--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 12108 scale: '5' date_modified: '2026-07-31' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 12,108 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Incredibly User Friendly, Amazing Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Client Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Gusto?** Another service that I found I really liked is the splitting up the billing option. I recently added a new bank account, and with that I was able to very easily connect and split my payments between different accounts. I have found they are also really great with updating my HSA account and making it clear how much money I can spend and how much money I have spent. **What do you dislike about Gusto?** One thing I'd like to know is that they did fix the issue with the Google login. One thing I would like improved would be seeing the pay time off that was accepted, declined, or pending a little bit more clearly. To me, it's not super intuitive. I think it should automatically be hidden until the user chooses to press on either pending, declined, or accepted PTO request. **What problems is Gusto solving and how is that benefiting you?** The problems Gusto has solved for me has been clocking in and out with ease, and managing my times off. It benefits me by taking off the stress of managing my time punches and taking off. I feel like I can trust this platform and how user friendly it is ### 2. User-Friendly, Streamlined Payroll with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lizette G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Gusto?** We have been using Gusto for our payroll needs, and it has been an excellent experience. The platform is incredibly user-friendly, making payroll processing simple, efficient, and stress-free. Even for those who may not have extensive payroll experience, Gusto's intuitive design makes navigating the system easy and manageable. One of the things we appreciate most is how streamlined everything is—from running payroll and managing employee information to handling tax filings and reporting. The software saves us a significant amount of time and helps ensure accuracy every pay period. Gusto has made payroll administration much more organized and efficient for our business. The system is reliable, easy to use, and backed by great customer support whenever assistance is needed. I would highly recommend Gusto to any business looking for a payroll solution that is both powerful and simple to manage. **What do you dislike about Gusto?** We honestly have not had any downsides or issues utilizing Gusto. **What problems is Gusto solving and how is that benefiting you?** I have not had any problems with Gusto. ### 3. Easy and Reliable Payroll with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Viviana L. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Gusto?** I've continued to appreciate how easy Gusto makes payroll and employee management. The automated reminders and notifications help keep everything on track, and the employee self-service features make it convenient for team members to access their pay stubs and tax documents. The platform continues to save time and reduce administrative work. **What do you dislike about Gusto?** Overall, Gusto works very well, but adding more functionality and flexibility to the mobile app would make the experience even better. Having access to all desktop features on mobile would be especially helpful for users who manage payroll and HR tasks while away from their computers. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll at my job, and it's honestly super convenient. I can see my paychecks, taxes, and even benefits all in one place. It's easy to use, fast, and I don't have to bug HR every time I need a pay stub or info for taxes. ### 4. Time Saver, Stress Reducer! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Gusto?** I also like that Gusto proactively sends emails on financial related topics or changes in legislation that might affect my business. Lastly, it is easy to pull a report anytime. I get it done in a jiffy. **What do you dislike about Gusto?** As much as I appreciate the proactive emails, sometimes I feel that they waste my time as the topics are not as finely curated as they could be. I am a small business of two. I don't need freak out emails about legislation that does not apply to me. **Recommendations to others considering Gusto:** I tried several other Payroll companies over the years, one of the best business decisions I have made was to choose Gusto. **What problems is Gusto solving and how is that benefiting you?** As a small business owner, I wear many hats. I don't have an HR department or someone whose sole focus is taking care of matters like Payroll. With Gusto, I can feel confident that I am "doing things" correctly and quickly access reports when I need them. Gusto was a Godsend during the past year when I required information/reports for the Payroll Protection Program - both to apply for the funding and to apply for forgiveness. I had success all around! I couldn't have done it without Gusto. ### 5. Payroll is super simple with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel S. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Gusto?** I'm still only using Gusto for payroll and haven't used it for other benefits yet. But since my last review Gusto have really upped their game in making the experience and process even more user-friendly and as seamless as possible. From the dashboard when you log in, to completing a payroll literally takes seconds, provided there is no extra input required for that particular payroll. And even if there is, it's easy to do and very easy to navigate. **What do you dislike about Gusto?** While they've definitely taken steps to make things easier to find, I still do find it a little confusing sometimes to find documents I might need. There's a clear menu bar on the left side, but even inside this menus sometimes it can be hard to find where documents are because the tabs inside the menu are not always so obvious. I know that these are things Gusto is actively trying to correct and get better at. **Recommendations to others considering Gusto:** I'm sure there are other payroll services out there that have been around far longer and offer far more. It goes without saying that it's worth checking them out and comparing depending on your company's needs. I know that for me and my company, Gusto is great. **What problems is Gusto solving and how is that benefiting you?** Payroll is such a simple task that it is not a worry at all when it comes up. IN 2 minutes it's completely done. And if I ever receive anything in the mail regarding my payroll (either from the state or the IRS) I simply take picture of the letter, email or chat with their customer service and it gets taken care of. SO the benefits - practically no headaches with regards to payroll and major time saved. ### 6. User-Friendly Payroll with Very Little Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Gusto?** I like that Gusto is a very easy-to-use platform and user-friendly. It's got a built-in support system with live chat, so I can get help anytime. The initial setup was very easy with a step-by-step process that walks you through setting up each person on the payroll, applying their job title, and pay rates. It's pretty user-friendly, and I haven't had any complaints from the employees. **What do you dislike about Gusto?** I think that they give me a couple options. I wish it was different. They offer, like, a spreadsheet option and a legacy option when you're going to input payroll. I do have to hit the little toggle to legacy, because that's the way I am used to doing it. It's a kind of a double edged sword because I just wanted to use it one way. The idea of using it the other way could cause a little bit of a learning curve. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll, onboarding, W-9 info for contractors, and background checks. **Official Response from Camden Q:** > Thank you for sharing your experience with Gusto. We're happy to hear that our payroll system has been beneficial for you. We understand your concerns about the add-ons and will take that into consideration for future updates. - Camden Q Client Relations ### 7. Affordable, Fully Automated Payroll with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Gusto?