--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 12233 scale: '5' date_modified: '2026-08-05' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 12,233 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Effortless Time-Tracking for Contractors **Rating:** 4.5/5.0 stars **Reviewed by:** Steffany W. | Email Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gusto?** I use Gusto to log my hours as a 1099 contractor, and it saves me from having to manually log my hours via a spreadsheet. The time-tracking is so simple. I can either 'Clock in' to start tracking my time automatically, or manually input my hours into the time tracker. Either way, it auto-saves my time so I don't have to remember to hit 'save'. At the end of the week, I don't have to submit anything; it automatically submits my timesheet. Moving solely as a contractor and just submitting via Gusto makes it so easy. The initial setup was very straightforward without any issues, allowing me to get set up and log hours in no time. **What do you dislike about Gusto?** There is nothing I dislike at this time, but if I were to say something, it would be that it sometimes logs me out mid-time tracking so I have to make sure I recall when I started working. That said, it's easy to adjust time in the timesheet so I can always fix what went wrong. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to log my hours, saving me from manually logging via a spreadsheet. Time-tracking is simple and auto-saves, which means I don't have to remember to hit save. Setting up Gusto was straightforward, helping me get started quickly. ### 2. Gusto Is The Best For Effortless Payroll Management, But Needs Better Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Grisha A. | Office Support ll, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gusto?** What I truly love to use is Gusto's autopilot payroll engine paired with the employee self-onboarding portal. It's been incredibly efficient for our regular salary staff because the platform calculates deduction checks and executes the entire payroll run automatically without needing a manager to manually click an approval button. This has made my work incredibly easy and saved a lot of unnecessary time by eliminating the repetitive biweekly cost of manual data verification. I think I have saved almost 30% of my time from doing it manually. The onboarding portal and autopilot engine make it easy for new employees since they need to input their own banking details, tax withholding preferences, and document signatures before their first day. The system automatically integrates their health premium selections into the payroll ledger, so tasks like chasing down paper W-4 forms or typing routing numbers into a system are avoided. This completely drops our payroll processing overhead down to zero while keeping our records perfectly accurate. **What do you dislike about Gusto?** What I dislike with Gusto is with the custom payroll reporting and historical geo filtering tools. Because it is very confusing if finance needs to pull a highly specific report such as cross-referencing workers' compensation classification codes again, dynamic department level project allocation text over an unusual time frame. The dashboard interface feels clunky. It often forces you to spot massive, messy CSV files to clean and pivot the data manually in Excel. They need to add more fluid, customizable drag and drop reports for advanced financial auditing. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to eliminate the hassle of multistate payroll tax compliance, automating calculations and tax filings. It saves 30% of my time by handling payroll runs automatically without manual approval, making my work easier and more efficient. ### 3. Effortless Payroll and Time Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyanne M. | Front Desk Agent, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gusto?** I use Gusto at work to clock in and keep track of my pay and hours, which is really helpful. I love the quick pin for clocking in and out; it saves me the hassle of remembering long passwords. I also really appreciate being able to see how much my paycheck will be before it hits my account. Gusto gives me the opportunity to check my hours before payroll is submitted to ensure there are no mistakes, which ensures I get all my pay when I'm supposed to. I'm enjoying everything about Gusto, especially being informed about my pay and hours and accessing that information anytime I want. The initial setup was very easy and took no time at all, and I even helped other co-workers complete theirs. **What do you dislike about Gusto?** No complaints at all! I’m really enjoying everything Gusto has to offer so far, and it’s been a great experience overall. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to clock in and track my pay and hours. I can edit time if I forget to clock in or out and check my hours before payroll to ensure accuracy. The quick pin eliminates long passwords, making clocking in and out easy. ### 4. Our quarterly tax filings stopped being a nightmare **Rating:** 4.0/5.0 stars **Reviewed by:** Fabien L. | HR Operations and Onboarding Coordinator, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Gusto?** The automatic filing of taxes is a huge bonus in itself...I don't have to worry anymore about not filing on time or calculating withholdings correctly. Seamless employee onboarding as well - once I start an employee, they have their paperwork, direct deposit, and benefits enrollment all in one digital process, saving me hours per hire. **What do you dislike about Gusto?** The pricing can be confusing as well; some of the more rudimentary things on the platform, such as advanced reporting or multi-state tax filings, are required as part of a more expensive plan. I'm also run into snags when customer service is at its busiest (e.g. during the holiday season), and then the time it takes for them to respond is longer than it should be. **What problems is Gusto solving and how is that benefiting you?** No need to panic at the last minute for tax deadlines. But time saved is enormous as well - what used to take half a day can now be completed in under an hour, including report review. Even benefits administration, which was previously email back and forth, is now self-service for employees. ### 5. Everything in One Place for Hours, Documents, and Paystubs **Rating:** 5.0/5.0 stars **Reviewed by:** Aleeyah H. | Senior Peer Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Gusto?** I like how easy it is to find everything in one place—tracking hours, accessing documents, and looking up past paystubs, etc. **What do you dislike about Gusto?** The phone app is a little less easy to use when it comes to entering hours. For some reason, it doesn’t feel completely the same as the rest of the experience. **What problems is Gusto solving and how is that benefiting you?** I like being able to keep my records in one place that I can always come back to. It’s also helpful to see how my hours add up as I manually enter my work time. On top of that, I can plan my budget a few days ahead because it gives me an estimate of my paycheque. ### 6. Handles the payroll side so well that the gaps elsewhere stand out more **Rating:** 4.5/5.0 stars **Reviewed by:** Imadah A. | Information Technology Assistant 1, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Gusto?** What I most appreciate is Gusto's bill pay feature, which I didn't expect to find in a payroll tool. It has become a feature I check weekly. Managing vendor payments alongside payroll from the same dashboard reduces the number of logins and places to check when closing out a week. As a small business owner juggling multiple responsibilities, having one less system to manage is incredibly valuable. I find it really easy to use Gusto for payroll management. It saves time and prevents errors from typos, miscalculations, or missing information. Everything being accessible on one dashboard means I only need to open one software to manage payments for both employee payroll and vendor management, which is much easier than using multiple different software. **What do you dislike about Gusto?