Jobber Reviews & Product Details

Jobber has been a game-changer for YAD Cleaning Services! It has streamlined our scheduling, invoicing, and client management, saving us countless hours each week. With Jobber, we can easily keep track of recurring cleaning plans, communicate with clients efficiently, and ensure nothing falls through the cracks. It has truly helped us stay organized, grow our business, and provide a better experience for our clients. Highly recommend it to any cleaning service looking to simplify operations and improve customer satisfaction! Review collected by and hosted on G2.com.

While Jobber helps with basic scheduling and client management, there are some limitations. Clients on recurring plans cannot leave tips for technicians. Reports are incomplete, and to gather all the information needed for taxes, multiple reports must be run. Additionally, not all phone support staff are bilingual, which can make communication challenging at times. Review collected by and hosted on G2.com.

We have been using Jobber for the past five years for our Christmas Light business, and it has consistently helped us organize our business. It keeps track of all our clients, leads, quotes, jobs, and invoices in one convenient place. Having detailed profiles for each client, along with their specific job histories, has been a lifesaver on more than one occasion. The ability to invoice our clients easily has really streamlined our operations. We have also set up templates and automated responses, which make communicating with our clients much simpler. This year, we even tried the campaign feature, and it was excellent. Review collected by and hosted on G2.com.

The main suggestion I have is to offer the ability to switch between different email templates for various clients. This would make it easier to tailor communications to each client's needs. Review collected by and hosted on G2.com.

What I like best about Jobber is how seamlessly it keeps our entire operation organized. From scheduling to invoicing to client communication, everything flows in one place. It saves our team time, reduces errors, and makes our customer experience feel polished and professional. Review collected by and hosted on G2.com.

The recent change to the payment screen has made the workflow feel less intuitive than before. The previous layout was faster and easier to navigate during busy days, especially when processing multiple payments back-to-back. The new version requires more clicks and feels a bit less streamlined for office staff who rely on speed and simplicity. I’d love to see some of the former usability brought back or more customization options added. Review collected by and hosted on G2.com.

Jobber provides a lot for connectivity for our team that is always on the go. And with the ability to view notes from previous jobs, it allows us to go back to when certain systems were installed to find information that is pertinent to the service call our team may be on. Things like installer codes, where devices are located, why a customer wanted a device in a specific spot, etc. I also love that when the schedule updates, it automatically sends a push notification to the technician, and we can redirect them to where they are needed. The scheduling is also extremely easy to use, with the ability to define jobs, tasks, or requests as needed. Their marketing suite also comes with an expansive set of tools, which have allowed us to reach out to customers who didn't even know they needed a service call.

Both the app and the desktop application are extremely user friendly, for every generation that works with us. Whether we need to collect payment on site, bill from our office, or create a quote on the fly, the ease of use really shines when out in the field. Review collected by and hosted on G2.com.

Our biggest gripe is the speed. Infrequently, both the app and the desktop have slow down issues that require a reboot of the system using the app. It can make using the app especially frustrating, as one can be in the middle of writing a note or creating a quote for a customer. Review collected by and hosted on G2.com.

There are a handful of things I like about Jobber. Some of them include:

- Built-in request form

- Schedule

- Pipeline/Workflow (Request, bid appointment, estimate, job)

- Integrations

- You listen to what your users are suggesting to improve the platform.

- The fact that you are open to feedback.

- Estimate templates

- New features are constantly being added

- User-friendly

- Overall design/layout is easy to navigate

- The value - Jobber may not have everything we need, but the price point is amazing. Review collected by and hosted on G2.com.

1. Jobber doesn't offer all the reports and metrics my company requires. We have built out reporting using Smartsheet. For example, metrics for lead tracking, job progress (% complete, based on MH budget), revenue forecast, team metrics, and more.

2. Communication - I wish you could tag other users in the notes section, or that there was a built-in internal messaging section. I would also love to see an email integration. Currently, we copy and paste all email correspondents in the note section.

3. Tracking expenses - I would love to see a "cost inbox" feature, so invoices/bills from vendors could flow directly into Jobber, and then you select what job the expense goes to. I have seen and used this feature on other CRMs.

4. Multiple Invoices - We have a project that has been going on for 5 years now. We send an invoice twice a month. I would love to see a feature that, when an invoice is generated, it only pulls expenses that have not been invoiced. We are currently using Smartsheet to keep track of this.

