--- title: Smartsheet Reviews meta\_title: 'Smartsheet Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22696 reviews by the users' company size, role or industry to find out how Smartsheet works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 22696 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- ### Smartsheet Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **ease of use** of Smartsheet, appreciating its flexibility across various applications and integration capabilities. [(2359 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710437&qs=pros-and-cons#reviews) Users value Smartsheet for its **customizable rows and powerful Control Center** , streamlining project tracking and data management. [(1665 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710160&qs=pros-and-cons#reviews) Users love the **effective team collaboration** features of Smartsheet, enhancing productivity and streamlining task management. [(1515 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1709940&qs=pros-and-cons#reviews) Users value the **automation features** in Smartsheet, which streamline tasks and improve workflow efficiency. [(1234 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1711079&qs=pros-and-cons#reviews) Users value the **versatile project tracking** capabilities of Smartsheet, facilitating efficient workflow management and data analysis. [(1229 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710515&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Smartsheet, particularly struggling with formulas and the interface's complexity. [(1183 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1712308&qs=pros-and-cons#reviews) Users find **missing features** in Smartsheet frustrating, particularly around customization and intuitive use compared to Excel. [(899 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710266&qs=pros-and-cons#reviews) Users find the **interface not intuitive** and face challenges navigating formulas, impacting their overall experience with Smartsheet. [(842 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1709407&qs=pros-and-cons#reviews) Users find the **limited features** of Smartsheet restrictive, particularly regarding formulas and collaboration capabilities. [(739 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1709461&qs=pros-and-cons#reviews) Users find the **limited customization** options of Smartsheet restrictive, impacting collaboration and user experience. [(554 mentions)](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1711157&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Smartsheet ##### 1. Ease of Use Users commend the **ease of use** of Smartsheet, appreciating its flexibility across various applications and integration capabilities. [ See 2359 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710437&qs=pros-and-cons#reviews) See Related User Reviews ![Alexandra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra N.") AN Alexandra N. Small-Business (50 or fewer emp.) 5.0/5 "Streamlines CRM and Project Management Seamlessly" What do you like about Smartsheet? I like that with Smartsheet, I can share specific data with specific users, which is very helpful. It's also very user-friendly and quite easy to lear MS Marco S. Small-Business (50 or fewer emp.) 4.5/5 "Organized Task Tracking with Powerful Cell History" What do you like about Smartsheet? I use Smartsheet for databases and dashboards. I like the way it is organized. It's really useful to assign tasks to a person and to track the status ##### 2. Project Management Users value Smartsheet for its **customizable rows and powerful Control Center** , streamlining project tracking and data management. [ See 1665 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710160&qs=pros-and-cons#reviews) See Related User Reviews ![Kausar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kausar S.") KS Kausar S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Collaboration with Easy Setup" What do you like about Smartsheet? I like the low code no code implementation in Smartsheet which helps in collaboration. I also appreciate the apps and forms that Smartsheet offers. Th MS Marco S. Small-Business (50 or fewer emp.) 4.5/5 "Organized Task Tracking with Powerful Cell History" What do you like about Smartsheet? I use Smartsheet for databases and dashboards. I like the way it is organized. It's really useful to assign tasks to a person and to track the status ##### 3. Team Collaboration Users love the **effective team collaboration** features of Smartsheet, enhancing productivity and streamlining task management. [ See 1515 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1709940&qs=pros-and-cons#reviews) See Related User Reviews ![Kausar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kausar S.") KS Kausar S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Collaboration with Easy Setup" What do you like about Smartsheet? I like the low code no code implementation in Smartsheet which helps in collaboration. I also appreciate the apps and forms that Smartsheet offers. Th ![Alexandra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra N.") AN Alexandra N. Small-Business (50 or fewer emp.) 5.0/5 "Streamlines CRM and Project Management Seamlessly" What do you like about Smartsheet? I like that with Smartsheet, I can share specific data with specific users, which is very helpful. It's also very user-friendly and quite easy to lear ##### 4. Automation Users value