Givebutter Reviews & Product Details

It was easy to use out of the box to set up a campaign and create our silent auction for our event. We liked being able to hide items until we had all the details but start working on them prior to listing them and listings could could live immediately (although we chose to only have the auction be available during out event). We were told by users it was easy to set up and bid on items. From a reconciliation standpoint it was incredibly easy post-event to see what we raised and if there was any follow up needed. The pricing for the platform being free si nice but as a small nonprofit it does feel like we're losing revenue from the platform fee AND from Stripe processing the donations. Review collected by and hosted on G2.com.

From a functionality standpoint Givebutter gave us everything we needed for this event and being able to run a silent auction. We chose not to have tips turned on and incurred a 3% fee - in hindsight we may rethink that for the future b/c you get dinger on the Givebutter side AND the Stripe side for payment processing. Review collected by and hosted on G2.com.

They were so easy to get setup with! And having all the options to collect money in all the ways our folks were already donating, in one place, was a breeze. Now we can accept Paypal, Venmo, CashApp, Google Pay, Apple Pay, and even Checks, alongside Credit/Debit cards. Not only is it handy for our donors, it's easier on us when it comes time to reconcile donations since the bulk of our records are in one place. Review collected by and hosted on G2.com.

We've had some hiccups when it comes to running fundraisers. While it's been great to sell tickets alongside accepting donations, there's still some lack of functionality that would make it easier to flag and report on sponsors vs event-goers vs donors in a single campaign. Review collected by and hosted on G2.com.

Givebutter offers a great value and is easy to present to board members as an alternative or addition. The interface is clean and easy to navigate, it plays well with our admittedly limited suite of other tools, and it's easy to share with both contributors and donors. Review collected by and hosted on G2.com.

There are some things I haven't figured out how to present well - for example a series of ticketed events that I want to create one portal for. It's not impossible, just a bit convoluted. There's also some ui for users/donors that I might critique a bit (for example the 'repeat for all' button can be hard to find for a first ticket on mobile and if users click the one on the second ticket, it clears information. These are challenges common to non-tech savvy users in general, but it'd be nice to be able to see some customizations or improvements for people who might be easily confused or intimidated by new systems. Review collected by and hosted on G2.com.

Givebutter has added event functionality, custom reports (behind a reasonable paywall) and phone customer support. These features alone are enough to keep us on as customers for a long period of time. Can't say customer support knowledge has improved, but ease of access has. Review collected by and hosted on G2.com.

Not at the moment - meeting our needs and allowing us to do more than initially expected. Review collected by and hosted on G2.com.

The peer-to-peer fundraising works really well for us. It's nice that there are many ways to give and several fundraiser formats. The UI and EX has overall been positive for us. We've had no issues with performance -- though there are a few features that make bookkeeping a headache for us. But for a basically-free nonprofit giving platform, it does a solid job. Review collected by and hosted on G2.com.

Communication back and forth about integration issues was very slow, and we had to discuss with several departments. Other, simpler issues have been resolved within a few days. There's no email option (and phone calls are jut for Plus) for new support tickets, so resolution time can be tricky.

Some specific things that are a headache for us: not all data transfers seamlessly to our CRM (Keap) even when using Zapier; it's not clear who opts in for communications; anonymity choices have caused several issues on our end. Review collected by and hosted on G2.com.

I really like the clear, easy-to-use interface, and I’m impressed by the amazing amount of tech support available. I love how you can link accounts together by relationships and track donor touchpoints and even automate some workflows. Review collected by and hosted on G2.com.

Some of the functionality around events is clunky, such as not being able to add guests to an event campaign from the back end without adding in their contact information again on the front end of the software. Also, the system easily duplicates donors when the purchase event tickets and use a different version of their name, etc. Also, there isn't quite enough custom reporting for my taste. I tend to get stuck trying to pull data from both the transactions and the contact side of things and it won't let you filter with both things. I love that it has a canva integration, but it's not as seamless as I'd originally thought it would be. There's a lot of clicking out of GB to Canva and then you can't save building blocks or standard pieces, like email headings in Givebutter's engage section. Review collected by and hosted on G2.com.

Givebutter makes it incredibly easy to launch a fundraising campaign quickly and share it with our community. We recently used it for a small church hospitality project, and I was able to build the page, set a goal, share the link, and start receiving gifts without needing any technical help. The campaign page looks polished, donors have multiple easy payment options, and I appreciate having the donor information and transactions organized in one place. It makes small and medium-sized fundraising projects feel very manageable. Review collected by and hosted on G2.com.

The main thing I dislike is the tipping feature. I understand why Givebutter uses optional tips to support the platform, but the way it is presented can feel a little tricky or confusing for donors. I would prefer the option to be more clearly explained and easier for donors to decline, so no one feels like an additional contribution is expected. Review collected by and hosted on G2.com.

I really appreciate Givebutter's ease of use and the fact that it's free. The chat option for help is quick and solves my problems accurately. It's also excellent for reports, fundraising, and communications. I love the Spend Card, which makes funds available immediately and can be used directly for specific events without waiting for a bank transfer. Everything is integrated into one platform, and it was super easy to set up. We moved our donor list from our previous service without any hassle, and I can easily track donor contributions with the effective search bar. Review collected by and hosted on G2.com.

Givebutter is great. I can't think of anything I don't like about it. Review collected by and hosted on G2.com.

Give Butter has added the wallet feature so there is a lot more flexibility in how much money when we transfer. This allows me better reporting as I can pull the exact amount to each account that I need to. I believe this has also meant you can edit transactions to be directed to different campaigns or people, which is really helpful as well when someone makes an error they don't have to completely redo the transaction. Review collected by and hosted on G2.com.

They have added a subscription to access more of the features. I still think we can get what we need on the free platform, but I am sure much of their focus has been on the paid platform. I still am looking for targeted access for users on just certain campaigns, but it is a minor ask. Still very pleased with the product. The fees/tipping confuses our donors quite a bit so we just disable it and deal with the higher platform fees. Review collected by and hosted on G2.com.

The platform continues to offer wonderful free resources that help small, understaffed, and growing organizations learn and grow. They now offer a whole host of paid services that I have yet to explore because the free version of the platform is still meeting my organization’s needs; as we grow, I will absolutely explore the paid services. Review collected by and hosted on G2.com.

Would love an option to change some of the original account settings — there may be a solution I haven’t found, but would love to se it more intuitive for things like changing organization’s phone number, etc. Review collected by and hosted on G2.com.