# Expedite Commerce Reviews **Vendor:** Expedite Commerce **Category:** [CPQ Software](https://www.g2.com/categories/cpq) **Average Rating:** 4.8/5.0 **Total Reviews:** 33 ## About Expedite Commerce Expedite Commerce is leading a transformative shift in revenue operations by embedding advanced AI into our cloud-based platform. Our AI-first solutions redefine the lead-to-cash process, enabling businesses to accelerate growth, optimize operations, and enhance customer engagement. Our offerings include AI-powered Configure-Price-Quote (CPQ), AI-powered Contract Lifecycle Management (CLM), Digital Experience Platform, eCommerce, and Recurring Billing solutions, all built to deliver impactful business outcomes. From Lead to Cash For Revenue Operations, Expedite Commerce provides a comprehensive suite of solutions, including Digital Experience Platform, eCommerce Storefront, AI-CPQ, and AI-CLM. Our intelligent automation and AI capabilities help sales teams breeze through quoting and contracting, allowing them to focus on engaging buyers effectively. From Subscription to Cash For Revenue Management, we offer Order Management, Subscription Billing, Revenue Recognition, and Revenue Forecast software, tailored for subscription-based B2B businesses. Our platform makes managing dynamic subscriptions and billing seamless, ensuring CFOs and finance leaders have real-time visibility and control over revenue streams. The Expedite Commerce Advantage Deep AI Integration: Our platform leverages advanced AI to streamline complex business processes, enabling faster quoting, contracting, and billing. Market Leadership: Positioned at the forefront of the AI revolution in revenue operations, we help our customers get an unfair advantage in a competitive market. Proven Track Record: With a global client base across 50 countries, we've demonstrated our ability to deliver meaningful, measurable results. Who We Empower Our solutions are designed for forward-thinking leaders in: Sales Operations: Free your sales team to focus on buyers by automating repetitive tasks, drive rep adoption with simplified user experience, accelerate sales with AI-powered interactions.  Marketing Operations: Drive seamless alignment between marketing and sales to exceed revenue goals, guide customers to the right products with digital guided selling, and help sales teams close deals faster with personalized deal rooms for customers.  Finance Operations: Optimize billing, revenue recognition, and forecasting for both physical products and subscription products, no matter how complex the products.  Industries We Serve We support industries where innovation is essential: SaaS Manufacturing XaaS IoT Communications Why Expedite Commerce? Expedite Commerce helps businesses achieve a seamless AI-first transformation with at least a 5x productivity impact. We make your transition to AI effortless, empowering you to lead in a fast-paced digital landscape. Whether it's engaging buyers more effectively, accelerating sales cycles, or driving sustained growth, Expedite Commerce has you covered. Join Our Mission We're reshaping the future of commerce through AI innovation. Join us and discover how Expedite Commerce can be the catalyst for your business transformation. ## Expedite Commerce Pros & Cons **What users like:** - Users value the **customizability** of Expedite Commerce, enjoying diverse templates and quote options tailored to their needs. (1 reviews) - Users value the **vast customization options** in Expedite Commerce, allowing tailored quotes and multiple templates for efficiency. (1 reviews) **What users dislike:** - Users are disappointed by the **slow performance** of Expedite Commerce, making tasks cumbersome and time-consuming. (1 reviews) ## Expedite Commerce Reviews ### 1. Sales Quoting Tool. Is it worth it? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Expedite Commerce?** The upside is you can create quotes, send them to customers to be signed through Docusign. You can create multiple templates for different order requirements. The amount of options are vast. **What do you dislike about Expedite Commerce?** The program is slow. Scrolling through the different services and options is slow. Once the quote is created, you have to separately apply sales tax, quote document, and then save it. Many extra steps. **What problems is Expedite Commerce solving and how is that benefiting you?** It allows us to send quotes without interfering with revenue recognition in our accounting software. ### 2. Very good cpq and billing solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Expedite Commerce?** 3D product configurator and quote configurator **What do you dislike about Expedite Commerce?** Billing process is a bit slow and upload of mass records is a complex process. **What problems is Expedite Commerce solving and how is that benefiting you?** Expedite cpommerce provides end to end solution including Quoting process, Ordering and all type of billing and invoice generation. ### 3. Smooth project, and very professional company to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeronimo J. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Expedite Commerce?** The overall management of the project and how details were taking care of. **What do you dislike about Expedite Commerce?** No complaints for the project that we worked on with them. **What problems is Expedite Commerce solving and how is that benefiting you?** Integration different applications and data transfer. ### 4. Expedite Commerce is a great partner to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Expedite Commerce?** Most helpful are their response rate and demonstration. Expedite Commerce would demo the products to use, and if we had questions or issues - they would be quick to respond. **What do you dislike about Expedite Commerce?** They could be better at communicating the small details. We would ask questions about their products and if it could be this or that - and they would respond yes or no but would not explain in detail what work would need to be performed to achieve the task. We found ourselves with more work than anticipated, and that could have been avoided if appropriately communicated. **Recommendations to others considering Expedite Commerce:** I would recommend others to work with Expedite Commerce. They are a trustworthy partner and will help you where you need them. My only somewhat negative experience with Expedite Commerce was simply lack of communication. **What problems is Expedite Commerce solving and how is that benefiting you?** We wanted to improve the efficiency of our inside sales team when they create quotes in Salesforce. Salesforce is great, but it has its limitations, so with Expedite Commerce - we were able to speed up simple tasks such as entering in products or cloning quotes. ### 5. Expedite Commerce is a great platform integrated by great people delivering excellent product. