Drupal Reviews & Product Details

Drupal is the leading open source digital experience platform, trusted by governments, universities, and global brands. Drupal CMS makes it accessible to every team — with smart defaults, AI-assisted site building, and visual page editing — while the underlying platform delivers the structured content, workflows, and security that ambitious digital experiences demand. Free forever, no license fees. Drupal is the open source digital experience platform for organizations that have outgrown simple site builders but refuse to be locked into proprietary suites. It powers millions of websites — including some of the world’s most demanding digital properties across government, higher education, media, healthcare, and enterprise. Drupal CMS is the fastest way to start: a ready-to-use product built on the Drupal platform with smart defaults, pre-configured recipes for common needs like SEO, forms, and analytics, AI-assisted site building, and visual page editing with Experience Builder. Marketing teams get a modern authoring experience; agencies get a dependable starting point that cuts weeks off delivery. What sets Drupal apart: Structured content, real governance — content modeling, editorial workflows, granular permissions, and multilingual support (100+ languages) built for teams, not just solo site owners AI with humans in the loop — AI agents assist with site building, content, and configuration, while editors and developers stay in control of every change Compose any experience — traditional, decoupled, or hybrid: full API access (JSON:API, GraphQL) lets you deliver content to websites, apps, and any channel Enterprise-grade security — backed by a dedicated Security Team and a public advisory process trusted by governments worldwide True ownership — open source under the GPL. No license fees, no per-seat pricing, no vendor lock-in. Host anywhere, extend with tens of thousands of free modules A global ecosystem — thousands of agencies and Drupal Certified Partners, plus one of the world’s largest open source communities, mean you’re never dependent on a single vendor Whether you’re launching a new site with Drupal CMS or building a custom platform on Drupal Core, your investment goes into your digital experience — not software licenses.

Seller

Drupal

Discussions

Drupal Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Irish, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Timothy Lehnen

Top-Rated Alternatives

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User Insights

Average based on 425 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Drupal Integrations

(6)

Integration information sourced from real user reviews.

Drupal Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Drupal, and what problem is it built to solve?

Drupal is an open-source content management system for developing and managing websites for organizations and individual users. It addresses the need to create and maintain websites, including complex, resource-rich sites and applications.

What company sizes and industries is Drupal the best fit for?

Drupal’s positive use cases span company sizes and concentrate in several industries. The strongest clusters include:

Small businesses: Teams with 50 or fewer employees.
Mid-market organizations: Teams with 51–1,000 employees.
Enterprise organizations: Teams with more than 1,000 employees.
Higher education and education management: Organizations managing institutional websites and distributed content.
Information technology and software: Teams building customizable websites and web applications.
Marketing and nonprofit organizations: Teams publishing and maintaining public-facing content.

How long does it take to implement Drupal across a team?

Drupal implementations most often go live in 1–3 months, though more involved projects can take longer. Reported timelines include:

Time to go live	Relative frequency
1–3 months	Most common
3–6 months	Also common
6–12 months	Also reported
Under 1 month, including under 1 day	Less common
More than 12 months	Less common

What customer support options does Drupal provide, and how do users find the overall support experience?

Drupal support options include chat, email/help desk, FAQs and forums, and a knowledge base. The support experience is mixed: users value the community and documentation as useful places to find help, while others describe slow responses or difficulty getting dependable assistance for technical issues.

What is the experience like for teams switching to Drupal from another tool?

Teams have moved to Drupal from tools such as WordPress, SharePoint, DNN, and other legacy or proprietary CMS platforms. The change is often driven by a need for more flexibility, structured content, security controls, or support for complex workflows and large sites; teams also value the ability to reduce licensing costs. Drupal can provide more control and customization, but the transition and ongoing management can require developer expertise, and the learning curve may be steep for editors and administrators.

What features or capabilities could make Drupal even more useful?

Drupal could be more useful with a smoother editing experience and simpler day-to-day administration. Recurring improvement areas include:

More intuitive authoring: Make page editing and content entry easier to navigate, especially for nontechnical editors.
Better visual editing and previews: Offer more flexible page-building tools and make it easier to review changes before publishing.
Simpler media and file management: Improve uploading, searching, replacing, and organizing files.
More streamlined updates: Make upgrades and module compatibility easier to manage without disrupting custom work.
Improved performance: Reduce slowdowns and make performance easier to maintain as sites grow.

Is Drupal considered safe and secure for handling data?

Drupal’s security is a notable strength in day-to-day use, particularly when teams need role-based access and control over who can manage content. Users also describe confidence in its security practices, while noting that staying on top of updates and the quality of contributed modules matters to maintaining a secure setup.

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Omar S.

Web Technology Specialist

Small-Business (50 or fewer emp.)

Originally submitted 5/31/2024

"A CMS for today's fast paced word"

5/5

What do you like best about Drupal?

I like that Drupal has a lot of flexibility that usually doesn't require custom coding Review collected by and hosted on G2.com.

