Coveo Reviews & Product Details

Coveo Overview

What is Coveo?

The best information, everywhere, every time. That’s how Coveo helps today’s fastest growing companies keep their edge. Recognized as the Most Visionary Leader in Enterprise Search and as a leader in Big Data Search and Knowledge Discovery, Coveo intelligently delivers knowledge and critical insights from across the entire IT ecosystem at scale, through the cloud and on-premise systems. From intelligent self-service applications to intelligent contact centers, Coveo partners with some of the world’s largest enterprise technology ecosystems to provide a more intelligent, unified and engaging experience for customers and employees. Coveo currently has more than 1,500 activations in mid-to-large sized global organizations across multiple industries. To ensure our customers are always successful, Coveo has forged strong partnerships with leading technology vendors and system integrators around the world. Coveo is a strategic technology partner of Salesforce and Sitecore, and works with both companies to ensure our joint solutions are seamlessly integrated and our mutual customers are realizing maximum value. The Coveo Partner Network supports the company’s global, national, and regional system integrators from across North America, EMEA, and APAC. Through the network, Coveo offers a variety of partnership levels, and provides technical training, certifications, account & marketing support, and business planning services to its partners around the world.

Coveo Details
Website
Discussions
Coveo Community
Product Description

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

How do you position yourself against your competitors?

After we built a truly world­-class R&D team, we proceeded to design the world’s most feature­-rich and scalable enterprise search platform, anchored by an agile search & analytics engine, and the world’s largest library of secure indexing connectors. Due to this hard work and diligence, we are positioned as a Leader in the Gartner Magic Quadrant for Enterprise Search for two years in a row.

Coveo’s commitment to the success of its customers has proved the greatest driver of success. Coveo’s Professional Services & Business Optimization Teams are comprised of the industry’s very best enterprise search technologists, business consultants, and trainers, who work collaboratively with each Coveo customer to ensure they unlock the full potential of search and search-based applications within their organizations. This focus on technology and relentless customer empowerment has driven Coveo to where it is today, with offices, partners, and happy customers across four continents.


Seller Details
Seller
Coveo Solutions Inc
Company Website
Year Founded
2005
HQ Location
Quebec City, Canada
Twitter
@coveo
4,188 Twitter followers
LinkedIn® Page
www.linkedin.com
604 employees on LinkedIn®
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Coveo Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like and use Coveo, because it provides highly categorized functions in intelligent areas, since it provides necessary and relevant information, for objective argumentation, when it comes to interactions with superiors within an organization if it is an employee, or in external environments to the company, being very useful to guarantee a more effective percentage when giving an opinion on a particular topic, being one of my favorite aspects, in relation to this intuitive software with advanced indexing features. data, for these operations, for a well structured purpose. Review collected by and hosted on G2.com.

What do you dislike?

The new updates in the user interface are totally cumbersome and timely, since it presents a bad design when making changes based on the commercial requirements that are required for the complex stabilization of an ongoing negotiation, which is a Problem that needs an update, to solve these problems, which can slow down the entire work process, mentioning that the analytics in lower versions is very poor in offering outstanding news. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Coveo works in a fantastic way, when a road map of the systems is maintained, with which it plans to develop its operations for the extraction and indexing of relevant data, for the virtual public that is registered on a particular platform, mentioning that although it is quite delicate according to its implementation, its work processes are executed wonderfully, guaranteeing intelligent actions, for obtaining balanced and coherent information for the most part. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this software throughout the business platform that we acquire, as a general search system, of all the details that we keep current, precisely so that each user can determine what we do, offering outstanding news of the successes that we have obtained up to currently, which provided us with useful tools to index all the disparate data found in the company we acquire, allowing in more explicit terms, a central place to search for relevant information. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What is most noticeable in the operational functions of Coveo, are its fast search results, being one of the things that I also love to a great extent, when we go to this software, its speed and precision of the investigations web, they are wonderful, with massive data, which allow you to exercise their functionalities, without any kind of eminent problem, highlighting that it includes total ease, when carrying out these processes, for a particular objective, for the balanced purposes for which they wish to carry out your inquiries, with this innovative method. Review collected by and hosted on G2.com.

What do you dislike?

