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CentralReach Reviews & Product Details

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution. Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maximize reimbursements with powerful scheduling to deliver all authorized treatment hours; improve RCM cash flow across billing, claim scrubbing, clearinghouse integration, payment posting, invoicing, credit card processing, and secondary and tertiary insurance billing; and leverage business intelligence reporting and analytics to drive business growth. Therapy practices choose CentralReach to elevate care. The data collection and program management solution powers effective staff supervision, frequent client progress monitoring, and remote parent training, plus video modeling. Automations equip clinicians to spend less time on documentation and administration, and more time with clients, and the included CR Mobile app supports end-to-end care delivery, offline or online.

Seller

CentralReach

Discussions

CentralReach Community

Languages Supported

English

Product Description

CentralReach offers a comprehensive, web-based practice management solution. CentralReach fully integrates scheduling, billing, tasks, time tracking, payroll, training, and record management in one easy to use system.

Overview by

Wesley Germain

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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CentralReach Media

CentralReach Dashboard

Appointment View

Authorization Management

CentralReach Demo - Electronic Data Collection

Session Data Collection

Billing and Claims Management

Digital Progress Monitoring

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Heather L.

Mid-Market (51-1000 emp.)

1/9/2024

"Central Reach makes everything eaiser"

5/5

What do you like best about CentralReach?

Central reach is easy to use, the number of features it has is great, customer support is easy to reach. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

It has some bugs to work out, it doesn't always load, it's slow, it kicks me out. Review collected by and hosted on G2.com.

Herald John T.

Call center / BPO

Mid-Market (51-1000 emp.)

4/6/2023

"It was amazing. Everything is here."

5/5

What do you like best about CentralReach?

Like it's so easy to access and I cannot feel any lag or delay when I click any of their buttons. Tech Support Team is really helpful when I asked them questions. There's a lot of features in CentralReach which is a good thing and it's just enought and not too wordy nor overwhelming. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Actually, and honestly, I cannot think of any bad experiences when I use CentralReach because it's convenient, and you won't feel any hassle at all because it's no lag or delay. Maybe try to have chat email support so it could be easily figured out if there is any question. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

It's like a platform where all the therapists and patients that we are handling have access to it. It contains medical records, history, and timesheets that define everything that happens on their medical session. All of the files and evaluations is there and that is accessible to everyone in our company. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

4/6/2023

"Centra Reach Experience"

4/5

What do you like best about CentralReach?

I like that the developer keeps on updating their software and the fact that the program itself is very reliable, as well as their customer service support is very nice. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The thing I dislike about central reach is that there are times that when they send out maintenance patches, there are still a few things or glitches that comes along with it which makes it somehow time consuming for the users to get resolve and when urgency is at hand, it gets very inconvenient. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

The problem they are solving is the fluidity of the program, and they keep sending patch notes to improve user experience and reliability. It benefits me as a user and admin because it makes my task go a lot easier and they have added some feature that is very useful for my day to day task using the product. Review collected by and hosted on G2.com.

Julius P.

Small-Business (50 or fewer emp.)

4/6/2023

"Accuracy and Effectiveness"

5/5

What do you like best about CentralReach?

I like Central Reach because all the information and all necessary data are easy to access. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I do not have any problem while using CentralReach. Review collected by and hosted on G2.com.

Christopher M.

Social Worker

Mid-Market (51-1000 emp.)

1/18/2023

"A decent case management tool for educators"

2.5/5

What do you like best about CentralReach?

I liked that CentralReach gave me a one-stop shop for case management. The ability to add, master, and delete programs is excellent. I liked that I could add reports as necessary as well. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

CentralReach is not very intuitive. I constantly asked others how to use the software for quite a while after being trained. I believe it is easier to use programs such as extendedReach instead. Review collected by and hosted on G2.com.

Dan Nathaniel S.

Data Analyst

Mid-Market (51-1000 emp.)

4/6/2023

"User friendly."

4.5/5

What do you like best about CentralReach?

I can generate notes and graphs for back office purposes. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

None so far. Everything seems working fine. Review collected by and hosted on G2.com.

Allyson D.

Mid-Market (51-1000 emp.)

2/27/2023

"CentralReach Review"

5/5

What do you like best about CentralReach?

CentralReach allows me to see patient schedules and hours easily at one glance. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

CentralReach tends to crash quite often. Review collected by and hosted on G2.com.

Jessica K.

Accounts Receivable Manager

Enterprise (> 1000 emp.)

9/22/2022

"Great software for ABA"

4.5/5

What do you like best about CentralReach?

Contains resources in one space. Easy to access all necessary information in a patient chart, including records, billing, authorizations. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Lacks a patient ledger function. Can be difficult to decipher a true patient balance, especially if the patient has been receiving services for a long time. Review collected by and hosted on G2.com.

Greta H.

Clinical Support Specialist

8/9/2022

"Central Reach"

5/5

What do you like best about CentralReach?

Central reach makes writing billing notes very easy and it is easy to navigate the system. The note writing portion is self explanatory and user friendly. I like it much more than salesforce. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Updates can be inhibiting of the ability to write notes or log on. There was an entire week where central reach was down and no one could login. Once it was back up and running we had so much billing to catch up on. Review collected by and hosted on G2.com.

Daniela D.

Behavioral Technician

Mid-Market (51-1000 emp.)

12/23/2021

"Central reach"

5/5

What do you like best about CentralReach?

What i like most about central reach is how user friendly it actually is. It is great for scheduling, writing notes and seeing client's charts. I also love how easy it is to create a graph at the end of every session. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Some downsides include the fact that central reach will sometimes be down and sometimes it can be down for a whole day. This does not occur horribly often but it still happens often enough to be noticeable and irritating. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

Some problems that are being solved by central reach is being able to have all of us use the same platform and be able to add data into it at the same time. In the past i have worked with programs in which you could not enter into a client's chart if someone was in it. I love that several of us could be in the same chart at once. Review collected by and hosted on G2.com.