AxisCare Home Care Software Reviews & Product Details

I like being able to schedule for a client and still drill down into the number of clients assigned, including exactly who they are, by direct support worker. As a staff member, it’s very helpful to quickly see whether you’re overcommitted as a DSW. Review collected by and hosted on G2.com.

I don't care for the messaging system. It lacks in the versatility I need to communicate with workers, especially clients. We have no communication with clients thru Axis Care. The chatting is alright with a dsw, but the formal messaging lacks. Review collected by and hosted on G2.com.

What I like best about AxisCare is that it provides a comprehensive platform that streamlines nearly every aspect of home care operations in one place. The scheduling tools are user-friendly and help ensure appropriate caregiver-client matching while reducing administrative time. I also appreciate the real-time communication features, caregiver mobile app, EVV functionality, and reporting capabilities, which help improve compliance, operational efficiency, and quality of care. The software allows our team to manage client services, caregiver documentation, billing, payroll, and performance metrics effectively, giving leadership greater visibility into the business while supporting excellent client outcomes. Review collected by and hosted on G2.com.

One area where AxisCare could improve is the flexibility and customization of some reports and dashboards. While the system provides a significant amount of data, extracting specific information sometimes requires multiple steps or manual manipulation outside the platform. There can also be occasional limitations in workflow customization, particularly for organizations with unique operational processes. Additionally, some users may experience a learning curve when navigating advanced features, and certain updates can require additional staff training to ensure teams are utilizing new functionality effectively. Overall, these are relatively minor concerns compared to the value the platform provides. Review collected by and hosted on G2.com.

I like most the document part of AxisCare Home Care Software because after our caregiver's annual certification is uploaded, we can use the calendar to track when it will expire. This feature allows us to add tasks and receive notifications, which helps us avoid missing critical compliance information. It's easy for me to use. Review collected by and hosted on G2.com.

I can't think of any as of the moment... Review collected by and hosted on G2.com.

I really like that AxisCare Home Care Software integrates well with our other platforms, making it simple and easy to use. It's a huge plus that it's easy to train my admin staff on how to use it. The integration capabilities are great, especially with billing and claims for our VA and Medicaid clients. The initial setup was very easy and simple, with no difficulties, which made the transition smooth. Overall, it eases our processes, and I've found it to be a great solution for our needs. Review collected by and hosted on G2.com.

I DISLIKE NOTHING AT THE MOMENT Review collected by and hosted on G2.com.

AxisCare is easy to use, and when I do have questions, their help desk is excellent. They’re great at getting to the bottom of the issue and helping me get back to work quickly. I also appreciate that there’s no judgment if I’m asking about something I feel like I should already know. Review collected by and hosted on G2.com.

While I love the ability to make my own forms, sometimes that process is clunky. And if you don't get the Person Type set correctly from the start, there isn't a way to copy all of the work that you've done and you have to start over. Some of the reports aren't as intuitive or robust as I would want. Review collected by and hosted on G2.com.

I love that AxisCare Home Care Software keeps all the staff schedules organized and alerts me to scheduling conflicts, like when staff want to meet and greet a new client or fill in on a day someone requested off. I also like the alerts for staff documents that need updating or renewing, such as driver’s licenses, CPR and First Aid certifications, and car insurance. The app seemed user-friendly and easy to use, and the initial setup was very easy. Donna, our AxisCare manager, did a great job explaining and teaching our office staff what we needed to learn in the app. I feel the app works great. Review collected by and hosted on G2.com.

I feel that the chat could use a little improving of timing between staff. Review collected by and hosted on G2.com.

I use AxisCare Home Care Software for scheduling and managing client data. I’m grateful for the ability to keep large amounts of data about clients and caregivers in a very organized manner, and I find AxisCare to be intuitive and helpful. I appreciate the way it prompts possible options for scheduling, recommending people who might be a good fit for a particular client. I also like how responsive the AxisCare help team is to my suggestions for changes. We had a lot of great support during the transition to AxisCare, which made it a pretty good experience despite being a small business. I'm very grateful for the support team. Review collected by and hosted on G2.com.

I can't think of anything Review collected by and hosted on G2.com.

For the most part, I like how AxisCare Home Care Software helps identify missed visits, allowing us to reach out and solve these issues efficiently. The different colors used in the system are an eye-catcher and make it easier to keep track of things. AxisCare keeps a total count of visits, as well as missed ones, which provides plenty of time to roll over any missed visits to another day. The initial setup was very easy, and I learn something new daily. Overall, I would say AxisCare is the best. Review collected by and hosted on G2.com.

AxisCare could improve on correcting the times to be correct at the end of a visit. If a worker clocks in 10 to 15 minutes early or late, the system does not correctly adjust the end times, which can lead to losses for the worker, the client, and the company if not caught in time. Review collected by and hosted on G2.com.

It is easy to use for scheduling clients. Review collected by and hosted on G2.com.

Top 3 to improve: it needs a self service caregiver portal to enter and manage their availability, better built-in display (Caregiver or Clients) where you can sort or filter by region / location / city, and better mobile app for both caregivers and admin. Review collected by and hosted on G2.com.

It is super helpful to have the calendar overview; seeing the whole coming ahead is amazing when you are working with the staff to cover all shifts. Review collected by and hosted on G2.com.

Not necessarily dislike, but I guess the group chats or chat windows in general could be a little bigger so we can see more at once. Review collected by and hosted on G2.com.