Internal Reviews & Product Details

I enjoy using this product. The dashboards security features ensure that our operations remain secure. It offers stability although making testing changes can sometimes be a bit challenging. All its a reliable tool. Review collected by and hosted on G2.com.

The setup process can be intricate. May require some knowledge of your database, which could pose a hurdle for certain users. Additionally as someone without a development background I find it challenging to leverage the apps capabilities and get the most out of it. Review collected by and hosted on G2.com.

It saves a lot of time as this is very user-friendly, it has regular updates on the features, and the formula and functions are very understandable. It helps to improve business development for a successful operation and very easy to understand who is new. Review collected by and hosted on G2.com.

The process sometimes takes time to get processed and is quite slow I can say, they should improve in their suggestion, otherwise, I really like this product for sure. Review collected by and hosted on G2.com.

It has regular updates on the features to let user improve their instance. The function and formula are low code based. It utilizes SQL to generate a result set. The Review collected by and hosted on G2.com.

A lack of color schemas can be chosen. Not enough notification when the UI was updated. Review collected by and hosted on G2.com.

Create forms, collect and display data with little-to-no programming. Internal allows for some complex rule and behavior definitions to dial in the experience. Their customer service is also second-to-none and the product is updated all the time. Review collected by and hosted on G2.com.

I started using internal during its beta phase and initially making changes to complex forms could be cumbersome. They've come a long way since then. Review collected by and hosted on G2.com.

Help improve business development for a success operation and very easy to understand for beginner employees. Review collected by and hosted on G2.com.

The process can be a little delayed and load slow Review collected by and hosted on G2.com.

Build everything you need to run your backend applications and operations smoothly. Review collected by and hosted on G2.com.

It can be a little complex to navigate through the platform Review collected by and hosted on G2.com.

Internal makes it easy to quickly build out dashboards and customer support functionality. The interface is extremely intuitive which makes it convenient to collaborate between product, engineering, and support to tune the functionality as needed for any workflow. The fine-grained permissions provide excellent security around sensitive functions and data, and the ability to easily stack functions together makes it possible to perform complex actions hidden behind a very simple interface. On the whole, it saves us a bunch of development time by having a stable, plug-n-play interface with massive backend extensibility. Review collected by and hosted on G2.com.

Internal has some security features that keep the dashboard functionality safe, for example only pulling database schemas from production. This is great for stability but it can sometimes make it difficult to test changes in lower environments before underlying schema changes have propagated to production. Review collected by and hosted on G2.com.

Internal freed up hours and hours of engineering time from building internal-facing tools! As a nonprofit working with other nonprofits and donors, we have a lot of internal processes that require internal tools. Through the tools we built on Internal, we're now able to respond more quickly to support requests. Plus, we can distribute the work to non-engineers in our small team, since the no-code interface allows them to make adjustments too.

It's also very flexible — we've integrated our database, API, and Sendgrid so far to connect a few disjoint workflows that now can be done in a single click of a button. The security access controls allow us to correctly permission access to information.

The Internal team is also super responsive to feedback and any bug reports. Highly recommend! Review collected by and hosted on G2.com.

Sometimes the layout of the dashboard doesn't adjust super nicely to different screen sizes, but some of our tables are quite dense so I'm not sure it would look. Review collected by and hosted on G2.com.

Internal makes it easy for me as an employee to edit simple backend changes to the accounts on our website. Review collected by and hosted on G2.com.

I wish I could see all owners of an account when pulling up the information. Now I can only see one owner. This would be helpful when I need to reach out to the account holder. Review collected by and hosted on G2.com.

My favorite part of Internal is how quickly I'm able to prototype and iterate.

I've built many dashboards in the past so I thought I wouldn't like this product but after using it for five months, I get it and I prefer Internal.

There are restrictions with Internal because you only get the pre-built components but actually, I think that's a strength! It just forces you to think a little outside the box at first.

We have a rails backend with a PostgreSQL DB. My favorite way to use Internal is to read all data directly from the database and then make API endpoints to make changes to the data. That way it's super quick to generate a new page with the data I need. We don't have GraphQL so it's nice to be able to write a SQL query to get all the data I need for a page. We then use API endpoints so that we're still leveraging all the business logic coded into our backend.

Also my Product Teammate also really likes how easy it is to set up role access control for everything in Internal. We can lock down specific pages, functions (which is how you get or set data), and even specific attributes of each function. Review collected by and hosted on G2.com.

Explaining to my teammates, "you can't do this or that in internal," specifically members of Product or Design who haven't taken the time to play around with internal. These teammates are expecting a very specific UX that can't be done. It doesn't mean that the action/feature can't be done but it means that we have to change your specific UX expectations.

I think the whole point of internal is the tradeoff of UX and speed and consistency. I love the speed of Internal and the UX tradeoff is not a dealbreaker for me. It just takes a little bit of playing around to find the UX design patterns that work for you. Review collected by and hosted on G2.com.