What do users say about Simpro?

Generated using AI from real user reviews

Users consistently praise Simpro for its ease of use and centralized organization of job management, which streamlines daily operations and enhances team coordination. Many appreciate how it consolidates various functions like scheduling, invoicing, and reporting into one platform, making it easier to manage workflows. However, some users note that the interface can feel complicated at times, particularly when navigating between different tasks.

Simpro Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Simpro, and what problem is it built to solve?

Simpro is a field-service and job-management platform that brings work such as quoting, scheduling, job tracking, inventory, and invoicing together. Teams use it to coordinate office and field operations and keep job information in one place.

What languages does Simpro support?

Simpro supports 2 languages: English and Spanish.

What company sizes and industries is Simpro the best fit for?

Simpro is most represented among positive experiences from small businesses, with mid-market teams also represented. The industries with the strongest presence include:

Company size — Small businesses: Organizations with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industry — Construction: A prominent segment among positive experiences.
Industry — Electrical and electronic manufacturing: Also strongly represented.
Industry — Facilities services: A recurring segment.
Industry — Security and investigations: Another notable segment.
Industry — Mechanical or industrial engineering: Also represented.

How long does it take to implement Simpro across a team?

Implementation commonly takes 1–3 months, though the time needed varies with the scope of the rollout and setup. The reported timelines cluster as follows:

Time to go live	Relative frequency
1–3 months	Most common
Less than 1 month	Also common
3–6 months	Also common
6–12 months or more	Less common

What customer support options does Simpro provide, and how do users find the overall support experience?

Support is available through email/help desk and phone, with 24/7 live-rep support also offered. The experience can be helpful and responsive, particularly when users reach someone by phone or chat, but some teams describe slow responses and difficulty getting issues resolved through support cases.

What is the experience like for teams switching to Simpro from another tool?

Teams move to Simpro from tools such as ServiceM8, Jobber, Tradify, QuickBooks Desktop, and spreadsheets when they need more connected job, project, inventory, and costing workflows. The change can replace separate systems and reduce duplicate entry, while adding more visibility from quoting and scheduling through to invoicing. The transition may take effort: importing data, configuring processes, and getting staff comfortable with the system can be challenging.

What tools and platforms does Simpro integrate with, and how do these integrations help users get more value from the product?

Simpro offers 26 integrations, including accounting, scheduling and workflow, payments, and CRM or customer-communication connections. Users describe them as a way to connect day-to-day work and reduce duplicate entry, although sync issues and setup friction can arise.

Accounting: Xero, QuickBooks Online, QuickBooks Desktop, MYOB, and Sage.
Scheduling and workflow: Microsoft Outlook, Zapier, and Groundplan.
Payments: Stripe and Square.
CRM and customer communication: Podium.

What features or capabilities could make Simpro even more useful?

The most useful improvements would make common workflows quicker and give teams more control over how they work. Recurring requests include:

Reporting: Make reports and dashboards easier to customize, search, filter, and use for day-to-day decisions.
Navigation and mobile use: Reduce clicks and make the mobile experience clearer, more reliable, and closer to desktop capabilities.
Scheduling and automation: Improve dispatch and technician assignment, and make recurring work and follow-ups easier to automate.
Customization: Make forms, templates, and job fields easier to adapt without complex setup.
Inventory and purchasing: Improve visibility into job materials, reserved stock, and purchase-order workflows.

How useful do Simpro users find its AI features in everyday use?

Simpro’s listed AI capabilities span assistance with email, scheduling, alerts, and workflow management. In everyday use, the experience is mixed: users find AI note-writing and report or historical-data searches helpful, while inaccurate results, the need for precise prompts, and uneven performance can limit its usefulness.

Chat and communication: Email management and third-party integrations.
Scheduling and coordination: Scheduling and calendar management.
Workflow and notifications: Workflow management, alerts, and notifications.

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Sophia W.

Marketing Manager

Small-Business (50 or fewer emp.)

11/3/2026

"A User-Friendly Platform for Managing Sales and Business Performance"

4.5/5

What do you like best about Simpro?

