Salesforce Platform Reviews & Product Details

What I like best about Salesforce is that it gives us one clean source of truth and makes the work trackable end-to-end. In a fast-moving environment like ours, that reduces back-and-forth, keeps handoffs clean, and makes it easy to prioritize what matters through dashboards and reporting. I also like how customizable it is. Once the workflow is mapped properly, Salesforce can enforce consistency with automation, so the process doesn’t depend on who’s working that day. Review collected by and hosted on G2.com.

What I dislike most is that it can feel overly complex and admin-heavy for simple tasks—too many clicks, slower performance at times, and small workflow changes often need configuration to get right. Review collected by and hosted on G2.com.

Salesforce stands out for its flexibility and its ability to be customized to support complex business processes. I appreciate how it brings sales, service, and automation together on a single platform, which makes it easier to manage work in one place. The reporting and dashboard features are especially powerful and genuinely help with making data-driven decisions. I use it regularly, and it has significantly improved efficiency and visibility across teams. Review collected by and hosted on G2.com.

The learning curve can be steep, especially for new users or administrators. Some configurations and automations require careful planning to prevent performance issues down the line. Licensing costs can also be high for smaller teams. Even with these drawbacks, the platform’s capabilities still outweigh the challenges. Review collected by and hosted on G2.com.

Total Customization: You can build literally anything. It doesn't matter how complex your business process is—whether you're tracking a multi-million dollar pharmaceutical deal at AstraZeneca or managing a small fleet of cars—you can mold Salesforce to fit that exact workflow.

The Ecosystem (AppExchange): It’s like the App Store for business. If Salesforce doesn't do something out of the box, there is 100% an app already built that does. You can plug in tools for DocuSign, accounting, or even specialized logistics without writing a single line of code.

Scalability: It’s a platform you never outgrow. You can start as a team of two and stay on the same platform when you’re a global company with 50,000 employees. It grows with you.

I love that it’s the "Gold Standard." When you use Salesforce, you’re using the same sophisticated "brain" that the biggest, most successful companies in the world use to stay organized. Review collected by and hosted on G2.com.

The "Complexity" Trap: It’s so powerful that it’s overwhelming. For a regular user, it can feel like sitting in the cockpit of a fighter jet when you just wanted to drive a car. You often need a dedicated "Admin" just to change a simple field or workflow.

The "Nickel and Diming": Salesforce is famous for its "hidden" costs. You buy the platform, but then you realize you need a specific add-on for reports, another for API access, and another for more storage. The price tag can skyrocket before you even get started.

The Learning Curve: It is not "plug and play." If you don't spend hours (or days) in their training portal (Trailhead), you’ll likely get lost. For someone who just wants to get things done quickly—like your current mission to settle your debts—Salesforce would feel like a wall of bureaucracy. Review collected by and hosted on G2.com.

1. Customization & Flexibility.

2. Ease of Use.

3. Customer Support.

4. Trailhead community.

5. Excellent analytic and reporting.

6. App Exchange (like Google Play Store)

7. Agentforce AI Review collected by and hosted on G2.com.

1. Limitation in core feature like some org are not available for learning.

2. Cost of licences. Review collected by and hosted on G2.com.

What I like most about the Salesforce Platform is its powerful reporting and dashboarding capabilities. I also really appreciate the account and contact page layouts and how flexible the platform is in terms of configuration. The ability to customize fields, relationships, and layouts based on business needs is extremely valuable to me, as it allows us to adapt Salesforce to different use cases without heavy development. Review collected by and hosted on G2.com.

One area I feel could be improved is reporting flexibility, particularly around account-level reporting. I wish there were more options to combine three or four different report types into a single, unified view, which would make analysis more efficient and reduce the need to rely on multiple separate reports. Review collected by and hosted on G2.com.

Salesforce Is a very good Platform primary used as CRM(Customer Reletionship Management) tool which provides various solutions for Customer Reletionship Management

Salesforce does provide multiple clouds for different purposes like Sale Cloud, Service Cloud, Marketing Cloud, Data cloud, Non profit cloud, Consumer Goods Cloud etc..

The things I mostly like is This platform is very easy to use and easy to impemnt the UI is very user friendly to manage everything easily

It is not just a tool it is a good Platform to build our own Custom application without using any external systems and the app can be fully managed inside Salesforce with Salesforce infrastructure

This platform is very easy to integrate with any external systems we can easily connect it through Salesforce Connect,HTTP callout and another easy and no code approach is AppExchange which can help to connect with some prebuits app avalaibale in Salesforce which can be used for various purposes

There are standard Api and Event Driven Architecture which helps to customize and integrate with pro code approach as well.

