# CTI Connector Reviews
**Vendor:** NovelVox  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About CTI Connector
NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core applications.




## CTI Connector Reviews
  ### 1. CTI connector review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about CTI Connector?**

The caller information appears in the form of Screen Pop along with the ability to log calls automatically.

**What do you dislike about CTI Connector?**

The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls.

**What problems is CTI Connector solving and how is that benefiting you?**

It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time.

  ### 2. CTI Connector Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chai M. | Team Leader, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2024

**What do you like best about CTI Connector?**

Easy to use and user friendly interface.

**What do you dislike about CTI Connector?**

It can take time to load under VPN connectivity.

**What problems is CTI Connector solving and how is that benefiting you?**

Receiving and answering phone calls from the customer.



- [View CTI Connector pricing details and edition comparison](https://www.g2.com/products/cti-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+06%3A22%3A56+-0500&secure%5Bsession_id%5D=a51f6de2-7931-4767-b2e2-e5ab92d64a4a&secure%5Btoken%5D=1b9571dda40a015d76020402509c761bd9e24e0ff1dc9a2c2197a0fbb23f5d81&format=llm_user)

## CTI Connector Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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