NiceJob Reviews & Product Details

NiceJob is easily one of the best tools for our company. The number one thing we love about them is their customer service. We're connected to a live person immediately, and they are always knowledgeable and friendly. This goes a long way for us! Of course, the ability to get regular reviews from our clients is equally important. Due to an unfortunate incident before we began using NiceJob, years worth of reviews were wiped from our Google listing. Thanks to this company, we were able to begin building them back immediately. We now have a perfect 5.0 rating, with over 55 reviews from our clients, in a matter of a few short weeks. This product is priceless. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

I really appreciate how intuitive the NiceJob interface is, which makes it straightforward to use. The assistance provided by the representative during setup was incredibly helpful, as they walked me through the process swiftly and efficiently. The ability of NiceJob to automate the solicitation of reviews without needing constant follow-up is immensely beneficial for my business. This automation is key because it ensures reviews are posted regularly after work completion, relieving me from having to manage this task directly. The software's impact on my Google reviews is significant; since using NiceJob, the number of reviews has grown from three to almost thirty. This amplified visibility is crucial for a business, especially one with large average job sizes. Furthermore, the software offers great value for its cost, aligning well with my needs. I hold a recurring subscription and have no intention of canceling, as it consistently delivers excellent service. Also, it's the first and only option I considered, and it has proven to be the best choice for my requirements. Finally, I trust NiceJob enough to recommend it to others regularly; on a recommendation scale, I would rate it a perfect 10. Review collected by and hosted on G2.com.

Theres nothing I don't like. Review collected by and hosted on G2.com.

We started using NiceJob primarily as a review platform, and in that respect it does what it promises: it helps drive reviews, which was our main reason for purchasing. For that purpose, it’s been solid.

Our team has also found value in their support team: very quick responses and very detailed, when needed. Review collected by and hosted on G2.com.

That said, there are a number of downsides we’ve experienced:

Landing Page SEO: The company site/landing page NiceJob creates for you doesn’t rank well. Even when searching something as direct as “our company reviews,” it often shows up on page 2 or 3 of Google and lower on the SERPs than other review platforms. There are simple SEO improvements they could implement, but they’re not there yet.

Referrals: One of the big selling points for us was the referral system, but it hasn’t generated results. Editing the automated conversations are limited.

Multi-location Challenges: If you’re running multiple locations, the platform gets clunky. Switching between locations isn’t smooth, and the “Stories” widget becomes unusable when tied to Facebook reviews. The same review gets duplicated across every location. There’s also no flexibility to choose how many reviews to display; you’re stuck with 15, which is overwhelming on mobile.

Lack of Export Options: You can’t export your reviews, which limits usability.

On-the-Ground Review Collection: Transitioning from an installer in the field to a customer leaving a review is awkward. The only suggested workaround is having every installer create their own NiceJob profile/app account and get trained, which isn’t practical at scale.

Overall, NiceJob is a decent solution if you only need a simple way to collect more reviews. But if you’re hoping to use the other features such as SEO benefits, referrals, or multi-location support, you may find it falls short. Review collected by and hosted on G2.com.

It does a tremendous job automating review requests from our customers and is hassle-free for our business. I love how easily it integrates with Housecall Pro and automatically invites customers to leave reviews right when their job is finished. Review collected by and hosted on G2.com.

I have frequent issues with the NiceJob website widgets firing correctly and often have to submit support tickets to my website host to resolve the problem and reinstall the widget code. I am told by them that it is likely an issue on the NiceJob side as it works fine for awhile and then stops working correctly. Review collected by and hosted on G2.com.

It gets the job done. We have gotten a lot more Google reviews. Review collected by and hosted on G2.com.

Website won't load most of the time and they have no idea why. I have to clear cookies and cache if I want to use it but I can't do that every day. I have set up two accounts and both automatically triggered before I was prompted to edit messages or even know what was going out. There needs to be clear onboarding steps and right now there are none. I can't imagine someone not heavily invested in this having an easy go at it. I am heavily invested, and I found it way more complicated than it needed to be. Review collected by and hosted on G2.com.