Simpro Lightning has an intuitive, easy-to-use interface, with information categorised effectively. Individual user access and assigned quotes, sales and responsibilities make managing pipelines, budgets and performance much easier.

The integrations help create a more connected workflow, reducing manual administration and keeping information organised. The system performs well, supporting efficient day-to-day operations and improving visibility across the business.

The functionality offers good value for money, with time saved and improved organisation contributing to a positive return on investment. Support and onboarding are important in helping users understand the system and get the most out of its features.

There is also potential for AI and intelligent automation to further improve efficiency, particularly through analysing data, identifying trends and reducing repetitive tasks. These capabilities could support better decision-making and free up time for more valuable work.

Overall, Simpro Lightning is a valuable tool for improving organisation, accountability and business performance. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There isn't anything significant that I dislike about Simpro Lightning. As with any system, there is always room for improvement, particularly around introducing further automation and making certain processes even more streamlined. Overall, I find it a useful and effective platform. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Simpro helps solve the challenge of managing sales, quotes, budgets and individual performance across the team. It provides a centralised place to organise information, track progress and monitor pipelines, reducing the need for manual tracking and separate spreadsheets. This saves time, improves visibility and makes it easier to manage workloads, identify opportunities and keep everyone accountable. Ultimately, it helps us work more efficiently, stay organised and make better-informed business decisions. Review collected by and hosted on G2.com.

Bradley E.

Owner/Manager

Small-Business (50 or fewer emp.)

11/2/2026

"Well-Organized, But Overpriced with Pushy Upsells and Rigid Contracts"

2/5

What do you like best about Simpro?

Keeps everything well organised and structured. In my opinion, it genuinely outperforms competitors when it comes to handling large amounts of information. It doesn’t bog down or get slow; it stays very responsive. The structure is solid, and it handles customer data well. Notes are handled well too, and overall it feels like a well-built, robust web app.

I’ve also used Servicem8 and ascora, and I find simpro to be a more polished option for a large database. There are lots of options for organisation and keeping information in order. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Way too expensive for what you actually get. On top of that, the long-term three-year contracts are a big ask, especially when it comes to their add-on agents. There’s basically no protection for the user if it doesn’t meet the expected standard or fails to deliver what’s promised.

It’s also become very sales-driven. I’m getting spammy pop-ups daily trying to upsell, and people reach out fairly often to push additional products. Between the emails, webinars, and constant nudges, it feels relentless.

It really feels like they’re peppering in extra products and features, particularly around AI, that companies like Servicem8 and Ascora have had for free, or close to free, for 12 months or more. Overall, it comes across like a shiny plastic toy dressed up as a Ferrari, while demanding a Ferrari price.

I also don’t like the mobile app. In my experience it fails a lot: things get lost, it logs you out quite often, and we run into random syncing issues. Overall, it just feels clunky and dated, especially compared with the speed, usability, and functionality of the apps some competitors offer.

I also find there are lots of unpolished features, as though they were quickly added as an afterthought, but they're never fully developed, so they're not really usable. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Structure and organisation, especially around reporting. The reporting is genuinely pretty good, and it’s naturally tied to what you’re willing to put in. It helps structure day-to-day operations and handles material tracking and inventory without requiring a lot of extra effort.

We use it heavily for scheduling, data operations, tracking materials, adding pre-builds, and pre-build pricing and quoting. We also use it to quote anything from small jobs all the way up to large jobs in the millions, and it handles that really, really well. Out of all the software I’ve used, it does the things I’ve listed above better than anything else. It’s very quick and very responsive.

That said, there aren’t many options for breaking things down and itemising. For quotes, it can involve a lot of development work, mostly with trainers, to help you build different forms. There’s no easy way to simply show an individual price, or something along those lines. Review collected by and hosted on G2.com.

Jake B.

Manging Director

Small-Business (50 or fewer emp.)

11/2/2026

"Not just a negative review, one hoping to be listened to so we can make more money"

0/5

What do you like best about Simpro?

customer contacts for communication, listing preferred contact for job and quote communication and accounts so this doesn't have to be documented elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

1) Simpro is extremely admin heavy and outside of the very expensive pricing it is costly to operate as it requires a high admin to field tech ratio.

