Appenate (formerly Forms On Fire) Reviews & Product Details

It’s an easy-to-use platform with an intuitive UI. I’m able to build and design forms myself, and whenever I need support, the team is only an email or a Zoom call away from helping to resolve the issues at hand. We’re a £13 million turnover fencing company, and this platform has single-handedly revolutionised our business. For the monthly fee, and considering how well the system has integrated with our existing systems, the Appenate team—especially Charlie—have been key to our expansion. Review collected by and hosted on G2.com.

I think the AI elements are still fairly new, so they take a bit of getting used to and could use further refinement. I’ve only used them a few times so far, but I expect the experience will improve with time. Review collected by and hosted on G2.com.

Ability to create custom forms and output templates to support tailored client reporting Review collected by and hosted on G2.com.

There was a bit of a learning curve for us with the form development and outputs - but this would be less complex if you are skilled using excel Review collected by and hosted on G2.com.

I love the fact that Appenate eliminates the need for using two different software by allowing us to put reports, photos, videos, and attachments all in one place. The customer service is also a standout feature for me; Lisa and Charlie are the best and go above and beyond for any question or problem I have. They are always happy to help and never seem annoyed by anything I ask, always diving right into it. Switching to Appenate from Adobe also gave us better customer service support and helped us bring our vision to life with a fresh new template. The initial setup was very easy, and on a scale from 1 to 10, I'm at a 10 in terms of recommending Appenate to a friend or colleague. Review collected by and hosted on G2.com.

The app on the phone could be improved to be more versatile. It needs to be more user-friendly, as currently, you have to log into the desktop to see everything. Review collected by and hosted on G2.com.

Appenate is easy to use and has provided us with all the functionality we could wish for. Appenate also provides great support when and where we need it. Review collected by and hosted on G2.com.

None. We run our entire operation on our Appendate based software and it works great. Review collected by and hosted on G2.com.

1. A user-friendly and easy-to-understand web environment for creating forms.

2. The ability to add business logic to those forms. Review collected by and hosted on G2.com.

The billing process. When I signed up for Appenate, they gave me (and explained) a table of discounts based on the number of accounts. When I used the option to generate individual clients, they NEVER told me that they would charge each client separately, and that each quantity discount was handled independently. Therefore, in most cases, they charge the highest price per user. Review collected by and hosted on G2.com.

I love that Appenate has replaced all our service forms and reports with digital versions, performing better than other products we've used. It has streamlined our parts ordering, work order submissions, and customer reporting processes. The service is A++ compared to other platforms, and I most like its ability to customize forms for maximum data collection use. The personal support is amazing and has effectively solved all our needs and wants. The support we received made the setup very seamless, greatly cutting down the learning curve. Review collected by and hosted on G2.com.

I would like better tutorials and knowledge-based examples for real-world problems. Currently, it is very basic explanation of how to do something instead of showing examples. The learning curve was not as easy as other platforms. It would be great if Appenate would have its own way of providing reports in spreadsheet form and also be able to print out PDFs using our templates. Review collected by and hosted on G2.com.

The way all the fields link together and are interconnected. It makes for very easy use and integration into our work day. The layout is simple and easy to understand and the customisability is incredible. We have started to implement this app in our daily office tasks and will soon be using it everyday.

Lisa and Charlie have been amazing, quickly responding to my queries and helping me with problems. Would definitely recommend them to anyone looking to use this app in their office. Review collected by and hosted on G2.com.

Some of the knowledge base wording is quite technical and can be difficult to understand. Maybe videos or more step by step guidance would be helpful as it can be quite tricky to figure out exactly what you are trying to do for the specific circumstance youre encountering. Review collected by and hosted on G2.com.

To someone who isnt super familiar with computers and tech, this program is super user friendly to both create and use on the app. I am easily able to look up how to insert different things onto the documents I create and it is very simple to edit. This program offered so many features which made it stick out from others. This was the only program that was this easy to customize and had all the features we were looking for. We offer a unique and broad amount of services so finding something universal was very important. When I have trouble I can message a customer service rep and they are quick to answer my question and find a solution. Sometimes, they even do the action for me and teach me how to do it on other documents. Our paperwork/app is constantly live as we are a 24/7 restoration company so being able to reach out and get a response so quick is super helpful to resolve any issues and keep our divisions running efficiently. Our techs use this app even during their emergencies in the middle of the night and the property receives the email and is aware of whats going on immediately. The fact that this program will email paperwork and photos keeps our customers informed at all times is amazing and has been so useful for any issues we run into. Our technicians were able to ease into the app seamlessly. They were able to complete paperwork efficiently and they would make me aware of changes that needed to be made and I could go onto the browser and change it immediately for them to submit paperwork. We are a small company that was still using physical sheets of paperwork out in the field and it was a very smooth transition switching over to this. Within weeks, we were able to covert all of our divisions over to the app. It helped us resolve our main customer complaints about paperwork and photo. Overall, this program has elevated our business and level of our customer service. Our company has been using this program for over 3 years now with over 10 divisions that each require several forms. This has made it so easy to communicate with customers along with acquiring all of the information we need for billing purposes. These forms have also been great with court cases and getting invoices paid because we are able to see approvals and signatures from our customers. Since we first started, we have added new forms and divisions and implementing the app to the daily routine of our guys has been easier than ever. This is our main form of communication and keeping record of all services and jobs we perform so it being so simple and customizable has been amazing for us. Review collected by and hosted on G2.com.

The only complaint I have about Forms on Fire would be the amount of time it takes for the form to submit. It does not always automatically sync. Sometimes, the technicians out in the field have to reload their app or press "force sync" in order to receive it. But once they do that, it works great! Review collected by and hosted on G2.com.

The system is easy to use and has so much adaptability that we are finding new ways of using it almost every day. Having looked at many systems Appenate provides a solution that not many others can come close to Review collected by and hosted on G2.com.

We have not found one yet. The support team are on hand there are good technical support guides and you have the Ai function that can help you work through the problem Review collected by and hosted on G2.com.

I like how Appenate (formerly Forms On Fire) is easy to use, which is really helpful for our new application at work. I also appreciate the exceptional customer service, which stands out to me even though we're just starting to use the software. Setting it up was easy too, especially since the third-party company creating the app already uses Appenate to run their platform. Review collected by and hosted on G2.com.

nothing to dislike so far. Review collected by and hosted on G2.com.