The initial setup of Trackunit was simple enough. Review collected by and hosted on G2.com.
The support is terrible. No one answers the phone, and it's all online now. So if a machine has a problem and I suspect a Trackunit issue and phone the number, I am either on hold or there are no agents available, which results in a call back being activated. Then, there's no communication until hours later, by which time the Trackunit product is deinstalled and the machine is working again. The online support system is long-winded, and I think they should have a call center in the UK so we customers can call and speak to someone. Review collected by and hosted on G2.com.
