--- title: PayPal Payments Reviews meta_title: 'PayPal Payments Reviews 2026: Details, Pricing, & Features | G2' meta_description: Over 500 authenticated user reviews for PayPal payment gateway. Find out from real users if PayPal is a trustworthy site, pricing for transactions, and merchant solutions features. aggregate_rating: rating_value: 4.4 review_count: 2880 scale: '5' date_modified: '2026-11-11' parent_category: name: Payment url: https://www.g2.com/categories/payment ---

PayPal Payments Reviews & Product Details

Pricing

Pricing provided by PayPal Payments.

On Website - Basic

$0

PayPal Payments Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is PayPal Payments, and what problem is it built to solve?

PayPal Payments is used to send and receive money, accept online payments, and support transactions between customers and businesses. Users rely on it particularly for online checkout and payments across borders.

What company sizes and industries is PayPal Payments the best fit for?

PayPal Payments has the strongest fit among positively rated users at small businesses, with mid-market and enterprise use represented as well. The most visible industries include technology, accounting, and marketing and advertising.
  • Small businesses: The largest company-size segment in the reviewer mix.
  • Mid-market: Also represented across several industries.
  • Enterprise: Positively rated use spans larger organizations too.

How long does it take to implement PayPal Payments across a team?

Implementation is most often reported as taking less than a day, though the timeline can stretch when account verification or more involved setup is needed.
Time to go live Relative frequency
Less than 1 day Most common
Less than 1 month Also reported
1–3 months Less common
3–6 months Occasional

What customer support options does PayPal Payments provide, and how do users find the overall support experience?

Support options include email/help desk, a knowledge base, and phone support. The support experience is mixed: users appreciate helpful assistance when they reach the right channel, while others find it difficult to reach a person or get timely resolution, especially for account holds and disputes.

What is the experience like for teams switching to PayPal Payments from another tool?

Switching to PayPal Payments has often been about making payments easier for customers and reducing friction in international transactions. Users describe moving from other payment processors and gateways—including Stripe, Payoneer, and Authorize.net—because PayPal felt easier to use or integrate, had broader customer recognition, or handled cross-border payments more conveniently. Some also cite security and reliability as reasons for the move, while cost is not a consistent advantage.

What tools and platforms does PayPal Payments integrate with, and how do these integrations help users get more value from the product?

PayPal Payments offers 56 integrations, including options for e-commerce, freelance platforms, and website services.
  • E-commerce and website platforms: Shopify, WooCommerce, WordPress.com, WordPress.org, Magento Open Source, and PrestaShop.
  • Freelance and work platforms: Upwork, Fiverr, Freelancer.com, and Outlier AI.
  • Domains and hosting: Namecheap and Spaceship.
These connections can make it easier to add payment options at checkout, collect payments through work platforms, and handle routine payments for online services without as much manual handoff.

What features or capabilities could make PayPal Payments even more useful?

Lower and clearer fees—particularly for international transactions and currency conversion—would make PayPal Payments more useful for businesses that process frequent or smaller payments. Other recurring improvement areas include clearer communication when payments are held and more flexible reporting for reconciliation.
  • Make fees easier to understand and reduce their impact: Users want clearer costs and lower charges for cross-border payments and currency conversion.
  • Improve account-review communication: More explanation of holds, limitations, and resolution steps could reduce uncertainty around access to funds.
  • Strengthen reporting and exports: More detailed, flexible transaction and payout records could simplify finance workflows.
  • Make support easier to reach: Faster access to a helpful representative could improve handling of urgent account and dispute issues.

Is PayPal Payments considered safe and secure for handling data?

PayPal Payments helps users avoid sharing card or bank details directly with each merchant, which can make online transactions feel more secure. Users also value the protection and fraud safeguards associated with payments. At the same time, account holds and limitations can affect access to funds, and some users find it difficult to get clear, timely help when a security review or dispute occurs.

PayPal Payments Reviews (2,880)

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Reviews

PayPal Payments Reviews (2,880)

View 7 Video Reviews
4.4
2,880 reviews

What do users say?

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Piyush V.
PV
Piyush V.
Junior Technology & Media Specialist
Information Technology and Services
Enterprise (> 1000 emp.)
"Security and Seamless Global Convenience with PayPal Payments"
4.5/5
What do you like best about PayPal Payments?

