--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 12096 scale: '5' date_modified: '2026-07-31' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 12,096 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Gusto Makes Payroll and Scheduling Effortless for My Small Business **Rating:** 4.5/5.0 stars **Reviewed by:** Tessa C. | Library Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gusto?** What I like most about Gusto is how easy it has made running payroll and scheduling for my small business. I recently switched over, and it has already saved me a ton of time and stress. The onboarding process was straightforward, my employees were able to get set up quickly, and the app is simple for everyone to use for clocking in and managing their information. As a small business owner, I wear a lot of hats, so having payroll, employee management, and scheduling all in one place has been incredibly helpful. I also appreciate that it feels modern and user-friendly instead of overly complicated like some other payroll systems. So far, it’s been a great experience and definitely worth the investment. **What do you dislike about Gusto?** One downside I’ve noticed so far is that I would love the option to create a dropdown menu of my clients and their addresses for scheduling. As a cleaning business owner managing multiple homes and recurring clients, that feature would make scheduling much faster and more organized. Other than that, the platform has been very easy to use and has simplified a lot of the payroll and employee management process for me. **What problems is Gusto solving and how is that benefiting you?** Gusto is helping me streamline payroll, employee onboarding, and time tracking for my cleaning business. Before using it, managing employee information, payroll, and scheduling felt scattered and time-consuming. Having everything in one platform has made the process much more organized and efficient. It’s also helping me look and operate more professionally as my business grows. My employees can clock in, access their information, and stay updated without constant back-and-forth communication, which saves me time and allows me to focus more on clients and growing the business. ### 2. Streamlined HR with a Fun Twist **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | YouTube Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Gusto?** I use Gusto for HR and benefits, and timekeeping, and I love how it solves the problem of decentralization of the employee benefit and work experience. It's fun and serves as a one-stop hub for all my needs whenever I have benefit questions. The interface is just great; it's lighthearted but powerful. I find the usability and fun atmosphere appealing. The time tracking and auditing of my timecard are very easy, and I can manage my HSA account very easily while also handling claims. The initial setup was very easy with little to no roadblocks, making it a smooth experience. **What do you dislike about Gusto?** The mobile app has some limitations compared to the desktop website. It would be easier and quicker if there were more options to type in your time rather than using the 'rolling' numbers option. **What problems is Gusto solving and how is that benefiting you?** Gusto solves the decentralization of employee benefits and work experience. It is a one-stop hub for benefit questions and makes time tracking easy. The interface supports easy management of HSA accounts and claims. ### 3. Effortless Document Management, Top Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Gusto?** I find Gusto incredibly helpful for keeping up with my information related to benefits, payroll, accrued time off, documents, and expenses all in one app. It's very easy to access everything, which is a big plus when I need to quickly get to my information. The ability to download PDFs of any kind and upload necessary documents is also fantastic. There have been plenty of times when I've been able to do both tasks in less than 5 minutes, which is a real timesaver. Having my tax documents and any employee documents readily available to download whenever I need them is a big advantage. It's great to have such a user-friendly app for handling important documents. Plus, I was very impressed with how easy the initial setup of Gusto was. **What do you dislike about Gusto?** There have been a few times when Gusto has had glitches, and I haven't been able to sign in for a bit. It's also been difficult to reach anyone during these times. I wish there was easier access to contact someone if this happens again. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to manage my benefits, payroll, and documents all in one app. It's easy to access, and I can download tax documents and upload needed forms quickly, making it super user-friendly. ### 4. Easy-to-Use Payroll with Outstanding Support and All-in-One HR Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi L. | Office Manager/HR Management/Administration Manager, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gusto?** Gusto provides the comfort of an easy-to-use payroll system backed by excellent customer service. Everything is simple to navigate, and finding employee benefits is quick and stress-free. The platform keeps payroll and benefits management much easier and more organized overall. Gusto delivers an outstanding level of performance, with pricing that feels excellent for all the options and features they provide. Their AI intelligence is next level, constantly adapting and improving to make payroll, benefits, and overall workforce management easier and more efficient. The platform is user-friendly and reliable, and the strong customer service makes it a great experience. This company has saved me countless hours each week. The biggest benefit for me is the ease of use, along with the outstanding customer service I’ve received. What initially drew me in was the seamless integration within the app for benefits, time off, scheduling, documents, taxes, and W-2s—all in one place. With great customer service and an easy payroll system, Gusto creates a smooth, reliable experience for both employers and employees. **What do you dislike about Gusto?** The one thing I like least is that changing an employee’s hours or pay can take several steps, rather than offering a simple dropdown or a quicker edit option. A more streamlined process for making quick adjustments would make the platform even better. **What problems is Gusto solving and how is that benefiting you?** We used to struggle with pay periods and, honestly, just getting employees paid in general. Now, with Gusto, it’s as easy as clicking a button, and that has helped ensure paychecks are correct and the right taxes are withheld. ### 5. Saves our operations team hours during biweekly pay runs **Rating:** 4.0/5.0 stars **Reviewed by:** Anna G. | People operations specialist, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Gusto?** Federal and state payroll tax filings are automatically processed on exact payroll cutoff dates. Contractor direct deposits are deposited directly into recipients bank accounts in one business day. Employee self onboarding enables new hires to fill out federal form W4 information without the need for HR personnel. **What do you dislike about Gusto?** Data exports for multi state crews stop while the custom job costing reports are running. Enabling changes to worker compensation code classifications means that users have to re-enter current employee profiles. Pay stubs are not able to be changed for previous payroll cycles once the cycle has closed. Pending tax registration updates take a long time to process and need lengthy phone conversations with customer support. **What problems is Gusto solving and how is that benefiting you?** Many states jurisdictions experienced payroll payment mistakes with manual calculations on payroll spreadsheets. We did not need to hire any new in-house tax compliance personnel to automate our multi state withholdings using centralized tax compliance. We're able to run our payrolls in under 15 minutes every two weeks with our operational team. ### 6. User-Friendly Payroll with Minimal Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Gusto?** I love how user-friendly Gusto is, which makes it super easy to navigate as a first-time director without having to do a lot of research. It clearly shows exactly how much will be taken out of the company bank account and each person's take-home pay. I find it very easy to set up because Gusto only asks for the essential information and nothing extra. I also like using it to look back on how much someone has earned and to automatically generate reports. Additionally, I appreciate that Gusto allows us to keep accounts active for former employees, so we can pay them if they are needed for contract work. Overall, I would highly recommend Gusto to a friend or colleague, scoring it a 10. **What do you dislike about Gusto?