Coveo Reviews & Product Details

I like and use Coveo, because it provides highly categorized functions in intelligent areas, since it provides necessary and relevant information, for objective argumentation, when it comes to interactions with superiors within an organization if it is an employee, or in external environments to the company, being very useful to guarantee a more effective percentage when giving an opinion on a particular topic, being one of my favorite aspects, in relation to this intuitive software with advanced indexing features. data, for these operations, for a well structured purpose. Review collected by and hosted on G2.com.

The new updates in the user interface are totally cumbersome and timely, since it presents a bad design when making changes based on the commercial requirements that are required for the complex stabilization of an ongoing negotiation, which is a Problem that needs an update, to solve these problems, which can slow down the entire work process, mentioning that the analytics in lower versions is very poor in offering outstanding news. Review collected by and hosted on G2.com.

What is most noticeable in the operational functions of Coveo, are its fast search results, being one of the things that I also love to a great extent, when we go to this software, its speed and precision of the investigations web, they are wonderful, with massive data, which allow you to exercise their functionalities, without any kind of eminent problem, highlighting that it includes total ease, when carrying out these processes, for a particular objective, for the balanced purposes for which they wish to carry out your inquiries, with this innovative method. Review collected by and hosted on G2.com.

It should be determined that on the one hand, although their investigative processes are mostly agile, negatively, we can underline that their disadvantages include an optimal and coherent order, for a good search, and thus guarantee the complete experience, which this system should provide, to any user who wishes to use it, because in other similar topics, that is, their indexing systems are not in their environment, coupled and organized, since their responses are random. Review collected by and hosted on G2.com.

It is a tool that I love in immense proportions, because it turns negotiations into a more personal method, which allows most of the sales made by a particular organization to be more efficient and effective for the most part, since it adapts in an incredible way, which gives access to a considerable and successful flow, without excluding that it is automated on a large scale, with respect to its prevalent functionalities, which are totally based on artificial intelligence, with objectives integrated in the cloud. Review collected by and hosted on G2.com.

The results are not specific, since it does not have a system designed for the indexing of these searched data, which are stored in a database, which is totally disordered, much less is there an option to promote better research, being slow, significantly delaying performance, most of all affects in business terms, since they contain massive information bases with successful projects. Review collected by and hosted on G2.com.

Contém uma boa integração de segurança com os repositórios existentes, inclusive que sua biblioteca para esses documentos de negócios, permite indexar esses conteúdos de grande importância para essas organizações, com um método de facilidade totalmente incrível e sem precedentes, sem excluir que tem um suporte pronto usar, principalmente, para classificar anexos, de acordo com a relevância do termo de pesquisa, o que é totalmente incrível, recebendo muita atenção, justamente nessa funcionalidade chave do sistema. Review collected by and hosted on G2.com.

Já houve casos, que são muito estranhos, que o sistema apresenta, que é uma exceção lançada para rastrear um documento específico, pois faz com que a indexação pare completamente, o que requer uma atualização, para resolver este problema Como em casos de negócios que contêm vários documentos semelhantes, pode ser um inconveniente total com um grande grau de magnitude, ainda mais quando as implementações usam facetas personalizadas. Review collected by and hosted on G2.com.

Initiative mind should be noted, that I like this search software mainly for its integrations with various platforms, to promote an effective use of Coveo improving its operation in large quantities valued, mentioning my favorite term of service, is that it allows indexing data in different systems formulated in the cloud, in other aspects, we consider highlighting that its programming is very fast, the results of the proposed investigation appear quickly. Review collected by and hosted on G2.com.

The significant disadvantages in relation to Coveo is that the results shown are not always relevant to the issue raised to investigate, they are ordered to us, considering a total lack of control of random information, much less does it contain a solution for this kind of problems, frequently presented, in main terms to the software, in its new user interface were cumbersome and timely, to make changes based on business requirements. Review collected by and hosted on G2.com.

We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to understand the needs of our users based on their favorite content and their most frequent queries, each user has different tastes, which is why the content is personalized allowing each user to have a different experience, in addition to this it manages a modern interface with easy access from the cloud, not to mention the wide variety of functionalities that allow us to better interact with our users. Review collected by and hosted on G2.com.

As a suggestion for improvement, I would like the reports to be available in more formats, in addition to having the possibility of linking the tables with SQL protocols that allow me to update the information in real time, the cost is a little high taking into account other options, but without a doubt the functions that Coveo offers have been very useful for our company, and the price has gone into the background Review collected by and hosted on G2.com.

I really like that Coveo adapts to each user, we firmly believe that each user is different, that is why we offer you different experiences on your journey through our digital platforms in order to make you feel welcomed, which motivates you to build loyalty with the brand and encourage the consumption of our services, a satisfied customer attracts more customers that is why we strive so hard to improve the degree of satisfaction and loyalty of our users with our brand. Review collected by and hosted on G2.com.