It should be determined that on the one hand, although their investigative processes are mostly agile, negatively, we can underline that their disadvantages include an optimal and coherent order, for a good search, and thus guarantee the complete experience, which this system should provide, to any user who wishes to use it, because in other similar topics, that is, their indexing systems are not in their environment, coupled and organized, since their responses are random. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an excellent tool to search for large sources of information, which are useful for your benefit, in the strategy, agile of your business establishment, you can count on any search you decide to carry out, because this software will guarantee your investigation, in a completely quickly, and any relevant topic that you need, so it is also to extract personal elements, from each of the clients that you have in your company, to determine what their preferences are, to become interested in your program, being useful in the same way, as a kind of user traces. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide the solution for powerful searches of different data, of our website, and even relevant information that it has in its design, to reinforce certain topics in a successful way, filtering outstanding news from each of the clients that We have registered in the platforms, to create profiles and documents, most of all it is used by the department that we have at disposal, which is made up of a large team of web application developers, who use this product more frequently, to be notified, about the items on offer, to determine with what design your required resources need, or how you like them for your convenience. Review collected by and hosted on G2.com.

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Open Discussions in Coveo
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a tool that I love in immense proportions, because it turns negotiations into a more personal method, which allows most of the sales made by a particular organization to be more efficient and effective for the most part, since it adapts in an incredible way, which gives access to a considerable and successful flow, without excluding that it is automated on a large scale, with respect to its prevalent functionalities, which are totally based on artificial intelligence, with objectives integrated in the cloud. Review collected by and hosted on G2.com.

What do you dislike?

The results are not specific, since it does not have a system designed for the indexing of these searched data, which are stored in a database, which is totally disordered, much less is there an option to promote better research, being slow, significantly delaying performance, most of all affects in business terms, since they contain massive information bases with successful projects. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is implemented in a wonderful way to its analysis and information generation engine, including custom connectors, as long as they are systematically compatible, being ideal for companies with a medium and small productivity performance, since it will allow you a better flow, according to the search for data within its platform, for its clients, being a widely used and recommended system, since the services it provides are very useful, for the most part. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Coveo in some of our departments, to carry out searches of the data that we keep protected in the panel that we have, most of all so that each of the clients, registered on our platform, can commission investigations for their benefit, according to with the policies and functions that we exercise internally, or even if you want to find out the details of a particular product, this software offers you results that might interest you, with similar characteristics, in case you cannot visualize your objective. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Contém uma boa integração de segurança com os repositórios existentes, inclusive que sua biblioteca para esses documentos de negócios, permite indexar esses conteúdos de grande importância para essas organizações, com um método de facilidade totalmente incrível e sem precedentes, sem excluir que tem um suporte pronto usar, principalmente, para classificar anexos, de acordo com a relevância do termo de pesquisa, o que é totalmente incrível, recebendo muita atenção, justamente nessa funcionalidade chave do sistema. Review collected by and hosted on G2.com.

What do you dislike?

Já houve casos, que são muito estranhos, que o sistema apresenta, que é uma exceção lançada para rastrear um documento específico, pois faz com que a indexação pare completamente, o que requer uma atualização, para resolver este problema Como em casos de negócios que contêm vários documentos semelhantes, pode ser um inconveniente total com um grande grau de magnitude, ainda mais quando as implementações usam facetas personalizadas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Coveo é adequado para rastrear grandes coleções de elementos do site e organizar o conteúdo com base em modelos e estruturas de pasta muito fortes e incríveis, em termos de impressão, as facetas permitem agrupar o conteúdo relacionado independentemente de sua posição na árvore, que é um recurso muito útil para a maioria das implementações que você adquire em sua organização, no que diz respeito às investigações que deseja realizar dentro deste programa. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementamos Coveo em nossa organização principalmente para as facetas e recursos de índice para vários aplicativos baseados na web, que construímos para nossos clientes próximos à plataforma, também usamos este software para suportar páginas de pesquisa, que podem ser encontradas e filtrar conteúdos nas diferentes plataformas que são a nossa total convivência, de forma a promover um grande número de utilizadores ao negócio que contemos através da web, e mostrar os resultados de forma personalizada. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Initiative mind should be noted, that I like this search software mainly for its integrations with various platforms, to promote an effective use of Coveo improving its operation in large quantities valued, mentioning my favorite term of service, is that it allows indexing data in different systems formulated in the cloud, in other aspects, we consider highlighting that its programming is very fast, the results of the proposed investigation appear quickly. Review collected by and hosted on G2.com.

