Procare Solutions Reviews & Product Details

At CCDP, we appreciate how Procare streamlines the complex demands of multi-site child care management. The platform makes it easy to track attendance, manage tuition, and communicate with families—all in one place. What we like most is how Procare helps us stay compliant while saving time. The reporting tools are clear and customizable, which is essential for audits and subsidy documentation. Staff find the interface intuitive, and families love the mobile access. It’s a system that supports both operational excellence and meaningful connection. Review collected by and hosted on G2.com.

While Procare offers strong tools for operations and family engagement, its limited integration with academic platforms like Creative Curriculum has been a challenge for us. As a multi-site program, we rely on Creative Curriculum for lesson planning, assessment, and documentation. The lack of seamless data sharing between Procare and our academic system means staff often have to duplicate entries or toggle between platforms, which can be time-consuming and prone to error. We’d love to see future enhancements that support smoother integration with widely used early childhood education tools. Review collected by and hosted on G2.com.

When Procare is actually working correctly — which is almost never these days — it truly makes running our center so much easier. The system itself is very user-friendly and capable of handling everything from attendance and daily reports to billing and parent communication all in one place. The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly. Unfortunately, those moments have become rare, and it’s frustrating that such a great system isn’t reliable anymore. Review collected by and hosted on G2.com.

As a long-time Procare user, it’s been really disappointing to see how unreliable the system has become. Lately, it feels like it’s down more often than it’s working. When problems come up, they can’t be fixed without calling support, and the hold times are outrageous — anywhere from 45 minutes to over two hours with no call-back option. Even after reaching someone, most issues can’t be resolved right away, and you’re left waiting days or even a week for help. For a system that runs our entire center, that’s unacceptable. The lack of reliability and customer care is truly discouraging. Review collected by and hosted on G2.com.

We like the family engagement app and that is able wot work together with the Procare Desktop version. We use this for payroll, children and family data. Review collected by and hosted on G2.com.

I wish they had more employees in customer support. If tucker the chat bot is not able to help me then I have to call and wait on hold. I was on hold last week for over 2 1/2 hours and I was caller number 20. Review collected by and hosted on G2.com.

We use ProCare daily. It is easy to use, user friendly for both staff and parents. When signing up, ProCare the implementation was so great on helping us get all set up and running. We love ProCare for many reasons. First, the price is great, especially for smaller schools. There are a lot of features such as messaging parents, sending notes, sending ouch reports, letting parents know their child's mood, how the student ate/naps/ diaper changes, and much more! Review collected by and hosted on G2.com.

I do wish something would automatically be applied such as late fees on tuition. We do increase tuition annually, and the way we have to change the tuition is a lot of steps and some extra work. There are occasionally bugs, which makes it harder for sign-in/out and messaging. Review collected by and hosted on G2.com.

I appreciate that Procare Solutions is an all-in-one solution, allowing us to replace multiple systems that were previously needed for different functionalities. It consolidates features that were once spread across three distinct systems, handling billing, registration, and parent communications all in one platform. This integration provides the convenience of having one central login, significantly streamlining our daily operations. It also facilitates mass communication with staff and efficiently manages our child care center by tracking staff hours, which aids in better workforce management. Review collected by and hosted on G2.com.

Procare Solutions is still very buggy, with features and functionalities that don't work as expected, causing regular disruptions. The support is subpar, with problems often remaining unsolved or taking months to address. As a Canadian school, we find our needs unmet, especially concerning tax-related features, forcing us to handle these matters manually. Additionally, the lack of integrations with other tools or software limits our ability to connect Procare Solutions with our existing systems. Review collected by and hosted on G2.com.

It is difficult to choose the "best" from so many valuable aspects. For our families, the communication, both verbal and visual, may be the most important. But, the platform helps me, the director manage almost every aspect of the record keeping, communication, financial and business needs. Review collected by and hosted on G2.com.

There is truly no downside, other than perhaps the use of online credit/debit card payments from our families, which is totally optional. Instead, we use online checking account payments and the fee is minimal- almost all of our parents use it and we are able to cover the fee. Review collected by and hosted on G2.com.

I like that Procare brings everything together in one place attendance, billing, parent communication, and reporting. It saves me time, keeps our center more organized, and makes it easier to focus on the children instead of paperwork. The system is also very user-friendly, and their support team is quick to respond when we need help. Review collected by and hosted on G2.com.

I wish the online version offered more flexibility for account management. For example, it would be helpful to have better options to write off or charge off parent accounts directly, instead of relying on workarounds. I’d also like the ability to update which bank account tuition payments go to without having to contact the backend team, since that process can take 48 hours or more. Review collected by and hosted on G2.com.

The ability to use the software as come fairly easy to all ages of our staff and parents. its very user friendly, simplistic and straight forward as to the information your looking to post as well as the information as a parent you may want to see. Review collected by and hosted on G2.com.

I wish we had the ability to post photos in to messages to parents. This would be helpful to tell the story when sending messages.

On that note the uploading of pictures in the incident report area seem to run slow, which isn't idea when your notifying parents of an injury.

At the end of the school year we aren't able to extrapolate photos by child, year or class. This would be helpful when creating class yearbooks, graduation slide shows etc. Review collected by and hosted on G2.com.

I like that it is easy to select activities for children to share with parents and guardians. Parents are easily able to send messages to the classroom as well to let teachers know if they will be late or if their child will not be in attendance that day. As a parent, I enjoy getting the email summary at the end of each day. Review collected by and hosted on G2.com.

We have had a number of issues with connectivity. It's not a constant issue but does happen on occasion. As a teacher, I would prefer if there were a few more options when it comes to adding bathroom activities. It defaults to diaper and as a mixed classroom, I would like to be able to set some children to default to potty over diaper. It doesn't appear that the push notifications work well on Android as I have never gotten them for my child or my classroom on my phone but my child's notifications come through in the classroom iPad. Review collected by and hosted on G2.com.

I love the ease of parent and teacher communication that Procare offers. And now they have added two new features: Private messaging for families that are split and direct communication to the office. I love that the authorized to pick-up information is easy to access.

When I have an issue or a question, I find the customer support is easily accessed. I can use the help button to look for an article to find an answer to my question or a solution to the problem. If I cannot find the answer through the help button, I can try the customer chat or call. There are many videos of solutions on YouTube, too. Review collected by and hosted on G2.com.

I don't like that I don't have a record of emails that are sent out using the Procare app. The email will go out to a family using my outlook email address, but it is not listed on my sent emails.

I also don't like when the app is off line and won't work. We have had to come up with a back-up plan when Procare is not working.

I also would like more features in the newsletter app. I would like additional choices of background. More options of layouts. Layouts that can be adjusted. Review collected by and hosted on G2.com.