--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 12402 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 12,402 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Decent for Payroll, Frustrating Account Features **Rating:** 1.0/5.0 stars **Reviewed by:** Adele T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Gusto?** I like that I can use it to clock in and out from work, and I can see how much my pay stubs were. Probably the best thing is I can optimize my paychecks and decide how much they're taking in taxes from each check. It does my payroll process, and the initial setup was easy. **What do you dislike about Gusto?** I don't like Gusto. Clocky giving out. I was using the spending account, but I hate the spending account. The spending account *****. The fact that, like, I can't enter my bank account information and then view it to make sure it's correct, *****. It just does my payroll process thing. That's the only thing that it solves for me. I'm not. Two. **What problems is Gusto solving and how is that benefiting you?** It just does my payroll process, that's the only thing it solves for me. I like that I can clock in and out from work and see my pay stubs. Probably the best thing is I can optimize my paychecks and decide how much they take in taxes from each check. ### 2. Frustrating Payment System with Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** Márcio P. | Head of Data & Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Gusto?** I like nothing about Gusto **What do you dislike about Gusto?** Gusto fails to deliver on its core promise of simplifying payments for international contractors like me. The onboarding process is terrible; despite submitting numerous documents suggesting everything should be ready, they withhold payments and create endless tasks to deliver additional information. This process locks me in a loop without receiving my money, making life harder instead of easier. Their customer support is also awful; they provide no real help and just lie about payments being processed while presenting useless internal documents as receipts. Even though the initial setup seemed easy, it turns out useless when the system doesn’t function as expected. **What problems is Gusto solving and how is that benefiting you?** Gusto supposedly simplifies international payments, allowing me to get paid in Brazil for work with an American company, but they withhold payments while demanding repetitive and unnecessary tasks. ### 3. Great Interface, Poor Support - but "Relax someone will get back to you within 24-48 hours" **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** I find Gusto much easier to use compared to QuickBooks. The interface is clean and easy, making setting up and processing payroll straightforward and very easy. I like the automated tax payments feature, which simplifies the process significantly. For the most part, the interface works well, and I appreciated that the initial setup of Gusto was easy and intuitive. Our employees also find it easy to use. **What do you dislike about Gusto?** If there is an issue within Gusto, it's almost impossible to find out what's wrong and how to correct it. Their support options online are very limited. They used to have US-based support. Now everything is offshore and it is pretty horrible. I spent three hours just trying to find out what the issue was due to a notice we received from the IRS. I was literally told "relax someone well get back to me in twenty-four to forty-eight hours" It's been 40 hours and they have closed my ticket and I still have no idea what is wrong with our 941. That is not the support I am looking for. If you never have an issue everything is great but if you do this becomes the most expensive payroll provider you could choose because they will just drain your time, energy, and productivity while completely ignoring your question. Their ongoing support is so painful - it started ok and has gotten progressively worse - that we'll be looking for a new alternative. **What problems is Gusto solving and how is that benefiting you?** I find Gusto much easier to use than QuickBooks, especially for setting up payroll. The interface simplifies the process, and we benefit from automated tax payments. ### 4. Failed to pay employees, then lied about it, offered no refunds, and no apology. **Rating:** 0.0/5.0 stars **Reviewed by:** Mark T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gusto?** I find the user interface of Gusto rather simple to use. It integrates with tools to automate the provisioning of user accounts in Microsoft 365 and also integrates with QuickBooks Online fairly easily. **What do you dislike about Gusto?** They literally did not run our payroll last payroll cycle. No notice was sent that it wasn't completed and I learned from my employees that they had not been paid. The issue ended up being a Gusto problem yet no one from Gusto did so mucha s even apologize for it. I received no refunds for our service fees paid in the month. I was not reimbursed for the wire fees I paid in order to get my employees paid. The icing on the cake was the four different lies I was given about why payroll wasn't completed, confirmed in my final support interaction with their absolutely unhelpful customer support team. Gusto was fine until it wasn't, and when it wasn't, they failed HARD. We're leaving for another provider at the end of the quarter. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll, reimbursing business expenses, tracking PTO, and performance reviews. It integrates with Microsoft 365 and QuickBooks Online, simplifying account provisioning and financial tasks. ### 5. Keeping my bank info after canceling **Rating:** 0.0/5.0 stars **Reviewed by:** Brandon S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Gusto?** it has a decent interface that I didn't hate **What do you dislike about Gusto?** Unacceptable Data Retention Policy — 1 Star After canceling my Gusto account, I attempted to remove my banking information from their platform. To my surprise, Gusto's policy allows them to retain your banking details even after you've closed your account and are no longer using their services. As a former customer, I have no ongoing relationship with Gusto, yet they insist on holding onto sensitive financial information I never consented to keep on file post-cancellation. This feels like a serious violation of consumer trust. My issues with this policy: No opt-out: There is no way to delete your own banking information upon account closure. Lack of transparency: This policy is buried and not made clear during the cancellation process. Unnecessary risk: Retaining sensitive data for inactive accounts creates unnecessary exposure in the event of a data breach. Businesses should only hold onto sensitive financial data for as long as there is an active customer relationship. Keeping it beyond that — without a clear legal obligation or the customer's explicit consent — is, in my opinion, unreasonable and should be revisited by regulators. I would caution anyone considering Gusto to be aware of this policy before handing over their banking details. **What problems is Gusto solving and how is that benefiting you?