CentralReach Reviews & Product Details

CentralReach Overview

What is CentralReach?

CentralReach is a leading Electronic Medical Record (EMR), practice management, and clinical platform for Applied Behavior Analysis (ABA) therapy providers who treat autism and related disorders. The web-based, HIPAA compliant system integrates critical workflows such as scheduling, billing, claims management, clinical data collection, clinical programming, progress monitoring, a mobile app and more. Additional cutting-edge solutions include precision teaching, a robust staff training and learning management system, data warehouse and business intelligence reports, and managed billing services. Created by BCBAs for clinicians and trusted by more than 1,000 therapy practices, CentralReach is committed to ongoing product improvement, market-leading industry expertise, world-class client satisfaction and support of the therapy provider community to propel industry practitioners into a new era of excellence.

CentralReach Details
Languages Supported
English
Product Description

CentralReach offers a comprehensive, web-based practice management solution. CentralReach fully integrates scheduling, billing, tasks, time tracking, payroll, training, and record management in one easy to use system.


Seller Details
Seller
CentralReach
Company Website
Year Founded
2010
HQ Location
Pompano Beach, FL
Twitter
@CentralReach
1,457 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®

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CentralReach Reviews

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II
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Central Reach is organized. Tabs are labeled with icons so it is easier to navigate. I also like how it is convenient: we can log patients’ programs directly online. Review collected by and hosted on G2.com.

What do you dislike?

Some clients have a lot of programs. When converting, it takes a while to convert. For example, if a client has 60 programs or targets to go over. It takes around 3-5 minutes to load before submitting note. Furthermore, towards the end of the session all the targets I logged for my client got deleted. This rarely happens to me. I was quite surprised. I had to start over and run the programs once more with my client the last hour I had left. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Overall, Central Reach is a great server that incorporates most things you want in a company. Our company is expanding and Central Reach is an asset. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I would like Central Reach to be quicker. Before, we used to have programs on paper. Now everything is electronic which is convenient. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can collect data and edit programs on the same platform. You can set learning trees to master our programs automatically. Review collected by and hosted on G2.com.

What do you dislike?

It has long pathways you need to click through to get to your desired feature. You are unable to customize filters by selecting different billing codes per client in one filter under Authorizations tab. Central Reach has an automatic feature that sets end time, causing me to frequently readjust the appointment. You can only download one graph at a time. It is difficult to sync a learning tree into a specific session. It took me an hour to figure out how to have the learning tree sync to my behavior technician’s session to collect data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure your team is tech savvy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When you edit a branch, there are fields you must fill out in order to save. I bypass this by bulk copying branches. Also, there is no way to add check boxes for generalization such as (checkbox if generalized with mom). I need to leave comments to the team to only collect generalization data when they are able to generalize. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I enjoyed that CR was very easy to use even on the tablet, but definitely easier on the computer. Review collected by and hosted on G2.com.

What do you dislike?

It was difficult to use on the phone with the modules we had to do but it's probably because of my old phone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used CR at work to train with modules to learn about Autism. It make training very easy and it was awesome to be able to do it at work. Review collected by and hosted on G2.com.

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Intern
Individual & Family Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Central Reach is a great platform for my clinic to collect and analyze data. I love the fact that this program automatically generates graphs based on the data; it makes it so easy! I also love how simple the data collection process is. The use of the prompting hierarchy is great and it is very easy to implement the programs without the mess of paper. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that sometimes the server has issues loading the data and other important information relating to the client. Sometimes the program can be glitchy and give us a lot of trouble at work. There is a little space before you log into CR that tells you if there is anything wrong with the software at the moment, and that is helpful. But when this is our primary method of data collection, we need to be using the most reliable software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be patient with the software and possibly have another form of data collection, just in case Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have realized that taking electronic data through Central Reach is much more effective than taking paper data. We love the fact that everything can be individually graphed, which makes the BCBAs jobs a lot easier. The RBTs really enjoy carrying around a handy tablet instead of papers and writing utensils. Review collected by and hosted on G2.com.

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ABA Therapist
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The efficiency the software allows for in terms of documentation for clinical services. Review collected by and hosted on G2.com.

What do you dislike?

Not very user-friendly at first, requires some training in order to become familiar with the ease of usability. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excellent tool for BCBAs, would highly recommend adopting this software if you want to establish a more efficient behavioral health organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reducing clinical paperwork and allows for timely, more efficient documentation. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Central Reach is easy to use. It has been the best program I have used to collect data. The calendar feature and the learning tree feature are easy to access as well as user friendly. I would recommend this program to anyone in the field of behavior therapy. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I dislike about central reach are the outages that occur. When the outages occur it is harder to keep track of data. Sometimes the data will stop saving, but the notification that it didn’t save is so small that it goes unnoticed. Other than this, there aren’t many issues with the program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Central reach is our data collection program. We use it for tracking behaviors and program responses from the clients we work with. It graphs our data. It makes it easy to see the progress of our clients and what they need more help with or less help. Review collected by and hosted on G2.com.

