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Akeneo PIM Reviews & Product Details

Pricing

Pricing provided by Akeneo PIM.

Growth Package

$45,000.00

Akeneo PIM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Akeneo PIM, and what problem is it built to solve?

Akeneo PIM is a platform for product information management. It helps merchants centralize and harmonize product information to support their multichannel needs and improve productivity and efficiency.

What languages does Akeneo PIM support?

Akeneo PIM supports 18 languages, including English, French, German, Spanish, Portuguese, and others.

What company sizes and industries is Akeneo PIM the best fit for?

Akeneo PIM has been used positively across mid-market and enterprise organizations, with retail, manufacturing, apparel and fashion, wholesale, and building materials among the industries represented most often.
  • Company size — Mid-market: A prominent segment among positive users.
  • Company size — Enterprise: Also strongly represented, including organizations with more than 1,000 employees.
  • Industries: Retail, manufacturing, apparel and fashion, wholesale, and building materials are among the most represented.

How long does it take to implement Akeneo PIM across a team?

Implementation timelines vary with the data model and project scope, but three to six months is the most common reported range. Other teams report shorter and longer go-live timelines.
Time to go live Relative frequency
3–6 months Most common
6–12 months Also frequently reported
1–3 months Reported less often

What customer support options does Akeneo PIM provide, and how do users find the overall support experience?

Support is available through the knowledge base, email/help desk, chat, and FAQs or forum resources; 24/7 support is also described as available. The support experience is often characterized as responsive and helpful, though experiences are mixed, with some users finding the support or implementation guidance less satisfactory.

What features or capabilities could make Akeneo PIM even more useful?

Users would benefit from stronger reporting and analytics, more flexible rules and workflows, and smoother digital asset handling. The most recurring improvement areas are:
  • Reporting and analytics: Add more customizable dashboards, reports, and ways to track product completeness and attribute usage.
  • Rules and workflows: Expand rule conditions and editing options, and make workflow notifications and task tracking more flexible.
  • Digital asset management: Make assets easier to organize, filter, link, and manage in bulk.
  • Imports, exports, and syndication: Provide more flexible output options and make bulk data exchange across channels easier to configure.

Akeneo PIM Reviews (249)

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Reviews

Akeneo PIM Reviews (249)

View 1 Video Reviews
4.4
249 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Zach W.
ZW
Zach W.
Marketing Specialist
Mid-Market (51-1000 emp.)
"Generative AI + Rules Engine: A Powerful Duo for Consistent Product Data"
5/5
What do you like best about Akeneo PIM?

I think the best feature of Akeneo PIM is the Generative AI paired with the rules engine. Together, these tools really allowed us to broaden and expand our data, while also checking and testing for consistency across our brands and product lines. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

So I think actually our biggest complaint has been the fact that we cant actually PIM to PIM right now. We have some customers of ours that our implementing Akeneo themselves and we can't actually plug in and give them the data. To our knowledge our only way to share that data is still via exports and emails, but it would be so much easier if we could just go PIM to PIM and data share across the shared system. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Zach, thanks for your review! We’re glad to hear how Generative AI and the rules engine are helping improve data consistency and scale your catalog. We also appreciate your feedback on PIM-to-PIM data sharing and will share this with our product team as we continue to evolve.

Aditya Judith P.
AP
Aditya Judith P.
Product Information Manager
Mid-Market (51-1000 emp.)
"Fast Implementation, Flexible Integrations, and a Fast Go-to-Market"
4/5
What do you like best about Akeneo PIM?

fast implementation, flexibility, integration, fast go-to-market, easy to configure, easy-to-use UI, powerful AI. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

somehow limited product hierarchy, limited native GS1 integration, limited asset inheritance, limited data quality dashboard Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for your review, Aditya. We’re glad Akeneo helped your team onboard, enrich, and publish product data to multiple channels faster.

Thanks for sharing your experience.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Intuitive Akeneo Experience with Powerful, Easy-to-Configure Imports"
4.5/5
What do you like best about Akeneo PIM?

Akeneo is very intuitive to use once you know how to use the basics everything becomes easy to learn. Imports are especially helpful to reduce manual data entry and easy to configure. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

Ziggy will regularly get stuck on questions or say it is unable to do something it has previously done. Also the sequential edit bottom banner is either in the way of attributes or not visible. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for sharing your feedback! We’re glad to hear that you’ve found Akeneo intuitive to use and that configurable imports and customizable families are helping your team reduce manual work.

We also appreciate your feedback on your experience with Ziggy. Feedback like this is incredibly valuable as we continue improving the Akeneo experience, and we’ll make sure these points are shared with our Product team.

Thank you for being an Akeneo customer and for taking the time to share your experience!

JP
Jonathan P.
Merchandiser
Mid-Market (51-1000 emp.)
"User-Friendly PIM with Efficient Bulk Features"
4.5/5
What do you like best about Akeneo PIM?

