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Compare Gusto and Paychex 
Featured Products
At a Glance
Market Segments
Small-Business (84.0% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Contact Vendor for Pricing
Gusto
Star Rating
(7,569)4.6 out of 5
Market Segments
Small-Business (84.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansPaychex
Star Rating
(1,632)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in user experience, with many praising its intuitive interface and smooth onboarding process. Users appreciate the ability to manage payroll with ease, often highlighting the platform's automations that help keep track of compliance with state and local laws.
- According to verified reviews, Paychex offers a clean and user-friendly interface, making it suitable for standard payroll needs. Users have noted the convenience of having a centralized location for pay and benefits, although some mention that it can be less flexible in meeting specific workflow requirements.
- Users say that Gusto's customer support is a standout feature, with many highlighting the responsiveness and helpfulness of the support team. This is particularly beneficial for small businesses that may need guidance navigating payroll complexities.
- Reviewers mention that Paychex provides a customizable experience, allowing users to tailor dashboards and reports to their needs. However, some users have expressed that the initial setup can be a bit challenging, which may require additional support from account representatives.
- G2 reviewers highlight Gusto's affordability, with a clear starting price point that appeals to small businesses. This transparency in pricing contrasts with Paychex, which requires potential customers to contact them for pricing details, potentially leading to uncertainty for budget-conscious buyers.
- According to recent feedback, Gusto's payroll processing is particularly praised for its flexibility, allowing users to ensure funds are available just days before payroll deadlines. This feature is seen as a significant advantage for businesses with fluctuating cash flow, while Paychex users appreciate the real-time paycheck visibility but may not have the same level of flexibility.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
Free Trial
Gusto
Free Trial is available
Paychex
No trial information availableRatings
Meets Requirements
9.4
6,036
8.7
1,307
Ease of Use
9.5
6,237
8.5
1,367
Ease of Setup
9.3
4,938
8.3
976
Ease of Admin
9.3
2,170
8.5
956
Quality of Support
9.0
5,032
8.3
1,260
Has the product been a good partner in doing business?
9.1
2,170
8.5
955
Product Direction (% positive)
9.2
6,136
7.5
1,284
Features by Category
Core HR
8.8
893
8.1
113
9.0
894
7.8
106
8.0
784
7.8
52
8.6
836
8.1
76
8.8
852
8.4
113
8.7
852
7.7
114
Generative AI
7.2
472
4.3
5
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
9.5
5040
|
Verified
8.6
853
|
Verified
8.9
4607
|
Verified
8.0
545
|
Verified
9.0
4667
|
Verified
8.3
529
|
Verified
Administration
9.4
4867
|
Verified
8.7
857
|
Verified
9.0
4544
|
Verified
7.9
562
|
Verified
9.6
5008
|
Verified
9.3
931
|
Verified
8.9
4420
|
Verified
8.5
406
|
Verified
9.2
4623
|
Verified
8.9
779
|
Verified
8.8
4153
|
Verified
8.7
563
|
Verified
9.1
4347
|
Verified
8.6
455
|
Verified
9.2
4521
|
Verified
9.1
782
|
Verified
9.2
4530
|
Verified
9.1
830
|
Verified
Taxes
9.3
4787
|
Verified
9.1
878
|
Verified
9.2
4666
|
Verified
9.0
834
|
Verified
Feature Not Available
9.1
826
|
Verified
Integration
8.6
4067
|
Verified
7.8
262
|
Verified
8.8
4095
|
Verified
7.7
302
|
Verified
8.8
4150
|
Verified
7.7
306
|
Verified
8.6
3899
|
Verified
7.6
265
|
Verified
Platform
9.0
4538
|
Verified
8.6
860
|
Verified
9.2
4545
|
Verified
8.6
838
|
Verified
9.3
4705
|
Verified
8.8
872
|
Verified
9.2
4427
|
Verified
8.7
726
|
Verified
Benefits Administration Platform Features
9.0
1353
8.2
233
8.9
1310
8.0
196
8.4
1215
7.0
112
9.0
1318
8.3
172
9.0
1304
8.5
190
9.2
1337
8.3
225
9.0
1272
8.4
210
8.8
1249
7.9
152
Benefits Administration Platform Features
9.0
1353
8.2
233
8.9
1310
8.0
196
8.4
1215
7.0
112
9.0
1318
8.3
172
9.0
1304
8.5
190
9.2
1337
8.3
225
9.0
1272
8.4
210
9.1
926
8.3
222
8.8
1249
7.9
152
8.5
1057
7.6
102
8.3
974
5.8
19
8.9
1039
6.7
23
Generative AI
7.2
837
Feature Not Available
7.2
834
Feature Not Available
7.1
829
Feature Not Available
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
8.0
992
6.6
50
Not enough data
7.6
22
|
Verified
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.5
183
Not enough data
9.2
190
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
187
Not enough data
8.5
177
Not enough data
Platform Functionality
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
179
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
9.2
772
Not enough data
9.2
776
Not enough data
Platform Administration
8.6
711
Not enough data
9.1
752
Not enough data
9.0
761
Not enough data
Platform Payment Content
9.0
755
Not enough data
8.4
651
Not enough data
9.1
733
Not enough data
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
5.7
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
241
Feature Not Available
7.9
243
Not enough data
7.8
243
Feature Not Available
7.9
245
Not enough data
8.0
246
Feature Not Available
Platform Content
8.7
1146
8.0
106
9.1
1165
8.2
114
9.2
1163
8.2
95
8.4
1082
7.6
47
8.7
1093
7.0
46
8.6
1086
7.1
45
Platform Additional Functionality
9.2
1141
8.4
130
8.7
1091
7.5
52
8.5
1063
7.9
61
8.9
1107
7.8
83
9.1
1128
7.9
101
Platform Data
8.4
1015
7.7
57
8.7
1055
7.9
78
8.8
1042
7.6
64
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Recruiting and Onboarding
8.0
992
6.6
50
9.0
1084
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
8.2
2233
7.5
312
8.0
2043
7.4
165
Feature Not Available
Feature Not Available
8.9
2258
8.3
400
9.2
2260
8.5
409
8.9
2172
8.0
292
8.8
2228
8.2
401
9.1
2257
8.4
423
Categories
Categories
Shared Categories
Gusto and Paychex are categorized as Onboarding, Benefits Administration, Core HR, and Payroll
Unique Categories
Gusto is categorized as Contractor Payments and Contractor Management
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.7%
Computer Software
5.3%
Accounting
5.3%
Health, Wellness and Fitness
4.8%
Hospital & Health Care
4.4%
Other
74.6%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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