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Epicor Prophet 21 Reviews & Product Details

For 50 years, Epicor has developed purpose-built solutions for distributors. Our unmatched industry expertise about the unique processes and requirements of distributors are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. With over 250,000 cloud users and a 90% retention rate, our innovative and award-winning solutions are used by leading global distributors who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. Epicor Prophet 21 is the leading industry productivity solution designed for the unique needs of distributors. Prophet 21 provides the capabilities that distributors need to procure, assemble, ship and deliver the goods their customers want – quickly, efficiently and accurately. Essential supply chain processes are built into Prophet 21 to enable distributors of all sizes to increase sales, improve margins, and increase productivity. Prophet 21 integrates seamlessly with additional distribution systems and modules to deliver a turnkey solution that provides complete visibility into a distributor’s supply chain. Prophet 21 software enables the most critical business functions to work more efficiently, including: • Customer Relationship Management—CRM tools enable distributors to access information quickly and efficiently to streamline day-to-day processes while improving customer service. • Order Management—whether orders are manually entered, remotely via a mobile device or laptop, or online by a customer, information goes directly into Prophet 21 for fast order processing. • eCommerce—with Epicor Commerce a cloud-based eCommerce solution—distributors can increase sales, reach new customers, and shorten sales cycles for all their products and services. • Inventory Management—multiple dynamic inventory replenishment methods give the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels. • Purchasing—regardless of the number of warehouses, Prophet 21 distribution software centralizes the purchasing process to optimize buying power and inventory levels. • Warehouse Management System—WMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations. • Financials—the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which provides a detailed picture of the company’s financial situation, and make knowledgeable business decisions—allowing distributors to be proactive instead of reactive. • Service and Maintenance—integrated Service and Maintenance helps keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders. • Business Intelligence—Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of data to quickly see important information about business performance.

Product Website

Seller

Epicor

Discussions

Epicor Prophet 21 Community

Languages Supported

English

Overview by

Rachel Abasi

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

View More Pricing Information

Epicor Prophet 21 Media

Epicor Prophet 21 Home Portal

Epicor Prophet 21 Item Master

Epicor Prophet 21 Order Entry

EVA - Epicor Virtual Agent Customer Info

EVA - Epicor Virtual Agent Item Inquiry

Wireless Warehouse Management Receiving

Official Downloads

(4)

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Prophet 21 Overview

The Business Value of Epicor Software for Wholesale Distributors

Distribution Industry Insights Report 2023

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Harshal N.

Supply Chain Analyst

Enterprise (> 1000 emp.)

9/26/2024

"Outdated UI but reliable, easy to use, and fast"

3.5/5

What do you like best about Epicor Prophet 21?

Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exceptional. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult to maintain. Oracle integration causes pricing issues when two currencies are used. Review collected by and hosted on G2.com.

Response from Brennan Kelly of Epicor Prophet 21

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Thank you for your feedback about Epicor Prophet 21. We’re sorry to hear that you are unhappy with the solution. We would like to learn more about the specific issues you are experiencing so we can deliver assistance quickly. Please can you email us at socialmedia@epicor.com with your contact information, so we can assist you.

Shellie R.

Mid-Market (51-1000 emp.)

5/7/2025

"My team enjoys the customizations available with the P21 platform"

5/5

What do you like best about Epicor Prophet 21?

We appreciate the customizations that are available with the platform as we have implemented quite a few customizations to make the product work best for our company's needs. We also use the Epicor ECC eCommerce platform and are in the process of implementing the Epicor EPX payment processor so we enjoy having multiple Epicor products that are supported on the P21 platform. Having teams that understand the variety of products that we are using is also very helpful. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

I'm the Director of eCommerce so my review is somewhat limited to the services my team uses. The only downside I have experienced is that sometimes we need extensive customizations in order to make a new eCommerce feature work and occasionally we have long lag times in the implementation of the new feature due to these customizations. Review collected by and hosted on G2.com.

Jolene H.

Operations Process Improvement

Mid-Market (51-1000 emp.)

5/7/2025

"Always More to Learn!"

5/5

What do you like best about Epicor Prophet 21?

While it isn't possible to anticipate the nuance every customer brings to the table, Prophet 21's customizability allows us to meet our business needs within the existing ERP framework. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Prophet's move to the cloud means we are missing out on its newest features. We have not always trusted new releases when they're first introduced and have been hesitant to move to the Epicor Cloud. Because of that, key features are more frequently moving beyond our reach. Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

5/8/2025

"Purpose Built Distribution Software for Small to Large Business"

5/5

What do you like best about Epicor Prophet 21?

Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. The tools it provides makes it a key part of how we serve customers as a distributor. In addition, we do service and some manufacturing and Prophet 21 is able to do all of these under one unified platform. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize some your forms to have all the information you need. Review collected by and hosted on G2.com.

Chris L.

Mid-Market (51-1000 emp.)

5/7/2025

"Where is the manufacturing capabilities"

4/5

What do you like best about Epicor Prophet 21?

Epicor Prophet 21 is a great system for Distribution. However, our company is splitting between Distributiin and Manufacturing. It does have Light Manufacturing capabilities, but you have to pay for add-ons. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Not really a good MRP. To explore other add-ons you have to pay. Hard to pay if you do not know the juice is worth the squeeze. Review collected by and hosted on G2.com.

Joshua S.

Small-Business (50 or fewer emp.)

5/6/2025

"A robust, yet slightly overly complex system"

4/5

What do you like best about Epicor Prophet 21?

Prophet 21 has many useful features, ranging from sales, to finances, to inventory solutions. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Utilizing all the tools can be difficult, especially without more advanced training or prior knowledge of this sort of system. Review collected by and hosted on G2.com.

Miguel J.

Operations Assistant/ Billing & Purchasing

Small-Business (50 or fewer emp.)

5/6/2025

"Great learning experience"

5/5

What do you like best about Epicor Prophet 21?

Combines all aspects of the business into one platform. And with newer releases, our ability to run the business improves. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Adding new products can be cost prohibitive. New modules are pricey and come with zero support unless you are doing to incur a greater cost. Review collected by and hosted on G2.com.