Smartsheet Reviews & Product Details

Smartsheet has been especially valuable for managing projects, tracking deliverables, and keeping teams aligned in one place. I regularly use features like automated workflows, reminders, status tracking, dashboards, and shared project plans. Having this information centralized makes it much easier to understand where work stands without having to rely on multiple spreadsheets, emails, or follow-up meetings.

One of the biggest benefits is the ability to automate routine project management tasks. Automated notifications and reminders help keep owners accountable and make it easier to identify upcoming deadlines or items that need attention. I also appreciate the flexibility of Smartsheet—it has the familiarity of a spreadsheet but provides much stronger capabilities for collaboration, project tracking, and reporting.

An unexpected benefit has been the visibility it creates across a team. Dashboards and reports make it easier to give stakeholders a quick view of progress, priorities, and potential risks without requiring them to dig through a detailed project plan. Overall, Smartsheet has helped make project management more organized, transparent, and efficient. Review collected by and hosted on G2.com.

One challenge with Smartsheet is that it can become difficult to manage as projects grow in size and complexity. Sheets with a lot of information, dependencies, formulas, and automation can feel cluttered, and it sometimes takes extra effort to find exactly what you need.

There is also a learning curve when moving beyond the basic spreadsheet functionality. Features like advanced formulas, workflows, dashboards, and reporting are powerful, but they aren't always intuitive to set up or troubleshoot. I’ve also found that maintaining consistency across multiple sheets and projects can require more manual oversight than expected.

Overall, these aren't major drawbacks, but simplifying some of the more advanced functionality and making complex project environments easier to navigate would improve the experience. Review collected by and hosted on G2.com.

My company uses Smartsheet primarily for creating and sharing project plans with our clients or for internal purposes. I like that it simplifies the process of building schedules, managing task dependencies, and tracking progress. It's also easy to collaborate with both internal teams and clients, as everyone can view the latest project status in one place, add comments etc. The dashboards and reporting capabilities provide good visibility into milestones, risks, and overall project health, making it easier to communicate progress and keep stakeholders aligned. Review collected by and hosted on G2.com.

One thing I find challenging is that some features aren't very intuitive to locate, especially if you don't use them frequently. For example, I recently wanted to add a holiday calendar to my project plan so that project dates would take non-working days into account. I couldn't remember where that setting was, and it wasn't easy to find within Smartsheet. I ended up asking ChatGPT to find the steps for me. Integrating a ChatGPT kind of machine within Smartsheet I believe that it would make it easier to guide users on how to find things within Smartsheet. Review collected by and hosted on G2.com.

What I Like Best: The seamless toggle between Grid and Gantt views ensures my team stays aligned without manual updates. Automated workflow triggers are my biggest time-saver; they handle recurring status nudges, reclaiming about 4 hours weekly.

Workflow Impact: Smartsheet eliminated our "version control" chaos. Having a single source of truth prevents data silos, while integrated intake forms automatically populate my master sheet, cutting out manual transcription.

Unexpected Benefit: The mobile app’s real-time photo uploads have been game-changing, providing total field visibility without needing constant status meetings. It’s transformed our collaborative efficiency from reactive to proactive. Review collected by and hosted on G2.com.

Complex Formula Limitations: "While grid-based, Smartsheet formulas lack the robustness of Excel. Complex nested functions or large-scale data manipulation often hit performance limits, forcing me to use multiple helper columns that clutter my sheets."

Mobile Editing Constraints: "While great for viewing, the mobile app lacks the full functionality of the desktop version. Making structural changes or complex updates on the go is difficult, which limits its utility for 'in-the-field' project management."

Steep Learning Curve: "The transition from a basic spreadsheet to a project management tool is difficult for new users; the interface can be overwhelming, leading to initial resistance and the need for significant internal training time." Review collected by and hosted on G2.com.

What I like most about Smartsheet is how easy it is to manage projects and data in one place. The spreadsheet-style interface is familiar, so it's easy to get started, while the automation features save a lot of manual work. I also use dashboards and reports to monitor KPIs and share real-time updates with my team. Another great advantage is the flexibility to customize sheets, forms, and workflows to fit different business needs without requiring technical expertise. Overall, it has improved our team's organization, Review collected by and hosted on G2.com.

One area that could be improved is the pricing, especially for smaller teams, as some advanced features require higher-tier plans. I also think the platform can feel a bit slow when working with very large sheets containing thousands of rows. Additionally, I would like to see more advanced built-in analytics and AI capabilities without relying on external integrations. Review collected by and hosted on G2.com.

Smartsheet is a powerful work management and collaboration platform that combines the familiarity of spreadsheets with advanced project management capabilities. It provides features such as task tracking, workflow automation, dashboards, reporting, and resource management, making it suitable for teams of all sizes.

One of Smartsheet's key strengths is its flexibility. Users can easily customize sheets, forms, and workflows to fit different business processes without requiring extensive technical knowledge. Its integration with tools such as Microsoft 365, Teams, Outlook, and Power BI enhances productivity and collaboration across organizations.

