--- title: CTI Connector Reviews meta_title: 'CTI Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CTI Connector works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2026-09-23' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CTI Connector Reviews **Vendor:** NovelVox **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About CTI Connector NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core applications. ## CTI Connector Reviews ### 1. CTI connector review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 29, 2025 **What do you like best about CTI Connector?** The caller information appears in the form of Screen Pop along with the ability to log calls automatically. **What do you dislike about CTI Connector?** The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls. **What problems is CTI Connector solving and how is that benefiting you?** It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time. ### 2. CTI Connector Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chai M. | Team Leader, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2024 **What do you like best about CTI Connector?** Easy to use and user friendly interface. **What do you dislike about CTI Connector?** It can take time to load under VPN connectivity. **What problems is CTI Connector solving and how is that benefiting you?** Receiving and answering phone calls from the customer. ### 3. Novelvox **Rating:** 5.0/5.0 stars **Reviewed by:** Arun K. | Customer support manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 11, 2023 **What do you like best about CTI Connector?** NovelVox is known for its innovative solutions that help contact centers improve their efficiency and customer experience. Their Agent Desktop and Wallboard solutions are designed to integrate seamlessly with leading contact centers platforms like Cisco, Avaya, and Genesys. One of the key strengths of NovelVox is its focus on customization and flexibility. They offer tailored solutions to meet the unique needs of each contact center, which allows them to provide a personalized experience for both agents and customers. **What do you dislike about CTI Connector?** While NovelVox is a reputable company known for its innovative solutions and customer service, like any other company, they may have areas that could be improved. However, it would be unfair and inaccurate for me to speculate on any potential shortcomings or dislikes without any basis or evidence. **What problems is CTI Connector solving and how is that benefiting you?** I recently used NovelVox for my contact center's agent desktop and wallboard solutions, and I had a fantastic experience. The customization and flexibility of the tool were outstanding, allowing me to tailor the solution to meet my specific needs. The integration with my existing contact center platform was seamless, and I was able to improve my agents' efficiency and the overall customer experience. - [View CTI Connector pricing details and edition comparison](https://www.g2.com/products/cti-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+03%3A16%3A29+-0500&secure%5Bsession_id%5D=c05ef616-8817-436d-9401-7a57a3a3fd7e&secure%5Btoken%5D=b5cecc6ffcb7eed1a6561b6c3829d357a20e433ba9fe00054e1d014480bb4d1b&format=llm_user) ## CTI Connector Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top CTI Connector Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,119 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,612 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,509 reviews)