ModMed Reviews & Product Details

What sets ModMed apart is its ability to serve as an end-to-end business partner, not simply a software vendor. From the smallest day-to-day operational challenges to the most complex decisions involved in running and growing a medical practice, ModMed provides an integrated ecosystem of technology, expertise, and support. Its solutions touch nearly every aspect of practice operations, helping physicians and administrators improve efficiency, strengthen financial performance, and focus more of their attention on delivering excellent patient care.

What is particularly exciting is ModMed’s continued investment in AI and intelligent automation. Its emerging AI capabilities are transforming how practices access and interpret data, turning information into actionable insights that support better decision-making, strategic planning, and operational improvements. Equally important is the potential for AI to enhance learning and development, helping teams build knowledge, improve performance, and operate more independently. ModMed is evolving beyond practice management software into a strategic partner that helps practices not only manage today’s challenges but prepare for tomorrow’s opportunities. Review collected by and hosted on G2.com.

ModMed supports all levels of staff engagement. Review collected by and hosted on G2.com.

I find ModMed to be an innovative solution that greatly enhances my practice. One of the standout features is its ability for providers to finalize notes on the same day, even with increased patient volume, which avoids additional staffing burdens and streamlines the workflow. I highly recommend ModMed because it significantly increases our productivity while allowing us to reduce staff. The clinical and practice management integration is seamless, providing an all-in-one solution that covers both clinical and administrative needs efficiently. Moreover, ModMed’s versatility adds immense value to our practice, enabling us to handle a variety of tasks with ease. Additionally, the ease of initial setup was impressive due to our electronic-savvy and forward-thinking staff, making the transition smooth and quick. Review collected by and hosted on G2.com.

I find the analytics feature of ModMed to be slow to process, which results in delayed reports. This hampers my ability to make timely decisions based on the data. Additionally, I would appreciate it if ModMed could automatically deliver reports to my inbox. Another improvement would be the integration with Microsoft Power BI, which could enhance my data analysis capabilities. Review collected by and hosted on G2.com.

I find ModMed to be incredibly valuable in my OBGYN clinic because it aids providers in documenting more efficiently and quickly. The product's user-friendly and intuitive nature stands out, making it easy to navigate and operate, which is essential in a fast-paced healthcare environment. I am also impressed with the customer support provided, as it is great and effectively addresses my concerns and queries. The transition to ModMed from another platform was fairly smooth, considering we were converting 42 providers from a system we had used for 18 years. The ease of the transition further underscores ModMed's advanced technology and capability to meet modern security standards, aligning with the needs and requests of its users. Review collected by and hosted on G2.com.

I dislike that the URL functionality in ModMed doesn't work as efficiently as it should, particularly when it comes to signing results. It can be problematic when results return without being attached to a provider, and there's no alert or flag system to notify about such instances. This can lead to inefficiencies and potential errors in managing patient results. Review collected by and hosted on G2.com.

I find ModMed to be extremely user-friendly, which makes it easy not only for myself but also for teaching new users how to navigate the system. The platform is straightforward to use, which contributes to its effectiveness in managing our orthopedic practice with about 90 providers. I appreciate how well ModMed is set up to accommodate our growing practice, aiding our providers in documenting patient visits efficiently. The ability to keep all clinical appointments organized and ensure proper documentation for thousands of patient visits each year is crucial for us, and ModMed delivers on this front. Additionally, the team behind ModMed clearly demonstrates care for their clients and products, which enhances the overall experience. Review collected by and hosted on G2.com.

I wish there was more ability to customize our ModMed environment to the specific needs of our practice. Sometimes there are unique things about our practice that may not apply to all orthopedics groups around the country, and these situations can be difficult to get ModMed to work for our specific needs. Review collected by and hosted on G2.com.

I like that I can document efficiently and effectively from anywhere on my iPad, as long as I have internet access. I can access my patients’ medical records and document on my own time. It saves me time and effort and lets me document accurately and quickly. Compared with NextGen, ModMed saves me much more time and lets me see more patients. Setup was super easy, and it was ready to work right out of the box. I can also customize it and build protocols for more efficient documentation. Review collected by and hosted on G2.com.

I wish ModMed had an AI agent that could use it like a person and help me handle tasks and refill requests, so I could automate the minutiae and be more efficient. Review collected by and hosted on G2.com.

The most helpful thing about ModMed is having everything we need in one platform. It helps us keep patient demographics up to date by confirming details at every check-in, which is a definite plus since we always want the most accurate information on file. Klara also speeds up the check-in process by using our forms, and patients seem to like being able to complete the paperwork before they come into the office. On top of that, we save paper.