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Certified Behavior Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I can see what my week looks like in appointments, both of my own and my supervisors'. This application makes scheduling with clients easy and billing insurance straightforward. I like that it has our organization's entire contact list too, so I can contact other therapists if needed. Review collected by and hosted on G2.com.

What do you dislike?

The mobile app is not friendly to timesheet conversion and using it for the basic calendar scheduling alone. CR is often buggy as well and will pull up a different week when you first load the page - you have to make sure you're on the correct week when you go to make changes, it doesn't automatically go to the day you are on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read the update emails they send every week - they're really helpful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It makes client scheduling very easy for the therapists. It makes submitting time cards/time sheets really easy too! Love that it's paperless. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

How easy it is to schedule clients and make updates changes. Review collected by and hosted on G2.com.

What do you dislike?

Often maintenance issues and signatures do not collect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/a Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

How to add detailed information into a session. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can store plenty of your clients files and upload for everyone in the network to view. You can keep track of hours billed and manage schedules. Review collected by and hosted on G2.com.

What do you dislike?

Be aware of the scheduled maintenance throughout the week. It’s late at night but you around 11 pst but you won’t be able to continue any work Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking clients goals and seeing their progress Review collected by and hosted on G2.com.

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II
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

When the calendar is in the weekly view it is very organized and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Searching for clients is a pain to get to. For some reason the pages time out and the layout is so hard to understand unless you go to the left column and reset it. Overall, the website could be more organized and easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It does what it is supposed to, but it is not always user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use central reach in my ABA company to take data on clients and render our sessions. For that purpose it is beneficial, but it is not always easy to use. Review collected by and hosted on G2.com.

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IH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Central Reaches the ability to unite all aspects of ABA including appointments, billing, data collection, and client interaction all in one place. Review collected by and hosted on G2.com.

What do you dislike?

Central Reach is well rounded but the mobile application is lack luster. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accurate data collection and patient information and medical records keeping. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Data is electronic. No need to carry around paperwork. Less hippa liability. Graphs data. Shows progress of client. Access and take data for multiple clients at a time. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, when refreshed CR may delete all data taken (i.e. 4 hours of data, gone). Phones are used to take data but program is not completely phone friendly. If you want to take notes on a specific data point you are able to do that within the program. But if you are going to write summary notes you need to leave the program to use a phone app to type the notes then copy and paste the information into the program. This leaves a hippa risk. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Graphs data instantly. Access and take for multiple clients at a time. Data can be seen my mulitple people at the same time. I.e. supervisors or therapists in training Review collected by and hosted on G2.com.

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II
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the look of it. The way the appointments can be looked at by day/week/month and how easy is to navigate in the surface. Review collected by and hosted on G2.com.

What do you dislike?

Is not really intuitive especially the desktop version, there aren't quick options so you have to guess a lot of things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is really easy to collect signatures from my clients and also being able to get old signatures in only one for the client is really handy. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the easy to use weekly calendar view, color scheme, and overall look of the website. Review collected by and hosted on G2.com.

What do you dislike?

The number one thing I would change about central reach would be to make it possible to enter 1 date at the beginning of data entry (if entering data from a previous date) instead of having to click the date on the tiny calendar for each and every data point. It is time consuming and extremely annoying. My dashboard is also often crowded with things I never use and I wish I could hide them away or delete them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data collection, data analysis Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how easy it is to render appointments and track my data via central reach. Review collected by and hosted on G2.com.

What do you dislike?

I dislike being signed out of my session and sent back to the home page instead of back into my session when I log back in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommend you take time to explore the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Primarily consistency with data collection and scheduling. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's a great system to organize the most important information in our company -- employee and client data, authorizations, notes/activity logs, billing, and files. Review collected by and hosted on G2.com.

What do you dislike?

The inability to create notifications for when employee documents are expiring (car insurance, certifications, etc). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great tool and the support is great. It's very dynamic and after almost 2 years I still feel like there's a lot left we could learn and use, but it's very time consuming and we haven't yet found a way to implement new components while being able to teach everyone to use it correctly/efficiently. If it's not used with detail it can waste a lot of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The billing has become tremendously easier. Information is all easily accessible to everyone involved -- notes can be made multiple places so you don't have to research lots of different areas. Review collected by and hosted on G2.com.

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Mechanical Engineering Intern
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ability to have all client, provider and all other pertinent documents all uploaded and housed in one crenels place. It was easy to manage and complete our weekly billing. Review collected by and hosted on G2.com.

What do you dislike?

The program only seems to work on Google Chrome, and Chrome is rn very user friendly at times. The downloading process on Chrome vs Explorer was different and not as easy to manage. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use Chrome if you don’t want the site to crash, but if you use Explorer you can still manage the billing portion through the timesheets, then export the .csv file and you’ll still get all the information you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have centralized the way our providers upload their billing, timesheets, progress notes and the client document so as well. We are able to go to one place instead of sift through emails just to find one document. It’s makes the work flow much easier. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that the system is electronic and we were able to move away from paper data, mostly. The almost up to date look at data and graphs is very useful as well. The integration of the learning tree to the data sheet is huge time saver. Review collected by and hosted on G2.com.