the **automation features** in Smartsheet, which streamline tasks and improve workflow efficiency. [ See 1234 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1711079&qs=pros-and-cons#reviews) See Related User Reviews ![Kausar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kausar S.") KS Kausar S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Collaboration with Easy Setup" What do you like about Smartsheet? I like the low code no code implementation in Smartsheet which helps in collaboration. I also appreciate the apps and forms that Smartsheet offers. Th ![Alexandra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra N.") AN Alexandra N. Small-Business (50 or fewer emp.) 5.0/5 "Streamlines CRM and Project Management Seamlessly" What do you like about Smartsheet? I like that with Smartsheet, I can share specific data with specific users, which is very helpful. It's also very user-friendly and quite easy to lear ##### 5. Project Tracking Users value the **versatile project tracking** capabilities of Smartsheet, facilitating efficient workflow management and data analysis. [ See 1229 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710515&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Smartsheets - the best tool for Project Managers" What do you like about Smartsheet? Smartsheets allows you to collaborate with others and makes real time updates. It's easy to use and familiar UI to other softwares which makes it easy ![Joshua M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua M.") JM Joshua M. Mid-Market (51-1000 emp.) 5.0/5 "Smartsheet is a great tool to complete complex schedules" What do you like about Smartsheet? The most helpful part about Smartsheet for my job is the ability to easily reference other sheets I've created. I deal a lot with scheduling so it hel ### 5 Cons or Disadvantages of Smartsheet ##### 1. Learning Curve Users face a **steep learning curve** with Smartsheet, particularly struggling with formulas and the interface's complexity. [ See 1183 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1712308&qs=pros-and-cons#reviews) See Related User Reviews ![Beth F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beth F.") BF Beth F. Small-Business (50 or fewer emp.) 5.0/5 "No better way to manage work" What do you dislike about Smartsheet? Support is awful. The customer service interface consistently lets me down. No one at Smartsheet seems to care about the end user (me) - they just wan ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great for project managment" What do you dislike about Smartsheet? Some features feel overly complex and aren’t very user-friendly, which makes them harder to use than they should be. ##### 2. Missing Features Users find **missing features** in Smartsheet frustrating, particularly around customization and intuitive use compared to Excel. [ See 899 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710266&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Polished and usefull tool" What do you dislike about Smartsheet? Sometimes the changes take a bit more time than expected. The bad part is that, with some of the new views, not all functionalities are available. ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Mid-Market (51-1000 emp.) 3.5/5 "Robust Project Controls, but Clunky Integrations and High Pricing" What do you dislike about Smartsheet? I think it can be clunky with integrations, lacks necessary features and high pricing models. Customer support is so so. ##### 3. Not Intuitive Users find the **interface not intuitive** and face challenges navigating formulas, impacting their overall experience with Smartsheet. [ See 842 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1709407&qs=pros-and-cons#reviews) See Related User Reviews MS Marco S. Small-Business (50 or fewer emp.) 4.5/5 "Organized Task Tracking with Powerful Cell History" What do you dislike about Smartsheet? {"I don't see anything that can be particularly improved. Maybe the possibility to link the tabs and dashboards faster."} ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Polished and usefull tool" What do you dislike about Smartsheet? Sometimes the changes take a bit more time than expected. The bad part is that, with some of the new views, not all functionalities are available. ##### 4. Limited Features Users find the **limited features** of Smartsheet restrictive, particularly regarding formulas and collaboration capabilities. [ See 739 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1709461&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Polished and usefull tool" What do you dislike about Smartsheet? Sometimes the changes take a bit more time than expected. The bad part is that, with some of the new views, not all functionalities are available. OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Review of Smartsheet by O. Willcox" What do you dislike about Smartsheet? The formulas feel inaccesible & linking features still is not very intuitive ##### 5. Limited Customization Users find the **limited customization** options of Smartsheet restrictive, impacting collaboration and user experience. [ See 554 mentions ](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1711157&qs=pros-and-cons#reviews) See Related User Reviews ![Kausar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kausar S.") KS Kausar S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Collaboration with Easy Setup" What do you dislike about