Jobber Reviews & Product Details

I love the customization and the support from Jobber. It allows me to personalize my company, which gives my clients a better perception of my business and how it appears online. The setup was very easy, especially with the support team helping to set me up and get familiar with the features. This made the whole process smoother and more beneficial for me. Review collected by and hosted on G2.com.

I think it's lacking invoice templates. We shouldn’t have to create a quote to utilize templates when it’s so common to schedule a job and invoice for it. I think we should have the ability to select templates when at the invoicing stage. Also the ability to add events to the schedule on the mobile app. I know it’s available on desktop version but I think it would be much better especially when closing off dates on the schedule for events, holidays, etc. Review collected by and hosted on G2.com.

As a veteran in the Pool & Spa industry who has managed $26M+ in annual revenue, I don't have time for manual follow-ups. Jobber’s 'On My Way' automated texting and the Client Hub are game-changers. It allows my business, Pool Scholars, to maintain a high-frequency, professional image. The ability to send a virtual diagnostic quote ($49 'Scholar Series') and have a client approve it instantly keeps my cash flow moving while I’m in the field. Review collected by and hosted on G2.com.

The transition between tiers (Core to Connect) is a significant jump in price for a bootstrapping business, but the ROI on the automation features usually justifies the cost if you are focused on scaling. Unfortunately, the cost may be too much to absorb for some businesses. Review collected by and hosted on G2.com.

I find Jobber really easy to use for scheduling, inputting clients, and providing quotes. It makes following along with a quote, a request, or a job super easy. Invoicing with Jobber is straightforward and efficient. The dashboard is amazing; it really helps with scheduling people, rescheduling, and managing opportunities without losing them. The mobile side of Jobber is user-friendly for technicians in the field—it's simple to navigate, send 'on my way' messages, and get directions. Completing jobs, invoicing, and getting paid is seamless. The system notifies us in real time in the office about field operations. I also love the marketing aspect of Jobber, particularly the email feature that gets a great response. The ability to schedule, reschedule, assign, and unassign tasks is something I really like. Jobber facilitates a smooth flow from setting appointments to completing jobs and getting paid, which is very beneficial. Jobber's customer service is excellent. The features that come without extra cost are a big plus. We were able to set up quickly, being up and running within two days, which was amazing. Review collected by and hosted on G2.com.

I think Jobber has improved quite a bit from when we started using it a few years ago. Right now, the next step for Jobber would be to really fine-tune their service and maintenance agreements. There's a process for creating a recurring job, but we need that to be more specific to service and maintenance agreements because that's important for home services. It would also help to identify every home service customer with maybe a little badge or something when we're looking them up or trying to schedule, so we don't miss their planned appointments. And then mistakenly tell them we're billing them or send them an invoice when they're on the natural plan. Review collected by and hosted on G2.com.

I think the general simplicity of the systems and workflows. From getting the request form set up on my website to the automatic client creations when they make a request, ( I don't use the schedule appointment that often as we are small) then the quote, acceptance & scheduling.

It all works together well Review collected by and hosted on G2.com.

Biggest overall dislike:

- ROUTING - we do snow and I just want to make routes for my employees to check off, same route every time + a master. Don't want it optimized just same thing every time so I don't have to do it manually and give it to them out of order every day (because its a surprise storm at 1am and putting it in order takes forever for multiple routes) They check it off (which creates a completed visit) and thats it. (or something like that)

- Would really like more insight into budgeting & estimating like competitors

- More in depth job costing

Day to day

- bulk deleting visits from a day

- creating quick visits in the app without clicking through so much Review collected by and hosted on G2.com.

The mobile app itself is well built and generally functions smoothly for day-to-day use in the field.

The Client Hub is also a strong feature, especially for recurring clients with multiple properties. It provides a centralized, organized view that works well for ongoing service relationships. Review collected by and hosted on G2.com.

Jobber is an overengineered platform that still lacks basic functionality a service business actually needs. For example, confirmation emails cannot include a clear list of services being provided for a specific visit, something that should be standard in any field service software.