** Not only the price is great for our 3 person business, but it's all automatic. Payroll is run automatically. The state agency reporting is all done automatically. The W2's are ready. I literally generate reports as I want to and that's about it. When I needed help I got it no problem. **What do you dislike about Gusto?** Like any other program you get used to the menus and where everything is but it didn't take long. **What problems is Gusto solving and how is that benefiting you?** As owner/operator I have many hats. This takes a big part of my HR and finance hat off of me in a big way. I couldn't afford to pay someone to do my payroll and then what else would they do all week? It's great to have this one main function handled for me for a great price. Well worth it. ### 8. Easy Access to Historical Pay Info and Tax Documents **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsie K. | Summer Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Gusto?** I like how I can see historical information and the rate of pay that I get. It was amazing to come back for a second-year summer internship and see the historical pay and timing of pay that I had last year. It was also super easy to file my taxes and access the information even though I hadn't logged into the system for months! **What do you dislike about Gusto?** I disliked how it kept sending me emails to file my taxes when I already filed them. I wish that there was an option to say I already filed them and opt out of the reminder emails since they were not applicable anymore. **What problems is Gusto solving and how is that benefiting you?** Gusto makes it super easy to see the taxes and how it effects my paycheck. I love the graphs. It makes it super easy to see how taxes are effecting my paycheck. ### 9. Intuitive, Time-Saving Payroll Made Easy with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Prashanth J. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Gusto?** What I like best about Gusto is how intuitive and straightforward it is to run payroll. The interface is clean, onboarding new employees takes just a few minutes, and I don't need any accounting background to get everything right. It saves me hours every pay cycle." **What do you dislike about Gusto?** Some of the reporting and customization options feel a bit limited compared to more robust HR platforms. If you need very specific or advanced reports, you may find yourself exporting data and building it manually elsewhere. **What problems is Gusto solving and how is that benefiting you?** Gusto solves the problem of manual, time-consuming payroll processing. Before, running payroll meant hours of calculations, tax filings, and paperwork. Now it's largely automated, which frees up time I can put toward growing the business instead of administrative tasks. ### 10. Reliable platform for payroll and HR management **Rating:** 4.0/5.0 stars **Reviewed by:** Max F. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Gusto?** Gusto is simple to use and makes payroll, benefits, and employee management easier to handle in one place. The interface is clean, the steps are easy to follow, and it helps reduce the amount of manual work needed for regular HR and payroll tasks. I also like that it keeps important employee information, tax documents, and compliance-related items organized, which makes it easier to stay on top of things as the business grows. **What do you dislike about Gusto?** Some areas can feel limited when trying to find very specific forms, reports, or advanced settings. The platform is generally easy to use, but certain items may require extra searching or support guidance. More visibility into where specific employer documents are located would make the experience even better. **What problems is Gusto solving and how is that benefiting you?** Gusto helps centralize payroll, employee records, benefits, taxes, and onboarding in one system. This saves time, reduces manual tracking, and gives the business a more organized way to manage HR responsibilities. It also helps create a more professional employee experience without needing a large internal HR team. ### 11. Gusto Eliminates Back-Office Friction with a Best-in-Class UI and Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gusto?** What I like best is that Gusto completely eliminates back-office friction. When you’re running a multi-site P&L and driving EBITDA expansion, you can't afford administrative bottlenecks. Gusto installs the operating rigor I need to scale teams seamlessly from day one. Here are the specific features that drive the most value for my operations: Best-in-class UI/UX: Instead of wrestling with clunky legacy HR software, the intuitive interface saves my team hours every week processing multi-state payroll and compliance. Seamless Integrations: The platform connects effortlessly with our existing financial stack. This workflow improvement automatically feeds clean, real-time labor data directly into my weekly EOS scorecards, speeding up our decision-making. Guideline 401k Addition: This was an unexpected benefit that turned out to be a huge plus. It seamlessly integrates directly into the payroll process, allowing us to roll out competitive, enterprise-grade retirement benefits with zero administrative bloat. It delivers the exact performance and ROI I need to keep the leadership team focused on aggressive revenue growth rather than manual paperwork. **What do you dislike about Gusto?** While the software itself is phenomenal, the moment an issue requires human intervention, the execution cadence completely breaks down. Their customer support is painfully slow and, frankly, weak. If you run into a complex, multi-state tax issue or a compliance edge case that falls outside their automated UI, getting a knowledgeable human on the phone or a timely resolution becomes a massive bottleneck. For a platform that I rely on to eliminate administrative friction, waiting days for support to resolve a critical payroll or benefits issue creates the exact operational drag I hired them to prevent. **What problems is Gusto solving and how is that benefiting you?** Gusto solves the problem of back-office bloat and administrative friction. When you are scaling a multi-site operation and expanding into new markets, managing payroll, compliance, and benefits can easily become a massive resource drain. The primary benefit is execution intensity. By automating the heavy lifting and integrating seamlessly with our financial stack, Gusto eliminates the need to build a massive internal HR department. It gives me clean, real-time visibility into labor costs, which feeds directly into my weekly EOS scorecards. Ultimately, it keeps my leadership team out of the administrative weeds and 100% focused on driving revenue growth and expanding EBITDA. ### 12. Intuitive platform working to make SMB Owners' lives easier **Rating:** 5.0/5.0 stars **Reviewed by:** Annie M. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Gusto?** Gusto recently updated its contractor payment interface to appear more table-like and more itemized—chunking out base pay, tips, overtime, and reimbursement. We're able to see all the important info without too much scrolling and can easily visualize payments across different contractors. **What do you dislike about Gusto?** Looking forward to seeing how the newly announced AI agents improve the platform though I'm wary of how over-investment in AI tools means other areas of the product are neglected. I hope a balance is struck. **What problems is Gusto solving and how is that benefiting you?** Gusto is a one-stop shop for our agency. We don't have to log in to a bunch of different spots or bog someone down with emails related to PTO, payroll, performance evals, etc. The tutorials and insights were super helpful for onboarding so I feel like all of the employees have a solid grasp. What's great too is that employees can really customize their experience and set up their own dashboards. ### 13. Gusto Makes Payroll Effortless with Powerful Integrations and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gusto?** Gusto simplifies payroll processing at it's core and makes it a very efficient, user-friendly, pain free experience! The helpful features are endless and the integration opportunities beyond payroll (benefits management, expense reports, bill pay, etc) are such a value add for the cost point. They Customer Support team is vast and there are numerous ways to get in contact with them depending on your preference. Overall, Gusto is the best-in-class and I would recommend it to companies of ANY size that want the best possible experience! **What do you dislike about Gusto?