Open Dental Reviews & Product Details

Open Dental serves as a comprehensive Customer Relations Management tool, allowing you to handle all the essential tasks required of a Dental Virtual Assistant. While there may be a learning curve initially and it took me days to learn all the features of Open Dental; it becomes a significant asset for scheduling and managing appointments. The process is streamlined, and navigating the doctor's calendar is simple and intuitive. Additionally, the "Account" section is impressively detailed, displaying a complete history of patient activity across offices within the network, including useful communication logs. The "Family" tab is particularly valuable, as it offers quick access to information for family groups, which helps ensure effective communication, especially in cases with kids where you'll be speaking with the parents or guardians. I also find the "Past Appointments" feature very useful, as it highlights when patients are overdue for cleanings and recommends actions based on their history. Furthermore, I appreciate the texting function, which enables immediate communication with patients and allows me to review previous interactions within their accounts. I also enjoy how easy it is to set up using the web version, and the way it remembers my login makes accessing the system straightforward. Open Dental's integration with TeamCare further enhances its capabilities by connecting information and making scheduling and updates more efficient. Overall, I have rated Open Dental a 9 out of 10 and would recommend it, especially for its user-friendly setup and appealing features. Review collected by and hosted on G2.com.

In my experience, Open Dental tends to be quite laggy at first, which I suspect is related to managing a large number of clients and operating across several offices. This sluggish performance during the initial setup phase disrupts my workflow. I also find the Zoom feature frustrating, as it appears jagged and pixelated, and it doesn't fit my screen correctly. It would be much more convenient if it could automatically adjust to my screen resolution of 1920 by 1080p. On top of that, having to frequently clear the cache to troubleshoot and address lag issues is rather inconvenient. Review collected by and hosted on G2.com.

I use Open Dental for day-to-day operations and patient management. I like that it's easy to manage and offers great customizations, including list and reports options. Blockouts on the schedule are easy to copy and paste, which helps in creating a smooth consistent schedule for daily operations. The initial setup was very easy, and I'm so satisfied that I would give it a 10 out of 10 for recommending it to a friend or colleague. Review collected by and hosted on G2.com.

ledger Review collected by and hosted on G2.com.

If you enter percentages for each code in insurance info, it calculates copays correctly. Review collected by and hosted on G2.com.

Constant freezing, constantly being booted out. Logging in always seems to be an issue. Do NOT use if you are oral surgeon. This is more for general dentistry. We have multiple providers, multiple locations. They tell you everything you have is compatible, only to find out it's not and then they direct you to purchase all new equipment. We were trying to move to paperless and it's not possible without having to spend tens of thousands more. Scanning is an issue, taking x-rays is an issue. You have to tweek so many things within the system to get certain things done. Very time consuming. Migration was an issue. Review collected by and hosted on G2.com.

It was easy to read. Icons and tabs were nice and large! Review collected by and hosted on G2.com.

It was not very navigable without knowing exactly where to look for tabs, buttons, etc. Review collected by and hosted on G2.com.

OpenDental is easy to use and has many customized options for your practice needs. These options allow your team to work effectively and make treatment planning easy to do. Review collected by and hosted on G2.com.

If I were to pick a downside, it would be the time it takes to customize all the many features. Though in the end it is well worth the time and efforts to get the program set up! Review collected by and hosted on G2.com.

Most helpful is anyone even without a dental background, could click around and find it to be easy to use and understand. Review collected by and hosted on G2.com.

I wish notes and procedure codes were in 2 seperate although easy to access tabs. (like clear dent for example) Review collected by and hosted on G2.com.

Makes it easy to communicate with patients and keep up with information, records and account information! Review collected by and hosted on G2.com.

I honestly don't have any dislikes. We have yet to run into any issues that gave me the impression to dislike Open Dental. Review collected by and hosted on G2.com.

User Friendly, customer support is readily available. Review collected by and hosted on G2.com.

Updates are rocky, we always have to reset our reminders and confirmations. Review collected by and hosted on G2.com.

This platform is overall extremely easy to use and user-friendly, but by far the best thing about Open Dental is the customer service. If you ever need guidance on how to do anything in Open Dental there is an easy chat tool where you can reach a live representative who can walk you through absolutely anything. The text chat is best for me but if you prefer to talk to someone on a live phone call, you can also call and they will walk you through anything that you need. They are also able to screen share if you are still needing help. The customer service has always been fast, efficient, and friendly. 10 stars for that! Review collected by and hosted on G2.com.

There has not been much to dislike with Open Dental for me. Occasionally, I have ran into situations where, I wish it was like this or that instead but there are so many features available that are customizable. If you have anything that you dislike or want to change, simply reach out to the support team and they can usually help. Review collected by and hosted on G2.com.

Easy to use. Straightforward. Customer savvy Review collected by and hosted on G2.com.

The Account module is not user-friendly. I find it confusing to mark an account "collections" it must be done in the patient file Review collected by and hosted on G2.com.