What do you dislike?

The app does not work properly, the offline sessions do not work properly; therefore a of our in home sessions still have to have paper data, calculated and hand entered. The data is nit backed up live and you are always two clicks away from losing all your data for the entire session. You cannot adjust timers and there are issues with timer itself, making our RPH and RPM data all invalid. The app does not allow hand off to another therapist (and it doesn't work). The billing doesn't allow for overlap in codes and you have to adjust all billing codes manually. For billing, you have to manually update billing information for every line. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None; it has created a significant amount of work and tome for our business. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I really enjoyed using Central Reach when I was scheduling my appointments with clients, as it allowed me to make reoccurring schedule, easily adjust changes, and made billing very quick and easy to complete. It also allowed me to set my availability for work and change it when I needed to, so that management could give me potential clients depending on what my work availability was. Review collected by and hosted on G2.com.

What do you dislike?

There was nothing really that I disliked about using Central Reach. The only thing is that higher management had access to your timesheet/scheduling, and would check your availability for future clients. However, this helped manage possible mistakes employees may make on their timesheets. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend using it if you are a big company with many employees and are wanting to seek the aid of technology. Central Reach makes it really easy for employees to log on their hours, manage timesheets, and scheduling. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Central Reach, we were able to create our appointments with our clients each month, so it would make it easy for all team members to see what days clients had sessions, how to manage cancellations and specific codes for sessions. There were many benefits, but overall it was easy for management to access your caseload schedule to see if any mistakes were accidentally made and for billing appointments it was super accessible to view your timesheet and hours/rate earned over the course of a week. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Central reach is a vast improvement from the previous data collection technology used by the company I work for. The ease of loading all measures to a single page without the need to toggle is largely beneficial and more efficient. Review collected by and hosted on G2.com.

What do you dislike?

Data can still appear confounded or conflated due to data points represented. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s not perfect, but it streamlines processes under one application. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Centralized data collection across multiple users. Review collected by and hosted on G2.com.

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Behavior Instructor
Philanthropy
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The scheduling is the best feature for CentralReach. Review collected by and hosted on G2.com.

What do you dislike?

The app is very unreliable and a lot of the functions are rigid in their adjustments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clocking hours and last minute scheduling. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Central reach is amazing. I am able to put in every employee's appointments and not have to keep track in my head as well as it makes billing to insurance nice and easy Review collected by and hosted on G2.com.

What do you dislike?

The only thing that I find very hard once you get used to central reach is that there is not save button by the internal email so if you by mistake go out of email you need to start from the beginning as it does't save as a draft Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for something where you can set up appointments, track billing for insurance and billing to clients, take data this is a great software program to use. I couldn't recommend a better program Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

That we are not using as many papers and our employees are haveing their timesheets and data from their sessions in on time. The benefit to central reach is having everything in one cloud and easy to find everything you are looking for. They also have a really good support system. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Simple case tracking for those who use medical billing on a regular basis. Easy scheduling and ability to collaborate with others. Review collected by and hosted on G2.com.

What do you dislike?

Would be nice to have additional scheduling features, such as the ability to track due dates or project deadlines easily on the calendar. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to track medical billing and scheduling easily for multiple staff members and clients. Scheduling staff and ability to collaborate with one another for scheduling issues. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a great way to have everything for running a therapy business in one place Review collected by and hosted on G2.com.

What do you dislike?

That when they are working on updating the system, it can work very slowly Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a software where you can have employees take data, track timesheets, email each other in the system, open support tickets, do payroll and send billing to insurance this is the software to go with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

That everything is in one location and don't need to check out a few places. I noticed that when it was time to do payroll, I had the timesheets in the software and I wasn't busy with papers. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I use CR with total spectrum and it is helpful for keeping schedules and being sure i know who i am seeing when i am seeing them and where to attend. it cuts down on communication error as offices change it everyone client and therapist, supervisors, etc can see. it allows for ease of understanding clients schedules, other coworker schedule and keeping my own schedule organized. Review collected by and hosted on G2.com.

What do you dislike?

its slow to load and often needs many time for loading. i have had to refresh several times to get the screen to load. laggy and slow to load at times. other than that it is a fairly produced product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes in order to keep scheduling however, i would advise them to plan ahead in order to prevent slow loading. sometimes it is hard to be in a rush out the door and double check. other than that it is a good program for understanding your team and finding coverage for session. however, it would be better to have a setting to see all people on one clients team instead of hunting makes it hard to find coverage, phone numbers, schedules etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it has helped with communication and helps you know where to go and when. it cuts down on scheduling error and confusion as you can see the updates live in action.

** NOTE for screen shot i used a blank screen when i do not have any clients scheduled to protect their confidentiality thanks Review collected by and hosted on G2.com.

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