Compared to other EMR's, ModMed lets you verify insurance eligibility for the clinic day with a single click, which is a real time-saver for anyone responsible for checking eligibility. The schedule is straightforward as well; when you hover over the patient tab, it displays the information needed for clinic days, and the overall layout is simply amazing. Another bonus is being able to check a patient in without having to walk to the back office to let the medical assistant know they’ve arrived.

All I can say is that I wish my practice had implemented these great features from the beginning of being with the company. Review collected by and hosted on G2.com.

So far, I can’t say there’s any real downside to ModMed. We’ve run into a few glitches here and there, but the staff responds quickly and gets the issues resolved. Review collected by and hosted on G2.com.

I appreciate ModMed for its AI scribing feature, which stands out as an impressive aspect of the software. The AI scribing significantly enhances the efficiency of our documentation process, particularly in ophthalmology, by automating and accurately transcribing our notes during patient visits. This not only reduces the burden of manual entry but also allows us to focus more on patient care without being distracted by extensive typing. The efficiency in handling billing and workups through ModMed further streamlines our workflow, ensuring that administrative tasks do not hinder patient care. Additionally, the capability of ModMed to seamlessly integrate into our existing systems boosts our operations and productivity. Its effectiveness in these critical areas makes it a valuable tool in our practice. Review collected by and hosted on G2.com.

I find it inconvenient that procedures do not automatically populate into the clipboard in ModMed, which could streamline workflows and reduce manual input needs. Additionally, the initial setup of ModMed wasn't straightforward for us mainly due to conducting it during the COVID pandemic, which limited the availability of adequate in-office training. Review collected by and hosted on G2.com.

I like that you do updates to try to improve, but recently these updates have created harder navigations in the system. Then, these updates have interfered with clinic time twice in the last few weeks, causing us to scramble to go to paper to document visits, calling patients later to get payments. It is very inconvenient especially when it happens between 8 and 10 am, one of our busiest times of the day. Review collected by and hosted on G2.com.

DO updates on the weekends when not as many users and you can get the kinks fixed before regular business hours. Review collected by and hosted on G2.com.

I truly do not like anything about Mod Med now that I am using it. It is very expensive and every add on means more money. The integrations promised have never come to fruition. The performance is fine but the hmo authorization functionality has been down for over one month which is unacceptable. Review collected by and hosted on G2.com.

Our experience with ModMed has been deeply frustrating. The system is difficult to use, excessively expensive, and structured in a way that seems to generate an additional charge for nearly every feature or service a practice needs.

Customer support is one of the biggest problems. When you need help, you are generally told that a ticket will be created, but there is little urgency, accountability, or clarity about when the issue will actually be resolved. Even basic requests can take an unreasonable amount of time, making it extremely difficult to address operational problems quickly.

Implementation of new services is equally frustrating. ModMed will sell you an additional product or service without clearly disclosing that implementation may take months. Only after agreeing to move forward do you discover that there is a long delay before the service can actually be activated. This lack of transparency makes it very difficult for a medical practice to plan appropriately.

The platform is also highly restrictive. ModMed does not integrate easily with many outside tools, which can leave practices feeling forced to purchase and use ModMed’s own AI and add-on products rather than choosing the solutions that best fit their needs.

I also have serious concerns about the default coding behavior. In our experience, the system’s suggested coding can be overly aggressive. Physicians and staff must understand coding independently and carefully review everything rather than relying on the software’s defaults. Otherwise, a practice could unintentionally submit claims that attract payer scrutiny and create significant compliance and reimbursement problems.

The training has not been adequate either. The trainers we encountered were not effective at explaining the system clearly or helping our team develop practical workflows. Considering the complexity and cost of the platform, the quality of training and ongoing support should be substantially better.

Overall, ModMed has been cumbersome, slow, restrictive, and far more expensive than expected. It often feels as though the practice must adapt to ModMed rather than ModMed supporting the needs of the practice. Based on our experience, I would strongly encourage other practices to evaluate the contract, implementation timelines, integration limitations, support process, coding defaults, and total cost of every add-on very carefully before committing.

Pros:

The platform offers a broad range of products in one ecosystem.

Cons:

Poor customer support, long and inadequately disclosed implementation timelines, high costs, frequent add-on charges, limited third-party compatibility, ineffective training, and coding defaults that require careful independent review. Review collected by and hosted on G2.com.

Easy to use. The exam rooms are easy to navigate and document efficiently. Very rarely does the system go down; dependability of of utmost importance when working with an EHR and ModMed delivers on this. Review collected by and hosted on G2.com.

Over the last few years it has become increasingly difficult to speak to anyone. We are encouraged to use their online submissions and wait for a response from a team member. This is fine most of the time, but when we having a pressing issue or emergency issue, it is very frustrating. I miss the days of having someone quickly on the other end of the phone and being able to verbalize the issues. Review collected by and hosted on G2.com.