** There are very few things that could be improved in my opinion, but there are a couple reminders that keep popping up and won't go away even if I exit out of them. They would be less intrusive if they weren't the first thing popping up to take care of when I go to run payroll and if they went away after seeing it once or a few times. **What problems is Gusto solving and how is that benefiting you?** Gusto makes it easy to navigate as a first-time director, simplifying payroll with a user-friendly interface. It shows payroll costs clearly and generates earnings reports automatically. ### 7. Simple time and PTO tracking with straightforward onboarding and helpful AI chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Gusto?** Entering hours and tracking PTO is simple. The paperwork process for new employees is also really easy—the step-by-step directions and prompts let employees enter their own info, and then I can verify ID, etc., in a way that feels very straightforward. The AI help chat is surprisingly helpful, especially for giving step-by-step directions when issues come up or there’s a weird paperwork situation. We haven’t had any complaints from our bookkeeper either, although we haven’t tried the integration with Quickbooks Online yet. It’s reasonably priced for a small nonprofit with under six employees, and it’s easy to set up different pay rates and PTO accrual for different positions. **What do you dislike about Gusto?** I’m trying the time tracking right now, and it takes a few more steps than I’d like, especially since I switch between projects frequently. The tax document and state reporting submissions are usually solid, but this year we ran into an issue connecting to the state system that resulted in us having to pay a fine, which wasn’t great. The higher tier I’m trialing now—with HR and time tracking—may also be a bit too pricey for a small nonprofit. **What problems is Gusto solving and how is that benefiting you?** I love that I don’t have to think too hard or remember a lot of complicated steps to run payroll. Aside from the one issue I’ve had, I feel confident that the paperwork is being filed correctly, which gives me real peace of mind. I probably spend an hour or less each month dealing with payroll and related paperwork. The HR employee handbook-builder is a lifesaver—I definitely wouldn’t have the time to do all the research needed to put one together myself, and having policies that are pre-reviewed by a lawyer also saves time and money. ### 8. Effortless Payroll & Onboarding with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Norman Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2026 **What do you like best about Gusto?** I use Gusto for my non-medical home health care business and love how it auto files my state and federal taxes. It sets up my Alabama new hires for me and helps automate a lot of the very annoying inconveniences of being a business owner. I find it extremely easy to use, which is a major plus. The employee onboarding is something I use all the time, and I love how easy it is to send out payroll. The initial setup was extremely easy when my team switched from Patriot. **What do you dislike about Gusto?** I think there should be a way to test out onboarding in simulating payrolls just to get a feel of it and how employees see the app. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll services, and it auto-files state and federal taxes, sets up new hires, and automates inconvenient tasks. Employee onboarding is a major plus, and it's easy to send out payroll. ### 9. Fast, Reliable Payments Straight to My Bank Account **Rating:** 5.0/5.0 stars **Reviewed by:** Angie Z. | Administrative Assistant/ Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Gusto?** What I like the most, payment says it will be available in 1-5 business days, I live and Honduras and once my boss has submitted my payment, I receive it directly to my bank account in 1 business day. It has a flat rate of 1.50%, although I think it’s high, I’ve send higher rates. **What do you dislike about Gusto?** There’s no option for you to use PayPal, only a bank account, they should integrate other options and lower charging rates such as the 1.50% they charge for each payment received. **What problems is Gusto solving and how is that benefiting you?** There was some cases on where they charged additional fees, but it was returned to my account so I’m glad they are honest about that. Also I think customer support should be a bit faster. Also whenever I use Gusto on my phone and go to a different tab, it always logs me out. Even if it was just for a couple of seconds. ### 10. Effortless Payroll Management for Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2026 **What do you like best about Gusto?** I like Gusto for its user interface and reporting capabilities, and its integration with our church financial software is excellent. It's really time-saving, complete, and accurate, which makes it a logical choice for a non-profit like ours. The system is fantastic for the price and helps keep our administrative costs to a minimum while ensuring legal compliance. I also appreciate that Gusto integrates with our Aplos Accounting software with just a click of a button and verification of posting. The setup is very simple, taking less than a few minutes, and can be done anytime, although we chose to launch in January. As a small organization with just 5 employees, we find it easy to add more employees and 1099 contractors as needed. **What do you dislike about Gusto?** we are completely satisfied, nothing we would change or dislike currently. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for church payroll and 1099 administration. It solves excessive report filing and eases submitting hourly payroll. ### 11. Everything at Your Fingertips—Organized, Simple, and Admin-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe R. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** I love that everything is at my fingertips; submitting time, clock in/out, submitting expenses, time off requests. As an admin employee, it's also great for my daily tasks. Extremely organized and easy to use! **What do you dislike about Gusto?** I can honestly say that there's nothing I dislike about this app/website. Everything is where it needs to be and so easy to find and use. **What problems is Gusto solving and how is that benefiting you?** Before Gusto, we were tracking everyone's expense receipt in Google Suites. Which could be a pain because employees had to send me their receipts, I then had to email them to myself to be able to upload them onto our Drive then to our tracking sheet. Now, it's easy as letting our employees know to upload their receipts through the app or desktop version on their profile. It's saved us SO much time in the process. ### 12. Three-Click Payroll, On-Time Tax Filing, and Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Gusto?** I love that in 3 clicks I can process bi-weekly payroll for all of our employees! It's so easy. The customer service chat is efficient and really helped me get started quickly. Our taxes are filed on time without me lifting a finger! For the services, the price compared to having our accountant do the same work is so much lower. I really enjoy the ease of use of the website and the speed of getting payroll complete. The reminders that pop up on the home screen when we log in are invaluable so we never have to keep track of due dates. **What do you dislike about Gusto?** The onboarding to transfer my data from my accountant who previously ran payroll was tedious. I suggest joining at the beginning of Quarter 1 so there is less data to migrate. **What problems is Gusto solving and how is that benefiting you?** Gusto has helped streamline our payroll process and reduce the costs of running payroll and filing taxes. ### 13. Effortless Payroll, but Needs Improvement on Leave Policies **Rating:** 3.5/5.0 stars **Reviewed by:** Mehreen Z. | OPTOMETRIST, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** I really like the ease of doing things with Gusto. It's very good in terms of handling taxes and deductions, so I never have to worry about anything, as it just automatically takes care of it for me. Running payroll is very simple with Gusto. I find onboarding employees very easy, and dismissing employees, along with managing benefits, is also very straightforward. Additionally, the initial setup was pretty simple, and there was a lot of support. **What do you dislike about Gusto?