I like PayPal Payments best for its ironclad security and seamless global convenience. Financial details remain strictly hidden from sellers, while built-in Buyer and Seller Protection provides complete peace of mind. Combined with broad international acceptance, fast one-click checkouts, and effortless multi-currency conversions, it offers a reliable, frictionless payment experience worldwide. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

What I dislike most about PayPal Payments is its high transaction and currency conversion fees, especially for cross-border payments. Additionally, sudden account holds or account freezes can unexpectedly lock funds for extended periods without quick human support, causing significant friction for freelancers and small businesses relying on steady cash flow. Review collected by and hosted on G2.com.

Arjun V.
AV
Arjun V.
Software Intern
Small-Business (50 or fewer emp.)
"Easy, Secure International Payments with PayPal"
4.5/5
What do you like best about PayPal Payments?

The best thing I like about PayPal is how easy it makes payments. I can accept payments from international clients without the headache of dealing with currency exchange. Features like buyer and seller protection, international transactions, easy merchant integration, and convenient payment management make it much more than just a payment gateway. What I like most about PayPal Payments is its ease of use, secure payment processing, and straightforward transaction management. The interface is simple and user-friendly, so it’s easy to send and receive payments without unnecessary complications. I also appreciate the trust and reliability I associate with PayPal, along with its great support for international payments. Overall, it makes online transactions faster, smoother, and more convenient. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

One thing I dislike is the limited integration with local payment methods in certain countries. For instance, in India, stronger UPI support would make PayPal far more convenient for everyday transactions. I’d really like to see seamless UPI-based payments available alongside the existing international payment options. Also, the fees for international transactions, along with currency conversion charges, can feel relatively high. Review collected by and hosted on G2.com.

Md Sharik A.
MA
Md Sharik A.
Software Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
Originally submitted 10/30/2026
"Reliable for Payments and Currency Conversion"
4.5/5
What do you like best about PayPal Payments?

The biggest drawback for me is the cost of international transactions. PayPal’s cross-border fees can be quite high, and it often adds a currency conversion markup of around 3% to 4% above the mid-market exchange rate. On top of that, its strict automated fraud-prevention policies can sometimes trigger unexpected account freezes or transaction holds. When that happens, it’s frustrating to sort out—especially if customer support is slow to respond. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

My main concern with PayPal is its fee structure, which feels uncompetitive compared with alternatives like Stripe. Domestic processing rates are noticeably higher, and the steep currency conversion markups on cross-border transactions can significantly eat into overall profit margins. Review collected by and hosted on G2.com.

Mitansh R.
MR
Mitansh R.
Data Analyst
Enterprise (> 1000 emp.)
"Trusted, Easy-to-Use Payments with Fast Transfers and Quick Setup"
4/5
What do you like best about PayPal Payments?

What I like most about PayPal Payments is how trusted it is and how easy it is for just about anyone to use. Since customers around the world recognize the PayPal brand, they tend to feel safe when checking out, which can help cut down on abandoned shopping carts. Setup on a website only takes a few minutes, and it helps keep financial details private and secure. I also appreciate how quickly I can send transfers to vendors or split bills—often instantly—using only an email address. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

The biggest downside to PayPal, in my experience, is the high transaction fees and the risk of sudden account freezes. The percentage they take from each sale adds up fast, and it’s even more noticeable with international transactions where conversion rates also come into play. On top of that, customer service can be very difficult to reach when a dispute comes up. Their automated system also sometimes holds or freezes funds without much warning, which can seriously disrupt a small business’s cash flow. Review collected by and hosted on G2.com.

Mohd S.
MS
Mohd S.
Robotics Engineer
Small-Business (50 or fewer emp.)
"Smooth, Reliable Payments for Freelancers Receiving Overseas Clients"
4/5
What do you like best about PayPal Payments?

Honestly for me being as a Freelancer, PayPal Payments is very good to receive money from overseas and foreign clients. The process is very smooth and reliable, and it sends payments automatically to the bank account that is attached. Also it sends FIRA after the payments being transferred to bank. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

For me the most dislike feature about PayPal Payments is that it deducts its fees. It takes it's charges according to the country, sometimes it becomes very unusual for me as a small Freelancer, because clients doesn't pays huge amount, and the PayPal deducts, so left with small amount of my work. Review collected by and hosted on G2.com.

