Lawmatics Reviews & Product Details

I like Lawmatics because it allows me to keep everything in one place. I appreciate being able to create templates to quickly generate documents that I regularly file for my clients. Lawmatics also has great service; if I have a problem or run into an issue I can't solve, they are generally able to help me get back on track very quickly. Additionally, I think the ability to create templates is incredibly helpful, as we've created well over 100 templates that work very well. very easy to use and customer support is above average. Review collected by and hosted on G2.com.

I would like to be able to create a chatbot to simulate conversations with prospective clients. And also do a little bit of a better job on their document generation. no chat bot built in, but integrates with intaker, which integrates well and creates matters automatically. Review collected by and hosted on G2.com.

Lawmatics really stands out for how much it simplifies client intake and follow-ups. The automation tools save a ton of time, the workflows are easy to customize, and everything feels built specifically for how law firms actually operate. It helps keep leads organized, communication consistent, and the team focused on serving our clients instead of chasing admin tasks.

Lawmatics support has been outstanding. Anytime we have questions or run into an issue, their team is incredibly responsive and quick to help. They take the time to clearly explain everything in an easy-to-understand way, making problem resolution smooth and stress-free.

We use Lawmatics every day across our entire team, including administrative staff and attorneys. Having a platform that is intuitive and easy to use is essential, especially when training new team members and rolling out new processes as our firm grows. Review collected by and hosted on G2.com.

Like any robust platform, Lawmatics has a learning curve, especially when setting up more advanced workflows and automations. However, once everything is configured, it becomes a powerful and time-saving tool, and their support team is very helpful in getting things running smoothly. Review collected by and hosted on G2.com.

I really appreciated that our onboarding with Swetha went very well; she was very helpful and accommodating to all of our questions. What I like best about Lawmatics is the ease of its reporting features. It makes it easier for us to track metrics and understand our data for conversion rates, and we can also use that data to ensure our KPIs are being met. The initial setup was straightforward thanks to Swetha's assistance. She managed everything and implemented all our automations perfectly, which allowed us to start using the system as soon as it launched. Review collected by and hosted on G2.com.

As of now, the only thing that is clunky is the intake fields- there are so many questions that are not relevant to our practice areas. If we could hide them, or customize that page, it would be nice. Review collected by and hosted on G2.com.

The automations streamline our procedures. This means less work for our admin! Integration with email and Zoom was a breeze. We love that when a client engages, the automation converts to a new matter in Smokeball for us. Review collected by and hosted on G2.com.

We are still quite new to using Lawmatics. When creating automations on our own, they didn't always go as planned. It was more about us learning the process better and trying to pack that into our busy days. Review collected by and hosted on G2.com.

I like Lawmatics for its ease of use, making my work more straightforward. The marketing tracking feature helps me keep an eye on our campaigns effectively. I find the automation incredibly useful; it takes care of the outreach and converts prospects to customers without me having to manually manage communications, allowing me to cultivate relationships and nurture the flow seamlessly. Review collected by and hosted on G2.com.

I wish it was more customizable and dynamic. There are a lot of fields I don't use that I wish I could hide. Most of the legal matters my firm deals with don't require quite as much personal info up front. I wish I could hide those fields. Review collected by and hosted on G2.com.

I appreciate Lawmatics for its ability to automate many processes that we previously handled manually, which significantly enhances our efficiency. I like the customer support because they are responsive and helpful, providing assistance whenever we need it. The API offered by Lawmatics stands out to me as fairly user-friendly and expansive, which is a significant advantage because it allows us to integrate Lawmatics into other platforms seamlessly, enhancing our overall workflow and the tool's flexibility. Review collected by and hosted on G2.com.

I think that the UI changes a lot and often not in ways I find helpful. In automations, it now takes more clicks to add nodes, and the nodes went from being color-coordinated to essentially a block of text. It seems minor but if you are making many automations a day, the clicks add up and the former speed at which you could recognize a node is gone. Review collected by and hosted on G2.com.

Very organized, easy to navigate. Has a number of useful features needed for our firm. Wouldn't want to use any other system! Review collected by and hosted on G2.com.

Use this program everyday and there are frequent lags recently. Were it take awhile to load a matter. The customer support lets us know when there is a problem. I appreciate the transparency and communication. Review collected by and hosted on G2.com.

Lawmatics is an all-in-one platform that helps streamline our client communication, automate follow-ups, and track leads effectively. The interface is intuitive, and it’s easy to customize workflows to match our firm’s processes. Their customer support team is responsive and helpful whenever we have questions. Review collected by and hosted on G2.com.

While the reporting features are useful, I believe there’s room for improvement in audience targeting for campaigns. Currently, if you want to send an email to multiple audiences, you have to create and send separate emails for each. It would be much more efficient to choose multiple audiences for a single campaign send.

Additionally, editing an audience could be faster. When I go to check my audience, the system displays all contacts instead of just the selected group, which makes quick adjustments more time-consuming. Review collected by and hosted on G2.com.

The experience and support has always been amazing with lawmatics, the automations work great, the new updates and patches make great changes to help quality-of-life xp. The best usage I had using lawmatics is the API, very complete and let you do a ton of stuff, even if the software itself doesn't have one thing or other I can tottally make up with it the API Review collected by and hosted on G2.com.

The worst thing I would say is the lack of filters and organization tools. I would love to have periods when something happened, like, in this day/hour the lead went from this to this stage, or at that time this happened to the lead and I can filter the leads based on when this thing happened, like, "i want every lead that became SLR (custom tag) after X day" Review collected by and hosted on G2.com.

The most helpful thing about Lawmatics is the ease in terms of reviewing matters. I can look at one matter and see who left a note and when, if a client opens an email, if they have signed a document, send a text, and sometimes even all email correspondence! It is such a nice tool and so easy to navigate when looking directly at something. I use it everyday and hardly ever find any issues with the application. Review collected by and hosted on G2.com.

The only downside I can think of is the complexity of Lawmatics as a whole. When looking at specific matters it is very easy to navigate but when you want to explore deeper than that, say draft a document or set up notifications for text threads, it is quite hard to figure out how to do these things. Someone just starting out would definitely need a tutorial to use Lawmatics efficiently and effectively. Review collected by and hosted on G2.com.