The sales process was pretty much classic "bait and switch". There were a lot of promises made about set up assistance that turned out to require paying LOTS of extra money. Even the simplest things like AD integration are NOT simple and Egnyte WILL NOT help with them unless you pay more money.
Several features are not nearly granular enough for true security. For example, I should be able to have a "view only" access privilege, but the lowest setting is "View and Download", which means anyone who can see a file can also "take" it.
I like the basic functionality and Egnyte generally has a much more admin/user friendly GUI than competing products (here's looking at you, Sharepoint/OneDrive!) but the implementation and basic "Pay up or shut up" implementation process left a bad taste in my mouth, such that I will not recommend Egnyte and will move toward switching as soon as there is a comparable competitor. Review collected by and hosted on G2.com.