--- title: Freshworks Customer Service Suite Reviews meta\_title: 'Freshworks Customer Service Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Freshworks Customer Service Suite works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 7 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Freshworks Customer Service Suite Reviews & Product Details Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI. * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshworks Customer Service Suite Community](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/discuss) Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/competitors/alternatives) ## User Insights Average based on 7 real user reviews. [Log in to unlock pricing and user insights](/login) ## Freshworks Customer Service Suite Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google My Business ](https://www.g2.com/products/google-my-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Revenue Hub ](https://www.g2.com/products/revenue-hub/reviews) Show More ![Arun K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun K.") AK Arun K. Quality Analyst Small-Business (50 or fewer emp.) 2/20/2026 "Secure Ticket Tracking and Real-Time Customer Chat" 5/5 What do you like best about Freshworks Customer Service Suite? Handling customer queries as tickets makes it easier to track and manage them, and I’m able to keep the details secure. The chat interface is also really helpful for maintaining a real-time connection with customers. Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? I’m not able to connect integrations with third-party vendors. Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? It helps me handle customer queries through tickets and a chatbot interface. I can manage multiple service tickets and chatbots within a single product, and connect third-party products to make agent productivity easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abhoy T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhoy T.") AT Abhoy T. Customer Success Manager Small-Business (50 or fewer emp.) 1/15/2026 "Easy Customer Response Tools" 3.5/5 What do you like best about Freshworks Customer Service Suite? The ease of using tools to respond to customers Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? customer support response quality could be better Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? It gives a unified inbox or a ticketing system that brings all customer messages into one place. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![Mr. Anand C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mr. Anand C.") MC Mr. Anand C. Officer Mid-Market (51-1000 emp.) 9/16/2025 "Use it for Escalation and support" 3.5/5 What do you like best about Freshworks Customer Service Suite? They have nice chat support service and they make platform user friendly. Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? Lack of multitasking if you are using it for multiple business Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? They are helpful with tracking tickets and helping customers is easy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![versha r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "versha r.") VR versha r. Assistant Manager - Inside Sales Enterprise (\> 1000 emp.) 11/21/2024 "Review Freshworks CRM" 3.5/5 What do you like best about Freshworks Customer Service Suite? Well freshwork is providing with the software according to our needs to manage our internal lead management system. Helps in easy integration of email id with the freshwork account. We can maps contact details also. There are many features which helps in daily record making. The dashboards of freshwork is quite interesting. we can have all the data in a glance. Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? It needs to work on some of their features by making the user experience smooth. Needs to do their integration of fiels in less work flows. Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? I am user of Freshwork, using in my daily need for lead generation & mapping all the details. It is benefiting by recording all my data & giving me the specilised reports on weekly or monthly basis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/22/2025 "Efficient CRM for handling leads and for marketing campaigns, but the support tends to quite slow." 3.5/5 What do you like best about Freshworks Customer Service Suite? The software is incredibly easy to use. We were able to get up and running with the CRM in just two days. Overall, it’s a reliable and effective CRM tool. Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? The integration with WhatsApp and other software relies on third-party tools, as there’s no built-in support, making it a frustrating and time-intensive process. While their support team can be reached via email or phone during business hours, resolving issues often involves lengthy back-and-forth communication. Each concern is assigned to a different representative, requiring separate meetings for every problem, which adds to the inefficiency and frustration. Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 1/24/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Prerak J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prerak J.") PJ Prerak J. Associate team lead Education Management Small-Business (50 or fewer emp.) 11/18/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to use" 5/5 What do you like best about Freshworks Customer Service Suite? it is easy to understand and navigate through the platform Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? Custom report creations is little tricky. Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? It helped me in solving the client queries handling, and to keep the KPI's in place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pooja S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja S.") PS Pooja S. Senior Consultant on behalf of LinkedIn Small-Business (50 or fewer emp.) 3/22/2024 "Freshworks" 3/5 What do you like best about Freshworks Customer Service Suite? the tool was simple, not too many fields/custamization Review collected by and hosted on G2.com. What do you dislike about Freshworks Customer Service Suite? not easy to upload leads, had to convert the sheet in CSV Review collected by and hosted on G2.com. What problems is Freshworks Customer Service Suite solving and how is that benefiting you? To call the leads, listening the recording to emprovize, the lead data Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/freshworks-freshworks-customer-service-suite/pricing) ## Work at Freshworks? 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