** Our only current downside is that our 401(K) plan does not have a direct feed/integration opportunity, but we're looking into switching to a provider that integrates seamlessly with Gusto for less manual work and room for human error. **What problems is Gusto solving and how is that benefiting you?** Pay subcontractors was always a cumbersome process. Now, we're able to seamlessly integrate them into the Gusto platform, pay them in a timely manner and have 1099s processed at year-end for us with ease. ### 14. Easy Payroll, But Support Needs Work **Rating:** 4.5/5.0 stars **Reviewed by:** India H. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** Gusto allowed me to pay my team on a timely fashion. It's easy to use. Looking at the reports is very easy, and it helps me keep track of what I pay, how much I pay, and why I pay my staff. The initial setup was very easy. **What do you dislike about Gusto?** I have trouble reaching customer service when I have an issue. I use the chat feature and it told me I had to email them to report the issue I was having with my client's payroll. It's been over three weeks, and I still haven't heard a response yet. **What problems is Gusto solving and how is that benefiting you?** Gusto lets me pay my team in a timely fashion. Looking at the reports is very easy, and it helps me keep track of what I pay, how much I pay, and why I pay my staff. ### 15. Effortless Payroll, Taxes, and Onboarding with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Keshav B. | Dr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Gusto?** Automated Payroll & Taxes: Gusto handles local, state, and federal payroll taxes automatically, which is a massive time-saver and compliance lifesaver. Easy User Interface: Unlike legacy HR software, Gusto is clean, modern, and incredibly easy for both administrators and employees to navigate. Seamless Onboarding: Adding new hires, setting up direct deposits, and signing digital W-4s/I-9s takes minutes **What do you dislike about Gusto?** Tiered Pricing: Some of the best features, like priority support and advanced HR tools, are locked behind the higher-tier, more expensive plans. Support Response Times: While the help center is comprehensive, reaching a live support agent can sometimes take longer than expected during peak payroll cycles. **What problems is Gusto solving and how is that benefiting you?** Gusto integrates digital time-tracking directly into the payroll system. Your staff can clock in and out via an app, and their hours—including overtime and approved PTO—automatically sync to the payroll run. You can review, approve, and pay your entire team in just a few clicks. ### 16. Perfect Payroll Balance for Small Businesses—Fast, Intuitive, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Gusto?** Gusto has been a great addition to our small business. We have fewer than 25 employees, so we don’t need a lot of extra bells and whistles. That said, we do need strong compliance support and a payroll process that runs just as efficiently as it does at larger companies. Gusto has struck the perfect balance for us, at a price point that can’t be beat. The system is incredibly user-friendly and intuitive. Anyone with even a basic understanding of payroll can use it. We also use the time-tracking feature, which has worked perfectly for us, and it includes geo-tracking—something that’s important for monitoring our staff’s performance. The system provides plenty of reminders, which helps ensure payroll is always run on time. Reports are downloadable as well, so our CPA and managers can easily access the information they need to do their jobs and integrate into their systems for accounting and performance reviews. For example most reports has a .csv download feature which is easily uploaded into most systems. Additionally, the quick function of all features has been great. I didn't expect to be able to run payroll so quick! They must have a bunch of AI features in the background helping me out! My one hiccup has been support. I haven’t had the best experience getting issues addressed, especially over the phone, and I ultimately had to find a workaround for what I needed. Even with that, I’ve been very impressed with Gusto overall. **What do you dislike about Gusto?** As I mentioned in my main review, the support hasn’t been as ideal as I would like. I called and emailed about a problem I was having with time-off accruals, but I never got a response, and no one I spoke with on the phone could help. Each person told me they would escalate the issue, but it still didn’t get resolved. In the end, we agreed, internally, to manually track our accruals outside of the Gusto system. This limited the integration we were hoping to have with Gusto. That’s unfortunate, but it was the only workaround we had after being unable to get it fixed through Gusto. For all other issues, the AI and online support have been good enough. **What problems is Gusto solving and how is that benefiting you?** As I mentioned in my main review, we’re not a large company. A lot of payroll processing providers include tons of features we simply don’t need, and they of course charge for them. Since we don’t use those extras, we didn’t want to pay for them. Gusto fits this need perfectly: we can add or remove what we need and pay only for what we actually use. On top of that, the system feels just as sophisticated as some of the bigger providers, which gives us confidence in relying on it for such an important part of our company. ### 17. Easy Payroll Compliance and Automated 401(k) Contributions **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca H. | Parent Volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Gusto?** I manage my own payroll so I can easily stay compliant with reasonable salary requirements. I also automate my 401k contributions and keep deductions consistent and standardized with every payroll run. **What do you dislike about Gusto?** The setup was more complicated than it needed to be. I wasn’t guided clearly through the details of setting up payroll for our owner-employee arrangement for my husband and me. Gusto does have the options built in, but it still took some time to get everything set up correctly and to connect with the right person for help. **What problems is Gusto solving and how is that benefiting you?** The biggest surprise has been how flawlessly it handles year-end compliance and tax filings. I originally adopted Gusto just to simplify cutting checks, but its built-in S-Corp tax handling completely eliminated the headache of calculating and remitting federal, state, and local taxes. It even generates and files all necessary W-2s and 1099s automatically at no extra cost, meaning I never have to worry about missing a filing deadline. ### 18. Simple, Fast UI That Makes Finding PTO and W-2 Info Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Angie K. | Director, Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** As an employee, I find the user interface very simple. The home page and desktop shows all of the options in a quick to view screen. This saves me lots of time to search for the information I am looking for. The system is fast and once on the page I am looking for, it provides simple and easy to understand information whether for my remaining PTO time or my W2 form. It saves me time to get the information I need. **What do you dislike about Gusto?** I literally have not had a negative experience with any of the features that I use. **What problems is Gusto solving and how is that benefiting you?** I worked for another company and the HR software was clumsy and the tabs where I needed to access information were buried in the navigation buttons. It took a long time to finally click to where you needed to go. Gusto is a welcomed experience for me in that the navigation buttons are organized logically it speeds my time to find something and allows me to review and retrieve the information I need fast. The time-saving aspect and organization of this site is a huge benefit to me. ### 19. Gusto Makes Payroll and HR Simple, Organized, and Automated **Rating:** 4.5/5.0 stars **Reviewed by:** Keici P. | HR Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gusto?