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe D. | Sr. Director - Customer Operations + Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Expedite Commerce?** The professionals at Expedite Commerce invest the time to understand your business and become an extension of the team solutioning problems. Expedite Commerce was specific on where they could help and what was out of scope to help focus project success. **What do you dislike about Expedite Commerce?** I'm not as familiar with Expedite Commerce product innovation or roadmap, having quarterly capability enhancement reviews to gain insight into Expedite Commerce innovation would be helpful to complement the direct customer project execution efforts. Many times Expedite Commerce is great at delivery and focus; it would be great to continue layer in new Expedite Commerce innovations to product execution/enhancements. **Recommendations to others considering Expedite Commerce:** Focus the initial projects on highest value workflows for new products vs spending time optimizing legacy products so you gain new efficiency with each product release and stay focused on highest volume activities to maximize product. **What problems is Expedite Commerce solving and how is that benefiting you?** Expedite Commerce is evolving our business engagement, product & functional workflow management, and integration with CRM functionality to ensure tight alignment between our customer & product delivery. It has been critical to our business process delivering a cross functional operational dashboards/reporting and business process approach that we didn't previously have. ### 6. Great engagement and delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Manager Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Expedite Commerce?** Expedite Commerce has been a great partner in our push to modernize our inside sales platform. They joined in business facing meeting, worked with us on training, kept their promises and delivered on schedule. There's not much more you can ask of a technology company. But I will add: They have worked hand in hand to solution difficult problems and get our internal development team up to speed so we can own our the application and our own future. Meetings were fun and informative. We've built a partnership with a friendship along the way. All while dealing with Covid lockdowns. Thanks to your whole team, but especially Cameron and Max who have given us a year of their lives. **What do you dislike about Expedite Commerce?** Documentation. Expedite depends a lot on the native Salesforce functionality. When having discussions about how things work we were routinely pointed to Salesforce Trailhead docs and training rather than app specific functionality or their best practices. This is good in that they are using native stuff, but tough on those of us new to Salesforce and trying to figure out specifically how their team implemented or would implement something. Secondly, They have a deployment process that seems very adhoc and doesn't provide a ton of detail about what's being deployed. Because of this deployments are expensive and rare rather than small and routine. We struggled to incorporate their deployments into our CAB process. **Recommendations to others considering Expedite Commerce:** Make sure you are prepared to take on a Salesforce app, by getting your staff trained on Salesforce Administration and best practices. **What problems is Expedite Commerce solving and how is that benefiting you?** We were moving our Direct to Consumer Sales team off of a legacy platform to provide a better way them manage products and configure quotes for new customers. Our goals were simple: improve retention of sales reps and reduce the complexity of the sales process. Both of those have been greatly improved. ### 7. Dynamic Team who provides streamline enovation **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara W. | Supervisor, Order Management Team, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Expedite Commerce?** The Expedite Commerce team is amazing to work with. They are both personal and professional and work diligently to provide a business solution that meets their customer’s needs. I have worked with this team for 6 years on an aggressive plan to make a better order management tool that allows automation and flexibility in a single resource. Tyler and his team have provided several solutions to make my business processes more streamline and allow for large amounts of data to be migrated with ease. Expedite Commerce has created an intuitive ordering tool that both my internal team and customers are able to easily manage to meet their telecommunication ordering needs. I am grateful for the business partnership I have with this dynamic team. **What do you dislike about Expedite Commerce?** The only downside is they are physically located in Dallas and I am in Olympia Washington. This is a great group of people to work with and I am proud to be a business partner with such amazing people. **What problems is Expedite Commerce solving and how is that benefiting you?** They are working on creating a ordering tool in a single resource with all the data stored in the same resource. For over 15 years my job has required that I work in min of 3 different resources and manage orders manually via email. I now have a portal for my team and my customers and the ability for large file uploads. We have the ability to sync orders and projects together in the same resource and pull our contract and pricing details in the same tool as well. I am excited about the new order management tool this amazing team has create for my business and look forward to solving other business challenges with this team! ### 8. Very positive experience with a complete CPQ deployment including billing **Rating:** 5.0/5.0 stars **Reviewed by:** Tom L. | Global Head of Sales, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Expedite Commerce?** Expedite worked closely with us to put together a detailed scope of work. The implementation of that scope was able to meet all of our requirements for both phase 1 (CPQ) and phase 2 (Billing). Both deployments were on time and helped us improve our business operations. Tyler and the Expedite team were of great to work with all along the way. **What do you dislike about Expedite Commerce?