Several integrations also fall short in critical ways. The Thumbtack integration does not pass job costs through, making accurate job costing and reporting difficult and defeating the purpose of the integration.

Expense tracking is another issue. Instead of being a core function, it’s locked behind a higher-tier plan that is both expensive and unnecessarily complex for what should be a straightforward feature.

Customer support has been consistently unhelpful, coming across as patronizing rather than solution-oriented. The sales process was equally disappointing, with features represented in a way that did not align with the actual product once implemented.

Overall, Jobber prioritizes polish over practicality and does not deliver the operational basics many service businesses rely on. Review collected by and hosted on G2.com.

Jobber keeps my entire workflow organized in one place. Scheduling, quoting, invoicing, and client communication all run smoothly without extra steps or confusion. Review collected by and hosted on G2.com.

The mobile app is good, but occasionally feels slower than expected when switching between jobs or uploading photos. And not being able to see my job cost and margin from app Review collected by and hosted on G2.com.

I use Jobber for a variety of things for my business. It helps me streamline my workflow and provides me with a dedicated schedule, making it easier to access client information about multiple properties and their units. One of my favorite features of Jobber is the quoting system, which allows me to have bundles within quotes, making it easy for clients to see what is offered for each job and select items that fit within their budget. This is a huge help in selling work to clients. My clients have mentioned how easy it is to pay their invoices via the online portal. I've also found Jobber's marketing suite very helpful in getting positive reviews for my business listing on Google. Additionally, the initial setup of Jobber was 100% seamless. It was plug and play, making it easy. I started my business with Jobber and I don’t see ever not using them Review collected by and hosted on G2.com.

One thing that I think could be improved is working with more software companies that will allow them to integrate more seamlessly with Jobber. Review collected by and hosted on G2.com.

I own and operate Odds & Ends Handyman Service, and Jobber has saved me a significant amount of time doing paperwork—about 40 hours a month. It not only saves time but also improves accuracy with calculations, invoicing, and payments. I also appreciate the digital notifications that Jobber sends to my customers, keeping them informed about their jobs. The client hub is another feature I find valuable, as it allows clients to log in and find answers to their questions themselves. The amount of time, and therefore money, it saves is what I like most. Furthermore, the support team is very helpful and knowledgeable about their product. Setting up was very easy; I was able to use it the same day I subscribed. Review collected by and hosted on G2.com.

I'd like to see AI estimating installed inside the software. Having the ability to use a copilot for AI estimating, where I can take a picture and have the AI come up with applicable content, takeoffs, and materials pricing, would make Jobber the complete package. Review collected by and hosted on G2.com.

I love how Jobber has transformed the way I run my business by organizing everything in one place. It makes my business feel organized, professional, and under control, giving me peace of mind. My clients trust us more, and my team is clearer on expectations, allowing me to focus on growing the business instead of putting out fires. I appreciate the reminder texts, simple quote format, and how it seamlessly converts quotes to jobs, updates the calendar, and sends invoices directly to clients. The setup was extremely seamless, with great support from a mentor through Jobber, which was incredibly helpful. Review collected by and hosted on G2.com.

I would like an option to edit my invoices. It automatically prompts it I guess, the setting is automatically at net 15, and I would like it to be upon receipt. Review collected by and hosted on G2.com.

Drag-and-drop calendar changes save me hours every week. I can assign tasks to crew members in just a couple of clicks, and being able to view schedules by team member, day, or week makes it much easier to balance workloads and avoid overbooking. Clients also appreciate the automated appointment reminders, which help cut down on no-shows and reduce last-minute confusion. Review collected by and hosted on G2.com.

I’m not a fan of the fact that I can’t add a subtotal when creating an invoice. We have a specific invoicing process we need to follow, and not having that option makes it harder to stay consistent.

I also wish that when editing Jobs, there was an option to change the category to an event, task, request, etc. It would make organizing and updating work much more efficient. Review collected by and hosted on G2.com.