Smartsheet? I find the sheets concept in Smartsheet could be improved. It would be helpful if it had the capability to merge headers like Excel. ![Joshua M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua M.") JM Joshua M. Mid-Market (51-1000 emp.) 5.0/5 "Smartsheet is a great tool to complete complex schedules" What do you dislike about Smartsheet? Sometimes i have a tough time with the appearance of my smart sheets. i find other programs have more appearance options. ![Alejandra C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandra C.") AC Alejandra C. customer success manager Small-Business (50 or fewer emp.) 8/9/2026 "Powerful Enterprise Collaboration and Premium Apps That Streamline Project Delivery" 4/5 What do you like best about Smartsheet? Smartsheet is predominately a collaborative work management tool that allows cross-collaboration. Best part of it is the Enterprise or AWM plans that really enable powerful work delivery with Premium Apps like Smartsheet control center that helps saving times (when handling over 50 projects a year minimum) or dynamic View for managing sharing data. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? the native AI features are not there yet and Smartsheet is not investing enough on them. Hard to quantify a return on investment with those AI features at the current stage and they will realistically take up to 36 months to be at the level of Monday.com or any other Saas product. They should invest on re-upskilling the Support Team or improve the Support experience as they client's reply do not get addressed within the first 7 or 14 days, as it takes usually at least 5-15 email exchanges to make them understanding the issue. Overall the UI/UX of smartsheet is good and improving but some Views like Table View need a lot of investment to cope the same performances of Grid View. the Integrations provided are really good but their AI MCP connectors are not capable enough compared with a native MCP built by any Smartsheet Partner. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? Smartsheet is solving reporting and visibility, allowing cross-collaboration among different teams in different departments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Yannis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yannis M.") YM Yannis M. Project Manager Small-Business (50 or fewer emp.) 8/6/2026 "Smartsheet Simplifies Project Planning with Clear Dashboards and Collaboration" 5/5 What do you like best about Smartsheet? My company uses Smartsheet primarily for creating and sharing project plans with our clients or for internal purposes. I like that it simplifies the process of building schedules, managing task dependencies, and tracking progress. It's also easy to collaborate with both internal teams and clients, as everyone can view the latest project status in one place, add comments etc. The dashboards and reporting capabilities provide good visibility into milestones, risks, and overall project health, making it easier to communicate progress and keep stakeholders aligned. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? One thing I find challenging is that some features aren't very intuitive to locate, especially if you don't use them frequently. For example, I recently wanted to add a holiday calendar to my project plan so that project dates would take non-working days into account. I couldn't remember where that setting was, and it wasn't easy to find within Smartsheet. I ended up asking ChatGPT to find the steps for me. Integrating a ChatGPT kind of machine within Smartsheet I believe that it would make it easier to guide users on how to find things within Smartsheet. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? Smartsheet has made it much easier for me to manage and monitor my projects in one place. I can customize my project plans with formulas and automation. For example, I use formulas to calculate overall project completion, which gives both me and my PMO a real-time view of project progress. Since the project plan is shared, stakeholders can access the latest status at any time without needing to request updates. It has also helped centralize project tracking. Rather than maintaining deliverables and milestones across multiple tools, e.g., Confluence, I can manage them directly within Smartsheet. This makes it easier to monitor upcoming deliverables, track dependencies, and keep everyone aligned on timelines and progress. From an integration perspective, the ability to connect with tools such as Microsoft Teams, Jira, and other Microsoft 365 applications helps keep project information accessible and reduces the need to switch between multiple platforms. I've also found the platform performs well for day-to-day project management, even when working with larger project plans and multiple collaborators, allowing the team to access up-to-date information without noticeable delays. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite GI Gonzalo I. Engineer Enterprise (\> 1000 emp.) 8/6/2026 "Smartsheet Streamlined Our Workflow with Grid/Gantt Views and Smart Automation" 4.5/5 What do you like best about Smartsheet? What I Like Best: The seamless toggle between Grid and Gantt views ensures my team stays aligned without manual updates. Automated workflow triggers are my biggest time-saver; they handle recurring status nudges, reclaiming about 4 hours weekly. Workflow Impact: Smartsheet eliminated our "version control" chaos. Having a single source of truth prevents data silos, while integrated intake forms automatically populate my master sheet, cutting out manual transcription. Unexpected Benefit: The mobile app’s real-time photo uploads have been game-changing, providing total field visibility without needing constant status meetings. It’s transformed our collaborative efficiency from reactive to proactive. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? Complex Formula Limitations: "While grid-based, Smartsheet formulas lack the robustness of Excel. Complex nested functions or large-scale data manipulation often hit performance limits, forcing me to use multiple helper columns that clutter my sheets." Mobile Editing Constraints: "While great for viewing, the mobile app lacks the full functionality of the desktop version. Making structural changes or complex updates on the go is difficult, which limits its utility for 'in-the-field' project management." Steep Learning Curve: "The transition from a basic spreadsheet to a project management tool is difficult for new users; the interface can be overwhelming, leading to initial resistance and the need for significant internal training time." Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? Key Benefits: Version Control: Everyone works from a single source of truth, ending "final\_v2.xlsx" confusion. Automated Accountability: Automated workflows replace manual follow-ups, ensuring tasks don't slip through the cracks. Real-Time Visibility: Dashboards provide instant project health updates, which has reduced our need for recurring status meetings by approximately 50%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aarti B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aarti B.") AB Aarti B. Sr Analyst Enterprise (\> 1000 emp.) 10/20/2023 "If Process Mapping is your forte - Smartsheet is your End-to-End solution" 5/5 What do you like best about Smartsheet? No coding software, yet it captures all the user requirement that one may need to develop a solution for their company, it's very dependable and not easy to break if you set it up correctly. The looks are same as Excel but it is more powerful with lots of easy to setup automations, It keeps the stakeholders well-informed with automated emails/notifications. Workflow works seemslessly and if you get stuck they have a wonderful staff and customer support that usually reaches you within 24hrs with all detailed possible solutions:) Kudos!! It's mobile and desktop apps are new useful additions- keeps it very handy even if you on rolls. You can use it anywhere, anytime for any quick review. Very helpful for daily in take process uses. I recently used their Data shuttle- very happy to use such feature when less human intervention and more better integration with other apps. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? Still many basic features are not available, some of them are used in day to day usability cases e.g. time format, validation, ability to create Error display messages....Grid sheet to Dynamic data translation(one example: time format is in UTC ISO8601 format in dynamic). They do have wonderful active community, where we users share great ideas....and it's completely understandable that with limited resources - it takes time to implement, but unavilablity or slow release of new features makes it difficult many times to convince the Stakeholders to present Smartsheet as a perfect 'Usecase' solution. To make this product even more successful, users need more flexible, advance features else many competitors are there in the market. Recent 'Enagage 2023' summit shared some great upcoming features,, hope to get them soon. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? Automation, alerts and easy Workflow setup. User limited access and collaboration is a great plus. instaneously updates are great and very productive. Review collected by and hosted on G2.com. Show More 8/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jezryl May A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jezryl May A.") JA Jezryl May A. Project Admin Mid-Market (51-1000 emp.) 7/31/2026 "Granular Sharing and Dynamic Views Make Smartsheet Shine" 4.5/5 What do you like best about Smartsheet? What I like about using smartsheet is I can ask someone to update selected fields without giving access to the entire sheet and also the dynamic view feature which can expose only relevant records or fields without sharing the source sheet Review collected by and hosted on G2.com. What do you dislike about Smartsheet? the higher ongoing cost per user, most work requires an internet connection, Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? We use Smartsheet as a centralised source of truth where all relevant project information, tasks, timelines, responsibilities, and updates are stored and managed in one place. This reduces the need to maintain multiple files and helps prevent duplicated, outdated, or conflicting information. Team members can access the latest data in real time, making it easier to monitor progress, coordinate activities, and ensure everyone is working from the same information. Smartsheet also improves visibility and accountability by clearly showing task owners, deadlines, project status, and outstanding actions. Its automated reminders and notifications reduce manual follow-ups, while dashboards and reports allow us to quickly identify priorities, delays, and potential issues. Overall, it helps us save