** helping with payroll compliance ### 6. Gusto is Great **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gusto?** Gusto is very easy to use. I like that I am able to edit my time as needed, clock in is easy and time off requests are user friendly and seamless **What do you dislike about Gusto?** I dislike that the clock in feature is not the first thing you see when you open the app. I would also love if there was a widget to add to my phone to make the process even easy and to take less time. It always takes it forever to load. **What problems is Gusto solving and how is that benefiting you?** Gusto is making the process easier for our entire team to clock in no matter where they are- remote of in office, it also makes the integration of direct deposit very easy and allows us to easily access our information. the other software our company used was not as user friendly and meant we had to contact the accounting team for any minor issues like clock in adjustments and we were not able to request time off. ### 7. Your payroll management system allows Employer led faud. **Rating:** 0.0/5.0 stars **Reviewed by:** Javier D. | Freelance Video Editor - Promo / Shorts / Social, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Gusto?** The ease of use and onboarding templates **What do you dislike about Gusto?** The fact that employers can add expenses to my personal payroll without my authorization, and change wage values on payroll. THIS IS A MAJOR FAIL. WHY? Because employers can modify pay rate and include expenses that were not performed by the employee to make payroll deposits seem like you are legally being paid correctly. My last employer was commiting payroll fraud for 2 years... because he did this, he technically shorted people money on 401k contributions. Theft of both wages and matched values. **What problems is Gusto solving and how is that benefiting you?** no solutions yet ### 8. User-Friendly, But Payroll Hour/Day Calculation Issues Create Problems **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Gusto?** The interface is very user friendly. I feel like I can always self-serve / build custom reports on my own and find whatever I am looking for in Gusto. It is definitely easier to use and operate compared to other payroll systems I've used in the past that had clunky interfaces that made it confusing to find reports or payroll details. **What do you dislike about Gusto?** There's a known issue with payroll where it compensates full-time employees by work hours instead of work days. Maybe they have since fixed this, I am not sure, but every time we had a new hire that would start mid-week or a termination that didn't line up to a full 10/10 day bi-weekly payroll period we would have to manually edit the amount of hours worked by that person to get the calculated compensation (hours x hourly rate) equal what their pro-rated payroll should actually be on a per day basis. I don't understand how or why a payroll system would have this design that was effectively wrong and that we would have to double check each payroll period... it feels like its the 1 thing you shouldn't have to worry about with a payroll system. Maybe there was user error I don't know, we brought this up with their support team multiple times and they never fixed the issue for us they just said they were aware of the issue... If this is a known issue and they don't fix it then there is a chance that every company using Gusto may be incorrectly compensating employees anytime they have a pro-rated payroll cycle. The only reason I caught this was because I was in charge of administering payroll for my company and I saw that in my first paycheck with the company I was paid the incorrect amount. We then did an audit and found it was the case for others as well. I only leave this comment in the review because if this is still an issue Gusto needs to do something about it. **What problems is Gusto solving and how is that benefiting you?** It's an HR system so it does basically everything an HR system does... it keeps employee records, does payroll, tracks time off, tax compliance, etc. That benefits a company by having a central repository of information and it's not just kept in google sheets where things could be lost / edited / deleted. It is good to use a software for this kind of information. I don't think a company could function without an HRIS. ### 9. Beware of Unauthorized monthly Charges over a year after you terminate service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** Gusto was our payroll company for a few years **What do you dislike about Gusto?** We discontinued with Gusto in February 2025. During reconciliation of our bank account we determined that in March of 2026 they charged us $300 in May and today they have charged us an additional $121 each of the past 2 months. Tried to talk with them on the phone but they make talking to anybody impossible as they want more and more information to verify and the person I was speaking to was oversees and she wanted a copy of my drivers license which I was not comfortable providing, so I am now hiring an attorney to sue Gusto for Fraud because they wont speak with me and refund the money they are stealing each month after over a year with no activity. Crooks **What problems is Gusto solving and how is that benefiting you?** They are not working to solve this problem. They refused to pass me on to a supervisor because I didn't feel comfortable providing my government ID to somebody "off shore" but she said for security reasons she could not disclose where in the world she was ### 10. Unclear Business Classification Policies Make Reclassification Difficult **Rating:** 1.0/5.0 stars **Reviewed by:** Hunter C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gusto?** I like that Gusto offers a decent accounting platform. It’s straightforward and meets my needs. **What do you dislike about Gusto?** Gusto policies on business classification are not concrete. I have been trying to get my business reclassified from being an MRB but the associates are never clear on what can be substantiated as proper documentation, even when I am the owner and made it clear we are not an MRB. **What problems is Gusto solving and how is that benefiting you?