** What I like most about Gusto is how simple and organized everything is. Payroll, onboarding, benefits, and employee management are all in one place, so it makes daily tasks a lot easier to handle. The interface is clean and user friendly, which helps a lot especially when training new employees or trying to complete things quickly. I also like that most processes are automated, so it reduces manual work and chances for errors. **What do you dislike about Gusto?** One thing I don’t really like is that sometimes certain settings or admin options can be harder to find than they should be, especially if you don’t use them often. There are also a few limitations when it comes to customization and reporting compared to some larger platforms. Nothing major, but small improvements in those areas would make the experience even better. **What problems is Gusto solving and how is that benefiting you?** Gusto helps simplify a lot of HR and payroll processes that normally take a lot of manual work and follow-up. It keeps employee information, onboarding, payroll, documents, and benefits all in one place, which makes things much more organized and easier to manage day to day. It’s also helped reduce errors and save time, especially when handling onboarding tasks or payroll updates for multiple employees. Overall it makes processes smoother and more efficient for both admins and employees. ### 20. Easy Setup, Straightforward Daily Use, and Reasonable Fees **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gusto?** After getting pricing from banks and accounting/CPA firms, there was really no comparison for a small business—choosing anything else didn’t make sense to me. The main advantages are the easy setup, how straightforward it is to use day to day, and the reasonable fees (our monthly fee is $56). Customer service was a little hard to reach at first, but once I got someone on the line, it was very good and genuinely helpful. **What do you dislike about Gusto?** Aside from the challenge of reaching a customer support person by phone—which seems to be a weak point for nearly every company these days—I have no complaints. Once I had someone on the line, they were able to log into my screen and guide me through the menus so I could make the adjustments I wanted. **What problems is Gusto solving and how is that benefiting you?** I was looking for a payroll service that’s reasonably priced and easy to use, and this one fits what I needed. ### 21. Simple, Reliable Payments to My USD Account—Fast, Secure, and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie Z. | Customer service, technical support & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Gusto?** What I like most about Gusto is how simple and reliable it makes the payment process, especially as a freelancer in LATAM. The payments arrive quickly and securely directly to my USD account, which gives me peace of mind and makes managing finances much easier. I also appreciate how professional and organized the platform feels compared to other payment methods, especially with lower fees and a smoother overall experience. **What do you dislike about Gusto?** One thing I would improve about Gusto is giving freelancers and employees more flexibility to choose their withdrawal or payment schedule preferences. For example, After the money is my Gusto balance, I'd love having options to select weekly, twice per month, monthly, or quarterly payouts would make the platform even more convenient and customizable based on each person’s financial needs and preferences. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving one of the biggest challenges for international freelancers: receiving payments securely, quickly, and with lower fees. What benefits me the most is the ability to receive USD directly into my USD account without being forced into currency conversion, which helps avoid unnecessary exchange losses and extra charges. It makes international payments feel much smoother, more transparent, and more professional. ### 22. Effortless Payroll and Time Tracking with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina S. | Summer Day Camp Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Gusto?** I used Gusto to get my paychecks and clock in and out of work using the Gusto app. What I like most about Gusto is how easy it is to navigate. I always know how much money I will be getting, and it's easy to check and edit my hours whenever I need to. The setup was very easy and only took a few seconds. Compared to ADP, Gusto is easier to use and has more features. **What do you dislike about Gusto?** I haven't run into any issues so fare using Gusto **What problems is Gusto solving and how is that benefiting you?** I use Gusto to get my paychecks and track work hours. It's easy to check and edit my hours, and I always know my paycheck amount. Gusto is simpler and more feature-rich compared to ADP, which had frequent technical issues. ### 23. Affordable, Easy Payroll with Excellent Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kristy W. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** The price is hard to beat. It takes a while to get set up, but the customer service is usually great and helpful - so that's another plus. Once you are set up, the payroll is extremely easy to run (better than other platforms I've been on). I'd recommend this to anyone looking to simplify, cut costs and have a go-to for benefits and the like. **What do you dislike about Gusto?** Moving to any platform can be difficult, particularly if you've been in business as long as I have... finding all the required state/tax numbers, inputting them correctly, etc. Other than that, Gusto has been great. **What problems is Gusto solving and how is that benefiting you?** Gusto has saved me a ton of monthly payroll. I also like that you can run as many payrolls as needed for the same price. Customer service is great as well. ### 24. User-Friendly, All-in-One Platform with a Lifesaving Parafin Payroll Bridge **Rating:** 5.0/5.0 stars **Reviewed by:** No Comment W. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Gusto?** I like that everything is integrated into a user-friendly platform. I don’t feel like I have to be technologically proficient to understand and use the software. Also, the Parafin payroll bridge has been a lifesaver a few times while we wait on working capital. Being able to compare benefits side-by-side without having to have a phone call has been very useful, and while I haven't actually switched to one of those options, it does allow me to stay confident that the benefit we do have are the best for our business. My favorite feature is that the employees can add and change their banking and personal information without additional work on my end. **What do you dislike about Gusto?** So far I haven't had any issues except that changing the payroll periods and dates can be a little bit tedious and confusing. Fortunately, once that is set up it is very simple. **What problems is Gusto solving and how is that benefiting you?** Employees can update their profiles and pay preferences without needing my input, which is very convenient and saves me time. ### 25. Great Graphics and Easy Onboarding Make Payroll Feel Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Elyse B. | Director of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Gusto?** I like the graphics for Gusto, which make processing payroll seem not as mundane as other sites. The documents feature and onboarding is also really helpful and easy to use. **What do you dislike about Gusto?** Creating tasks for onboarding feel too bare bones, I'd like to be able to attach documents and other things to tasks but have been unable to do that. I also haven't had much luck with Gusto AI chat, so I have to go to Google to find answers to my questions. **What problems is Gusto solving and how is that benefiting you?