time, streamline communication, and manage our work more consistently and efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicole S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole S.") NS Nicole S. IRB Post Approval Compliance Specialist Mid-Market (51-1000 emp.) 8/6/2026 "Flexible Tool, But Needs Relational Database Features for Shared Contact Columns" 3.5/5 What do you like best about Smartsheet? The flexibility in how it can be used across various needs Review collected by and hosted on G2.com. What do you dislike about Smartsheet? I wish it functioned more like a relational data base. Where come columns in one worksheet can be related together (similar to microsoft access from years ago). I wish there was an easier way to copy a column that contains contacts. within org. This is a common column in many of my worksheets across various projects. When a change to this type of column is needed, I can't easily just make the change in one worksheet then copy/paste into multiple others. Note: if this relational aspect described above existed, I could just have one worksheet with the list, point that list to all other sheets, then only have to change the one column in one sheet Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? It's allowing me to set up an IRB post approval monitoring tracking system for the university I work for Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AG Ana G. Sales consultant Information Technology and Services Mid-Market (51-1000 emp.) 7/27/2026 "Excellent for managing projects, automating workflows, and keeping teams aligned" 5/5 What do you like best about Smartsheet? The flexibility is what stands out most. I like how it combines spreadsheet simplicity with advanced project management capabilities such as automation, dashboards, reporting, Gantt charts, forms, and resource management. It integrates well with Microsoft 365, Google Workspace, Slack, Jira, and many other business tools, making it easy to fit into existing workflows. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? While the interface is generally intuitive, some of the more advanced features require time to learn, especially workflow automation and complex reporting. The pricing can also become expensive for larger organizations or teams that need premium capabilities. Mobile functionality works well for basic updates but doesn't always offer the same experience as the desktop version. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? Smartsheet helps us centralize project information, automate repetitive administrative tasks, and improve communication between departments. Instead of managing multiple spreadsheets, emails, and disconnected tracking systems, we now have a single source of truth for project status, deadlines, responsibilities, and reporting. This has reduced missed deadlines, improved collaboration, and given leadership much better visibility into ongoing work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rene "Rocky" E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene "Rocky" E.") RE Rene "Rocky" E. Senior Support Services Specialist Mid-Market (51-1000 emp.) 7/22/2026 "Smartsheet Unifies Planning, Automation, and Executive Dashboards for Real-Time Visibility" 5/5 What do you like best about Smartsheet? What I like best about Smartsheet is its ability to bring project planning, execution, and reporting into a single platform. As a PMO and Program Leader, I regularly use automated workflows, dashboards, reports, and resource management to provide executives with real-time visibility into project health, risks, dependencies, and budget status. One feature that has significantly improved my workflow is automated alerts and approval workflows. Instead of manually chasing status updates, Smartsheet automatically notifies stakeholders when actions are required, saving several hours each week and improving accountability across teams. Another capability I rely on is executive dashboards. Rather than spending time building PowerPoint reports, I can provide leaders with live portfolio data that updates automatically, allowing faster decision-making. An unexpected benefit has been the platform's flexibility. I've used Smartsheet not only for project management, but also for PMO governance, intake management, RAID logs, resource planning, and strategic portfolio tracking. It scales well from managing a single project to overseeing enterprise-wide transformation programs. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? While Smartsheet is a powerful platform, one challenge is that it can become difficult to govern at scale. As organizations grow, it's easy for teams to create duplicate sheets, inconsistent reporting structures, and disconnected workflows without strong PMO standards. I've also found that advanced portfolio management and cross-project dependency tracking can require significant configuration compared to purpose-built PPM tools. While Smartsheet is highly flexible, that flexibility sometimes means additional effort to build and maintain enterprise-level solutions. Another area for improvement is executive reporting across large portfolios. Although dashboards are effective, creating highly customized analytics and forecasting often requires integrations with Power BI or other reporting tools to achieve deeper insights. That said, these limitations are generally outweighed by the platform's ease of adoption, automation capabilities, and ability to quickly deliver value across project, program, and portfolio management functions. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? Smartsheet solves several challenges that are common in project, program, and portfolio management, including fragmented reporting, lack of visibility, manual status collection, and inconsistent project governance. For me, the biggest benefit has been creating a single source of truth across multiple teams and initiatives. Instead of gathering updates from spreadsheets, emails, and meetings, project data is centralized and automatically updated, allowing stakeholders to access real-time information whenever they need it. Smartsheet's automation capabilities have also reduced administrative overhead. Automated reminders, approval workflows, and status notifications help keep projects moving without requiring constant follow-up, freeing up more time for strategic planning and issue resolution. At the leadership level, dashboards and portfolio reporting provide immediate visibility into project health, risks, dependencies, resource utilization, and key milestones. This enables faster decision-making, improves accountability, and helps ensure strategic initiatives remain aligned with business objectives. Overall, Smartsheet has helped improve operational efficiency, increase transparency, and reduce the time spent managing project administration so teams can focus on delivering results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Lynn V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynn V.") LV Lynn V. Data Operations Mid-Market (51-1000 emp.) 7/20/2026 "A Complete, Customizable Workflow Product that does Everything Needed." 5/5 What do you like best about Smartsheet? I like that everything is covered. There is a way to track and communicate the workflow, customize data to work for you, send it to reports that are updated at whatever interval I choose. I am working from a school district and expanding this out past our Information Systems Team to the rest of the district. 10 minutes into showing what it does and the product was sold to the rest of the team. One question was if it supported Excel. It does. I also use it for Google Sheets. It took time to set it up, but in the end it saved hundreds of hours. Instead of individually running reports for schools, I could pull the completed report and email it to them in one move. I know my data is up to date and accurate within the limits I have set. Now it does take a different way of thinking. It is more of a database system, in a spreadsheet view and that can be a challenge. Once the learning curve is crossed, and you are very supported through that process, it is much easier. The only performance issues I have had were my own because I didn't calculate the update times correctly. I have not used any AI/Intellegence feautres. I am trying to get a quote to increase licenses, but my contact information has changed. We did find the pricig to be very affordable. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? I haven’t used the AI section yet, but it might have helped me get everything set up. The support person I worked with was experienced in business. I work for a school district, and I’m using it to pull together reports from multiple sources so I can save time. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? We needed to go into one system and check data in three places. Then go into another and check data in two places. At that time we could not keep the windows open to correlate the data and it is cumbersome. I use the dataport to build a report from all of the sources in the correct order, as they are updated so I have a complete, color coded and organized report. I can check anything from that report and know the whole story. The data follows the student and their actions and is not reliant someone remembering to tell the next person. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bhavita T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavita T.") BT Bhavita T. Graduate Architect Small-Business (50 or fewer emp.) 7/12/2026 "Turns Scattered Workflows Into a Clear, Trackable System" 4/5 What do you like best about Smartsheet? What I like most about Smartsheet is how it can take messy, scattered work and turn it into a clear, trackable system, without forcing everyone to completely change how they already work. It still feels familiar, like a spreadsheet, but it functions more like a full project-management platform. Review collected by and hosted on G2.com. What do you dislike about Smartsheet? Smartsheet can be frustrating at times because its spreadsheet-style layout gets cluttered quickly, and managing larger or more complex projects can start to feel clunky. Some of the more advanced features aren’t built in, so I often end up relying on additional configurations or add-ons to get it working the way I need. Review collected by and hosted on G2.com. What problems is Smartsheet solving and how is that benefiting you? As an intern working with a contracting engineering team in Sydney, what I find most useful about Smartsheet is how it takes the chaos out of project coordination and keeps everyone aligned. It helps solve several day-to-day problems that engineering interns often run into, especially when you’re juggling site updates, contractor communication, and documentation all at once. Review collected by and hosted on G2.com. 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