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Epicor Prophet 21 Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Epicor Prophet 21 Media

Epicor Prophet 21 Demo - Epicor Prophet 21 Home Portal
Epicor Prophet 21 Home Portal
Epicor Prophet 21 Demo - Epicor Prophet 21 Item Master
Epicor Prophet 21 Item Master
Epicor Prophet 21 Demo - Epicor Prophet 21 Order Entry
Epicor Prophet 21 Order Entry
Epicor Prophet 21 Demo - EVA - Epicor Virtual Agent Customer Info
EVA - Epicor Virtual Agent Customer Info
Epicor Prophet 21 Demo - EVA - Epicor  Virtual Agent Item Inquiry
EVA - Epicor Virtual Agent Item Inquiry
Epicor Prophet 21 Demo - Wireless Warehouse Management Receiving
Wireless Warehouse Management Receiving
Play Epicor Prophet 21 Video
Play Epicor Prophet 21 Video
Play Epicor Prophet 21 Video
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Epicor Prophet 21 Reviews (181)

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Reviews

Epicor Prophet 21 Reviews (181)

View 1 Video Reviews
4.1
181 reviews

Pros & Cons

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SR
Mid-Market (51-1000 emp.)
"My team enjoys the customizations available with the P21 platform"
What do you like best about Epicor Prophet 21?

We appreciate the customizations that are available with the platform as we have implemented quite a few customizations to make the product work best for our company's needs. We also use the Epicor ECC eCommerce platform and are in the process of implementing the Epicor EPX payment processor so we enjoy having multiple Epicor products that are supported on the P21 platform. Having teams that understand the variety of products that we are using is also very helpful. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

I'm the Director of eCommerce so my review is somewhat limited to the services my team uses. The only downside I have experienced is that sometimes we need extensive customizations in order to make a new eCommerce feature work and occasionally we have long lag times in the implementation of the new feature due to these customizations. Review collected by and hosted on G2.com.

Jolene H.
JH
Operations Process Improvement
Mid-Market (51-1000 emp.)
"Always More to Learn!"
What do you like best about Epicor Prophet 21?

While it isn't possible to anticipate the nuance every customer brings to the table, Prophet 21's customizability allows us to meet our business needs within the existing ERP framework. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Prophet's move to the cloud means we are missing out on its newest features. We have not always trusted new releases when they're first introduced and have been hesitant to move to the Epicor Cloud. Because of that, key features are more frequently moving beyond our reach. Review collected by and hosted on G2.com.

Verified User in Industrial Automation
EI
Mid-Market (51-1000 emp.)
"Purpose Built Distribution Software for Small to Large Business"
What do you like best about Epicor Prophet 21?

Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. The tools it provides makes it a key part of how we serve customers as a distributor. In addition, we do service and some manufacturing and Prophet 21 is able to do all of these under one unified platform. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize some your forms to have all the information you need. Review collected by and hosted on G2.com.

CL
Mid-Market (51-1000 emp.)
"Where is the manufacturing capabilities"
What do you like best about Epicor Prophet 21?

Epicor Prophet 21 is a great system for Distribution. However, our company is splitting between Distributiin and Manufacturing. It does have Light Manufacturing capabilities, but you have to pay for add-ons. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Not really a good MRP. To explore other add-ons you have to pay. Hard to pay if you do not know the juice is worth the squeeze. Review collected by and hosted on G2.com.

JS
Small-Business (50 or fewer emp.)
"A robust, yet slightly overly complex system"
What do you like best about Epicor Prophet 21?

Prophet 21 has many useful features, ranging from sales, to finances, to inventory solutions. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Utilizing all the tools can be difficult, especially without more advanced training or prior knowledge of this sort of system. Review collected by and hosted on G2.com.

Miguel J.
MJ
Operations Assistant/ Billing & Purchasing
Small-Business (50 or fewer emp.)
"Great learning experience"
What do you like best about Epicor Prophet 21?

Combines all aspects of the business into one platform. And with newer releases, our ability to run the business improves. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Adding new products can be cost prohibitive. New modules are pricey and come with zero support unless you are doing to incur a greater cost. Review collected by and hosted on G2.com.

RW
Small-Business (50 or fewer emp.)
"Director of Finance"
What do you like best about Epicor Prophet 21?

Prophet is rather user friendly and always has new updates. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

One the the dislikes, is the length of time it takes the service department to get back. Review collected by and hosted on G2.com.

Bassem R.
BR
Director Of Information Technology
Mid-Market (51-1000 emp.)
"Broad Community Invlolvement"
What do you like best about Epicor Prophet 21?

I like that they collect and use information from the user community to improve their product Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Nothing comes to mind. So far it meets all our needs. Review collected by and hosted on G2.com.

LB
Mid-Market (51-1000 emp.)
"very interesting"
What do you like best about Epicor Prophet 21?

user friendly software - easy to use thank you Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

Support is good but would prefer sometimes to have a call Review collected by and hosted on G2.com.

CC
Director, Distribution
Small-Business (50 or fewer emp.)
"Long time user"
What do you like best about Epicor Prophet 21?

We like that we own the data and the ability to integrate into other systems. It was easy to tell from day one that Prophet21 was engineered for distribution. Review collected by and hosted on G2.com.

What do you dislike about Epicor Prophet 21?

There's not a lot to dislike. If I had to pick something, it would be the lack of ability to automatically round prices to the nearest penny. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

19 months

Average Discount

9%

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Epicor Prophet 21 Features
Centralized Inventory Database
Inventory Level Dashboards
Stock History Reporting
Purchase Orders
Receiving
Order History
Returns
Credit Limits
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Epicor Prophet 21