** It makes payroll simple in being able to run by doing the tax filings for me. ### 11. Slow Login and Lack of Pay Transparency Disrupt Workflow **Rating:** 1.0/5.0 stars **Reviewed by:** Denise W. | Nurturing parenting practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Gusto?** I'm not sure I like anything other than how easy it is to request sick time,I often get frustrated when using this app. Also why would I refer a friend to a payroll app payroll is decided by a company they work for unless you're trying to get me to refer to friends that run small businesses there's no reason for me to refer this to anyone in my life **What do you dislike about Gusto?** Logging in takes far too long—usually between two and five minutes—which disrupts my schedule. After finally getting in, I often have to go back and edit or explain why I needed to adjust my hours. This makes it seem as if I’m trying to manipulate my time, even when that’s not the case. The delays are especially frustrating when I need to log in quickly for something brief or temporary, or when I’m commuting. Additionally, the system doesn’t show me my estimated paycheck until after I’ve already been paid; it only tells me the date I’ll receive my paycheck, which I already know. **What problems is Gusto solving and how is that benefiting you?** I didn't decide to use this company it's better than ADP but it's still a payroll app ### 12. Extremely Poor Service and Security Risks **Rating:** 0.5/5.0 stars **Reviewed by:** Shawn T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Gusto?** I have liked the simplicity of Gusto and the low price. I also like having a single source of truth for all HR, payroll, and benefits. **What do you dislike about Gusto?** Gusto is somewhat difficult to work with. You never get an employee with an email address or phone number - you just have a group email and hotline to call, and who you get is who you get. You will have a rotating cast assigned to your support cases and to your benefits management. Gusto security is lacking - hackers were able to access our account by spoofing the Gusto website and steal over $75k of our funds. Gusto did nothing. Luckily for us, the banks and cybercrime authorities were already aware of this criminal enterprise and were able to return the funds to us. Gusto should have a security department engaged in typical DNS and domain monitoring to prevent their customers from being victim to these attacks. Instead, when we reached out to Gusto for help, the random individuals we were connected to would blame us and offered no help or willingness to escalate. Gusto's insurance services are a completely separate company that don't communicate well with the Payroll and HR side of the company. It has been difficult to work with them on an annual basis, but they almost put us out of business in 2026. The Gusto Insurance brokerage enrolled us in 3 small group plans through negligence. We tried to switch from United Healthcare to Blue Cross Blue Shield of NC. Gusto did not cancel our group plan with United and enrolled us twice with BCBS mistakenly. Gusto never set up the benefits deductions on the backend (which is the main value proposition for a small business to utilize Gusto for employee benefits). That meant that our employees did not pay their part of the premium, and we paid for a Group Plan at the company level 3 times! This cost our business over $60,000 out of pocket, and we have had to spend countless hours on the phone with the insurance companies to correct it. We have had employees leave our company because they are fed up with the process. We paid out of pocket to assist employees who counted on insurance for live saving medications and healthcare services, which they did not have access to because Gusto messed up their enrollments. As a small business, it’s staggering the impact a negligent vendor can have on your success and your employee's lives. Stay away from Gusto. **What problems is Gusto solving and how is that benefiting you?** Gusto provides a single online portal for small business payroll, HR, and benefits management, creating a single place for employees to access everything from W2s to employee handbooks. ### 13. The little engine that couldn't! **Rating:** 0.0/5.0 stars **Reviewed by:** Heather D. | admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gusto?** My customer service rep was very funny and nice to work with **What do you dislike about Gusto?** After 3-4 weeks of trying to migrate my old payroll to Gusto, and work out gliches, I was still no closer to actually running payroll. **What problems is Gusto solving and how is that benefiting you?** No problems were solved... the more customer support tried to help me onboard and migrate from prior payroll service, the more problems popped up and resolving was a joke...even the Gustos customer service reps could not help me; although they seemed to have very good intensions, we just couldn't get there. ### 14. Gusto Review **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** There are some issues that make it difficult to use **What do you dislike about Gusto?** The mobile app doesn't work all the time. It's not very integrated with the desktop app either. Time zones do not always work properly either. Support outright lies to you by saaying a feature is going to be released, only for it to be removed. **What problems is Gusto solving and how is that benefiting you?** It's currently creating more problems than it is solving, since it has frequent outages where you cannot log in and clock in, causing issues and frustration. ### 15. Buggy Mobile Experience Undermines Usability **Rating:** 0.5/5.0 stars **Reviewed by:** Lito C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Gusto?** I like that Gusto has an attractive interface and I'm able to edit my shifts easily when something goes wrong. The setup of Gusto was also easy. **What do you dislike about Gusto?** I find the mobile app buggy and unreliable. My main tasks, like clocking in and out or tracking breaks, are often disrupted because the app gives a false impression of being logged in. This results in missed recordings of my actions, and I end up needing to edit shifts manually. It's frustrating and makes me have little confidence in the app's reliability. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to track my time for payroll, but the mobile app is unreliable. It often fails to clock me in or out, leading to extra work to correct my hours. I do appreciate it allows me to divide my paychecks into separate accounts. ### 16. Challenging Setup, Overwhelming Emails **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** February 17, 2026 **What do you like best about Gusto?** I like that Gusto allows me to see previous checks without having to sift through paper. I also like the little gifs you put in my email, and the fact that I can log out whenever I want. **What do you dislike about Gusto?** I dislike all the needless emails and advertising from Gusto, and the unprofessional referrals could be improved. I used to have a human come to my desk and give me my paycheck, but now I get a multitude of spam emails, and there's no one to talk to if my check is messed up. The initial setup was an unmitigated nightmare. I was unable to login by phone at all, and it took several days by browser. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll, and it solves the problem of accessing previous checks without sifting through paper. ### 17. Streamlined Time Tracking but Vendor Switching Needs Work **Rating:** 1.0/5.0 stars **Reviewed by:** Anna M. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gusto?** I use Gusto for logging hours and getting paid, and I find it easy to use. I like the time-tracking in-app feature because it simplifies my workflow. Typically, I use a browser stopwatch and then manually record and upload hours, but Gusto handles it all for me, so that's a big plus. **What do you dislike about Gusto?** I do think it's a bit hard to switch from vendor to vendor. It just feels like there are too many steps to switch between vendors. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for logging hours and getting paid by vendors. It simplifies timetracking and payment tracking since it handles recording and uploading hours, which I used to do manually. ### 18. Easy to Use, but Customer Service and Healthcare Issues Need Improvement **Rating:** 1.0/5.0 stars **Reviewed by:** Alex S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gusto?** The app is easy to use and allows me to easily access the information needed **What do you dislike about Gusto?** Its extremely hard to talk to someone in customer service and have had issues with health care **What problems is Gusto solving and how is that benefiting you?** It solves me being able to see when I will get paid which is helpful as being at a startup it seems that it can be adhawk sometimes ### 19. Failed Promises and Unresponsive Support **Rating:** 0.0/5.0 stars **Reviewed by:** Dovid D. | Information Technology Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Gusto?** NOTHING: At this time they are unresponsive and uncooperative. **What do you dislike about Gusto?** I dislike their entire tax system; it's flawed. They don't take out as much taxes as they should. They blame me for errors when I haven't even filled out or seen the forms. Their system fails to notify when forms are not filled out or signed. Gusto's initial setup was deceptively easy, but it shows they can't catch their own system errors. They were supposed to solve my tax problems, but they only caused more problems. They're now unresponsive and blame their issues on me. **What problems is Gusto solving and how is that benefiting you?** Gusto was supposed to resolve my issue of getting a 1099 instead of a W-2, but they only made things worse. ### 20. Poor Support Experience: Couldn’t Get a Simple Check-In/Out Answer **Rating:** 0.5/5.0 stars **Reviewed by:** Tom L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Gusto?** I like that it came up high on my chat. Gpt **What do you dislike about Gusto?** I couldn't find the answer to one simple question regarding checking in and checking out. Scheduled a meeting - to which I received an email asking me to reply with any questions which I did and included to call me on my mobile device, not the office number. The support person never received the email, call me and then hung up on me because they were upset with me **What problems is Gusto solving and how is that benefiting you?** Zero ### 21. Frustrating Experience with Gusto **Rating:** 0.5/5.0 stars **Reviewed by:** Scott H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Gusto?** Gusto helps pay my payroll taxes, so I don't have to calculate that. **What do you dislike about Gusto?** Gusto has been really frustrating. I've had ongoing issues, especially with billing and payroll errors. There were unpaid taxes, and the IRS sent letters. Items were added to the account without approval, and I was billed for them. It's really been a hassle. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me pay my team on time and handles payroll taxes so I don't have to calculate them. ### 22. Frustration Over Functionality and Support Gaps **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Gusto?** Staff like the app and interface BUT it is very frustrating to administer. **What do you dislike about Gusto?** I don't like Gusto. I find it terribly frustrating and spend more time fixing it than I should or ever needed to with my former payroll service. Gusto doesn't allow me to set my standard workday to 7.5 hours so every time there is a holiday I have to change each employee manually. Gusto provides no solution to adjusting the paid holidays except for manual entry each time. Support is clearly accomplished via a call center and representatives do not have full knowledge of the platform, and often I can find my own answer before they can. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for company payroll, specifically paying employees. ### 23. I once loved gusto, but customer service is rapidly detiorating **Rating:** 1.0/5.0 stars **Reviewed by:** Mark H. | CEO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Gusto?** Gusto was easy to setup and it manages payroll easily each month. Managing benefits through Gusto, while having a limited network, does make it easier for a growing startup. **What do you dislike about Gusto?** Gusto used to have great customer service. But in an obvious effort to grow sales and improve its margins, there are some annoying trends: 1. Upsell - it is consistently trying to upsell you to other providers or partners (employees see the same). 2. Customer service - this used to be excellent, but it is worsening quickly. The last issue I had, which Gusto itself created, took over 3 hrs to solve, reps forgot to call me back, one rep gave me advice that would have had negative tax consequences, and the issue created stress for employees and the company. 