What do you dislike about Drupal?

I don't like the complex, nested modules in edit mode. As the page gets more complex, so does the editing, you could get lost in edit mode. I also do not like that there isn't a recyle bin. Once you delete something it's gone forever. Another thing is with the abilty to find and delete files such as pdfs, WORD, EXCEL, etc. If the file is not actively being used on a page, it seems, at least from the end user's interface, that it cannot be deleted. Another thing I dislike is if I have to upload an updated file version of A pdf, i won't be able to keep the same link that people may have bookmarked. It places any files that I upoad into a new directory with the month and year in the folder structure. Other CMS systems I've used I could easily upload and overwrite an existing file and keep the file path the same not breaking the link. Review collected by and hosted on G2.com.

What problems is Drupal solving and how is that benefiting you?

The CMS of Drupal is a lot better than the one we were previously using. In the past users would need to go to an admin to make changes sometimes for small simple changes. Now all users are able to go in and it is easy enough for them to make edits. Now that we have been using this for a couple of years, we can speak more to it's ease of use and scalability. We are able to easily create long form pages, articles, report pages and other types of mult-media content. The endless customization options and plugins make things a lot easier to do what we need to do. Review collected by and hosted on G2.com.

Anna L.

Director, Product Management

Mid-Market (51-1000 emp.)

10/2/2026

"Open-Source, Highly Customizable CMS for Complex Content and Permissions"

5/5

What do you like best about Drupal?

It's open-source, extremely customizable, and can accommodate a large amount of content. It works great for our websites that require many content types, user roles and permissions. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

There was a learning curve when I first started using Drupal, but I was able to draw comparisons from my experience with Wordpress. It does require developers to set up the infrastructure but after that it can be very user friendly for a non-developer. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/16/2026

"Powerful Enterprise CMS, but a Steep Learning Curve and Complex Content UI"

3/5

What do you like best about Drupal?

Drupal is a very capable, enterprise level CMS.

It meets the needs for any integration, complex data structures, complicated content governance requirements while maintaining best practices and performance KPIs.

It's open source and free to use so there are no addtional licensing fees fto implement or host.

There's some initiative underway to integrate AI tools for building sites and entering content that seems really promising as well. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

The learning curve is steep for new developers or end users so onboarding can be difficult if you don't have a team around you to help.

The UI/UX for content entry has historically been very much complex form based and while there are efforts to move beyond this with canvas Drupal is still playing catch up when compared with other CMSs. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

Originally submitted 4/2/2026

"Flexible, Scalable, and Secure CMS for Complex Content"

5/5

What do you like best about Drupal?

Drupal’s biggest advantage is its flexibility and scalability. It is a highly customizable content management system that allows organizations to build complex websites and applications with advanced content structures. The platform provides strong security features, which makes it widely trusted by enterprises, government institutions, and large organizations.

Drupal also offers a large ecosystem of modules and integrations, allowing developers to extend functionality easily without building everything from scratch. Its role-based access control, multilingual capabilities, and powerful taxonomy system make it ideal for managing large amounts of structured content.

Another key strength is its open-source community, which continuously improves the platform and provides documentation, modules, and security updates. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

One of the main downsides of Drupal is that it has a steeper learning curve compared to other CMS platforms such as WordPress. Non-technical users may find the interface less intuitive, and some tasks require developer knowledge.

Implementation and setup can also take longer because Drupal is designed for complex and enterprise-level projects, which often require customization and configuration. Additionally, upgrading between major Drupal versions can sometimes require significant redevelopment or module updates.

For small websites or simple projects, Drupal may feel overly complex, and the hosting and maintenance requirements can be higher compared to lightweight CMS platforms. Review collected by and hosted on G2.com.

What problems is Drupal solving and how is that benefiting you?

Drupal helps solve the problem of managing large and complex website content efficiently. Many organizations struggle with handling multiple pages, users, and content types across different departments. Drupal provides a structured content management system with role-based access control, allowing teams to securely manage and publish content without conflicts. Review collected by and hosted on G2.com.

Gowtham R.

Architect

Enterprise (> 1000 emp.)

2/24/2026

"Flexible, Scalable Solution for Large Multisite & Multilingual Apps"

4.5/5

What do you like best about Drupal?

Flexible and scalable for handling large multisite and multilingual applications. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

Large and complex applications are slow. Need third parties like redis for better performance. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

5/5/2026

"Highly Customizable Website Builder That Stands Out"

4/5

What do you like best about Drupal?

It lets you really customise your website in ways other platforms may not let you Review collected by and hosted on G2.com.

What do you dislike about Drupal?

It can be a steep learning curve and sometimes support for it seems lacking Review collected by and hosted on G2.com.

Verified User in Biotechnology

Enterprise (> 1000 emp.)

7/6/2025

"Good CMS with granular level of customisation options"

4/5

What do you like best about Drupal?