** If you have an employee who's on leave, you still get charged for it unless you dismiss it. Also i think price could be better **What problems is Gusto solving and how is that benefiting you?** I find Gusto makes running payroll and onboarding effortless. Dismissing employees is simple too. It handles taxes and deductions seamlessly, so I never worry about them. ### 14. Smooth Scheduling and Payroll That Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Gusto?** We primarily use the scheduling and payroll sections, and we’re also looking into using the health benefits soon. So far, the parts we use have been very smooth and easy to navigate. Whenever we’ve needed customer service, we haven’t had any issues getting help. The pricing structure feels fair and is straightforward to understand. It has also saved us a lot of time fixing people’s hours and building schedules, especially with the copy-and-paste scheduling feature for future weeks. **What do you dislike about Gusto?** The downsides of Gusto for us is sometimes it can be hard to find what we are looking for. It can be difficult to find in depth information. Occasionally customer service can be hard to get ahold of and get a straight answer from but they do well at trying to find solutions **What problems is Gusto solving and how is that benefiting you?** Gusto is solving a lot of our payroll issues. There are never errors. Our team clocks in and out on an ipad that uploads directly to Gusto so running payroll is fast and reliable. ### 15. Effortless Payroll & Privacy Features Shine **Rating:** 4.5/5.0 stars **Reviewed by:** desiree r. | Evaluator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gusto?** I like Gusto's payroll feature the most because it allows me to change my preferences without bothering HR. I also like seeing my benefits all at once, which is valuable for privacy reasons. The initial setup of Gusto was simple and very easy. **What do you dislike about Gusto?** What doesn't work is it's hard to see my estimated paycheck through the app versus online. I would like that to be easier. I need to go through multiple steps to be able to see this information. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll, performance reviews, and scheduling. I like the payroll feature the most because I can change my preferences without having to bother HR. Seeing all my benefits at once is also valuable for privacy concerns. Knowing my medical benefits and my time off policy is easily accessible is a relief. I want to know who I am insured with and be able to see my policies easily. I like tracking goals and being able to see important documents such as benefits and performance reviews. ### 16. Organized, Easy Setup That Gets the Basics Done **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey B. | Senior Lab Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Gusto?** I think it's very organized and the set up was easy. I was able to follow the flow and get everything I needed to get the basics set up for my company and employee. **What do you dislike about Gusto?** It feels like a lot of the set up comes with a paywall. And, I wanted to set up my health benefits, which they reached out to do, but everytime I've tried to start it, it says they aren't available right now. **What problems is Gusto solving and how is that benefiting you?** It's helping to make sure my taxes are paid with each payroll which is super helpful. And, the direct deposits and automatic payroll make my flow a lot easier and take one more thing off of my plate. ### 17. Intuitive, Reliable Payroll Automation That Simplifies HR in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel F. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gusto?** What I like best about Gusto is how intuitive and organized the platform is for managing payroll, employee information, and benefits all in one place. The user interface is very clean and easy to navigate, which makes day-to-day tasks much faster compared to other systems I’ve used in the past. One of the most helpful features is the payroll automation and employee self-service functionality. Running payroll is simple, reliable, and saves a significant amount of administrative time each pay period. Employees can easily access pay stubs, tax documents, and benefits information without needing constant assistance from HR or management. Gusto also integrates well with accounting and expense management tools, which helps streamline financial reporting and reconciliation processes. The onboarding process for new employees is straightforward, and the platform provides a smooth overall experience for both administrators and employees. Another big advantage is the customer support and overall reliability of the system. Whenever we’ve had questions or needed assistance, the support team has been responsive and helpful. Overall, Gusto has improved efficiency, reduced manual work, and simplified payroll and HR management for our organization. **What do you dislike about Gusto?** One aspect I dislike about Gusto is that some advanced reporting and customization features can feel somewhat limited, especially for organizations with more complex operational or accounting needs. While the platform works very well for standard payroll and HR management, there are times when generating highly detailed or customized reports requires additional manual work outside the system. Another area that could be improved is the responsiveness of certain features during peak payroll periods, as occasional delays or extra loading time can happen. In addition, while the integrations are generally useful, some third-party connections could offer deeper functionality and more flexibility for syncing data automatically. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving several time-consuming administrative and payroll management challenges for our organization. Before using the platform, many HR and payroll tasks required more manual tracking, follow-ups, and coordination between different systems. Gusto centralizes payroll, employee records, onboarding, benefits, and tax documentation into a single platform, which has significantly improved efficiency and organization. One of the biggest benefits has been reducing the amount of manual work required for payroll processing and employee management. Automated payroll calculations, tax filings, and direct deposit features help minimize errors and save valuable time every pay cycle. The employee self-service tools have also reduced the number of repetitive HR requests because employees can independently access their pay stubs, tax forms, and personal information. ### 18. Easy, All-in-One Payroll & HR—But Support and Advanced Features Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Francois B. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gusto?** What I like best about Gusto is how simple and organized it makes payroll and HR. The platform is really easy to use, even for people without a payroll background, and a lot of the manual work is automated — things like payroll runs, tax filings, onboarding paperwork, and employee self-service. I also like having everything in one place instead of juggling multiple systems for payroll, onboarding, benefits, and time tracking. The employee onboarding experience is smooth, and employees can easily access pay stubs, tax forms, and personal info on their own. Overall, it saves a lot of time and reduces the usual payroll/admin headaches while still feeling modern and user-friendly. **What do you dislike about Gusto?** One downside is that customer support can be hit or miss, especially when dealing with more complicated payroll or tax issues. For basic things it’s usually fine, but resolving more detailed problems can sometimes take longer than expected. Some features, like reporting and customization, also feel a bit limited once your company starts growing or has more complex needs. Pricing can also add up over time as you add employees or extra HR features, and there are occasional interface updates that make workflows less intuitive than before. Overall the platform works really well for straightforward payroll, but there’s definitely room for improvement in support responsiveness and advanced functionality. **What problems is Gusto solving and how is that benefiting you?