Givebutter Reviews & Product Details

The cost which for our nonprofit it works out well. This is the organizations first CRM and it is helping manage donors and campaigns. It is easy to use and implement. I really love the tech support via chat. Always very timely and can answer my questions-even if I don't like the answer. Review collected by and hosted on G2.com.

We could not use the newsletter or the registration for classes functionality because you can't edit much or remove features. For example, when I go to register for a class, I don't want to see the donation box anywhere. Or when we want to send a newsletter, we can't insert a pdf from CANVA that has all of the links or change the width or size of the newsletter. Review collected by and hosted on G2.com.

Because we are a small and poor nonprofitall, we absolutely love that Givebutter is 100% fee free, has all in 1 tools, easy to implement, has great customer service and is easy to navigate. Most important, unlike PayPal, GiveButter allows for donors to make recurring donations withougt having to create an account and that issue was the main reason why we decided to seek an alternative to PayPal. Review collected by and hosted on G2.com.

Although the tipping prompts can be pesky and annoying, we don't mind them because the service is free and because they aren't super annoying. What others meay see as a con (the lack of deep CRM integrations, advanced reporting, and customization), those features aren't a limitation for us as we don't need or use them. Therefore, there are no cons for us at all when using Givebutter. Review collected by and hosted on G2.com.

I love that it is providing a free and comprehensive service to non-profits, making raising money so much easier. I first use Givebutter for a personal fundraiser and was blown away by how easy it was to use the virtual auction software. We raised over $5,000 that day and I still talk about Givebutter and how it was a big reason for the success in that fundraiser. Since then I've held two more virtual auctions for clients, handled email engagement, and created reports. I've found very little I don't like. Review collected by and hosted on G2.com.

There isn't much I don't like about Givebutter, if I had to as something, I'd say that the email UX can be a little tricky if you aren't familiar with it. I've had clients hire me just to put emails in for them, and, as much as I like the business, I feel bad for these non-profits who are spending their hard-earned money for something so simple. Review collected by and hosted on G2.com.

We researched several giving platforms when we realized how high the fees are from the platform we'd been using. Givebutter has excellent options and the best user experience. We have seen increased giving and increased recurring giving. At one point, we made a mistake in the way we were transferring our funds. Givebutter worked with us to correct the mistake. We couldn't be more appreciative of the thoughtful approach this company takes to improving donor and non-profit experiences. Review collected by and hosted on G2.com.

Like any software, it requires attention to detail to avoid fees when users and non-profits complete transactions. The good news is that Givebutter does NOT employ dark UX techniques. Their fee selections are clear and transparent. It just requires careful navigation. Review collected by and hosted on G2.com.

It provides an easy way for our nonprofit to update our silent auction on the fly without sacrificing the user experience for bidders. Adding photos, descriptions, minimum bids & reserves help us take the guess-work out of an already super busy event! Review collected by and hosted on G2.com.

The check-out process felt a bit clunky for us in verifying item pickup/check-out. We may not be doing it in the most efficient way (not sure!), but we had so many silent auction items in various categories that we typed in the item name to pull it up and mark it as picked up (we had the auto-pay at bid win turned on, so payments were not a concern). However, we couldn't find an easy way to view items not picked up/fulfilled versus not bid on/won. This caused an issue where we packed up a couple items to ship back (they were on loan to us), and actually had to process a refund for the bidder when they reached out a couple days after the auction closed - losing quite a substantial amount raised for our organization. Review collected by and hosted on G2.com.

How easy it is to set up events and fundraising sites. The shareability and payment access makes it the most useful. It also has allowed us to raise funds much faster than previous methods. Review collected by and hosted on G2.com.

I wish the auction interface was easier to use. Inputting multiple items takes a while where I would prefer being able to make bulk inputs then go in and make individual changes as needed. Also when embedding the site on our business website I wish there were more ways to customize what people see so that it can be more cohesive with our fundraising web page. Review collected by and hosted on G2.com.

I like the visual effects of Givebutter's templates for presenting our cause. These effects save us a lot of time because we don't have to design something that looks presentable and appealing to the online potential donors. Review collected by and hosted on G2.com.

I tried to send email using Givebutter, but their templates don't really work very well and they're not very good. It would be helpful if it was easier to create an email with a header, simple blocks for text, photos, and an easy way to manage who it's going to. All that stuff is a little bit clunky and hard to pull off. I found integration wasn't that easy to figure out. The onboarding process is a little bit more complex than I thought. When trying to set up the auction, it was not as easy to set up as expected. It seemed like there were additional levels or services needed when it initially sounded like a free platform. Review collected by and hosted on G2.com.

I really like using Givebutter because it makes fundraising easier by having everything in one place. I appreciate being able to put items and tickets together, which streamlines the process. I also really like the integration with websites and social media, making outreach more efficient. The ease of use stands out for me; it's very user-friendly, and the interface is easy to work with. Also, if any questions arise, we can reach out and get a prompt response, which is reassuring. I find it helpful that anyone on my team can sign in and follow up with tasks without needing a dedicated person for fundraising. Review collected by and hosted on G2.com.

The only thing that I've noticed is that there is a lot of emails after signing up for the email list. It seems like a lot of emails when we don't have fundraisers that often. The frequency can be minimized a little bit after we finish with a campaign. Review collected by and hosted on G2.com.

Givebutter makes it incredibly easy to launch and manage campaigns without a lot of technical overhead. The platform is intuitive, flexible, and donor-friendly, which lowers friction for giving and works well for both one-time and recurring donations. I especially appreciate how many core tools are included in one place—donations, peer-to-peer, events, and basic CRM functionality—without nickel-and-diming nonprofits. It’s a strong option for organizations that want to move quickly, experiment with campaigns, and focus more on engagement than on managing multiple systems. Review collected by and hosted on G2.com.

While Givebutter is very easy to use, it can feel limiting as organizations grow or need more advanced fundraising, reporting, and segmentation capabilities. The CRM and analytics are fairly basic, which can make deeper donor strategy and long-term relationship management harder without exporting data or integrating other tools. Customization options—especially around reporting, branding, and complex workflows—are also somewhat constrained compared to more robust platforms. Review collected by and hosted on G2.com.

I used Givebutter for our biggest fundraiser of the year, a silent auction, and it made managing items and bids much easier. It also allowed us to involve community members who couldn't attend in person for the first time. One of the things I liked most about Givebutter is that it was easy to learn and made contacting winners simpler. Additionally, having everything accessible from people's phones instead of needing to walk around the room was really nice. The initial setup was very easy, and the chatbot assistance was helpful. Review collected by and hosted on G2.com.

People might not realize that the tips go to the platform and not our nonprofit. Also, some people found it hard to navigate between the 'categories' of items for the auction. I probably won’t use the categories at all next time. I also wish the system defaulted to my time zone, as it led to an initial mixup on the auction's start and end times. I also learned AFTER the auction closed that they don't see the "pickup details" until they have won and know to put those items in the "description" section next time. Review collected by and hosted on G2.com.