The problems we had with the deployment of the platform were normal at the time of deploying a new platform, delays in the implementation of processes and protocols, as well as delays in testing and data collection, it was a tedious process but we managed to solve it quickly with the help of the software provider who was very helpful. Review collected by and hosted on G2.com.

The cross-platform service has contributed to making it possible to send text messages to our customers with promotions and short promotional messages, as well as automatic notifications reminding us of the use of our services and digital platforms, and also the interaction through chats on our social networks to provide service to the customer, solve doubts and concerns and sell services, in addition to all the above Coveo allows us to collect information from our users which is vital to develop effective products Review collected by and hosted on G2.com.

Deploying the platform required a training process by the software provider, the initial configuration process and synchronization of customer databases for the respective mass sending of messages, as well as the search and information gathering adjustments require A high degree of detail to ensure its effectiveness, this process takes time and requires knowledge of the subject, so the application is recommended for trained personnel with specific knowledge in handling this platform. Review collected by and hosted on G2.com.

Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options. Review collected by and hosted on G2.com.

Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions. Review collected by and hosted on G2.com.

Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live.

What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning. Review collected by and hosted on G2.com.

We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well. Review collected by and hosted on G2.com.

I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday. Review collected by and hosted on G2.com.

Not fully utilizing the Javascript User Interface Review collected by and hosted on G2.com.

Coveo is one of the business search applications with an advanced vision for companies. It has an easy interface, with a simple tutorial to understand. It has a large repository.Thanks to the fact that the connectors are supported from the original programs, there is an absolute integration in the search. Review collected by and hosted on G2.com.

The relevance editor does not take into account the history, so it can yield results that do not exert value for certain searches Review collected by and hosted on G2.com.

Makes search features of various types and sizes user friendly and meets all requirements Review collected by and hosted on G2.com.

Complexity when it comes to implementing custom code or features Review collected by and hosted on G2.com.

Integration with multiple platforms with unified Index. A typical search would create index per data source. Coveo makes your life easy that can combine multiple data source into a single search index.The Out of the box implementation with the UI designer, Analytics, machine learning. Cloud administration interface is icing on the cake. The Coveo components will help as a starting point rather building from scratch. The templating support in the search results. WYSIWYG UI and the Unified index is a plus.Sitecore Experience Database (xDB) Integration helps leverage the persnolization benefit from Sitecore. The growing community and support over the slack are impressive. Cross platform security awareness and seamless search experience. Rest api helps in custom application integration. Initial setup and upgrades were a breeze. Review collected by and hosted on G2.com.

The initial learning curve on understanding the query language. Developer license support rather creating a trial every month should have some option. The trial license is enterprise but if we have pro cloud. we might develop something that's not supported in prod. Review collected by and hosted on G2.com.

Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly.

I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords. Review collected by and hosted on G2.com.

Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great!

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Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion. Review collected by and hosted on G2.com.

Although I mentioned that Coveo is fairly easy to implement, there is a learning curve associated with it that may frustrate some in the overall user process. Be prepared to spend a good amount of time planning, learning, and testing the software in order to be come a successful user in the long run. Expensive compared to other options. Review collected by and hosted on G2.com.

Coveo is very user friendly in terms of setup and configuration. VMs are supported, and in the event you need troubleshooting help, their customer service is one of the best for indexers. Review collected by and hosted on G2.com.

Cost. Realistically the price point for Coveo is geared towards larger corporations making difficult for smaller firms to afford its services. Considering the competitors in the market, I would expect the price point to drop significantly to retain its customer base. Review collected by and hosted on G2.com.

The ability of the software to predict the analytics that I need to see Review collected by and hosted on G2.com.

I have noticed a slight lag lately in the software Review collected by and hosted on G2.com.

Excellent machine learning. Top notch saleforce integration. Review collected by and hosted on G2.com.

Nothing! Really great software. No issues I have found. Review collected by and hosted on G2.com.

It doesn't really get in the way of itself. It's a search engine. Review collected by and hosted on G2.com.

It tries too hard. You can probably do without it. Review collected by and hosted on G2.com.

Ease of use, all are com for table using the service Review collected by and hosted on G2.com.

Doesn't always speak to other systems which isn't great Review collected by and hosted on G2.com.

That its a good program that my company uses. Review collected by and hosted on G2.com.

That its not as easy as the past programs that I have used. Review collected by and hosted on G2.com.

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience Review collected by and hosted on G2.com.

the only thing I have to say is that sometimes crawls get stuck and we have to rerun them, and the admin logging is a little sparse Review collected by and hosted on G2.com.

Fairly good search engine. We have been disappointed with the product overall. Review collected by and hosted on G2.com.

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor. Review collected by and hosted on G2.com.

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.

So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge Review collected by and hosted on G2.com.

Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.

Always need the PS team to help in updates etc. Review collected by and hosted on G2.com.