CentralReach Reviews & Product Details

Central Reach is organized. Tabs are labeled with icons so it is easier to navigate. I also like how it is convenient: we can log patients’ programs directly online. Review collected by and hosted on G2.com.

Some clients have a lot of programs. When converting, it takes a while to convert. For example, if a client has 60 programs or targets to go over. It takes around 3-5 minutes to load before submitting note. Furthermore, towards the end of the session all the targets I logged for my client got deleted. This rarely happens to me. I was quite surprised. I had to start over and run the programs once more with my client the last hour I had left. Review collected by and hosted on G2.com.

You can collect data and edit programs on the same platform. You can set learning trees to master our programs automatically. Review collected by and hosted on G2.com.

It has long pathways you need to click through to get to your desired feature. You are unable to customize filters by selecting different billing codes per client in one filter under Authorizations tab. Central Reach has an automatic feature that sets end time, causing me to frequently readjust the appointment. You can only download one graph at a time. It is difficult to sync a learning tree into a specific session. It took me an hour to figure out how to have the learning tree sync to my behavior technician’s session to collect data. Review collected by and hosted on G2.com.

I enjoyed that CR was very easy to use even on the tablet, but definitely easier on the computer. Review collected by and hosted on G2.com.

It was difficult to use on the phone with the modules we had to do but it's probably because of my old phone. Review collected by and hosted on G2.com.

Central Reach is a great platform for my clinic to collect and analyze data. I love the fact that this program automatically generates graphs based on the data; it makes it so easy! I also love how simple the data collection process is. The use of the prompting hierarchy is great and it is very easy to implement the programs without the mess of paper. Review collected by and hosted on G2.com.

I dislike that sometimes the server has issues loading the data and other important information relating to the client. Sometimes the program can be glitchy and give us a lot of trouble at work. There is a little space before you log into CR that tells you if there is anything wrong with the software at the moment, and that is helpful. But when this is our primary method of data collection, we need to be using the most reliable software. Review collected by and hosted on G2.com.

The efficiency the software allows for in terms of documentation for clinical services. Review collected by and hosted on G2.com.

Not very user-friendly at first, requires some training in order to become familiar with the ease of usability. Review collected by and hosted on G2.com.

Central Reach is easy to use. It has been the best program I have used to collect data. The calendar feature and the learning tree feature are easy to access as well as user friendly. I would recommend this program to anyone in the field of behavior therapy. Review collected by and hosted on G2.com.

The only thing I dislike about central reach are the outages that occur. When the outages occur it is harder to keep track of data. Sometimes the data will stop saving, but the notification that it didn’t save is so small that it goes unnoticed. Other than this, there aren’t many issues with the program. Review collected by and hosted on G2.com.

I like that I can see what my week looks like in appointments, both of my own and my supervisors'. This application makes scheduling with clients easy and billing insurance straightforward. I like that it has our organization's entire contact list too, so I can contact other therapists if needed. Review collected by and hosted on G2.com.

The mobile app is not friendly to timesheet conversion and using it for the basic calendar scheduling alone. CR is often buggy as well and will pull up a different week when you first load the page - you have to make sure you're on the correct week when you go to make changes, it doesn't automatically go to the day you are on. Review collected by and hosted on G2.com.

How easy it is to schedule clients and make updates changes. Review collected by and hosted on G2.com.

Often maintenance issues and signatures do not collect. Review collected by and hosted on G2.com.

You can store plenty of your clients files and upload for everyone in the network to view. You can keep track of hours billed and manage schedules. Review collected by and hosted on G2.com.

Be aware of the scheduled maintenance throughout the week. It’s late at night but you around 11 pst but you won’t be able to continue any work Review collected by and hosted on G2.com.

When the calendar is in the weekly view it is very organized and easy to use. Review collected by and hosted on G2.com.

Searching for clients is a pain to get to. For some reason the pages time out and the layout is so hard to understand unless you go to the left column and reset it. Overall, the website could be more organized and easy to use. Review collected by and hosted on G2.com.

Central Reaches the ability to unite all aspects of ABA including appointments, billing, data collection, and client interaction all in one place. Review collected by and hosted on G2.com.

Central Reach is well rounded but the mobile application is lack luster. Review collected by and hosted on G2.com.

Data is electronic. No need to carry around paperwork. Less hippa liability. Graphs data. Shows progress of client. Access and take data for multiple clients at a time. Review collected by and hosted on G2.com.

Sometimes, when refreshed CR may delete all data taken (i.e. 4 hours of data, gone). Phones are used to take data but program is not completely phone friendly. If you want to take notes on a specific data point you are able to do that within the program. But if you are going to write summary notes you need to leave the program to use a phone app to type the notes then copy and paste the information into the program. This leaves a hippa risk. Review collected by and hosted on G2.com.