2) UI is clunky and requires extensive training to operate, UX is buggy and the bugs just keep on coming faster than they are fixed, this results in staff being frustrated in this platform

3) performance is poor, simpro does not include B2B technical businesses in its efforts and tailors to the domestic fixed price market...... technical trades need a DO&CHARGE platform(scope of works defined by the onsite tech, billable travel, tech to raise variations)

4) support is poor and onboarding is worthless, taking full un-refundable payment for training because simpro cannot be built to be user friendly, nor can it be made customizable enough to warrant the extensive training required.

5) AI and the lightning upgrade has been worthless to my company, truly, I would love to get on a call with someone to express how it is useless and the core reason the initial features do not provide any value to a technical trade business.

6) integrations have to be the most dated out of all your competitors.... you don't even have 2 way communication with Xero, the most used accounting platform in Australia. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

ITS NOT, Simpro needs to fix its core offering and features.

the product portal has a lot of fixes to the platform but resources are going into salesly AI slop features...... and all new features that have been released have had a poor execution and are useless e.g. quote deposits, automated recurring jobs.

Some examples;

Timesheets are dated and clunky

Automated recurring job do not work

deposits cannot display the quote description....

Field technicians cannot raise variations

technicians cannot schedule themselves

technicians cannot see job totals (Price)

jobcards cannot run over multiple days

catalog items require supply qty in each supplier line

Customer assets are nightmare to manage currently Review collected by and hosted on G2.com.

Michael E.

Owner

Small-Business (50 or fewer emp.)

Originally submitted 7/28/2026

"Easy QBO Integration, Useful Insights, and Powerful Reporting"

5/5

What do you like best about Simpro?

Easy to use, intergrates with my QBO and the information is very useful. Love the reporting functions and also the new AI modules. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The fact that we cant demand our filed guys take at least 2 pictures before completing a job Review collected by and hosted on G2.com.

Mike B.

Owner

Small-Business (50 or fewer emp.)

Originally submitted 7/16/2026

"Simpro Brings End-to-End Accountability from Quote to Final Payment"

4.5/5

What do you like best about Simpro?

Simpro has made everyone accountable from the very beginning, from the lead and quote stage all the way through to collecting the final payment for the job. It took some adjustment for everyone here, but it was truly needed. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The learning curve moving from QuickBooks Desktop to Simpro has been steep. In QuickBooks, you can adjust almost anything at any time. With Simpro, the initial importing is confusing, and when you go back later to try to fix issues, it feels like it gets even worse.

For example, why weren’t we told during training to use the initial import feature in the accounting link? It’s also the small things that add up, like why sites default to customer rates. Most of the time, the sites are in different towns, so the tax rates aren’t correct unless they’re manually updated. Then, after manually updating, you might get a prompt like, “Do you wish to save the current tax rate to this site for future transactions?” It’s just little things like that. why cant the accounting link be automatic or on a timer of some sort, instead of manually running it? Review collected by and hosted on G2.com.

Kon H.

General Manager

Small-Business (50 or fewer emp.)

Originally submitted 8/30/2026

"Pretty good, not awesome"

4.5/5

What do you like best about Simpro?

I like that it can go from quote to invoice and includes some project management functionality as well Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Quote probability calculation as a percentage of quote value is not very useful as we either get all the value or zero. Data feeds would be awesome if they were more flexible and could be used, we aren't able to make any of our customer PO's work with DF. Simpro lightning / just ask has yet to prove useful for the money being charged. Poor, Just ask has been a failure to date. The mobile team haven't really adopted the job ready feature yet. The AI generated notes work ok. Review collected by and hosted on G2.com.

Larissa F.

CEO & Director

Small-Business (50 or fewer emp.)

8/30/2026

"Strong Margin Visibility, Smooth Xero Integration, and AI-Powered BI Insights"

4/5

What do you like best about Simpro?