The platform offers excellent visibility through real-time dashboards and automated notifications, helping teams stay on track and meet deadlines. However, new users may experience a learning curve when setting up complex workflows and advanced automation.

Overall, Smartsheet is a highly effective solution for project management, process improvement, and team collaboration. It is particularly valuable for organizations seeking greater transparency, accountability, and efficiency in managing work.

Rating: 4.5/5 ⭐ Review collected by and hosted on G2.com.

While Smartsheet is a strong project and work management platform, it does have some limitations:

Steep learning curve for advanced features

Basic sheet management is easy, but automation, formulas, dashboards, and cross-sheet references can be challenging for new users.

Can become expensive

Costs can increase significantly as more users, licenses, and premium features are added, especially for larger teams.

Spreadsheet-focused interface

Users looking for a more visual project management experience (like Trello or Monday.com) may find the spreadsheet-style layout less intuitive.

Limited reporting across large datasets

While reporting is good, complex enterprise reporting and analytics often require integration with tools such as Power BI.

Performance issues with large sheets

Sheets containing thousands of rows, multiple formulas, and extensive cross-sheet references can become slower to load and maintain.

Complex permission management

Managing sharing and access controls across multiple sheets, reports, and workspaces can become difficult as usage grows.

Dependency on structured data

Smartsheet works best when processes are clearly defined. Less structured or creative work may feel constrained.

Limited native resource planning

Although resource management features are available, organizations with sophisticated workforce planning needs may require additional tools.

Formula limitations

Compared with Excel, Smartsheet formulas and data manipulation capabilities are less powerful, which can be frustrating for advanced spreadsheet users. Review collected by and hosted on G2.com.

Smartsheet has been a valuable tool for managing and automating day-to-day processes. Its user-friendly interface makes it straightforward to create and maintain sheets, forms, and workflows, and the automation features are intuitive, saving significant time by cutting down on manual tasks. Forms are simple to build and integrate seamlessly with Smartsheet, which supports efficient data collection, tracking, and follow-through. The platform is reliable in day-to-day use, makes it easy to onboard new users, and delivers strong ROI by improving productivity and overall process efficiency. Overall, Smartsheet is a powerful solution for workflow management, automation, and collaboration that helps teams stay organized and work more effectively. Review collected by and hosted on G2.com.

One limitation I’ve run into is that certain things can’t be used in automation. Also the limit of cells that we have if that can be increased that'll be really great Review collected by and hosted on G2.com.

What I like best about SmartSheet is the excel like way the project management software is structured. It has a drop down box so you can select if a task has been completed or not. It also goes in date order. Review collected by and hosted on G2.com.

The downsides of using SmartSheet is that individual sheets have a maximum number of rows and its not easy to view everything. Although it has Excel like rows it seems pretty complex and not as simple as some. For example, if the tasks are long or the project has multiple task that is not the best tool as it becomes too cumbersome to manage and maintain over time. Review collected by and hosted on G2.com.

No coding software, yet it captures all the user requirement that one may need to develop a solution for their company, it's very dependable and not easy to break if you set it up correctly. The looks are same as Excel but it is more powerful with lots of easy to setup automations, It keeps the stakeholders well-informed with automated emails/notifications. Workflow works seemslessly and if you get stuck they have a wonderful staff and customer support that usually reaches you within 24hrs with all detailed possible solutions:) Kudos!!

It's mobile and desktop apps are new useful additions- keeps it very handy even if you on rolls. You can use it anywhere, anytime for any quick review. Very helpful for daily in take process uses. I recently used their Data shuttle- very happy to use such feature when less human intervention and more better integration with other apps. Review collected by and hosted on G2.com.

Still many basic features are not available, some of them are used in day to day usability cases e.g. time format, validation, ability to create Error display messages....Grid sheet to Dynamic data translation(one example: time format is in UTC ISO8601 format in dynamic).

They do have wonderful active community, where we users share great ideas....and it's completely understandable that with limited resources - it takes time to implement, but unavilablity or slow release of new features makes it difficult many times to convince the Stakeholders to present Smartsheet as a perfect 'Usecase' solution.

To make this product even more successful, users need more flexible, advance features else many competitors are there in the market. Recent 'Enagage 2023' summit shared some great upcoming features,, hope to get them soon. Review collected by and hosted on G2.com.

The simplicity of sheets, however the power of custom dashboards. It is a great tool to support margin management and handle customer opportunities. The pricing is reasonable. Our team are all on one system and can communicate easily about existing projects. We have used it to help onboard our new staff by storing all SOPs. This has really helped improve employee and business performance. Review collected by and hosted on G2.com.

Would be great to incorporate a task list, ability to connect to xero and send customer comms. Review collected by and hosted on G2.com.

Smartsheet is easy to use, highly flexible, and provides excellent visibility across projects. The automation, collaboration, and reporting features help reduce manual work and keep teams aligned on priorities and deadlines. Review collected by and hosted on G2.com.

Smartsheet can become complicated to manage at scale, particularly with large datasets, complex workflows, and multiple linked sheets. Some advanced features have a significant learning curve and require ongoing administration to maintain effectively. Review collected by and hosted on G2.com.