3. Pricing - while it was a price competitive option, it is squeezing us more and more as time goes on and as they know it is harder to switch. **What problems is Gusto solving and how is that benefiting you?** We manage payroll, benefits, and some contractor payments through Gusto. **Official Response from Camden Q:** > We value your loyalty and are sorry to hear about your recent challenges. We will take your feedback into consideration and strive to provide a more positive experience for you in the future. Thank you for sharing your feedback, Mark. - Camden Q Client Relations ### 24. Clunky Setup and Poor Support Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Steve M. **Reviewed Date:** February 18, 2026 **What do you like best about Gusto?** NA **What do you dislike about Gusto?** I was trying to get set up as a contractor, but it forced me to sign up for payroll, which I didn't want. Then they made it almost impossible to cancel. It’s caused more problems than it solved. They could have real time access to human beings via chat. The initial setup was very difficult. **What problems is Gusto solving and how is that benefiting you?** Gusto hasn't solved any problems for me; it's caused more issues, particularly with setting up as a contractor. ### 25. Lacks support, help and ease of processes **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Gusto?** basic interface is good but that is it nothing really stands out **What do you dislike about Gusto?** lack of access to help from real people, chat bot doesn't answer any questions or help in any way and often just sits without giving any answers, FAQ is missing common issues, overly complicated processes, complete lack of support, below market return on 401K without any way to see yearly return, heavy dependance on AI and automation which requires more work from users and extensive documentation, actions appear to have multiple speedbumps to slow processes down and make changes hard **What problems is Gusto solving and how is that benefiting you?** none from what i see, Gusto doesnt benefit me at all ### 26. If you enjoy jumping through 20+ hoops to run payroll, Gusto is for you **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Gusto?** If you enjoy jumping through 25 hoops to meet payroll in a timely manner, Gusto is for you. **What do you dislike about Gusto?** They sent us over 8 requests and each time they changed the demands of the request. They delayed payroll and made it impossible to pay employees in a timely manner and in compliance **What problems is Gusto solving and how is that benefiting you?** They try to solve payroll but instead introduce to the customer 20 hoops to jump through. ### 27. Clean UX, but Support, Reporting, and Enrollment Issues Create Constant Headaches **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Gusto?** The UX is fairly clean and straightforward, which makes it easy for employees to use for their own day-to-day information. **What do you dislike about Gusto?** Honestly, a lot of it. The support, the reporting tool, the benefits errors, the general enrollment issues, the runaround solutions with different answers from everyone we talk to. Unclear responsibilities. It's a horrible pain, but we plan to part ways. **What problems is Gusto solving and how is that benefiting you?** Paying people and benefits. ### 28. Decent product but your on your own to figure it out. **Rating:** 0.0/5.0 stars **Reviewed by:** H A. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Gusto?** The ease of onboarding new hire and running payroll. Customer support is good but 50% of the time when we call we are figuring it out with them as we go along. **What do you dislike about Gusto?** Our dedicated account manager is non-responsive. A lot of promises made by the sales person during our sals pitch but in reality we found out later that a lot of features that they said were in place were not and when we ask about them all were told is that they can suggest the feature to the engineers but there is no guarantee. These are basic items that are standard with other platforms such as ADP, Rippling, etc. **What problems is Gusto solving and how is that benefiting you?** So far Gusto is causing us problems not solving them. Were figuring out the solution and solving things ourselves. ### 29. Terrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Abbey C. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Gusto?** Everything that I did manually was fine. **What do you dislike about Gusto?** It was the customer support and system that kept cutting us off that made us want to leave them. I was on the phone with them for 2 days trying to get some issues fixed that was caused from them cutting off our direct deposit features and then making us send a wire to reactivate it. I had to manually write paychecks for my whole company and have them pick them up on a snow day. They all had to risk their lives to get paid because gusto removed our direct deposit. **What problems is Gusto solving and how is that benefiting you?** They caused problems. The only thing they did was save me the hassle of submitting taxes to the IRS. ### 30. Basic Payroll Use, Disappointing On-Demand Pay **Rating:** 1.0/5.0 stars **Reviewed by:** Bam Bam W. **Reviewed Date:** November 29, 2025 **What do you like best about Gusto?** I find the initial setup of Gusto easy. **What do you dislike about Gusto?** I am frustrated because the on-demand pay feature in Gusto doesn't work for me. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to view my paycheck, but it solves not many problems for me and the on-demand pay feature doesn't work. ### 31. Significant issues handling state tax filings and communication **Rating:** 1.0/5.0 stars **Reviewed by:** Chuhan W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Gusto?** Pros: Basic payroll functions work fine. **What do you dislike about Gusto?** Cons: Failed to properly handle state tax filings Zero proactive communication about filing issues Contradictory responses from support Refused to take responsibility for their errors **What problems is Gusto solving and how is that benefiting you?** Gusto filed an incorrect $0 tax return for our company despite knowing there was a $143.99 liability. They had an "open investigation" noted in their system but never communicated this to us. We only discovered issues after receiving penalty notices from the state. When confronted, Gusto provided contradictory explanations - first claiming Q1 taxes were owed but Q2 wasn't, then later reversing their position entirely. Support repeatedly deflected responsibility despite clear evidence of their processing errors. As a payroll provider, their core responsibility is to handle tax filings correctly and communicate any issues proactively - they failed at both. Bottom Line: If you're considering Gusto, be aware that while their basic payroll functions work fine, their tax filing handling and communication can lead to unexpected penalties that they won't help resolve. Make sure to double-check all their state tax filings carefully. ### 32. Insurance Payment Issues Undermine an Otherwise Helpful Service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Gusto?