Coveo Reviews & Product Details

I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they even open a case. I also love the reporting capabilities—being able to see what our customers search for, where they're spending their time on the hub, and identifying where they might be running into trouble. It's really valuable to have this insight. I have the best team supporting my. My CSM is a Rockstar and takes such good care of us. Review collected by and hosted on G2.com.

I would like it to be more conversational and humanlike, and be able to ask and answer follow-up questions. Review collected by and hosted on G2.com.

Easy to setup and administer.

I also appreciated the onboarding with the coveo team and appreciate the support, the documentation , courses on Coveo level-up , the follow up with the CSM and regular webinars Review collected by and hosted on G2.com.

Might be usefull to have more code sample to improve the search interface. Review collected by and hosted on G2.com.

Dashboard and reporting features are top-notch. Review collected by and hosted on G2.com.

The continued growth of the platform has driven TOC up. Review collected by and hosted on G2.com.

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my life quite simple while working in Technical support. Coveo has this thing of recommending articles or documents on the basis of case description which is one of the best thing about it Review collected by and hosted on G2.com.

Sometimes Coveo can be naive while searching for articles or documents but overall I have had smooth experience Review collected by and hosted on G2.com.

Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.

But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team! Review collected by and hosted on G2.com.

Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. Review collected by and hosted on G2.com.

I really like all the data available for analytics Review collected by and hosted on G2.com.

It is a little tricky to understand the faucets and custom parameters Review collected by and hosted on G2.com.

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources Review collected by and hosted on G2.com.

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior.

Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations Review collected by and hosted on G2.com.

The search engine is awesome. Its AI Search Interface is game changing. Review collected by and hosted on G2.com.

Nothing , everything is good. Its better than other search engine. Review collected by and hosted on G2.com.

The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality Review collected by and hosted on G2.com.

To be honest there is nothing I disliked about Coveo and it's products Review collected by and hosted on G2.com.

Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation. Review collected by and hosted on G2.com.

At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected. Review collected by and hosted on G2.com.