Compare Gusto and Paychex 
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (75.3% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Contact Vendor for Pricing
Gusto
Star Rating
(9,378)4.6 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansPaychex
Star Rating
(1,660)4.1 out of 5
Market Segments
Small-Business (75.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in user-friendliness, with many users appreciating its intuitive design that simplifies payroll and HR tasks. One user highlighted how Gusto provides a "user-friendly and organized pathway" for managing employee onboarding and benefits, making it a favorite for small businesses.
- Users say that Paychex offers a comprehensive solution for managing the entire employee lifecycle, with features like a robust Hiring module that allows for efficient management of multiple job openings. However, some users noted that it can be complex to navigate, which may hinder the experience for those seeking a straightforward interface.
- Reviewers mention that Gusto's pricing is perceived as reasonable for the value it provides, with many users appreciating the affordability of its plans starting at $49. In contrast, Paychex's pricing structure can be less transparent, as it requires potential customers to contact the vendor for pricing details, which may deter some users.
- According to verified reviews, Gusto shines in its customer support, with users frequently praising the responsiveness and helpfulness of the support team. One user noted that Gusto is "always fast with updates/emails," which contributes to a positive overall experience.
- G2 reviewers highlight that Paychex has a strong focus on compliance and regulatory features, which is crucial for businesses navigating complex employment laws. Users have expressed appreciation for the platform's ability to help them stay compliant with tax agencies, although some find the interface less intuitive compared to Gusto.
- Users report that Gusto's mobile access is a significant advantage, allowing employees to manage their benefits and payroll on the go. This feature is particularly valued by small businesses looking for flexibility, while Paychex's mobile capabilities, although present, do not receive the same level of acclaim.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
Free Trial
Gusto
Free Trial is available
Paychex
No trial information availableRatings
Meets Requirements
9.4
6,871
8.7
1,327
Ease of Use
9.5
7,088
8.5
1,390
Ease of Setup
9.3
5,697
8.3
1,001
Ease of Admin
9.3
2,367
8.5
978
Quality of Support
9.0
5,711
8.3
1,280
Has the product been a good partner in doing business?
9.1
2,364
8.5
976
Product Direction (% positive)
9.2
6,928
7.5
1,303
Features by Category
Core HR
8.8
905
8.1
113
9.0
940
7.8
106
8.1
797
7.8
52
8.6
845
8.1
76
8.8
871
8.4
113
8.7
877
7.7
114
Generative AI
7.2
473
4.3
5
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Generative AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Platform
Not enough data
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Employee Self Service
9.5
5301
|
Verified
8.6
854
|
Verified
8.9
4737
|
Verified
8.0
545
|
Verified
9.0
4784
|
Verified
8.3
528
|
Verified
Administration
9.4
5145
|
Verified
8.7
869
|
Verified
9.1
4691
|
Verified
7.9
562
|
Verified
9.6
5134
|
Verified
9.3
933
|
Verified
8.9
4471
|
Verified
8.5
406
|
Verified
9.2
4683
|
Verified
8.9
780
|
Verified
8.8
4168
|
Verified
8.7
563
|
Verified
9.1
4377
|
Verified
8.6
456
|
Verified
9.2
4559
|
Verified
9.1
781
|
Verified
9.2
4551
|
Verified
9.1
831
|
Verified
Taxes
9.3
4947
|
Verified
9.1
880
|
Verified
9.2
4790
|
Verified
9.0
836
|
Verified
Feature Not Available
9.1
829
|
Verified
Integration
8.6
4144
|
Verified
7.7
263
|
Verified
8.8
4127
|
Verified
7.7
301
|
Verified
8.8
4176
|
Verified
7.7
305
|
Verified
8.6
3902
|
Verified
7.6
264
|
Verified
Platform
9.0
4649
|
Verified
8.6
862
|
Verified
9.2
4595
|
Verified
8.6
839
|
Verified
9.3
4967
|
Verified
8.7
877
|
Verified
9.2
4503
|
Verified
8.7
728
|
Verified
Benefits Administration Platform Features
9.0
1360
8.2
232
8.9
1314
7.9
195
8.4
1219
7.0
112
9.0
1335
8.3
172
9.0
1307
8.5
189
9.2
1348
8.2
225
9.0
1276
8.4
210
8.8
1252
7.9
151