I like the user-friendliness of Akeneo PIM, which makes updating products simple and allows me to maneuver through and analyze data quickly. I also appreciate the bulk import and bulk edit features that speed up the enrichment process by allowing me to handle large amounts of data instead of filling out each attribute individually. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

I think user friendliness could be improved by introducing more features that exist already for other popular applications. For example, instead of individually clicking each SKU to do a sequential or bulk edit, changing it to where you could select one SKU, hold down the shift key, and select up to a certain point. It would allow me to select individual SKUs much faster instead of having to select all and then unselect some. In regards to bulk imports, I think it could be improved by AI ingesting that data and then putting it where it needs to go because we currently have to organize and format everything before importing. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Jonathan, thanks for your honest feedback—we’re glad to hear what’s working and appreciate your suggestions. We’re always looking to improve and will share this with our team.

Verified User in Biotechnology
IB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
Originally submitted 4/11/2023
"Modern and intuitive product information management software"
4.5/5
What do you like best about Akeneo PIM?

Like the new AI related capabilities being built into the system. Roadmap is full of new features that we're looking forward to implementing. The new digital asset management component looks cool too. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

Still missing is the layered product hierarchy that some organizations might need. Ability to go beyond just 2 levels. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for your review. We’re glad to hear you’re enjoying Akeneo’s AI capabilities. Thanks for being part of the Akeneo community!

Garreth T.
GT
Garreth T.
Merchandise Analyst & Master Data Lead
Enterprise (> 1000 emp.)
"Single Source of Truth, Efficient and Comprehensive"
5/5
What do you like best about Akeneo PIM?

I appreciate using Akeneo PIM as our single source of truth for product data, which helps improve data completeness and accuracy while reducing time to market. I like the AI features that assist us in writing consistent product descriptions across various categories, maintaining a standard approach for customers. Multiple teams working on products in the PIM improves our time to market. Additionally, we integrate it with both SAP ECC and Adobe Commerce, which enhances its utility for us. Overall, we're quite satisfied with the product. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

Only more advanced table attribute usage in rules and workflows Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Hello Garreth, thank you so much for the review—we’re thrilled to hear Akeneo is delivering value for your team! Really appreciate you sharing your experience.

Emmanuel C.
EC
Emmanuel C.
Responsable Web & Marketing Digital
Enterprise (> 1000 emp.)
Originally submitted 3/15/2022
"Get the most of your product data"
4.5/5
What do you like best about Akeneo PIM?

Akeneo was already the best PIM on the market (for me at least). Now, with the embedding of Powerful AI features, with no additional cost, it became even better.

The UX is still extremely clear and user friendly, despite many new features: that's a great work. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

I feel like MCP should come free of charge Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Emmanuel, thank you for your review. Great to see your team is leveraging Akeneo's AI capabilities and seeing the value.

TH
Tiaan H.
Product Data Manager
Mid-Market (51-1000 emp.)
"Flexible PIM with Excellent Documentation and API Guides"
5/5
What do you like best about Akeneo PIM?

The flexibility of the product to design a PIM solution that fits your unique business. Also the documentation is great that makes finding and understanding features, concepts, best practices easy.

The API docs is also very well written as it helps to make Akeneo your central system that will integrate to many other systems. The Akeneo support is also amazing, very responsive and always solving any issues. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

The flexibility, but like all PIM systems you have to configure and adapt it to your unique business. This makes training your internal staff a bit more unique as you have to customise your training based on your specific implementation. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you so much for sharing your experience.

We truly appreciate your feedback and are grateful to have you as part of our community. It’s always rewarding to hear how our platform is supporting your team and helping drive meaningful results.

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Effortless Multilingual Product Management"
5/5
What do you like best about Akeneo PIM?

Very easy to manage lots of products in lots of languages. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

We'd like to have a tool where we can collaborate with suppliers regarding product data, but that isn't possible in Akeneo PIM itself Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for sharing your feedback! We're glad to hear Akeneo PIM is making it easier to manage your product information across products and languages.

We also appreciate your feedback around supplier collaboration. Akeneo Supplier Data Manager is designed specifically to help teams collaborate with suppliers to collect, enrich, and manage product information before bringing that data into Akeneo PIM. If this is something your team is looking to improve, we’d encourage you to connect with your Akeneo account team to explore whether Supplier Data Manager could support your use case.

See how Akeneo PIM improved
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Simplifies Product Data Management with Ease"
4.5/5
What do you like best about Akeneo PIM?

I personally like the user-friendly interface with new customizable options and continuous improvements to enhance the enrichment process, and added governance capabilities. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

I would appreciate more reporting capabilities. Being able to quickly identify which attributes and attribute options are not being used would be helpful for cleaning our data. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for taking the time to share your experience with Akeneo! It’s great to hear the platform is helping your team effectively manage such a large and diverse product catalog.

We appreciate your feedback on reporting. That’s a helpful use case, and we’ll be sure to share it with our Product team.

Thanks again for your thoughtful feedback!

Questions about Akeneo PIM? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity about 2 months ago

What is a PIM software?

DJ
Depinoy Jeoffrey
•
Last activity almost 3 years ago

When will the assts will be availablein tef entites ?

Pricing Options

Pricing provided by Akeneo PIM.

Growth Package

$45,000.00

Advanced Package

Contact Akeneo for quote

Premium Package

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Akeneo PIM Features
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Localization
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