Appenate Reviews & Product Details

I love that Appenate has replaced all our service forms and reports with digital versions, performing better than other products we've used. It has streamlined our parts ordering, work order submissions, and customer reporting processes. The service is A++ compared to other platforms, and I most like its ability to customize forms for maximum data collection use. The personal support is amazing and has effectively solved all our needs and wants. The support we received made the setup very seamless, greatly cutting down the learning curve. Review collected by and hosted on G2.com.

I would like better tutorials and knowledge-based examples for real-world problems. Currently, it is very basic explanation of how to do something instead of showing examples. The learning curve was not as easy as other platforms. It would be great if Appenate would have its own way of providing reports in spreadsheet form and also be able to print out PDFs using our templates. Review collected by and hosted on G2.com.

The way all the fields link together and are interconnected. It makes for very easy use and integration into our work day. The layout is simple and easy to understand and the customisability is incredible. We have started to implement this app in our daily office tasks and will soon be using it everyday.

Lisa and Charlie have been amazing, quickly responding to my queries and helping me with problems. Would definitely recommend them to anyone looking to use this app in their office. Review collected by and hosted on G2.com.

Some of the knowledge base wording is quite technical and can be difficult to understand. Maybe videos or more step by step guidance would be helpful as it can be quite tricky to figure out exactly what you are trying to do for the specific circumstance youre encountering. Review collected by and hosted on G2.com.

To someone who isnt super familiar with computers and tech, this program is super user friendly to both create and use on the app. I am easily able to look up how to insert different things onto the documents I create and it is very simple to edit. This program offered so many features which made it stick out from others. This was the only program that was this easy to customize and had all the features we were looking for. We offer a unique and broad amount of services so finding something universal was very important. When I have trouble I can message a customer service rep and they are quick to answer my question and find a solution. Sometimes, they even do the action for me and teach me how to do it on other documents. Our paperwork/app is constantly live as we are a 24/7 restoration company so being able to reach out and get a response so quick is super helpful to resolve any issues and keep our divisions running efficiently. Our techs use this app even during their emergencies in the middle of the night and the property receives the email and is aware of whats going on immediately. The fact that this program will email paperwork and photos keeps our customers informed at all times is amazing and has been so useful for any issues we run into. Our technicians were able to ease into the app seamlessly. They were able to complete paperwork efficiently and they would make me aware of changes that needed to be made and I could go onto the browser and change it immediately for them to submit paperwork. We are a small company that was still using physical sheets of paperwork out in the field and it was a very smooth transition switching over to this. Within weeks, we were able to covert all of our divisions over to the app. It helped us resolve our main customer complaints about paperwork and photo. Overall, this program has elevated our business and level of our customer service. Our company has been using this program for over 3 years now with over 10 divisions that each require several forms. This has made it so easy to communicate with customers along with acquiring all of the information we need for billing purposes. These forms have also been great with court cases and getting invoices paid because we are able to see approvals and signatures from our customers. Since we first started, we have added new forms and divisions and implementing the app to the daily routine of our guys has been easier than ever. This is our main form of communication and keeping record of all services and jobs we perform so it being so simple and customizable has been amazing for us. Review collected by and hosted on G2.com.

The only complaint I have about Forms on Fire would be the amount of time it takes for the form to submit. It does not always automatically sync. Sometimes, the technicians out in the field have to reload their app or press "force sync" in order to receive it. But once they do that, it works great! Review collected by and hosted on G2.com.

Forms On Fire has been an excellent solution for standardizing our jobsite safety meeting attendance records. It gave us a consistent way to track who attended, automate record retention, and provide our customers with clear proof and notifications without extra work. Getting set up was a real surprise; the Forms On Fire team helped us design and create the whole system in a short amount of time, and that onboarding experience was exceptional. Review collected by and hosted on G2.com.

Nothing of note. It could a little easier to manage connected data. Review collected by and hosted on G2.com.

To be honest, Forms On Fire's AI Form builder tool has been upgraded to an admired level because it can extract content from existing forms and generate a new form with the help of an added description. The web portal has also been modified to make navigation easier for users and create a friendlier experience. Since it uses a Zapier connector, it has improved integration with multiple software, including cloud storage and data transfer software, making data and form sharing and data exchange easy. Review collected by and hosted on G2.com.

Forms On Fire should update it's applications to ensure every feature runs smoothly without interface issues or drawbacks. Meanwhile, mobile application features should increase to match those of the desktop or web application, giving mobile users the chance to enjoy a simple yet complex dashboard with a number of features. Review collected by and hosted on G2.com.

I like the new drag and drop features, it makes creating test forms very fast. The connector with Google Sheets is working smooth now. It captures GPS and photo data accurately during field testing. No heavy coding needed to check validation logic. Review collected by and hosted on G2.com.

Sometimes the sync process takes long time if internet is slow. The web dashboard UI looks a bit old fashion. When testing with large image files, the app lags a little. Error messages for complex formulas should be more clear for debugging. Review collected by and hosted on G2.com.

I am using Forms on fire and it capture my photos and signatures directly from forms. it integrates with all of my CRM's, google sheets and reduce paperwork. it give me mobile friendly digital forms without coding. Review collected by and hosted on G2.com.

Forms on fire use for improved my team productivity also works in collect data offline. Best customer care and Nothing to dislike anything about it. Review collected by and hosted on G2.com.

UPDATE: I continue to be throughly impressed with Forms On Fire and their team. I recently wanted to make some edits to my “Proposal Form” and they responded instantly and took care of it. Of all the vendors that we engage with for our business, Forms On Fire is by far has the best customer support. The app is so easy to use and when you see our proposal compared to our competitors, it is no wonder why we close nearly 70% of or bids. Thank you for being such a meaningful contributor to our ongoing success.

I thought I needed to have an app designed but Forms on Fire delivered to me an amazing platform to create customer proposals and I could not be more impressed with this company. From start to finish they were helpful, patient (as I am virtually tech illiterate), and delivered a finished product that exceeded my expectations that we utilize every single day! It could not have been an easier implementation. Review collected by and hosted on G2.com.

I cannot think of a single shortcoming. Forms on Fire continues to exceed our expectations. Review collected by and hosted on G2.com.

Appenate is extremely flexible, with an amazing support team that can help you implement the paperless platform. It offers plenty of features that many other platforms don’t have, and new features continue to be implemented. The platform is user-friendly and can be easily customized to suit the user’s needs. Review collected by and hosted on G2.com.

Creating forms is easy, although it does take some time to learn. With the team’s assistance, though, anything is possible. Review collected by and hosted on G2.com.

A great upside to Forms On Fire is the ability to use it on a variety of devices by anyone on your team. With multiple users in different areas we are able to capture date at several points where needed. We have integrated it into several areas of our work flow from the product we deliver to managing our team internally. Review collected by and hosted on G2.com.

There is a little bit of a learning curve and the forms take some time to put together good forms, but like anything that is difficult, it is worth it! Review collected by and hosted on G2.com.