Epicor Eclipse Reviews & Product Details

Robust Inventory Management: It handles complex multi-branch order fulfillment, dynamic replenishment, lot tracking, and real-time inventory visibility across multiple warehouse locations.

Streamlined Order Processing & POS: It speeds up counter sales, job management, direct-ship orders, and complex matrix pricing, making order entry faster and more efficient.

Strong Purchasing & Replenishment Tools: It optimizes purchasing suggestions using lead times, historical demand patterns, and vendor buying groups.

Customizable Pricing & Rebate Tracking: It efficiently manages vendor rebates, customer-specific pricing structures, and complex contract pricing without requiring manual workarounds.

High System Reliability & Scalability: It’s built to reliably handle heavy transactional volume for mid-to-large-scale distributor operations. Review collected by and hosted on G2.com.

Outdated UI & Steeper Learning Curve: The user interface feels dated compared to modern cloud-native ERPs. Navigating character-based or legacy screens can take significant training, especially for new employees.

Complex Customization & Configuration: Configuring custom workflows, forms, or specialized reporting often requires deep technical expertise and, in many cases, specialized support resources.

Reporting Limitations: The out-of-the-box reporting tools can feel clunky and limited, frequently pushing you toward third-party tools (like MITS/WhiteCup) or advanced database query knowledge to pull meaningful business intelligence.

Integration Overhead: Integrating modern third-party applications (like e-commerce platforms or advanced CRM tools) can be challenging and costly, particularly compared to systems designed around modern REST APIs.

Cost of Implementation & Maintenance: Upgrades, custom add-ons, and ongoing system administration can add up to a high total cost of ownership, which can feel especially heavy for smaller distributors. Review collected by and hosted on G2.com.

I like that it brings multiple parts of the business together in 1 system. Processing orders or tracking sales, reduces a lot of manual work. Love it! Review collected by and hosted on G2.com.

The system can feel outdated and complicated to navigate. It can take a while to learn where everything is and some tasks require many steps. The interface could be more user friendly Review collected by and hosted on G2.com.

I enjoy the depth of Epicor Eclipse as it feels like it can provide a lot. I also think Innovo's companion apps work very well, and we use them in our warehouses for location adjustments, cycle counts, and managing delivery manifests. The product's scalability and ease of use, along with its ability to provide more functions, were key reasons for switching from Sage. Review collected by and hosted on G2.com.

I feel that training could be a little more 'visible'. Sometimes there is something that I need to find out and just do not know where to start. I think the help section online can be better and easier to navigate. Sometimes it will take you down rabbit holes too far away from your original questions. Review collected by and hosted on G2.com.

Ease of navigating multiple screens , looking at MRP, item shortages , time phase to see when to order what to order and where to order. Review collected by and hosted on G2.com.

MRP running background issues are some time painful resulting in missing some order placement. Delay in placement of order some time result in production interruption. Review collected by and hosted on G2.com.

Forms and the recent streamlining of the implementation process has helped a lot with logistics. Review collected by and hosted on G2.com.

With a system so complex, and I mean that in a good way, learning it can be a daunting task. The help documentation use to be a lot more detailed, some of that has been lost and I feel like this is in an effort to pay more for support and classes. Review collected by and hosted on G2.com.

I find Epicor Eclipse really easy to use, which is important for my work as a data engineer. The SQL replicator is especially straightforward, and I can connect it to any analytics tool effortlessly. As a new user, it was fairly easy to get started with the system. We have a great eclipse support team that assists with onboarding, and they're very helpful. We also use Eclipse Learning, which is a valuable resource in getting familiar with the platform. Review collected by and hosted on G2.com.

Support is slow. Some tickets will take months to be resolved. Review collected by and hosted on G2.com.

I like its user interface; it's very straightforward and simple to use for our end users. It doesn't require a higher skill set to learn it, which is great. Review collected by and hosted on G2.com.

AP Automation, there isn't any, I wish there was. Review collected by and hosted on G2.com.

I like that Epicor Eclipse is always evolving and continuing to find more ways that benefit our processes and company. I'm always finding new ways of efficiently advancing our processes with Eclipse's system. I also appreciate the multiple uses it offers and found the setup in-depth but smooth from my side. Review collected by and hosted on G2.com.

The EpiCare support is at times difficult to get through on an urgent matter or sometimes hard to understand. Review collected by and hosted on G2.com.

I like that Epicor Eclipse usually works and it fits our needs. It's specifically built for electrical distribution, which is crucial for our operations. Review collected by and hosted on G2.com.

Security is horrendous with issues like open send mail relays, deprecated SMB stacks, and no profiles for SELinux. Also, the initial setup was daunting. Review collected by and hosted on G2.com.

Moving to the cloud and adding some features is great. Creating end points so we can manage custom things easily. Solar has nice features that make it easy to customize but I would like more information on best practices. They are changing the integration environment to be easier. Review collected by and hosted on G2.com.

Eclipse software is becoming more progressive but in the past they did not have a lot of functionality we needed so now we are in the predicament that we have some custom code. The support is also challenging and they not communicate very well. They also focus heavily on getting product needs from the user groups which is sometime good but for us being very innovative and ahead of others in our industry the things we would like them to focus on are usually not in line with some less innovative users. Review collected by and hosted on G2.com.