DocuSign CLM Reviews & Product Details

Ease of use and scalability. It has a short learning curve for new users, but a great deal of capability for power users. Review collected by and hosted on G2.com.

Some third parties still challenge the use of esignatures. Review collected by and hosted on G2.com.

SpringCM allows multiple users to share and edit documents online. Documents can be viewed or edited without the need to download them to your desktop or laptop. This helps to avoid having multiple versions of the same file and also avoids having to overload your computer with downloads. The search engine is also fairly good, and I am usually able to locate the document I am looking for with the advanced search tool. Review collected by and hosted on G2.com.

Though it serves its purpose as a collaborative file sharing platform for our office, it is a clunky system that is far outshined by services like DropBox and OneDrive for Business. It lacks the ability to have a folder that syncs with your computer, which often results in co-workers forgetting to upload the documents they are working on. I also prefer the collaborative features in DropBox, OneDrive and GoogleDrive, where you can add comments, notes or track changes made by other users accessing the document. For me, I have worked with far more useful software which offer everything SpringCM offers, with additional features that make working in teams more efficient and less frustrating. Review collected by and hosted on G2.com.

I love the versioning of documents so you don't have to have hundreds of files called "XXX - V1.doc" and "XXX - V2 - MD edits.doc" or "XXX - V3 - MD edits - FINAL". <---annoying. SpringCM allows teams to share documents via links to their platform (so you never have to send another attachment via email) and understand what the latest version of that document is. There are a lot of other features, like workflow, but this is what I found the most useful to me. Review collected by and hosted on G2.com.

I had a hard time setting up the desktop sync at first. This is where your documents automatically get synced to your instance of SpringCM. Review collected by and hosted on G2.com.

I build SpringCM solutions for a living. SoO, what I like best is from an administrator's point of view. I like building Workflows best. Review collected by and hosted on G2.com.

Customer's sometimes have a difficult time maintaining a solution longterm after the initial implementation project. Review collected by and hosted on G2.com.

SpringCM has great search functionality and they have done a lot with UI lately. Review collected by and hosted on G2.com.

When I am explaining SprignCM to people I am constantly saying "but" you can click here to do this BUT it doesn't do x, you have to click over here to do x but then it doesn't do y (when x and y make sense to be together). Review collected by and hosted on G2.com.

I appreciate SCM's leadership - I've met with upper management several times and they are incredible salesmen. I also appreciate the support team - whenever I've put in a ticket someone has gotten back to me quickly. Review collected by and hosted on G2.com.

Almost everything. From the clunky interface to the lack of specialized support down to the inability to put our data in and get it out. The interface is outdated and slow. Our contract requires specialized support, which is difficult to get. Emails go ignored for weeks, sometimes months. SCM cannot handle special characters in their data, which is a problem when you deal with scientific information. Ampersands, double quotes, degree symbols - all of these symbols are broken once they go into SCM's database. We have to scrub our data before entering it. Review collected by and hosted on G2.com.

Easy interface for basic users. Linked with Salesforce. The call in help line was ok - not instant but pretty fast but that is just for basic user questions. Review collected by and hosted on G2.com.

1. The program would often breakdown communication between Salesforce and SpringCM, not filling in the template fields as needed or at all. It dropped information regularly. We never got a fix. 2. The workflow is limited. Our work orders/contracts have many variables for approvers and reviewers. That was unwieldy and at times not functional within the SpringCM environment. 3 The initial setup was a nightmare. It was confusing and took nearly a year while we paid for the service but could not use it. We had to be almost as tech savvy as they were with workflow issues in order to advise them how to build it. We needed expert advice, not just a tech head. Technical support was expensive. We needed more template making (required coding) and that was at a premium. Complaints and help would take WEEKS AND MONTHS to get a response. Review collected by and hosted on G2.com.

SpringCM has a team of most knowledgeable folks about the product they are trying to introduce. Review collected by and hosted on G2.com.

I think they are outgrowing themselves, as implementation and kick off do take quite a bit of time. To be fair though, they do provide you with some information to go over, but for a while you are on your own, learning about the product. Better kick off strategy, that is what they need. Review collected by and hosted on G2.com.

The ability to keep and maintain contract templates in Word as well as the ability to generate actual contracts using standard word features makes SpringCM incredibly powerful and flexible. The result is a small learning curve for end users and almost immediate return on investment. Review collected by and hosted on G2.com.

SpringCM lacks the type of sophisticated documentation that I'd expect from an enterprise system of this sort. They say they're working on this, but it certainly introduces an unexpected level of complexity and uncertainty to the product. Review collected by and hosted on G2.com.

The workflow tool is powerful and can do some pretty cool and advanced things. Attributes give incredible flexibility in organizing documents, syncing with Salesforce or other systems. Review collected by and hosted on G2.com.

The interface is dated and inconsistent. Icons are the opposite of intuitive, the sync application is buggy and error-laden with conflict resolution a constant, painful fact of life.

Security is immature without the ability to allow users to administer user access or manage workflows, but limit their access to sensitive documents. (e.g. a super user has access to everything).

You need an advanced degree to attempt workflow creation or modification and only a developer has a chance of succeeding.

Search is painful. For example, search results cannot be configured to display a full path, so multiple results in similarly named folders appear identical in search results.

Sharing is archaic and cumbersome. Few options exist for controlling how inside or outside links are managed, expire, controlled.

