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At a Glance
Market Segments
Small-Business (84.0% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Contact Vendor for Pricing
Gusto
Star Rating
(7,430)4.6 out of 5
Market Segments
Small-Business (84.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansPaychex
Star Rating
(1,627)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gusto excels in ease of use, scoring 9.5 compared to Paychex's 8.5. Reviewers mention that Gusto's intuitive interface makes navigation straightforward, while Paychex's interface can feel more complex and less user-friendly.
- Reviewers mention that Gusto offers superior customer support, with a score of 9.0 versus Paychex's 8.4. Users on G2 highlight Gusto's responsive support team and helpful resources, while some Paychex users express frustration with slower response times.
- Users say that Gusto's payroll entry feature is highly praised, scoring 9.4 compared to Paychex's 8.7. Reviewers mention that Gusto simplifies payroll processing, making it quick and efficient, whereas Paychex's payroll entry can be more cumbersome.
- Reviewers mention that Gusto shines in its mobile capabilities, scoring 9.0 against Paychex's 8.4. Users report that Gusto's mobile app is user-friendly and allows for easy access to payroll and benefits information on the go, while Paychex's mobile experience is seen as less robust.
- Users on G2 highlight Gusto's benefits administration features, scoring 8.7 compared to Paychex's 7.7. Reviewers say that Gusto provides a more comprehensive benefits management system, making it easier for employees to enroll and manage their benefits.
- Reviewers mention that Gusto's compliance features are more effective, scoring 8.8 versus Paychex's 8.4. Users report that Gusto keeps them updated with regulatory changes and simplifies compliance tasks, while some Paychex users feel they need to be more proactive in managing compliance issues.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
Free Trial
Gusto
Free Trial is available
Paychex
No trial information availableRatings
Meets Requirements
9.4
5,960
8.7
1,304
Ease of Use
9.5
6,158
8.5
1,364
Ease of Setup
9.3
4,865
8.3
974
Ease of Admin
9.3
2,135
8.5
954
Quality of Support
9.0
4,967
8.3
1,257
Has the product been a good partner in doing business?
9.1
2,135
8.5
953
Product Direction (% positive)
9.2
6,058
7.5
1,281
Features by Category
Core HR
8.8
889
8.1
113
9.0
883
7.8
106
8.0
780
7.8
52
8.6
832
8.1
76
8.8
846
8.4
113
8.7
843
7.7
114
Generative AI
7.2
471
4.3
5
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
9.5
5001
|
Verified
8.6
850
|
Verified
8.9
4576
|
Verified
8.0
544
|
Verified
9.0
4636
|
Verified
8.3
528
|
Verified
Administration
9.4
4822
|
Verified
8.7
854
|
Verified
9.0
4513
|
Verified
7.9
560
|
Verified
9.6
4974
|
Verified
9.3
929
|
Verified
8.9
4396
|
Verified
8.5
405
|
Verified
9.2
4596
|
Verified
8.9
778
|
Verified
8.8
4130
|
Verified
8.7
562
|
Verified
9.1
4323
|
Verified
8.6
454
|
Verified
9.2
4489
|
Verified
9.1
780
|
Verified
9.2
4503
|
Verified
9.1
829
|
Verified
Taxes
9.3
4743
|
Verified
9.1
876
|
Verified
9.2
4628
|
Verified
9.0
832
|
Verified
Feature Not Available
9.1
825
|
Verified
Integration
8.6
4041
|
Verified
7.8
262
|
Verified
8.8
4065
|
Verified
7.7
302
|
Verified
8.8
4125
|
Verified
7.7
306
|
Verified
8.6
3875
|
Verified
7.6
265
|
Verified
Platform
9.0
4506
|
Verified
8.6
859
|
Verified
9.2
4519
|
Verified
8.6
837
|
Verified
9.3
4658
|
Verified
8.8
871
|
Verified
9.2
4397
|
Verified
8.7
724
|
Verified
Benefits Administration Platform Features
9.0
1351
8.2
233
8.9
1309
8.0
196
8.4
1215
7.0
112
9.0
1317
8.3
172
9.1
1303
8.5
190
9.2
1336
8.3
225
9.0
1270
8.4
210
8.8
1249
7.9
152
Benefits Administration Platform Features
9.0
1351
8.2
233
8.9
1309
8.0
196
8.4
1215
7.0
112
9.0
1317
8.3
172
9.1
1303
8.5
190
9.2
1336
8.3
225
9.0
1270
8.4
210
9.1
925
8.3
222
8.8
1249
7.9
152
8.5
1057
7.6
102
8.3
974
5.8
19
8.9
1039
6.7
23
Generative AI
7.2
837
6.2
14
7.2
834
6.1
14
7.1
829
6.2
14
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
8.0
991
6.6
50
Not enough data
7.6
22
|
Verified
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.5
183
Not enough data
9.2
190
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
187
Not enough data
8.5
177
Not enough data
Platform Functionality
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
179
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
771
Not enough data
9.2
775
Not enough data
Platform Administration
8.6
711
Not enough data
9.1
750
Not enough data
9.0
761
Not enough data
Platform Payment Content
9.0
755
Not enough data
8.4
649
Not enough data
9.1
733
Not enough data
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
5.7
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
239
Not enough data
7.9
241
Not enough data
7.8
242
Not enough data
7.9
243
Not enough data
8.0
243
Not enough data
Platform Content
8.7
1145
8.0
106
9.1
1163
8.2
114
9.2
1160
8.2
95
8.4
1078
7.6
47
8.7
1091
7.0
46
8.6
1084
7.1
45
Platform Additional Functionality
9.2
1136
8.4
130
8.7
1089
7.5
52
8.5
1061
7.9
61
8.9
1106
7.8
83
9.1
1124
7.9
101
Platform Data
8.4
1013
7.7
57
8.7
1054
7.9
78
8.8
1041
7.6
64
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Recruiting and Onboarding
8.0
991
6.6
50
9.0
1074
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
8.2
2225
7.5
312
8.0
2036
7.4
165
Feature Not Available
Feature Not Available
8.9
2248
8.3
400
9.2
2251
8.5
409
8.9
2164
8.0
292
8.8
2218
8.2
401
9.1
2249
8.4
423
Categories
Categories
Shared Categories
Gusto and Paychex are categorized as Onboarding, Benefits Administration, Core HR, and Payroll
Unique Categories
Gusto is categorized as Contractor Payments and Contractor Management
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.6%
Computer Software
5.3%
Accounting
5.3%
Health, Wellness and Fitness
4.8%
Marketing and Advertising
4.4%
Other
74.5%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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