Good amount of customization is possible without harming the standard structure. Easy to maintain and easy to diagnose errors, if any. Community support and documentation is very extensive. Integration is possible with various other applications and software. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

Web pages can become bulky sometimes. So need to give extra attention towards optimization. Cache management can be better. Review collected by and hosted on G2.com.

What problems is Drupal solving and how is that benefiting you?

We use Drupal for our ecommerce application. We have implemented various integrations of Drupal with different technologies like Boomi, Akeneo PIM, SFCC (Salesforce Commerce Cloud), etc. Drupal has been the base of our tech-stack right since initial implementation, especially as it allows in-depth customization, which was desired by our business. Review collected by and hosted on G2.com.

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Ron N.

Director of Technical Marketing

Information Technology and Services

Mid-Market (51-1000 emp.)

12/11/2024

"Powerful, flexible, and supported by a great community... but expect a learning curve"

4.5/5

What do you like best about Drupal?

Drupal has been my go-to platform for over 15 years, and it continues to impress me. The open-source nature and vibrant community make it an exceptional choice for building applications. You can create powerful solutions with minimal coding thanks to its robust core and ecosystem of modules. When custom functionality is needed, it’s easy to extend with custom code in modules.

Support is abundant, with countless resources, forums, and knowledgeable users ready to help. Once the platform is set up, content creators find it intuitive to manage their content, and the flexible workflows adapt to various needs.

Overall, Drupal combines power, flexibility, and ease of use, making it a fantastic choice for both developers and content teams. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

Drupal’s power and flexibility come with a level of complexity that can be challenging for new site builders and developers. While improvements like the Startshot initiative have made it easier to get started, certain features can still be confusing due to how they are structured.

The extensive library of modules is both a strength and a weakness—not all modules are reliable, and some may lose support after you’ve integrated them into your project. For developers unfamiliar with PHP, creating custom modules or working with the theming layer (from the module code) can be daunting and has a steep learning curve.

Deployment and hosting add another layer of complexity. Setting up Drupal on a hosting platform ideally uses Git and best practices include a CI/CD pipeline for build and efficient deployment. Once it is set up, the process is not bad, but can be a challenge when things break. Managed hosting providers like Acquia, Pantheon, or Platform.sh can simplify this, but they add costs.

Although the software itself is free, the time and resources required to build, maintain, and host a Drupal site make it best suited for medium to large projects. For simpler needs, a SaaS website builder might be a more practical option. Review collected by and hosted on G2.com.

What problems is Drupal solving and how is that benefiting you?

Drupal provides a framework for creating structured data in the admin UI, and giving you tools to use and display that data in many ways. This is why it is commonly used to build websites. However, it is powerful enough to be used to build web applications of just about any type. by providing this framework, it makes it relatively easy to create a project, model the data, provide forms and workflows, add features, and create theming options for display, Additionally, Drupal provides powerful developer tools like a visual query builder, API support OOTB, and a module system for adding custom code. Review collected by and hosted on G2.com.

Roshan M.

Marketer

Mid-Market (51-1000 emp.)

2/18/2025

"Powerful and amazing tool for CMS content management"

4.5/5

What do you like best about Drupal?

Drupal is a feasible software that is capable of handling and managing several types of web pages and marketing content easily. Also, it offers great ability to build and launch new websites so quickly and easily and manage the web pages through it. The dashboard of the application is well organized, there is not all the clutter of the plugins seen on it. This application offers a quicker and responsive interface and the tools of it are comprehensive than WordPress. The websites and e-commerce platform and data can be managed in an amazing way with the help of Drupal software, content management and tracking abilities are great of this app. This keeps all the content to be well organized and also manages to organize larger datasets in its database. It is a wonderful open-source tool, with great integrating abilities with third-party applications. The platform has inbuilt template designs for digital marketing, this saves time and there are also the AI features for automatically posting and scheduling the posts for websites. This platform is the best solution for increasing the customers reaching rate. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

At initial stages, the installation and setup process is quite complex for new users sometimes. Upgrades of the software are very less here, sometimes the functionality gets older. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 9/27/2019

"Definitely not a cohesive product"

2/5

What do you like best about Drupal?

I guess the product has iterations over the years as a complex evolved CMS but the overall tough learning curve it brings to the table is of no use in the modern world. No reason to say it is the best. Review collected by and hosted on G2.com.

What do you dislike about Drupal?

Learning curve, Administration skills, tonnes of wiki to search on issues, Issues do not resolve via patches as are windows products. from a CMS point of view maybe it has all the features but not all of the necessities to offset an administrator is there. Review collected by and hosted on G2.com.

Recommendations to others considering Drupal:

Not recommended. Unless you have an Administrator with full PHP skills and versed in Linux do not use this product. There are more easier modern era knowledge products with better way to use the assets. PHP is not an answer for all problems. Review collected by and hosted on G2.com.

What problems is Drupal solving and how is that benefiting you?

Regular CMS. Once stable and in the hands of an efficient developer/administrator it has a long life span. Evolution I suspect. Review collected by and hosted on G2.com.