Smartsheet Reviews & Product Details

Easy way to collaborate with colleges on projects and plans and keep data live and accurate Review collected by and hosted on G2.com.

I wouldn't say there is anything to dislike about Smartsheet the only thing I would prefer is an auto saving at intervals. The pop up reminds us to save after a period of time but auto saving like google sheets would just add a level of security that work is definitely saved Review collected by and hosted on G2.com.

As a Analyst with experience managing complex testing phases like SIT (System Integration Testing) and UAT (User Acceptance Testing), what I like best about Smartsheet is its exceptional ability to centralize and categorize disparate project data into a single, highly structured view.

​Specifically, I rely heavily on custom dropdown columns, conditional formatting, and parent-child hierarchies to manage the complete lifecycle of our testing requirements:

​Requirement & Defect Tracking: Instead of juggling multiple spreadsheets or disjointed tools, I use drop-down fields to map out requirements, track daily test execution status (e.g., Passed, Failed, Blocked), and assign ownership for pending remediation work. ​Phase Organization: During SIT and UAT cycles, being able to nest tasks under distinct project phases allows our stakeholders to filter views instantly and see real-time progress without manual status reports.

​This flexibility has drastically reduced alignment meetings and streamlined how our team handles sign-offs, making Smartsheet an indispensable core tool for our delivery pipeline. Review collected by and hosted on G2.com.

While Smartsheet is powerful, accidental row deletion remains a risk because standard editor permissions lack granular safeguards to block wholesale deletions. Additionally, the overall navigation pathways and UI visuals feel dated and unintuitive, making it cumbersome to quickly manage complex project views or present clean layouts to stakeholders. Review collected by and hosted on G2.com.

I like Smartsheet for its ease of use and cloud-based functionality. The ability to integrate with AI is a valuable feature for me. The cloud-based aspect allows me to connect to it from anywhere, even on my phone, which helps with quick alignment. I also find the initial setup to be very easy, and I know the team who set it up found it to be quick. Review collected by and hosted on G2.com.

It sometimes gets difficult to find the right sheet in Smartsheet. I think it would be better if there was a way to create a board that filters the sheets. Review collected by and hosted on G2.com.

Its flexibility and ease of collaboration. Smartsheet makes it simple to track projects, manage tasks, automate workflows, and share real-time updates with team members in one place. The interface is familiar like a spreadsheet but much more powerful for project management and reporting. Review collected by and hosted on G2.com.

Some advanced features and automations can feel complex for new users, and the pricing can become expensive for smaller teams. The platform can also slow down slightly when working with very large sheets or highly detailed workflows. Review collected by and hosted on G2.com.

Keeps you in control and informed of multiple sections you’re managing and collates it into a easy to read layout Review collected by and hosted on G2.com.

Takes a little while to cut your teeth into the multiple applications relevant to your section but once you get the gist of it becomes really easy to use and gives you powerful insights Review collected by and hosted on G2.com.

I like that Smartsheet is an online shared platform that makes it easy to collaborate with others, and provides a wide range of tools/ functions that help with my day to day tasks. for example, I love that you can save specific filter presets. I manage 8 different accounts, all with different data/ information that is unique to each. I like being able to have saved filters that makes analyzing data more efficient. The integration is also very convenient. having the option for the desktop app and the web browser allows me to easily switch tabs on my browser, or for a more focused experience to use the app. The platform is very strait forward to use, and my co-workers before me were always using Smartsheet, so it was easy to learn the mechanics and getting set up. Although I have not yet used the customer support services. I feel that the pricing is pretty reasonable for a professional business tool, and I definitely get my use out of Smartsheet to justify purchasing it every year. I have not personally encountered any AI intelligence while using Smartsheet yet. Review collected by and hosted on G2.com.

In terms of performance, I have noticed that the web version is a bit slow at times, especially with other users in the spreadsheet. However, I am often working on fairly dense spreadsheets with a few thousand rows of data to load. Also a few weeks ago when I was attempting to login at the start of the day it wasn't recognizing my email and password combination. I attempted to reset my password but every time I went into the Microsoft sign in page it said there was an issue signing in. So now every time I need to sign in it requires me to get a code sent to my inbox that I need to copy in order to sign in. A minor inconvenience to how I used to log in but still an inconvenience. Review collected by and hosted on G2.com.

Smartsheets is much more collaborative than other programs I've used, including Excel. The user interface is simple and understandable. Once you learn to really use Smartsheets the automation possibilities are endless! Review collected by and hosted on G2.com.

Data visualization hasn't had many improvements in my 6+ years using Smartsheets. The options are minimal and not always the best visuals. There are also data limits when it comes to large datasets over a certain amount of rows. I wish there were better out of the box templates to work with too. The templates included are few and not the best for what needs to be done most times. Review collected by and hosted on G2.com.

I love how easy these are to learn. Since I’ve never been the best with forms or spreadsheets, I was able to figure out how to use it pretty quickly. The automations are also straightforward and easy to set up. The pricing for our enterprise account is very competitive and I have been able to gain so much time back at work. I have been able to automate processes that have been tedious and ensure accuracy of information. My team is actively now using the dashboards as well as the workflows and it's been great. We have integrated it with out site and registration portals and the results are almost immediate. So far haven't needed any support or onboarding assistance for setting any of it up. Review collected by and hosted on G2.com.

Sometimes it lags when you have been in it too long. Review collected by and hosted on G2.com.

As a marketing professional, my favorite part about Smartsheet is the shareability and the ability to attach any marketing or brand asset to a topic or row so my team can easily review and collaborate in one place. The performance is unmatched, and Smartsheet is utilized at every level within my organization. It has become a vital tool that we will always need in our toolbox.

Going from Excel to Smartsheet was a smooth transition because the platform feels much more intuitive and user-friendly. I especially appreciate the automation features, which help streamline workflows, notifications, and task tracking without needing to memorize complex Excel formulas. For project management and team collaboration, I find Smartsheet much simpler and more efficient to use. Review collected by and hosted on G2.com.

One challenge I’ve experienced with Smartsheet is around account and ownership management. After an older license tied to some of our projects was accidentally deleted, we lost admin control over several sheets. While the projects are still viewable, managing permissions and ownership became difficult since the original admin account no longer exists. It would be helpful if there were a simpler recovery or reassignment process for situations like this. Review collected by and hosted on G2.com.

I think Smartsheet makes it easy to create and automate customer- or employee-facing forms for collecting and monitoring data. It’s very user-friendly, and you don’t have to be especially tech-savvy to use it.

We use it internally for tracking customer issues, customer feedback on service performed, as well as pulling system data and sharing it in multiple ways. Review collected by and hosted on G2.com.

One limitation I’ve personally experienced with Smartsheet at All N One is that the platform can be glitchy at times. For example, we created a customer issue tracking form that is supposed to collect issue details from customer service and automatically notify our production and operations managers. However, when users click the form link, it often opens the backend editing view instead of the actual front-facing form. The only workaround is usually closing out of it and reopening it several times until it loads correctly. While Smartsheet is useful for organizing workflows and communication, issues like this can create frustration for employees and slow down day-to-day operations. Review collected by and hosted on G2.com.