted on G2.com.

Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from Ivan Monroy, whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Review collected by and hosted on G2.com.

One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Review collected by and hosted on G2.com.

I appreciate the great support team provided by SpotOn, especially the efforts of the regional manager, Michael, who ensured solutions to our issues by replacing broken handhelds. The support team’s responsiveness is commendable, as they handle concerns promptly and efficiently. Additionally, the initial setup of SpotOn was impressive due to the knowledgeable technician who made the process easy and quick, ensuring a seamless transition to using the system. These aspects contribute significantly to the overall positive experience with SpotOn. Review collected by and hosted on G2.com.

I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback for my restaurant's operations. Although the regional manager resolved the issue by replacing broken handhelds, the initial problem of not being able to take credit card payments caused disruptions. Review collected by and hosted on G2.com.

What I like best about SpotOn is how easy and seamless everything is to use. From the moment we started at The Nile Bar & Restaurant, the implementation was smooth, and Lucky made sure our entire team understood the system. He even came out in person to train our staff and then held a separate training session for our managers, which helped us get comfortable using all the features right away.

The platform itself is user-friendly and integrates well with our daily operations. We use it every single day for everything from processing payments to tracking sales and managing reports. The number of features it offers has made running the bar much more efficient without being complicated to manage.

Most importantly, the customer support has been outstanding. Any time we’ve had a question or needed guidance, Lucky and the SpotOn team have been quick, responsive, and patient — something that’s rare to find. It’s a system we depend on constantly, and it’s made our operations faster, smoother, and more organized. Review collected by and hosted on G2.com.

There really isn’t much to dislike about SpotOn, especially with the support we’ve received from Lucky. If I had to mention one thing, it would be that there are a few features I wish they would add to make the system even better.

That said, it’s clear that SpotOn is constantly evolving and growing, and we’ve already seen them make updates that improve the overall experience. Plus, Lucky has been amazing about walking us through new features and keeping The Nile Bar & Restaurant up to date whenever changes are released. Review collected by and hosted on G2.com.

I like that it’s pretty user friendly. The way it’s set up was done well by the spot on team, and menu items and functions are fairly easy to find. I also think it crashes less than others as I haven’t experienced it go down and even though I also like toast, I think toast loses its connection a lot which is not convenient during service. That hasn’t happened with spot on and I like that it seems more reliable. Review collected by and hosted on G2.com.

My only real complaint about the system is the payment, I dislike that it’s 2 steps but otherwise it’s quick and simple to learn.

Sometimes the cash drawer won’t open even if I hit no sale. I’m not sure if this is on purpose but it’s also inconvenient as we don’t keep a key in the drawer at my bar. Review collected by and hosted on G2.com.

We moved to Spoton to shorten our tech stack and it has done just that. Everything runs smooth and is tied well together between our website and online ordering, the value is there. We are saving $700 a month alone by switching and moving multiple tech stacks into one spot, pun intended.

The system is much faster than our old system was and has been chugging along without issue since we launched. Review collected by and hosted on G2.com.

As a Pizzeria it was a bit cumbersome to get set up, but our rep, menu consultant, and tech support were all very patient and got us to where we needed to be ultimately. Then again most POS are hard for pizzerias unless it was specifically built for one, but we have been giving feedback for other owners going forward to help out. Review collected by and hosted on G2.com.