** Gusto is mainly solving the problem of managing payroll, taxes, onboarding, and HR tasks manually across multiple systems. Before using it, a lot of those processes were more time-consuming and easier to mess up — especially payroll taxes, employee paperwork, and keeping everything organized. The biggest benefit has been saving time and reducing stress around payroll and compliance. Payroll runs are mostly automated, tax filings are handled for us, and onboarding new employees is much smoother since documents, direct deposit setup, and tax forms are all centralized in one place. It’s also helpful having employees manage their own pay stubs and tax documents without needing HR to send everything manually. Another benefit is that everything is integrated — payroll, benefits, PTO tracking, and onboarding all work together instead of needing separate tools or spreadsheets. That’s made day-to-day admin work a lot more efficient and has helped reduce errors and back-and-forth communication. ### 19. Fast, User-Friendly Gusto with Helpful Paycheck and Spending Tracking Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** I like how accessible and user friendly Gusto is to navigate. The performance of the app and website is quick and clear to me as an employee whose workplace utilizes Gusto. I like the unique features that Gusto provides that help users track spending and the option to view your paycheck early before it is deposited into your account. **What do you dislike about Gusto?** While I am new to using Gusto, there is nothing that I dislike about my experience with the app or website. All my information has been tracked carefully and accurately and the customer support team is tentative and the AI intelligence features are helpful as well. **What problems is Gusto solving and how is that benefiting you?** Gusto has been beneficial for me by integrating spending trackers and helpful tips that make it easier to use each paycheck in a smart way and save money. I also like that I can link my calendar to Gusto so it automatically connects to my pay schedule and keeps other important details organized, such as tracking my PTO days. ### 20. Gusto Makes Payroll, Taxes, Benefits, and Onboarding Simple in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** What I like best about Gusto is how it brings payroll, tax filings, benefits, and employee onboarding into one easy-to-use platform. The automated payroll and tax features save me significant time, while the clear dashboard makes it simple to manage employees and find important information. Employees can also access their own pay stubs and tax documents, which reduces routine administrative requests. **What do you dislike about Gusto?** What I dislike most is that some advanced features and integrations are limited to higher-priced plans, which can make costs increase quickly as the company grows. Customer support response times can also vary when an issue is time-sensitive. More flexible plan options and faster access to knowledgeable support would improve the overall experience. **What problems is Gusto solving and how is that benefiting you?** Before Gusto, managing payroll, tax filings, onboarding, and employee records required several separate processes and a lot of manual follow-up. Gusto centralizes and automates these tasks, helping us run payroll accurately, meet important deadlines, and give employees direct access to their documents. This saves administrative time, reduces errors, and allows us to focus more on growing the business. ### 21. Reliable Payroll That Saves Us Time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Gusto?** Payroll used to be one of those tasks we'd put off because it was so time-consuming, but now it's quick and straightforward. The interface is easy to use, even for someone without an accounting background, and everything from direct deposits to tax filings is handled in one place. We also appreciate that employees can access their own pay stubs and tax forms without having to contact us, which cuts down on administrative work. Overall, Gusto has made payroll less stressful and given us more time to focus on running and growing our business. **What do you dislike about Gusto?** If we had to point out a downside, it would be that some of the more advanced features require higher-tier plans, so the monthly cost can add up as your business grows. We also wish there were a little more flexibility when making payroll changes close to the processing deadline. Other than that, it's been reliable and has made managing payroll much easier for our company. **What problems is Gusto solving and how is that benefiting you?** Having payroll, tax filings, and employee records all in one place has made staying organized much easier. It also gives our employees a simple way to access their pay stubs and tax documents whenever they need them. Overall, it's helped us spend less time on paperwork and more time focusing on serving our customers and growing the business. ### 22. Intuitive Gusto: Easy Navigation and Outstanding Integration Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tasha T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** Gusto is intuitive for me. I find that the menu and options are easy to navigate and aren't over complicated like other solutions can be. Another facet of Gusto that contributes to our positive experience is customer service. They helped us through the integration process as we integrated with Xero- it was simple and someone from Gusto supported the entire way. **What do you dislike about Gusto?** Gusto sends a lot of reminder emails for various tasks, which can add to overall email fatigue. **What problems is Gusto solving and how is that benefiting you?** Gusto is a solution for us that is efficient, performs well, and offers many services at a fraction of the cost that we were paying for similar functionality from ADP. It is a very intelligent tool at a good price and has smart AI capabilities. ### 23. Effortless Scheduling, but Mobile Compatibility Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Jesenia W. | Assistant Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gusto?** I enjoy being able to see how many hours the associates are working in real time and not having to guess. I like being notified when people haven't taken a break. I also like that my associates can use Gusto as a debt account, which helps with saving cash and seeing predicted earnings based on submitted timesheets. The initial setup was really easy because I had used the platform at another company, so it was a smooth transition. I also enjoy using Gusto with Gemini, as I have no problems with that. **What do you dislike about Gusto?** Sometimes the group schedule doesn't load, and as a manager, I have to grab my laptop to do my schedule instead of doing it on an iPad or iPhone. I'm forced to actually grab my laptop. i also dislike how the website will go dowmm for hours **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies scheduling across locations, enabling me to manage hours efficiently. I can track associate hours in real-time, ensuring part-timers don't exceed 35 hours, and receive break notifications. My team can save money and forecast earnings easily. ### 24. Efficient Payroll with Room for Contractor Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** julia r. | Administrative and Business Development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Gusto?** I use Gusto for payroll and time tracking because it makes it easy to avoid doing manual payroll. I like that I can log and change hours easily. Gusto is easy to use and the customer service is helpful. It gives me time back by simplifying tasks that would otherwise take time from my workload. The initial setup was extremely easy. **What do you dislike about Gusto?** We have a lot of contractors, and they complain they can't log hours on their phone. I wish contractor payroll/time tracking was the same as full/part-time employees. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll and time tracking, which saves me time from manual payroll, and it's easy to change hours. It's easy to use, with helpful customer service, giving me time back to focus on my workload. ### 25. Payroll and HR Made Easy with Gusto’s All-in-One Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle B. | Project Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gusto?