Lightspeed Retail Reviews & Product Details

It is extremely easy to use and has everything I need in one spot from reports, to inventory to e-commerce. Review collected by and hosted on G2.com.

There seems to be a glitch in the way it integrates with Quickbooks Online which means a lot of pulling reports from one system to import them into another Review collected by and hosted on G2.com.

Overall the product works pretty good for retail and service. Its quick and efficient. The out of the box reporting does the job but lacks a bit when it comes to deep diving. I havent found the ability to extract detailed csv files of my sales, line items and customers so I can alter the data in excel to pivot how I would like. From the few times we reached out to technical support, it seems good. The 1 point on the recommendation is due to the account management, I would almost not recommend this, its that bad. Review collected by and hosted on G2.com.

Account Management experience is horrible. Maybe this is because Im a small account, but honestly even for a small account it shouldn't be almost impossible to get a hold of my account manager. You can call and call and call, leave voicemails, email and never get a reply. If you're creative and persistant, eventually you will get them. In one case, I couldnt reach anyone so I called the billing/ collections team to have them open a urgent communication to my account manager. After a few days, I got a call. This time around, I had to reach out to Sales, to have them route me to a fill in account manager to re-instate my account. Also to note, make sure if you're promised any discounts, you get them in writing. When I had the issue with my first account manager, it was because of the massive price increase Lightspeed had around 1 year ago. After tons of stress and finally getting in touch with her via billing/ collections, I was promised a $30 monthly discount, guess what I never got it.

Also with the Lightspeed lending, I took one loan from them, everything worked out well. Then the second time around, the rep got in a sense upset when I told him I couldnt justify the rate to lending, that the interest was too high. His tone changed and response was,"I don't see what the issue is", like he was trying to pressure me into taking the loan. I found it extremely unprofessional, so I never used the service again.

All in all, product is not bad, it gets the job done, but if you have any issues with your account, this is another story. Its enough of a nuisance for me to sit here and give Lightspeed a low score. This is a honest review, so if you're a business that needs to connect with your account manager after setup, you may want to take my review into consideration. Review collected by and hosted on G2.com.

I really like the efficiency of the checkout systems and point of sale (POS) in Lightspeed Retail. The help section has been great for when I need help with specific reports. I find inventory tracking to be extremely easy, and having the ability to alter products and the POS screen in-house without needing a third party is a huge plus. It's especially important in my food management space where I can update products and pricing myself; this is vital for being cost-efficient. The setup was extremely easy with step-by-step help from a rep through multiple virtual calls. Lightspeed's Help Chat has been invaluable in solving issues smoothly and teaching me how to use the new system, especially after switching from Shopkeep. Review collected by and hosted on G2.com.

Sometimes knowing how to pull a very specific report can be confusing. Review collected by and hosted on G2.com.

Powerful inventory management — Tracks products, variants, stock levels across locations, and helps automate purchase orders and reorder points, which is especially helpful for retailers with lots of SKUs. Review collected by and hosted on G2.com.

The pricing is high compared to other POS options, especially once you add necessary features or integrations. Review collected by and hosted on G2.com.

Lightspeed is a quick server that has various features to help operations for many different industries. The customer support is top tier to help the efficiency and use of the service. Review collected by and hosted on G2.com.

The return of items or modifying an order is very tricky and at times frustrating. Fortunately, there is good support with Lightspeed. Review collected by and hosted on G2.com.

When I actually got one on one support through scheduled meetings the customer service was way better. However, they still weren't able to solve most of the challenges that we had with the system. Review collected by and hosted on G2.com.

Their online support is terrible. No matter what the issue is, it takes hours of waiting. I have to sit by the computer because the chat will end if you wait too long to respond. It'S nOt LikE I nEEd To bE rUNnInG a BuSIneSs oR aNYThiNg. From something as simple as retrieving a tracking number, to getting an answer about malfunctioning hardware they supplied, it doesnt matter. They will just respond "Apologies for the response, I am still checking with management team regarding this. Thank you for your patience." If you have a choice, DO NOT CHOOSE LIGHTSPEED POS, unless of course you got more time then money. Review collected by and hosted on G2.com.

Great inventory management features such as min/max and seasonal inventory control. Lots of advanced features for retail operations such as custom menus available on the sales screen as well as custom menus available for service department operation. Easily combines sales + service for my retail bike shop into one POS and keeps it tidy. Review collected by and hosted on G2.com.

Would love to have inventory editing for multiple locations available in one place instead of having to toggle between stores to control inventory. Would also like to not have to use Lightspeed payments to access the POS. While technically it is possible the upcharge for using an outside payment processor is too large to make it worth saving a fraction of a percent. Review collected by and hosted on G2.com.

I can use it from anywhere. We have virtual assistance and help us so they can login help us with all different types of Task and reports. The Reports are pretty decent but they've made upgrade recently to more robust reports but they want an extra $145 a month...wow...LOL Review collected by and hosted on G2.com.

Oh man in the beginning they are so helpful answering questions right away but after you sign on it gets harder and harder to even talk to your rep. I will name him, but they'll figure out who I'm talking about. You can ask about a new feature and it will take a few days or sometimes weeks to get back to you. It's unfortunate that it's been that way. We are moving to a different POS next year after the holidays. We use Shopify POS, and they have Lightspeed R it doesn't integrate with Shopify and there's a lot of apps that you have to pay quite a bit more just to use. They have Lightspeed X they are spending a lot of time upgrading mad and we try to move from our 2X but they said that we would lose all our transactions and we would have to start from the very beginning. So frustrating.... When we do run into some issues and we're working with a customer you can't get a hold of tech-support you can do live chats but it's really slow and it's frustrating when you're down or you're having issues and you need help right away and there's customers in front of you I don't think they understand that part that it's important we value our customers would be nice if they value their own customers that are paying monthly fees as you can tell I'm a little unhappy. Not only me but my virtual assistants that work on this program to help us take a bunch of apps together so we can use it. It looks so sophisticated on the outside and Tshirt really using. It feels like you're still stuck in the 90s. Review collected by and hosted on G2.com.

System is easy to use, support is not bad. Review collected by and hosted on G2.com.

I have been using lightspeed for 3 years. I use a family member to process credit cards. Lightspeed has decided that if you want to continue using their software you have to use their credit card processing or they will charge you triple. This puts me in a bad situation with my family member who has been processing my credit cards for 20 years of me doing different businesses. He has not ever raised my rates. When I told my lightspeed rep what the rates were he said send me the last three statements they would not be able to beat them and I could stay with my cousin and keep the good pricing from lightspeed. When I sent the statements they ended up beating my cousin by 3 dollars a month. As we all know 3 dollars a month is nothing. I will be leaving lightspeed, Family is more important. I know in 3 to 6 months lightspeed will start inching up the credit card processing and I will be paying 10x what I'm paying now. Because full who you chose as a partner in POS they all want the credit card processing that is where they make their money. Review collected by and hosted on G2.com.

I absolutely love the basic reporting Lightspeed offers. Lightspeed POS is pretty straightforward once you get the hang of it. Allows discounts and customer loyalty accounts to be easily integrated. Support chat is always top notch. Review collected by and hosted on G2.com.

Several things in Lightspeed seem to be more complicated than they need to be. Entering inventory is an all-day task. I feel Lightspeed is very limited on the discounts and promotional capabilities. Lightspeed is already one of the pricier POSs and I hate that they want to upcharge you so frequently. I can never get ahold of my account rep. I think they have changed a couple of times, and I've never had great communication. Review collected by and hosted on G2.com.