** Gusto has really made it easy to do background checks and drug testing. So now we don't have to go through third parties. Having it all in Gusto makes it easier to keep track and save all necessary documents. I like the Checkr and Middesk features best because it takes the guess work out of background checks and tax info. ### 26. Easy-to-Use Payroll with Seamless Integrations and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Amber S. | Dental Hygienist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** Gusto is a payroll system that’s very easy to navigate and gives me all the specific information I need to understand my paycheck. It also provides my end-of-year tax information, which is really helpful. I’d recommend it to any employer as the price is quite reasonable. The platform integrates with all of our existing software with minimal effort. All of my coworkers have had positive experiences with it as well, with the system performing well as far as speed and reliability. The platform does offer an AI Assistant, Gus, if you need any assistance. Onboard was quite easy and support is available to make the process seamless. Plus, I enjoy the cute little pig icon! **What do you dislike about Gusto?** It is difficult to actually find any faults with this system. I have used multiple platforms in the past, and this one stands out as a winner. My only complaint is that it rounds up my hours on the email notification and that is a little bit confusing. The pay stub has a more accurate accounting of my hours worked **What problems is Gusto solving and how is that benefiting you?** Gusto helps me by making it easy to look up all of my paystubs in one convenient location. Prior to this, the employees only had paper paystubs, which could easily be misplaced. Now all of the employees have access to all of their payroll information instantly in an easy-to-use platform ### 27. My experience with Gusto **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda B. | Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Gusto?** I am a Payroll Specialist for an Accounting and Bookkeeping firm, so I use Gusto along with another well known platform to perform all of my payroll tasks. I can say that there are certain things that I like a lot more on Gusto then on the other platform, such as ease of navigation across the platform, helpful, generally knowledgeable and friendly customer service and multiple different options of contacting customer service including chat, (which I use most frequently) email, phone call (when the lines are open) or a call back feature. They have a pretty helpful knowledgebase if you are trying to resolve an issue on your own as well. I did utilize their certification programs when I was first learning how to navigate Gusto as well, which I found very helpful and being able to add the badge to my signature lets our clients know that I have done my due diligence to learn the ins and outs of the Gusto platform. Gusto has a ton of useful features to offer it's clients, and we also use Gusto for our own payroll platform, so I use it as a user as well as an Administrative role and find ease of navigation to be across the board as both types of users. **What do you dislike about Gusto?** So far with my personal experience, there have been a few areas that could use improvement. I have had a few encounters with customer support, primarily through chat, that have given out incorrect information which lead to further interactions needed with customer support for the same issue. There have been numerous bugs and issues on the site that I have needed to report as well. There are still a few features that clients would like to see Gusto develop, such as options for Roth 401k deductions (post-tax), as one example. I have also been told on numerous occasions by customer support that I would be contacted further about a specific issue, and never heard back from anyone regarding my case. I have also requested call backs and never received any call back. **What problems is Gusto solving and how is that benefiting you?** We have been able to sell a lot of our clients on Gusto's payroll services, which helps our business grow and gives our clients confidence in our abilities to handle their payroll with precision and care on a trustworthy and fairly priced platform. ### 28. All-in-One Time Tracking and Payroll That Keeps Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Leon G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** I personally use Gusto mainly for the time tracking / logging in & out part of it. It’s also pretty easy to correct/fix errors when you make them as well. No searching for items in multiple places. And the fact that my paychecks, time off requests, etc…are all located within the same site, has saved me the trouble of being logged in to 3 different sites (at 10pm) trying to see if I was paid correctly. **What do you dislike about Gusto?** The Gusto Mobile App leaves a lot to be desired compared to the full Gusto Desktop version. For example, many items are either hidden somewhere or missing altogether and it is frustrating when the only platform you can access Gusto is via the mobile app. Additionally load times can be long…especially when accessing payroll. While my couch may be comfortable, I don’t want to spend that much time waiting to view information. The recruiter side of Gusto appears to be “half baked” as well. **What problems is Gusto solving and how is that benefiting you?** Prior to using Gusto; managing employee work schedules/time keeping records…as well as verifying/paying employees was a huge task. In addition; Gusto provides a single log-in point for all of our time related needs (time-off, pay-history, time-tracking); therefore we are not required to send emails to HR each time someone wants to verify their own information. ### 29. Gusto AutoPilot Makes Payroll Practically Hands-Off **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas B. | Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** The single best thing about Gusto is its AutoPilot feature. If your team consists of salaried employees or hourly staff with steady schedules, you can virtually eliminate "payroll day" from your calendar. You set the schedule once, and Gusto automatically calculates, runs, and deposits the money. **What do you dislike about Gusto?** Gusto lets you manage employee health insurance benefits directly in the app, but they act as the broker. Right now, Gusto’s health insurance brokerage services are only available in certain states. If your business operates in a state they don’t cover, or if you already have an external insurance broker you like, integrating your existing benefits into Gusto’s automated deductions can feel very clunky and may require a manual workaround. **What problems is Gusto solving and how is that benefiting you?** At its core, Gusto eases the headache of administrative fragmentation and regulatory anxiety by turning high-stakes business chores into a more automated, single source of truth. By automatically calculating, filing, and paying local, state, and federal payroll taxes in the background, it reduces the constant worry about costly IRS mistakes and compliance audits. It also smoothly manages everything from digital, paperless employee self-onboarding to sending clean, correctly categorized data directly into accounting software like QuickBooks. ### 30. Easy Goal Tracking and Performance Reviews in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Mandy R. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** I like the performance section for recording and tracking goals. I like that the manager can see it and it makes it an easy platform to measure success. Being able to see your past reviews also helps when writing yours each time. **What do you dislike about Gusto?** I don't think there is anything specific that I don't like about Gusto. The features are user friendly. It is easy to track past documents you have been provided or signed. It would be nice to have more info under the benefits tab about your benefits or links to access the info outside of Gusto. **What problems is Gusto solving and how is that benefiting you?** We use to track time on excel sheets that would manually be entered for paying. Costing time and more personnel. Gusto helps us to streamline this. It also helps take care of state specific info since we are a remote global organization. It would be nice if people outside the US that are employees could use it as well. ### 31. Fast, Free Mobile Time Tracking with Easy Setup and Fingerprint Sign-In **Rating:** 3.5/5.0 stars **Reviewed by:** Max C. | Software Development Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** I quite like how easy it is to track all my hours from my phone and I don't have to use a time clock and stuff - I have not tried using any integrations with it before, but I would say it connected well well with the security features on my phone like the fingerprint sign in. It was really easy for me to get set up the first time I used it, and when I moved to a second job that also used gusto, it was very easy. It is completely free for me to uses so. Ia always appreciate that. On my phone, it is always super fast and does not use a lot of data which is nice in case I am working far away. I actually really appreciate that the app is kept simple and does not have any chatbots or other ai features. Where they do use ai, it is just like computer vision stuff that actually makes life easier. **What do you dislike about Gusto?