** There were initially some limitations on the number of fields/formats we could incorporate into certain views but they were able to address over time and today we couldn't be happier with the product today. **Recommendations to others considering Expedite Commerce:** If you are at all unhappy with your CPQ and billy processes today then talk to Expedite. They can help with all your CPQ and Billing needs. They have worked with a wide variety of businesses and use cases. Expedite is always happy to work through creative solutions and they can turn around demos for newly requested features very quickly. **What problems is Expedite Commerce solving and how is that benefiting you?** Our biggest problem was standardize (and track with metrics) the quote to cash process. Expediate helped us with every step along the process from initial order creation through automated hand off to operations all the way through to billing and taxation. The system runs smoothly and we're able to pull all sorts of valuable metrics. ### 9. A quote to cash experience that ehances efficiency and the business overall **Rating:** 5.0/5.0 stars **Reviewed by:** matt p. | Financial Analyst III, Financial Services Division, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Expedite Commerce?** One of the great things about working with Expedite Commerce is their ability to customize and then work within those customization's to make further changes. There typically are additional business requirements that come to light during development and testing, and EC is very flexible as well as responsive to ad hoc required changes to the customization's that they have developed for us when they do occur. **What do you dislike about Expedite Commerce?** There are a few caveats that come along with a highly specialized version of Salesforce, and one of those caveats is that when there is a new rollout or update to the Salesforce platform and or with the EC customized version of that platform, testing is required prior to that release/update in qa and or testing environment. In some cases Expedite Commerce will have to troubleshoot and navigate minor post release issues internally, and typically they do so in a thorough and timely manner. **What problems is Expedite Commerce solving and how is that benefiting you?** Expedite Commerce solved several issues for us at once when they built our customer quote to cash system. Prior to adopting that system we used three separate archaic systems in order to quote, bill, then invoice the customer for our provided services. The EC system now allows quotes to be generated out of Salesforce, customer billing to be updated via Salesforce, and a clean export of our entire billing is created post bill cycle (also ran in Salesforce). That export is then sent to our Oracle team to allow for quick and easy invoicing. The consolidation of theses processes all into one place has created incalculable time savings. ### 10. Great product, even better technology partners **Rating:** 5.0/5.0 stars **Reviewed by:** Russell K. | Director Of Software Development, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Expedite Commerce?** The product is slick and robust. It has proven to handle the needs of all of our sales channels greatly improving our speed to market for opportunities. Even more impressive was the Expedite team. They were fantastic partners during our implementation working hand in hand with our internal team. This partnership was a key factor in our extremely successful rollout to our entire sales team. **What do you dislike about Expedite Commerce?** No clear downsides to working with Expedite. If there was anything it's that you must be willing to do things the Salesforce way. Although Salesforce is a very robust platform, there are limitations and you must work within those limitations. The Expedite team was exceptional in helping us work around any limitations we ran into. **What problems is Expedite Commerce solving and how is that benefiting you?** We were needing to replace a homegrown sales platform that was difficult to modify at the speed of business. Many functions that should be able to be handled by business admins were required to be done by the development team. We needed a system that was more stable and capable of enabling the business to administer how they'd like their sales process to work. All the needs were accomplished in spades. ### 11. Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Expedite Commerce?** Expedite Commerce does an excellent job to ensure their customers feel valued. They listen to the needs and their customer's concerns and help in designing systems that address their concerns. Knowing that the customer is #1 priority aligns with our corporate values, make the partnership logical. **What do you dislike about Expedite Commerce?** Can't think of anything negative to say. I know our organization has been working with the EC team for several years and the results have been very positive. **Recommendations to others considering Expedite Commerce:** Have a team working with implementing services that understand and can articulate the business needs. **What problems is Expedite Commerce solving and how is that benefiting you?** Our organization is working on a full orders to cash process. The complexity of our product set and billing requirements for each all have their own challenges and the EC team is there every step of the way. ### 12. Excellent Product That Reduces Internal Q2C Friction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Expedite Commerce?** The vast technical experience EC provides which is unique to our business was invaluable. The ability of the EC team to hit the ground quickly and dig into the nuance of our how we run our business in an effort to call out the internal friction points. The EC iterative "sprint" type platform deployment allows for our company to see tangible progress during our deployment. **What do you dislike about Expedite Commerce?** Nothing jumps out that I could add to this review. **What problems is Expedite Commerce solving and how is that benefiting you?** Replacing of legacy CPQ platforms which were outdated and unsupportable. M&A integration into our companies back office platforms. On-line customer ordering for various service offerings. ### 13. Best for eCommerce solutions and communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Norelle L. | Program and Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Expedite Commerce?** Expedite commerce helps to form the website and further improve the ranking by tracking its details and it's the best application for social media accounts and can manage the detail with its good managing ability. Its an eCommerce application for business production and take care of bills, accounts, and price tags on the product. It communicates with members to sort out the information and tracking their ability to make good strategies. All benefits of eCommerce are under its control. **What do you dislike about Expedite Commerce?