We use NiceJob for our business, Biehl Brothers Contracting, after being introduced to it through JobTread - and we love it! The platform has made asking for reviews incredibly efficient and easy. Since integrating it, our review count has noticeably increased. We’re big fans and highly recommend it! Review collected by and hosted on G2.com.

We wish you could add more than one photo! Review collected by and hosted on G2.com.

I am very pleased with NiceJob's service and features. The process of setting it up was exceptionally easy, and the assistance provided by the customer service team was commendable. They were incredibly helpful in ensuring all my customer data was correctly entered and everything was ready for future jobs. One of the aspects I truly appreciate is how NiceJob efficiently sends out review requests on my behalf via email and text, which is excellent because it's often challenging to collect reviews from customers. This feature saves me the hassle of having to chase down customers for feedback, and I find it incredibly convenient that I am notified whenever a review is left. Additionally, the significant 50% discount I received initially made it easier to decide on trying out their service, and the ongoing support from their friendly staff has only enhanced my experience. Overall, the combination of ease of use and outstanding customer service makes me consider choosing NiceJob again. Review collected by and hosted on G2.com.

I do not have any dislike for the program Review collected by and hosted on G2.com.

I have been using NiceJob since 2018, and one of the aspects I appreciate is the simplicity of the setup process, which was straightforward and uncomplicated. The team was friendly during the setup, which made the initial experience very welcoming. I also find the feature of asking customers for reviews on Google incredibly useful, as it directly supports my business needs by enhancing our online reputation. This capability is significant enough that it would make me consider purchasing NiceJob again. Additionally, when there was an overbilling issue, NiceJob addressed it efficiently by correcting the error and applying a credit to the account, which showed their commitment to customer satisfaction. Despite the new AI response feature being too expensive for me, I recognize its potential value. Overall, these factors contribute to me rating my likelihood of recommending NiceJob to others as a 10 out of 10. Review collected by and hosted on G2.com.

I found the new AI response feature nice but too expensive for me. I would like NiceJob to include the AI response feature free of charge for long-term customers. Review collected by and hosted on G2.com.

I love how NiceJob has simplified the process of collecting reviews from our customers. It puts everything on one platform, making it incredibly easy for my technicians to collect reviews efficiently. The platform's setup was straightforward, which was a great first impression. One of my favorite features is the quick and easy ability to send review links, which streamlines our workflow significantly. Additionally, I appreciate how NiceJob integrates well with our current systems, particularly with Hilt and Pulse. The service is not only easy to use but also very affordable, making it a valuable tool for our operations. Review collected by and hosted on G2.com.

I think NiceJob could benefit from better integration with my current CRM. This would make it more seamless and efficient to use in conjunction with other tools I rely on. Review collected by and hosted on G2.com.

I love how NiceJob simplifies the otherwise time-consuming process of consistently following up with customers to get reviews. This automation frees up my time, making it an invaluable tool as a small business owner juggling many roles. The setup process was incredibly straightforward and quick; I find that even those with limited technical skills can get it working smoothly from the outset. I'm particularly fond of its seamless integration with my QuickBooks account, eliminating the need for manual entry of customer information. Additionally, I'm excited about the NPR feature that provides us with a statistical score to evaluate and enhance our customer service. NiceJob helps increase our business's positive presence on platforms like Google, drawing in more future customers, and its ease of use combined with its effectiveness in obtaining more Google reviews makes it a product I would gladly choose again. Review collected by and hosted on G2.com.

I find it limiting that NiceJob doesn't automatically post to additional platforms beyond what's currently supported, like Nextdoor or Yelp. Expanding integration with other platforms could provide a broader reach and better analytics for feedback. I also think having scores or data updated more frequently, in real time or at specific intervals, would offer better insights. Review collected by and hosted on G2.com.