** Easy to track history, helpful, pays correctly **What do you dislike about Gusto?** I had insurance through Gusto but they were not even paying UNH so when I went to doctor, they said I didn't have insurance **What problems is Gusto solving and how is that benefiting you?** Paying me ### 33. Gusto has most of what I need as an employee to keep track of important pay functions **Rating:** 1.0/5.0 stars **Reviewed by:** Jeremy G. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Gusto?** I can clock in and out pretty easily using a kiosk. **What do you dislike about Gusto?** The HR training was pretty woke. It wasn't the absolute worst HR training I've ever had, but it wasn't good. **What problems is Gusto solving and how is that benefiting you?** I can easily clock in and out using a kiosk, and I can easily request time off and have it approved all in one system. It's also helpful to see the company's holiday schedule in the same place. **Official Response from Chelsea B:** > Hello Jeremy, Thank you for sharing your experience with Gusto! We’re glad to hear that the kiosk clock-in/out feature and time-off management have made your day-to-day work easier. It’s great to know you find value in having important pay functions and company info all in one place. We appreciate your honest feedback about the HR training content. We’re always looking for ways to improve our training programs and will take your comments into consideration as we continue to develop resources that meet the needs of all users. Thanks again for your review and for being part of the Gusto community! -Chelsea B Gusto Client Relations Team ### 34. Do Not Buy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Gusto?** Nothing. The UI/UX was acceptable but the customer service, despite paying for premium, was the worst I've ever experienced in a B2B software product. **What do you dislike about Gusto?** Hands down the worst customer service I have ever experienced in a B2B software product. Despite paying for premium customer service there was no resolution to a form upload error caused by a bug in their software that prevented payroll from being run. There was no response to multiple customer service tickets for 5 business days. **What problems is Gusto solving and how is that benefiting you?** None. The software is unusable. ### 35. Mediocre at Best **Rating:** 0.5/5.0 stars **Reviewed by:** Maria T. | paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Gusto?** It's easy to clock in and out and edit the timesheets. **What do you dislike about Gusto?** It's hard to ready the pay stubs. For biweekly pay, there's no easy way to sort the time stamps by week. It's far too difficult looking at weekly pay if you're paid biweekly. **What problems is Gusto solving and how is that benefiting you?** None ### 36. Terrible (!!!!) customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Max P. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Gusto?** Rippling is so much better. please use rippling **What do you dislike about Gusto?** Gusto is perhaps the worst company I've ever engaged with for customer service. Any issue at all? Expect to be put on hold for 45 minutes + with zero insight to resolving the issue. Problems with your account? They will insist you complete the same verification procedures over and over. Have a question about your account? They will give you incorrect information and repeat over and over again there system won't allow you to update anything. Quite literally the definition of insanity. If you have any self-respect and care about your time and sanity, use Rippling. **What problems is Gusto solving and how is that benefiting you?** creating even worse software for HR than legacy systems. Truly the worst customer support experience you can imagine. Use anyone or anything else – use papyrus and an abacus – before contracting with Gusto ### 37. Gusto is very difficult to work with **Rating:** 0.0/5.0 stars **Reviewed by:** David M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Gusto?** Price is fine. Not much else positive to say here. **What do you dislike about Gusto?** Gusto is very difficult to work with. Getting setup is a nightmare. Every time I think I am done with my setup, I find out later there is more. I have had 5+ false starts. The customer care team acts like everyone should know every trivial detail about their operation. I was finally able to run a test payroll. When I tried to run the actual payroll - it failed. It failed because Gusto tested one thing, but did something very different for the actual payroll. It has been one headache after another and still cannot get it right. No one at Gusto can admit there is a problem on there end. Use someone else. **What problems is Gusto solving and how is that benefiting you?** They have not solved any of them. They just keep creating new ones. ### 38. Gusto falls short.. **Rating:** 1.0/5.0 stars **Reviewed by:** Rowell D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Gusto?** The upside of Gusto is an easy to use web interface. You can use Gusto on a web browser or phone and still be able to manage your account. **What do you dislike about Gusto?** Gusto support is not good at all. The support team tends to point you to knowledge base articles rather than helping. They’ve used bait and switch practices with us when it comes to signing up for benefits. They show you one price, you sign. Up for it and then afterwards they tell you the price is higher. **What problems is Gusto solving and how is that benefiting you?** Centralized management of payroll and benefits. ### 39. Popmenu **Rating:** 1.0/5.0 stars **Reviewed by:** Daphne I. | People Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Gusto?** Payroll Processing, Tax Filings, some report reps follow-through **What do you dislike about Gusto?** Support not always able to answer questions. Getting multiple different responses from different people on support issues. Constant changes to the system- example document & reporting section Not notifying of major changes- ex. when our payroll would switch to having to use reverse wire In efficient & flexible reporting. **What problems is Gusto solving and how is that benefiting you?