** There is a traffic of this application and that looks messy for newbies. On the other hand, there is no selection to alter the credit card were about and this feature can be a big problem for those who missed their card. There are many incomplete features to accomplish the task and this might be solved in the latest edition. **What problems is Expedite Commerce solving and how is that benefiting you?** Our company took the benefit of expert commerce by adding this tool to the eCommerce section. This software within days provided the best prices of products by tracking and comparing prices with other companies. Now our team is doing well with this tool and communicate the clients with the best possible option. This application manages the detail by controlling the selling and purchasing ratio. Everything is organized from billing for accounts in a specific manner. Our website is rated amongst the top-scoring companies. ### 14. CPQ **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Expedite Commerce?** Very knowledgeable team. Dedicated to project timeline and scope. **What do you dislike about Expedite Commerce?** I do not have any dislikes at this time. **What problems is Expedite Commerce solving and how is that benefiting you?** We have a complicated quote and ordering system. Expedite was able to create us a CPQ that took into account all of our constraints and requirements, and made a platform that was easy to use. ### 15. Its important software from industry, communication to IOT (internet of things). **Rating:** 4.5/5.0 stars **Reviewed by:** Lawrence G. | Product and Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Expedite Commerce?** A secure software to provide the best opportunities to communicate online with customers. Expedite helps to deliver the line solutions to integrate with authorized positions. Sellers can view the latest tendencies and can forge the best possible production by setting prices and requirements. It is important to upload the billing detail, then this software is entirely set to control the details and set the billing criteria and manage accounts easily. A swarm-based software to store all necessary data. **What do you dislike about Expedite Commerce?** What an amazing software to cover all online billing and data detail, but there is no help for raw users. I throw to explore its features by the owner. It’s not time taking but needs a quality time internet package. Its navigation key doesn’t respond to light practice. A unique application with some undefined features one must have to communicate with the Expedite team to understand its features that are really helpful. **What problems is Expedite Commerce solving and how is that benefiting you?** My mostly clients are from overseas so this application is a good change in my business. My online billing detail and accounts don't require to observe further. Every item is stored and easily available up till for one month. In one case I had to understand its features that were bitten tricky, but now it’s soft for me to manage all commercial enterprise ventures. I hope it would be easy for me in the future to create new contacts and enjoy its unlimited benefits. ### 16. The Expedite Commerce team are a pleasure to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Expedite Commerce?** The EC team took the time to really learn how our business works, and to ask and understand what we need from the tool. **What do you dislike about Expedite Commerce?** I have not experienced any downside working with EC. **Recommendations to others considering Expedite Commerce:** EC excels at learning your business needs and pain points, then delivering a solution. **What problems is Expedite Commerce solving and how is that benefiting you?** We needed to move off our existing billing and workflow management platforms, which are past EOL. EC has helped us modernize our platforms, and streamline our workflow processes. ### 17. Wonderful Customer Service Experience + Expertise around Salesforce/Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Salesforce Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Expedite Commerce?** Expedite Commerce has done a excellent job at making their customers feeling valued and have made the customer's concerns a #1 priority. We are a professional services firm and so finding a Salesforce partner who shares in valuing customer success was huge for us. We quickly realized that Expedite Commerce also values that with their customers too, and with our first project completed, it's evident that we made a good choice. **What do you dislike about Expedite Commerce?** Honestly, we haven't come across any major downsides with Expedite Commerce. This team has always gone above and beyond when it came to answering all my questions, taking my call, or setting up meetings. The Expedite Commerce team has always been very thorough. We are looking forward to implementing more of their products! **Recommendations to others considering Expedite Commerce:** Expedite Commerce values their customers, their satisfaction, and most of all, their success. They will be generous with their time with you, even before you sign on the dotted line. They bring years of knowledge and expertise to the table and truly follow best practices within Salesforce to help their customers not only with user adoption of their products, but also Salesforce as a whole. **What problems is Expedite Commerce solving and how is that benefiting you?** We are a services firm that primarily provides professional services & managed services. Our managed services team desperately needed a ticketing system to better track support cases that came from our managed services customers. As a company, we found that Salesforce's Service Cloud would best suit our needs, and would need the help of a Salesforce partner to implement. Initially, we had looked into Expedite Commerce as a Quote-to-Cash solution, however Service Cloud was our bigger need as a business. Expedite Commerce really stepped up to the plate to hear our needs, recommending best practices and best workflows in Salesforce to get Service Cloud off the ground for us as well as set us up well for when we implement Quote-to-Cash next. We definitely see the value of having Expedite Commerce doing this Service Cloud implementation for us. We are able to collaborate better with each other internally as well as with our customers, seeing cases real time as they come in, and automate reporting for our customers. We did not have this kind of insight into the managed services side of our business prior to this implementation with Expedite Commerce. ### 18. Excellent customer service with great advice around the industry at large **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Director Of Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Expedite Commerce?