** I dislike the workflow automation in Gusto. The set of payroll automation is noticeably thin compared to what competitors offer at a similar price. When someone gets a pay rise or moves from part-time to full-time status, there's no trigger to automatically update anything. All follow-up actions have to be handled manually, which adds up as the team grows. Gusto, being a platform that automates payroll, should extend the same logic to HR events. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies onboarding by replacing paper forms with a digital link, saves admin work, and automatically handles complex payroll calculations. ### 7. Easy to Use, Great Value Payroll for Early-Stage Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Kim P. | Early-Stage, Innovation Economy, Midwest, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gusto?** It was easy to use, the brokerage benefit options were great because it catered to my budget. We received onboarding support and the software itself performed fine. At times, it can be overly complex in running payroll but I used the onboarding materials to help. The pricing also is better than most options out there especially for early stage startups. **What do you dislike about Gusto?** It was difficult to figure out what taxes were owed when because Gusto uses an outsourced firm. It would be much easier if Gusto had literature or an AI to help navigate taxes especially for remote teams. **What problems is Gusto solving and how is that benefiting you?** It was helpful to roll out all types of benefits to the team. It allowed me to have transparency in the budget. ### 8. Easy to Navigate with Excellent Features **Rating:** 5.0/5.0 stars **Reviewed by:** Juan C. | Financial Reporting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gusto?** Gusto is very easy to navigate, and I can make manual adjustments to payroll when needed. I had never used a payroll system before, but Gusto made the whole process feel really straightforward. Adding new employees and removing them has also been painless. **What do you dislike about Gusto?** The monthly pricing is reasonable, but I don’t like that you also have to pay $5 per person on top of the fixed monthly fee. If you have many employees, this can get expensive. **What problems is Gusto solving and how is that benefiting you?** Running payroll is very fast and easy with this. It only takes me about three minutes to complete payroll each time. It also has multiple check figures before submitting. One of the examples is that if I forget to choose an employee, Gusto will notify me before processing payroll. ### 9. Intuitive and Affordable Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota L. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Gusto?** I really like Gusto because it's intuitive and affordable, which is important for our nonprofit with limited staff time and budget. Gusto not only handles the process of paying employees but also takes care of all the quarterly filings, keeping us in good standing with both federal and state agencies. This allows us to focus more on what’s most important for our organization. **What do you dislike about Gusto?** I find their documents feature to be somewhat unintuitive, and it seems like we're very often uploading the same documents for employees to review and sign. In addition, I always find it difficult to configure their annual employee review cycle. I feel like that part of the program could be improved. **What problems is Gusto solving and how is that benefiting you?** Gusto handles all our payroll and compliance, automating quarterly tax filings and simplifying vacation tracking. It acts as our HR department, saving us time to focus on what matters. It's intuitive, affordable, and keeps us in good standing with federal and state agencies. ### 10. Easy to Learn, User-Friendly Payroll with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya H. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Gusto?** I had no idea how to use payroll software, I love how easy it was to learn how to use Gusto, I did a google search, watched a few videos and now I think its such a great, user friendly service. The customer service is also very good. **What do you dislike about Gusto?** There is nothing I specifically dislike about Gusto, I wish the website layout for forms and documents were a bit easier to find, but thats being critical, because overall I really love Gusto. **What problems is Gusto solving and how is that benefiting you?** It allows me to run payroll for the company I work for, it helps with tax forms, it keeps everything together and makes it a lot easier. ### 11. Effortless Time Tracking with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Gusto?** I’ve always liked how easy Gusto is to use. I especially appreciate being able to clock my hours retroactively, which makes things a lot easier for me. I can simply go in afterward, enter the hours I worked, and even add small notes so it’s clear what I worked on. Getting everything set up was also super easy, and I didn’t run into any difficulties. **What do you dislike about Gusto?** Nothing—the system works really well overall! **What problems is Gusto solving and how is that benefiting you?** I use Gusto to track and log hours for my job. It’s easy to use, and it lets me enter hours retroactively and add notes for extra clarity. I’ve never had to contact customer service, which feels like a testament to how well the platform works. I log in once a week and retroactively enter the hours I’ve worked. I also like that I don’t have to clock in and clock out—I can simply add my hours. On top of that, I can attach notes to each entry so everyone knows exactly what I was doing during that time. Overall, it works great. ### 12. Efficient and User-Friendly Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Zgagu Zeegie N. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Gusto?** I like Gusto’s clear breakdown of pay, it makes it easy to see exactly how much I’ve earned per pay period and month, which is really helpful. I also found the initial setup very straightforward, which made the whole experience smooth from the start. **What do you dislike about Gusto?** I don’t have any major dislikes about Gusto at this point. From what I’ve seen, it’s a well-regarded platform. If anything, I’d just say that like with any system, there can be a bit of a learning curve at first, but I’m comfortable picking up new tools quickly. **What problems is Gusto solving and how is that benefiting you?** Gusto solves the problem of unclear and complicated payroll by providing a simple, transparent breakdown of my earnings. It benefits me by making it easy to track exactly how much I’ve made each pay period and monthly, which helps me stay organized and manage my finances more confidently. It also simplifies the payment process overall, so I don’t have to worry about delays or confusion. ### 13. Our initial deployment went smoothly and completely automated our tax filings **Rating:** 4.5/5.0 stars **Reviewed by:** Corentin P. | Office Administrator, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gusto?** The user interface is very easy to use and the payroll process is a breeze each and every time. I just cannot get enough of the fact that all of the complex tax filings are done in the background and seamlessly. It's awesome when you're onboarding new employees; they can create their own profile and direct deposit in seconds with the self-service portal. **What do you dislike about Gusto?