** I wish there was better support for phone apps - my phone only worked for one of my jobs and then there was something like "its not implemented for this company yet" or something. I have not had a company that used slack integrations because both said they were kind of useless. I wish there was some integration between Jira and the "performance" section of Gusto. **What problems is Gusto solving and how is that benefiting you?** Working remote, gusto is helping to make sure that I have accurate pay and easy time card management. This is much better than using sheets or something similar like my previous job and it makes sure that pay is always accurate and fair. ### 32. Easy to Use, Excellent Support, and Seamless QBO Integration with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia T. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gusto?** The ease of use is excellent. Support is always quick to respond, answering my questions professionally, promptly, and in a friendly manner. I’ve never run into any errors, and the performance of the software is top-notch. I’m paying a LOT less for Gusto than I did with my previous payroll software. Gusto integrates perfectly with my QBO, and the option to utilize Gusto's AI features is great, too. **What do you dislike about Gusto?** The only thing I would change is having the ability to add classes to the journal entries during the sync with QBO. Right now, I have to manually add classes to the JEs that Gusto creates when I run payroll. Hopefully, this will become an option in the near future. **What problems is Gusto solving and how is that benefiting you?** Our monthly subscription expenses have decreased considerably. I’ve saved at least 5–10 hours each workweek since we switched to Gusto. The reminders Gusto gives for completing tasks are very helpful, especially because it’s easy to get distracted in this office when so much is going on. Having Gusto prompt me to finish what I need to do keeps me on track and helps ensure tasks don’t get missed. ### 33. User-Friendly, Time-Saving Guidance That Simplifies Complex Payroll Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Susan J. | Artistic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** It is very user friendly. I like that Gusto gives me tasks so I can just complete them. I also like that it takes the guess work out of doing very complicated government and left-brain work. Knowing that I just have to log in and follow instructions saves me hours of brain energy and frustration. **What do you dislike about Gusto?** Some of the "tasks" seem necessary but upon further investigation, it feels like Gusto is trying to suggest something that I don't need but think I do in order for Gusto to sell me that service. **What problems is Gusto solving and how is that benefiting you?** Solving the payroll set up was massive. I really didn't know how to do it and Gusto walked me through it step by step. It saved me so much time and energy while also giving me peace of mind. ### 34. Fast, User-Friendly Platform, but Onboarding a Second Payroll Needs Smoother Setup **Rating:** 3.0/5.0 stars **Reviewed by:** Sarah R. | Undergraduate Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gusto?** I like the simplicity and how user friendly the platform is. It does a good job of integrating information and allowing for easy acess to these tools. Gusto is very fast and reliable and updates information quickly. I feel that I am getting my moneys worth with the platform. Onboarding was a bit of a struggle when it came to me adding my new company, the customer support was alright, and I neded up solving the issue in the end. I have yet to notice any artificial intelligence tools but I think that could be a helpful tool to capitalize on. I do like the automation smrt feature of the W2 forms for signing them it makes it very easy. **What do you dislike about Gusto?** Gusto made the onboarding process for my new company a bit challenging. I think a smoother system to allow a second payroll option would be helpful, rather then needing to make a whole new account for the second payroll. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll simple, makes understadning the tax system very easy, with reports easy to acess. ### 35. Gusto Makes Payroll Fast, Easy, and Stress-Free—even in a Time Crunch **Rating:** 5.0/5.0 stars **Reviewed by:** Amarisa B. | capacity building manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** Gusto is easy to use. I have very little experience with payroll before and have enjoyed how easy and quick it is to use while in a time crunch. I like the ability to be able to enroll into workshops to learn more and become more educated. I was able to use AI to figure out how to get my staff paid on time due to the holiday and it answered all my questions even when I did not know how to phrase my questions. The server is always quick and I am able to even effeciently use the mobile version **What do you dislike about Gusto?** I was notified a little later than expected about the holiday discrepancy and it affected our pay date. **What problems is Gusto solving and how is that benefiting you?** being able to have easy access and tracking of payments and time off hours! ### 36. Gusto: A One-Stop Shop for HR and Employee Management **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher D. | Routesetting and Facilities Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gusto?** As both an employee and a manager of other employees, I really appreciate how Gusto acts as a one-stop-shop for HR and employee-detail management needs. I can easily look up and edit both my own information as well as review and suggest changes for employees who report to me. **What do you dislike about Gusto?** As a manager of employees who work in different departments across our company, we've had to figure out ways to provide ancillary formal feedback outside of the formal review, as that appears to currently be restricted to one manager per employee. It would be nice to be able to define multiple managers for employees and allow multiple managers to provide formal reviews to one employee who works in different departments. **What problems is Gusto solving and how is that benefiting you?** It's very helpful to have so much employee information easily accessible and manageable in one platform. As an employee, being able to access bot my own details, paychecks, 401k stats, etc. in one place is very nice and saves time. As a manager, I find Gusto equally useful in tracking important employee information and providing feedback. ### 37. Easy-to-Navigate Gusto Dashboard With Great Support and Value **Rating:** 4.0/5.0 stars **Reviewed by:** Marcy S. | Managing Director I Co-Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Gusto?** I like how easy it is to find what I need in the Gusto dashboard. I am busy and running payroll is just one part of my job. As a small business owner, I need to be able to quickly navigate to the right forms and submit payroll and manage benefits within the tool. I don't use the integrations really but I know they are there. The price compared to our previous systems was attractive, especially for a small team. I don't remember any onboarding training from their team, but it's been easy to onboard employees on our end. I appreciate the level of support so far. **What do you dislike about Gusto?** It's mildly challenging to on-board employees in different states. I wish there was a more centralized hub to help with this piece. **What problems is Gusto solving and how is that benefiting you?** I needed a payroll platform with a high ability integration ability with other systems, but was also easy to use and straightforward. I have not used the AI component to its fully capability, but I look forward to trying this feature out. ### 38. Clear, Fast, and Easy to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Annette E. | Fulfillment Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Gusto?