** Our organization had very little experience when we set out to build a case management system for our managed services clients. After building our requirements and reviewing several solutions, we landed on Salesforce and Service Cloud as the best tools to meet our needs. We quickly realized we would need a partner to help us build Service Cloud out to meet our needs. After talking with several vendors, we were very refreshed and excited to speak with the Expedite Commerce team. Expedite Commerce had a very knowledgeable, experienced services team that provided us great advice on what to consider when building out our Service Cloud implementation. By talking through our intended case management workflows before implementation, the Expedite Commerce team was able to help us identify potential pitfalls and inefficient workflows. Once we did scope the project requirements, their engineers worked quickly, effectively, responded well to our asks even when they stretched the scope, and did a great job with knowledge transfer. They were very flexible and transparent in working with us and made sure all our needs were being met every step of the way. **What do you dislike about Expedite Commerce?** We had no major issues in our engagement with Expedite Commerce. Pricing, scope, and project parameters were very clear as was the communication throughout the project. The only minor downside was we connected with Expedite Commerce's engineers directly for knowledge transfer and some feature review discussions. This engineer was based overseas so finding an acceptable time for everyone on the team was a bit of a challenge. That being said, the engineer was very accommodating with working late/getting up early to join us. **Recommendations to others considering Expedite Commerce:** We originally reached out to Expedite Commerce for their CPQ and document building which we found to be best-in-show. We realized they had more to offer as a partner through their Salesforce consulting services which we found very fairly priced considering the level of expertise on their services team. **What problems is Expedite Commerce solving and how is that benefiting you?** We are a services firm that provides professional services, managed services, along with product resale. In our first engagement with Expedite Commerce they helped us build out Service Cloud to manage cases with our managed services clients. Using Service Cloud we are able to improve collaboration between our managed services team members, automate our reporting to customer, and provide better visibility to our customers. In the future we are engaging Expedite Commerce again to automate our document building (SOWs, quotes, etc.), handle CPQ, and assist in other billing functions. This will save our account manager and solution architects hours of time - moving away from manual SOW and quote building into a structured, repeatable, and automatic process. This will allow our team members to focus on much higher value activities and get out of the document adjusting/number crunching world. ### 19. Subscription Billing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Expedite Commerce?** Great alternative for vendor subscription billing feature, to avoid manual monthly processes. **What do you dislike about Expedite Commerce?** Require further enhancements around data analytics and standard reporting **What problems is Expedite Commerce solving and how is that benefiting you?** Automation of monthly subscription billing to vendors. ### 20. Fast turnaround & top notch service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about Expedite Commerce?** The team assembled very quickly to help us meet our extremely urgent needs. Our ERP system went down and we needed a quick work around to process orders, shipments, and invoices within 4 days. Not only did they meet our timeline, but the product they delivered met our highest standards, and their level of service and responsiveness was exemplary. **What do you dislike about Expedite Commerce?** I was very pleased with the entire experience. **Recommendations to others considering Expedite Commerce:** I would highly recommend Expedite Commerce! Their level of customer service is unmatched. They were friendly, easy to work with, and very knowledgeable about the system and our struggles. The reacted quickly, bringing our system back up and running in 4 days. They literally saved us! **What problems is Expedite Commerce solving and how is that benefiting you?** Expedite Commerce was able to get us back to a point where we could book and receive revenue. Our outage happened during the Covid-19 quarantine, so we were already facing challenges. When the team and I were asked to come up with a very quick solution, we were so fortunate to have the Expedite Commerce team rush to our rescue! ### 21. Ease into Configure Price Quoting with Expedite Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh A. | Sr. Manager - Business Applications , Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Expedite Commerce?** Expedite Commerce is a niche player in Configure Price Quoting (CPQ) with rich expertise in quoting and configuration of products. The guided selection tool for configuration is easy to use and very flexible. Unlike big ERP systems, this product is easy to implement and maintain. The warranty entitlement process works seamlessly with not only for regular products but also with configure products. Great customer service with friendly and reachable technical resources. **What do you dislike about Expedite Commerce?** Errors messages in warranty engine is working good but there is scope of improvement. **Recommendations to others considering Expedite Commerce:** Expedite commerce is a easy-to-use guided selection tool for all levels of Configured Price Quote (CPQ) options. The Warranty entitlement process works seamlessly with regular and configure products . It has a great guided selections process and visualization tool. I like their friendly and knowledgeable customer service team. **What problems is Expedite Commerce solving and how is that benefiting you?** Before Expedite Commence, we use to have notes & comments for configuration of products. The Expedite CPQ tool changed the whole game, customers and internal sales team now have the ability to configure the products on the fly with visualization. The downstream processes are much efficient as we get the exact list parts needed to build a configured product. The quoting tool also improves the customer experience by offering guided selection. ### 22. Fantastic tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Expedite Commerce?