** Customer support is incredibly slow - sometimes takes days for response which delays our entire operation when we have urgent payroll errors. Reporting is very restricted and I have to export raw data to a spreadsheet to obtain any analytics of value. **What problems is Gusto solving and how is that benefiting you?** Our manual payroll runs are tedious, time-consuming, and prone to errors, Gusto has completely eliminated all of this busy work. It brings together all our employee documents and contracts in a single secure digital vault, putting an end to the lost paperwork chaos. ### 14. Gusto Makes Payroll and HR Simple, Centralized, and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** K K. | RBT, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gusto?** I like using Gusto because it simplifies payroll and HR in a way that’s actually easy to manage day-to-day. Everything is centralized—from payroll processing to tax filings—so it saves time and reduces the risk of errors. It also has a clean, user-friendly interface, which makes it easy for both me and employees to navigate without constant back-and-forth. **What do you dislike about Gusto?** What I don’t like about Gusto is that it can feel limited when you need more customized features or complex reporting. Some tasks that should be simple—like making adjustments or pulling specific reports—can take extra steps. It can also get expensive as you add more employees or features, and customer support isn’t always as quick or hands-on as I’d like when something urgent comes up. **What problems is Gusto solving and how is that benefiting you?** Gusto solves the problem of managing payroll, taxes, and basic HR tasks in a streamlined, centralized system. Instead of handling filings, calculations, and compliance manually, it automates everything—reducing errors and saving a significant amount of time. This benefits me by letting me focus more on running the business and helping clients, rather than getting stuck in administrative work, while also giving me confidence that payroll and tax obligations are being handled correctly. ### 15. Effortless Expense Tracking with Gusto, But Needs Banking/DD Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Domenic H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** I use Gusto mainly to log my work hours, record my work-related expenses, and direct deposit. It solves the problem of not having to go to the bank to deposit a check and deal with different platforms for different things, especially expenses. Gusto has a very clean UI which solves the complexity issue. I love how simple expense tracking is; it makes life so much easier to just snap a receipt and upload. The initial setup was very easy, and I loved the auto emails and reminders. Everything from a UI and UX aspect was spot on. I cannot say anything negative. **What do you dislike about Gusto?** I do not like how I am only able to link one bank account. It would have been nice to have the option to link many bank accounts and automatically split my paycheck. **What problems is Gusto solving and how is that benefiting you?** Gusto eliminates trips to the bank by enabling direct deposit, consolidates different platforms into one, and simplifies expense tracking with a clean UI, making life easier. ### 16. All-In-One HR Solution with Easy Time Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jada O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** I like how Gusto makes everything simple, especially handling time corrections and changes. It's great that employees can leave a note if they miss a punch or clock in or out at the wrong place, and I can automatically fix it without having to go and find someone. The initial setup of Gusto was pretty easy and intuitive, and whatever you don't understand, it prompts you step-by-step on what you need to do in that particular setting. I also appreciate that Gusto acts as a one-stop-shop for various tasks like payroll and time tracking, making it really convenient for managing everything in one place. **What do you dislike about Gusto?** The only thing I would possibly add to Gusto, if applicable, is improving the new hire onboarding process, making it a little swifter. And sometimes it lags, but that could be an issue with online stuff. **What problems is Gusto solving and how is that benefiting you?** I use Gusto as a one-stop shop for everything like payroll and time tracking, simplifying processes and having one software to handle it all. ### 17. Effortless Payroll Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gusto?** I like that Gusto is very easy to use, especially the home screen, which makes it quick to see all the information about our employees, including how they are paid. I really appreciate being able to completely customize all of the reports and the options on how to download them. It's also great that all taxes and files are reported and filed for me. The customer support is very helpful; they sat on the phone with us during setup, which made the process very easy. I also enjoy all of Gusto's features that are great for an employer. **What do you dislike about Gusto?** I don't have any complaints. If we run into an issue, customer support always solves our problem. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies payroll, handles taxes, and files quarterly reports for me. It's easy to use and helps me access employee information quickly, customize reports, and download them efficiently. ### 18. Seamless, Transparent UI That Keeps Health, Retirement, and Paychecks in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** I really like the UI. I like that all of health, retirement, and paychecks are all in one location. I also really like how seamless the notifications are with the correct transparency. **What do you dislike about Gusto?** I don't like that it's light on details sometimes. (e..g I don't understand why I can only contirbute $1800 to my HSA). I also don't like how they've increased my fees for my 401k, and that they're relatively unreachable at times. **What problems is Gusto solving and how is that benefiting you?** It's allowing me to understand and see how I can be paid easily. It also provides me with the platform to know how to invest / access healthcare. ### 19. Gusto Makes Payroll Simple and Stress-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Gusto?** The platform is very user-friendly and makes managing work hours simple and efficient. Clocking in and out takes just a few seconds, whether I'm using my computer or mobile device, and it's easy to track my hours and timecards. One of my favorite features is how straightforward it is to request time off. The process is quick, approvals are easy to follow, and I can always see my available balance without having to ask anyone. Everything is organized in one place, making payroll, attendance, and time-off management stress-free. Overall, Gusto is reliable, intuitive, and saves a lot of time. I would highly recommend it to any company looking for an easy-to-use workforce management and payroll solution. **What do you dislike about Gusto?** At this time, I don't have any significant suggestions for improvement. Gusto has been easy to use, reliable, and provides all the features I need for managing my time, attendance, and time-off requests. My overall experience has been very positive. **What problems is Gusto solving and how is that benefiting you?