What do you dislike?

The significant disadvantages in relation to Coveo is that the results shown are not always relevant to the issue raised to investigate, they are ordered to us, considering a total lack of control of random information, much less does it contain a solution for this kind of problems, frequently presented, in main terms to the software, in its new user interface were cumbersome and timely, to make changes based on business requirements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you contain a roadmap of the systems with which you want to integrate, in all its available, since Coveo will be the best possible solution, to manage a large search development, this software is suitable for tracking large collections of elements that are built into this system, while organizing content based on templates and folder structures, that is, facets will allow you to group related content independently at your cloud-based convenience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Coveo is used in our organization mainly as the business search and research platform for the client, we always make the most of it since it offers us quite complex functions according to its performance, when implemented on our servers obviously, this software helps us to index disparate data sources across the company in order to allow the users that we have on the websites that relate to us with the theme of the field that we practice, a central place to find out information in successful ways. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to understand the needs of our users based on their favorite content and their most frequent queries, each user has different tastes, which is why the content is personalized allowing each user to have a different experience, in addition to this it manages a modern interface with easy access from the cloud, not to mention the wide variety of functionalities that allow us to better interact with our users. Review collected by and hosted on G2.com.

What do you dislike?

As a suggestion for improvement, I would like the reports to be available in more formats, in addition to having the possibility of linking the tables with SQL protocols that allow me to update the information in real time, the cost is a little high taking into account other options, but without a doubt the functions that Coveo offers have been very useful for our company, and the price has gone into the background Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our Marketing department was greatly benefited by acquiring the services of the Coveo platform, its easy and fast access in the cloud, allowed our consultants and distributors to remotely access the information and participate more actively in the creation processes of content as well as in the interaction with the users of the different platforms, the flow of visitors increased considerably to a great extent to the novelties offered by Coveo regarding the experience of intelligent navigation. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really like that Coveo adapts to each user, we firmly believe that each user is different, that is why we offer you different experiences on your journey through our digital platforms in order to make you feel welcomed, which motivates you to build loyalty with the brand and encourage the consumption of our services, a satisfied customer attracts more customers that is why we strive so hard to improve the degree of satisfaction and loyalty of our users with our brand. Review collected by and hosted on G2.com.

What do you dislike?

The problems we had with the deployment of the platform were normal at the time of deploying a new platform, delays in the implementation of processes and protocols, as well as delays in testing and data collection, it was a tedious process but we managed to solve it quickly with the help of the software provider who was very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Coveo has a large number of variants that facilitate the use of technology and the growing platforms in the cloud, its platform integrated very well with our digital platforms, which allowed us to collect information on the needs of our customers quickly, the promise of Coveo is to offer personalized experiences to each client, which has undoubtedly allowed us to increase the number of satisfied clients, as well as opening new markets Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The cross-platform service has contributed to making it possible to send text messages to our customers with promotions and short promotional messages, as well as automatic notifications reminding us of the use of our services and digital platforms, and also the interaction through chats on our social networks to provide service to the customer, solve doubts and concerns and sell services, in addition to all the above Coveo allows us to collect information from our users which is vital to develop effective products Review collected by and hosted on G2.com.

What do you dislike?

Deploying the platform required a training process by the software provider, the initial configuration process and synchronization of customer databases for the respective mass sending of messages, as well as the search and information gathering adjustments require A high degree of detail to ensure its effectiveness, this process takes time and requires knowledge of the subject, so the application is recommended for trained personnel with specific knowledge in handling this platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Coveo has allowed us to increase the use of digital platforms, given the difficulty of providing physical services due to the crisis that the world is going through, we have managed to increase customer traffic on social networks and on our web platform, this has allowed us to continue marketing our products and keeping our brand active and present in the minds of consumers, the Coveo platform allows us to interact with our customers and offer digital experiences to our users through different media. Review collected by and hosted on G2.com.

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EH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options. Review collected by and hosted on G2.com.

What do you dislike?

Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to make sure it's the right solution. Ask any other vendor if they offer all of the same features in their cloud-hosted solution via their admin panel. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Highly relevant search results across a vast array of content. Coveo crawls and updates the index constantly and is very good at adding/removing documents on time, which decreases the amount of tickets we receive about "I can't find this document", or "why is this document still showing up in the search results?". We've seen an overall decrease in time spent searching and query click-through rates. Review collected by and hosted on G2.com.

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Knowledge Manager
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live.

What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning. Review collected by and hosted on G2.com.

What do you dislike?

We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have selected Coveo, I strongly encourage you to attend their user conferences and make good use of the Customer Success team. They know their business and are passionate about helping their customers succeed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a need to replace a Google Search Appliance which was used internally to index various SharePoint sites and search the support ticketing systems, as well as add a proper search and knowledge engine to SalesForce service & Knowledge (as the SalesForce product was very immature at the time).

The Coveo engine exceeded our expectations and enabled us to add multiple new sources of knowledge to the portal, as well as setup indexing of our new global SharePoint implementation. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday. Review collected by and hosted on G2.com.

What do you dislike?

Not fully utilizing the Javascript User Interface Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our search experience has completely changed for the better Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Coveo is one of the business search applications with an advanced vision for companies. It has an easy interface, with a simple tutorial to understand. It has a large repository.Thanks to the fact that the connectors are supported from the original programs, there is an absolute integration in the search. Review collected by and hosted on G2.com.

What do you dislike?

The relevance editor does not take into account the history, so it can yield results that do not exert value for certain searches Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With this software, document management has been simplified, in addition to involving representatives from each of the departments or areas involved in the search process, thanks to its connectors Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Makes search features of various types and sizes user friendly and meets all requirements Review collected by and hosted on G2.com.

What do you dislike?

Complexity when it comes to implementing custom code or features Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure there is someone on the team with technical knowledge who can help with the more advanced aspects of search, indexes, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Search is a large part of our site and users are able to find pages they need when they need to Review collected by and hosted on G2.com.

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Senior Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Integration with multiple platforms with unified Index. A typical search would create index per data source. Coveo makes your life easy that can combine multiple data source into a single search index.The Out of the box implementation with the UI designer, Analytics, machine learning. Cloud administration interface is icing on the cake. The Coveo components will help as a starting point rather building from scratch. The templating support in the search results. WYSIWYG UI and the Unified index is a plus.Sitecore Experience Database (xDB) Integration helps leverage the persnolization benefit from Sitecore. The growing community and support over the slack are impressive. Cross platform security awareness and seamless search experience. Rest api helps in custom application integration. Initial setup and upgrades were a breeze. Review collected by and hosted on G2.com.

What do you dislike?

The initial learning curve on understanding the query language. Developer license support rather creating a trial every month should have some option. The trial license is enterprise but if we have pro cloud. we might develop something that's not supported in prod. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Coveo on the cloud is a perfect fit for the current technology stack. Machine learning and relevance tuning play a major role. Analytics helps in identifying the missing content and conversions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Intelligent global site search, Auto tuned relevance, Type ahead, Analytics that helps in improving the content. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo

Hello Balaji,

First off we want to thank you for spending some time to write us a review on G2Crowd, feedback is always welcomed and without customers like you, we wouldn’t be as successful. As always, we are working diligently on creating documentation to ease the learning curve, as well as additional training videos for public consumption. In regards to the developer license, currently the cloud trial is a full fledged index, but we are working for a permanent, but limited cloud offering in the near future, which you will be able to use for dev testing. Finally, having the choice to select a Pro edition for the trial is currently in the backlog and will most likely be in our next version. If you ever have any questions, concerns, or suggestions, don’t hesitate to contact us directly at support@coveo.com.

All the best,

Isaac Berzins

Social Editor - Coveo

EC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly.

I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords. Review collected by and hosted on G2.com.

What do you dislike?

Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great!

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend Coveo.

Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solved the cross website search ability, including our CRM [SFDC]. We were surprised at the accuracy of searching other websites and portals we own. We wanted all of our disparate assets to be combined in a faceted & tabular manner for ease of finding information.

Coveo has done this extremely well.

In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo

Hi Scott,

Thanks so much for your kind words and thank you for taking time out of your day to write us a review on G2 Crowd. It’s outstanding to hear that you’ve not only used Coveo at your current organization, but another too! If you ever have any questions, concerns, or suggestions, don’t hesitate to contact us directly at support@coveo.com.