** the E-Commerce Platforms intergration into salesfroce has greatly improved our ability to help customers quickly and has made it much faster for us to report on sales performance. **What do you dislike about Expedite Commerce?** Sometimes the speed of the tool has been a issue, recently we discussed with expedite commerce and they helped address for us. **What problems is Expedite Commerce solving and how is that benefiting you?** Online order solution for our customer base ### 23. Powerful, flexible, and tailored to our exact requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Damian S. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Expedite Commerce?** We presented Expedite with a list of challenges and limitations. Their custom solution either solved our problems exactly as specified or else they proposed a different solutions which built upon our thoughts and proved more scalable and flexible. They took the time to understand our business needs and delivered. **What do you dislike about Expedite Commerce?** We're all extremely busy juggling many tasks. There were periods where Expedite wasn't as responsive as I would have liked. This is common for every business and was more likely due to my impatience than any failures on their part. The end result more than made up for any challenges. **Recommendations to others considering Expedite Commerce:** I'd do business with them again. **What problems is Expedite Commerce solving and how is that benefiting you?** We had incremental revenue calculation issues and limitations. Needed additional links/relationships built to detail the product and service changes our customers made throughout our business relationship. We wanted more powerful reporting than our existing system delivered and the previously mentioned challenges kept us from being able to better automate reporting and easily analyze data. ### 24. Simplistic and Very Intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Expedite Commerce?** Simple! Their CPQ does not require a manual! I enjoy how easy it is to work through each stage of our business, generate orders, manage inventory as well maintaining our customer base. For example, we just went through an upgrade with Salesforce and everything has been seamless! We had one small issue but it has already been resolved. Expedite Commerce is very attentive and detailed, I believe they have great customer care with all of their accounts! **What do you dislike about Expedite Commerce?** I have not found any issues with the CPQ that I dislike or that I would change. Overall the product is user friendly, easily accessible because of the cloud capability's and very efficient! We are excited about the potential growth for 2019 and happy to have Expedite Commerce in our wheel house! **Recommendations to others considering Expedite Commerce:** I would highly recommend Expedite Commerce for your next CPQ purchase! We have been customers of EC for over 10 years now, I contribute our growth as company to the support of the team at EC! **What problems is Expedite Commerce solving and how is that benefiting you?** I think the ability to export important reports, charts, spreadsheets that impact our customers seems to be priceless to me! Also, to be able to accurately maintain our inventory and keep our customers on the leading edge of our industry! ### 25. Expedite Commerce + Salesforce = Top notch CPQ performance! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Eyewear frame development and sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Expedite Commerce?** Expedite Commerce's ability to utilize Salesforce's robust platform to run our business has been a home run for my business, my employee's, and most importantly, our customers! The efficiency provided affords me more time to worry about increasing sales and less time administering the organizational trail. **What do you dislike about Expedite Commerce?** Any issues that may potentially slow us down are met and quickly resolved via User guides or submitting open items through the service desk. So far we have not found any dislikes! **Recommendations to others considering Expedite Commerce:** Expedite Commerce CPQ will provide an extensive platform to help you manage your business from start to finish while keeping the "Fun" in functionality! **What problems is Expedite Commerce solving and how is that benefiting you?** Expedite Commerce CPQ allows us to operate a software solution that provides our team the ability to deliver a better customer service experience to our customers. This keeps us ahead of our competitors and keeps our customers coming back to us more often. For my business, this has saved thousands in payroll and operating expense by simplifying the process and being able to operate with fewer people in the office! ### 26. Expanding Proficiencies of a Dynamically Growing Company. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe D. | Enterprise Business Systems Manager Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Expedite Commerce?** Expedite Commerce provides a solution that fits a company growing through acquisitions. The platform helps enforce best practices and facilitate flexibility while integration of business processes. The Expedite Commerce Team have proven to be great business partners. Expedite Commerce demonstrates a keen awareness of our intricate internal processes and special business nuances. They have been excellent to work with all along the way. I’ve enjoyed the many phases of the projects I’ve worked with Expedite Commerce and look forward to working with them in the future. **What do you dislike about Expedite Commerce?** As our business grows and our need evolve we face some challenges in our business. Though this journey (3+ years) our Expedite Commerce partners have always worked to help us reach solutions that otherwise would have be difficult to incorporate. I have never had an issue that Expedite Commerce hasn’t worked to get us to a satisfactory conclusion. **What problems is Expedite Commerce solving and how is that benefiting you?** TNS is working to replace unsupported legacy ordering and billing platforms all while integrating multiple global acquisitions. The Expedite Commerce is bridging the disparate systems while achieving tight timeframes. ### 27. Best CPQ on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2019 **What do you like best about Expedite Commerce?** Expedite commerce's ease of use, utilization, & deployment pales in comparison to the competitors. I started using Salesforce one year ago as a novice and now I can run detailed reports, sales orders, and object creation without any training and minimal direction. **What do you dislike about Expedite Commerce?