Smartsheet is easy to configure and excels at creating repeatable, scalable processes. The platform is backed by excellent learning resources through Smartsheet University and an outstanding Community where users can ask questions, share solutions, and learn from one another. The combination of flexibility, ease of adoption, and a strong user community makes Smartsheet a valuable tool for both individuals and large organizations. Review collected by and hosted on G2.com.

Smartsheet offers strong process management capabilities, but it lacks some features that users of Excel and Microsoft Project may consider standard. Common requirements often require workarounds, add-ons, or third-party solutions. Reporting can be more complex than expected, and product enhancements do not always keep pace with customer requests. Some highly requested features have remained outstanding for years. Review collected by and hosted on G2.com.

The time saved with automations and transparency of information across multiple teams. The introduction of the AI tool saved me and my team even more time when creating dashboards, graphs, reporting in general. Review collected by and hosted on G2.com.

There are some limitations, for example: when an external stakeholder receives an alert/ticket number, they can reply to the email and the email goes straight to the sheet owner. This is not practical in companies where there are limited licenses and the sheet owner is not who will be dealing with the external stakeholder. Another limitation is how much editing can be done to customize a form, we would like to have more flexibility with that. Review collected by and hosted on G2.com.

Honestly, it just makes project tracking a lot less chaotic. It looks and feels like a regular spreadsheet at first, so it was super easy for my team to pick up, but the automation options and dashboards are what actually save us time. It's great for keeping everyone on the same page without constantly sending follow-up emails. Review collected by and hosted on G2.com.

It takes a lot of onboarding time for new team members to get used to it. Review collected by and hosted on G2.com.

I appreciate that Smartsheet feels familiar because it is similar to Excel, which makes it relatively easy to learn and navigate. At the same time, many of its features feel more intuitive, particularly conditional formatting and the ability to connect and work across multiple sheets. These capabilities make it easier to organize information, track progress, and manage data more efficiently. Review collected by and hosted on G2.com.

I wish Smartsheet allowed multiple tabs within a single document, similar to an Excel workbook, rather than requiring each sheet to be created separately within a workspace. Although this structure can feel less organized when working with several related sheets, the workspace navigation is straightforward enough that it has not created a significant issue. Review collected by and hosted on G2.com.

It's pretty easy for new people to understand the basic UI. Once they are committed to learning then the integrations for example the dashboards and other reports etc takes some time for them to understand, but with the online videos and community its easy to learn. The AI integration is helpful at times, especially with the AI charts for dashboards. Review collected by and hosted on G2.com.

At times, the EU domain is slow. Sometimes I wish there were similar formulas to excel, such as lookup. I know there are workarounds but they also require a lot of work to setup. Also it would be great to integrate html dashboards created by Claude into the smartsheet dashboards. Review collected by and hosted on G2.com.

Smartsheet’s biggest strength is its flexible, spreadsheet-style interface combined with strong project and workflow management. It makes it easy to organize work, track progress, automate repetitive tasks, and collaborate across teams. The integrations with Microsoft 365 and other business tools are helpful, while dashboards and reports provide clear visibility. Performance is generally reliable, and the AI features can speed up routine tasks and summarize information. The onboarding process is straightforward, and the available support resources make it easier to get started and resolve questions when needed. Overall, Smartsheet offers good ROI for teams that need more structure and automation than a traditional spreadsheet. Review collected by and hosted on G2.com.

Smartsheet is powerful, but some advanced features can take time to learn, especially when setting up complex workflows, reports, and automations. The interface can feel a little overwhelming for new users, and larger sheets may require careful organization to stay easy to manage. Some integrations and advanced capabilities may also require higher-tier plans, which can affect the overall cost. AI features are useful, but their value can vary depending on the type of work. Support resources are helpful, although getting familiar with all the available options can take some time. Review collected by and hosted on G2.com.

Smartsheet is predominately a collaborative work management tool that allows cross-collaboration. Best part of it is the Enterprise or AWM plans that really enable powerful work delivery with Premium Apps like Smartsheet control center that helps saving times (when handling over 50 projects a year minimum) or dynamic View for managing sharing data. Review collected by and hosted on G2.com.

the native AI features are not there yet and Smartsheet is not investing enough on them. Hard to quantify a return on investment with those AI features at the current stage and they will realistically take up to 36 months to be at the level of Monday.com or any other Saas product. They should invest on re-upskilling the Support Team or improve the Support experience as they client's reply do not get addressed within the first 7 or 14 days, as it takes usually at least 5-15 email exchanges to make them understanding the issue. Overall the UI/UX of smartsheet is good and improving but some Views like Table View need a lot of investment to cope the same performances of Grid View. the Integrations provided are really good but their AI MCP connectors are not capable enough compared with a native MCP built by any Smartsheet Partner. Review collected by and hosted on G2.com.

My company uses Smartsheet primarily for creating and sharing project plans with our clients or for internal purposes. I like that it simplifies the process of building schedules, managing task dependencies, and tracking progress. It's also easy to collaborate with both internal teams and clients, as everyone can view the latest project status in one place, add comments etc. The dashboards and reporting capabilities provide good visibility into milestones, risks, and overall project health, making it easier to communicate progress and keep stakeholders aligned. Review collected by and hosted on G2.com.

One thing I find challenging is that some features aren't very intuitive to locate, especially if you don't use them frequently. For example, I recently wanted to add a holiday calendar to my project plan so that project dates would take non-working days into account. I couldn't remember where that setting was, and it wasn't easy to find within Smartsheet. I ended up asking ChatGPT to find the steps for me. Integrating a ChatGPT kind of machine within Smartsheet I believe that it would make it easier to guide users on how to find things within Smartsheet. Review collected by and hosted on G2.com.

What I Like Best: The seamless toggle between Grid and Gantt views ensures my team stays aligned without manual updates. Automated workflow triggers are my biggest time-saver; they handle recurring status nudges, reclaiming about 4 hours weekly.

Workflow Impact: Smartsheet eliminated our "version control" chaos. Having a single source of truth prevents data silos, while integrated intake forms automatically populate my master sheet, cutting out manual transcription.

Unexpected Benefit: The mobile app’s real-time photo uploads have been game-changing, providing total field visibility without needing constant status meetings. It’s transformed our collaborative efficiency from reactive to proactive. Review collected by and hosted on G2.com.

Complex Formula Limitations: "While grid-based, Smartsheet formulas lack the robustness of Excel. Complex nested functions or large-scale data manipulation often hit performance limits, forcing me to use multiple helper columns that clutter my sheets."

Mobile Editing Constraints: "While great for viewing, the mobile app lacks the full functionality of the desktop version. Making structural changes or complex updates on the go is difficult, which limits its utility for 'in-the-field' project management."

Steep Learning Curve: "The transition from a basic spreadsheet to a project management tool is difficult for new users; the interface can be overwhelming, leading to initial resistance and the need for significant internal training time." Review collected by and hosted on G2.com.

What I like most about Smartsheet is how easy it is to manage projects and data in one place. The spreadsheet-style interface is familiar, so it's easy to get started, while the automation features save a lot of manual work. I also use dashboards and reports to monitor KPIs and share real-time updates with my team. Another great advantage is the flexibility to customize sheets, forms, and workflows to fit different business needs without requiring technical expertise. Overall, it has improved our team's organization, Review collected by and hosted on G2.com.

One area that could be improved is the pricing, especially for smaller teams, as some advanced features require higher-tier plans. I also think the platform can feel a bit slow when working with very large sheets containing thousands of rows. Additionally, I would like to see more advanced built-in analytics and AI capabilities without relying on external integrations. Review collected by and hosted on G2.com.