Gross profit margin visibility is strong, and there are multiple ways to make the product work for our company. Downtime is minimal, and the team takes initiative to enhance the product and keep up with changing technology. Pricing is acceptable. Integration works well with Xero. The AI intelligence means we spend less time trying to make BI reporting work for us, and more time analysing the results. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Support is really lacking. Communication is often delayed, especially when you’re trying to resolve an issue. Changes also get made without notice, which can make it difficult for staff to accommodate the interface changes at times. Each division of SimPRO is stated as being disconnected when in reality it isn't, which is confusing to the end user and causes delays. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Being able to see exactly where gross profit margin leakage occurs is the biggest factor for our business. Whether it’s a technician needing more training, a salesperson not including the right items at the quoting stage, or costs coming in higher than anticipated, it gives us clear visibility into what needs attention. That insight helps us keep improving the business on a continual basis. Review collected by and hosted on G2.com.

Lorraine K.

Finance & Social Media Marketing Manager

Small-Business (50 or fewer emp.)

8/28/2026

"Strong Fit for Projects and Maintenance, with Solid ERP Value"

4/5

What do you like best about Simpro?

The system can cope with both projects and maintenance jobs, which suits our B2B set up. Our engineers are familiar with the system and give positive report on the functions. We have the integration with Xero accounts which could work better but functions. We have used Simpro for 9 years now and haven't invested any time into improvements until recently. We upgraded to lightning to lock in the price structure for 3 years, the price was an improvement over the 36 month plan. This along side demonstrations, onboarding for the new ai functions and a days training offered we are continuing our investment of ERP into Simpro. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Some of the form functions don't work as we'd like. The set up can be complicated. I wasn't around when we set it up and I don't know what training was provided but staff have been using it at an absolute basic input level, delving now into the system further I'm finding it quite complicated for our needs and will need assistance from Simpro professionals to get it to the desired levels we would like to achieve which whilst ok, a system that is intuitive is more preferable. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/2/2026

"Simpro Keeps Jobs Organized and Teams in Sync"

4.5/5

What do you like best about Simpro?

What I like most about Simpro is that it keeps everything organized in one place. I use it regularly for job scheduling, tracking job progress, reviewing customer details, and handling day-to-day administrative tasks. Because all the information is easy to access, it’s much simpler to coordinate with technicians, stay on top of outstanding jobs, and keep daily operations running smoothly. Overall, it saves time and helps cut down on miscommunication between the office and field teams. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

One thing I dislike about Simpro is that the interface can sometimes feel complicated, especially when navigating between different jobs, schedules, and customer records. Some routine administrative tasks require several clicks, which can be time-consuming during busy days. I think the system could benefit from a more streamlined layout, faster navigation, and improved search and filtering options to make everyday tasks more efficient. Review collected by and hosted on G2.com.

What problems is Simpro solving and how is that benefiting you?

Simpro helps us manage job scheduling, track work progress, and keep customer and job information organized in one system. In the electrical services industry, coordinating multiple jobs and technicians can be challenging, especially when schedules change or urgent requests come in. Simpro makes it easier to assign jobs, monitor their status, and access important details without constantly switching between different platforms. This helps reduce scheduling conflicts, prevents missed updates, improves communication between the office and field technicians, and allows us to manage daily operations more efficiently. Review collected by and hosted on G2.com.

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

11/2/2026

"Easy to Use and Navigate—Especially the Old Interface. Just need some improvement on some features."

4/5

What do you like best about Simpro?

I think it's easy to use and navigate. I'm referring to the old interface, by the way. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Recently, we had issues with the automated notification. For our quote follow, it does not allow for the attachment to be attached for notification for pending and in-progress quotes.

Another instance, when I customer been receiving job notification for a different sites. What happened was the salesperson copy an existing quote and assign it to a new customer, for some reason the additional contact for that previous customer was also added to the new quote. I believe that should have been remove once you change the customer.

Another one, with the Simpro and Zapier automation, Simpro is not feeding the complete data in Zapier. This kinda restrict some automation.

Overall, Simpro is alright. It just in some instances, there are some limitation to some features. Review collected by and hosted on G2.com.