** usto is solving the hassle and complexity of managing payroll, benefits, and time off—all in one place. It eliminates the need for multiple systems or manual tracking, which saves time and reduces errors. For me, it means I don’t have to worry about whether my pay is processed correctly, and I can easily access everything from my paycheck details to PTO balances right in the app. It’s also helped my employers stay compliant and organized, which creates a smoother experience for everyone on the team. **Official Response from Chelsea B:** > Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Gusto has made payroll, benefits, and time off management simple and stress-free for you. It's great to know the platform has supported you across different roles and companies, and that the onboarding, integrations, and day-to-day use have all been smooth. We appreciate you taking the time to share your experience! – Chelsea B Gusto Client Relations Team ### 20. Effortless Payroll and Tax Management **Rating:** 5.0/5.0 stars **Reviewed by:** Accounts P. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gusto?** I like Gusto's user interface because it makes traditionally complex and boring tasks feel intuitive. I don’t need a manual or degree to use it, and it's easy to set it and forget the payroll. The integrated benefits and worry-free tax filing are great, and their automated tax filing and compliance management help save time. I also appreciate the employee self-service features, which streamline reimbursement and onboarding processes. The initial setup was very easy, just filling everything online. Overall, Gusto offers user-friendly and affordable services, which prompted me to switch from local services. **What do you dislike about Gusto?** Nothing. It is all good for now for me.. **What problems is Gusto solving and how is that benefiting you?** Gusto automates tax filing, manages compliance, and simplifies onboarding and employee reimbursements. I love its intuitive interface and seamless payroll functionality, making complex tasks easy without needing a manual. ### 21. Effortless and Professional Payment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** I like how Gusto makes it easy for me to receive client payments in a simple and reliable way. The payment process is smooth, and I can clearly track when a payment has been sent and received. It feels professional, organized, and easy to use, especially when working with clients. The fact that I don't have to deal with complicated setups and can easily see the payment status gives me confidence that payments are handled properly. The initial setup was very easy, and the instructions were clear. **What do you dislike about Gusto?** I don't have any major complaints. If I had to mention one small improvement, maybe the payment status notifications could be a little more detailed. **What problems is Gusto solving and how is that benefiting you?** Gusto makes receiving client payments easy and reliable. The payment process is smooth, tracking is clear, and it feels organized and professional, reducing back-and-forth with clients. ### 22. Simple, Easy-to-Use Payroll with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa C. | CPA Administrator/Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Gusto?** I like Gusto because it’s simple in the best way: it’s easy to use without feeling stripped down, and the pricing feels reasonable for what you get. They also have a great referral program, which is a nice extra perk. **What do you dislike about Gusto?** I like Gusto overall, but there are a few downsides. I find their website harder to navigate than it should be—even as someone who’s tech-savvy, it can take too long to find basic information. While they offer strong referral incentives, they’re not always implemented as advertised. Customer service is also difficult to access online, and I’ve had situations where multiple reps reached out at once and marked an issue as resolved before I could respond, which feels overwhelming and doesn’t actually fix the problem. **What problems is Gusto solving and how is that benefiting you?** They help me meet my payroll compliance requirements, and through them I found a simple 401K plan that I can contribute to. ### 23. Great one stop shop **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob M. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gusto?** I was pretty excited to see the April integration with taxes. Even though it still has a few kinks to work out—especially around web browser functionality—it’s great to see it integrated. I also really like the one-stop-shop aspect. Overall, I like the complete package of Gusto, including how seamlessly it lets you split checks. From my perspective as an employee, it was also really easy to sign up and get everything sorted out. **What do you dislike about Gusto?** The April tax integration can be difficult to navigate, especially when moving between different sections of the tax form. It’s not always easy to tell where you left off, and once it’s submitted, it can be hard to follow up or track what happens next. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll, time off, and other work-related tasks really convenient, and it helps keep everything in one place so it’s easier to manage. ### 24. Intuitive, User-Friendly Payroll Solution with Room for Support Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Gusto?** I love how easy Gusto is to use and how intuitive it is. It’s really user-friendly, and I have really enjoyed that about it. The payroll trends feature is great for helping us with projections, and it's pretty self-explanatory, making it easy to use even for team members who struggle with technology. During our onboarding and payroll setup, the Gusto team was really helpful and responsive, ensuring everything was set up quickly and successfully. I like that Gusto gives you accountability by sending reminders as an admin, making sure you don’t forget anything and keeping everything on track. The report feature is also something I like as it helps our CFO with projections and financial models. **What do you dislike about Gusto?** Sometimes when there are issues that need to be fixed, we have a hard time getting a hold of someone to help us. So that's been the main thing. It's just the response when we need support quickly. That's really all. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to simplify payroll and ensure compliance, making it easy for employees to log time and manage documentation. It's user-friendly and helps with financial projections through payroll trends. The setup was easy with solid support. ### 25. Fast, Knowledgeable Payroll Support You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Suseela S. | Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** Whenever I've had a weird payroll question (like handling a bonus or a mid-year state move), their support team has been fast and actually knowledgeable, not just reading from a script. **What do you dislike about Gusto?** As we've added more employees, the per-person pricing adds up faster than I expected. It's great at a small size but gets pricier as you scale. **What problems is Gusto solving and how is that benefiting you?** As we've hired across different states, Gusto handles the multi-state tax registration and compliance automatically. That's a problem we simply couldn't have solved ourselves without hiring a dedicated HR person. ### 26. Easy, Refreshing Time Tracking with a Simple Interface Across PC and Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Gusto?** I like how easy it is to manage my time tracking. I've used old corporate time tracker apps and gusto has been a breath of fresh air. I'm glad I can access it from my PC or phone - wherever I'm working at the time and it has a great simple interface. **What do you dislike about Gusto?** It's more of a niche point but I wish they had a simple export view to get all of your hours for the year without having to wait for tax time. Apparently it is possible but it has to be enabled from your employer side - but as a 1099 worker I feel like this should be by default. There's no reason it shouldn't be visible for us. **What problems is Gusto solving and how is that benefiting you?