** IRS & benefits concerns. Makes resolving issues a little simpler. ### 40. As an employee wrongly classified as a contractor, you have made my life hell. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Gusto?** Not a single thing. I will never use Gusto again nor for any business of mine. I will solely use Rippling from here on out for the rest of my life. It is now a question of mine when interviewing. If the company uses Gusto, I say thanks but no thanks. **What do you dislike about Gusto?** YOU MAKE IT WHERE I CANNOT GET PAID IN A TIMELY MANNER NOR ALONG WITH THE OTHER EMPLOYEES. A WEEK TO GET PAID AFTER INITIATION WHEN EVERYONE ELSE GETS PAID THE NEXT DAY???? WHAT THE IS THE MATTER WITH YOU PEOPLE. Customer support is garbage. **What problems is Gusto solving and how is that benefiting you?** None. I hate your product and company. ### 41. Affordable Solution Perfect for Small Businesses But not customer service anymore **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Gusto?** The price is affordable for any small company. **What do you dislike about Gusto?** They no longer offer customer service. It's not possible to call them or use live chat anymore. **What problems is Gusto solving and how is that benefiting you?** I mainly use Payroll, and while I think they want to add more features, I feel they should concentrate on perfecting one thing and doing it well. ### 42. Gusto has messed up my 401k as well as health benefit pay out. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Gusto?** Access to pay stubs, easily see time off that is available. **What do you dislike about Gusto?** Money has been taken out of my check and not put into my 401k. Money has been taken out of my check and not used to pay my health insurance. When I reach out to Gusto, it seems like it's an AI bot that tells me to reach out to my company. My company tells me its a Gusto issue. So where did my money go? **What problems is Gusto solving and how is that benefiting you?** Gusto has solved zero problems that I have reached out about. Zero. Myself and colleagues have reached out multiple times. ### 43. Other solutions are better **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Gusto?** I wasn't very impressed with Gusto. In my experience, the software feels outdated when compared to other platforms. **What do you dislike about Gusto?** Customer support is the biggest issue. Would only receive generic responses to a very specific issue that needed technical support. **What problems is Gusto solving and how is that benefiting you?** N/A ### 44. Customer service is abysmal, a disappointing experience all around. **Rating:** 0.0/5.0 stars **Reviewed by:** Sarah S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Gusto?** Onboarding is made easy and the layout isn't terrible for the user. **What do you dislike about Gusto?** Unreliable and uninformed customer service and no wiggle room on their features or what they can offer. For example, they cannot administer some benefit plans that aren't 100% employer funded and there are very limited options for PTO administration. They also provide consistently inaccurate reporting for payroll and made an error on our tax documents causing us to spend more money for our outside accountant to straighten things out. **What problems is Gusto solving and how is that benefiting you?** They are not solving any of our problems well so there is no benefit to us and we're currently looking for a new HRIS. ### 45. Inconsistent Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Roy S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Gusto?** Nothing. Their scheduling needs updating and fixing. How you can contact customer support is slow. **What do you dislike about Gusto?** They will give their clients different answers to the problems that impact payroll. You can speak to 3 different people and the answer will be different. Also they have issues with their processes and their is not consistent way their system handles wires. They don't communicate well with the client about any issues and or if there can be a solution. The sales team will sell you on a solution that isn't 100% what you get from support. The Support team doesn't even review your account before they start trying to explain the issue. Then when they review your account they understand that they told you incorrect information. Be leary of using them. **What problems is Gusto solving and how is that benefiting you?** They haven't solved any problems for me right now. **Official Response from Chelsea B:** > Hello Roy, We're sorry to hear about your experience with our customer support. Your feedback is valuable to us, and we apologize for any inconsistencies you've encountered. We strive to provide accurate and reliable assistance to all our clients. We appreciate you bringing this to our attention, and we will work on improving our processes to ensure a more consistent and effective support experience for you. Please reach out to us directly with any specific issues you're facing so we can address them promptly. Thank you for your patience and understanding as we work to make things right for you. -Chelsea B Client Relations ### 46. Easy to use! - REVISED - service is awful **Rating:** 0.0/5.0 stars **Reviewed by:** Stephanie F. | Head of People Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Gusto?** REVISION: the software is wonderful and easy. They customer service is terrible if you don't fit right into what they want you to do. If there is a question or problem that isn't on the script you will not get help, no matter how much you escalate or beg for help. It is so intuitive to use. After using ADP and UKG this is very easy to figure out how to do everything. Our payroll support person was so informative and usedful. The integration was very easy. Our employees are finding it much easier to adjust to as we have implemented the new system. Gusto is the perfect solution for our company. **What do you dislike about Gusto?** REVISION: The customer service is great, when your problem is on the script. Non-existant if it isn't on the script. Not all information transferred with the change. Phone number and work emails were missing. It was a minor inconvenience, but worth mentioning. **What problems is Gusto solving and how is that benefiting you?