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Neuron7.ai Reviews & Product Details

Neuron7.ai takes your organizational service knowledge and expertise to the next level with purpose-built AI and Agents. Our AI platform synthesizes knowledge from thousands of subject-matter experts, outdated and messy knowledge articles and manuals, into a expertise graph called the Smart Resolution Hub, providing a single system of intelligence across self-service, contact center, technical support and field service. Instead of offering a LLM or enterprise search tools, our AI agents seamlessly deliver compliant and consistent work instructions, SOPs and resolution guides integrated into existing workflows, guiding teams to the best next steps with unparalleled speed and accuracy. Our customers have improved their resolution times, drove higher CSAT, eliminated parts wastage and scaled knowledge so anyone from a 2 month trainee to a 20 yr tech can operate with confidence.

Seller

Neuron7.ai

Languages Supported

English

Product Description

Neuron7.ai is an AI-driven Service Resolution Intelligence platform designed to enhance customer service operations by delivering accurate resolutions swiftly. By aggregating knowledge from diverse sources—including case histories, manuals, and expert interactions—Neuron7.ai achieves over 90% resolution accuracy, enabling agents, technicians, and customers to obtain precise solutions in seconds. This platform seamlessly integrates into existing workflows, supporting industries such as medical devices, industrial equipment, high tech, and telecom. Key Features and Functionality: - AI-Powered Service Intelligence: Utilizes advanced AI models to provide intelligent guidance for technical support agents, field service teams, and contact centers, analyzing historical service data to deliver accurate resolutions. - Multichannel Diagnosis and Resolution: Supports both field service and remote support teams by offering real-time diagnostics, repair suggestions, and guided workflows across various channels, ensuring consistent customer experiences. - Pretrained Domain Models: Comes with industry-specific AI models trained on historical service tickets, documents, manuals, and IoT data, enabling rapid deployment and contextual accuracy. - Integrated Knowledge Recommendations: Automatically surfaces relevant articles, documents, or procedures based on the issue at hand, providing service personnel with real-time, actionable guidance. - Low-Code Configuration and Deployment: Offers low-code tools to configure service workflows and integrate with enterprise systems like Salesforce and ServiceNow, allowing quick adaptation to organizational needs without significant IT overhead. - Performance Analytics and Feedback Loops: Provides dashboards and service intelligence metrics to track the effectiveness of AI suggestions and agent decisions, with continuous learning from user feedback to refine future recommendations. Primary Value and Problem Solved: Neuron7.ai addresses the challenge of resolving complex service issues by transforming static knowledge into interactive, visual step-by-step resolution guides. This approach democratizes expertise, enabling both seasoned technicians and new agents to deliver high-quality service. By providing clear, actionable insights and guiding users through each step of the resolution process, Neuron7.ai improves efficiency, captures knowledge at scale, and ensures consistent service delivery. Organizations benefit from faster resolutions, increased first-time fix rates, and enhanced customer satisfaction, setting a new standard for service excellence.

Overview by

Niken Patel

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Neuron7.ai Media

Neuron7.ai Demo - Guided Troubleshooting and Work Instructions

Easy to follow Step-by-step guidance with conditional decisions, linked media and real-time feedback.

Ask AI Agents about which technicians are most successful resolving specific issues, where parts are being overused and more.

Neuron7.ai Reviews (7)

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Verified User in Medical Devices

Enterprise (> 1000 emp.)

7/18/2024

"A Collaborative Partnership with Neuron7.ai"

4/5

What do you like best about Neuron7.ai?

Neuron7.ai as a business partner is highly receptive to feedback and willing to collaborate on finding creative solutions to business problems. They will spend the time to understand the challenge and propose means of resolution, rather than defaulting to a prefabricated software package and putting the request in an endless backlog. Review collected by and hosted on G2.com.

What do you dislike about Neuron7.ai?

Neuron7.ai is developing their teams and processes, so their estimates on what can be done and how long it will take are not always accurate. While their optimism and motivation to please the customer is evident, it does create challenges when setting expectations for development. Technical issues inevitably occur when launching new features causing additional strain for end users. This is a balance between the push to launch new features versus taking the time to perform exhaustive quality checks, a decision based on the risk appetite of each customer. Review collected by and hosted on G2.com.

What problems is Neuron7.ai solving and how is that benefiting you?

The service organization uses a wide array of knowledge management tools and resources, using multiple applications and various SharePoint sites. It is a challenge for Field Service Engineers (FSEs) to recall the existence and location of content and be able to locate it quickly, particularly for new personnel. Neuron7.ai allows for quick and easy location of relevant troubleshooting content using the power of large language models to find relevant content more effectively than using legacy tools. Neuron7.ai also allows for the aggregation of knowledge from the global service team to allow all FSEs to benefit from the insights of their colleagues, rather than focusing on tribal knowledge from their immediate peer group. The result is an increase in process efficiency and reduction of stress and anxiety for FSEs. Review collected by and hosted on G2.com.