** I currently can find nothing that I am not satisfied with. Anytime there is an issue, it is taken care of with an email. Anytime we want to change a development feature, we can get that done. They are very efficient and if it can't be fixed at that very moment then they will get it done by any means necessary. **Recommendations to others considering Expedite Commerce:** I recommend this to anyone that is starting out with a new business or in the market to change providers. This is a great tool for all business types selling any type of product. You can get a firm grasp on you business and never let go tall the way to the top. **What problems is Expedite Commerce solving and how is that benefiting you?** Our customers are able to go to our site, create an order, and never have to pic k up the phone. This creates a less stressful work environment due to not taking phone orders all day and the customer being satisfied is paramount to our growth. I can get a dynamic grasp of how our company is doing with report building and what our future could look like. We have the power of a whole department in one program. ### 28. Intuitive, Flexible and Feature-Rich CPQ Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Don P. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Expedite Commerce?** Our relationship with Expedite Commerce started in 2016 as we searched for a CPQ solution. Early on we recognized the capabilities, flexibility, and expanding capabilities of their solution. The software is flexible and feature-rich. System administration is simple and straightforward. Our end users find the CPQ features intuitive and easy to use. Expedite Commerce continues to impress me with their continuous improvements and expanded feature set of their CPQ products and services. **What do you dislike about Expedite Commerce?** There will always be features, functions, and capabilities you want to see in a business system. In the short time we have been working with Expedite Commerce, we have found a continuous delivery of enhanced and new features/functions, adding business value to our investment with them as a Trusted Partner and solution provider. **Recommendations to others considering Expedite Commerce:** Consider engaging Expedite Commerce in a "Conference Room Pilot" demo'ing samples of your data in the CPQ product. **What problems is Expedite Commerce solving and how is that benefiting you?** Expedite Commerce has demonstrated true customer service in every aspect. Their engagement model centers around the business and helping to magnify the business value of their products and services. The implementation team resources are top notch, with experience in a variety of implementations across multiple industries. On-going support and responsiveness to system questions and issues is impressive. As we continue to push the envelope with our business capabilities, we look forward to having Expedite Commerce as our Trusted Partner and solution provider. ### 29. Great CPQ Platform and Overall Value Proposition **Rating:** 5.0/5.0 stars **Reviewed by:** Ken E. | Director of Global Business Technology, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Expedite Commerce?** The system is highly flexible and intuitive and has accommodated our needs to perform CPQ functions. It has also supported our need to manage our Installed Base of products and to allow Parts Ordering after the sale (by both internal support staff and by our customers via ecommerce). Even more importantly, Expedite Commerce has been absolutely instrumental in providing best practices and guidance all the way through the implementation process. They've not just been a "vendor" but more than any software/hardware provider I've worked with historically, they've been a true partner. **What do you dislike about Expedite Commerce?** Generally, it's fairly easy to identify missed expectations, but that is not the case with Expedite Commerce. The software and the company have accommodated our needs and exceeded our expectations. The issues we experienced along the way were most often associated with our data or with unclear functional definitions on our part. **Recommendations to others considering Expedite Commerce:** Expedite Commerce is the real deal. They've been so intimately involved in every aspect of our implementation and provided very valuable insights and guidance. I can only imagine the costs and heartache we'd have experienced if we had selected one of the bigger names in CPQ and engaged a Systems Integrator. Expedite has a personal stake in the outcome. This should be a very strong consideration and influencer of your decision. The other recommendation would be to start with your data. Understand how it will be consumed by the CPQ system and start the refinement process early. **What problems is Expedite Commerce solving and how is that benefiting you?** We continue to drive customer-adoption which will further improve the ROI as customers enter their own orders. Old habits die hard. But the Expedite Commerce system is super simple and easy/intuitive to work with and we've seen adoption continue to improve month-by-month. Our internal users have fully adopted the CPQ platform and they love it. They consistently rave about the improved professionalism and reliability of information that is being managed through the Expedite Commerce system. This has had a very positive impact on the sales of our customized products and has become a differentiator for us versus our competitors. We're developing this competitive advantage and building on that story in our industry. ### 30. More than just a CPQ... Expedite includes Quotes, Orders, Install Base & Agreements in one! **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry A. | ., Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Expedite Commerce?** Expedite offered us extra value in their CPQ offering, which includes Quoting, Order Management, Install Base & Agreement Management. Excellent support during our planned "Launch to Lightning!" They offer an expanded CPQ offering vs competitor products, Knowledgeable design team, Responsive support team, ongoing development & new features. The drag & drop configurator is also very easy to use. **What do you dislike about Expedite Commerce?** The template builder was unable to fully model our unique Telecom needs but has continued to improve with each release. We hope to see expanded features in the coming release(s) **What problems is Expedite Commerce solving and how is that benefiting you?** The Expedite team did a great job in getting us to the "Lightning Launchpad" and we hope to reach "light speed" very soon! Helping our sales team build Salesforce quotes in a easy, streamlined, visual way has been valuable to us and the bottom line. ### 31. Fully featured, easy to use CPQ and eCommerce/billing platform **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Sr. Manager, EBS Systems Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Expedite Commerce?