ManageEngine ServiceDesk Plus Reviews & Product Details

It's designed using the best-practices in ITMS so you find it easy for your service desk team to get hands-on experience quickly then use it efficiently.

I used to do assets management (inventory management), it was really a great tool.

Reporting was so customizable and I extracted all the insights which I needed.

The layouts are user-friendly.

I mapped my problem management process into a pre-existing module, it worked very well.

User-access matrix is super easy to set and customizable to a very good level.

After sales support was very fast and efficient when I needed help. Review collected by and hosted on G2.com.

They should focus on all type of customers as when I tried to get a demo for another company I worked for, they were very slow and did not care much about my request after they might have known that I needed it only for 6 agents.

Price wise is a bit expensive even if you need it as a sole ticketing tool, unless you work for a big company, I found it's hard to convince the decision makers to spend this much on a ticketing tool. Review collected by and hosted on G2.com.

Detailed and easy to use with respect to configurations, Service Desk Flows, Managing Requests, Change, Incidents, Release, Projects, Purchase contracts etc. Review collected by and hosted on G2.com.

Their should be free simulation for all the available options not only demo portal. Review collected by and hosted on G2.com.

Service desk allows for users to easily submit tickets or bugs and then can be assigned accordingly based on area of expertise or bandwith. Allows to easily tracking where a ticket stands. Review collected by and hosted on G2.com.

Email notifications are very important when working on or submitting and ticket and if not submitted correctly it can be pretty easy to forget to add the email notifications. Also for each ticket or update there are several emails that go out to the emails on file to notify. It would be much easier to track if they were all combined into one email notification. Review collected by and hosted on G2.com.

I like that this product is free for up to 10 users, and very easy to customise.

I am able to set my own SLAs and add additional custom fields to my support requests to allow for better reporting.

I also like that I can set which fields are and are not mandatory upon resolution so I can ensure I am capturing suitable information for reporting, but can streamline to keep our process efficient.

Email integration was also very easy to set up. Review collected by and hosted on G2.com.

This app can run slow at times which impacts our business, specially when the entire support team require this to work.

The mobile app is not very user friendly and does not show enough information to give suitable monitoring from mobile which is a shame.

The dashboards are not very configurable and don't give many other options of views.

Reporting is complex to set up, but does work well. Review collected by and hosted on G2.com.

Important assist information and create relationship for identifying staff ownership of the assets easily creative solutions that both and users and technicians can refer to software is consistently being updated to meet needs of user base it is a very useful tools Review collected by and hosted on G2.com.

It can be difficult to get both analysis and service desk to communicate with each other we request assistance and it took a while for manage Engine to get back to us Review collected by and hosted on G2.com.

Manage engine is the one of the best service desk platform available in the market. It is very easy to to use if properly implemented. Both customer and services teams are benefited by its reporting and notifications Review collected by and hosted on G2.com.

User interface can be made more accessible.Appearance can be made more modern Review collected by and hosted on G2.com.

ServiceDesk makes it easy to manage and update tickets from a technician's view. The user interface is simple and responsive, which allows for quick usage. Review collected by and hosted on G2.com.

From an administrative view, ServiceDesk is not very featured. It is fairly simplistic and basic on features to make workload & automation easier. Review collected by and hosted on G2.com.

The ticket management system is fantastic and also boasts inbuilt asset management. Review collected by and hosted on G2.com.

The UI is very busy and has a lot going on, could be trimmed down for optimal experience. Review collected by and hosted on G2.com.

This is a great place to keep track of our assets. We have it connected to active directory, which really helps us get an overall view of our company Review collected by and hosted on G2.com.

The layout is a bit overwhelming. Things you need to get to are not clearly in the forefront. Review collected by and hosted on G2.com.

I absolutely loved the licensing for this system. For a small business, being able to get advanced helpdesk functionality for free was absolutely budget saving. Review collected by and hosted on G2.com.

Some of the maintenance screens are hard to figure out. Feels like a bit more than was needed was added to the system. Overall, its always my first choice and I have used it at 3 different jobs over 20+ years. Review collected by and hosted on G2.com.

Manage status of tickets problems and repetitive tasks,complaints and reports. Review collected by and hosted on G2.com.

yet not any thing that i consider dislike for ServiceDesk plus ...its going well Review collected by and hosted on G2.com.

Manageengine service desk plus is a complere IT solution with a lots of great features that gell with your organization. Manageengine can be customized as per your organization needs. I have tried a lots of helpdesk software but that one is awesome Review collected by and hosted on G2.com.

Simply say no to dislike... Its best and toper software in IT helpdesk industry Review collected by and hosted on G2.com.

ME isn't like other software that only works for service desk, I think that this is the best, because the name makes you think about only service desk, but the true is that you can check every detail of your devices, take the control of your inventory (not only for IT devices), there are a lot of reports, well, it's a wide software and I'm sure that the price is great, and I know that I haven't discovered all the functions Review collected by and hosted on G2.com.

Nothing, I'm really happy me and my team think that it's a very complete software Review collected by and hosted on G2.com.

Easy to Navigate and control Tickets without having to sacrifice functionality Review collected by and hosted on G2.com.

Too many emails sent out to the customers Review collected by and hosted on G2.com.

Servicedesk plus is a great tick logging software that provides a wide range of customizable fields as per your organizational needs Review collected by and hosted on G2.com.

Nothing to dislike, great product with awsume features Review collected by and hosted on G2.com.

It is most usefull application for any tickets tool. Whenever user or customer having any issue. The simply raise a ticket on ManageEngine. Review collected by and hosted on G2.com.

Cost effective.. Need high requirement system to implement. Review collected by and hosted on G2.com.

I like the product as a whole. It has a lot of features that some of the others charge you even more for. In addition there is a option for either on-site install or cloud based install. Overall this is a feature rich application that doesn't break the bank. Review collected by and hosted on G2.com.

At times the support can take to long to respond, but overall nothing. Review collected by and hosted on G2.com.

I like working with ManageEngine ServiceDesk plus as it the best solution for ticketing system,

It cover all your need to fit in your working environment. I'm using it since 5 years, and i can say clearly it is powerful software for the tickting sytem, it contain asset discovery, projects, task, technicians, requester, work flow, change managment, and email notification. And this not all the feature it has more than this, i recommend it very much to replace any other ticketing system. The setup and use is easy. Support is fast and professional Review collected by and hosted on G2.com.

Nothing to mention, it is great and professional application for ticketing system Review collected by and hosted on G2.com.

Manage Engine Service Desk Plus top rated help desk software and asset management tool and manage calls from nontechnical and user . Review collected by and hosted on G2.com.

manage engine service desk pricing issue . Review collected by and hosted on G2.com.

ServiceDesk Plus was very easy to use. One of the best things about it was being able to search for previous tickets or even terms used and ServiceDesk Plus was able to retrieve the information that was needed very quickly with promising results. Review collected by and hosted on G2.com.

There was not anything that I disliked about the product. Review collected by and hosted on G2.com.

With this software we can tracking incident and analyze to fix the problem permanent. Review collected by and hosted on G2.com.

Overall this software very usefull but we cant change the report template like what we need. Review collected by and hosted on G2.com.