It's designed using the best-practices in ITMS so you find it easy for your service desk team to get hands-on experience quickly then use it efficiently.
I used to do assets management (inventory management), it was really a great tool.
Reporting was so customizable and I extracted all the insights which I needed.
The layouts are user-friendly.
I mapped my problem management process into a pre-existing module, it worked very well.
User-access matrix is super easy to set and customizable to a very good level.
After sales support was very fast and efficient when I needed help. Review collected by and hosted on G2.com.