** Tracking work time shouldn't be adding work time and Gusto helps save time by. not being ADP. ### 27. Clean, Fast Payroll Platform with Easy Onboarding and Cash Flow Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Gusto?** The clean interface makes it easy to find what I'm looking for. I like how I can switch between companies without having to log in and out. The onboarding process was simple. I like how it connects to my bank account to alert me if there isn't enough cash flow to cover payroll. The price is better than other services I've used (ADP). The site loads quickly, and I've never had any issues with its performance. **What do you dislike about Gusto?** I was charged early on for the enhanced customer service option and it was hard to get it resolved. I found dealing with the AI chat frustrating. **What problems is Gusto solving and how is that benefiting you?** Before Gusto, I used ADP. It was very hard to navigate and understand. With Gusto I feel like I have a better sense of what is being paid out, so I am more confident in my reporting. ### 28. Easy Time Tracking and Payroll, with Stress-Free CA HR & Tax Filings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Gusto?** I love the time tracking feature with Gusto. Save a lot of time when running payroll. Everything felt easy to figure out as a first time business owner with employees. I love that they file state-required HR & tax form for me, especially in the state of CA where there are so many different things to file and keep track of. **What do you dislike about Gusto?** Sometimes navigating the site itself can be confusing, like too many options and it gets overwhelming. That may be a me problem rather than a them problem though. **What problems is Gusto solving and how is that benefiting you?** Gusto solves some of my HR & tax form problems. I don't have to manually file a lot of required forms when it comes to quarterly taxes or new hires, they do it automatically so I'm always in compliance. They also do time tracking and it uploads directly to the payroll. This saves me time and money. ### 29. Contractor payments stopped being a mess **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | HR Operations and Benefits Administrator, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Gusto?** No more late-night scrambles to get Payrolls done on time or be too late to do the tax filings: The automated Payroll Runs are a game-changer. I just find it cool that Gusto does all of this calculation and process and even synchronizes with our time tracking tool, so that hours just flow into payroll. Another one that stands out from the rest is the employee self onboarding, where new employees can fill in details, sign documents and organise onboarding benefits without me having to track down the new employee. **What do you dislike about Gusto?** It may be a little hard to understand that sometimes, if you just want a little more advanced HR functionality, it'll cost you to really step up to a much higher-priced tier. I have also seen some hiccups in customer service during high season – fill in the blanks – tax season. **What problems is Gusto solving and how is that benefiting you?** Our payroll was a chaotic combination of spreadsheets, manual tax computations and hoping I hadn't forgotten something. Now, the tax filing, tax payments, and records are all automated, and after setting it up, I didn't have to lift a finger after that. ### 30. Easy, Intuitive Onboarding with Reassuring Compliance Support **Rating:** 5.0/5.0 stars **Reviewed by:** Petra J. | Director of Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Gusto?** Gusto makes employee onboarding very easy and intuitive. Our company is small, and the fact that this software ensures that we're in compliance with all employment laws is very reassuring. **What do you dislike about Gusto?** One thing I wish Gusto had the capability of was to notify supervisors if something has happened that is not in compliance with company policy. For example, if an employee is clocked in for longer than 5 hours without taking a break, it would be great if this were flagged for me so that I could respond accordingly, instead of the painstaking process of going through each payroll timesheet one by one. **What problems is Gusto solving and how is that benefiting you?** Gusto solves a lot of our compliance issues. We are a small company with no official HR department, which can be worrisome for gaps in liability. Another great thing is that it's integrated with so many other systems we use, including Google Drive, our 401k provider, and mandatory training for employees and supervisors. ### 31. Effortless Payroll Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Gusto?** I find it easy to manage all aspects as an employee, such as knowing when holidays are coming up, when I will get paid next, and being able to look back at past pay stubs. I really appreciate the ability to do all this on my own without having to reach out to someone else. **What do you dislike about Gusto?** This is so minor, but one thing that I don't really care for is when I'm approving employees' vacation time. I can't see in the same window if any other employees have vacation around that time just to be able to see that full view. **What problems is Gusto solving and how is that benefiting you?** Gusto helps us with payroll, maintaining 401(k) plans, and allows employees to self-regulate vacations. It's easy for me to access holiday schedules, pay stubs, and manage time-off without needing others' assistance. ### 32. Gusto Takes the Stress Out of Payroll, Taxes, and Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Tasha W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gusto?** I like how much is handled by Gusto. I don't have the most experience with taxes and the different laws between states, and knowing Gusto handles that and sets everything up correctly is a huge stress relief. I also love the team scheduling feature. I love the timeclock feature and how the team members can fix their own times! **What do you dislike about Gusto?** I don't like that I can only set the team schedule for a few months out. I wish there wasn't a limit and I could set the schedule for a year plus. **What problems is Gusto solving and how is that benefiting you?** It solves a time management issue. I would spend so much time correcting timeclocks or calculating payroll for 30+ employees. It is a huge time saver that allows me to focus on other much needed areas. ### 33. An incredibly user-friendly and feature-rich application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Gusto?** Gusto has a lot of features, one of my favorites being the ability to edit your clock-in time even while you're clocked in. This is especially useful so that I don't have to wait to clock out to fix my clock in time. It's a very intuitive and easy-to-use software. It was integrated seamlessly with our startup. I use Gusto every day, and I appreciate how it's not just a clock-in/out software but also implements features to integrate with my finances in general. Its super easy to use and the tax add one was an exceptional bonus. **What do you dislike about Gusto?** I wish there were a way to do a mass entry process and input a ton of hours at once. I also wish I could toggle between date entries by just pressing Enter. **What problems is Gusto solving and how is that benefiting you?** We primarily use Gusto for paying our employees while staying in accordance with IRS regulations. ### 34. I work at a small-sized company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Gusto?** One thing I’ve noticed is how easy Gusto makes it to keep track of everything in one place. Whenever I need an old paystub, tax document, or payroll record, I know exactly where to find it without digging through emails. The pay notifications are also helpful. it’s nice that the platform feels straightforward and not overly complicated. **What do you dislike about Gusto?