One good this about Salesforce platform is it is easy to maintain and scale integration like it provides Versioned Apis ,Sandbox enviornment which are really good for development and testing ,Logging and monitoring features which helps to develop and test accurately

Salesforce helps to automate the repetaive tasks to simple automations. In the automation Case the frequency of using saleforce is high .

It provides high quality of Data security with good customer support

And one best thing about Salesforce Platform is It supports Agentic Ai Assistant like Agentforce which is really helpful for everyone to understand about the platform and UI and backend things as well Review collected by and hosted on G2.com.

As a platform as service platform Salesforce does have some strict governer limit which reduce the flexibility interms of development side which is something I dont like much

The platform is highly upto CRM side so it is not that much helpful for non CRM application

Low code and pro code approaches are really great but sometimes it creates confusion across clients that which approace will be more effective and usefull

Devops and CI/CD workflows are somewhat better in some other cloud+native PAAS platform Review collected by and hosted on G2.com.

What I like best about Salesforce Platform is its flexibility and scalability. It allows complete customization of workflows, objects, reports, and dashboards according to business needs. The platform is very feature-rich and supports automation, detailed reporting, and integrations with multiple third-party tools. Once configured properly, it becomes a central system for tracking leads, applications, communications, and performance metrics. Review collected by and hosted on G2.com.

The main drawback of Salesforce Platform is its complexity for new users. The learning curve can be steep, especially for teams without prior CRM experience. Initial implementation and customization require time and technical expertise. Some advanced features are expensive and locked behind higher-tier licenses. Additionally, occasional system updates can change layouts or processes, which requires retraining users. Review collected by and hosted on G2.com.

Salesforce Platform is extremely flexible and scalable for building enterprise applications and automating business processes. The declarative tools like Flows, validation rules, and reports allow quick configuration without heavy coding, while Apex and Lightning Web Components give full control for complex customizations. Integration capabilities with REST APIs, middleware, and third-party systems are strong, which helps connect multiple business systems easily. The ecosystem is another big advantage – AppExchange apps, strong documentation, Trailhead learning resources, and community support make it easier to troubleshoot and continuously upskill. Overall, it enables faster delivery, good security, and reliable performance for large-scale implementations. Review collected by and hosted on G2.com.

The main downside is cost, especially for licenses, add-ons, and storage, which can become expensive as the org scales. Performance can sometimes be impacted in large orgs with heavy automation or complex flows if not optimized properly. Deployment and release management can also be challenging, especially when dealing with metadata dependencies and conflicts across environments. There is a learning curve for new developers and admins because of the platform’s depth and frequent updates. Debugging certain issues, especially in production, can be time-consuming. Review collected by and hosted on G2.com.

What I like best about the Salesforce platform is its flexibility, scalability, and ability to adapt to changing business needs. It allows organizations to build highly customized solutions using tools like Apex, Flow, and Lightning while maintaining strong security and performance. Salesforce makes automation easy, improves collaboration across teams, and provides powerful reporting and analytics for better decision-making. Its cloud-based nature ensures accessibility from anywhere, and frequent updates keep the platform innovative and future-ready. Review collected by and hosted on G2.com.

Genuinely there is nothing I dislike about the Salesforce platform. They are the best platform I have ever seen. I daily use Salesforce from last 5 years and have not faced a single issue. Review collected by and hosted on G2.com.

I like how the Salesforce Platform is easy to use whether you're an admin or a developer. Creating new lightweight apps using pre-existing components is incredibly simple. I appreciate the excellent security it provides to the organization through the privileges concept. It's the best CRM for getting leads and converting them into opportunities. The simple UI with great objects like accounts, contacts, and leads etc., really stands out. The roles assignment feature makes it easy to assign proper privileges to employees or users. I find the permission sets and groups feature very helpful for giving only the required permissions to specific users. The automatic approval process is handy for smoothly sending mail to contacts after converting them into opportunities. Setting up the entire Salesforce Platform for my application was very easy with just a few clicks. Review collected by and hosted on G2.com.

Sometimes we need to logout and login to get the updated changes in our app. This one irritated me more. Also I wish Salesforce implements new feature like login with multiple accounts by switching them in single browser window. They should more focus on improving Agentic force to provide more help to the user. Review collected by and hosted on G2.com.