Coveo Reviews

Integration with multiple platforms with unified Index. A typical search would create index per data source. Coveo makes your life easy that can combine multiple data source into a single search index.The Out of the box implementation with the UI designer, Analytics, machine learning. Cloud administration interface is icing on the cake. The Coveo components will help as a starting point rather building from scratch. The templating support in the search results. WYSIWYG UI and the Unified index is a plus.Sitecore Experience Database (xDB) Integration helps leverage the persnolization benefit from Sitecore. The growing community and support over the slack are impressive. Cross platform security awareness and seamless search experience. Rest api helps in custom application integration. Initial setup and upgrades were a breeze.

The initial learning curve on understanding the query language. Developer license support rather creating a trial every month should have some option. The trial license is enterprise but if we have pro cloud. we might develop something that's not supported in prod.

Coveo on the cloud is a perfect fit for the current technology stack. Machine learning and relevance tuning play a major role. Analytics helps in identifying the missing content and conversions.

Intelligent global site search, Auto tuned relevance, Type ahead, Analytics that helps in improving the content.

Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly.

I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords.

Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great!

I recommend Coveo.

Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build.

We solved the cross website search ability, including our CRM [SFDC]. We were surprised at the accuracy of searching other websites and portals we own. We wanted all of our disparate assets to be combined in a faceted & tabular manner for ease of finding information.

Coveo has done this extremely well.

In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue.

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion.

Although I mentioned that Coveo is fairly easy to implement, there is a learning curve associated with it that may frustrate some in the overall user process. Be prepared to spend a good amount of time planning, learning, and testing the software in order to be come a successful user in the long run. Expensive compared to other options.

Worth a try - make sure to plan time to really learn how to use the software to your advantage.

Definitely good at producing search results and pretty compatible with most things.

Fairly good search engine. We have been disappointed with the product overall.

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor.

I don't recommend this software for SharePoint search in 2010 and we plan on switching to SharePoint Search in 2013.

Enterprise search without FAST in 2010 using OCR. Few benefits have been realized and the cost savings has been lost.

Easy to implement search engine for cloud application.

The best I like is it returns search result real quick irrespective of the data size.

We have around 500,000 plus partners and its related bulk data in the system, was amazed to see the performance for huge data size.

Package upgrade is not smooth with reference to communication.

Customer success needs more improvements.

All this should go away as company evolve..

Easy to deploy package for your cloud applications.

Dont worry about performance.

Search feature for our partner portal(cloud based system) was not available due to the fact that portal is purely customized. Coveo helped us to enable search engine for partners on pretty huge database.

Coveo is very user friendly in terms of setup and configuration. VMs are supported, and in the event you need troubleshooting help, their customer service is one of the best for indexers.

Cost. Realistically the price point for Coveo is geared towards larger corporations making difficult for smaller firms to afford its services. Considering the competitors in the market, I would expect the price point to drop significantly to retain its customer base.

Do your research, especially in terms of price point, to see if Coveo is a match. You are licensed by the number of documents indexed, which can make it very expensive for smaller firms.

One of the better search options on the market. Compatible with distributed indexing.

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience

the only thing I have to say is that sometimes crawls get stuck and we have to rerun them, and the admin logging is a little sparse

I would say evaluate what you need and how diverse your sources of information are, and if you need something that is very flexible in terms of customization

The problem we were solving was sources of information are everywhere in our company, in various platforms and we needed a way to surface them all

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.

So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge

Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.

Always need the PS team to help in updates etc.

Its a great tool, even salesforce help is based on coveo

Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc.

The ability of the software to predict the analytics that I need to see

I have noticed a slight lag lately in the software

Sales

It doesn't really get in the way of itself. It's a search engine.

It tries too hard. You can probably do without it.

They wanted a comprehensive search for all documents and intranet sites.

Ease of use, all are com for table using the service

Doesn't always speak to other systems which isn't great

Your ease of use will be amazing!

Event tracking

That its a good program that my company uses.

That its not as easy as the past programs that I have used.

Organizational problems on a big company scale.

Excellent machine learning. Top notch saleforce integration.

Nothing! Really great software. No issues I have found.

Great for Salesforce!

Unified search to pull multiple sources together