ModMed Reviews & Product Details

I find ModMed incredibly useful for quickly reviewing patient charts, which is essential in my dermatology practice. The ease of chart review, especially using the visual body feature, allows me to efficiently assess and compare patient photos from previous to current visits. This capability is particularly valuable as it provides on-the-fly information, which is crucial when I'm out of the office and need to reference patient records. I love the integration with Apple devices, enhancing my interaction and accessibility with the software. The ability to create stickies for counseling and recommendations facilitates efficient documentation and communication, streamlining my workflow significantly. Additionally, the easily added phrases feature helps in inserting common statements quickly, making chart management more efficient. Review collected by and hosted on G2.com.

I find incorporating attachments into ModMed cumbersome, and embedding them directly into the chart for consultants is not as seamless as I would like. The lack of a hyperlink feature within the body of notes to link directly to corresponding photos or written impressions adds unnecessary complexity to workflow. I also feel that the area reserved for important patient details like allergies, blood thinner use, and other critical information is not prominently displayed, which could improve through a more visible interface. The absence of color-coding for different types of visits also reduces the clarity in the schedule and could enhance organization. Searching for other HISP direct mail users and their addresses isn't as intuitive as expected. It would be beneficial if ModMed could support dot phrases similar to those in Epic, allowing for more efficient shorthand note-taking. The limited functionality of native phrases in EMA, and the inability to copy or utilize phrases from others, further restricts efficiency. Lastly, the transition to using ModMed was made difficult by the lack of adequate time with experts. The promised expert guidance was insufficient, making the setup process more challenging than necessary. Review collected by and hosted on G2.com.

I appreciate how ModMed has significantly shortened the time our providers spend creating and documenting clinical notes, which streamlines our day-to-day operations and enhances efficiency. Additionally, it has reduced the time our front desk staff spends on indexing faxes and alleviated scheduling complications, making our administrative processes smoother and more manageable. I find the MIPS advising feature within ModMed's EMA incredibly valuable, as it allows our practice to successfully report with a positive adjustment, which justifies the investment by demonstrating a meaningful return. Being able to report MIPS directly from the Firm Admin enhances our overall reporting processes, making them more straightforward and less time-consuming. These aspects of ModMed contribute greatly to improved operational efficiency and positive financial outcomes for our practice. Review collected by and hosted on G2.com.

I find the orders workflow and referral management integration within ModMed to be areas that could use improvement. Additionally, the initial setup was quite extensive and demanding, particularly in building our clinical and front desk workflows, which was a significant undertaking. It would have been beneficial if the trainers had a better knowledge of MIPS to make the setup process smoother. Review collected by and hosted on G2.com.

I really appreciate the relevant updates within ModMed’s practice management system, which significantly enhance our day-to-day functions. These updates help streamline our efficiency issues and improve workflow, operational tasks, and reporting, making the software an invaluable asset to our dermatology practice. I also find Klara to be an excellent integration with ModMed, contributing positively to the overall user experience. The shift to ModMed has been particularly beneficial for reporting, which was one of the main reasons we switched from NexTech. Despite the initial setup challenges, which were not easy, the long-term benefits significantly outweigh the initial hurdles, thus proving the transition worthwhile. Review collected by and hosted on G2.com.

I find the initial setup of ModMed challenging. Although it proves to be beneficial in the long run, the process is not easy, which can be daunting for new users. Additionally, I believe there is room for improvement in the availability of live chat support, which could greatly enhance the user support experience. Review collected by and hosted on G2.com.

I really appreciate how ModMed learns what I do and allows me to repeat those actions, which enhances my efficiency and suits my working style. Additionally, I appreciate the exam documentation by exception feature, which streamlines the process by focusing only on the deviations from the norm, saving me time and reducing redundant work. I also like that it is easy for new hires to learn, which reduces training time and helps them integrate quickly into the workflow. Furthermore, the ability to use ModMed on an iPad adds a level of convenience and mobility that I find valuable for my practice. Review collected by and hosted on G2.com.

I find the overall customer service to be weak. We often lack an identified support person, and when I report issues, it feels like the problem is always seen as something I'm causing, even when it's a bug report. The sales experience was particularly frustrating; we were misled by the sales team when adopting the practice management feature. This left me considering never doing business with ModMed again. Additionally, the practice management feature of ModMed is a disappointment, as it does not seem to be leveraging the technology effectively. It feels about 15 years behind in technology and does not harness the power of modern computers. The initial setup was also problematic; we were promised that all payor information would be transferred, but ModMed failed to do so. Review collected by and hosted on G2.com.

I appreciate ModMed for its ability to consolidate everything I need into one space, including EMR, patient engagement, and billing. This integration makes my work in dermatology practice much more efficient by streamlining patient flow and improving efficacy. Switching to ModMed allowed our entire team to operate on one cohesive system, as we shifted from using separate platforms for different tasks to solely using ModMed for EMR, billing, and scheduling. Initially, we weren't using ModMed for all functionalities, but once we did, it brought a level of cohesiveness to our operations. Additionally, setting up ModMed for our practice was very easy, enhancing our transition process. I'm highly satisfied with ModMed and would definitely recommend it to others; in fact, I would rate my likelihood of recommending it as a 10 out of 10. Review collected by and hosted on G2.com.