Benefits Administration Platform Features
9.0
1360
8.2
232
8.9
1314
7.9
195
8.4
1219
7.0
112
9.0
1335
8.3
172
9.0
1307
8.5
189
9.2
1348
8.2
225
9.0
1276
8.4
210
9.1
930
8.3
222
8.8
1252
7.9
151
8.5
1058
7.6
101
8.3
975
5.8
19
8.9
1041
6.7
23
Generative AI
7.2
839
Feature Not Available
7.2
836
Feature Not Available
7.1
831
Feature Not Available
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
6.5
9
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
6.5
11
Not enough data
6.9
12
Not enough data
6.0
13
Not enough data
6.0
12
Automation
Not enough data
7.4
26
Logistics
Not enough data
8.0
31
Not enough data
7.6
28
Not enough data
6.9
26
Management
Not enough data
6.7
20
9.3
7
7.5
21
Not enough data
7.8
26
Not enough data
8.1
31
Not enough data
8.2
31
10.0
7
8.4
32
Not enough data
7.7
29
Monitoring
Not enough data
7.7
26
Not enough data
7.7
27
Not enough data
7.2
27
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.7
20
8.0
991
6.6
49
Not enough data
7.5
21
|
Verified
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Background Check Administration
Not enough data
8.0
20
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.5
183
Not enough data
9.2
192
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
190
Not enough data
8.5
177
Not enough data
Platform Functionality
9.0
185
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
180
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
9.2
772
Not enough data
9.2
777
Not enough data
Platform Administration
8.6
710
Not enough data
9.1
756
Not enough data
9.0
762
Not enough data
Platform Payment Content
9.0
759
Not enough data
8.4
651
Not enough data
9.1
736
Not enough data
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Not enough data
6.9
9
Not enough data
5.7
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
7.9
14
Not enough data
8.1
12
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
Not enough data
8.0
14
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
7.7
242
Feature Not Available
7.9
242
Not enough data
7.8
244
Feature Not Available
7.9
245
Not enough data
8.0
246
Feature Not Available
Platform Content
8.7
1151
8.0
106
9.1
1175
8.2
114
9.2
1176
8.2
95
8.4
1087
7.6
47
8.8
1100
7.0
46
8.6
1093
7.1
45
Platform Additional Functionality
9.2
1154
8.4
129
8.8
1091
7.5
51
8.5
1065
7.9
60
8.9
1111
7.8
82
9.1
1135
7.9
100
Platform Data
8.4
1017
7.6
56
8.7
1057
7.9
77
8.8
1040
7.6
64
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Recruiting and Onboarding
8.0
991
6.6
49
9.0
1105
8.3
116
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.3
217
Not enough data
8.3
131
Not enough data
8.4
94
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
150
Administration
Not enough data
8.0
134
|
Verified
Not enough data
7.9
136
|
Verified
Not enough data
8.1
140
|
Verified
Not enough data
7.9
130
|
Verified
Not enough data
8.3
198
|
Verified
Platform
Not enough data
8.2
216
|
Verified
Not enough data
7.7
98
|
Verified
Not enough data
6.9
34
Not enough data
8.2
207
|
Verified
Not enough data
8.0
148
|
Verified
Not enough data
7.5
75
|
Verified
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
8.2
2245
7.5
312
8.0
2047
7.4
165
Feature Not Available
Feature Not Available
8.9
2287
8.3
400
9.2
2286
8.5
409
8.9
2192
8.0
292
8.8
2253
8.2
401
9.1
2272
8.4
423
Categories
Categories
Shared Categories
Gusto and Paychex are categorized as Time & Attendance, Onboarding, Benefits Administration, Core HR, Payroll, HCM Software, and Performance Management
Unique Categories
Gusto is categorized as Contractor Payments and Contractor Management
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.7%
Accounting
5.1%
Computer Software
5.1%
Health, Wellness and Fitness
4.8%
Hospital & Health Care
4.6%
Other
74.8%
Non-Profit Organization Management
6.9%
Construction
6.3%
Hospital & Health Care
4.8%
Real Estate
4.0%
Retail
3.8%
Other
74.3%
Discussions
Is there an app for Gusto payroll?
4 Comments
TC
No, only for employees. You can only run payroll using a browser.Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
LP
I believe the service fee is through a range employee count not individually.Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
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