Vikram G.
VG
Vikram G.
Process Associate
Mid-Market (51-1000 emp.)
"Seamless Global Payments with Room for Improvement"
4.5/5
What do you like best about PayPal Payments?

PayPal Payments is loved for its global reach and instant checkout options. It makes international transfers effortless, protects buyers with secure encryption, and offers wide integration across online platforms. It provides peace of mind for buyers and sellers alike through smooth, fast transactions without constantly re-entering bank details. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

What frustrates me the most are the processing fees for international transactions and currency conversions, which can quickly add up. Additionally, account holds or unexpected security delays can be frustrating when dealing with urgent payouts or transactions, and customer support can sometimes feel slow or automated when resolving dispute issues. Review collected by and hosted on G2.com.

Sourav D.
SD
Sourav D.
Jr. Executive-IT
Information Technology and Services
Enterprise (> 1000 emp.)
"Unmatched Brand Trust and Effortless International Payments with PayPal"
4/5
What do you like best about PayPal Payments?

The universal brand trust is unmatched. Buyers instantly recognize the PayPal button at checkout, which gives them confidence and noticeably cuts our cart abandonment. Behind the scenes, accepting international payments and handling multi-currency conversion is completely painless without needing complex merchant setups. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

Transaction fees add up quickly, especially on cross-border payments where currency conversion markups sting. Their seller dispute resolution heavily favors buyers, making chargebacks stressful to fight. Plus, sudden account holds or rolling reserves without clear human support can create massive cash flow headaches for small businesses. Review collected by and hosted on G2.com.

Tara H.
TH
Tara H.
Finance and Administrative Officer
Small-Business (50 or fewer emp.)
"Reliable, Easy-to-Use Donations with PayPal Payments"
5/5
What do you like best about PayPal Payments?

I love that PayPal Payments allows another reliable, trusted, and safe way for donors to make their gift donations. It is easy to set up, easy to use, and never has any performance issues. The price is great. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

I have not found anything that I dislike about PayPal Payments. It works in the way in which we need and we never have any issues. The only thing that could use work is providing more data on the donor/payer. Review collected by and hosted on G2.com.

Anna H.
AH
Anna H.
HR Manager
Computer Software
Mid-Market (51-1000 emp.)
"A simpler way to handle one-off contractor payments"
4.5/5
What do you like best about PayPal Payments?

PayPal Payouts has been helpful for sending occasional payments without having to collect full banking details from every contractor. We can send batch payments using an email address, phone number, or PayPal ID, then review transactions in the dashboard and export the history afterward. For smaller HR workflows, that takes away a surprising amount of friction. In many cases, the email tied to a contractor’s PayPal account is enough, so sensitive banking information doesn’t need to pass between HR, managers, and Finance. As volume increases, the Payouts API makes the process more workable, since an approved payment list can be handed off to Finance without anyone retyping each amount manually. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

The main catch is that Payouts isn’t automatically available on every Business account. You have to request access, and your account must meet PayPal’s requirements. It’s worth confirming this early on, because it’s easy to build a payment workflow around the feature and only later find out that your account still isn’t enabled for it. Review collected by and hosted on G2.com.

Rahul K.
RK
Rahul K.
Software Engineer
Computer Software
Small-Business (50 or fewer emp.)
"Easy, Secure International Payments—But High Fees and Low Conversion"
3.5/5
What do you like best about PayPal Payments?

I like that PayPal Payments is a one-stop solution for sending and receiving international payments, so I don’t have to switch between platforms. I like the secure, easy payment process and that I can make payments without sharing my card or bank details directly with the seller. The simple interface makes it easy to use, and buyer protection, fast transactions, and secure payment methods help me save time and shop with greater confidence. I feel more at ease when making online payments. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

I find PayPal Payments’ conversion rate very low and its charges very high. The setup is easy, but it takes a little more time because of all the KYC verification. Review collected by and hosted on G2.com.

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Last activity 12 days ago

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Last activity 10 months ago

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Pricing Options

Pricing provided by PayPal Payments.

On Website - Basic

$0

On Website - Custom

$30

On Phone and In Store

$0
PayPal Payments Comparisons
PayPal Payments Features
Customization (Fields, Objects, and Layouts)
Accounting Software Integration
E-Commerce Software Integration
Instant Payment
Accepted Credit Cards and Debit Cards
ACH Payments and eCheck Processing
Payout Time
Manual Payment Entry
Data Tokenization
Two-Factor Authentication