** I would definitely recommend it for small companies. If I had to suggest one improvement, it would be making some of the payroll and tax information easier to understand for employees who are not familiar with HR or payroll terminology. A few more explanations or quick guides within the platform could make it even more user-friendly. Other than that, I haven't really encountered any major issues. **What problems is Gusto solving and how is that benefiting you?** Gusto is a simple to use platform for employees trying to access and organize their payrolls. I find it extremely convenient to use in a busy lifestyle where I do not have time to organize important documents such as paystubs, W2s and other related documents. **Official Response from Chelsea B:** > Hello there, We're glad to hear that you find Gusto's platform convenient and easy to use for organizing your paystubs and other documents. We strive to provide a user-friendly experience for all our customers. -Chelsea B Gusto Client Relations Team ### 35. Flexible, Easy-to-Use Platform with Smooth Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Gusto?** Flexibility. I was able to cleanly switch from being a 1099 employee to a W2 Employee of the same company I was contracting for. I like the ticking time box and accrued weekly hours. I appreciate the emails aroudn payments that are sent to your inbox. I was able to catch a manual error this way. The UX is easy to understand and the onboarding was easy to complete. **What do you dislike about Gusto?** I wish there was a ticker for how much money you made along with hours worked. I with there were graphical representations of income over time on the web version. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving how I bill my employer and how I recieve info about my payments in a timely manner. Previously I sent a pdf word doc invoice. Now I just type it into gusto which has resulted in time saved and clean records automatically kept for me at tax time. ### 36. Easy-to-Use HR and Payroll Platform That’s Been a Huge Help **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy M. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Gusto?** Gusto is so easy to use and navigate! It has been so helpful as I move into an HR role within my company **What do you dislike about Gusto?** I have experienced a few issues with payroll before. When an employee is dismissed and rehired in Gusto, the wage always takes a few weeks to correct, even if the correct wage was entered several weeks before the employee returned **What problems is Gusto solving and how is that benefiting you?** Gusto is helping us track employee's time well. The approval process for timecards is great. The onboarding in gusto is also very smooth and allows me to keep track of employee progess and lets me know what is missing ### 37. Easy Time Tracking Simple, Reliable Payroll and HR in One Place **Rating:** 3.5/5.0 stars **Reviewed by:** Sherri L. | Business Managerr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gusto?** It’s very easy to use for our small company. Our technicians use it for time tracking, and that makes payroll processing much simpler. **What do you dislike about Gusto?** Sometimes it’s hard to find answers to my questions when I’m using Gus. I usually end up having to connect with an actual customer service representative to get the information I need, which can be a bit frustrating. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving the complexity and time burden of payroll, benefits administration, and compliance. It streamlines tasks like running payroll, managing taxes, onboarding employees, and offering benefits in one easy‑to‑use platform. This benefits me by saving time, reducing errors, and giving me confidence that payroll and compliance are handled correctly, allowing me to focus more on my actual work instead of HR administration. ### 38. Effortless HR Management and Timely Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** May L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gusto?** I use Gusto to get paid and log into my employer's HR system. Gusto is the easiest HR software I've used, and it helps me get paid on time and manage all my HR documents. I like how easy to use it is, I like how the UI is designed, and it's intuitive. The ease of use is really much appreciated. I also like how easy it is to get paid. Having a software that is easy to use reduces cognitive load, and I am able to easily finish my tasks such as onboarding and filling out my W-4. Everything was very self-explanatory. The initial setup of Gusto was very easy. **What do you dislike about Gusto?** there isn't anything I dislike! **What problems is Gusto solving and how is that benefiting you?** Gusto is the easiest HR software I've used, helping me get paid on time and manage HR documents. Its ease of use and intuitive design reduce cognitive load, allowing me to effortlessly complete tasks like onboarding and filling out forms. ### 39. Reliable and User-Friendly Payroll Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Saikumar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Gusto?** I like that Gusto is a reliable and user-friendly payroll platform for our business. The payroll process is simple, and tax filings are handled efficiently. I appreciate the payroll automation, which eliminates manual payroll calculations and ensures everything is handled seamlessly. The ease of use and automation make Gusto especially valuable for our business. Gusto provides a guided onboarding process that made the initial setup straightforward. It scales well for our needs, making it easy to manage payroll, employee onboarding, tax filing, and employee records. **What do you dislike about Gusto?** There are a few areas that could be improved, such as more advanced and customized reporting options. These would be really helpful, especially for businesses that need detailed payroll and workplace analytics. **What problems is Gusto solving and how is that benefiting you?** I find Gusto streamlines payroll by automating calculations and tax filings, removing manual effort. It's particularly user-friendly and integrates well with accounting software, simplifying our financial processes. ### 40. Gusto: Efficient Payroll Tax Management, Streamlined Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Kohut L. | Human Resources Support Tier 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gusto?** I enjoy my experience with the local tax agency notice upload and indexing tools on Gusto. They've been exceptionally useful and valuable to our operation, especially when dealing with confusing tax rate adjustments or compliance letters from state revenue departments. It makes my work incredibly easy by removing all the stressful request work and manual checking of moving tax rates. Gusto's backend reads documents and automatically updates corporate withholding rates inside the next payroll cycle, while locking a clean audit-ready paper trail in the cloud. This automation saves me the hassle of googling complicated tax jargon and reduces the risk of data entry errors and future audits. Overall, Gusto simplifies our processes and keeps us compliant effortlessly. **What do you dislike about Gusto?** I think the historical local tax amendment process, progress dashboard needs improvement. It's incredibly opaque. If a historical filing error occurs or there's a state agency dispute over past quarter payroll submissions, checking the active resolution status in their platform feels like a black spot. I can't see the real-time communication log between the system text team and the state agency, which leaves me unsure about the resolution timeline. I think they need to add an interactive milestone checker for Open Tax disputes. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to manage our state-by-state remote unemployment insurance account registration. It ends our multistate tax registration filing delays by automating the process, pre-filling forms, and submitting them automatically, which prevents compliance penalties. ### 41. Simple, Reliable Payroll That Has Saved Me Money and Headache! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Owner, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gusto?** How simple everything is - they take all of the guess work out of taxes, etc. The website is so simple to use, it integrates with our quickbooks perfectly, it's reliable (never glitches or has downtime), and it's priced better than the old software we used for payroll. **What do you dislike about Gusto?** I haven't found anything I dislike. Of course, I'd love if it were less expensive, but I already saved money from switching to Gusto from my old software! **What problems is Gusto solving and how is that benefiting you?** We used to use intuit for payroll and we had a lot of mistakes as far as our taxes went. The amounts that they were calculating for us were slightly off, and we owed at the end of the year. Gusto has solved all of those issues! ### 42. Great Interface, Poor Support - but "Relax someone will get back to you within 24-48 hours" **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** I find Gusto much easier to use compared to QuickBooks. The interface is clean and easy, making setting up and processing payroll straightforward and very easy. I like the automated tax payments feature, which simplifies the process significantly. For the most part, the interface works well, and I appreciated that the initial setup of Gusto was easy and intuitive. Our employees also find it easy to use. **What do you dislike about Gusto?** If there is an issue within Gusto, it's almost impossible to find out what's wrong and how to correct it. Their support options online are very limited. They used to have US-based support. Now everything is offshore and it is pretty horrible. I spent three hours just trying to find out what the issue was due to a notice we received from the IRS. I was literally told "relax someone well get back to me in twenty-four to forty-eight hours" It's been 40 hours and they have closed my ticket and I still have no idea what is wrong with our 941. That is not the support I am looking for. If you never have an issue everything is great but if you do this becomes the most expensive payroll provider you could choose because they will just drain your time, energy, and productivity while completely ignoring your question. Their ongoing support is so painful - it started ok and has gotten progressively worse - that we'll be looking for a new alternative. **What problems is Gusto solving and how is that benefiting you?** I find Gusto much easier to use than QuickBooks, especially for setting up payroll. The interface simplifies the process, and we benefit from automated tax payments. ### 43. Effortless Payroll and Tax Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Gusto?** I really like the ease of use that Gusto offers. It makes my life super easy, as I save so much time not having to figure everything out on my own. The reminders are helpful, and I appreciate the support with payroll, which I couldn't figure out myself, along with the help with regulatory advice. Overall, it's just a great product. The initial setup was super easy and intuitive, only taking a few minutes, and I value these aspects the most. **What do you dislike about Gusto?** Nothing it has been great so far. **What problems is Gusto solving and how is that benefiting you?** I find that Gusto simplifies finance and taxes for me, saving the time I would spend figuring it out myself. I appreciate its ease of use, along with the helpful payroll and tax advice. ### 44. Simple, Comprehensive, and Supportive for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Jada P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Gusto?** I continue to appreciate how Gusto provides an all-in-one platform for managing both contractors and W-2 employees. Beyond payroll, I value the integrated HR features, including hiring resources, performance management tools, onboarding support, and employee learning resources. The platform is intuitive, saves time, and makes it easier to manage the administrative aspects of running a business without needing multiple systems. I also appreciate the transparency and ease of access to important employee and payroll information. **What do you dislike about Gusto?** Overall, my experience with Gusto has been very positive. If there is one area that could be enhanced, it would be providing more guidance around multi-state tax setup and compliance requirements during the onboarding process. While I understand these regulations can vary significantly by state and may not be entirely within Gusto's control, having access to more specialized educational resources or expert support for state-specific tax questions could be helpful for new business owners navigating the setup process. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me to hire individuals as I need to grow my business. Gusto has allowed me place myself on the payroll as well. Gusto provides access to HR-related tools that have helped with the hiring, evaluation, and benefits and taxes processes. ### 45. Simple, Cost-Effective Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Gusto?** I really like that Gusto is simple and gets the job done. It's been excellent whenever I've used it, especially when I had questions. The price is very competitive, which is great for my small business. Gusto's simplicity helps me run payroll quickly and save money, and it also helps me save time, allowing me to focus on my primary work. **What do you dislike about Gusto?** Last time I needed customer support, it was hard to get in touch. The website is very clunky. It took me several minutes to access customer support. **What problems is Gusto solving and how is that benefiting you?** Gusto keeps everything legal and on paper, helps my employees with tax filings, lets me run payroll quickly, saves money, saves time, and makes it easier to focus on my primary work. ### 46. Gusto Makes Payroll Fast, Accurate, and Hassle-Free **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** Gusto saves me hours through automating many functions. I can easily input the number of hours that my employees worked, and Gusto calculates their pay- factoring in all required tax obligations for both the employee as well as myself as the employer. It is not challenging to figure out how to edit things, add new workforce members, or tweak other information needed in order to ensure accurate payroll. Gusto is affordable and a good price for the quality of the experience. I have also always had a very good experience with the customer service representatives as well if I have ever needed help. My employees are also easily able to log in and access any documents that they need. I also enjoy that workman's compensation is an embedded feature that I can use, as well as unemployment compensation- so I don't have to worry about calculating those things myself. **What do you dislike about Gusto?** The only thing I have slight challenges with is being able to have a rate of pay that the paid time off is paid out as be different than my employees regular rate of pay. In order to do that, I needed to make the PTO rate a separate "job," which is fine, but I would love if there were an easier/clear way to do that. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me save time through doing automated calculations of taxes so that I don't have to do those calculations myself. I love that Gusto is able to know what my local and federal taxes are and automatically take those out of my employees pay so that I do not worry about being hit with any unexpected tax burdens when tax season rolls around. I also love the Gusto generates tax documents for my employees so that it is easy to send them the documents that I am required to send them by law. When I think about payroll, it feels like a large burden, but being able to simply plug numbers into Gusto makes it a much easier and faster process. ### 47. Gusto Simplified Payroll with Instant Corrections, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mazunin R. | Account Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** I mostly use Gusto's ability to make corrections to payroll after it has already been submitted. It's something I didn't know I needed until I made an error. Most payroll tools lock everything down once you submit, and fixing mistakes usually means avoiding the whole run and starting over. Gusto lets you make adjustments after submission without that drama. This flexibility has saved us from stressful situations more than once and gives me the confidence to run payroll without triple-checking every line before submitting. This feature really helps us avoid mistakes and fix them without having to rerun the entire payroll, which saves me time. The setup was easy too, with a clear guided flow that made sense without any accounting knowledge, and no technical help was needed. Our contract payment setup was especially quick, and our freelancers got everything sorted without us needing to chase for information. **What do you dislike about Gusto?** Things that may improve by Gusto is when something goes wrong outside the routine payroll. The support does not match the quality of the product itself. We had a W-2 issue that needed correcting before our employee could file their returns. Getting a clear resolution took several days of back and forth emails, and the first response we got did not actually address what we asked. For tax-related issues with a real deadline, that is genuinely stressful. The product earns high marks, but the support fell short when it counts the most. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies handling payroll for hourly employees and contractors, eliminating pay-day stress by ensuring next-day deposits. Its flexibility to correct payroll errors after submission saves us from re-running payroll, reducing stress and preventing mistakes. ### 48. Gusto Payroll Made My SCorp Switch Simple—and Payroll Day Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Kate E. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** Gusto Payroll has been incredible. I’ve been using it for the past six months, and I honestly wish I had started years ago. I was nervous about switching to SCorp status, but Gusto Payroll has been key for me through that change. Everything is laid out so well, and it makes the whole process feel much more manageable. I look forward to each payroll day, it's actually fun! **What do you dislike about Gusto?** I honestly cannot think of one thing. I am a fan! **What problems is Gusto solving and how is that benefiting you?** My biggest issue was paying my son, who works for me full time. To have his taxes withheld from each paycheck is great. ### 49. Smooth, Simple Payroll and Streamlined Employee Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria D. | dispatcher/ manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Gusto?** I like the smooth process of running payroll. It has simple steps I can follow to get it finished. The website is very simple and organized. Onboarding new employees is also simplified, but it still walks me through everything we need to enter in just a few steps. Also customer support has been very helpful in times of need. My weekly use is not over whelming as things are step by step in each sections for payroll with time and attendance and imputing tips and switching employees to check or direct deposit. I learned to use the website in a few training sessions and implementing this into my new weekly routine has been pretty smooth overall making my job smother and less stressful. **What do you dislike about Gusto?** I have trouble finding some areas. For example, the toggle for employees to be set to satellite when working over 10-hour shifts can be hard to locate. There are also other sections where you have to do a deep dive into the site to find specific things sometimes, but overall it’s decent. **What problems is Gusto solving and how is that benefiting you?** Payroll has been running correctly and efficiently each week, which has made the task much less stressful and far less of a hassle overall. ### 50. Seamless, Affordable Payroll That Runs in Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gusto?** When we were looking for payroll software for our small company, we found Gusto. From the beginning, the process was seamless. The onboarding was simple, and whenever we had questions, they were there to answer right away. Coming from another payroll company, Gusto was the more affordable option, with pricing that felt very affordable for us. I also appreciate the speed—running our payroll only takes me a few minutes. **What do you dislike about Gusto?** Honestly, when using Gusto, the only thing I think could be different is where the time tracking is located. I’d prefer the time tracking for hourly employees and subcontractors to be separated from the vacation time. **What problems is Gusto solving and how is that benefiting you?** Gusto has helped us solve some time-saving challenges. Now, one person can handle payroll in under 10 minutes, instead of spending an entire morning trying to enter everything themselves. ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+20%3A24%3A57+-0500&secure%5Bsession_id%5D=03410618-978b-48f0-9bee-077a89fa83fb&secure%5Btoken%5D=6d872fcdcb383dba8bcb12e4e8bc57e86599c408f864173e582e87bdf33c9052&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gusto Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Portal **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking - Ongoing Performance Tracking - Applicant Tracking **Platform Basics** - Performance - Portal **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization - Generative AI **** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Platform Functionality** - Document management - Requalification - Compliance - Bid Management - Calendar Management - Invoice Management - Work Order Management - Supplier Management - Inventory Management - Task Management - Compliance Management - Contractor Management - Proposal Management - Safety Management - Communication Management - Contract/License Management - Job Management - Timesheet Management - Lead Management - Template Management - Procurement Management - Subcontractor Management - Workflow Management - Purchase Order Management **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise - Surveys & Feedback - 360 Degree Feedback **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring - Subcontractor Monitoring **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses **** - Estimating - Budgeting/Forecasting - Team Collaboration - Scheduling - Accounting - CRM - AI Copilot - Real-Time Updates - Electronic Signature - Real-Time Notifications - Task Scheduling - Multiple Projects - Contractor Database - Qualification Tracking - Project Tracking - Third-Party Integrations - Mobile App - Reporting & Statistics - Billing & Invoicing - Job Costing - Time & Expense Tracking - Equipment Tracking - Approval Process Control - Customizable Forms - Time Tracking - Customizable Reports - Project Time Tracking - Activity Dashboard - Reporting/Analytics - API - Cost Estimating - Alerts/Notifications **** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,625 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,579 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,676 reviews)