** The information is clear and easy to find. The app performs well and cuts down the time I spend navigating, so I can get straight to work. **What do you dislike about Gusto?** Occasionally, the app will not open causing me to fix my time either at home or the next day. If my mobile app isn't working, my coworkers also have issues simultaneously. One thing I do not like about Gusto is that the total of my paycheck is displayed on the opening page of the app. If I'm around other coworkers. I don't always feel comfortable opening the app around them. **What problems is Gusto solving and how is that benefiting you?** Gusto integrates tax, paycheck, time information, and other pieces of information all in easily accessible locations. It has saved me so much time in my every day life since I don't have to fight with the application to find what I need. ### 39. Hands Down Best Customer Service and Best Tool for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline G. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Gusto?** Customer service has been very helpful whenever I’ve needed support. The reminders are excellent for keeping me on task, and I really love the scheduling feature they added this year—it means I have one less app to rely on day to day. **What do you dislike about Gusto?** The new scheduling feature is great, but would love to see a monthly view and it can be tedious to copy the schedule from week to week. It's easier to miss mistakes being only able to see a week at a time. I do appreciate that the scheduling integrates with payroll now. I'm glad it's part of the pricing too, which is nice. **What problems is Gusto solving and how is that benefiting you?** Running a small business means operating with fewer resources, and Gusto streamlines everything for us so we can be more efficient and save time. Before Gusto, we relied on more apps that didn’t always integrate, which increased the potential for mistakes. Since switching, I’ve cut the time it takes to complete payroll in half because the process is so streamlined. ### 40. Top-Tier Support and Stress-Free Filings with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrese W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Gusto?** What I like most about Gusto is that they take care of the majority of the required filings, which gives me fewer things to worry about while running my business. Their support is top-tier, and they make it very easy to onboard new hires. **What do you dislike about Gusto?** There isn’t much to dislike about Gusto, especially for my type of business. My only concern is that as we scale, the pricing could become a significant expense at some point in the future. **What problems is Gusto solving and how is that benefiting you?** Gusto takes care of our quarterly tax filings and helps ensure our team gets paid on time by sending reminders to run payroll. Those reminders are especially helpful when we need to run payroll earlier because of bank holidays. ### 41. Intuitive, Consistent Interface That Makes Pay, Benefits, and Taxes Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Farah A. | Clinical Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Gusto?** The interface is unlike any other since it is user-friendly and very intuitive. The breakdown of my bi-weekly check really helps me see where my money is coming from and where it is going to. I also appreciate that the interface stays consistent on the mobile app. Many programs/apps lose accessibility on their mobile apps but Gusto remains consistent no matter if it is on the computer or phone. I also love that healthcare benefits are embedded into the space since I don't like having to go into a separate place to see my employer's healthcare plans. It is by far the best application I have ever used for a job. My last job used Gusto and I was very glad to find out that my current new job also uses Gusto. I also am tax exempt from FICA taxes and with Gusto, my new employer easily put that information in. In the past, I have been taxed incorrectly maybe due to inaccessibility for my employers. I am glad that Gusto makes it easier for me during tax season. **What do you dislike about Gusto?** The only thing I might dislike (though that is a strong word), is the spending trends section. I wish it didn't only have to be linked to the Gusto Spending Account. I understand the limitations that Gusto may face with linking other Bank accounts to this feature. I wish I could just get rid of that part on my Gusto account since it takes up space for no reason. **What problems is Gusto solving and how is that benefiting you?** Gusto helps solve many accessibility and efficiency issues. Before Gusto, I used to struggle to keep track of all my information, benefits, pay, tax documents, etc. Everything used to be scattered and now it is all in one place which allows for less serious mistakes. I don't have to worry about where to find my W-2 when it is tax season or if my hours are wrongly documented, I can easily check and let my employer know. ### 42. Year-to-Date Pay Chart Makes Income Crystal Clear **Rating:** 4.5/5.0 stars **Reviewed by:** Anderson G. | Fulfillment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Gusto?** My favorite feature, and the one that I use the most, is the Year-to-date pay chart. This visual really helps me understand my income in a way I wasn't able to in previous software. I also love how easy it is to adjust my paycheck split, and to see how much of my paycheck is going into which account before my direct deposit even hits. **What do you dislike about Gusto?** I personally don't have any negative feedback. I wish my company utilized your app for more of our work functions (i.e time off, benefits, and if I recall form a previous job - clocking in & out via Gusto) **What problems is Gusto solving and how is that benefiting you?** Gusto makes the over view of my pay easier to see and understand. I do not miss the days of straining my eyes over a paystub to see the breakdown of where my money is going. Gusto offers a faster and more user friendly platform to take control of your cash flow. ### 43. Easy to Use, Streamlines Our Payroll Process **Rating:** 5.0/5.0 stars **Reviewed by:** Karyn B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Gusto?** I like that Gusto is super easy to use, with a user-friendly and simple, clean design that doesn't leave me feeling lost on the site. The user interface is just great, making it easy to log on and move around between the different screens. It’s really helpful because it takes less time to navigate, which improves my efficiency. I also found the initial setup to be pretty simple and quick, just clicking around the site to get familiar with it. **What do you dislike about Gusto?** I wish Gusto had a better notes section for when people are logging their time. Instead of just a paragraph, maybe some check boxes or something like that for tasks they do weekly. Maybe there's already something in there I'm not aware of. It would be super helpful if Gusto sent out quarterly tutorials or updates about the site. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to view pay stubs and track my team's hours. It simplifies keeping track of time with an easy-to-use, user-friendly interface, which makes navigation quick. ### 44. Easy Payroll, Taxes, and Onboarding for Small Businesses with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Shae G. | Owner, clinic director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Gusto?** It is easy to use as a small business so that I don't have to hire a separate accountant to do my payroll. They manage my state and federal taxes and help with onboarding new staff. It is intuitive and has many more features that I don't need but would be beneficial to larger companies. **What do you dislike about Gusto?** Honestly, I can't think of anything I don't like about Gusto right now. Well, the one thing I can tell you was I had a call once with a benefits representative that felt like a waste of time because they wanted to take over the health insurance plan I already had but didn't offer me anything new. I am now in the process of looking to switch using the health insurance plans offered through Gusto. **What problems is Gusto solving and how is that benefiting you?