** What’s most helpful about Gusto is that it basically takes all the headache out of payroll and HR and puts everything in one place. It automates payroll, handles the tax filings, and keeps you compliant without you having to stay on top of every little detail **What do you dislike about Gusto?** Customer support can be hit or miss depending on timing, and it’s not always available outside normal business hours. **What problems is Gusto solving and how is that benefiting you?** Gusto mainly helps solve the problem of how time‑consuming and complicated payroll and HR can be. Instead of having to manually calculate payroll, figure out taxes, and keep up with compliance, it handles all of that automatically for you. It also solves the issue of having information spread out everywhere. You’re saving a lot of time because payroll and admin tasks are automated You don’t have to stress about tax filings or compliance issues Everything is organized in one system instead of jumping between tools It’s easier to manage employees, onboarding, and benefits Employees can handle their own basic info, so you get fewer questions ### 26. Simple and effective software for work **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie H. | Customer Care manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Gusto?** It's very user friendly, straight forward, has all tools I need to get paystubs, work calendar and hours. It's convenient to manage time, clock in/out, review everything related to work pay and taxes. **What do you dislike about Gusto?** One thing I don't like is the goals and performace section because it is difficult to customize and does not allow to make changes without posting every single change made. It would be a lot better to have a customizable section where we can delete, edit and make changes as needed. That part needs a lot of improvement. **What problems is Gusto solving and how is that benefiting you?** It solves the problem to access different platforms to access all the work data and documents needed for employees and supervisors. It saves time and lessens the frustration to have the most important and relevant information in one place. ### 27. My experience with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Nour A. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Gusto?** I’ve recently appreciated how easy Gusto makes it to manage payroll, tax filings, and employee information all in one place. The dashboard is intuitive, reports are easy to access, and the automated reminders help keep everything organized. It saves us time and reduces administrative stress. **What do you dislike about Gusto?** Overall, our experience has been very positive. If anything, additional customization options for reports and more advanced filtering tools would be helpful for businesses that need deeper insights. Other than that, the platform works great. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies payroll and takes the stress out of the process by making sure payments are accurate and always arrive on time. It also streamlines the organization of tax documents and direct deposits, keeping everything in one place. This has saved me time and eliminated the hassle of handling manual paperwork or experiencing unnecessary delays. ### 28. Streamlined Onboarding with Room for Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Goutham K. | Senior Pharmacovigilance Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Gusto?** I use Gusto as an employee for onboarding and payroll-related activities like entering my personal and eligibility information, managing tax and withholding forms, and setting up direct deposits. I like being able to sign onboarding documents electronically, manage my payroll info, and access pay stubs and tax documents all in one place without needing HR. The features I value the most are the purpose-driven onboarding process, electronic completion and signing of employment and tax forms like I-9 and W-4, and the employee self-service portal. Gusto simplifies entering employment information, setting up deposits, signing documents, and checking payroll, giving me better visibility into my pay and tax reduction. I can also update my banking info without contacting HR. The user-friendly interface and having everything in one place make onboarding a nice experience. **What do you dislike about Gusto?** The onboarding experience was generally smooth, but some tasks and employment eligibility processes could be improved. Clearer explanations would be helpful, especially for things like a US case number or tax-related details. It would be beneficial if the process included clearer examples and additional guidance directly within the forms, as withholding options and state withholdings can be confusing for first-time users or international employees like me. A clearer summary of all entered information before final submission would also make the process easier. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to simplify my onboarding, entering employment info and tax forms easily, and setting up deposits, avoiding HR. I have better visibility into payroll and taxes with a single platform for pay stubs and banking info updates. ### 29. Fast Setup, Insightful Payroll Management **Rating:** 4.5/5.0 stars **Reviewed by:** sela p. | Design Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Gusto?** I like that Gusto makes it easy to see what day I'll be getting my paycheck, which impacts my financial planning because I know which days I'll have a certain amount of money in my bank account, allowing me to plan how much I want to spend and when. Navigating it online on the web browser is easier than on the phone. I also appreciated that the initial setup was very fast and didn't take a long time. **What do you dislike about Gusto?** I wish that I could see further in advance what my paycheck is gonna be. It sometimes changes from what I estimated, so that's really just why it would help. Also, when starting to use it, it was just a learning process for me because I'd never used it before, and I thought navigating it online on your web browser was easier than on your phone. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me track my paychecks, showing when I'll get paid and my salary to date. This aids my financial planning, but I wish it could predict future paychecks better as estimates often change. ### 30. Effortless Payroll with Fast, Knowledgeable Gusto Chat Support **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** We've had a great experience using Gusto for payroll. The platform is very user-friendly and easy to navigate, making payroll and employee management simple and efficient. One of my favorite features is the chat support—it's fast, knowledgeable, and consistently helpful whenever I have a question. Overall, Gusto has made managing payroll much easier, and I'd definitely recommend it. **What do you dislike about Gusto?** Gusto is almost too easy to use that sometime I get in over my head with thinking I know how to do something and then I don't Gusto Chat support always helps me to figure it out. **What problems is Gusto solving and how is that benefiting you?** Gusto is helping us to get our employees paid quickly. Really love the feature where employees can set up to be paid up to 4 days sooner! ### 31. Accurate Time Tracking and Effortless Payroll with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Kendra Z. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Gusto?** The time‑keeping features are accurate and easy for our team to use, which has made managing multiple shifts much smoother. Running payroll is incredibly simple and saves us a significant amount of time each pay period. Onboarding through Gusto is also one of the easiest ways to ensure all of the necessary signatures and documents are done. **What do you dislike about Gusto?** We recently switched from using Quickbooks for accounting to another application not supported by Gusto, therefore, we are seeking ways to pull reports for payroll into the new accounting software. **What problems is Gusto solving and how is that benefiting you?** Gusto has reduced the time spent on processing payroll by over four hours for our bi-weekly pay dates. It also provides great reporting for reviewing employee hours, state taxes paid via Gusto, and managing benefits. We are also impressed with the ease in which employees can clock in and clock out as well as see their hours on the app, thus reducing the amount of questions revolving around hours and pay. ### 32. Gusto Makes Pay Details and 401(k) Tracking Simple **Rating:** 5.0/5.0 stars **Reviewed by:** taisa s. | Gaffer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Gusto?