5. More automations - We have jobs that sell 6-8 months in advance. I would like for there to be an automation to send out a "What you can expect" after a deposit is received, and then check in emails/reminders. Review collected by and hosted on G2.com.

I like the scheduling tool and CRM portion of the software. Review collected by and hosted on G2.com.

Linking between QuickBooks and Jobber can have some issues.

Estimating - I would like it to be segments where we could only show totals of items we are proposing without showing prices of single items.

Sample:

Front Landscape Installation - $860.00 (total)

- Clean Up

- 3 Shrubs

- 5 Compost

- Delivery

Back Landscape Installation - $970.00 (total)

- Clean Up

- 4 Trees

- 5 Compost

- Delivery

Grand Total 1,830

Service Area Measuring - We would love to be able to measure inside quotes and add our rates to overpopulate in the proposal. Measure square footage of the lawn and beds to be able to easily propose the lawn fertilization, bed fertilization, mulch etc.

Sample: https://organolawn.com/measure-your-lawn/

Budgeting - It would also be great if you could help companies create company budgets to understand how much to charge

Sample: https://granum.com/lmn/ Review collected by and hosted on G2.com.

I find Jobber to be an exceptional app, especially suited for small to medium-sized home businesses seeking an all-in-one solution. The strength of its mobile app stands out, allowing my staff to stay organized by viewing their schedules, clocking in, following checklists, and completing tasks without needing to call the office. This feature truly enhances efficiency and communication. I also appreciate the smart automations Jobber offers, which significantly help in automating repetitive tasks and supporting online booking with automated appointment reminders. The client portal's capability to send 'on my way' texts creates a seamless client interaction experience. Additionally, Jobber's integration with QuickBooks Online and Xero is seamless, making it easy to manage job costing, time tracking, and expense tracking, with added built-in reports for monitoring revenue, outstanding invoices, and job profitability. This integration is critical for businesses to streamline estimating, scheduling, and invoicing efficiently. Moreover, their top-notch customer support is invaluable, ensuring any issues are handled promptly, which is crucial for smooth business operations. Review collected by and hosted on G2.com.

I find the cost and pricing structure of Jobber to be a downside, particularly as the business grows. Jobber doesn't offer a permanent free tier, and the paid plans start at a relatively high price point. Additionally, the pricing increases as you add more users and unlock essential features like automations. This can be quite limiting for business owners who are looking for more affordable or better-tiered solutions. Furthermore, the initial setup was somewhat involved, though I understand it has improved for new companies joining now. Review collected by and hosted on G2.com.

Jobber is easy to use, and the scheduling is easy to understand. Color coating jobs make figuring out where my teams are very simple. Customer service is very responsive and extremely helpful. I use Jobber on the daily for both of my companies, it was so easy to implement and intergrate Jobber into our company. Review collected by and hosted on G2.com.

I would like it if you could customize the emails more in Jobber, by having a signature already added or being able to add attachments to pre-made emails. Review collected by and hosted on G2.com.

I really appreciate how Jobber allows me to seamlessly create new customers, schedule work, and invoice all in one platform, which greatly simplifies my operations. This integration is particularly useful as it reduces the time and effort needed to manage different aspects of my HVAC business. I also like that Jobber works well with QuickBooks, providing smooth financial management and accounting, which is essential for maintaining organized and accurate business operations. Furthermore, I find the initial setup of Jobber was quite easy, which made getting started with the software a hassle-free experience. Review collected by and hosted on G2.com.

I am frustrated that Jobber's marketing campaigns feature is lacking and that it does not allow linking the texting feature to our phone number. Additionally, customers often complain that emails get blocked by spam blockers frequently. Review collected by and hosted on G2.com.

I find Jobber particularly helpful for invoicing and organizing clients in my landscaping business. These features are the most utilized in my workflow and have proven to be essential in managing and streamlining my tasks. The platform's capability to handle invoicing efficiently and organize client information is incredibly beneficial and aligns perfectly with my job requirements. Furthermore, the initial setup of Jobber was straightforward and user-friendly, making the transition to this software smooth and hassle-free. I appreciate how these features enhance my productivity, and the ease of use has made a significant positive impact on my business operations. Overall, Jobber has become an indispensable tool in my daily activities, and the effectiveness of its features stands out distinctly in my work process. Review collected by and hosted on G2.com.

Sometimes balances are hard to keep track of. Review collected by and hosted on G2.com.