** Solves the problems of onboarding and making sure we are up to date on paying quarterly taxes. This has saved me so much time and fees with my taxes. ### 45. Easy Payroll Setup and Helpful Support, But Feature Fees Add Up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** I like how easy it was to set up as someone who is not a payroll accountant. I'm a therapist, so I've never done any of these types of things before. I especially liked Gusto's payroll calculator, which made me feel more comfortable setting up a reasonable payroll. I like that in the future I can integrate other products as I go. The one year discount with blue vine made it easier to decide to go this direction, and made it a no-brainer to ensure I was compliant in federal and state fees. I had to make several calls for support and got a kind person on the other line each time. **What do you dislike about Gusto?** I'm a little bummed about how much each different feature costs, at some point it doesn't make having an S-corp feel as much of a benefit as it's advertised to be. Such as, having an extra fee for 401K integration feels like it offsets the money to contribute, which turns me off from doing that altogether. The gym membership option felt misleading, as if I could offer that like an HSA type benefit with tax breaks but that turned out to not be true, and came at again an extra fee. Gusto is already expensive and then felt like a nickel and dime everywhere. **What problems is Gusto solving and how is that benefiting you?** Gusto is helping me be compliant as an S-corp and filing taxes on my behalf. That's the real and only benefit I'm receiving. I was intrigued by other benefits like 401K, gym membership, HSA/FSA, but those will come at additional costs that are prohibitive in signing up for them. ### 46. Effortless Time Tracking and Payment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Madissen V. | Student Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** I find Gusto extremely useful as an independent contractor. It's great for keeping track of my hours all in one place and allows me to easily get paid. The system is very organized, which makes it easy to go back and review previous work. If I need to double-check or edit my hours, Gusto makes it simple. The feature that lets me write exactly when, where, and what I'm doing is very helpful, especially since I don't always see my boss. It keeps everything in one place and helps maintain communication. I appreciate how it allows me to see how many hours I've worked and when my pay periods are. The time tracking feature is specifically useful for me because I don't clock in and out in the traditional sense. Overall, I'm very happy with Gusto, as I've been using it for about three years now and would definitely recommend it to others. The initial setup was extremely easy, and I figured out everything in five minutes or less. **What do you dislike about Gusto?** Nothing! **What problems is Gusto solving and how is that benefiting you?** I find Gusto extremely useful for tracking my hours and ensuring I get paid easily. It helps keep everything organized in one place, with the ability to edit hours as needed, especially as I don't always see my boss. ### 47. Effortless Employee Benefits Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Sean H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** I really enjoy the easy-to-use interface of Gusto. It makes accessing my information simple because everything is centralized, meaning I only have to log in to one place. The dashboard is easy to navigate, and all my benefits are in one spot. I also appreciate that it's easy to communicate with my employer, change my benefits if needed, and upload or see any documents related to my benefits. As an employee, I value the integrated user interface for all my employee benefits, as it saves me from hunting down information or storing it elsewhere. Overall, using Gusto feels seamless, and I get to use it often. **What do you dislike about Gusto?** I think it would be really great if we were able to log in to our specific benefit accounts through Gusto. If Gusto had a way for us to create accounts for our benefits through Gusto, it would be helpful. So for example, if I need to create a user account for my dental insurance with MetLife to see my plan coverage, there should be either a link or a way for me to log in to MetLife through Gusto, and Gusto would save my login information. That would just reduce the amount of steps that I may need to complete. **What problems is Gusto solving and how is that benefiting you?** I find Gusto solves the problem of tracking down benefit info, centralizing it in one easy-to-use interface. It simplifies access to pay stubs and documents, saving time. The setup was super easy, providing everything I needed for my benefits quickly. ### 48. Easy-to-Use Payroll That Pays Employees on Time—Glad We Switched to Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** We switched from Quickbooks to Gusto for payroll, and now I can pay my employees with ease. We were running into problems every week with Quickbooks, but with Gusto they get paid on time. The website is also extremely easy to use, which makes the whole process smoother. I’m happy we made the switch. The onboarding process was more complex than other payroll processing system but we were able to guide our employees through the process. We do feel like this switch was best for us not only user friendly wise but cost wise. The price is worth the access you recieve. The AI is just an added touch to help you through any problems you may run into which may not be many. Do reccomend Gusto. **What do you dislike about Gusto?** The only thing that could be better is making the onboarding process a little easier. **What problems is Gusto solving and how is that benefiting you?** Gusto helped us solve our payroll and direct deposit issues. ### 49. Gusto is the best payroll site **Rating:** 5.0/5.0 stars **Reviewed by:** V E. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Gusto?** The Gusto site was SUPER easy to use and to set up the account once our company started using it. I like how easy it is to access paystubs and the little email that goes out on payday "You're Getting Paid Today". I really like how the site shows my PTO as well. Overall, this is the best payroll site that my company has used in my 20 years here. **What do you dislike about Gusto?** So far, I have not encountered any issues with Gusto. I also can't think of anything that I dislike about it. **What problems is Gusto solving and how is that benefiting you?** Gusto gets my paycheck to me, which is my only concern here as far as using Gusto goes and it does the job very well in my opinion. **Official Response from Camden Q:** > We're thrilled to hear that you find Gusto user-friendly and easy to use! We're glad to provide a seamless experience for accessing paystubs and tracking PTO. Thank you for your positive feedback! - Camden Q Client Relations ### 50. GUSTO’s Intuitive Interface Makes Time Updates and Pay Insights Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Tony W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Gusto?** GUSTO has an interface and functionality that makes it easy to understand, use and teach to others new to the feature. Options to update your Time and the Pay insights have truly been useful to me personally. **What do you dislike about Gusto?** Our particular company has had issues with consistently using the Direct Deposit feature so we are not using it at this time. We have tried to restart the feature but I am not privy to the issues we are facing that prevent us from doing so. **What problems is Gusto solving and how is that benefiting you?** Consistently logging in and out of work is so easy and effortless that a few of our older teammates that are not fond of new technology found it very easy to use and are using it correctly and consistently. ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+18%3A32%3A54+-0500&secure%5Bsession_id%5D=c8b4ced2-f367-431c-aea4-fc5aaf0289b6&secure%5Btoken%5D=c4a37436ca51f6799e1d0a0bfe9c7fc6565cce574f56a231b8c24a2ebd4df163&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Document management - Requalification - Compliance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,596 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,535 reviews) - 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