** REVISION: They did not care if our payroll was on time or not. We had UKG before and our Manager and supervisors were not using the system at all because it was not easy for them to use. We have already seen an improvement with their use with Gusto. **Official Response from Chelsea B:** > Hello Stephanie, Thank you for sharing your positive experience with Gusto! We're thrilled to hear that you find our platform intuitive and easy to use. We're also glad to hear that your transition has been smooth overall. We apologize for the inconvenience with missing information during the transfer. We understand the importance of accurate data and will work to ensure a seamless experience for you in the future. It's great to hear that Gusto is solving the usability issues you faced with your previous system. We're committed to providing user-friendly solutions for all our customers. If you need any further assistance or have additional feedback, please don't hesitate to reach out. -Chelsea B ### 47. Loopholes and Worst customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Allison R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Gusto?** There is nothing I like about Gusto or their services. **What do you dislike about Gusto?** There are several loopholes that make it impossible to get resolution on problems. I have not had a single interaction with their customer service where anything is resolved because there is always some other department they have to escalate to. They also have no desire to help solve problems faster or help small businesses. Be warned, they will do the BARE MINIMUM. **What problems is Gusto solving and how is that benefiting you?** They only onboard and run my payroll but they do the bare minimum. **Official Response from Chelsea B:** > Hello Allison, I'm sorry to hear about your experience with Gusto. We strive to provide excellent customer service and it's disappointing to hear that we fell short in your case. Your feedback is valuable to us, and we will address our processes to ensure a smoother resolution for our customers. I would like to investigate this further and see how we can assist you better. Please provide us with your account details so I can follow up on this promptly. Thank you for bringing this to our attention. -Chelsea B Client Relations ### 48. Nice UI, Awful Support and Customer Exp **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Gusto?** UI is clean, Reporting features are nice, easy to use, probably great if you have 5 employees and never plan to grow your business. **What do you dislike about Gusto?** CUSTOMER SUPPORT, TAX Notices are impossible to resolve and gusto takes 0 accountability for their mistakes in filing amendments and 941s. Blames you the customer for everything with 0 proof. System fails to properly notify account owners of payments due. customer service emails routinely ignore your message and answer a different question. NO account rep, difficult integration process., gusto does not provide reliable tool for scaling and growing your business, PTO tracking and customization of policies lacking and routinely caused tons of issues for our team. **What problems is Gusto solving and how is that benefiting you?** payroll and HRIS tool ### 49. Gusto needs improvement **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Gusto?** Easy to use, simple design, don't have any other good things to say **What do you dislike about Gusto?** Terrible time tracking, customer service is bad, benefits pages are confusing and unhelpful **What problems is Gusto solving and how is that benefiting you?** Solving our issue of not having our own payroll, but doing a bad job. ### 50. A very unpleasant experience **Rating:** 0.0/5.0 stars **Reviewed by:** Gary K. | Owner /mrg., Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Gusto?** Nothing I can say that will be postive with my payroll account. They offered me a refund but never delivered! **What do you dislike about Gusto?** Gusto managed to screw up my playroll taxes and it took foever to get them to fix it. They were not paying my taxes as they should and I kept getting notices from the State of Oregon saying I owed them money. Gusto was very slow to take the necessary action to fix the problem **What problems is Gusto solving and how is that benefiting you?** Gusto created more problems than they solved! I had to consistently get support and they never resolve the issue to my satisfaction **Official Response from Chelsea B:** > Hello Gary, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with payroll taxes and the frustration caused by the delays in resolving the issue. We understand how important timely and accurate tax payments are, and it’s concerning to hear that you received repeated notices from the State of Oregon. This is not the experience we aim to provide. Our team is continuously working to improve our processes, and we take situations like this seriously. If there's anything still unresolved or if you’d like further assistance, please feel free to reach out. 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[Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gusto Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Portal **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Platform Basics** - Performance - Portal **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Platform Functionality** - Document management - Requalification - Compliance - Bid Management - Calendar Management - Invoice Management - Work Order Management - Supplier Management - Inventory Management - Task Management - Compliance Management - Contractor Management - Proposal Management - Safety Management - Communication Management - Contract/License Management - Job Management - Timesheet Management - Lead Management - Template Management - Procurement Management - Subcontractor Management - Workflow Management - Purchase Order Management **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise - Surveys & Feedback - 360 Degree Feedback **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring - Subcontractor Monitoring **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Estimating - Budgeting/Forecasting - Team Collaboration - Scheduling - Accounting - CRM - AI Copilot - Real-Time Updates - Electronic Signature - Real-Time Notifications - Task Scheduling - Multiple Projects - Contractor Database - Qualification Tracking - Project Tracking - Third-Party Integrations - Mobile App - Reporting & Statistics - Billing & Invoicing - Job Costing - Time & Expense Tracking - Equipment Tracking - Approval Process Control - Customizable Forms - Time Tracking - Customizable Reports - Project Time Tracking - Activity Dashboard - Reporting/Analytics - API - Cost Estimating - Alerts/Notifications **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,671 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,598 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,740 reviews)