When I Work Reviews & Product Details

I really like how 'When I Work' integrates pretty seamlessly with our payroll program, making the import of hours very simple. Their customer service is always really helpful and quick to respond when we have issues. We used to manually rekey all the hours, which took hours to complete everyone's timesheets, but now it takes maybe an hour for all our four companies. Review collected by and hosted on G2.com.

When importing timesheets into Gusto, certain errors pop up, but instead of showing all the errors at once, it only shows one at a time, so we can only fix them one at a time. It's very tedious. Also, it would be nice if the rate established in When I Work would transfer to Gusto when new positions are being created. Right now, when a position gets missed on the Gusto side, the import will create that position in Gusto but it defaults to paying $0/hr, which is dumb. Review collected by and hosted on G2.com.

What I like best about When I Work is how user-friendly and efficient it is for managing schedules and communication. It makes it easy for staff to view shifts, request time off, and swap shifts, which reduces confusion and saves time. The clear layout and real-time updates help keep everyone on the same page, allowing us to focus more on our work and less on scheduling logistics. Review collected by and hosted on G2.com.

What I dislike about When I Work is that it can feel limited when schedules change frequently or when more detailed notes are needed for specific shifts. Some features, like advanced reporting or customization, are not as intuitive and can take extra time to navigate. At times, notifications can also be overwhelming or easy to miss, which can cause small communication gaps if staff aren’t checking the app regularly. Review collected by and hosted on G2.com.

The program has significant employees scheduling procedures and this manages and adjusts shifts

The tool is mobile friendly and it allows users to access every detail through their mobile devices

The tool has robust alerts and notifications measures, which informs employees and managers about specific situations

The software ensures satisfying time tracking mechanisms, and this helps small companies to manage their staff Review collected by and hosted on G2.com.

The app lacks extra functionalities like advanced reporting and geolocation tracking

The program has limited payroll mechanisms, including the PTO accruals and others Review collected by and hosted on G2.com.

I love the flexibility When I Work provides, allowing our staff to update their schedules when needed. This is especially helpful because our staff is mostly students, and this feature allows them to work around their busy schedules without all of the manual work. Also, I found the initial setup of When I Work very easy; I just had to add my information, and the employees did the rest. Review collected by and hosted on G2.com.

I don't like that staff don't always receive the notifications from When I Work, either from the messenger or when the schedule is posted. It would be nice if there was a way to help with that. Texting employees when schedules are posted or when new messages are sent in the work chat would help them get all notifications. Review collected by and hosted on G2.com.

It has been useful to synchronize the employee scheduling of the staff. It is great to track the time and offers reminders that are easy to understand. We use When I Work frequently. Review collected by and hosted on G2.com.

When I work has been least helpful to log the information that we need from the staff with the data from clients. It also takes some time to change schedules with deliberate actions and not as swiftly. Review collected by and hosted on G2.com.

We appreciate the resaonable pricing, and the program is flexible enough to accommodate our needs since we can pause our subscription for episodic events. It functions well without requiring all members to be logged in, which is great because our staff can interact with the system via text. It offers visibility that we didn't have when using Excel or Stackby. The initial setup was relatively easy. Review collected by and hosted on G2.com.

The interface seems cramped, which might be unavoidable given all the information that needs to be displayed. Also, the platform is very noisy by default, sending more text notifications to users than we would prefer. Review collected by and hosted on G2.com.

I use When I Work for scheduling, timesheets, and payroll. It helps out when people miss clocking in or out because I can just go back and put their time in, and the same for lunch. The scheduling feature is valuable because I have 50 people to schedule. Overall, it's a great app, and the initial setup was very easy. Review collected by and hosted on G2.com.

I don't like how the break feature works because sometimes it doesn't allow my team to take a 15-minute break if it's not scheduled. It affects us since my team has to clock out for both 15 and 30-minute breaks. Review collected by and hosted on G2.com.

I like that When I Work is very simple to use and not very complicated like other scheduling platforms. It makes it easier to visualize other schedules, especially when it involves more than 50 coworkers. It's really convenient and easy to notice schedules in a way that’s not overwhelming. I also appreciate that setting up When I Work was easy, with no complicated features to deal with, making it good for someone just starting remote work. Plus, it helps a lot with visualizing work schedules. I find the built-in feature to give shift reminders very helpful, as I can set up reminders hours before my actual shift to anticipate my schedule. Review collected by and hosted on G2.com.

I think When I Work can be improved in terms of setting customizable features like customizing your own schedule with color-coded patterns and adding notes for personalization. Also, there are sometimes clash issues and the platform doesn't load on time. It would be helpful if they posted maintenance issues ahead of time so we can anticipate them. Review collected by and hosted on G2.com.

I love the ease at which I can monitor my staff. Super easy for me to add and move around shifts, create templates ( especially color coded ones so I can see with a glance), check in with those clocking in late or missing shifts, it's easy to use and intuitive for my needs Review collected by and hosted on G2.com.

Some of my employees have a hard time clocking in, esp those with an android Review collected by and hosted on G2.com.

I really appreciate how When I Work helps me stay organized and on top of my schedule. The reminder notifications are a big help, if I ever forget to clock in, it immediately alerts me so I won’t miss my shift. Once you get familiar with the system, it’s very easy to navigate. The shift copy and repeat functions make scheduling fast and effortless, saving a lot of time. I also find the attendance tracking feature useful since it allows me to double-check and verify attendance records with ease. Overall, it’s a dependable and efficient tool for managing work schedules. Review collected by and hosted on G2.com.

To be honest, there’s very little to dislike about When I Work. The platform performs so well that it’s hard to find another scheduling tool that matches its quality and ease of use. . Overall, it’s such a well-built system that I now use it for both of my companies, a clear sign of how effective and dependable it is. Review collected by and hosted on G2.com.