** Their customer service is probably the best part about Expedite Commerce. The CPQ product is very easy to set up and use out of the box, but EC has also been willing to go above and beyond in helping us to customize the solution to meet our unique business needs. They have acted as an invaluable extension of our internal IT department in providing the right solutions for our company and our customers. **What do you dislike about Expedite Commerce?** I don't have any significant complaints about the Expedite Commerce CPQ package. Their Service Desk has quickly resolved all issues that we have raised, and they have steadily added features and implemented requested changes in a timely fashion to keep our projects moving forward. **Recommendations to others considering Expedite Commerce:** You should strongly consider adopting the Expedite Commerce CPQ, eCommerce, and billing systems. The company is a terrific partner, providing solutions that meet your needs along with customer service that can't be beat. They work with you to solve the your business problems in the most efficient and cost-effective way possible. It has been a real pleasure to work with the EC team. **What problems is Expedite Commerce solving and how is that benefiting you?** Our company has been driving to digitize our quote-to-cash process while integrating multiple acquisitions. Expedite Commerce has cut the time that we spend generating quotes and increased the speed with which we move orders through to billing. We have reduced our reliance on email, spreadsheets, isolated legacy systems, and manual data entry. Visibility of our entire pipeline from opportunity to invoicing has also greatly improved. EC Billing has been flexible and easy to integrate with other legacy systems, allowing us to consolidate on a single global platform. The eCommerce features have allowed our customers to view their installations and directly place and manage orders through a slick and functional interface. ### 32. Great CPQ Platform from a Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Expedite Commerce?** The features of the CPQ system are great. The Guided Selection (as the name implies) allows for the user to move through a guided selling process. Beginning with a category of product, you make selections that narrow down choices, and then have the ability to customize the selected product. The customizations are rules based to ensure that the correct options are always applied. These are then saved to the standard Salesforce Opportunity to allow for normal processing of the sale. **What do you dislike about Expedite Commerce?** The only issue I can think of is that Expedite uses some custom objects within SFDC that mirror standard objects. After discussion with the Expedite Commerce team, I understand the need to use the package objects, but it was a bit of a frustration early on. **What problems is Expedite Commerce solving and how is that benefiting you?** We have two use cases: 1) using a guided selection process to sell finished goods B2B through our sales reps and distributors, and 2) selling parts for those finished goods through our customer service department using a parts catalog or bill of materials for that specific product. Our experience with Expedite Commerce couldn't have been much more positive. After an extensive review process where our company evaluated several CPQ systems, we decided to go with Expedite Commerce. Once the decision was made, they became our implementation partner in every way. Despite some serious challenges that are unique to our environment, they were patient, understanding and came with great ideas on how to make sure we were able to get the most from their platform. ### 33. Very satisfied with product **Rating:** 5.0/5.0 stars **Reviewed by:** Laura N. | Call Center Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Expedite Commerce?** User friendly. Works great with Salesforce. **What do you dislike about Expedite Commerce?** Nothing that impacts my day to day work **What problems is Expedite Commerce solving and how is that benefiting you?** Provides fast and prompt information/ pricing to our customers. ## Expedite Commerce Discussions - [What is the best way to leverage Expedite Commerce 3rd party access to partners with common customers?](https://www.g2.com/discussions/36739-what-is-the-best-way-to-leverage-expedite-commerce-3rd-party-access-to-partners-with-common-customers) - 1 comment, 1 upvote - [View Expedite Commerce pricing details and edition comparison](https://www.g2.com/products/expedite-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A48%3A51+-0500&secure%5Bsession_id%5D=0f5a1c46-cac1-4fba-a303-0b4ff5660c07&secure%5Btoken%5D=972f119b6ecb96ee4d03226dffc134673194c3da60f71315b62ae44e39410107&format=llm_user) ## Expedite Commerce Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Expedite Commerce Features **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Analytics** - Web Analytics - Campaign Tracking - Audience Insights - Reports & Dashboards - Personalization - Marketing Automation **Billing** - Automation - Consolidation - Adjustments **Customer Requirements** - Quoting - Configuration - Pricing **Order Management** - Opportunities - Order History - Renewals **Deal Analytics** - Engagement Tracking - Reporting and Dashboards - Proposal Effectiveness Reporting **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Content Management** - Customizable Templated Workflows - Asset Management - Portals and Sites **Dunning** - Collections - Dispute Management - Escalation **Contracts** - Creation - Execution **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Administration and Security** - User, Role, and Access Management - Alerts and Notifications - Regulatory Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Design & Development** - No-Code App Development - Low-Code App Development - Self-Service Capabilities **Performance** - Packages - Discounts - Plan Changes **Revenue** - Invoicing - Matching - Recognition **Pricing** - Standard Price - Discounts - Optimization **Platform** - E-Signature - Proposals - CPQ - Video Proposals - Content Sharing - Content Management - Video Conferencing - Chat **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integrations** - CRM Integration - Internal Messaging Systems Integration - Video Conferencing Integration **Agentic AI - Digital Experience Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Digital Sales Room** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Expedite Commerce Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - 4.3/5.0 (3,836 reviews) - [DealHub](https://www.g2.com/products/dealhub/reviews) - 4.7/5.0 (831 reviews)