The Salesforce integration app is slow and unintuitive.

Overall, the system needs the help of a serious overhaul from a user experience perspective. Review collected by and hosted on G2.com.

The best features for our company is the document storage and access availability. SpringCM offers a dynamic workflow process that is easy to follow and allows all users the ability to see where a pending document is at all times. It also helps that SpringCM works with other products such as DocuSign and Salesforce. Spring has helped make life easier when working in SalesForce. Review collected by and hosted on G2.com.

I have very minimal dislikes of the software. I would like a more flexible workflow that can be rerouted or changed as needed. Once the workflow is set, it is not very easy to change it. Review collected by and hosted on G2.com.

The ease of use on the user side. The system also has very good and direct customer service. We tend to have access to develops quickly when needing to correct a bug or implement a fix. Review collected by and hosted on G2.com.

On an administration side, there is still a lot of manual process in editing CSV's and configuration files. This can lead to easy mistakes and often some puzzling outcomes. A CSV editing tool built in and full SSO integration would make the system more robust. Review collected by and hosted on G2.com.

It is hard to pick just one thing. I love how everything is based off attributes. Allows us to set up numerous alerts so we don't miss key dates. Also love the search function. It is a very easy system to use. Review collected by and hosted on G2.com.

It is not necessarily a criticism of SpringCM rather than a personal issue. It is a very free-form system so you can set it up however you want. That was overwhelming at the start because we had never used a cms before so we didn't know what we didn't know. Review collected by and hosted on G2.com.

Feeling organized of what we have in place and the terms we have with all of our clients, can be simply pulled with a report, helping us to stay on top of expiration dates, discounts provided, mutual terms etc. Review collected by and hosted on G2.com.

The email is not via Outlook, or user friendly; it's only in text, which is not helpful for us. Review collected by and hosted on G2.com.

Everything is in one place, easy to find, and easy to execute. Other software is too complex and takes too long to complete. SpringCM is easy to use and very smart. Review collected by and hosted on G2.com.

The only thing I really disliked was the setting up time. This is probably due to the fact I am impatient, but once it is setup, it's great. Review collected by and hosted on G2.com.

The best things that I like about SpringCM is that my colleagues can send their executed contracts to a folder simply by providing them a simple email address and I don't have to train everyone of them to do it. Also, I love the reminder feature for contracts. Review collected by and hosted on G2.com.

I dislike that workflows don't come included in the minimum package. Review collected by and hosted on G2.com.

dynamic search means never losing track of a document and security is amped up so need to know can be enforced. Review collected by and hosted on G2.com.

Licenses are pricey and doesn't integrate as fully as I was hoping (with Salesforce) Review collected by and hosted on G2.com.

- The workflow solution is in depth enough for our workflows, and is simple enough to use

- The entire UI is slick and responsive

- The document management is full features, beyond just contract management

- (Most) everything works the way you think it should work

- Staff and support are friendly and helpful Review collected by and hosted on G2.com.

- The workflow builder UI doesn't quite match up to the rest of it. New workflow builder incoming though.

- The preferences screen never seems as intuitive as the rest of the product

- I've made changes to the UI in the past and struggled to change or revert them Review collected by and hosted on G2.com.

We are still in the implementation process, but decided to go with Spring because of the many positives - the tracking/comments in the documents, the email capabilities inside of Spring, the connection with Salesforce, the tracking of the entire process. We are very excited to get up and running! Review collected by and hosted on G2.com.

As we are still in implementation, I can't say I have found any concerns. Review collected by and hosted on G2.com.

Interface inviting to users & history feature Review collected by and hosted on G2.com.

Difficulty to develop changes for doc generation Review collected by and hosted on G2.com.

I really like the fact that SpringCM has a robust app that allows for easy movement of documents to and from mobile devices to the SpringCM app. I can review and save documents I access on my mobile devices in a flash! Review collected by and hosted on G2.com.

Workflows and security roles can be a bit tough to implement and manage. Also the reporting function that allows us to track and manage various user licenses could use some work. Review collected by and hosted on G2.com.

SpringCM was chosen because of it's look and feel. It looks and feels like it's a Mac versus a PC. That is its best feature...it's easy to use. Review collected by and hosted on G2.com.

As of right now, the only thing I dislike is the fact that end users need a license to integrate with the system. I would love to see everyone who just uses the system to check their client accounts and see contracts in the system be free without a license being needed. Review collected by and hosted on G2.com.

Ability to Check-In/Check-Out while collaborating on a document andSalesforce integration is great. The Doc Launcher makes merge templates powerful. Review collected by and hosted on G2.com.

It's a decently pricey add on if you have a large Salesforce user base. Review collected by and hosted on G2.com.

The best thing i like is that it can be easily integrated with Salesforce.We can store data in Salesforce and generate Contracts through spring CM saving the cost. Review collected by and hosted on G2.com.

The documentation should be a bit simple.Also currently the documentation is very less which makes it difficult to use functionality .It also has sometimes Syncing issues when connected with Salesforce . It takes sometimes 30 minutes to sync a user of Salesforce with SpringCM. Review collected by and hosted on G2.com.

I like the ease of start up as well as set up with implementation. We are currently using it with SFDC. Review collected by and hosted on G2.com.

Logging in outside of SFDC can sometimes warrant a pain, but as long as utilizing through your software, the views seem to be seamless and easily navigated. Review collected by and hosted on G2.com.