** Gusto makes looking at my pay details very simple, we use it to see our contributions made to our 401k and how our pay gets broken down. This year for my taxes I used the partner company, through my gusto and it allowed the tax process to be easier and was priced reasonably. All my info is easily transferrable and downloadable. **What do you dislike about Gusto?** I would enjoy to see improvements in the graphic aspect of the website. I think it could use more pops of color as a website and/or a bit more interactive buttons other than just the sidebar options. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving a lot of my budgeting issues that I have dealt with in the past, it was something that was shown when i first opened my account within the onboarding process. ### 33. Helpful Paycheck Notifications and Effortless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Abby A. | Farmhand, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gusto?** I love the notifications I get to my phone about when I get paid and what my check is. I am an hourly employee, so my paycheck changes by the week and it is nice to be notified. I also really appreciated how easy it was to onboard at my new job. I didn't have to fill out any paperwork and Gusto was even able to transfer my account and routing numbers just by signing into my bank account on the site. **What do you dislike about Gusto?** I am not sure yet. I have only had it for about a month. There hasn't been anything specific to come up for me yet that I dislike. The only thing is a personal preference -- Gusto asked for my pronouns. I believe that shouldn't be relevant to banking/payroll. Personal opinion though. **What problems is Gusto solving and how is that benefiting you?** Ease of use, access to an app for my phone, clear and concise ### 34. Supply Chain Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Gusto?** Gusto has an extremely user-friendly interface from a UI/UX standpoint. The platform is intuitive and easy to navigate, making everyday tasks like reviewing pay stubs, managing benefits, and accessing tax documents quick and straightforward. I also really enjoy using the mobile app—it's just as easy to use as the desktop version, which makes it convenient to access information on the go. I haven't had the opportunity to fully explore Gusto's integrations with other tools, so I can't speak to that aspect of the platform. However, based on my day-to-day experience, Gusto has been reliable, efficient, and has made payroll and HR-related tasks much simpler to manage. The clean design and overall user experience are definitely some of its biggest strengths. **What do you dislike about Gusto?** Since I primarily use Gusto for viewing paystubs and employee-related tasks, I haven't explored all of its integrations or advanced features. It would be helpful if there were more guidance or onboarding around these capabilities so users could take fuller advantage of the platform. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies payroll, benefits, tax documents, and employee information by consolidating everything into one easy-to-use platform. Rather than having to track down pay stubs, W-2s, or benefits information through multiple systems or HR, everything is readily available in one place. This saves time, reduces administrative overhead, and makes it easy to access important information whenever I need it. The intuitive interface and mobile app also make routine tasks quick and convenient, allowing me to spend less time managing HR-related processes and more time focused on my work. ### 35. Stress-Free Payroll with Gusto’s Automated Tax Filing and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Divya R. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gusto?** User interface, Automated Tax Filing: One of the biggest stressors is ensuring state and federal taxes are calculated and filed correctly. Gusto automates this, reducing the risk of IRS penalties. Compliance Management: Keeping up with changing labor laws and filing requirements across different states is difficult. Gusto tracks these changes for you. **What do you dislike about Gusto?** Nothing. It is all good for now I think. **What problems is Gusto solving and how is that benefiting you?** Common Problems Gusto Solves Automated Tax Filing: One of the biggest stressors is making sure state and federal taxes are calculated and filed correctly. Gusto automates this process, which helps reduce the risk of IRS penalties. Compliance Management: Keeping up with changing labor laws and filing requirements across different states can be difficult. Gusto tracks these changes for you, so it’s easier to stay on top of what’s required. Time-Consuming Data Entry: Instead of relying on manual spreadsheets, it can sync with time-tracking tools to automatically calculate hours, overtime, and gross-to-net pay. Employee Self-Service: It cuts down on the constant “where is my paystub?” emails. Employees get their own portal to download tax forms ($W-2s$, $1099s$) and review their pay history. Onboarding Friction: Gusto streamlines new-hire paperwork (like $I-9s$ and $W-4s$), which makes the first day smoother for both the manager and the employee. ### 36. Effortless Navigation and Onboarding—Gusto Makes Payday Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Kylie M. | Event Coordinator/Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gusto?** I like how easy Gusto is to navigate and how simple it is to add my administrative information. Integrating my bank account was effortless, and the on-demand pay option has been wonderful. Logging in is fast and straightforward, and setting up and onboarding my information was just as easy—I was finished within five minutes. I haven’t paid anything into Gusto myself, but it’s worth every penny my employer spends. I haven’t used any of the AI features yet, but I’m sure they’re great. I also really appreciate the schedule-drafting feature because it saves me time; I can enter everything and hold off on publishing until I’m sure it’s ready. Overall, I genuinely appreciate how easy Gusto is to use and navigate. **What do you dislike about Gusto?** I believe Gusto is a great product. I would prefer a tab on the UI to navigate to my schedule. **What problems is Gusto solving and how is that benefiting you?** Gusto has solved my paycheck-tracking problems. It makes it easy for me to track my income throughout the year, which is something I haven’t been able to get from another application before. ### 37. User-Friendly, Attractive App with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Cassidy E. | Operations Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gusto?** Very user friendly with helpful guidance regarding state and federal policies and procedures. User App is attractive and easy to use. **What do you dislike about Gusto?** The geolocation features could use some attention. I entered all of our current work locations and assigned employees to their designated sites. During our first week using Gusto, many employees reported that Gusto wasn’t registering their location accurately, and they had to override the app’s warning. I adjusted the geolocation radius for each site to the maximum (1,000,000 sqft), but many of our locations still aren’t being found accurately. Additionally, the time clock settings aren’t conducive for companies with overnight shifts. Many of my employees work 5pm to 1am, and if someone has a time punch issue, I have to make two corrections for the same shift instead of adjusting the dates to match their time in a single transaction. For example, if someone forgets to clock out at 1am, I have to clock them out of their original time punch at 11:59pm and then create an additional time entry from 12:00am to 1am on the following day. When setting the schedule, there’s an option to adjust the DATE and the TIME in one operation, so I’m confused as to why that same capability isn’t available in time tracking. **What problems is Gusto solving and how is that benefiting you?** We used ADP payroll services before Gusto and the biggest complaint we had was all of the additional fees and charges for every little adjustment, payroll discrepancy or unexpected payout. They charged fees for everything! We like that Gusto rolls most of its perks into packages that can be customized according to our companies needs. ### 38. Intuitive PTO Tracking, but Needs Better Future Balance Forecasting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Gusto?