After a brief setup time, this program runs itself. We use Jobber to manage our projects. Once a job is completed, Nice Job invites our client to submit a public review, using a template that required very little customizing on our part. Their scripts were tried and tested and proven effective, so why mess with them!
The automated system sends out reminders to clients who have not responded, so if they missed the first request, they may respond to a later one. This does not go on indefinitely, however, but only has four steps. No sense irritating the otherwise happy client who just chooses not to leave a review!
The next connection we like is that to social media. You have the option of setting it to automatically post certain levels of review. This increases our presence in that arena with no effort on our part. You can leave this as a manual setting if you prefer.
I am Technology Director for two companies that chose to utilize this program. I can log in to both companies in Jobber and Facebook with the same credentials. This did not work when setting up two instances of NiceJob. I had to have a colleague make the Jobber connection by logging in to NiceJob with her own credentials. Then, I had to create a new Facebook account and invite that one to be an admin of the second company in order to make that connection. It did not take an incredible amount of time, but was a little trying until I figured it out.
If you are creating distinct instances of NiceJob to connect to distinct companies you will need distinct credentials to make the Google, Jobber, and Facebook connections.
NiceJob automates the process of getting customer reviews and posting these to social media, thus increasing our presence there. We have already seen comments and other activity on these posts. This increases efficiency since we don't have to look all over the web at many review sites but can log in to one dashboard. to see them,.