Smartsheet Reviews & Product Details

I love Smartsheet’s UI. It’s super easy to use and manage, and really delightful to look at. I like how customizable the cards are, so we can use the same prompts on every card and keep things consistent. When we mark a contract as “Fully Executed,” it moves to our fully executed Smartsheet, and I really enjoy that integration. The customization options feel endless and help us stay organized, see what’s coming down the pipeline, and keep all the information in one place. Review collected by and hosted on G2.com.

In Board mode, I’d like to hyperlink links without switching to the sheet. When I split my screen to take notes from email to the board and try to open a card, it gets all wonky and it’s hard to copy it over. Review collected by and hosted on G2.com.

Upsides are that the filtering is incredible for big clunky files. I feel like we rarely have any product issues or bugs when we have 5-10 people are using at one time. I like that you can easily link to other destinations in cells. It is also very helpful to be able to assign line items to people and be able to document our feedback in the chat and tag users so it goes to their email. Review collected by and hosted on G2.com.

Sometimes it can take a long time to load. Some of my sheets have to be saved after every change and does not refresh in real time for multiple users (may be a user error). Some times I get emails for line items that I am not assigned! Review collected by and hosted on G2.com.

I find Smartsheet simple to use, and adoption is high, so it doesn’t take long to teach new employees. It’s also a powerful, scalable tool: I can use it for simple things like task management and keeping data in sheets, or for more sophisticated projects with lots of assets. I like being able to automate spreadsheet processes and set up workflows to collect data from colleagues. Smartsheet also helps automate project execution, support governance, and give us a single point of truth for project management. The initial setup was very easy and took us only two weeks. Review collected by and hosted on G2.com.

I’m not super satisfied with Smartsheet’s support team. When I have problems, it takes a long time to get them resolved, and I think Smartsheet should invest more in support. The business license is pretty cheap, but the enterprise license is expensive. Review collected by and hosted on G2.com.

What I like about using smartsheet is I can ask someone to update selected fields without giving access to the entire sheet and also the dynamic view feature which can expose only relevant records or fields without sharing the source sheet Review collected by and hosted on G2.com.

the higher ongoing cost per user, most work requires an internet connection, Review collected by and hosted on G2.com.

I like having everything in one place and digital, and being able to track progress on tasks and movements. I can access Smartsheet remotely whenever and wherever I need to, and it isn’t paper-based. The workflows and automations are the biggest feature for me because I get messages as soon as web forms are submitted, sent to the right people. It makes everything fluid and accessible, with the right levels of accountability within the team. Setup was really easy for me, and now the process works much more clearly. Review collected by and hosted on G2.com.

The app is good to have on the go, but it isn’t as great as the web version and doesn’t have all the features I need. The change from paper forms to automation was a little slower and meant more emails for the team, though it works much more clearly now. With the change in cost and structure, Smartsheet is very expensive, and the charities and organizations we work with may not be able to afford it. Review collected by and hosted on G2.com.

The flexibility in how it can be used across various needs Review collected by and hosted on G2.com.

I wish it functioned more like a relational data base. Where come columns in one worksheet can be related together (similar to microsoft access from years ago).

I wish there was an easier way to copy a column that contains contacts. within org. This is a common column in many of my worksheets across various projects. When a change to this type of column is needed, I can't easily just make the change in one worksheet then copy/paste into multiple others. Note: if this relational aspect described above existed, I could just have one worksheet with the list, point that list to all other sheets, then only have to change the one column in one sheet Review collected by and hosted on G2.com.

I really like the calendar view, as it is an easy and streamlined way to look at all our products - both released and upcoming - to find our key information such as SKUs or quantity in warehouse. This saves me time when I need to find this information quickly, and I use it quite frequently. Review collected by and hosted on G2.com.

I find at times the interface can be a little "janky" or old fashioned - especially when I do not look at it in calendar view. I often have a hard time finding the information I need outside of calendar view. Review collected by and hosted on G2.com.

What I like best about Smartsheet is its ability to bring project planning, execution, and reporting into a single platform. As a PMO and Program Leader, I regularly use automated workflows, dashboards, reports, and resource management to provide executives with real-time visibility into project health, risks, dependencies, and budget status.

One feature that has significantly improved my workflow is automated alerts and approval workflows. Instead of manually chasing status updates, Smartsheet automatically notifies stakeholders when actions are required, saving several hours each week and improving accountability across teams.

Another capability I rely on is executive dashboards. Rather than spending time building PowerPoint reports, I can provide leaders with live portfolio data that updates automatically, allowing faster decision-making.

An unexpected benefit has been the platform's flexibility. I've used Smartsheet not only for project management, but also for PMO governance, intake management, RAID logs, resource planning, and strategic portfolio tracking. It scales well from managing a single project to overseeing enterprise-wide transformation programs. Review collected by and hosted on G2.com.

While Smartsheet is a powerful platform, one challenge is that it can become difficult to govern at scale. As organizations grow, it's easy for teams to create duplicate sheets, inconsistent reporting structures, and disconnected workflows without strong PMO standards.

I've also found that advanced portfolio management and cross-project dependency tracking can require significant configuration compared to purpose-built PPM tools. While Smartsheet is highly flexible, that flexibility sometimes means additional effort to build and maintain enterprise-level solutions.

Another area for improvement is executive reporting across large portfolios. Although dashboards are effective, creating highly customized analytics and forecasting often requires integrations with Power BI or other reporting tools to achieve deeper insights.

That said, these limitations are generally outweighed by the platform's ease of adoption, automation capabilities, and ability to quickly deliver value across project, program, and portfolio management functions. Review collected by and hosted on G2.com.

I like Smartsheet’s flexibility, multiple views, automation, and dashboards. The dashboards automatically bring information together across multiple sheets, which makes it quick and easy for me to present to the leadership team. The automation and dynamic dashboards also make my manual work easier. I use Smartsheet to manage deliveries, projects, and cross-functional collaboration, and I found the initial setup very easy. Review collected by and hosted on G2.com.

I find advanced formulas clunky compared with Excel. Cross-sheet references require tedious manual range selections, and the lack of modern functions like XLOOKUP forces me to use complex nested logic. Navigating large, linked sheets can also cause noticeable lag. Review collected by and hosted on G2.com.

I like that everything is covered. There is a way to track and communicate the workflow, customize data to work for you, send it to reports that are updated at whatever interval I choose. I am working from a school district and expanding this out past our Information Systems Team to the rest of the district. 10 minutes into showing what it does and the product was sold to the rest of the team. One question was if it supported Excel. It does. I also use it for Google Sheets. It took time to set it up, but in the end it saved hundreds of hours. Instead of individually running reports for schools, I could pull the completed report and email it to them in one move. I know my data is up to date and accurate within the limits I have set. Now it does take a different way of thinking. It is more of a database system, in a spreadsheet view and that can be a challenge. Once the learning curve is crossed, and you are very supported through that process, it is much easier. The only performance issues I have had were my own because I didn't calculate the update times correctly. I have not used any AI/Intellegence feautres. I am trying to get a quote to increase licenses, but my contact information has changed. We did find the pricig to be very affordable. Review collected by and hosted on G2.com.

I haven’t used the AI section yet, but it might have helped me get everything set up. The support person I worked with was experienced in business. I work for a school district, and I’m using it to pull together reports from multiple sources so I can save time. Review collected by and hosted on G2.com.