Process Street Reviews & Product Details

I find Process Street pretty intuitive to use. It allows for conditional logic, which gives a little bit of flexibility in the flow, letting me show certain information based on conditions. It's also intuitive for the end user, making it simple for them to get in, respond to things, and see their responses. Review collected by and hosted on G2.com.

The integrations are very limited, only working with certain tools and restricting functionality. For example, with Slack, interaction is limited, reducing how effectively it can be used. The tool itself has a very rigid structure, making creation of new processes time-consuming. If there's a unique requirement, you must recreate everything, affecting every client or instance, which is less than ideal and very time consuming. Even setting up reminders is painful when it should be quick & intuitive. Setting up workflows is also time consuming, even though it wasn't difficult to jump in and start using. Further, if adding a lot into a workflow it can get buggy and their support team was not sufficiently efficient or knowlegable in addressing issues in a reasonable time. Review collected by and hosted on G2.com.

Process Street is well designed and simple to use. If you want to standardise your business processes into an SOP and then run them as recurring workflows, this is the software I would recommend. We used Process Street for many years for things like onboarding new clients, onboarding and offboarding users from our managed clients. You can have form fields, add conditional logic and approvals at key steps - the options are almost limitless! There are integrations via Zapier and native webhooks and we experimented with integrating Process Street with our PSA at the time. Review collected by and hosted on G2.com.

When we first started using Process Street, it was really affordable. However, now that there are various plans, the cost can climb quite quickly - especially as we needed more functionality and added more users. A weakened South Africa Rand and escalating cost led us to discontinue unfortunately. Review collected by and hosted on G2.com.

What I like best about Process Street is how it brings structure to daily work. It turns complicated processes into simple, step-by-step tasks that guide the team and prevent mistakes. I also enjoy building workflows and automations because they remove manual follow-ups and help everyone stay on track. Review collected by and hosted on G2.com.

One downside is that advanced features like automations and conditional logic can feel overwhelming for new users at first. There is a learning curve when building more complex workflows, but once learned, the system becomes very powerful and efficient. Review collected by and hosted on G2.com.

Process Street is awesome because you can tweak it to fit your team’s vibe and make everything run smoother. It keeps everyone on track, so you don’t have to stress about missing steps or messing things up. Plus, the automated checklists and real-time updates make it super easy to stay organised and get stuff done. Review collected by and hosted on G2.com.

Nothing. There is nothing I do not like about Process Street. Unless it ceases to exist. Review collected by and hosted on G2.com.

This system streamlines workflow requests and simplifies information updates across departments. It has significantly reduced the need for follow-ups, ensuring tasks are completed efficiently. The customizable workflows and integrated email features make communication seamless and enhance overall productivity. Review collected by and hosted on G2.com.

Nothing. The only thing that might be hard to adopt is figuring out how to create the templates and add in all these features, but alike any other application, this is standard. Review collected by and hosted on G2.com.

It allowed us to work more automated with the seamless onboarding experiences offered by Process St. Review collected by and hosted on G2.com.

It does require some time to learn the functionalities within Process St. Review collected by and hosted on G2.com.

I really enjoy making workflows to delegate tasks in the daily operations of my business. They do a good job with advanced logic, ownership of tasks, due dates, color coding, and integrations. It's a powerful tool. Great for creating workflows. Review collected by and hosted on G2.com.

It's a shame that they are very inflexible on prices. Additionally, the cost structure is highly misleading. They claim it's $20 per user per month. I would gladly pay $20 per user for my small business of 2 people. However, it's not actually $20 per user. Rather they force you to pay for 5 users, so it's $100 per month. For most businesses, this likely won't be an issue. For me and my two-man operation, it was frustrating and disappointing that they were not willing to be flexible, or even attempt to be flexible. Review collected by and hosted on G2.com.

Process Street combines power with simplicity. I like that I can assign roles, set approvals, and use conditional logic without it feeling overwhelming. The workflows are flexible and automation-ready, but the interface still feels as easy as checking off a task list. It also gives me the access controls and audit-ready features I need for compliance-heavy work, without sacrificing usability. Review collected by and hosted on G2.com.

There is an initial learning curve, and it takes some time to unlock its full potential. That said, the support team is excellent; they’re responsive, hands-on, and make sure you’re set up correctly and confident using the platform. Review collected by and hosted on G2.com.

i was one of the early adopters. they have continued to grow the product to a very robust tool. now with the ai features, its really taken off as a first class project management and work flow system. highly recommend. Review collected by and hosted on G2.com.

nothing i dislike. sometimes wish it was easier to build flows.. but thats just a part of the process. not their fault. Review collected by and hosted on G2.com.

What I appreciate most about Process Street is the ability to create detailed step-by-step guides with screenshots for employees. These guides can be updated as needed, ensuring they remain current. Additionally, the conditional logic feature allows for the creation of adaptive workflows, helping to streamline and optimize tasks.

I have been using it for almost a year now. Review collected by and hosted on G2.com.

The platform can be a bit slow at times, but the developers have the opportunity to optimize load times for improved performance. Review collected by and hosted on G2.com.