Sachin K.

Freelancer

Mid-Market (51-1000 emp.)

4/27/2024

"Review for Neuron7.ai"

5/5

What do you like best about Neuron7.ai?

Very good data analytical tool.

Provides both API & UI for data ingestion.

I like different ways of creating Rules & Policies to do data analysis. Also, We liked the support that it provides. Review collected by and hosted on G2.com.

What do you dislike about Neuron7.ai?

So far, it's been very easy to use for our clients. Review collected by and hosted on G2.com.

Josh E.

Director, Customer Care Centers

Hospital & Health Care

Mid-Market (51-1000 emp.)

3/3/2023

"Great Experience with N7 as a partner - powerful search for the call center and Field Service"

5/5

What do you like best about Neuron7.ai?

'Personalized' service, response, availability, and a genuine ability to customize the product and support to meet our business's market-specific needs. Even during the early process of selecting this vendor, N7 stood out for their enthusiasm and diligence in striving to understand what our business model and current structure required to derive value from an AI solution. N7 has made good on this promise of a partnership throughout design and implementation and provides frequent touchpoints and opportunities for feedback and improvement. So far, our experience has been stellar with Intelligent Search. Review collected by and hosted on G2.com.

What do you dislike about Neuron7.ai?

If I had to point to something, it might be that there is some difficulty in configuring/adapting some products to challenging IT and security environments. Challenges that were overcome, but identifying proper avenues for completion can be a little confusing. Specifically, making the Intelligent Search fully compatible(all features) with some mobile devices can be improved. Review collected by and hosted on G2.com.

What problems is Neuron7.ai solving and how is that benefiting you?

Making tribal knowledge, extensive in our organization but not very well documented, and documented service history work FOR us more effectively to train and assist our front line workers, and to accelerate our service response and results. N7 will also help us to identify and fill knowledge and documentation gaps, plan effectively, and tailor continuous training, in addition to improving ease of access to knowledge tools in challenging environments. Review collected by and hosted on G2.com.

Kris G.

Enterprise (> 1000 emp.)

2/27/2023

"Met a need that others could not"

5/5

What do you like best about Neuron7.ai?

They listened to our needs & built a solution for our team members who needed a tool to sit on top of OneNote & conduct searches for them. They are open to ideas & questions and have met with front-end users. They've been proactive about seeking ways to make the tool better. Review collected by and hosted on G2.com.

What do you dislike about Neuron7.ai?

We have not yet encountered a situation that would qualify as a dislike. Review collected by and hosted on G2.com.

What problems is Neuron7.ai solving and how is that benefiting you?

Our remote coworkers use Igels which have struggled to conduct searches in the hundreds (thousands?) of OneNote documents we have. We save our department's tools, resources, references, policies and procedures in OneNote. Once folks were sent to work remotely, the began struggling with finding anything in OneNote. We first went to our internal IT team for assistance. Then to our Microsoft rep. Then to a couple of other vendors we thought might be able to help. Neuron7 built a tool that sits on top of our OneNote files and that is where our remote folks enter their search criteria. The Neuron7 tool finds the OneNote items that match the search and allows the user to click on the one they want. They are then taken into the OneNote document that holds the information they need. A dashboard was also built that allows leaders to see what types of searches are being performed. The limitations that exist with the searches are related to Microsoft, not Neuron7. Review collected by and hosted on G2.com.

Davit L.

CEO

Mid-Market (51-1000 emp.)

3/7/2023

"AI is the future of the business and Neuron7.ai gives all the capabilities one may require"

5/5

What do you like best about Neuron7.ai?

Neuron7.ai has a lot of different features that allow the automation of the communication processes of the company and improve communication channels significantly. Review collected by and hosted on G2.com.

What do you dislike about Neuron7.ai?

Neuron7.ai is completely based on AI, which is still significantly new invention and requires time to get used to its advantages. Hence, it is challenging to educate employees and show them the benefits of this tool. Review collected by and hosted on G2.com.

Neri Rafael C.

Developer TI

Small-Business (50 or fewer emp.)

11/24/2022

"The best tool to provide automated support"

5/5

What do you like best about Neuron7.ai?

As a conflict resolution tool for our users it has been the best option, now we can have call lines for free support, with the neuron AI we can resolve cases faster Review collected by and hosted on G2.com.

What do you dislike about Neuron7.ai?

something that can be improved is the support for different languages, for some of the international collaborators it can be a bit uncomfortable to use it the first few times Review collected by and hosted on G2.com.