** The interface is intuitive and easy to use. It's clear to me how to see how much PTO and sick time I have and my payday schedule. **What do you dislike about Gusto?** I wish that there was the ability to see how much PTO I will have at a certain date. I have to caculcate it myself based on some confusing numbers (i.e. per every 26 hours I've worked) and I wish that I could choose a date in the future and it would let me know how many hours of PTO I'd have. I also would like an option to see how much PTO/sick time I have as hours or as days. **What problems is Gusto solving and how is that benefiting you?** It allows me to see all of my work related documents and information in one place which is really nice. I like being able to see my W-2 and paystubs and PTO all in one place. ### 39. Effortless Payroll Management with Valuable Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Dustin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Gusto?** I am a new user to Gusto, and though I haven't explored all its features yet, I really like the feature that allows me to view the dollar amount of my upcoming paycheck. It helps me plan my budget and manage my finances efficiently before the money reaches my bank account. This aspect is very helpful for my time management and financial management. Additionally, the initial setup for Gusto was fairly easy and straightforward, as I didn't encounter any issues when setting up my account. **What do you dislike about Gusto?** I have only used Gusto for maybe one hour, and have yet to experience anything that I have disliked about the service. **What problems is Gusto solving and how is that benefiting you?** Gusto allows me to easily monitor and track my wages and other important employment information. It helps me plan my budget efficiently by showing the exact amount of my upcoming paycheck before it hits my bank account. ### 40. Stress-Free Payroll with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Joy D. | Tax Preparer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Gusto?** I really like using Gusto for payroll because it makes filing and paying forms on time much easier. I love the ease of not having to worry about deadlines, and it's reassuring that I don't have to stress about missed deadlines since I trust Gusto to file returns on time and accurately. The way they handle payments is great too—it's so much easier than having to pay monthly or quarterly. Also, the initial setup of Gusto was very simple! **What do you dislike about Gusto?** The report section seems to take me forever to see the reports I need. **What problems is Gusto solving and how is that benefiting you?** Gusto solves filing and paying forms on time, relieving deadline worries. I trust Gusto to file returns on time and accurately. It's easier handling payments without monthly or quarterly hassles. ### 41. Effortless Onboarding, Handy Payment Features **Rating:** 4.5/5.0 stars **Reviewed by:** Maya W. | Student Researcher/ Client Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Gusto?** I use Gusto as both a time management system and for payroll through direct deposit. I appreciate how Gusto helps me to log my hours quickly and easily, and I can fix my timesheet with ease. The ability to calculate expected pay is also great. One standout feature for me is the on-demand payment option which allows me to advance my pay based on hours I've worked, and it's been a lifesaver at times. I also love that I can get paid up to two days earlier with their debit card. Setting up Gusto was by far one of the easiest onboarding processes I've experienced, with helpful prompts and clear guidance when information was missing. Overall, this app is amazing and easy to use, which is why I would rate it a 9.5 out of 10. **What do you dislike about Gusto?** Sometimes the app does not respond to my login attempts and I have to turn off my whole phone and restart it in order to log into the app. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to log work hours easily and get paid faster through their direct deposit. It streamlines timesheet fixes and pay calculation. ### 42. Easy to Use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria T. | Logistics Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** I like that Gusto is easy to navigate and understand, definitely a 10/10 in that aspect. I can also track my time in an easy way and can clock in and out simply and quickly. The initial setup was also very easy and straightforward, another 10/10. **What do you dislike about Gusto?** I think sometimes it takes a while to start, it's a little slow at times. When I try to log in, it takes a bit. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to manage my payroll and benefits, and it helps me keep track of time and log entries. It is easy to use and understand, although sometimes it is a bit slow when logging in. ### 43. Efficient Financial Management, Needs Enhanced Communication Features **Rating:** 4.0/5.0 stars **Reviewed by:** Abigail S. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Gusto?** I like that I can allocate portions of my check to several bank accounts, saving funds, and investing accounts with Gusto. It's also very helpful to be able to track my time down to the second and keep better track of lunch breaks. I appreciate the control over finances this provides, which wasn't possible with past time tracking apps like WhenIWork. Additionally, the initial setup was very easy, making the transition smooth for all employees. **What do you dislike about Gusto?** I wish we could have in-app capabilities to view all employees' schedules like with WhenIWork's software. It would be great to communicate within the app between coworkers and managers. I also wish the loading was slightly faster upon logging in and that we had the capability to submit time clock correction requests directly to managers within the app. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for tracking pay periods, scheduling, paycheck advancements, allocating funds to multiple banks, and tax tools. It helps me control finances, track time accurately, and allocate money efficiently, improving my financial management. ### 44. Best-in-Class Self-Serve Tools That Make Payroll a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin T. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Gusto?** I enjoy that the self-serve features are truly the best aspect; employees can go into the system and obtain their own pay statements and update their tax documents with out having to have the company/HR department involved. This is literally perfect as a break from a long workday. In addition gusto also makes processing payroll easy as all taxes are automatically filed and I am no longer spending hours each week manually calculating things and also the ability to "delegate" tasks through approval levels is very good as different managers can complete different types of responsibilities such as time off and attendance corrections, etc. **What do you dislike about Gusto?** Navigation is a problem. Finding even something as simple as an employee pay statement is buried 3 menus deep for no apparent reason and i find myself growing tired of this quickly. Load times are slow (especially if we are pulling large amounts of data). Chat support is hit or miss; sometimes you get someone who actually knows what he/she is doing and other times you are waiting for what feels like an eternity for him/her to look-up the answer to your question that you were looking for. No workflow notification exists for termination of employees; which, i would say is a big oversight. **What problems is Gusto solving and how is that benefiting you?** Before using Gusto we had multiple systems handling payroll, benefits, time tracking, etc which made it difficult to track and manage information but with gusto, we have one platform for all of our needs and therefore we are no longer require to constantly jump between platforms and enter the same information multiple times. Additionally, Gusto handles multi-state tax issues which was a major headache for us in the past and is now simply taken care of. ### 45. Gusto Card and App Make Payday Info and Time Tracking Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Gusto?** Honestly the gusto card works really well. I havent used it just yet to receive my payments earlier but i do know it definitely does work and will come in 2-3 days earlier. The app works in a timely manner and shows all sorts of information that would be needed. Seeing the paystubs and all the taxes with the IRS is also a good plus. Weve recently been using the clock in and clock out and that is pretty good too. **What do you dislike about Gusto?