I find the current capabilities of Klara within ModMed lacking, particularly in the area of appointment confirmations. We need the ability to make calls, send voicemails, and use emails for these confirmations to ensure effective communication with our patients. Review collected by and hosted on G2.com.

I genuinely appreciate ModMed's ability to automate different aspects of our dermatology clinic's workflow. This feature optimizes our efficiency and allows us to focus on patient care rather than on repetitive administrative tasks. I also value the robust support network that ModMed provides; the availability of multiple people ready to help ensures that any issues we face can be quickly addressed, which greatly enhances our overall experience with the software. Additionally, the text reminder functionality is particularly beneficial, as it helps ensure that our patients receive timely reminders about their appointments. This feature has significantly reduced missed appointments and helps us maintain a smooth operation within our clinic. Review collected by and hosted on G2.com.

I find that the products often don't live up to the quality they promise. Whenever new features or products are released, they tend to over-promise and under-deliver. It would be more helpful if there was transparency about the current status and limitations of new functionalities, acknowledging that not everything new will be perfect out of the gate. Review collected by and hosted on G2.com.

I find ModMed to be incredibly user-friendly, which is essential for my work in dermatology practice. Having spent 19 years in healthcare, I can confidently say it's the easiest program to learn and use, which greatly impacts my workflow. The ease of learning and using ModMed not only saves time but also reduces the stress associated with complicated software systems. I also appreciate the support provided by Brandy, who is always there to help with any billing questions, demonstrating a strong customer support experience. This combination of a user-friendly interface and reliable support enhances my daily operations significantly and contributes to a seamless work environment. Additionally, the ease of initial setup was a breeze, making it even more convenient to get started with ModMed. I am extremely satisfied with the service, and on a scale from 1 to 10, I would recommend ModMed with a strong rating of 10. Review collected by and hosted on G2.com.

I wish the insurance verification process within ModMed was more comprehensive and could verify all insurances effectively. Additionally, I think it would be beneficial if the system could automatically update when new information from insurance carriers is available. Review collected by and hosted on G2.com.

I find ModMed incredibly useful for its intuitive and user-friendly interface, which greatly facilitates my work in a dermatology practice. One of the standout features for me is the efficient insurance verification process, which seamlessly verifies benefits and streamlines administrative tasks. This efficiency not only saves time but also reduces potential errors, enhancing the overall workflow. Additionally, I appreciate the ease of creating patient charts, which simplifies documentation and record-keeping. Compared to previous software, the setup process for ModMed was significantly smoother, instilling confidence in its use right from the start. The overall usability and functionality of ModMed have notably improved our practice's operational efficiency, making it a highly recommended tool for my colleagues. Review collected by and hosted on G2.com.

I feel that ModMed could significantly improve the note-taking area. It's important for me to document in the patients' chart in a way that captures the date and the identity of the person making the notes, so others can easily follow and understand the documentation trail. This feature is crucial for effective team collaboration and continuity in patient care. Review collected by and hosted on G2.com.

I find ModMed remarkably user-friendly, facilitating an easy transition for both me and my team. Its design, allowing seamless navigation between Practice Management and Clinic sides, is particularly beneficial for our workflow. The efficiency of the eye log feature, which aids in reviewing past data and comparing images within the image management system, stands out as a strong point. These functionalities simplify complex processes like maintaining patient records and ensure a smooth operational flow within the clinic. Overall, the ease of use is a significant advantage, making it a tool that I feel confident recommending with a high rating of 9 out of 10. Review collected by and hosted on G2.com.

I experience frequent 504 errors, which disrupt the workflow and can cause frustration. Additionally, better communication is needed between the Practice Management (PM) and office flow sides to enhance overall functionality. Furthermore, while I use ModMed with other tools like Phressia, the integration between them could be improved for a more seamless experience. Review collected by and hosted on G2.com.

I love the flow screens and the customization options available in ModMed, which significantly enhance our clinic's workflow, especially for our doctors. The ability for all doctors to see different templates specific to their specialties and set appointment time lengths offers a tailored experience that increases efficiency in handling patient flow. The process of checking patients in and moving them seamlessly through the system to the doctor and optical is notably efficient. Additionally, the system facilitates the faxing of patient clinic reports to primary care physicians effortlessly. The initial setup of ModMed was easy to grasp due to the good instructions provided, making the transition smooth for my team. Review collected by and hosted on G2.com.

I find it challenging that ModMed does not automatically assign tasks when faxes from outside referrals are received. Additionally, the integration with Phreesia isn't as efficient as I would like during the check-in process. Review collected by and hosted on G2.com.