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Compare Gusto and Paychex 
Featured Products
At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Contact Vendor for Pricing
Gusto
Star Rating
(8,289)4.6 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansPaychex
Star Rating
(1,638)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the ability to log hours easily and split shifts into multiple time blocks, making daily tasks straightforward and efficient.
- According to verified reviews, Paychex offers a comprehensive platform that consolidates the entire employee lifecycle, which users find beneficial for managing recruitment through retirement. However, some users mention challenges with configuration, indicating that it may not always align perfectly with specific workflow needs.
- Users say that Gusto's implementation process is notably quick and user-friendly, with many highlighting the ease of setup and compliance as significant advantages. This contrasts with Paychex, where some users have expressed a desire for more streamlined onboarding experiences.
- Reviewers mention that Gusto provides excellent customer support, with timely responses and helpful guidance. In comparison, while Paychex users have noted helpful customer service representatives, there are instances where they felt they had to wait longer for answers, which could impact their overall experience.
- G2 reviewers highlight Gusto's strong performance in payroll and expense management, with users noting that it simplifies these processes significantly for startups. Paychex, while robust, has received mixed feedback regarding its payroll features, with some users indicating that it could be more user-friendly.
- According to recent feedback, Gusto's mobile access and self-service portal are highly rated, allowing employees to manage their information easily. Paychex, while offering mobile capabilities, has not received the same level of praise, suggesting that Gusto may provide a more seamless mobile experience for users.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
Free Trial
Gusto
Free Trial is available
Paychex
No trial information availableRatings
Meets Requirements
9.4
6,345
8.7
1,310
Ease of Use
9.5
6,552
8.5
1,371
Ease of Setup
9.3
5,211
8.3
980
Ease of Admin
9.3
2,249
8.5
957
Quality of Support
9.0
5,291
8.3
1,263
Has the product been a good partner in doing business?
9.1
2,247
8.5
956
Product Direction (% positive)
9.2
6,425
7.5
1,287
Features by Category
Core HR
8.8
903
8.1
114
9.0
914
7.9
107
8.1
793
7.8
53
8.6
843
8.1
77
8.8
862
8.4
114
8.7
868
7.8
115
Generative AI
7.2
472
4.3
5
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
9.5
5147
|
Verified
8.6
854
|
Verified
8.9
4656
|
Verified
8.0
547
|
Verified
9.0
4715
|
Verified
8.3
530
|
Verified
Administration
9.4
4977
|
Verified
8.7
860
|
Verified
9.1
4594
|
Verified
7.9
563
|
Verified
9.6
5064
|
Verified
9.3
932
|
Verified
8.9
4442
|
Verified
8.5
407
|
Verified
9.2
4652
|
Verified
8.9
780
|
Verified
8.8
4158
|
Verified
8.7
564
|
Verified
9.1
4365
|
Verified
8.6
457
|
Verified
9.2
4539
|
Verified
9.2
783
|
Verified
9.2
4543
|
Verified
9.1
831
|
Verified
Taxes
9.3
4843
|
Verified
9.1
880
|
Verified
9.2
4714
|
Verified
9.0
835
|
Verified
Feature Not Available
9.1
827
|
Verified
Integration
8.6
4090
|
Verified
7.8
263
|
Verified
8.8
4113
|
Verified
7.7
303
|
Verified
8.8
4158
|
Verified
7.7
307
|
Verified
8.6
3901
|
Verified
7.6
266
|
Verified
Platform
9.0
4574
|
Verified
8.6
861
|
Verified
9.2
4565
|
Verified
8.6
840
|
Verified
9.3
4796
|
Verified
8.8
873
|
Verified
9.2
4446
|
Verified
8.7
728
|
Verified
Benefits Administration Platform Features
9.0
1358
8.2
233
8.9
1313
8.0
196
8.4
1218
7.0
112
9.0
1327
8.3
172
9.1
1306
8.5
190
9.2
1345
8.3
225
9.0
1276
8.4
210
8.8
1250
7.9
152
Benefits Administration Platform Features
9.0
1358
8.2
233
8.9
1313
8.0
196
8.4
1218
7.0
112
9.0
1327
8.3
172
9.1
1306
8.5
190
9.2
1345
8.3
225
9.0
1276
8.4
210
9.1
928
8.3
222
8.8
1250
7.9
152
8.5
1058
7.6
102
8.3
975
5.8
19
8.9
1040
6.7
23
Generative AI
7.2
838
Feature Not Available
7.2
835
Feature Not Available
7.1
830
Feature Not Available
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
8.0
992
6.6
50
Not enough data
7.6
22
|
Verified
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.5
183
Not enough data
9.2
191
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
189
Not enough data
8.5
177
Not enough data
Platform Functionality
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
180
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
9.2
773
Not enough data
9.2
778
Not enough data
Platform Administration
8.6
711
Not enough data
9.1
756
Not enough data
9.0
763
Not enough data
Platform Payment Content
9.0
760
Not enough data
8.4
652
Not enough data
9.1
735
Not enough data
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Not enough data
6.9
9
Not enough data
5.7
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
8.0
15
Not enough data
8.2
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
Not enough data
8.1
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
240
Feature Not Available
7.9
242
Not enough data
7.8
244
Feature Not Available
7.9
245
Not enough data
8.0
246
Feature Not Available
Platform Content
8.7
1151
8.0
106
9.1
1174
8.2
114
9.2
1173
8.2
95
8.4
1087
7.6
47
8.8
1100
7.0
46
8.6
1092
7.1
45
Platform Additional Functionality
9.2
1152
8.4
130
8.7
1092
7.5
52
8.5
1066
7.9
61
8.9
1112
7.8
83
9.1
1135
7.9
101
Platform Data
8.4
1018
7.7
57
8.7
1057
7.9
78
8.8
1041
7.6
64
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Recruiting and Onboarding
8.0
992
6.6
50
9.0
1101
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
8.2
2239
7.5
312
8.0
2046
7.4
165
Feature Not Available
Feature Not Available
8.9
2273
8.3
400
9.2
2276
8.5
410
8.9
2181
8.0
292
8.8
2243
8.2
401
9.1
2267
8.5
424
Categories
Categories
Shared Categories
Gusto and Paychex are categorized as Onboarding, Benefits Administration, Core HR, Payroll, and Time & Attendance
Unique Categories
Gusto is categorized as Contractor Management and Contractor Payments
Paychex is categorized as Candidate Relationship Management, Time Tracking, PEO Providers, Applicant Tracking Systems (ATS), Performance Management, Workforce Management, Background Check, HR Analytics, Corporate Learning Management Systems, Employee Perks, Expense Management, HCM Software, and Employee Recognition
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.5%
Computer Software
5.2%
Accounting
5.2%
Health, Wellness and Fitness
4.8%
Hospital & Health Care
4.5%
Other
74.8%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.3%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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