Vestwell Reviews & Product Details

Vestwell's platform is attractive and relatively easy to navigate. The integration with our HRIS/payroll, Rippling, was relatively smooth, as well. Review collected by and hosted on G2.com.

We recently onboarded after the Guideline/Acrrue acquisition, and while that was relatively smooth and completed on-time, we've had some blips since then (in particular, one entire payroll contribution ACH was missed). Vestwell's customer support is basically nonexistent. I've sent multiple messages with literally not even a canned response. More recently I was dealing with a loan repayment and it took literally 29 days to get a reply on an ongoing thread. The pricing seems fair to the company, but it's difficult to find documentation that details the price (gotcha!) The fees to the employees is a bit much. Review collected by and hosted on G2.com.

Hi Tanvir,

I hope you are doing well.

Now that our transition from Guideline to Vestwell has been completed, I wanted to take a moment to personally thank you for all of your assistance throughout the process.

Working through a retirement plan transition can be overwhelming, but you made the experience incredibly smooth from start to finish. You were always responsive, patient, knowledgeable, and willing to go the extra mile to ensure every question was answered and every detail was taken care of. Your professionalism and commitment to providing exceptional service did not go unnoticed.

I truly feel fortunate that you were the representative assigned to assist us. It is rare to encounter someone who is not only highly competent but also genuinely invested in making sure their clients have a positive experience. You are a tremendous asset to Vestwell, and I sincerely hope your leadership recognizes the outstanding work you do.

Thank you again for making what could have been a stressful transition such a seamless one. It was a pleasure working with you, and I look forward to working with you again whenever the opportunity arises.

Wishing you continued success. Review collected by and hosted on G2.com.

Nothing—everything has been exceptional. Review collected by and hosted on G2.com.

As a small business, we have worked to be able to grow to place to where we could offer benefits. Vestwell (specifically Aemon Lin and Samantha Schueller) were absolutely incredible to work with through the onboarding process. Every question was answered and explained, and everything was handled so professionally. Review collected by and hosted on G2.com.

The integration part of things was a little bumpy, but between Aemon and Samantha, things were figured out. There was one associate that wasn't as helpful, but once we asked for help is when we got Samantha. Review collected by and hosted on G2.com.

Vestwell's interface UI/UX is very intuitive, clean design and easy to use. The navigation is very smooth. Review collected by and hosted on G2.com.

Vestwell’s integration, support, and onboarding did not go well for our organization. The integration was not fully completed, which caused multiple errors and led to several support tickets. Unfortunately, the support I received from several different Customer Success team members was subpar. They didn’t answer my questions, and the information they provided was often vague or inaccurate, which only created more confusion.

Eventually, I submitted another support ticket and was connected with Amanda C, who was AMAZING. She not only answered all of my questions, but also went above and beyond to fix the integration issues and remove unnecessary contribution runs by pay groups we didn’t need. Review collected by and hosted on G2.com.

It’s connected to my payroll provider (Rippling). Review collected by and hosted on G2.com.

They can’t seem to figure out how to handle the 401(k) match. Communication around changes has been poor, and the fees are higher than with my prior 401(k) provider. On top of that, the investment options aren’t very robust. Review collected by and hosted on G2.com.

I like that Vestwell is hassle-free and everything works smoothly, so I don't have to worry about it. It seems like a good set of products with no excessive costs. The setup was very easy, and I had no issues. Review collected by and hosted on G2.com.

It's okay for an employer 401(k) provider, but for everything else, it's probably a little bit limited in the available products you can purchase. Review collected by and hosted on G2.com.

The ease of integration, use, and overall layout of site Review collected by and hosted on G2.com.

So far nothing, we just transitioned to them, so I guess time will tell? Review collected by and hosted on G2.com.

Offered a big discount to try to get me to stay Review collected by and hosted on G2.com.

I followed their guidance and timelines, despite awful communication on the deadlines, to migrate off of their platform during an acquisition of my previous 401k provider, and they still didn't honor my request. This caused significant operational burden for us, and confusion from our employees. Review collected by and hosted on G2.com.

The web portal is easy to use and good Vestwell customer services. Review collected by and hosted on G2.com.

For new user, the term and condition is little complicated. Review collected by and hosted on G2.com.

It's simple, straightforward, and they've been able to answer any questions I've had. Review collected by and hosted on G2.com.

Don't love my paper statements. a) I don't want paper (I've opted into digital) and b) they look a little low brow. Review collected by and hosted on G2.com.