** The main (and really only) issue I have is that when I clock in or out, my pay shows up if I scroll down even a little bit. I think it should be on a separate page, because that’s private information. **What problems is Gusto solving and how is that benefiting you?** Right now, we’re using the time card to better manage our PTO, so I’m hoping that means I’ll have even more PTO left over. ### 46. Clean, Smooth Gusto Experience With Great Benefits and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Megan V. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Gusto?** Not only does Gusto have a clean interface that makes navigating through employee benefits and time tables easy, but they also don't make you go through hoops when needing to edit or change things such as tax forms or address updates. Even in a rush, I know I'll be able to log in to Gusto with one click, and easily clock-in to my shift without needing to hunt for anything. I'm someone who is often forgetful, but Gusto having a direct link to your FSA information and balances is incredible for helping with my finances. It has helped our company integrate with our other platforms and software for billing and healthcare, and runs smoothly every time. There are very few times I've had to reach out to support, but they always answered quickly and with a response that actually answered my questions. Gusto seems to offer great pricing and incentives not only to employers, but has great benefits for employees too! I also really appreciate the AI breakdowns for monthly spending, as it combines right into my paycheck. **What do you dislike about Gusto?** I would love for the Gusto app to allow for clocking in-and-out. As it is, this seems to only be available on the desktop page, which is not always convenient. Although rare, there may be times where I'm on the go and needing to switch from, say, my lunch time and into PTO or to clock out. This would really benefit both employers and employees, by saving time and ensuring we can handle these things then-and-there, rather than trying to remember once home. **What problems is Gusto solving and how is that benefiting you?** I'm so thankful for the in-app ability to review my FSA information. There are many times, especially as it gets closer to the end of the enrollment year, that I need to check my balances. Gusto makes it easy without forcing you off-site with a whole different log-in or credentials. ### 47. Intuitive Payroll Platform, but App and Web Features Should Match **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Gusto?** I like the interface, it's intuitive and makes sense. there's a lot of info and i feel like it's all easier to use than other payroll platforms I've used. I like the integration with Guideline, it feels much more direct than multiple platforms interconnected. I'm not tied into pricing but as a user I think it was a good app. Onboarding was fine, no major comments there. Overall works well! **What do you dislike about Gusto?** I don’t like the difference between the app and the online version. I wish I could do everything on both, because it’s harder to handle more official tasks on my phone. Overall, I do like it and I think it makes sense, but I want to be able to use it everywhere. Especially when it comes to financial things, I feel much more comfortable on a computer. **What problems is Gusto solving and how is that benefiting you?** To be honest, I am an employee and user, I had no say in the decision making process. I don't have huge stake in the game on why they chose Gusto, but I do think it make payroll and benefits much more accessible and transparent opposed to other apps. I used workday in the past and liked Gusto much more. ### 48. Clean, Intuitive Payroll & HR with Seamless Integrations and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Kandice C. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Gusto?** Gusto has been excellent to use day-to-day. The UI is clean, intuitive, and easy to navigate, making payroll and HR tasks feel straightforward rather than time-consuming. Integrations work seamlessly with our existing systems, which helps keep everything connected without extra effort. Performance has been reliable and efficient, with no major issues or delays. From a pricing standpoint, the value is strong for what you get, especially considering the time saved and reduced administrative burden. Onboarding was smooth, and support has been responsive and helpful whenever needed. The platform also continues to evolve, with smart features and automation that make processes even more streamlined. **What do you dislike about Gusto?** If I had to point out a downside, it would be that while Gusto is very user-friendly, some of the more advanced features and customizations are a bit limited compared to more complex payroll systems, which can be frustrating if you need highly tailored reporting or workflows. **What problems is Gusto solving and how is that benefiting you?** We are currently integrating Gusto’s Benefits platform for our health and life plans, which will streamline administration, reduce costs, and save a significant amount of time by keeping everything centralized in one system. ### 49. Clear, Easy Payroll Tracking with a Delightful Animated Pig **Rating:** 5.0/5.0 stars **Reviewed by:** Wink S. | Presenter, Performer, Consultant, Sign Language Interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Gusto?** The ease of tracking my employees payments and W2s, my contractors 1099s and the interface is, most of the time, very clear and easy to follow... Finally I LOVE the animated pig, a company that puts these kinds of touches on their product is awesome in my opinion, it reminds me of the old days of MailChimp **What do you dislike about Gusto?** Sometimes getting changes to documents can be frustrating, lengthy, and several emails back and forth. However, getting questions answered is quite easy and fast. If you stay on top of your needs you can get the documents corrected in time. I also think the pricing is a bit high at times and it seems to keep creeping up. **What problems is Gusto solving and how is that benefiting you?** It handles my payroll smoothly the performance of the platform is very fast and pleasant to work with. They also do not change the UI all that often so I know what I need to do when I log in and get it done fast. It frees me up to work on other things in my business. Also it handles sending out W2s and 1099s which is one less hassle for me during tax season ### 50. Gusto Makes Payroll and Benefits Easy, and Stress-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Gusto?** I've really enjoyed using Gusto. I've used other payroll and timekeeping systems before, but Gusto has been the easiest and most user-friendly by far. The website and mobile app are both well-designed, intuitive, and easy to navigate, so I never have trouble finding what I need. I primarily use it to submit my timesheets, but I also appreciate how simple it is to track my paychecks, view my pay history, and see how my earnings are broken down. Being able to monitor my paycheck splits and deductions gives me a better understanding of where my money is going each pay period. One of my favorite features is having quick access to my 401(k) information. It's convenient to be able to check my contributions and keep track of my retirement savings all in one place. Overall, Gusto makes managing payroll and benefits straightforward and stress-free, and I would definitely recommend it to anyone looking for an easy-to-use payroll platform. **What do you dislike about Gusto?** nothing I have no complaints. Everything is easy **What problems is Gusto solving and how is that benefiting you?** Too log my exact hours and edit them ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?like_me_login=true&open_modal_url=%2Fproducts%2Fgusto%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fgusto%252Freviews%253Flike_me_login%253Dtrue%26source%3Dpdp_avatar&page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+10%3A58%3A22+-0500&secure%5Bsession_id%5D=3755816d-3683-4372-ab14-3f0e7123815d&secure%5Btoken%5D=e3139b2898b01302e1dfac5d9d633a0bd0e61abde25b7e4dc994ef935119f2de&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Document management - Requalification - Compliance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,595 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,534 reviews) - 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