I love the look of it. The way the appointments can be looked at by day/week/month and how easy is to navigate in the surface. Review collected by and hosted on G2.com.

Is not really intuitive especially the desktop version, there aren't quick options so you have to guess a lot of things. Review collected by and hosted on G2.com.

I love the easy to use weekly calendar view, color scheme, and overall look of the website. Review collected by and hosted on G2.com.

The number one thing I would change about central reach would be to make it possible to enter 1 date at the beginning of data entry (if entering data from a previous date) instead of having to click the date on the tiny calendar for each and every data point. It is time consuming and extremely annoying. My dashboard is also often crowded with things I never use and I wish I could hide them away or delete them. Review collected by and hosted on G2.com.

I like how easy it is to render appointments and track my data via central reach. Review collected by and hosted on G2.com.

I dislike being signed out of my session and sent back to the home page instead of back into my session when I log back in. Review collected by and hosted on G2.com.

It's a great system to organize the most important information in our company -- employee and client data, authorizations, notes/activity logs, billing, and files. Review collected by and hosted on G2.com.

The inability to create notifications for when employee documents are expiring (car insurance, certifications, etc). Review collected by and hosted on G2.com.

I like the ability to have all client, provider and all other pertinent documents all uploaded and housed in one crenels place. It was easy to manage and complete our weekly billing. Review collected by and hosted on G2.com.

The program only seems to work on Google Chrome, and Chrome is rn very user friendly at times. The downloading process on Chrome vs Explorer was different and not as easy to manage. Review collected by and hosted on G2.com.

I like that the system is electronic and we were able to move away from paper data, mostly. The almost up to date look at data and graphs is very useful as well. The integration of the learning tree to the data sheet is huge time saver. Review collected by and hosted on G2.com.

The app does not work properly, the offline sessions do not work properly; therefore a of our in home sessions still have to have paper data, calculated and hand entered. The data is nit backed up live and you are always two clicks away from losing all your data for the entire session. You cannot adjust timers and there are issues with timer itself, making our RPH and RPM data all invalid. The app does not allow hand off to another therapist (and it doesn't work). The billing doesn't allow for overlap in codes and you have to adjust all billing codes manually. For billing, you have to manually update billing information for every line. Review collected by and hosted on G2.com.

I really enjoyed using Central Reach when I was scheduling my appointments with clients, as it allowed me to make reoccurring schedule, easily adjust changes, and made billing very quick and easy to complete. It also allowed me to set my availability for work and change it when I needed to, so that management could give me potential clients depending on what my work availability was. Review collected by and hosted on G2.com.

There was nothing really that I disliked about using Central Reach. The only thing is that higher management had access to your timesheet/scheduling, and would check your availability for future clients. However, this helped manage possible mistakes employees may make on their timesheets. Review collected by and hosted on G2.com.

Central reach is a vast improvement from the previous data collection technology used by the company I work for. The ease of loading all measures to a single page without the need to toggle is largely beneficial and more efficient. Review collected by and hosted on G2.com.

Data can still appear confounded or conflated due to data points represented. Review collected by and hosted on G2.com.

The scheduling is the best feature for CentralReach. Review collected by and hosted on G2.com.

The app is very unreliable and a lot of the functions are rigid in their adjustments. Review collected by and hosted on G2.com.

Central reach is amazing. I am able to put in every employee's appointments and not have to keep track in my head as well as it makes billing to insurance nice and easy Review collected by and hosted on G2.com.

The only thing that I find very hard once you get used to central reach is that there is not save button by the internal email so if you by mistake go out of email you need to start from the beginning as it does't save as a draft Review collected by and hosted on G2.com.

Simple case tracking for those who use medical billing on a regular basis. Easy scheduling and ability to collaborate with others. Review collected by and hosted on G2.com.

Would be nice to have additional scheduling features, such as the ability to track due dates or project deadlines easily on the calendar. Review collected by and hosted on G2.com.

It is a great way to have everything for running a therapy business in one place Review collected by and hosted on G2.com.

That when they are working on updating the system, it can work very slowly Review collected by and hosted on G2.com.

I use CR with total spectrum and it is helpful for keeping schedules and being sure i know who i am seeing when i am seeing them and where to attend. it cuts down on communication error as offices change it everyone client and therapist, supervisors, etc can see. it allows for ease of understanding clients schedules, other coworker schedule and keeping my own schedule organized. Review collected by and hosted on G2.com.

its slow to load and often needs many time for loading. i have had to refresh several times to get the screen to load. laggy and slow to load at times. other than that it is a fairly produced product. Review collected by and hosted on G2.com.