Happy Holidays,

Isaac Berzins

Social Editor - Coveo

UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion. Review collected by and hosted on G2.com.

What do you dislike?

Although I mentioned that Coveo is fairly easy to implement, there is a learning curve associated with it that may frustrate some in the overall user process. Be prepared to spend a good amount of time planning, learning, and testing the software in order to be come a successful user in the long run. Expensive compared to other options. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Worth a try - make sure to plan time to really learn how to use the software to your advantage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Definitely good at producing search results and pretty compatible with most things. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Coveo is very user friendly in terms of setup and configuration. VMs are supported, and in the event you need troubleshooting help, their customer service is one of the best for indexers. Review collected by and hosted on G2.com.

What do you dislike?

Cost. Realistically the price point for Coveo is geared towards larger corporations making difficult for smaller firms to afford its services. Considering the competitors in the market, I would expect the price point to drop significantly to retain its customer base. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your research, especially in terms of price point, to see if Coveo is a match. You are licensed by the number of documents indexed, which can make it very expensive for smaller firms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the better search options on the market. Compatible with distributed indexing. Review collected by and hosted on G2.com.

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Washington Regional Market Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability of the software to predict the analytics that I need to see Review collected by and hosted on G2.com.

What do you dislike?

I have noticed a slight lag lately in the software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Excellent machine learning. Top notch saleforce integration. Review collected by and hosted on G2.com.

What do you dislike?

Nothing! Really great software. No issues I have found. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great for Salesforce! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unified search to pull multiple sources together Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It doesn't really get in the way of itself. It's a search engine. Review collected by and hosted on G2.com.

What do you dislike?

It tries too hard. You can probably do without it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They wanted a comprehensive search for all documents and intranet sites. Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use, all are com for table using the service Review collected by and hosted on G2.com.

What do you dislike?

Doesn't always speak to other systems which isn't great Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Your ease of use will be amazing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Event tracking Review collected by and hosted on G2.com.

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AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

That its a good program that my company uses. Review collected by and hosted on G2.com.

What do you dislike?

That its not as easy as the past programs that I have used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organizational problems on a big company scale. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience Review collected by and hosted on G2.com.

What do you dislike?

the only thing I have to say is that sometimes crawls get stuck and we have to rerun them, and the admin logging is a little sparse Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would say evaluate what you need and how diverse your sources of information are, and if you need something that is very flexible in terms of customization Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem we were solving was sources of information are everywhere in our company, in various platforms and we needed a way to surface them all Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo

Hello there,

Thank you so much for your review, we are so pleased to hear that you are enjoying the customization options that Coveo offers. Regarding crawl speeds and admin logging, I'd recommend you speak with our Support team to see if they can assist you in anyway. You can contact them at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/.

Happy Holidays,

Isaac Berzins

Social Editor - Coveo

SharePoint Developer
Executive Office
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Fairly good search engine. We have been disappointed with the product overall. Review collected by and hosted on G2.com.

What do you dislike?

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I don't recommend this software for SharePoint search in 2010 and we plan on switching to SharePoint Search in 2013. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Enterprise search without FAST in 2010 using OCR. Few benefits have been realized and the cost savings has been lost. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo

Hi Aaron,

We are very happy that Kent Corporation has been a Coveo client since 2010 and we are sorry to hear about the issues you’ve encountered while using the Coveo solution. I’ve personally taken the time to review your support tickets and have noticed that all concerns on record have been addressed. Our Customer Support team appreciates your feedback, as they are always trying to improve. Since all tickets have been closed, we hope that you, and Kent Corporation, can continue to successfully and seamlessly use our tool. If you do still have outstanding issues, or encounter any more in the future, you can contact us directly at: support@coveo.com. Alternatively, you can view our support database here: https://support.coveo.com.

Best,

Isaac Berzins,

Social Editor

Business Operations Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.

So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge Review collected by and hosted on G2.com.

What do you dislike?

Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.

Always need the PS team to help in updates etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a great tool, even salesforce help is based on coveo Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo

Hi Rajni,

Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. Upskilling your tech support agents is a proven way to successfully close support cases quicker. If you ever have any questions or concerns, don’t hesitate to contact us directly at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/.

Best,

Isaac Berzins

Social Editor - Coveo